Mary Hinckley

Reproductive Science Center

Available Lines of Communication

Doctor, Nurse available by email
Doctor email
Nurse email
Doctor, Nurse available by direct line
Direct line to doctor
Direct line to nurse
Available by cell phone
Doctor personal cell phone
Medical SchoolVanderbilt
ResidencyStanford U.
FellowshipStanford U.
San Ramon
100 Park Place
San Ramon, CA 94583
(888) 377-4483
On a scale from 0-10, how likely are you to recommend Mary Hinckley to a friend?
Strongly recommend: 90%Neutral: 5%Don't recommend: 5%9.5
17 assessments
  • 90% Strongly recommend (9-10)
  • 5% Neutral (7-8)
  • 5% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
9.6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
9.3
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
Poor
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend Reproductive Science Center to a friend?
Strongly recommend: 73%Neutral: 14%Don't recommend: 13%8.9
116 assessments
  • 73% Strongly recommend (9-10)
  • 14% Neutral (7-8)
  • 13% Don't recommend (0-6)
17 assessments
10
10
Age
38
Treated
2019
Success with this Doc
?
Treatment
Diagnosis
Male Factor
10
10
My husband and I were greatly impressed with Dr. Hinckley's knowledge about lifestyle factors pertaining to fertility. She practices holistic medicine and recommended we first try natural methods (e.g. supplements) to improve sperm and egg quality first. She also recommend changes to our exercise routines to improve our chances for conception. Dr. Hinckley has also been good at suggesting ways that we can save here and there and where to invest our money with fertility treatment.
RSC San Ramon is a very relaxing environment to pursue fertility treatment. Compared to fertility clinics based out of large health systems where staff and providers seem burnt out and overwhelmed, everyone at RSC seems really calm and not in a rush. I have never had to wait in line for anything and the clinic does not seem over crowded with patients. Because of this, I feel very confident in the care I receive at RSC San Ramon.
Age
38
Treated
2019
Success with this Doc
?
Race
East Asian
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
Male Factor
10
10
How was your experience with Mary Hinckley at Reproductive Science Center?
My husband and I were greatly impressed with Dr. Hinckley's knowledge about lifestyle factors pertaining to fertility. She practices holistic medicine and recommended we first try natural methods (e.g. supplements) to improve sperm and egg quality first. She also recommend changes to our exercise routines to improve our chances for conception. Dr. Hinckley has also been good at suggesting ways that we can save here and there and where to invest our money with fertility treatment.
What's one piece of advice would you give a prospective patient of Mary Hinckley at Reproductive Science Center?
Educate yourself first with all the great content on Fertility IQ, then prepare a list of specific questions to ask Dr. Hinckley during your consultation. While you do get a full hour of her time, there will be a lot of information to digest.
During treatment, were you treated like a number or a human with Mary Hinckley at Reproductive Science Center?
My husband and I never felt rushed during our initial consultation. Dr. Hinckley took ample time to answer all of our questions and did not pressure us to pursue any treatments. The clinic is run like a well-oiled machine in terms of efficiency, but the doctor and staff do not treat you like a number.
Describe the protocols Mary Hinckley used in your cycles at Reproductive Science Center and their degree of success.
Upcoming IVF cycle with PGT and ICSI
Describe your experience with your nurse at Reproductive Science Center. (Assigned nurse: DevRonne)
Very organized and friendly.
Describe your experience with Reproductive Science Center.
RSC San Ramon is a very relaxing environment to pursue fertility treatment. Compared to fertility clinics based out of large health systems where staff and providers seem burnt out and overwhelmed, everyone at RSC seems really calm and not in a rush. I have never had to wait in line for anything and the clinic does not seem over crowded with patients. Because of this, I feel very confident in the care I receive at RSC San Ramon.
Describe the costs associated with your care under Mary Hinckley at Reproductive Science Center.
An IVF cycle is $17K plus medications and testing.
Describe Mary Hinckley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Science Center.
We were encouraged to pursue eSET due to the success rates and because we will also be performing PGT on embryos.
10
Doctor
Mary Hinckley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
34
Treated
2019
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Male Factor, Poor Egg Quality
10
10
Dr. Hinckley met with my husband and I and allowed us to ask a ton of questions about our upcoming IVF cycle. ... When she called with news of how many eggs retrieved, etc, she was always upbeat and very thorough. ...generally a sign of poor egg quality. She instructed me to begin taking CoQ10 while we decide whether we want to attempt another cycle.
We showed up to one appointment and they [RSC] said we weren't on their schedule, however, they found us. Seemed to be a bit disorganized.... We also got a bill sent to us after we got told the bad news of our eggs, and when I called to inquire about this bill, they said it was sent by mistake. Overall, the facility is clean and nice, everyone is extremely nice, however we did run into a few minor issues.
Age
34
Treated
2019
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IVF
Diagnosis
Male Factor, Poor Egg Quality
10
10
How was your experience with Mary Hinckley at Reproductive Science Center?
Dr. Hinckley was amazing. She treated with us the utmost respect she was very caring and gentle when she had to give us bad news. She told us that our issue couldn't have been known until egg retrieval and she gave us immediate measures to take for a next possible cycle (still to be determined).
What's one piece of advice would you give a prospective patient of Mary Hinckley at Reproductive Science Center?
At RSC, you tend to talk to case managers more than the doctors. We had limited interaction with Dr. Hinckley, but each interaction was wonderfully handled.
During treatment, were you treated like a number or a human with Mary Hinckley at Reproductive Science Center?
Dr. Hinckley met with my husband and I and allowed us to ask a ton of questions about our upcoming IVF cycle. She was extremely patient with us and treated us with respect. When she called with news of how many eggs retrieved, etc, she was always upbeat and very thorough. When she had to call us about how all three embryos were genetically abnormal, she did so with grace, knowing it was difficult information for us to take given the odds. Dr. Hinckley has always made us feel comfortable and like we were in the best care.
Describe the protocols Mary Hinckley used in your cycles at Reproductive Science Center and their degree of success.
I was on 150mg of menopur and 150mg of gonal-f. On my first ultrasound to count the follicles, they found 7, with the largest being 17mm. They called later that day for me to take cetrotide right then, and then add cetrotide to my daily shot cocktail. They adjusted gonal-f to 225mg. On the 10th day of injections, I had a few follicles over 20mm with others much smaller, but they had me do the lupron trigger for egg retrieval two days later. All my bloodwork showed no signs of egg issues, so no other adjustment during my treatment was done. They retrieved 14 eggs. 9 were mature. 7 were discolored, which Dr. Hinckley stated was generally a sign that they would not fertilize, however, 6 eggs fertilized. 3 eggs grew to blastocyst. After biopsy and genetic testing, all were not viable. Dr. Hinckley called to give us the bad news and explained that it was fairly unexpected but generally a sign of poor egg quality. She instructed me to begin taking CoQ10 while we decide whether we want to attempt another cycle.
Describe your experience with your nurse at Reproductive Science Center. (Assigned nurse: Shanda Mildon)
Shanda was wonderful. She was extremely easy to talk to and incredibly friendly. She was sometimes a bit hard to get a hold of, but she was on vacation for part of my treatment so it was understandable. She was extremely patient with all our questions, too.
Describe your experience with Reproductive Science Center.
We showed up to one appointment and they said we weren't on their schedule, however, they found us. Seemed to be a bit disorganized. I wish we had better access to the doctor, and it would have been nice to have better guidance on foods to eat, vitamins/supplements to take, etc. during the process. We also got a bill sent to us after we got told the bad news of our eggs, and when I called to inquire about this bill, they said it was sent by mistake. Overall, the facility is clean and nice, everyone is extremely nice, however we did run into a few minor issues.
Describe the costs associated with your care under Mary Hinckley at Reproductive Science Center.
We have insurance so our cost was $4500 for the IVF cycle, plus we paid $800 for a mock embryo transfer appointment with Dr. Hinckley. If we had done a frozen embryo transfer, our estimate was $4200.
Describe Mary Hinckley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Science Center.
She gave us the choice. If we had an embryo, we would have done the single embryo transfer.
What specific things went wrong at Reproductive Science Center?
  • Lost appointments
10
Doctor
Mary Hinckley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Mary Hinckley at Reproductive Science Center.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
27 - 30
Treated
2016 - 2019
Success with this Doc
Yes
Treatment
6 IUI
Diagnosis
Unexplained
10
10
Dr. Hinckley has been as aggressive with dosing as I feel she can be, and we don't really have answers as to why I've only gotten pregnant once. ... I loved having Dr. Hinckley as my doctor. She was always very nice, warm, and compassionate. I could hear the disappointment in her voice when she would call to tell me that I wasn't pregnant. She was always cheering for me and was optimistic month after month. I felt like she really cared about me.
The clinic [Repro Sci Ctr] is good with scheduling and being clean. On a few rare occasions, I had a tech that did not deliver good service (not listening to me, not knowing anything about my file) but overall I was very happy with everyone I interacted with there. The billing was less clear, typically I'd pay up front but then sometimes I'd get a bill later. It was better with their previous computer system, and it's been a little more confusing since they switched. I have had little interaction with my financial counselor (by choice) but my interactions with him were very friendly and informative.
Age
27 - 30
Treated
2016 - 2019
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI
Diagnosis
Unexplained
10
10
How was your experience with Mary Hinckley at Reproductive Science Center?
I loved having Dr. Hinckley as my doctor. She was always very nice, warm, and compassionate. I could hear the disappointment in her voice when she would call to tell me that I wasn't pregnant. She was always cheering for me and was optimistic month after month. I felt like she really cared about me.
What's one piece of advice would you give a prospective patient of Mary Hinckley at Reproductive Science Center?
Be sure to ask questions if you have any. She will always explain whatever you want to know more about.
During treatment, were you treated like a number or a human with Mary Hinckley at Reproductive Science Center?
Dr. Hinckley was always very personable with me. She always cared, checked in to see if I had questions, and gave me clear information about what our next steps would be.
Describe the protocols Mary Hinckley used in your cycles at Reproductive Science Center and their degree of success.
I had done clomid with my OB/GYN before seeing Dr. Hinckley, so after all the testing we I think we tried Letrozole, and maybe even a combination of the two, along with ovulation tests to make sure we had the timing right. Then we graduated to IUIs, and then IUIs with Gonal-F injections. We thought that maybe my right tube was blocked, so we really tried to produce good follicles on the left. I had a few cycles (non-consecutive) where we didn't end up doing the IUI because I didn't develop on the left. I think we got up to doing 250 IU of Gonal-F for maybe 6 days or so during my cycle. Sometimes I would also take Ganirelix to hold off ovulation to give the follicles more time to develop while also taking Gonal-F. I typically would get one good follicle on the left, and one or more or on the right. Two times, I developed two good follicles on the left side. The first time I got pregnant (healthy baby resulted), and the second time was my most recent failed IUI. Dr. Hinckley has been as aggressive with dosing as I feel she can be, and we don't really have answers as to why I've only gotten pregnant once.
Describe your experience with your nurse at Reproductive Science Center. (Assigned nurse: Shanda)
Shanda is so wonderful! She is so compassionate and I always felt like I was her top priority.
Describe your experience with Reproductive Science Center.
The clinic is good with scheduling and being clean. On a few rare occasions, I had a tech that did not deliver good service (not listening to me, not knowing anything about my file) but overall I was very happy with everyone I interacted with there. The billing was less clear, typically I'd pay up front but then sometimes I'd get a bill later. It was better with their previous computer system, and it's been a little more confusing since they switched. I have had little interaction with my financial counselor (by choice) but my interactions with him were very friendly and informative.
Describe the costs associated with your care under Mary Hinckley at Reproductive Science Center.
My IUIs were about $900, and the meds ranged from $900 to $1200 depending on what we were doing.
What specific things went wrong at Reproductive Science Center?
  • Provided conflicting information
10
Doctor
Mary Hinckley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Mary Hinckley at Reproductive Science Center.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
?
Treatment
3 IUI
Diagnosis
PCOS, Unexplained
10
10
Dr. Hinckley has always been very forthcoming with information, always makes an effort to listen to our thoughts and concerns and goes above and beyond to show compassion and help us to understand the entire process....I greatly appreciate that she has not pushed us to move to a more aggressive treatment yet and that she is completely realistic with all medical advice she gives according to the situation my husband and I are in.
We have had a great experience overall with this facility [Reproductive Science Center]. Something I think would be super helpful would be if we, as patients, we could see our balance/payments etc. online. There doesn't seem to be anywhere that we can see this information. I have had issues with loan funds being delayed when they are distributed to the facility, thus making it look like I owe fees still at the time of appointment which is embarrassing because it appears I am not paying my bill but in turn it's just the loan funds were not "reconciled" by the facility by the day I went in for my first appointment.
Age
32 - 33
Treated
2018 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
PCOS, Unexplained
10
10
How was your experience with Mary Hinckley at Reproductive Science Center?
I wholeheartedly respect Dr. Hinckley and respect her medical advice 100%. She has been nothing but compassionate, caring & encouraging throughout our journey thus far. I greatly appreciate that she has not pushed us to move to a more aggressive treatment yet and that she is completely realistic with all medical advice she gives according to the situation my husband and I are in. She went above and beyond when we were unsatisfied with our case manager in order to make us feel supported and comfortable and was quick to change us to a different case manager as soon as she heard that we had concerns.
What's one piece of advice would you give a prospective patient of Mary Hinckley at Reproductive Science Center?
Don't be embarrassed to ask questions - she is a wealth of knowledge and will always work to get you the most thorough information in order to help you understand the situation you are in the and options that you have based on your personal health factors.
During treatment, were you treated like a number or a human with Mary Hinckley at Reproductive Science Center?
Dr. Hinckley has always been very forthcoming with information, always makes an effort to listen to our thoughts and concerns and goes above and beyond to show compassion and help us to understand the entire process.
Describe the protocols Mary Hinckley used in your cycles at Reproductive Science Center and their degree of success.
We are trying first of all to get pregnant with Letrozole (femara) pills + ovidrel trigger shot, then IUI. We have not chosen to get more aggressive as of yet. I currently am taking 5mg Letrozole once a day on cycle days 3-7. We have been flexible with the day of my first ultrasound as we are trying to find the correct timing of ovulation since my cycle has been so irregular in the past.
Describe your experience with your nurse at Reproductive Science Center. (Assigned nurse: Shanda)
We had communication issues with our first case manager (Frankie), however as soon as Dr. Hinckley heard my concerns she offered to change me to another "more experienced" case manager right away. I now have Shanda and she has been nothing short of amazing. She called me THE day she was assigned to our case and has made us feel so comfortable and like we are her top priority all the time. She is very realistic and gives me honest answers to all questions and always gives extra details so we feel like we know the process inside and out the whole way through.
Describe your experience with Reproductive Science Center.
We have had a great experience overall with this facility. Something I think would be super helpful would be if we, as patients, we could see our balance/payments etc. online. There doesn't seem to be anywhere that we can see this information. I have had issues with loan funds being delayed when they are distributed to the facility, thus making it look like I owe fees still at the time of appointment which is embarrassing because it appears I am not paying my bill but in turn it's just the loan funds were not "reconciled" by the facility by the day I went in for my first appointment. I do like that everyone knows us by name and is SO friendly and accommodating along the way!
Describe the costs associated with your care under Mary Hinckley at Reproductive Science Center.
IUI is $1285 per cycle, then medications have been about $200 on top of that.
What specific things went wrong at Reproductive Science Center?
  • Failed to call with results
  • Provided conflicting information
10
Doctor
Mary Hinckley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
35 - 37
Treated
2016 - 2018
Success with this Doc
No
Treatment
3 IUI, 2 IVF, Egg Freezing
Diagnosis
Unexplained
10
10
She is everything I want in a doctor: compassionate, a good communicator, and most importantly, smart as a whip and knows her research. ... She was thoughtfully involved in my care every step of the way, respectfully took my ideas and opinions into account, and adjusted my care as we went along in what I thought was an appropriate and evidence-based manner. ... Dr. Hinckley often called me personally to discuss results and treatment planning.
Appointments and communication always ran very smoothly, thanks largely to their [RSC] system of really great coordinators. The only downside is the billing department. I didn’t have much contact with them, but the few interactions I had were pretty disappointing. ... I had to use the on-call service a couple times for emergency meds or questions and they always helped me quickly. ... I rarely had to wait more than a few minutes and the [monitoring] appointments were always done quickly.
Age
35 - 37
Treated
2016 - 2018
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 2 IVF, Egg Freezing
Diagnosis
Unexplained
10
10
How was your experience with Mary Hinckley at Reproductive Science Center?
My initial choosing of a clinician was random, and I am so glad I ended up with Dr. Hinckley. She is everything I want in a doctor: compassionate, a good communicator, and most importantly, smart as a whip and knows her research. My care under her practice continued for about 2 years before resulting in an almost-successful. In the end, it turns out that I have a rare immunological disorder that was only discovered due to stillbirth. There is no way anyone can have diagnosed it beforehand, and is likely related to my “unexplained” difficulty conceiving. All that is to say, I got to know Dr. Hinckley very well in that time and trust her without reservations. She was thoughtfully involved in my care every step of the way, respectfully took my ideas and opinions into account, and adjusted my care as we went along in what I thought was an appropriate and evidence-based manner. Overall a phenomenal doctor.
What's one piece of advice would you give a prospective patient of Mary Hinckley at Reproductive Science Center?
This would apply to any doctor, but questions ahead of time and write them down as you think of them. Knowledge is power.
During treatment, were you treated like a number or a human with Mary Hinckley at Reproductive Science Center?
In addition to having a caring and responsive case manager, Dr. Hinckley often called me personally to discuss results and treatment planning. She was detailed and matter-of-fact in her explanations while still being sensitive to my difficult situation.
Describe the protocols Mary Hinckley used in your cycles at Reproductive Science Center and their degree of success.
I do not recall the protocol or exact dosages. However I do remember that during the first egg retrieval, I had an iffy response at first had to increase some dosages throughout the cycle. I was so grateful for the close monitoring because ultimately that cycle yielded 6 high quality embryos that we transferred one at a time. We did not PGS test them because they appeared high quality and I was still relatively young at the time (just turned 35). Unfortunately none of them stuck (besides one early miscarriage). At various times we tried adding in immunological/blood clotting testing, lovenox and an oral steroid. When we got down to the last two, Dr. Hinckley broached the topic of transferring both embryos, doing an era, or jumping right into another cycle and PGS testing the whole batch (all good ideas that we declined for various personal reasons). We did another retrieval on higher dose meds, got 5 high quality embryos, PGS tested them this time, which yielded 2 that wee chromosomally normal. This is pretty average for my age (36 at this point). The first one stuck! We speculated together that I had a hidden egg quality issue. Which is still possibly a contributor, there’s no way of knowing. Sadly this pregnancy ended in stillbirth due to placental incompetency (my immune system attacked it).
Describe your experience with your nurse at Reproductive Science Center. (Assigned nurse: Shanda Mildon )
My coordinator Shanda was kind, organized and knowledgeable. Great communication- she always responded quickly, and substitutes were arranged if she was out of the office. In addition, I received good care from the rest of the nursing staff.
Describe your experience with Reproductive Science Center.
This clinic is large and the medical side is well organized. They have wonderful doctors (a few stood in to do my transfers when Dr. Hinckley was unavailable) and there is always one on call. I had to use the on-call service a couple times for emergency meds or questions and they always helped me quickly. Appointments and communication always ran very smoothly, thanks largely to their system of really great coordinators. The only downside is the billing department. I didn’t have much contact with them, but the few interactions I had were pretty disappointing. For example, I had to get my coordinator involved at one point in order to get a call back from them. Another time, without calling, they sent a letter threatening collections over a bill that was a few hundred dollars (because my card/autopay had been canceled without my realizing it), which was incredibly poor taste and insulting (after having spent tens of thousands of dollars, they didn’t have the courtesy to call). Apparently they were undergoing a system change and their policy is to call, so hopefully that won’t happen to anyone else. Still, the medical care was so good that I would tolerate the billing department.
Describe your experience with your monitoring appointments at Reproductive Science Center.
Very efficient. These were typically done in the morning, with the clinic opening very early, so I could often get in before work. I rarely had to wait more than a few minutes and the appointments were always done quickly.
Describe the costs associated with your care under Mary Hinckley at Reproductive Science Center.
I paid $35,000 to Attain for a refund program that included three retrievals and unlimited FETs. Meds and extra diagnostic testing (such as sonohysterograms, PGS, ERA) were not included. In addition to the Attain fee, I estimate we paid about $20,000 for tests and medication.
Describe Mary Hinckley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Science Center.
My doctor was a strong proponent of eSET.
10
Doctor
Mary Hinckley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
35 - 37
Treated
2015 - 2017
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve
10
10
Dr. Hinckley is extremely knowledgeable, and she's very good at explaining complex medical information in a way that's easy to understand. She is very patient, and she's willing to go above and beyond to answer even the smallest of questions. She has even rearranged her schedule for me a few times. She's also upbeat, optimistic, and fun to talk to. I've now seen three REs, and she's by far my favorite.
Devronne [nurse at Reproductive Science Center] was so on the ball! Her communication was crystal clear, and she always responded to my questions right away...I didn't feel like a number, and I appreciated their multiple convenient locations. I interacted with many of the doctors and found them all easy to communicate with and seemingly very competent...I was diagnosed with diminished ovarian reserve at age 34, so we did two back-to-back IVFs to bank embryos. We transferred one high quality embryo, and that became my son.
Age
35 - 37
Treated
2015 - 2017
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Writer
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve
10
10
How was your experience with Mary Hinckley at Reproductive Science Center?
Dr. Hinckley is extremely knowledgeable, and she's very good at explaining complex medical information in a way that's easy to understand. She is very patient, and she's willing to go above and beyond to answer even the smallest of questions. She has even rearranged her schedule for me a few times. She's also upbeat, optimistic, and fun to talk to. I've now seen three REs, and she's by far my favorite.
What's one piece of advice would you give a prospective patient of Mary Hinckley at Reproductive Science Center?
You're in good hands!
During treatment, were you treated like a number or a human with Mary Hinckley at Reproductive Science Center?
Dr. Hinckley very quickly understood that I wanted a lot of very detailed information, and she worked hard to answer my many questions. She often made time for a quick phone call with me. She was always so warm and cheerful!
Describe the protocols Mary Hinckley used in your cycles at Reproductive Science Center and their degree of success.
I was diagnosed with diminished ovarian reserve at age 34, so we did two back-to-back IVFs to bank embryos. We transferred one high quality embryo, and that became my son. I had an additional three frozen embryos left over, and we tried two more times. The first try, a single embryo transfer, resulted in a miscarriage at 9 weeks that was later determined to be because of trisomy 15. The second try, we were planning to transfer the remaining two, but only one survived the thaw. That one resulted in a chemical pregnancy.
Describe your experience with your nurse at Reproductive Science Center. (Assigned nurse: Devronne Houston)
Devronne was so on the ball! Her communication was crystal clear, and she always responded to my questions right away.
Describe your experience with Reproductive Science Center.
I like RSC. I didn't feel like a number, and I appreciated their multiple convenient locations. I interacted with many of the doctors and found them all easy to communicate with and seemingly very competent.
Describe Mary Hinckley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Science Center.
Dr. Hinckley strongly recommended that we do eSET based on our embryo quality and my age.
10
Doctor
Mary Hinckley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
28 - 30
Treated
2012 - 2014
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Unexplained
10
10
Mary Hinckley was the best resource and partner we could have hoped for during our infertility journey. We LOVE her! It is not a road that anyone wants to be on... but if you have to travel it anyone would be lucky to have her by their side. She called me personally and promptly with results for EVERY test. She was very easy to get in touch with and spent as much time as we wanted with us at each appointment. Her warm smile eased our fears and anxiety everytime we saw her.
The clinic [RSC] was amazing. Very convenient, friendly, easy to communicate with. The one downfall is how expensive everything is. However, it is comparable with other clinics in our area.... I did 3 cycles of iui. One without medication. One with closed and one with Femara. The unit medicated resulted in pregnancy but I miscarried at 5 weeks. The one with clomid did not result in pregnancy. The last cycle with Femara resulted in pregnancy but I miscarried at 11 weeks. I finally became pregnant naturally a few months later. I saw dr. Hinckley at least every other week from 4 weeks- 8.5 weeks. She ordered blood tests every other day during all of my pregnancies. She called within 6-8 hours with results after every blood test. Ultrasounds were preformed at least every week.
Age
28 - 30
Treated
2012 - 2014
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Unexplained
10
10
How was your experience with Mary Hinckley at Reproductive Science Center?
Mary Hinckley was the best resource and partner we could have hoped for during our infertility journey. We LOVE her! It is not a road that anyone wants to be on... but if you have to travel it anyone would be lucky to have her by their side. She called me personally and promptly with results for EVERY test. She was very easy to get in touch with and spent as much time as we wanted with us at each appointment. Her warm smile eased our fears and anxiety everytime we saw her.
What's one piece of advice would you give a prospective patient of Mary Hinckley at Reproductive Science Center?
Don't hesitate to contact her at anytime with any little question. She is always happy to answer anything. I think I called her team at least one time a day!
During treatment, were you treated like a number or a human with Mary Hinckley at Reproductive Science Center?
Dr Hinckley was always warm and caring. She even became emotional before I did upon leaning about my third miscarriage. She made MANY personal calls and was very understanding about my anxieties.
Describe the protocols Mary Hinckley used in your cycles at Reproductive Science Center and their degree of success.
I did 3 cycles of iui. One without medication. One with closed and one with Femara. The unit medicated resulted in pregnancy but I miscarried at 5 weeks. The one with clomid did not result in pregnancy. The last cycle with Femara resulted in pregnancy but I miscarried at 11 weeks. I finally became pregnant naturally a few months later. I saw dr. Hinckley at least every other week from 4 weeks- 8.5 weeks. She ordered blood tests every other day during all of my pregnancies. She called within 6-8 hours with results after every blood test. Ultrasounds were preformed at least every week.
Describe your experience with your nurse at Reproductive Science Center. (Assigned nurse: Devronne)
Devronne was amazing, patient and caring.
Describe your experience with Reproductive Science Center.
The clinic was amazing. Very convenient, friendly, easy to communicate with. The one downfall is how expensive everything is. However, it is comparable with other clinics in our area.
Describe the costs associated with your care under Mary Hinckley at Reproductive Science Center.
We paid about 10,000. The initial consultation was $300 and each iui round was about $1000.
10
Doctor
Mary Hinckley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
8
Age
36
Treated
2017
Success with this Doc
?
Treatment
IUI
Diagnosis
Diminished Ovarian Reserve, PCOS
9
8
My first appointment with her [Mary Hinckley] I was surprised at how much of my information she had already reviewed based on the packet I filled out prior to my first appointment. She had some really good questions and suggestions and I felt very comfortable with her. She also seemed very knowledgeable about different treatment options and helped us determine what was best for us...We are just starting our first IVF cycle. We have done all of the blood work, genetic testing, etc. We are starting with Provera to jump start my period, then she is having me take birth control for a month, we will then start injections. Unsure at this point exactly what medications, before we do the egg retrieval.
They treat you like a human being and each case is different, don't compare to other patients or treat you like any other person...She [the nurse at RSC] is always available. I have been able to reach her by phone or email and she is able to get back to me the same day. Very informative of the process and next steps...We are just starting our first IVF cycle. We have done all of the blood work, genetic testing, etc. We are starting with Provera to jump start my period, then she is having me take birth control for a month, we will then start injections. Unsure at this point exactly what medications, before we do the egg retrieval.
Age
36
Treated
2017
Success with this Doc
?
Race
Latino
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
IUI
Diagnosis
Diminished Ovarian Reserve, PCOS
9
8
How was your experience with Mary Hinckley at Reproductive Science Center?
My first appointment with her I was surprised at how much of my information she had already reviewed based on the packet I filled out prior to my first appointment. She had some really good questions and suggestions and I felt very comfortable with her. She also seemed very knowledgeable about different treatment options and helped us determine what was best for us.
What's one piece of advice would you give a prospective patient of Mary Hinckley at Reproductive Science Center?
She is very welcoming and the office staff is super friendly and helpful.
During treatment, were you treated like a number or a human with Mary Hinckley at Reproductive Science Center?
I have been so comfortable each appointment. She even comes out to the waiting room to bring you back to her office. She seems very informed of my history and is able to keep in contact with me often.
Describe the protocols Mary Hinckley used in your cycles at Reproductive Science Center and their degree of success.
We are just starting our first IVF cycle. We have done all of the blood work, genetic testing, etc. We are starting with Provera to jump start my period, then she is having me take birth control for a month, we will then start injections. Unsure at this point exactly what medications, before we do the egg retrieval.
Describe your experience with your nurse at Reproductive Science Center. (Assigned nurse: Tanna )
She is always available. I have been able to reach her by phone or email and she is able to get back to me the same day. Very informative of the process and next steps
Describe your experience with Reproductive Science Center.
Very knowledgeable Always helpful and able to answer questions. They treat you like a human being and each case is different, don't compare to other patients or treat you like any other person.
Describe the costs associated with your care under Mary Hinckley at Reproductive Science Center.
We have some insurance coverage but total will be about $11,000
Describe Mary Hinckley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Science Center.
The clinic has a lot of success with single embryo transfers. This is something we discussed and determined eSET would be best for me. She was not pushy at all, this was a decision my husband and I made before even going into appointment
9
Doctor
Mary Hinckley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
4
Age
37
Treated
2013
Success with this Doc
No
Treatment
2 Fertility Medications
Diagnosis
Tubal Blockage
7
4
Mary Hinckley is running a very busy office. Although she is very warm and compassionate, it would have been nice if she was more educated with expert excision treatment of endometriosis versus the ablation surgical methodology and what pros and cons were to get pregnant before versus after surgery. A more detailed report of the health and shape of my uterus would have been nice to have from my HSG she performed.
To date I am waiting for my full HSG report. I need this for my next doctor. They [RSC- San Ramon] can't seem to find it....There is something fundamentally wrong with a "center" concept. Women need a one-on-one feeling. It's not fun talking about making a baby with 10 different staff members throughout one week. This does not bring warmth to my womb. No warmth, no life.... Drugs were covered under my insurance. The cost of IVF were typical for California.
Age
37
Treated
2013
Success with this Doc
No
Race
South Asian
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 Fertility Medications
Diagnosis
Tubal Blockage
7
4
How was your experience with Mary Hinckley at Reproductive Science Center?
Mary Hinckley is running a very busy office. Although she is very warm and compassionate, it would have been nice if she was more educated with expert excision treatment of endometriosis versus the ablation surgical methodology and what pros and cons were to get pregnant before versus after surgery. A more detailed report of the health and shape of my uterus would have been nice to have from my HSG she performed.
What's one piece of advice would you give a prospective patient of Mary Hinckley at Reproductive Science Center?
You have to be an advocate for yourself and ask all the questions. Educate her on your body and things she may not know.
During treatment, were you treated like a number or a human with Mary Hinckley at Reproductive Science Center?
She smiled a lot and was very gentle when it came to doing my HSG. She was very upbeat.
Describe the protocols Mary Hinckley used in your cycles at Reproductive Science Center and their degree of success.
She stresses using fresh sperm and baby dancing every other day. We tried Femara twice I believe with no results. I had one blocked tube and decided to get surgery for endometriosis. RSC does not really deal with endometriosis and how it effects pregnancy.
Describe your experience with your nurse at Reproductive Science Center. (Assigned nurse: DevRonne Houston)
She was sweet but sounded monotone and uninspired, almost like the clinic was holding her hostage. Everything felt very legally binding when speaking with her. It left me with a cold feeling. I felt like a trial.
Describe your experience with Reproductive Science Center.
There is something fundamentally wrong with a "center" concept. Women need a one-on-one feeling. It's not fun talking about making a baby with 10 different staff members throughout one week. This does not bring warmth to my womb. No warmth, no life.
Describe the costs associated with your care under Mary Hinckley at Reproductive Science Center.
Drugs were covered under my insurance. The cost of IVF were typical for California.
What specific things went wrong at Reproductive Science Center?
  • Lost paperwork
  • Failed to send your chart to another clinic
  • Failed to convey critical information
7
Doctor
Mary Hinckley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
7 IUI, 3 IVF, 1 Egg Freezing (cancer), 1 Embryo Freezing (cancer)
Diagnosis
Cancer, Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality
10
10
Mary [Hinckley] understands the extreme emotional and physical connection to a very difficult process and communicates the medical, psychological, spiritual and scientific aspects in a manner that is tailored to our unique situation. Exceptional doctor.... Mary was extremely adaptable to the daily even hourly changes, needs for documentation/blood work, etc. On top of the process which can be down to the hour on a daily, weekly and monthly basis.
You will be treated like a human being with the priceless desire to have children. You will not be treated like a number or paycheck. Clinic [RSC] will cover the emotional and medical questions you may have with expertise, anything they do not know, they will refer you and manage the referral responses with utmost professionalism.... Amazing staff, doctoral care, attention to detail, warmth, precision, wherewithal, expertise.
Age
39 - 40
Treated
2017 - 2018
Success with this Doc
Yes
Race
Other
Income
Occupation
Entrepreneur
Order & Number of Docs Seen
2nd of 8 Docs
Treatment
7 IUI, 3 IVF, 1 Egg Freezing (cancer), 1 Embryo Freezing (cancer)
Diagnosis
Cancer, Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality
10
10
How was your experience with Mary Hinckley at Reproductive Science Center?
Mary understands the extreme emotional and physical connection to a very difficult process and communicates the medical, psychological, spiritual and scientific aspects in a manner that is tailored to our unique situation. Exceptional doctor.
What's one piece of advice would you give a prospective patient of Mary Hinckley at Reproductive Science Center?
Let her guide you. Most doctors rely on the patients desires/decisions... she will guide you based on your needs/desires.
During treatment, were you treated like a number or a human with Mary Hinckley at Reproductive Science Center?
Amazing staff, doctoral care, attention to detail, warmth, precision, wherewithal, expertise.
Describe the protocols Mary Hinckley used in your cycles at Reproductive Science Center and their degree of success.
Can't recommend specifics other than Mary was extremely adaptable to the daily even hourly changes, needs for documentation/blood work, etc. On top of the process which can be down to the hour on a daily, weekly and monthly basis.
Describe your experience with your nurse at Reproductive Science Center. (Assigned nurse: DevRonne Houston)
DevRonne could be the head physician at some of the clinics we have sought care from.
Describe your experience with Reproductive Science Center.
You will be treated like a human being with the priceless desire to have children. You will not be treated like a number or paycheck. Clinic will cover the emotional and medical questions you may have with expertise, anything they do not know, they will refer you and manage the referral responses with utmost professionalism.
Describe the costs associated with your care under Mary Hinckley at Reproductive Science Center.
Some injections were donated at a discount.
Describe Mary Hinckley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Science Center.
none
10
Doctor
Mary Hinckley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
30 - 35
Treated
2012 - 2017
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Endometriosis, Tubal Blockage
10
10
Dr. Hinckley was wonderful, she is such a kind and compassionate doctor. I felt like she was 100% invested in my case and helping me become a mother. Anytime she called to deliver news whether it was good or bad I could tell by her voice that she was in this with me. She helped me remain hopeful in a period of my life in which there were a lot of disappointments and heartbreaks. I could not have made it through all of it without her help, I am so grateful to her for that.
The weaknesses [at Reproductive Science Center] are the billing team, many times I had questions regarding bills and would leave messages for RSC staff and or their billing company and not receive a call back or not hear from them for weeks...Both nurses I dealt with during my first round and second round of trying for my two children were very compassionate. They were also responsive to my emails and calls. They were patient with all of my questions and always thorough in answering them.
Age
30 - 35
Treated
2012 - 2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Endometriosis, Tubal Blockage
10
10
How was your experience with Mary Hinckley at Reproductive Science Center?
Dr. Hinckley was wonderful, she is such a kind and compassionate doctor. I felt like she was 100% invested in my case and helping me become a mother. Anytime she called to deliver news whether it was good or bad I could tell by her voice that she was in this with me. She helped me remain hopeful in a period of my life in which there were a lot of disappointments and heartbreaks. I could not have made it through all of it without her help, I am so grateful to her for that.
What's one piece of advice would you give a prospective patient of Mary Hinckley at Reproductive Science Center?
Be patient with the process it takes time, but it is so worth it and you are in amazing hands.
Describe your experience with your nurse at Reproductive Science Center.
Both nurses I dealt with during my first round and second round of trying for my two children were very compassionate. They were also responsive to my emails and calls. They were patient with all of my questions and always thorough in answering them.
Describe your experience with Reproductive Science Center.
The weaknesses are the billing team, many times I had questions regarding bills and would leave messages for RSC staff and or their billing company and not receive a call back or not hear from them for weeks.
Describe the costs associated with your care under Mary Hinckley at Reproductive Science Center.
A fresh cycle I believe was 1500 at the time and frozen were 3500, plus cost of meds
10
Doctor
Mary Hinckley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
4
Age
36 - 37
Treated
2015 - 2016
Success with this Doc
No
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
5
4
We didn’t have a lot of time with [Dr. Hinckley] We dealt a lot with he assistant and nurses. When we did see her we felt like she was rushing through everything and did not explain things clearly... is a nice person but as a dr. I feel like she should’ve taken more time with us. I also wish that she should’ve explained things more clearly since we had no idea what was going to happen. Throughout our two cycles, iui’s and Embryo transfer I felt like we were just a number. I guess I just felt lost throughout our first cycle and knew a lot more for our second cycle but only because we had already been through one.
They [nurses at Reproductive Science Center] were all extremely nice and knowledgeable. If they didn’t know the answer they would find out for us...Strengths: there’s more than one location. Nurses and coordinators are nice and organized. They rarely if ever run late. Weaknesses: we felt like a number. I know they are not there to tell you what to do but I felt like they could’ve guided us better.
Age
36 - 37
Treated
2015 - 2016
Success with this Doc
No
Race
East Asian
Income
$200K - $499K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
5
4
How was your experience with Mary Hinckley at Reproductive Science Center?
Dr. hinckley is a nice person but as a dr. I feel like she should’ve taken more time with us. I also wish that she should’ve explained things more clearly since we had no idea what was going to happen. Throughout our two cycles, iui’s and Embryo transfer I felt like we were just a number. I guess I just felt lost throughout our first cycle and knew a lot more for our second cycle but only because we had already been through one.
What's one piece of advice would you give a prospective patient of Mary Hinckley at Reproductive Science Center?
Do a lot of research before talking to her and write down a list of questions.
During treatment, were you treated like a number or a human with Mary Hinckley at Reproductive Science Center?
We didn’t have a lot of time with the dr. We dealt a lot with he assistant and nurses. When we did see her we felt like she was rushing through everything and did not explain things clearly.
Describe the protocols Mary Hinckley used in your cycles at Reproductive Science Center and their degree of success.
I’m sorry I don’t remember
Describe your experience with your nurse at Reproductive Science Center. (Assigned nurse: DevRonne Houston)
They were all extremely nice and knowledgeable. If they didn’t know the answer they would find out for us.
Describe your experience with Reproductive Science Center.
Strengths: there’s more than one location. Nurses and coordinators are nice and organized. They rarely if ever run late. Weaknesses: we felt like a number. I know they are not there to tell you what to do but I felt like they could’ve guided us better.
Describe the costs associated with your care under Mary Hinckley at Reproductive Science Center.
I don’t remember exactly what each procedure cost. Ivf cycle was about $20k including meds. Embryo transfer was around $4-5k. IUI’s were about $2-3k.
Describe Mary Hinckley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Science Center.
No comments
5
Doctor
Mary Hinckley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
37
Treated
2016
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
10
We absolutely loved her honesty. She was always the one to call me with news and updates. I felt like she was working with us and on our side. She was empathetic and caring. I felt like she understood where we were coming from, and often would give us options (if there were options), but always also gave us what she'd suggest, without pressuring us.... She was incredibly caring and thoughtful. We received incredibly personalized care and felt that our course of treatment was tailored specifically for us.
Appointments were all very efficient [at Reproductive Science Center]. Only thing is certain tests/procedures did happen on specific days or within windows of time. So for someone working, it was sometimes a little inconvenient.... She has different case nurses. We didn't like our first one, and after we made he switch, we were much much happier. That relationship is just as important as the one with Dr Hinckley herself.
Age
37
Treated
2016
Success with this Doc
Yes
Race
East Asian
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
10
How was your experience with Mary Hinckley at Reproductive Science Center?
We absolutely loved her honesty. She was always the one to call me with news and updates. I felt like she was working with us and on our side. She was empathetic and caring. I felt like she understood where we were coming from, and often would give us options (if there were options), but always also gave us what she'd suggest, without pressuring us.
What's one piece of advice would you give a prospective patient of Mary Hinckley at Reproductive Science Center?
She has different case nurses. We didn't like our first one, and after we made he switch, we were much much happier. That relationship is just as important as the one with Dr Hinckley herself.
During treatment, were you treated like a number or a human with Mary Hinckley at Reproductive Science Center?
She was incredibly caring and thoughtful. We received incredibly personalized care and felt that our course of treatment was tailored specifically for us.
Describe your experience with Reproductive Science Center.
Clinic was well organized. The entire staff was all very nice, thoughtful and sensitive.
Describe your experience with your monitoring appointments at Reproductive Science Center.
Appointments were all very effecient. Only thing is certain tests/procedures did happen on specific days or within windows of time. So for someone working, it was sometimes a little inconvenient.
Describe the costs associated with your care under Mary Hinckley at Reproductive Science Center.
Approximately $15,000 for the egg retrieval, and fresh transfer (including medications)
10
Doctor
Mary Hinckley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
29
Treated
2015
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
10
Dr. Hinckley is a warm and welcoming doctor. She works quickly, but takes in everything you are saying and asking. When a problem arises, she does her best to rectify it even when it's not her fault.... Dr. Hinckley preferred a one embryo transfer for most patients, especially those in my situation (unknown reasons for infertility). However, once she got to know us as a couple she was willing to try two.
The clinic [Reproductive Science Center] was great for everything up to and through my embryo transfer. The two issues I had with the clinic were due to poor communication about payments. When I came for my first ultrasound after a positive pregnancy test, I was not told I had to pay for it (this was a suprise payment of over $300). After my transfer, when I had my embryos stored with RSC I had MANY issues when billing.
Age
29
Treated
2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
10
How was your experience with Mary Hinckley at Reproductive Science Center?
Dr. Hinckley is a warm and welcoming doctor. She works quickly, but takes in everything you are saying and asking. When a problem arises, she does her best to rectify it even when it's not her fault.
What's one piece of advice would you give a prospective patient of Mary Hinckley at Reproductive Science Center?
Don't be afraid to ask questions and activate for yourself. She will help!
During treatment, were you treated like a number or a human with Mary Hinckley at Reproductive Science Center?
Dr. Hinkley genuinely cared about our journey. She seemed to want to get to know us and shared about her own family.
Describe your experience with your nurse at Reproductive Science Center. (Assigned nurse: Shanda (I can't remember the spelling))
My nurse was frustrating at times. She was very caring and compassionate. However, she struggled with getting back to me when I needed her. When I felt a sense of urgency with things, she did not always feel the same way. When I brought these things up to Dr. Hinckley, she was able to rectify the situation.
Describe your experience with Reproductive Science Center.
The clinic was great for everything up to and through my embryo transfer. The two issues I had with the clinic were due to poor communication about payments. When I came for my first ultrasound after a positive pregnancy test, I was not told I had to pay for it (this was a suprise payment of over $300). After my transfer, when I had my embryos stored with RSC I had MANY issues when billing.
Describe the costs associated with your care under Mary Hinckley at Reproductive Science Center.
Approximately $18,000
Describe Mary Hinckley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Science Center.
Dr. Hinckley preferred a one embryo transfer for most patients, especially those in my situation (unknown reasons for infertility). However, once she got to know us as a couple she was willing to try two.
10
Doctor
Mary Hinckley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Poor Egg Quality, Unexplained
10
10
She [Dr. Mary Hinckley] was extremely kind and sensitive. Just what was needed for infertility treatment. She took quick measures which help save our baby at 5 weeks. Her kindness is like holding your hand. She's gentle and slow. I couldn't rave more... She was very tentative to my needs and took immediate action when we almost lost the baby at 5 weeks... We did egg retrieval so used injections then did progesterone oil shots for after successfull pregnancy for 12 weeks
Devron [a nurse at RSC] was awesome. I spoke with her more than the doctor because your always doing something with IVF cycles. It's a busy process and Devron was always there to help!... Billing had some issues. Other than that the caregivers are awesome.... We did egg retrieval so used injections then did progesterone oil shots for after successfull pregnancy for 12 weeks
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
Yes
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Poor Egg Quality, Unexplained
10
10
How was your experience with Mary Hinckley at Reproductive Science Center?
She was extremely kind and sensitive. Just what was needed for infertility treatment. She took quick measures which help save our baby at 5 weeks. Her kindness is like holding your hand. She's gentle and slow. I couldn't rave more
What's one piece of advice would you give a prospective patient of Mary Hinckley at Reproductive Science Center?
Don't make plans. It's a roller coaster and just hang on for the ride
During treatment, were you treated like a number or a human with Mary Hinckley at Reproductive Science Center?
She was very tentative to my needs and took immediate action when we almost lost the baby at 5 weeks
Describe the protocols Mary Hinckley used in your cycles at Reproductive Science Center and their degree of success.
We did egg retrieval so used injections then did progesterone oil shots for after successfull pregnancy for 12 weeks
Describe your experience with your nurse at Reproductive Science Center. (Assigned nurse: Devron )
Devron was awesome. I spoke with her more than the doctor because your always doing something with IVF cycles. It's a busy process and Devron was always there to help!
Describe your experience with Reproductive Science Center.
Billing had some issues. Other than that the caregivers are awesome.
Describe the costs associated with your care under Mary Hinckley at Reproductive Science Center.
Medication was mostly out of pocket of $5k+ For the transfer and retrieval was close to $5k. All in all we probably spent around $10k
Describe Mary Hinckley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Science Center.
She encouraged single transfer. That it was safer for baby and patient.
10
Doctor
Mary Hinckley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
40 - 41
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
IUI, IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
Dr. Hinkley was extremely informative, listened to our personal history and shared her excitement with us...Our experience with the doctor was top notch and she made us feel that as long as we were in it for the long haul... we would eventually figure this out! I enjoyed all of our communication and felt like she was thorough from the start.
I gave paperwork to the front desk [at Reproductive Science Center] and they must have thrown it away...We spent around 30,000 for an egg donor and two cycles of IVF...The front desk staff was sometimes rude and disorganized but I think they were a little short staffed for a while...Sandra [nurse] was very helpful and I was able to reach her whenever I needed to.
Age
40 - 41
Treated
2016 - 2017
Success with this Doc
Yes
Race
Income
$50K - $99K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
How was your experience with Mary Hinckley at Reproductive Science Center?
Our experience with the doctor was top notch and she made us feel that as long as we were in it for the long haul... we would eventually figure this out! I enjoyed all of our communication and felt like she was thorough from the start.
What's one piece of advice would you give a prospective patient of Mary Hinckley at Reproductive Science Center?
Spend a little more time calling the patients and checking in on them.
During treatment, were you treated like a number or a human with Mary Hinckley at Reproductive Science Center?
Dr. Hinkley was extremely informative, listened to our personal history and shared her excitement with us.
Describe the protocols Mary Hinckley used in your cycles at Reproductive Science Center and their degree of success.
I do not remember
Describe your experience with your nurse at Reproductive Science Center. (Assigned nurse: Sandra)
Sandra was very helpful and I was able to reach her whenever I needed to.
Describe your experience with Reproductive Science Center.
The front desk staff was sometimes rude and disorganized but I think they were a little short staffed for a while.
Describe the costs associated with your care under Mary Hinckley at Reproductive Science Center.
We spent around 30,000 for an egg donor and two cycles of IVF
Describe Mary Hinckley's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Science Center.
I was glad that she was willing to let us use two on the second try.
What specific things went wrong at Reproductive Science Center?
  • Lost paperwork
10
Doctor
Mary Hinckley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Mary Hinckley at Reproductive Science Center.

10
N/A
Age
28 - 36
Treated
2008 - 2016
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF
Diagnosis
PCOS
10
N/A
She [Dr. Hinckley] explained everything in detail. I never felt unprepared for any procedure or appointment. She called me almost everyday feuding my IVF cycle to check in and give updates and prognosis. I felt as if she was invested in my outcome just as much as I was. She is an amazing Doctor who is kind, caring and so very compassionate...Dr. Hinckely never made e feel like just another patient, she genuinely cared in my outcome. She treated me like I was the only person she was caring for...
Dr. Hinckely never made e feel like just another patient, she genuinely cared in my outcome. She treated me like I was the only person she was caring for.
Age
28 - 36
Treated
2008 - 2016
Success with this Doc
Yes
Race
South Asian
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
4th of 4 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
PCOS
10
N/A
How was your experience with Mary Hinckley at Reproductive Science Center?
She explained everything in detail. I never felt unprepared for any procedure or appointment. She called me almost everyday feuding my IVF cycle to check in and give updates and prognosis. I felt as if she was invested in my outcome just as much as I was. She is an amazing Doctor who is kind, caring and so very compassionate.
What's one piece of advice would you give a prospective patient of Mary Hinckley at Reproductive Science Center?
She is great
During treatment, were you treated like a number or a human with Mary Hinckley at Reproductive Science Center?
Dr. Hinckely never made e feel like just another patient, she genuinely cared in my outcome. She treated me like I was the only person she was caring for.
10
Doctor
Mary Hinckley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
Nursing
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