Stanford University

Available Resources

Genetic counseling: Offered
Genetic counseling
Acupuncture: Offered
Acupuncture
Mental health counseling: Offered
Mental health counseling
Nutrition counseling: Offered
Nutrition counseling
Administration of shots: Offered
Administration of shots
Coordinating at-home nursing is not offered: Not Offered
Coordinating at-home nursing
is not offered
Selling medication is not offered: Not Offered
Selling medication
is not offered
Providing backup medication: Offered
Providing backup medication
Sunnyvale
1195 W. Fremont Avenue
Sunnyvale, CA 94087
(650) 498-7911
On a scale from 0-10, how likely are you to recommend Stanford University to a friend?
Strongly recommend: 58%Neutral: 14%Don't recommend: 28%7.5
36 assessments
  • 58% Strongly recommend (9-10)
  • 14% Neutral (7-8)
  • 28% Don't recommend (0-6)
Operations
Poorly operated
Operated well
7.7
Operations

Ratings of 1 indicate that a clinic was poorly operated.

Ratings of 10 indicate that a clinic operated very well.

Scheduling
Difficult scheduling
Easy scheduling
7.6
Scheduling

Ratings of 1 mean it was difficult to schedule appointments with this clinic.

Ratings of 10 mean it was easy to schedule appointments.

Billing Department
Incompetent billing dept.
Competent billing dept.
6.4
Billing Department

Ratings of 1 indicate an unsatisfactory billing department.

Ratings of 10 indicate an excellent billing department.

Nursing Team
Poor nursing team
Excellent nursing team
8.5
Nursing Team

Ratings of 1 indicate an unsatisfactory nursing team.

Ratings of 10 indicate an excellent nursing team.

Attention to Detail
Low attention to detail
High attention to detail
6.6
Attention to Detail

Attention to detail is on a 1 - 10 scale, and is scored based on the rate, and severity, of errors committed by the clinic according to the patients.

For example, a severe error might be failing to inform a patient of critical information, while a small error might be failing to call a patient with results.

CDC Success Rates

This is the most recent data from the CDC. The CDC cautions that it should not be used to compare doctors and clinics.

For more information please see our FAQs.

Where you see a “?” on the chart, a clinic has done fewer than 20 cycles in this category and age range, so the CDC says showing percentages from this small data set would be misleading and unreliable.

Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
>42
This Clinic
National Average
Annual Cycles for this Clinic
1,471
Annual Cycles National Avg.
635
View all doctors
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36 assessments
10
9
Age
33 - 35
Treated
2017 - 2019
Success with this Doc
Yes
Treatment
5 Fertility Medications
Diagnosis
PCOS
10
9
Dr. Vaughn proposed running a limited number of tests to determine my egg count, hormone levels, etc. And upon looking at the results, Dr. Vaughn figured out that I likely had a borderline case of "lean" PCOS, and that using clomid and ovidrel would likely be successful. And because of my egg reserve and age, she saw no reason why we would need to move to IVF immediately unless I wanted to. I was so relieved I cried tears of joy. And Dr. Vaughn was absolutely right: we got pregnant on our very first cycle of clomid/ovidrel and I had a beautiful, healthy baby girl.
The Stanford clinic was generally very good - the staff were always on time for appointments, the clinic had blood work that could be done easily on site, and the facilities were clean and nice. There were one or two times where billing was handled inaccurately and that led to some insurance headaches. But the clinic worked with me to get the errors fixed...I did not actually engage with the nursing staff very much...Dr. Vaughn managed most of my care directly,
Age
33 - 35
Treated
2017 - 2019
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
5 Fertility Medications
Diagnosis
PCOS
10
9
How was your experience with Sara Vaughn at Stanford University?
Dr. Vaughn is one of the best doctors I've ever had. Before finding her, I had met with half a dozen fertility doctors over the course of a year and half. During that time, these other doctors were unable to determine why I wasn't getting my period and/or wasn't ovulating. And all but one told me I had very little hope of conceiving and that I should immediately start IVF if I wanted any chance of having a baby. By contrast, Dr. Vaughn proposed running a limited number of tests to determine my egg count, hormone levels, etc. And upon looking at the results, Dr. Vaughn figured out that I likely had a borderline case of "lean" PCOS, and that using clomid and ovidrel would likely be successful. And because of my egg reserve and age, she saw no reason why we would need to move to IVF immediately unless I wanted to. I was so relieved I cried tears of joy. And Dr. Vaughn was absolutely right: we got pregnant on our very first cycle of clomid/ovidrel and I had a beautiful, healthy baby girl. After that, Dr. Vaughn kept in touch and helped me make some critical decisions when I needed to seek fertility treatment again but no longer had insurance coverage that enabled me to be treated by her. And even before that, Dr. Vaughn was very understanding and sensitive to what tests and treatment were covered by insurance so that I would not end up with huge out of pocket expenses if at all possible--I've yet to see a doctor before or since who was so proactive and conscientious about costs when I expressed concern. She also worked hard to make sure she was available for all of my appointments - including ultrasounds - so that I wasn't simply scheduled with whoever was in the office at the time. In short, Dr. Vaughn is exceedingly smart, kind, thoughtful, and attuned to her patients' wants and needs. I could not endorse her more strongly.
What's one piece of advice would you give a prospective patient of Sara Vaughn at Stanford University?
If you have any doubt, just meet with Dr. Vaughn to see what you think. I'm confident her smarts and kindness will persuade you that she is a fantastic and caring doctor.
During treatment, were you treated like a number or a human with Sara Vaughn at Stanford University?
Dr. Vaughn was the first of far too many fertility doctors I had seen who immediately understood the stress and desperation I felt, discussed my options in a candid but supportive way, and from the beginning sought to understand exactly what I had gone through and how she could help me to accomplish my goals--without needing to unnecessarily repeat tests or put my body through additional stress. Not only is she extraordinarily smart, but she's also kind, thoughtful, and caring, all of which comes across from the first time you meet her.
Describe the protocols Sara Vaughn used in your cycles at Stanford University and their degree of success.
I used a low dose of clomid and ovidrel. So far as I understand it and can recall, the rationale was that I ovulate irregularly, which makes it very hard to use timed-intercourse effectively through natural means. We started with a low dose of clomid to see if that would be sufficient to grow a follicle and stimulate ovulation - and it was. I then used the ovidrel to trigger ovulation and had timed intercourse. It all worked perfectly.
Describe your experience with the nursing staff.
Dr. Vaughn managed most of my care directly, so I did not actually engage with the nursing staff very much.
Describe your experience with Stanford University.
The Stanford clinic was generally very good - the staff were always on time for appointments, the clinic had blood work that could be done easily on site, and the facilities were clean and nice. There were one or two times where billing was handled inaccurately and that led to some insurance headaches. But the clinic worked with me to get the errors fixed.
Describe the costs associated with your care under Sara Vaughn at Stanford University.
I did not have to pay for any of the diagnostic tests or appointments. But due to my insurance, I did have to pay for treatment.
10
Doctor
Sara Vaughn
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

1
3
Age
37
Treated
2019
Success with this Doc
?
Treatment
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Tubal Blockage, Other
1
3
Dr.. Alvero told me I could not conceive due to various reasons. I’m addition he said I shouldn’t waste my money in attempting an IUI and I should forget about using my own eggs and use donor eggs and even then with IVF my percentage to conceive is very low. I sat there in shock not wanting to cry as all three doctors stared at me coldly. It was as if they were saying “ok, now you know you can’t conceive on your own. Chose a method and get back to us.”
I felt like I had to call in [to Stanford University] all the time. I was always unsure of what I was doing. Nothing was explained well. One nurse was very kind and helped me set my appointment at another facility for my scan. This clinic has little room to actually preform exams the day they are needed...I was never informed my scan results had arrived. I called in the day of my appointment to make sure they had. I was told they arrived but they could not be found. The nurse had to call the clinic where I got my test completed to obtain another result. I called a second time to ensure the doctor received the results. I was told they were unsure. I arrived and asked in person and was told the doctor had just received my results when I arrived. I was given erroneous information regarding my coverage. I had to request the financial advisor call my insurance once again to confirm her version. She was incorrect.
Age
37
Treated
2019
Success with this Doc
?
Race
Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Tubal Blockage, Other
1
3
How was your experience with Ruben Alvero at Stanford University?
Initially I thought he was very informative and easy to talk to. However; upon explaining my test results he was very cold and matter of fact. I didn’t feel that he saw me as a person just another patient. I was given a very low percentage in regards to getting pregnant and I asked for an explanation especially since my test results had been received by the doctor minutes before my appointment. I was essentially told not to have high hopes in getting pregnant with very little explanation.
What's one piece of advice would you give a prospective patient of Ruben Alvero at Stanford University?
Go in informed. Be prepared to potentially be treated as a number and not a person. That’s terrible to say but true.
During treatment, were you treated like a number or a human with Ruben Alvero at Stanford University?
I went in on my own and I explained I wished to conceive but have never tried to do so. I was given somewhat high hopes in my first visit. I was sent for some tests. After completing said test I had to call back and schedule another appointment. During that appointment Dr. Alvero and Teo unknown doctors who were never introduced to me and I was never asked if I was okay with being present followed him into my room. I again was all alone. All three were straight-faced when Dr.. Alvero told me I could not conceive due to various reasons. I’m addition he said I shouldn’t waste my money in attempting an IUI and I should forget about using my own eggs and use donor eggs and even then with IVF my percentage to conceive is very low. I sat there in shock not wanting to cry as all three doctors stared at me coldly. It was as if they were saying “ok, now you know you can’t conceive on your own. Chose a method and get back to us.”
Describe the protocols Ruben Alvero used in your cycles at Stanford University and their degree of success.
I went in having already had a few test completed by my obgyn. The results were not great. I was asked to complete them again. The tests included hormone levels, thyroid test etc. I was asked to conduct a scan as well during my first cycle due to symptoms I had exhibited. My tests results showed I had poor egg quality, a diminished ovarian reserve and Salpingitis isthmica nodosa.
Describe your experience with the nursing staff.
I felt like I had to call in all the time. I was always unsure of what I was doing. Nothing was explained well. One nurse was very kind and helped me set my appointment at another facility for my scan. This clinic has little room to actually preform exams the day they are needed.
Describe your experience with Stanford University.
Strengths are the phlebotomist was very kind. One nurse was also kind and listened to me when I became emotional. Weaknesses, the financial coordinator was terrible. She misinformed me about my insurance coverage; she told me I had 100% coverage when I only have partial coverage. Good thing I called before hand. I was also given a treatment plan without having completed my exams and scan. The doctor I saw was not the most kind or informative. The front desk was also kind and cordial. The building was clean and there was plenty of parking.
Describe the costs associated with your care under Ruben Alvero at Stanford University.
I had to pay $500+ for a scan. Overall I believe I paid $500 for visits. There were few because I went to another doctor.
Describe Ruben Alvero's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Stanford University.
N/A
What specific things went wrong at Stanford University?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Scheduled the wrong procedure
1
Doctor
Ruben Alvero
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
3
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

4
6
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
?
Treatment
2 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Endometriosis, Male Factor, Unexplained
4
6
Dr. Lathi has been reliable and has given us the facts. ... I do think the minimized our issues and did not adjust treatment to fit our unique issues. I like that she is down to earth, pragmatic and logical. I do think she was unprepared on several occasions not remembering our particular situation, not adjusting protocol. ... Unfortunately, she also led us to believe we did not have any major issues nor was there urgency for us to proceed with aggressive treatment.
I've left the clinic [Stanford U.] in tears several times because I was so unprepared for the results of my appointment and procedures. ... Most of the nurses are very competent and compassionate, especially those in procedure room. ... I was also not informed they required me to do a hysteroscopy ... No one reached out to explain what went wrong during retrieval. I had to ask repeatedly to speak with the doctor to get some answers.
Age
35 - 36
Treated
2018 - 2019
Success with this Doc
?
Race
European, Ashkenazi Jewish
Income
$200K - $499K
Occupation
Engineer
Order & Number of Docs Seen
1st of 3 Docs
Treatment
2 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Endometriosis, Male Factor, Unexplained
4
6
How was your experience with Ruth Lathi at Stanford University?
Dr. Lathi has been reliable and has given us the facts. Unfortunately, she also led us to believe we did not have any major issues nor was there urgency for us to proceed with aggressive treatment. Ultimately she left it up to us. I do think the minimized our issues and did not adjust treatment to fit our unique issues. I like that she is down to earth, pragmatic and logical. I do think she was unprepared on several occasions not remembering our particular situation, not adjusting protocol. I think she let things slip and now we are paying for it. She also did not show concern or empathy. I do think she is experienced and knowledgeable, but perhaps a bit jaded.
What's one piece of advice would you give a prospective patient of Ruth Lathi at Stanford University?
Ask questions and insist on answers, don't leave until you get them. Get your doctor to do all major procedures. If you suspect something is going wrong, point it out and insist. Be your own vocal advocate.
During treatment, were you treated like a number or a human with Ruth Lathi at Stanford University?
We only had consultations twice: initial and second time upon our request as we were trying to make a decision to move onto IVF. Dr. Lathi walked into that meeting without much prep, even had to look up our diagnosis. We didn't get many answers to our question either. Over the course of my treatment I have seen 5-6 doctors and over dozen nurses. No one seems to know us, we have to keep repeating the same things, which should be in our chart or passed along somehow. I am never given any details about results or updates on my progress. I had to beg to get a printout with my ultrasound follicle numbers during stims. I ovulate early which had been obvious from out IUIs but no one did any post-cycle analysis and so during our IVF cycle the same thing happened and we had a poor retrieval result. No one reached out to explain what went wrong during retrieval. I had to ask repeatedly to speak with the doctor to get some answers. I do have to say most of the nurses are wonderful and very caring and attentive. The doctors - not so much.
Describe the protocols Ruth Lathi used in your cycles at Stanford University and their degree of success.
IUI: 5mg Letrozole, estrace and endometrial in luteal phase due to poor lining - both cycles negative IVF: Antagonist protocols (Using Ganirelix and GnRH antagonist drugs: 300 IU Follistim, 150 IU Menopur), dual trigger (Lupron + HCG). We retrieved half as many eggs as we had follicles on the ultrasound (the rest of follicles were empty), we achieved 50% fertilization with ICSI, no other results yet
Describe your experience with the nursing staff.
Most of the nurses are very competent and compassionate, especially those in procedure room. They did a great job explaining things, providing printout, scheduling, managing next steps.
Describe your experience with Stanford University.
Very experienced, lots of cycles (both good and bad), but lack attention to detail and individualized approach. The only opportunity you get to speak to a doctor is during a procedure or specially arranged consultation. They pass you back and forth to whoever is available in the practice. Also, this is not the practice if you want to combine your treatment with any integrative medicine, such as acupuncture or supplements - they don't believe in that here (also good and bad thing). This is a teaching hospital so you will get residents and medical students at your appointments and procedures unless you refuse that (we didn't mind).
Describe the costs associated with your care under Ruth Lathi at Stanford University.
We are completely out of pockets so IUIs were between $1000-$2500 and our IVF so far (up to retrieval only) has been about $25,000
Describe Ruth Lathi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Stanford University.
Dr. Lathi recommends single embryo FET after PDG/PGD. We like that approach.
What specific things went wrong at Stanford University?
  • Lost paperwork
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
4
Doctor
Ruth Lathi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
29 - 32
Treated
2016 - 2019
Success with this Doc
Yes
Treatment
10 IUI, IVF
Diagnosis
Anovulation, PCOS
10
10
I felt like a human because she [Dr. Aghajanova] treated like one. She was very kind and compassionate ... We literally laughed, prayed and cried together. I think I have an amazing relationship with her. She is very compassionate and I can’t imagine to get through this difficult journey without her. ... They [Sanford] believe in single embryo transfer to avoid risk of multiples and further complications ...
Strength : Staff and qualified doctors Very organized team Nice and clean office Very adjusting Results are available on the portal ASAP Nurses are very prompt Very reachable through patient portal and phone Weakness There is waiting sometime but I guess that’s fine atleast for me Sometimes they mess up the bills and it’s very frustrating. I did notice twice that no approval was sent at the insurance and they billed me the whole amount ...
Age
29 - 32
Treated
2016 - 2019
Success with this Doc
Yes
Race
South Asian
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
10 IUI, IVF
Diagnosis
Anovulation, PCOS
10
10
How was your experience with Lusine Aghajanova at Stanford University?
My experience was great. We literally laughed, prayed and cried together. I think I have an amazing relationship with her. She is very compassionate and I can’t imagine to get through this difficult journey without her.
What's one piece of advice would you give a prospective patient of Lusine Aghajanova at Stanford University?
Have lots of patience. Infertility treatments does require lots of patience
During treatment, were you treated like a number or a human with Lusine Aghajanova at Stanford University?
I felt like a human because she treated like one. She was very kind and compassionate
Describe the protocols Lusine Aghajanova used in your cycles at Stanford University and their degree of success.
Start clomid from cycle day 3 for 5 days. This was followed my Follistim injection of 75 IU for 5 or sometimes 4 days. Around 13 or 14th day I got my bhcg injection and thn IUI 36 hours later. I also took progesterone intra vaginally two days after iui and I would continue that until my blood test. They asked my to stop of bhcg comes out negative
Describe your experience with your nurse at Stanford University. (Assigned nurse: Tracy)
All of them were great. I literally have no complains. Sometimes there was a lot of waiting but that was completely bearable. This did not annoy me at all.
Describe your experience with Stanford University.
Strength : Staff and qualified doctors Very organized team Nice and clean office Very adjusting Results are available on the portal ASAP Nurses are very prompt Very reachable through patient portal and phone Weakness There is waiting sometime but I guess that’s fine atleast for me Sometimes they mess up the bills and it’s very frustrating. I did notice twice that no approval was sent at the insurance and they billed me the whole amount which is very sad because infertility treatments are very stressful and to deal with insurance adds up to the stress.
Describe the costs associated with your care under Lusine Aghajanova at Stanford University.
It’s very expensive :( This is the worst part of infertility treatment. They rip off our pocket. Finances and bills is a very big reason that I felt literally helpless at times.
Describe Lusine Aghajanova's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Stanford University.
They believe in single embryo transfer to avoid risk of multiples and further complications
10
Doctor
Lusine Aghajanova
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

1
2
Age
42 - 43
Treated
2018 - 2019
Success with this Doc
No
Treatment
2 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
1
2
She [Dr. Aghajanova] did not seem to know information from my chart each time I went in for an appointment. ... She told me she would have preferred to see me when I was 35 or so. Which made me cry, because what am I supposed to do, turn back time? She did not seem empathetic at all that we were acknowledging my advanced maternal age, and were asking for her support. ... Although you are assigned a primary attending physician, you will be seen by anyone.
Scheduling appointments was around their [Standford University] schedule, and they often did not have times that worked well for me. Although you are assigned a primary attending physician, you will be seen by anyone. ... My communications with the care team were mainly via the online messaging system, and I found it extremely frustrating to actually get answers to my questions on scheduling cycles, what my protocol would be, getting my prescriptions called in, and when I needed to start medications.
Age
42 - 43
Treated
2018 - 2019
Success with this Doc
No
Race
European, East Asian
Income
$200K - $499K
Occupation
Engineer
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
1
2
How was your experience with Lusine Aghajanova at Stanford University?
I went in for a consultation regarding fertility treatment because we wanted to try to freeze embryos, before I got too much older (I'm early 40s). She told me she would have preferred to see me when I was 35 or so. Which made me cry, because what am I supposed to do, turn back time? She did not seem empathetic at all that we were acknowledging my advanced maternal age, and were asking for her support. What made it worse is that I had tried to schedule a consultation with the clinic years earlier, and they did not return my calls. We did conventional IVF for our first cycle, since there was no male factor. For our second cycle, we signed consents to do the same, since we were not given any information about why some of our eggs did not fertilize normally. However, part way through the cycle, we were told our treatment plan was supposed to be ICSI because some eggs fertilized with multiple sperm last time. We had to resign consents because we were not given information at the beginning of the cycle.
What's one piece of advice would you give a prospective patient of Lusine Aghajanova at Stanford University?
Ask for the results of your treatment, and what they mean. Ask what your treatment plan is, and why. Do not expect her to provide this information without direct questioning.
During treatment, were you treated like a number or a human with Lusine Aghajanova at Stanford University?
She did not seem to know information from my chart each time I went in for an appointment.
Describe the protocols Lusine Aghajanova used in your cycles at Stanford University and their degree of success.
Cycle 1 Priming + Antagonist protocol: Estradiol priming (9 days), Gonal F 300 + Menopur 150 stimulation (12 days) and Ganirelix (last 5 days), HCG + Gonal F 400 trigger. Presumably chosen to be gentler, and due to advanced maternal age. Baseline follicle count was supposedly 14, but did not all develop at the same rate. 5 eggs retrieved, conventional IVF, 3 fertilized normally + 2 fertilized with multiple sperm, 3 blastocysts at day 7 with grades 4AA 6BB 6CB. Cycle 2 Priming + Flare Protocol: Estradiol priming (10 days), Microdose Lupron 10 (16 days) and Gonal F 300 + Menopur 150 (13.5 days), HCG + Gonal F 400 trigger. Presumably chosen for above, and to try to get more eggs mature. 7 eggs retrieved, ICSI all 7 mature, 6 fertilized, 3 blastocysts at day 6 with grades 4BC 4CC 6CC. Cycle 3 Antagonist Protocol: not yet started, but presumably birth control pills, Gonal F 225 + Menopur 150 + Ganirelix, HCG + Lupron trigger. Presumably chosen to get follicles to develop at the same time.
Describe your experience with your nurse at Stanford University.
Although the doctor has a specific nurse and care coordinator as part of my care team, I did not actually find I interacted with those people primarily. And didn't even interact with my doctor primarily. My communications with the care team were mainly via the online messaging system, and I found it extremely frustrating to actually get answers to my questions on scheduling cycles, what my protocol would be, getting my prescriptions called in, and when I needed to start medications. And the questions I had regarding my treatment that were meant for the doctor apparently did not get conveyed, or at least didn't get answered.
Describe your experience with Stanford University.
Scheduling appointments was around their schedule, and they often did not have times that worked well for me. Although you are assigned a primary attending physician, you will be seen by anyone. Which sounds good, so you don't have to schedule around one person. But seems like it really means your treatment plan is not understood by the people you are seeing. Or maybe it is that my particular doctor didn't do a good job of documenting my treatment plan in my chart, so other doctors couldn't answer the questions I had.
What specific things went wrong at Stanford University?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
1
Doctor
Lusine Aghajanova
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
8
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Unexplained
8
8
Dr. Lathi's bedside manner is good...in the end, I got what I wanted - a healthy baby. So I'm very happy with my outcome, although I wish the process of getting to it had been smoother...I had very few interactions with Dr. Lathi. She struck me as very knowledgeable and compassionate. There was a communication mishap that led to me getting a treatment protocol that was slightly different than what I had requested. It was very upsetting to end up with a lower yield than my last cycle, but after PGS testing, I ended up with the same number of genetically normal embryos as I did in my last cycle.
under Stanford's group practice model, you will see a dizzying array of doctors and nurses throughout your cycle. Although I saw Dr. Lathi for my consult, a fellow performed the retrieval and Dr. Nakajima performed the implantation. And I think I saw every single doctor in the practice for the ultrasounds. My care felt fragmented, to say the least. And bedside manner varied among the doctors. One of the fellows checked her phone during my visit -- first time that's ever happened to me with a doctor. And another fellow didn't even come see me after she did my egg retrieval. Instead, she sent a nurse to inform me of my results, which were far worse than those from my previous cycle, leaving me in tears. I'm sure this fellow didn't know what my expectations were because I had only discussed this with Dr. Lathi. I trust that both of them had very positive intent, but with all these hand-offs, it's hard to not feel like a number.
Age
35 - 36
Treated
2017 - 2018
Success with this Doc
Yes
Race
East Asian
Income
$500K
Occupation
Writer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Unexplained
8
8
How was your experience with Ruth Lathi at Stanford University?
I had very few interactions with Dr. Lathi. She struck me as very knowledgeable and compassionate. There was a communication mishap that led to me getting a treatment protocol that was slightly different than what I had requested. It was very upsetting to end up with a lower yield than my last cycle, but after PGS testing, I ended up with the same number of genetically normal embryos as I did in my last cycle. And in the end, I got what I wanted - a healthy baby. So I'm very happy with my outcome, although I wish the process of getting to it had been smoother.
During treatment, were you treated like a number or a human with Ruth Lathi at Stanford University?
Dr. Lathi's bedside manner is good, but under Stanford's group practice model, you will see a dizzying array of doctors and nurses throughout your cycle. Although I saw Dr. Lathi for my consult, a fellow performed the retrieval and Dr. Nakajima performed the implantation. And I think I saw every single doctor in the practice for the ultrasounds. My care felt fragmented, to say the least. And bedside manner varied among the doctors. One of the fellows checked her phone during my visit -- first time that's ever happened to me with a doctor. And another fellow didn't even come see me after she did my egg retrieval. Instead, she sent a nurse to inform me of my results, which were far worse than those from my previous cycle, leaving me in tears. I'm sure this fellow didn't know what my expectations were because I had only discussed this with Dr. Lathi. I trust that both of them had very positive intent, but with all these hand-offs, it's hard to not feel like a number.
Describe your experience with the nursing staff.
Over a year after my cycle, I can't really remember much about the nursing staff, which makes me think that there was probably nothing either incredibly amazing or horrible that they did.
Describe your experience with Stanford University.
I'm not a huge fan of the group practice model from a customer service standpoint. We based our decision of where to go on a) Stanford's good outcomes data and b) Stanford's size and length of the clinic's experience, and c) our assumption that the institution has strong laboratory infrastructure, so there was a decent chance the IVF lab was good or at least wouldn't make horrible mistakes. Having had a successful implantation and live birth on our first try with Stanford, and hearing how they were not one of the clinics that accidentally destroyed embryos, we still stand by our decision, even though our experience had some bumps along the way.
Describe the costs associated with your care under Ruth Lathi at Stanford University.
I can't remember, but they were minimal because we had good insurance coverage
What specific things went wrong at Stanford University?
  • Failed to inform you of changes in protocol
8
Doctor
Ruth Lathi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

2
0
Age
30
Treated
2018
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Male Factor, Other
2
0
we didn’t get much quality time with her [Dr. Lathi]. It was a quick 2 min Q&A session after the baseline ultrasound. Next time we saw her was at our IUI appointment...We saw Dr. Lathi just a few times and every time she seemed very tired and overworked. She barely would touch on what was happening and I would ask her multiple questions to understand our treatment and her plan. I never felt that was aware of our medical history or our unique needs as patients. I didn’t feel that she was invested in us as patients.
This clinic [Stanford University] is a typical teaching clinic - disorganized factory line. If you’re looking for personalized treatment plan and an individualized approach - go elsewhere. You’ll be passed from doctor to doctor within your cycle per the schedule of the clinic...We were seen by multiple doctors who were never aware of our infertility situation and we had to correct them every time we were seen (same with the nurses). The clinic is run like a mad house, no one knows what’s going on. As a patient you have to keep track of everything what’s going on with your treatment and constantly keep calling the clinic to make sure you get what need.
Age
30
Treated
2018
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Male Factor, Other
2
0
How was your experience with Ruth Lathi at Stanford University?
We saw Dr. Lathi just a few times and every time she seemed very tired and overworked. She barely would touch on what was happening and I would ask her multiple questions to understand our treatment and her plan. I never felt that was aware of our medical history or our unique needs as patients. I didn’t feel that she was invested in us as patients.
What's one piece of advice would you give a prospective patient of Ruth Lathi at Stanford University?
Look for someone else or if you decide to stick with her - make the best use of the time with her fellows.
During treatment, were you treated like a number or a human with Ruth Lathi at Stanford University?
We were seen by multiple doctors who were never aware of our infertility situation and we had to correct them every time we were seen (same with the nurses). The clinic is run like a mad house, no one knows what’s going on. As a patient you have to keep track of everything what’s going on with your treatment and constantly keep calling the clinic to make sure you get what need.
Describe the protocols Ruth Lathi used in your cycles at Stanford University and their degree of success.
There was a standard scheme of using Letrozole per our request. She didn’t hesitate to approve Letrozole and wasn’t pushing for Clomid. I can’t elaborate more, unfortunately, because we didn’t get much quality time with her. It was a quick 2 min Q&A session after the baseline ultrasound. Next time we saw her was at our IUI appointment.
Describe your experience with your nurse at Stanford University. (Assigned nurse: I don’t want to provide the name. She was nice but super overworked.)
The nurses are nice when you interact with them one on one, otherwise it’s difficult to get a hold of them. The person I liked the most was their ultrasound tech - Katie. She is amazing!
Describe your experience with Stanford University.
This clinic is a typical teaching clinic - disorganized factory line. If you’re looking for personalized treatment plan and an individualized approach - go elsewhere. You’ll be passed from doctor to doctor within your cycle per the schedule of the clinic.
Describe the costs associated with your care under Ruth Lathi at Stanford University.
We paid around $350/cycle due to our insurance coverage.
Describe Ruth Lathi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Stanford University.
NA
What specific things went wrong at Stanford University?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
2
Doctor
Ruth Lathi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
37
Treated
2018
Success with this Doc
?
Treatment
9 IUI, 1 IVF
Diagnosis
Poor Egg Quality
10
10
Dr. Milki is highly responsive. He understands that this is a sensitive process that has the potential of unleashing an array of powerful emotions. He has always taken the time to answer all of our questions and he does what he can to alleviate any frustration or anxiety caused by the process.... Dr. Milki is highly numeric. Throughout the whole process, he'll walk you through the odds given your particular case, and he'll back up those odds by showing you how he got to his numbers. This was tremendously helpful to us as we were dealing with many misconceptions.
The facilities [Standford U] are brand new. They are clean and, from what I understand, have state of the art equipment. The lobby is somewhat small and can get crowded at times. If you arrive at those times, you may have to wait in line to check in. Save for those minor issues, there really is nothing to complain about. I most cases you do not have to wait long.... Our appointments were always punctual. The nurses would answer many of our questions and, when the couldn't, they would often get Dr. Milki to call us quickly.
Age
37
Treated
2018
Success with this Doc
?
Race
Latino
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
9 IUI, 1 IVF
Diagnosis
Poor Egg Quality
10
10
How was your experience with Amin Milki at Stanford University?
Dr. Milki is highly numeric. Throughout the whole process, he'll walk you through the odds given your particular case, and he'll back up those odds by showing you how he got to his numbers. This was tremendously helpful to us as we were dealing with many misconceptions. Most visits were roughly 30 minutes in length, with the initial visit considerably longer. Milki also would respond to us by phone either within the day or on the next day. Frankly, I can't recommend him highly enough. He gives classes to all patients (3 hours) that walks them through all of the potential risks.
What's one piece of advice would you give a prospective patient of Amin Milki at Stanford University?
Don't be scared to ask questions. He's very considerate and has a lot of information and advice he can offer even for the most difficult cases.
During treatment, were you treated like a number or a human with Amin Milki at Stanford University?
Dr. Milki is highly responsive. He understands that this is a sensitive process that has the potential of unleashing an array of powerful emotions. He has always taken the time to answer all of our questions and he does what he can to alleviate any frustration or anxiety caused by the process.
Describe the protocols Amin Milki used in your cycles at Stanford University and their degree of success.
We first began by doing an evaluation of the sperm and female anatomy to look for any obvious issues. Those results led us to doing IUIs without any additional support. Regrettably, that did not work. We then did IUIs with stimulation. This also did not work. In total we did 9 IUIs. The lack of results was frustrating but he walked us through all of the potential reasons for this. Whe then proceeded to IVF (birth control for one month; stimulation; no ICSI). IVF determined that there is likely a genetic cause of our problems. Since we are still undergoing this process, we do not have a final result--but Dr. Milki has proposed a different IVF procedure (different medications for stimulation; ICSI)
Describe your experience with the nursing staff.
They never made you wait. Our appointments were always punctual. The nurses would answer many of our questions and, when the couldn't, they would often get Dr. Milki to call us quickly.
Describe your experience with Stanford University.
The facilities are brand new. They are clean and, from what I understand, have state of the art equipment. The lobby is somewhat small and can get crowded at times. If you arrive at those times, you may have to wait in line to check in. Save for those minor issues, there really is nothing to complain about. I most cases you do not have to wait long.
Describe the costs associated with your care under Amin Milki at Stanford University.
IUI were roughly 900 dollars IVF was 20k
Describe Amin Milki's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Stanford University.
Dr. Milki favors single embryo transfer. Doing more detailed work on the embryo through the biopsy allows you to be more selective. multiple embryo transfers has a higher odds for twins which puts the mother at increased risk.
10
Doctor
Amin Milki
Communication
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

1
2
Age
40 - 41
Treated
2017 - 2018
Success with this Doc
No
Treatment
1 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
1
2
When you can actually get an appointment with her [Dr. Lathi] she is personable, however, she is very hard to schedule with. She listens but is very set in her own ways and does not let you try other options nor is she open to different treatment plans. She is direct and NOT warm and fuzzy. She left me hanging for LONG weekends after both egg retrievals which each had 9 mature eggs retrieved had poor fertilization. I feel like a good doctor should reach out at such an emotional and painful time.
Just overall a chaotic clinic [Stanford]. Wrong prescriptions were sent. I had to stay on top of everything and didn't trust them.... Strengths - smart doctors, they will take almost any patient regardless of age or diagnoses. Weaknesses - VERY busy - the waiting room is always full, only offered Day 5 transfers with genetic testing for me, no Day 2 or 3. I felt more like a number... They are just plain too busy. They ordered the wrong meds at times - ovidrel instead of ganirelix.
Age
40 - 41
Treated
2017 - 2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
1
2
How was your experience with Ruth Lathi at Stanford University?
Dr. Lathi is very smart and direct, however, she was so confident and then things went completely south so I lost faith in her very early on after our first egg retrieval. She tried to use ICSI for our 2nd round and was confident that was the issue, which it ended up not being. She was completely wrong about everything my body was doing so we had to switch clinics.
What's one piece of advice would you give a prospective patient of Ruth Lathi at Stanford University?
Careful to trust her, she has a one track mind and doesn't deviate from her set plan. Maybe if you're an easy, straight forward case IVF will work for you under her care, it sure didn't for me and that was a surprise even to her, which doesn't build my confidence in her. IUI was a success so I would go to her for that.
During treatment, were you treated like a number or a human with Ruth Lathi at Stanford University?
When you can actually get an appointment with her she is personable, however, she is very hard to schedule with. She listens but is very set in her own ways and does not let you try other options nor is she open to different treatment plans. She is direct and NOT warm and fuzzy. She left me hanging for LONG weekends after both egg retrievals which each had 9 mature eggs retrieved had poor fertilization. I feel like a good doctor should reach out at such an emotional and painful time. One was Thanksgiving weekend, the other Easter and no response from her.
Describe the protocols Ruth Lathi used in your cycles at Stanford University and their degree of success.
Both cycles used Menopur (150) and Follistim (300) for 10 days. She said I was a straightforward case with this protocol. It generated 9 mature eggs both cycles but the fertilization wasn't very good. ONLY ONE the first cycle - we did an investigation to see what went wrong but no one would speak up. Something was off. The 2nd cycle 8 mature eggs, 3 fertilized and made it to Day 3 (I wish I would've transferred them at that point) but not to Day 5.
Describe your experience with the nursing staff.
They are just plain too busy. They ordered the wrong meds at times - ovidrel instead of ganirelix. Hold times on the phone have improved but they are always very rushed.
Describe your experience with Stanford University.
Strengths - smart doctors, they will take almost any patient regardless of age or diagnoses. Weaknesses - VERY busy - the waiting room is always full, only offered Day 5 transfers with genetic testing for me, no Day 2 or 3. I felt more like a number and when it didn't work they were like..."Oh well"....I wished they had acted more like "What's next" since I still didn't have a baby.
Describe the costs associated with your care under Ruth Lathi at Stanford University.
My insurance did pay for some of my care and that is why I went to Stanford. Meds were over $5000 both rounds.
Describe Ruth Lathi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Stanford University.
After my failed cycles she determined it was my egg quality but my results were much different when we switched clinics. She was only going to transfer one embryo. Stanford is very against multiples.
What specific things went wrong at Stanford University?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
  • Lost or damaged samples
1
Doctor
Ruth Lathi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
10
Age
40 - 44
Treated
2014 - 2018
Success with this Doc
Yes
Treatment
10 IUI
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve
8
10
Dr. Lathi knows her stuff. If you are someone who needs a lot of emotional coddling, she may not be the doctor for you. If you are looking for someone who can explain the ins and out, where’s and whyfores of the process, a doctor who will be honest with you both clinically and emotionally, then she is a great choice.... Dr. Lathi is now helping me to decide whether I will do IVF, or continue with Follistim and IUI.
Last year I had the lab accidentally send a full vial of donor sperm back to the sperm bank, and discovered this two days before IUI. The clinic remedied the problem immediately by calling the sperm bank and paying to have them overnight the vial.... I’ve been really happy with Stanford overall. I will say that if you are looking to have all of your care performed by the same physician, this may not be the clinic for you...
Age
40 - 44
Treated
2014 - 2018
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
Treatment
10 IUI
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve
8
10
How was your experience with Ruth Lathi at Stanford University?
As I mentioned earlier, Dr. Lathi is not warn and fuzzy, but with that said, she is very compassionate. She talks through her line of thinking in a very palatable/understandable way, she addresses all of my concerns in a thoughtful manner, and she really blew me away when I learned I was about to miscarry for the third time. There was no sense of being hurried along. She sat with me, listened to all of my sadness and fear, and really helped me through the moment, and the “what next.”
What's one piece of advice would you give a prospective patient of Ruth Lathi at Stanford University?
Dr. Lathi knows her stuff. If you are someone who needs a lot of emotional coddling, she may not be the doctor for you. If you are looking for someone who can explain the ins and out, where’s and whyfores of the process, a doctor who will be honest with you both clinically and emotionally, then she is a great choice. I think she’s also a great choice for medical professionals undergoing the fertility journey.
During treatment, were you treated like a number or a human with Ruth Lathi at Stanford University?
Dr. Lathi is definitely not the most warm and fuzzy doctor that I have seen at Stanford, and I’ve seen a lot of doctors there. I am in the medical field, and what I appreciate most is her candor, her willingness to talk through her thought process, citing current research, and then pausing to recognize that there is more to the fertility journey than numbers and logic. I recently experienced my third miscarriage, first discovered as an empty sac on ultrasound with her. She was so gentle, kind and compassionate. She really took the time to help me through the moment, to encourage me to be gentle with myself, and to be realistic, but never give up hope. I so appreciated her way of being with me. For a doctor that I never really associated with “warm and fuzzy,” she was really really wonderful when I needed her to be.
Describe the protocols Ruth Lathi used in your cycles at Stanford University and their degree of success.
I never thought I would do IVF. I’m a “choice mom” (meaning I’m single and used donor sperm to conceive my son), and had very little difficulty the first time around. I conceived him on my 3rd IUI when I was 39 years old. The second time around, I’ve had three miscarriages and three doctors, and now, at 43, I’m considering IVF. We went from natural (0 BFPs), to Letrazole (2 BFPs, 2 miscarriages), to follistim (1 BFP, 1 miscarriage) all with IUI. Dr. Lathi is now helping me to decide whether I will do IVF, or continue with Follistim and IUI.
Describe your experience with the nursing staff.
Each doctor at Stanford is assigned a team of med techs who do the rooming and set up for ultrasound. Their nurses do much of the phone work, at least, when you are undergoing IUI. I suspect you see the nurses in person when you’re undergoing IVF a little more frequently. They are always polite, courteous, and empathetic.
Describe your experience with Stanford University.
I’ve been really happy with Stanford overall. I will say that if you are looking to have all of your care performed by the same physician, this may not be the clinic for you. There are a team of doctors here, and they all work together, so while you see your primary doctor as often as possible, it isn’t always your doctor performing insemination or ultrasound if they are not on duty when you require your specific treatment or intervention
Describe the costs associated with your care under Ruth Lathi at Stanford University.
My insurance doesn’t cover anything. About $345 per ultrasound. $600 per IUI. IVF with PGD testing is about 25K
What specific things went wrong at Stanford University?
  • Lost or damaged samples
8
Doctor
Ruth Lathi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
10
Age
29
Treated
2018
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
8
10
she [Dr. Lathi] most always was on time. We went through two IUI’s and moved forward with ICSI next. When it was time for the FET my lining was not responding to the supplemental protocol so we cancelled. Dr. Lathi changed my protocol which worked wonders because I’m pregnant now. Definitely recommend!...She treated me more like a human than other doctors. Answered all my questions. Was upfront about any news. Always ended our appts by asking if I had questions.
I spoke to several nurses throughout my care [at Stanford University] but Nadia responded to most questions. She got me in for an emergency visit at one point and answered a lot of my questions. The weekend nurses filled in occasionally answered basic questions but Nadia was able to be more helpful to independent cases. Veronica the medical assistant was my life saver through this process. She laughed with me and cried with me. It makes such a difference when the staff is personable in a place like this. I would go back to this clinic just to visit Veronica. She is amazing!
Age
29
Treated
2018
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Graphic Designer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
8
10
How was your experience with Ruth Lathi at Stanford University?
Dr Lathi met all our expectations and I will definitely see her again for future pregnancies. Her and the team were professional and she most always was on time. We went through two IUI’s and moved forward with ICSI next. When it was time for the FET my lining was not responding to the supplemental protocol so we cancelled. Dr. Lathi changed my protocol which worked wonders because I’m pregnant now. Definitely recommend!
What's one piece of advice would you give a prospective patient of Ruth Lathi at Stanford University?
Come prepared with questions. She’s always willing to answer.
During treatment, were you treated like a number or a human with Ruth Lathi at Stanford University?
She treated me more like a human than other doctors. Answered all my questions. Was upfront about any news. Always ended our appts by asking if I had questions.
Describe the protocols Ruth Lathi used in your cycles at Stanford University and their degree of success.
IUI 1&2 - Letrozole 2.5 with hcg trigger IVF cycle- low stim for pcos witb follistim, Menopur, ganirelix. Trigger was a Lipton trigger to prevent hyperstimulation. FET #1 attempt- estradiol to quiet ovaries and thicken lining. Didn’t respond to the estradiol so canceled. FET success- Letrozole cd3-7 - 5mg, cd8-14 Menopur, ovidrel trigger cd 15. Transfer cd 21. Lining ended up at 8.4.
Describe your experience with your nurse at Stanford University. (Assigned nurse: Nadia)
I spoke to several nurses throughout my care but Nadia responded to most questions. She got me in for an emergency visit at one point and answered a lot of my questions. The weekend nurses filled in occasionally answered basic questions but Nadia was able to be more helpful to independent cases. Veronica the medical assistant was my life saver through this process. She laughed with me and cried with me. It makes such a difference when the staff is personable in a place like this. I would go back to this clinic just to visit Veronica. She is amazing!
Describe your experience with Stanford University.
Strengths- incredibly smart doctors. Short wait times. Quick responses via MyChart. Weaknesses- only negative experience was with Dr Agajonova. She made me feel like I never was going to be able to conceive more than once. At which point I switched doctors. I would have liked to know more about the behind the doors process with our embryos. What the embryologist did, what’s protocol was use to freeze and thaw?
Describe the costs associated with your care under Ruth Lathi at Stanford University.
We had 25k with insurance and went over the max between two IUI’s and IVF
Describe Ruth Lathi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Stanford University.
Dr Lathi advised us to transfer one and gave the reasoning behind it. She told us our risks and let us make the final decision. After a lot of research, tons of time passing and listening to our gut we transferred two embryos.
8
Doctor
Ruth Lathi
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Ruth Lathi at Stanford University.

6
8
Age
37
Treated
2018
Success with this Doc
Yes
Treatment
2 IVF, Egg Freezing, 2 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve
6
8
Dr. Nakajima's strengths: very knowledgeable, supportive, responsive to questions, encouraging, honest, Dr. Nakajima's weaknesses: always in a hurry and gets straight to the point (which is both good and bad) but it can feel like you are being pushed at times.... We did 2 egg retrieval rounds and fertilized with my partner's sperm immediately after the retrievals. In the first round I was given Follistim, Menopur and Lupron Microdose. With that round I produced 8 eggs, and we ended up with 2 euploid chromasomally normal embryos. In the second round we did the same protocol, but added on HGH (because studies showed this could help improve egg quality). From that round we ended up with 13 eggs and 4 euploid chromasomally normal embryos. We are currently debating whether or not to do a third round.
Clinic [Stanford] strengths: the staff are very nice and work really hard to meet your needs. Being at a prestigious research facility is also comforting. You know the physicians are high quality because of the Stanford reputation Clinic weaknesses: it's a huge patient population and it can be hard to get a hold of someone if you have an emergency or a question
Age
37
Treated
2018
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF, Egg Freezing, 2 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve
6
8
How was your experience with Steven Nakajima at Stanford University?
Dr. Nakajima's strengths: very knowledgeable, supportive, responsive to questions, encouraging, honest, Dr. Nakajima's weaknesses: always in a hurry and gets straight to the point (which is both good and bad) but it can feel like you are being pushed at times.
What's one piece of advice would you give a prospective patient of Steven Nakajima at Stanford University?
Come to your appointment with your questions prepared.
During treatment, were you treated like a number or a human with Steven Nakajima at Stanford University?
The Stanford experience has been overall positive. The negatives are related to the volume of patients they see: they give you a pager to take around the clinic so they know where you are. I've had to wait for a long time and appointments with the doctor have felt rushed. And when we had to fill out our consent forms, Dr. Nakajima really rushed us through that and told us what to agree to without much explanation. On the other hand, they have been responsive to my questions. The doctors have been attentive. The nursing staff is amazing and I have been treated with respect.
Describe the protocols Steven Nakajima used in your cycles at Stanford University and their degree of success.
I was diagnosed with low ovarian reserve based on a low OAR and AMH. I am 37years old. The clinic and Dr. Nakajima were able to see me within a reasonable timeframe and explained the need for IVF based on these results. We did 2 egg retrieval rounds and fertilized with my partner's sperm immediately after the retrievals. In the first round I was given Follistim, Menopur and Lupron Microdose. With that round I produced 8 eggs, and we ended up with 2 euploid chromasomally normal embryos. In the second round we did the same protocol, but added on HGH (because studies showed this could help improve egg quality). From that round we ended up with 13 eggs and 4 euploid chromasomally normal embryos. We are currently debating whether or not to do a third round.
Describe your experience with your nurse at Stanford University. (Assigned nurse: Dorothy)
They are very patient and compassionate. I sometimes trust their opinion more than the doctor's because they are down to earth and very friendly!
Describe your experience with Stanford University.
Clinic strengths: the staff are very nice and work really hard to meet your needs. Being at a prestigious research facility is also comforting. You know the physicians are high quality because of the Stanford reputation Clinic weaknesses: it's a huge patient population and it can be hard to get a hold of someone if you have an emergency or a question
Describe the costs associated with your care under Steven Nakajima at Stanford University.
I have incredible insurance through my work that covered the majority of my IVF costs (sooooo lucky!), so I don't have much info to add here
Describe Steven Nakajima's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Stanford University.
When we do a transfer we will only be transferring a single embryo
What specific things went wrong at Stanford University?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
6
Doctor
Steven Nakajima
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
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10
10
Age
33 - 35
Treated
2015 - 2017
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Other
10
10
Dr. Lathi was the only doctor who had me evaluated for endometritis, which I tested positive for... Dr. Lathi is an academic and obviously abreast of the latest research studies/papers. That's exactly what I wanted - I didn't need my RE to be my life coach or spend a lot of time talking about my feelings. What I needed was someone smart, thoughtful and could ultimately get me pregnant! That's not to say she wasn't empathetic. I felt like she really cared about me but was also action-oriented.
Sometimes they [staff at Stanford University] were great (super efficient, prompt at calling back after I notified them of a certain event in my cycle). Other times, you would wait at the receptionist's desk for 30+ minutes. I also had a couple times where I would call to notify the beginning of a cycle or of a positive OPK test. I knew that a visit to the clinic was needed within X number of days, and I wouldn't get a call back. It added a lot of stress, where I would call multiple times in the next few days and still get the answering service. Everything worked out in the end but I do think it added a lot of unnecessary stress to an already stressful time. Separately, the main phlebotomist at the clinic is AMAZING. Super calming, sweet and every blood draw was painless & smooth (I have tiny/difficult veins). Loved her.
Age
33 - 35
Treated
2015 - 2017
Success with this Doc
Yes
Race
East Asian
Income
$500K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Other
10
10
How was your experience with Ruth Lathi at Stanford University?
Dr. Lathi's style was perfectly suited for me. After multiple pregnancy losses, I had seen a slew of doctors and run various panels. Everything looked "ok". Dr. Lathi was the only doctor who had me evaluated for endometritis, which I tested positive for. Although we'll never know if that was the real underlying reason for my infertility, it was the only anomaly that was discovered and she was the only doctor to identify it. Dr. Lathi is an academic and obviously abreast of the latest research studies/papers. That's exactly what I wanted - I didn't need my RE to be my life coach or spend a lot of time talking about my feelings. What I needed was someone smart, thoughtful and could ultimately get me pregnant! That's not to say she wasn't empathetic. I felt like she really cared about me but was also action-oriented. She was extremely efficient. Always on time for appointments, procedures with Dr. Lathi were quick and less uncomfortable than when other doctors did them, and she was direct in answering all my questions. I can see how some people may feel rushed, but my sense is that it's just her communication style. Also, both my husband and I loved how she was very forward looking. After each pregnancy loss, she was empathetic but also very positive about our next cycle. It was very much "ok, what's next", which was the push we needed. She also always had a plan - I felt like Dr. Lathi had the experience to adjust my protocol as needed, and based off of how my body was responding to the medication. Can't say enough how much I loved her and that I would highly recommend her to anyone suffering from Recurrent Loss.
What's one piece of advice would you give a prospective patient of Ruth Lathi at Stanford University?
Know that she is direct and to the point. Don't misinterpret that as cold.
During treatment, were you treated like a number or a human with Ruth Lathi at Stanford University?
Dr. Lathi spent a lot of time with me to walk through my history, diagnosis and IVF plan. I had recurrent miscarriages (5 pregnancy losses) and felt like she really took the time to read through my file, check prior test results through other doctors and then thoughtfully recommend other tests. She was always on top of my case file, even when I would sometimes forget certain events - after 3 years, even your personal medical history can get a little confusing. Her communication style is succinct, so I can understand why some may find her aloof, but I never felt rushed and she answered all my questions. With my 5th pregnancy, I had "graduated" from Dr. Lathi to my regular OB and then suffered another pregnancy loss at 16 weeks. I called Dr. Lathi and she took the time to call me during her lunch hour that same day.
Describe your experience with Stanford University.
Front desk and call service was a hit or miss. Sometimes they were great (super efficient, prompt at calling back after I notified them of a certain event in my cycle). Other times, you would wait at the receptionist's desk for 30+ minutes. I also had a couple times where I would call to notify the beginning of a cycle or of a positive OPK test. I knew that a visit to the clinic was needed within X number of days, and I wouldn't get a call back. It added a lot of stress, where I would call multiple times in the next few days and still get the answering service. Everything worked out in the end but I do think it added a lot of unnecessary stress to an already stressful time. Separately, the main phlebotomist at the clinic is AMAZING. Super calming, sweet and every blood draw was painless & smooth (I have tiny/difficult veins). Loved her.
Describe Ruth Lathi's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Stanford University.
Dr. Lathi strongly recommended single embryo transfers. When I asked her the reasoning why, she said there were less complications and risks associated with it. I completely agreed and still am very thankful that we only did single transfers.
10
Doctor
Ruth Lathi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
0
Age
35 - 36
Treated
2016 - 2017
Success with this Doc
No
Treatment
4 IUI, 2 Embryo Freezing
Diagnosis
Male Factor, Unexplained
0
0
I started the treatment very hopeful as this doctor looks great on paper and Stanford has a great reputation. However, Dr. Nakajima would constantly forget about my condition and I would have to remind him of it. He also never expalined the results of the treatment or had the initiative to design an alternate protocol for me. He never explained how could I improve my success rates and failed to explain the course of the treatment. For example, at the end on my first retrieval, I though I was going to have an embryo transfer in my next cycle. When I called the clinic they told me that the clinic would be closed for the Holidays. I had canceled all my travel plans at that point, thinking I had to stay at home during the holidays for the transfer. Nobody at the clinic was able to explain to me the reason to which I wasn't going to do the transfer.
They [Stanford fertility] have 2 phlebotomists that are unable to get blood samples from me without poking me at least twice. The front desk staff is unable to solve problems such as printer working, rescheduling appointments that are delayed for more than 40 min. Nurses cannot give proper instructions and fail to communicate with doctors about procedures. Specific doctors that I have seen have no sensitivity to what they say. There's a doctor there named Sarah Churchill, I think she is new. At the end of my first retrieval she told me I "didn't have that many eggs" so there was no justification for my severe pain after the retrieval. The only explanation she could come up with was "you are too sensitive to pain". Just now on the phone she said "patients with a low to intermediate response have to trigger with FSH". Finally, today I went in for a blood test. The order was wrong, so I ended up waiting again.....then when I went in the phlebotomist could not find a vein and got blood from my forearm. Later, I got a phone call today from their sta
Age
35 - 36
Treated
2016 - 2017
Success with this Doc
No
Race
Latino
Income
$200K - $499K
Occupation
Teacher
Order & Number of Docs Seen
3rd of 12 Docs
Treatment
4 IUI, 2 Embryo Freezing
Diagnosis
Male Factor, Unexplained
0
0
How was your experience with Steven Nakajima at Stanford University?
I started the treatment very hopeful as this doctor looks great on paper and Stanford has a great reputation. However, Dr. Nakajima would constantly forget about my condition and I would have to remind him of it. He also never expalined the results of the treatment or had the initiative to design an alternate protocol for me. He never explained how could I improve my success rates and failed to explain the course of the treatment. For example, at the end on my first retrieval, I though I was going to have an embryo transfer in my next cycle. When I called the clinic they told me that the clinic would be closed for the Holidays. I had canceled all my travel plans at that point, thinking I had to stay at home during the holidays for the transfer. Nobody at the clinic was able to explain to me the reason to which I wasn't going to do the transfer. I had to argue on the phone and demand for a phone consultation with the doctor. He then called and said I couldn't do the transfer because my body had to recover for a longer time?! He then also said that the outcome was poor and I shoudl try and bank more embryos before doing the transfer. Well, that would have been a good information to tell me in the beggining of the treatment. Also because I could decide to do the treatment with a clinic that does bundle packages. Now I am on my second cycle and I haven't seen him once. I have emailed him about 10 times and he never responded to my messages. In a nutshell, I am treated like some woman who is doing IVF in the clinic that he works. He knows nothing about me, how I feel about the treatment and where I stand right now. By far the worst doctor I have ever had.
What's one piece of advice would you give a prospective patient of Steven Nakajima at Stanford University?
Find another doctor, because this one will not treat you with the dignity and respect that you deserve.
During treatment, were you treated like a number or a human with Steven Nakajima at Stanford University?
Dr. Nakajima never listen to me. He never gave me an explanation for why we need IVF or any other treatment. He never addressed any of my concerns and would only answer my questions after I have asked sternly.
Describe the protocols Steven Nakajima used in your cycles at Stanford University and their degree of success.
IVF cycle 1 - 225IU Follistin, 150 Menopour. Follistin increased to 300IU at day 5 of stimulation, trigger with ovidrel and lupron. I have severe reaction after the retrieval. Retrieve 18 eggs, 10 mature and fertilized, 4 made it to blastocyst IVF cycle 2 - 300Follistin, 150 menopour, trigger with novarel and fsh 400IU. Retrival is in two days.
Describe your experience with the nursing staff.
Nursing staff is very incompetent. Mixed instructions, delay in returning emails/calls, long wait times at the clinic. It is extremely hard to communicate with them.
Describe your experience with Stanford University.
This clinic has no strengths for woman like me who are looking for an outstanding medical practice that will produce success. The clinic is always packed and you can wait between 5 to 45min for your appointment. The front desk can't even give you a receipt. For example, I paid my cycle in November and was told at the day that the printer wasn't working so they couldn't print a receipt. I called many times and asked different people about the receipt, today, 3 months later they were able to give me the receipt! Another example, las Tuesday I had an appointment at 11:45am. I arrived on time and waited for 45 min. I had to return to work. They called me and asked me to return at 4pm. So I did. AS I checked in the receptionist wanted to charge me for the copay again?!
Describe your experience with your monitoring appointments at Stanford University.
Line around the corner every time.
Describe the costs associated with your care under Steven Nakajima at Stanford University.
12000 per IVF Cyle
Describe Steven Nakajima's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Stanford University.
His words "you are petite, so it is safe to transfer 1 embryo". Sounds like he had to go through a lot of work to decide that. By the way, I am petite by American standards. In my country, I am "regular".
What specific things went wrong at Stanford University?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Scheduled the wrong procedure
0
Doctor
Steven Nakajima
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
33
Treated
2017
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
We used IUI after trying clomid for a while [with Dr. Nakajima]...After trying to conceive naturally and via IVF and after facing many hurdles, we finally turned to Dr Nakajima when we thought all was lost. He was very patient with us and gave us detailed options. He never pushed us into making quick decisions unlike a few other fertility specialists we had tried. He allowed us to take our time in thinking over the various choices calmly without any deadlines. We spent months pondering our choices and improving our health. When we finally decided to try IUI with him, it worked the very first time and we are expecting a child now.
less than $500 for entire IUI out of pocket [at Stanford University]...Clean, modern and comfortable. Most importantly the people are compassionate and caring. They give 24 hour support and answer all calls during critical times. Waiting times are usually around 10 minutes... We are especially grateful to the many nurses in the team who responded to our various concerns and worries in the early days of the pregnancy as well as during the IUI process itself.
Age
33
Treated
2017
Success with this Doc
Yes
Race
South Asian
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
4th of 4 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
How was your experience with Steven Nakajima at Stanford University?
The light at the end of the tunnel -------------------------------------------------- After trying to conceive naturally and via IVF and after facing many hurdles, we finally turned to Dr Nakajima when we thought all was lost. He was very patient with us and gave us detailed options. He never pushed us into making quick decisions unlike a few other fertility specialists we had tried. He allowed us to take our time in thinking over the various choices calmly without any deadlines. We spent months pondering our choices and improving our health. When we finally decided to try IUI with him, it worked the very first time and we are expecting a child now. Dr Nakajima is serene and his calmness was very comforting when we were going through many emotional roller coasters. He listens carefully and compassionately and offers constructive suggestions. The facilities used by Dr.Nakajima's team are top notch and better than anything else we had seen (and we had seen quite a few before). Most importantly the entire atmosphere there was positive and encouraging.
What's one piece of advice would you give a prospective patient of Steven Nakajima at Stanford University?
Trust him
Describe the protocols Steven Nakajima used in your cycles at Stanford University and their degree of success.
We used IUI after trying clomid for a while
Describe your experience with the nursing staff.
Along with Nakajima we are grateful to his entire team. The IUI process was very organized and we were given all the information, costs and process details up-front. Everyone in the team starting from the receptionists, nurses and many doctors in his team with whom we interacted were thoroughly professional, understanding and considerate. They took care to make the entire sensitive process as stress-free and dignified as possible. We are especially grateful to the many nurses in the team who responded to our various concerns and worries in the early days of the pregnancy as well as during the IUI process itself.
Describe your experience with Stanford University.
Clean, modern and comfortable. Most importantly the people are compassionate and caring. They give 24 hour support and answer all calls during critical times. Waiting times are usually around 10 minutes.
Describe the costs associated with your care under Steven Nakajima at Stanford University.
less than $500 for entire IUI out of pocket
10
Doctor
Steven Nakajima
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
33
Treated
2016
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Other
10
10
He [Dr. Milki] spends so much time with us, answering every question we have. On our first visit he had clearly done his homework since he knew every detail of our case. He explains things in a way that is easy to understand and looks you in the eye when speaking...He is patient, caring, knowledgeable, thoroughly explaines all aspects of treatment in a way that is gentle but not sugar coated...
The clinic [Stanford U] reminds me of a hotel lobby - clean, comfortable. You receive a pager-like badge that keeps track of how long you wait at each stage of your appointment to minimize wait time for you and make sure you are constantly being treated or acknowledged which is amazing. As a result I have never waited past my appointment time to be seen and am usually taken early...
Age
33
Treated
2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Other
10
10
How was your experience with Amin Milki at Stanford University?
After searching for a caring, experienced doctor to help us conceive our second child we found what we were looking for in Dr Milki. He is patient, caring, knowledgeable, thoroughly explaines all aspects of treatment in a way that is gentle but not sugar coated.
What's one piece of advice would you give a prospective patient of Amin Milki at Stanford University?
Initial appointments can be difficult to get into (I waited to months) but don't get discouraged because once you are an established patients it is easy to get in when needed, including weekends and holidays.
During treatment, were you treated like a number or a human with Amin Milki at Stanford University?
He spends so much time with us, answering every question we have. On our first visit he had clearly done his homework since he knew every detail of our case. He explains things in a way that is easy to understand and looks you in the eye when speaking.
Describe the protocols Amin Milki used in your cycles at Stanford University and their degree of success.
I am currently in the middle of treatment. I have taken Clomid, an hcg trigger (Ovidril) in preparation for an IUI and am now on progesterone (Endometrin). My husband checked out good and I have used Clomid alone many times in the past. Dr Milki diagnosed my incredibly short luetal phase with hopes the progesterone helps in a viable pregnancy this cycle.
Describe your experience with the nursing staff.
Everyone I have worked with is caring and compassionate, organized and on top of their game
Describe your experience with Stanford University.
The clinic reminds me of a hotel lobby - clean, comfortable. You receive a pager-like badge that keeps track of how long you wait at each stage of your appointment to minimize wait time for you and make sure you are constantly being treated or acknowledged which is amazing. As a result I have never waited past my appointment time to be seen and am usually taken early
Describe the costs associated with your care under Amin Milki at Stanford University.
I know my insurance covers 80% of fertility treatments making my care reasonable at this point
10
Doctor
Amin Milki
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

5
5
Age
36 - 38
Treated
2014 - 2016
Success with this Doc
No
Treatment
6 IUI
Diagnosis
Other, Unexplained
5
5
I do believe that she [Dr Lathi] is a good doctor and cares about her patients she just isn't good at expressing it. It took the loss of the child that we conceived through IUI for her to show emotion. She is efficient when it comes performing procedures, I do trust her and she shows confidence. However, she doesn't explain the process or show what is happening on the screen often. She doesn't present the statistics or lab results in their entirety. When she does explain something it is quick and short. She gets in and gets out.
The front reception staff is kind [at Stanford Fertility]. Imani is the lead front desk manager and is amazing and a ray of sunshine! There is no financial consultation prior to treatment, they only give you a piece of paper breaking down cost without insurance. They have incorrectly billed for treatment several times and generally aren't very helpful, to their defense I think they only have 2 people in the billing department. Originally when we first started at the clinic it could take a 30 min wait on the phone to get through to a customer service rep to change an apt, ask a question, prescription issue etc. once you get the hang of how he call system works it goes a little faster. I did place a complaint and since then I have seen an improvement in wait time and question turn around time. There needs to be better communication between patient, nurse and Doctor. For example our last IUI my doctor (Dr. Shah) called to tell me my pregnancy results were negative. Later that evening a nurse called to tell me my results again. The next morning another nurse called to tall me my results were negative, 3 times of hearing negative is heartbreaking! For a new patient, don't expect to see the same Doctor every time. Don't expect to get a quick response for your questions, you will need to stay on top of people and advocate for yourself. Also don't hesitate to express your concerns they do listen and I have noticed improvements.
Age
36 - 38
Treated
2014 - 2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 5 Docs
Treatment
6 IUI
Diagnosis
Other, Unexplained
5
5
How was your experience with Ruth Lathi at Stanford University?
I do believe that she is a good doctor and cares about her patients she just isn't good at expressing it. It took the loss of the child that we conceived through IUI for her to show emotion. She is efficient when it comes performing procedures, I do trust her and she shows confidence. However, she doesn't explain the process or show what is happening on the screen often. She doesn't present the statistics or lab results in their entirety. When she does explain something it is quick and short. She gets in and gets out.
What's one piece of advice would you give a prospective patient of Ruth Lathi at Stanford University?
Research the infertility process prior to the visit, come with questions and don't let her leave till they are all answered so that you understand.
During treatment, were you treated like a number or a human with Ruth Lathi at Stanford University?
It took several visits for Dr. Lathi to warm up and have some bedside manner. For most every visit she was quick to get in and out. She didn't volunteer information about he process or ask if we had questions. When I did have questions she would answer them but I felt rushed and like it was a bother. She was often running late, I one E airhead 45 min in an exam room. If it weren't for my husband being with me to ask what was going on, I probably would have been forgotten, I don't recall being asked "how are you doing?" I think it's important for Dr.'s to check in with their patients.
Describe the protocols Ruth Lathi used in your cycles at Stanford University and their degree of success.
For my first 3 IUI's we did them all natural, no hormones and no trigger shots. This was a decision by Lathi, myself and my cardiologist. I have congenital heart disease and we wanted to minimize the chance of twins. We also were diagnosed with unexplained fertility so didn't feel like there was a problem with my eggs or ovulation. After this produced no results we opted to try clomid and and ovidrel. This was my idea and I wanted to take the chance. This worked and we conceived twins.(She didn't perform this IUI) LOL! It worked, but I lost one twin at 8.5 weeks and the other at 20 weeks. I was in the care of my OBGYN when I lost at 20 weeks.
Describe your experience with the nursing staff.
For the most part the nursing staff is great. However it seems to be a different nurse every visit. It would be nice if the nurse was the same nurse at least with the same doctor to begin to develop a relationship.
Describe your experience with Stanford University.
He front reception staff is kind. Imani is the lead front desk manager and is amazing and a ray of sunshine! There is no financial consultation prior to treatment, they only give you a piece of paper breaking down cost without insurance. They have incorrectly billed for treatment several times and generally aren't very helpful, to their defense I think they only have 2 people in the billing department. Originally when we first started at the clinic it could take a 30 min wait on the phone to get through to a customer service rep to change an apt, ask a question, prescription issue etc. once you get the hang of how he call system works it goes a little faster. I did place a complaint and since then I have seen an improvement in wait time and question turn around time. There needs to be better communication between patient, nurse and Doctor. For example our last IUI my doctor (Dr. Shah) called to tell me my pregnancy results were negative. Later that evening a nurse called to tell me my results again. The next morning another nurse called to tall me my results were negative, 3 times of hearing negative is heartbreaking! For a new patient, don't expect to see the same Doctor every time. Don't expect to get a quick response for your questions, you will need to stay on top of people and advocate for yourself. Also don't hesitate to express your concerns they do listen and I have noticed improvements.
Describe the costs associated with your care under Ruth Lathi at Stanford University.
We have insurance that covers up to 50% of 6 IUI's. They didn't code my husbands lab visits correctly and we were billed 100%. I have yet to see a bill for our first 4 IUI's
What specific things went wrong at Stanford University?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
5
Doctor
Ruth Lathi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
9
Age
31
Treated
2015
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Male Factor
8
9
Dr. Lathi is a good, friendly, competent doctor who would answer all my questions with one exception...If seeing the same doctor and having a strong rapport is important to you, perhaps there is a clinic that does it better.
[At Stanford] I saw a total of four other doctors when [Dr. Lathi] was busy, so if continuity with the same doctor is very important to you, Stanford might not be the clinic for you. Wait times to see her would vary from 5 minutes to 45 minutes, which could be frustrating.
Age
31
Treated
2015
Success with this Doc
Yes
Race
Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Male Factor
8
9
How was your experience with Ruth Lathi at Stanford University?
Dr. Lathi is a good, friendly, competent doctor who would answer all my questions with one exception. No one at Stanford wanted to tell me my changes of successfully undergoing the process (I believe it is because my chances were good and they did not want to get my hopes up). In the clinic I saw a total of four other doctors when she was busy, so if continuity with the same doctor is very important to you, Stanford might not be the clinic for you. Wait times to see her would vary from 5 minutes to 45 minutes, which could be frustrating.
What's one piece of advice would you give a prospective patient of Ruth Lathi at Stanford University?
As I mentioned before there may be a wait to see the doctor, and depending on everyone's schedule you may not see her for important visits (she did neither my egg extraction or implantation), so again if seeing the same doctor and having a strong rapport is important to you, perhaps there is a clinic that does it better.
During treatment, were you treated like a number or a human with Ruth Lathi at Stanford University?
I do believe they cared about my outcome, and Dr. Lathi (and all the doctors I saw) were very happy when my progress went well. Again, I do not know what happens when things go wrong, which is when I think patient treatment is key. I was at times frustrated with the clinic as a whole because I at times felt my time was not all that important to them, but I did not feel that way when I spoke to any of the doctors.
Describe your experience with the nursing staff.
The nurses were all very competent and very kind to me. Again I wanted to be informed and did not really want or care about being slowly lead through everything, so my desires may be very different than others. I got to know the receptionists and some of the nurses well and we would chat before I got to see the doctor, but in general they did their job (and did it well) but did not do anything extra (which is what I wanted).
8
Doctor
Ruth Lathi
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
9
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Educational Resources
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10
10
Age
39 - 42
Treated
2011 - 2014
Success with this Doc
Yes
Treatment
8 IUI, 3 IVF, Donor Eggs
Diagnosis
Poor Egg Quality, Other
10
10
I had 2 miscarriages during the IUI phase of treatment and lost one IVF baby at 23 weeks. She [Dr Baker] was so sensitive to my tears of sadness and frustration. She was very positive with my treatment options, but also very realistic. She was all about helping me and my husband have a baby versus just trying to rack up bills. I am so grateful for my beautiful son, and she deserves so much credit for helping bring him into this world.
Everyone [at Stanford Fertility] was really knowledgable and helpful. The surgical nurses were so great in getting me ready for procedures and dealing with my IV-phobia. Everyone was very caring, especially when there was bad news....Stanford takes pretty much all insurance plans and they do have brochures for infertility plans that other companies sell to help you pay for IVF cycles.
Age
39 - 42
Treated
2011 - 2014
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 3 Docs
Treatment
8 IUI, 3 IVF, Donor Eggs
Diagnosis
Poor Egg Quality, Other
10
10
How was your experience with Valerie Baker at Stanford University?
I appreciated how thoughtful and caring she was. If Dr. Baker isn't in on a day when you need to see her, you see her partner Dr. Lahti who is also really amazing. Dr. Baker gives you realistic expectations, but also brings a lot of hope and optimism. You get as much time as you need to understand things and get your questions answered.
What's one piece of advice would you give a prospective patient of Valerie Baker at Stanford University?
Have a consultation visit to discuss your situation and your options. They do that first for all patients and it really helps everyone get off on the right foot and feel comfortable going forward.
During treatment, were you treated like a number or a human with Valerie Baker at Stanford University?
She was so caring every step of the way. I had 2 miscarriages during the IUI phase of treatment and lost one IVF baby at 23 weeks. She was so sensitive to my tears of sadness and frustration. She was very positive with my treatment options, but also very realistic. She was all about helping me and my husband have a baby versus just trying to rack up bills. I am so grateful for my beautiful son, and she deserves so much credit for helping bring him into this world.
Describe the protocols Valerie Baker used in your cycles at Stanford University and their degree of success.
For the first 4 IUIs I did Clomid. The second 4 used an injection protocol without additional estrogen. That same protocol was used for my 3 IVFs with my own eggs, but we did a month of estrogen priming before each IVF cycle. For my donor egg cycle, I was on priming of both estrogen pills and patches and then progesterone shots daily through the implantation and then for the first 12 weeks of pregnancy. While the IVF shots were mostly sub-cue, the progesterone shots were intramuscular and my husband gave them to me. They do a really good injectables training so you know how to mix the drugs, use both syringes and injection pens, etc. For all of my IUI cycles, I usually produced between 4-10 follicles. For my IVF cycles, I produced 8 eggs each time. We were fairly aggressive with drug levels given my age (not as much risk for hyper ovarian issues). For drugs, I used Menopur, Estrace pills, Vivelle patches, progesterone in oil, Ganirelix, and Follistim.
Describe your experience with the nursing staff.
Everyone was really knowledgable and helpful. The surgical nurses were so great in getting me ready for procedures and dealing with my IV-phobia. Everyone was very caring, especially when there was bad news.
Describe your experience with Stanford University.
The space is well-maintained, very polished and comfortable. They remember who you are so that checking in is very easy. Compared to my OB's office, it's like a spa!
Describe the costs associated with your care under Valerie Baker at Stanford University.
Our insurance covered the first $20k and most of the visits were considered office visits for billing, so the $20k mostly went to the major procedures. That said, I think we probably spent $50k out of pocket (including all the donor fees) to get our son. My insurance was actually really good an the drugs were obtained through the mail-order pharmacy for the reduced plan rate. Stanford takes pretty much all insurance plans and they do have brochures for infertility plans that other companies sell to help you pay for IVF cycles.
10
Doctor
Valerie Baker
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
40 - 41
Treated
2011 - 2012
Success with this Doc
?
Treatment
2 IUI, 2 IVF
Diagnosis
Poor Egg Quality, Unexplained
10
10
I liked that Dr. Milki was present for all appointments except for one. I also never felt intimidated from asking questions about things "we read on the internet about xxxx" as you know how annoying that is to doctors. Milki was always receptive and willing to answer questions... I felt he treated me as a human because when I asked about doing things outside of his recommendations, he would listen and weigh in his advice and gave me the option to choose which paths I wanted. I was never forced to do things his way. I would ask why he didn't suggest certain methods and he would give his reasons and advice why it was not recommended but always said but if you prefer to do it that way, we can do that. He made sure that I was in control of all the decision making...
In my experience the nurses [at Stanford U] were awesome! I loved having their online email communication and even though it says 24 hours to respond, most of the time, they responded within 1-2 hours. I loved it! They always answered my questions and if they didn't know or needed to get information from Dr. Milki, they always responded within few hours. I never was left hanging or confused. They know that IF is very delicate and frustrating for us, we always want answers right now!... The online service is awesome, you can email anytime anywhere from your phone app or on computer. You can also pay and manage your bills that way as well.
Age
40 - 41
Treated
2011 - 2012
Success with this Doc
?
Race
European
Income
Occupation
Consultant
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IUI, 2 IVF
Diagnosis
Poor Egg Quality, Unexplained
10
10
How was your experience with Amin Milki at Stanford University?
I liked that Dr. Milki was present for all appointments except for one. I also never felt intimidated from asking questions about things "we read on the internet about xxxx" as you know how annoying that is to doctors. Milki was always receptive and willing to answer questions. He can talk fast at times and throw out information or answers too quickly which I had to tell him to slow down and repeat himself which he never got frustrated or annoyed. I also like that he's very blunt and direct. I found Dr. Milki based on a close friend's recommendation who thinks like I do ...we don't like wishy washy doctors especially when dealing with IF. There are so many unknowns and so many "what ifs situations". I appreciate how Dr. Milki gives you direct facts even if they are not what you want to hear ... I never had conversations where he was condescending or indecisive like "well, you could do this but there's a slight chance of this and if you do that, slight chance of this...". I felt like because he was direct, it was easy to make difficult decisions whereas other doctors don't give you good clear guidance on the best path to take. I hope that makes sense?
What's one piece of advice would you give a prospective patient of Amin Milki at Stanford University?
He's a doctor and gives you direct advice and provides facts to provide it. If you or your husband is engineer in any way, you will love him! If you want a warm fuzzy doctor that gives you hugs and sad droopy eyes when he gives you bad news, he's not the guy. If facts and direct answers empower you, he's the doctor for you!
During treatment, were you treated like a number or a human with Amin Milki at Stanford University?
Up until Dr. Milki, I've had female doctors and he never made me feel "weird" or uncomfortable and was always casual during our exams. He answered all my questions and was very direct with them. I felt he treated me as a human because when I asked about doing things outside of his recommendations, he would listen and weigh in his advice and gave me the option to choose which paths I wanted. I was never forced to do things his way. I would ask why he didn't suggest certain methods and he would give his reasons and advice why it was not recommended but always said but if you prefer to do it that way, we can do that. He made sure that I was in control of all the decision making.
Describe the protocols Amin Milki used in your cycles at Stanford University and their degree of success.
Our first IVF cycle was agonist cycle which I produce 17 eggs then 13 fertilized and I think 10 made to blast but when we did 3 day PGD testing, they all failed except one that later was a frozen transfer and didn't stick. Our 2nd IVF cycle was not agonistic? cycle, I think they call lupron? It's been awhile so I can't remember which we thought let's try for quality instead of quantity which resulted in 8 ER and only 4 fertilized but based on visual inspections, only 3 appeared to be viable and I did have positive pregnancy test but lost after 8 weeks which showed in earlier U/S tests that wasn't doing well and had weak heart beat.
Describe your experience with the nursing staff.
In my experience the nurses were aweome! I loved having their online email communication and even though it says 24 hours to respond, most of the time, they responded within 1-2 hours. I loved it! They always answered my questions and if they didn't know or needed to get information from Dr. Milki, they always responded within few hours. I never was left hanging or confused. They know that IF is very delicate and frustrating for us, we always want answers right now!
Describe your experience with Stanford University.
The online service is awesome, you can email anytime anywhere from your phone app or on computer. You can also pay and manage your bills that way as well.
Describe the costs associated with your care under Amin Milki at Stanford University.
Costs seemed comparable to other clinics. We took advantage of a program which we could do 2 fresh and 2 frozens for less than cost of 2 fresh IVFs. I think it was called Attain.
10
Doctor
Amin Milki
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
9
Age
32 - 33
Treated
2012 - 2013
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Anovulation, PCOS, Other
10
9
Came in to fertility clinic with ovarian cysts - [Dr. Nakajima] put me on birth control, monitored for 3 months. Had laparoscopic surgery to remove cysts. Birth control for 6 weeks...Was compassionate about our situation. Was clear in our options and he trusted our judgement...He was a very supportive doctor. He walked us through every up and down and stayed positive the entire time. When we skipped Ivf for donor embryos he was all in with us and made the process as easy and smooth as possible. We have a beautiful son now because of him. Couldn’t be happier with our care.
I made the decision to transfer multiples with the embryologist not Dr. [at Stanford University]...Dr made it clear that 1 embryo was not thawing well the day of transfer. Gave % of multiples at less than 1%. Only one embryo took...I had an overall good experience. There were some issues with billing but all got resolved. Excellent doctors and fellows. I would recommend to anyone...They [costs] seemed in line with what was typical for the care
Age
32 - 33
Treated
2012 - 2013
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Anovulation, PCOS, Other
10
9
How was your experience with Steven Nakajima at Stanford University?
He was a very supportive doctor. He walked us through every up and down and stayed positive the entire time. When we skipped Ivf for donor embryos he was all in with us and made the process as easy and smooth as possible. We have a beautiful son now because of him. Couldn’t be happier with our care.
What's one piece of advice would you give a prospective patient of Steven Nakajima at Stanford University?
He is very straightforward in his meetings. I love that but I could see where it might catch some off guard. He really does have hour best interests in mind though
During treatment, were you treated like a number or a human with Steven Nakajima at Stanford University?
Was compassionate about our situation. Was clear in our options and he trusted our judgement
Describe the protocols Steven Nakajima used in your cycles at Stanford University and their degree of success.
5 rounds of clomid with OBGYN Came in to fertility clinic with ovarian cysts - put me on birth control, monitored for 3 months. Had laparoscopic surgery to remove cysts. Birth control for 6 weeks One round of letrezol with iui - no pregnancy but cyst was back. Back on BC Cyst dissolved. Said we wanted to do embryo donation. Began fet cycle Transferred 3 embryos Pregnancy with 1 Successful birth
Describe your experience with the nursing staff.
Very good. They were changing over to digital records at the time so it was a little hectic at times
Describe your experience with Stanford University.
I had an overall good experience. There were some issues with billing but all got resolved. Excellent doctors and fellows. I would recommend to anyone. Keep in mind this is Dr Nakajimas old clinic in Louisville
Describe the costs associated with your care under Steven Nakajima at Stanford University.
I really don’t remember. They seemed in line with what was typical for the care
Describe Steven Nakajima's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Stanford University.
I made the decision to transfer multiples with the embryologist not Dr. Dr made it clear that 1 embryo was not thawing well the day of transfer. Gave % of multiples at less than 1%. Only one embryo took
10
Doctor
Steven Nakajima
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
9
Age
32 - 35
Treated
2013 - 2016
Success with this Doc
?
Treatment
1 IVF
Diagnosis
10
9
He [Dr Amin Milki] has a warm bedside manner but gives the facts straight. He also breaks down the science in a way that is extremely easy to understand but providing all of the details that you need. He is happy to entertain all follow up questions and thinks one step ahead of me. He also remembers all details of my fertility history at each visit so I feel like he truly 'knows' me....He is very busy so often times I feel rushed but I don't think he would ever make a hasty decision related to my treatment.
[Stanford Fertility] has the ability to treat a lot of patients. Not the newest facility....Nursing staff is very knowledgable and warm. I dislike how I don't have an assigned nurse and I can never reach a nurse directly on the phone. A nurse calls me back on her own time which is tough because I might not be available....He [Dr Amin Milki] has a warm bedside manner but gives the facts straight. He also breaks down the science in a way that is extremely easy to understand but providing all of the details that you need. He is happy to entertain all follow up questions and thinks one step ahead of me. He also remembers all details of my fertility history at each visit so I feel like he truly 'knows' me....He is very busy so often times I feel rushed but I don't think he would ever make a hasty decision related to my treatment.
Age
32 - 35
Treated
2013 - 2016
Success with this Doc
?
Race
East Asian
Income
$500K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
10
9
How was your experience with Amin Milki at Stanford University?
He is very knowledgable and warm yet very objective and straightforward. He is upfront with what he is sure about and things he is unclear on. He is very busy so often times I feel rushed but I don't think he would ever make a hasty decision related to my treatment.
What's one piece of advice would you give a prospective patient of Amin Milki at Stanford University?
Have all of your questions lined up for each visit because he is busy!
During treatment, were you treated like a number or a human with Amin Milki at Stanford University?
He has a warm bedside manner but gives the facts straight. He also breaks down the science in a way that is extremely easy to understand but providing all of the details that you need. He is happy to entertain all follow up questions and thinks one step ahead of me. He also remembers all details of my fertility history at each visit so I feel like he truly 'knows' me.
Describe the protocols Amin Milki used in your cycles at Stanford University and their degree of success.
PGS and PGD due to a known genetic mutation in our family.
Describe your experience with the nursing staff.
Nursing staff is very knowledgable and warm. I dislike how I don't have an assigned nurse and I can never reach a nurse directly on the phone. A nurse calls me back on her own time which is tough because I might not be available.
Describe your experience with Stanford University.
Has the ability to treat a lot of patients. Not the newest facility.
Describe the costs associated with your care under Amin Milki at Stanford University.
$15,000
What specific things went wrong at Stanford University?
  • Provided conflicting information
10
Doctor
Amin Milki
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
7
Age
34 - 35
Treated
2014 - 2015
Success with this Doc
No
Treatment
IVF, Surrogacy
Diagnosis
8
7
Strengths [on Dr Nakajima]: Very scientific, which I appreciated. Very experienced. Did NOT sugar coat anything, which I also appreciated. Explained everything thoroughly, went through my charts and even made observations on my treatment from previous doctor. Weaknesses: At the time, he was new, and seemed to be getting settled, did not remember I did not get a period second time we met... Made a negative comment about my previous treatment during our first meeting (they apparently mis-timed my cycle)
[Nurses at Stanford Fertility] returns calls/text promptly, even on weekends. Very organized in coordinating my surrogate's trip out west....They were in the process of renovating... may be better in the future
Age
34 - 35
Treated
2014 - 2015
Success with this Doc
No
Race
East Asian
Income
$200K - $499K
Occupation
Entrepreneur
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
IVF, Surrogacy
Diagnosis
8
7
How was your experience with Steven Nakajima at Stanford University?
Strengths: Very scientific, which I appreciated. Very experienced. Did NOT sugar coat anything, which I also appreciated. Explained everything thoroughly, went through my charts and even made observations on my treatment from previous doctor. Weaknesses: At the time, he was new, and seemed to be getting settled, did not remember I did not get a period second time we met... Made a negative comment about my previous treatment during our first meeting (they apparently mis-timed my cycle)
What's one piece of advice would you give a prospective patient of Steven Nakajima at Stanford University?
He will tell you the way it is. He will not comfort you if that is OK with you. He is positive in general, but will not give false hope. Ask questions, he will spend as much time answering as needed.
Describe the protocols Steven Nakajima used in your cycles at Stanford University and their degree of success.
I did not respond to the meds (gonatropin + menapur) so my cycle was extended and more meds were given for a longer period of time. Dr. Hakajima did not want to increase meds too much.
Describe your experience with your nurse at Stanford University. (Assigned nurse: Cristina Vidal)
Returns calls/text promptly, even on weekends. Very organized in coordinating my surrogate's trip out west.
Describe your experience with Stanford University.
They were in the process of renovating... may be better in the future
8
Doctor
Steven Nakajima
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
33 - 35
Treated
2012 - 2014
Success with this Doc
No
Treatment
IVF, Donor Eggs, Donor Sperm
Diagnosis
Anovulation
10
10
Dr. Baker was frank about my diagnosis. Able to uncover details about my condition that other doctors had missed. For example by ovaries are very tiny but before Dr. Baker I was told I did not have ovaries but she found them easily with the ultrasound. I desired a treatment plan Dr Baker did not typically recommend (donor embryos) but she was willing to work through the good process of receiving and transferring the embryos at her clinic.
Organized and professional. The staff [Stanford University] responded promptly and organized my appointments correctly. It was convenient to get labwork done. They were courteous. I was able to get a polyp removed from my uterus. They were convenient. ... [Nursing Staff] They were distant. ... She [Dr. Baker] seemed willing to accept the fact that the embryos were stored in such a way that we were forced to transfer multiple.
Age
33 - 35
Treated
2012 - 2014
Success with this Doc
No
Race
European
Income
$500K
Occupation
Engineer
Order & Number of Docs Seen
1st of 3 Docs
Treatment
IVF, Donor Eggs, Donor Sperm
Diagnosis
Anovulation
10
10
How was your experience with Valerie Baker at Stanford University?
Dr. Baker was frank about my diagnosis. Able to uncover details about my condition that other doctors had missed. For example by ovaries are very tiny but before Dr. Baker I was told I did not have ovaries but she found them easily with the ultrasound. I desired a treatment plan Dr Baker did not typically recommend (donor embryos) but she was willing to work through the good process of receiving and transferring the embryos at her clinic.
What's one piece of advice would you give a prospective patient of Valerie Baker at Stanford University?
Trust her.
During treatment, were you treated like a number or a human with Valerie Baker at Stanford University?
Dr. Baker was always kind, personable, intelligent and familiar with the comes details of my case.
Describe the protocols Valerie Baker used in your cycles at Stanford University and their degree of success.
I had adopted donor embryos which I believe were not preserved well. But Dr. Baker was willing to receive and thaw the embryos and transfer them at my request. We did too transfers of two embryos, then three embryos. Both transfers completely failed and resulted in no pregnancy.
Describe your experience with the nursing staff.
They were distant.
Describe your experience with Stanford University.
Organized and professional. The staff responded promptly and organized my appointments correctly. It was convenient to get labwork done. They were courteous. I was able to get a polyp removed from my uterus. They were convenient.
Describe the costs associated with your care under Valerie Baker at Stanford University.
They were minimal and covered completely by my insurance.
Describe Valerie Baker's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Stanford University.
She seemed willing to accept the fact that the embryos were stored in such a way that we were forced to transfer multiple. I think she would have accepted whatever plan I had if I had an option. I feel she was flexible and reasonable.
10
Doctor
Valerie Baker
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
29
Treated
2014
Success with this Doc
Yes
Treatment
1 Egg Freezing (cancer)
Diagnosis
Cancer
10
10
In my opinion, it was the correct balance of friend + doctor -- she definitely cared about me as a person, but was extremely professional and made sure that her job at doctor was #1 priority.
Everyone was very organized and informed. Everyone wanted to make sure I had all of the questions answered and that I fully understood what was happening.
Age
29
Treated
2014
Success with this Doc
Yes
Race
Other
Income
$500K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing (cancer)
Diagnosis
Cancer
10
10
How was your experience with Lynn Westphal at Stanford University?
She was extremely matter-of-fact and confident in the process + treatment -- at times this was not warm + fuzzy, but I always had confidence in her ability to give me the results I needed. In my opinion, it was the correct balance of friend + doctor -- she definitely cared about me as a person, but was extremely professional and made sure that her job at doctor was #1 priority.
What's one piece of advice would you give a prospective patient of Lynn Westphal at Stanford University?
She is a true professional and will get the job done. She is not warm + fuzzy all the time, but she absolutely cares about her patients and will make sure that all questions + concerns are addressed.
During treatment, were you treated like a number or a human with Lynn Westphal at Stanford University?
My doctor was very matter-of-fact with the process and expected results, but still took the time to consider/ care about my own wishes. She always made sure that I completely understood what was happening and that ALL of my questions were answered. She wanted to make sure that we were doing what was right for my husband and me, and always made sure to take the time to hear from us.
Describe your experience with the nursing staff.
Everyone was very organized and informed. Everyone wanted to make sure I had all of the questions answered and that I fully understood what was happening.
10
Doctor
Lynn Westphal
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

3
0
Age
36
Treated
2013
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
3
0
Dr. Lathi was efficient....Arm yourself with knowledge and coming with a list of questions. and also be ready to hear it bluntly... drs cant tell you they are going to get you pregnant.. they would not be doing their job if they did this. they can tell you what research says, and give % of success..
The office [Stanford Fertility] was scattered... always asking me what supplements/current meds I was on. It was very frustrating. After my 2nd IUI, I called to say I would be taking a break from treatments and never heard back from the practice. Seemed like I was a number and not important. I am sure they are very busy, but it made it seem like my fertility plan was not customized to me.
Age
36
Treated
2013
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
3
0
How was your experience with Ruth Lathi at Stanford University?
Dr. Lathi was efficient. The entire practice was not very personable.
What's one piece of advice would you give a prospective patient of Ruth Lathi at Stanford University?
arm yourself with knowledge and coming with a list of questions. and also be ready to hear it bluntly... drs cant tell you they are going to get you pregnant.. they would not be doing their job if they did this. they can tell you what research says, and give % of success.
During treatment, were you treated like a number or a human with Ruth Lathi at Stanford University?
These clinics forget that we, the patients, do not understand every blood test number, every procedure, etc. They assume you understand exactly what is is happening, when you do not. They do not look at the individual... they move you through the clinic as quickly as possible.
Describe your experience with the nursing staff.
they could not keep up with what medicines i was taking. very frustrating.
Describe your experience with Stanford University.
The office was scattered... always asking me what supplements/current meds I was on. It was very frustrating. After my 2nd IUI, I called to say I would be taking a break from treatments and never heard back from the practice. Seemed like I was a number and not important. I am sure they are very busy, but it made it seem like my fertility plan was not customized to me.
What specific things went wrong at Stanford University?
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
3
Doctor
Ruth Lathi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
No
Treatment
IUI, 1 IVF
Diagnosis
Male Factor
9
9
Dr. Aghajanova is very kind and caring. I felt like she was really rooting for me. ...I felt like she cared. She comforted me through my miscarriage. The only areas for improvement would be better explanations and after my last transfer failed I felt it took awhile for her to reach out to me, but she did reach out. ... We used ICSI since we had MFI. We had a pregnancy that ended in miscarriage so we repeated protocol with final embryo and that resulted in chemical pregnancy.
Staff [Standford U] are all great. Billing department is terrible. If you are OOP like me they say they will help set up a payment plan and then they tell you they can’t. This clinic is good for over weight patients which is why I stick with them. ... All nurses were great. Showed you how to do things, sent the calendar, would respond to you by phone or my chart.
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 1 IVF
Diagnosis
Male Factor
9
9
How was your experience with Lusine Aghajanova at Stanford University?
She is a really nice doctor. I felt like she cared. She comforted me through my miscarriage. The only areas for improvement would be better explanations and after my last transfer failed I felt it took awhile for her to reach out to me, but she did reach out.
What's one piece of advice would you give a prospective patient of Lusine Aghajanova at Stanford University?
See if your insurance covers it. Stanford is very expensive and doesn’t work with OOP patients well.
During treatment, were you treated like a number or a human with Lusine Aghajanova at Stanford University?
Dr. Aghajanova is very kind and caring. I felt like she was really rooting for me.
Describe the protocols Lusine Aghajanova used in your cycles at Stanford University and their degree of success.
We used ICSI since we had MFI. We had a pregnancy that ended in miscarriage so we repeated protocol with final embryo and that resulted in chemical pregnancy.
Describe your experience with your nurse at Stanford University. (Assigned nurse: Tatum)
All nurses were great. Showed you how to do things, sent the calendar, would respond to you by phone or my chart.
Describe your experience with Stanford University.
Staff are all great. Billing department is terrible. If you are OOP like me they say they will help set up a payment plan and then they tell you they can’t. This clinic is good for over weight patients which is why I stick with them.
Describe the costs associated with your care under Lusine Aghajanova at Stanford University.
Around $25,000
Describe Lusine Aghajanova's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Stanford University.
First transfer we did 2 embryos since they were worried about growth. Next 2 transfers were single embryo transfer.
9
Doctor
Lusine Aghajanova
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
40 - 41
Treated
2017 - 2018
Success with this Doc
?
Treatment
7 IUI, 7 IVF
Diagnosis
Unexplained
10
10
He [Dr. Milki] always remember my spouse’s name, my child’s name and made sure I was comfortable.... Dr Milki was much more conservative with medications. He also always wanted to transfer via a natural cycle vs. a planned one. He has great knowledge and was referred by two friends who got pregnant by him. The only weakness is his insensitivity towards my body issues. He kept telling me that I needed to lose weight.
Patient first. That’s their strength. No matter what the day/time etc.... they [Standford U] also all remembered your name and were super friendly. Weakness is the lack of understanding of insurance coverage. I would get rejection letters for treatment from my insurance, call the office who would tell me they sent the wrong codes. This happened every time.... [Nursing Staff] Very efficient, knowledgeable, compassionate.
Age
40 - 41
Treated
2017 - 2018
Success with this Doc
?
Race
Middle Eastern
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
7 IUI, 7 IVF
Diagnosis
Unexplained
10
10
How was your experience with Amin Milki at Stanford University?
Dr Milki was much more conservative with medications. He also always wanted to transfer via a natural cycle vs. a planned one. He has great knowledge and was referred by two friends who got pregnant by him. The only weakness is his insensitivity towards my body issues. He kept telling me that I needed to lose weight.
What's one piece of advice would you give a prospective patient of Amin Milki at Stanford University?
Be open and honest in giving and receiving information.
During treatment, were you treated like a number or a human with Amin Milki at Stanford University?
He always remember my spouse’s name, my child’s name and made sure I was comfortable.
Describe your experience with the nursing staff.
Very efficient, knowledgeable, compassionate.
Describe your experience with Stanford University.
Patient first. That’s their strength. No matter what the day/time etc.... they also all remembered your name and were super friendly. Weakness is the lack of understanding of insurance coverage. I would get rejection letters for treatment from my insurance, call the office who would tell me they sent the wrong codes. This happened every time.
Describe the costs associated with your care under Amin Milki at Stanford University.
I would pay 10% if approved treatment.
10
Doctor
Amin Milki
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
36
Treated
2018
Success with this Doc
?
Treatment
Egg Freezing
Diagnosis
10
10
Dr. Lathi has been understanding and also follows up quickly with my questions in MyChart after my initial consultation. She adjusted my medications after my AMH results came back, and recommended supplements to get my body ready for the retrieval....She listened to my questions and supported my decision to freeze my eggs.... Ask as many questions as you have and feel comfortable following up after the appointments.
The clinic [Stanford University] was clean, organized, professional, and timely. I felt like I was in good hands from the moment I walked in. I also really appreciated the kindness the lab technician showed me and how she supported me and made me feel at ease during the bloodwork....They were organized, kind, professional, understanding, and helpful....Dr. Lathi has been understanding and also follows up quickly with my questions in MyChart after my initial consultation.
Age
36
Treated
2018
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
Egg Freezing
Diagnosis
10
10
How was your experience with Ruth Lathi at Stanford University?
Dr. Lathi has been understanding and also follows up quickly with my questions in MyChart after my initial consultation. She adjusted my medications after my AMH results came back, and recommended supplements to get my body ready for the retrieval.
What's one piece of advice would you give a prospective patient of Ruth Lathi at Stanford University?
Ask as many questions as you have and feel comfortable following up after the appointments.
During treatment, were you treated like a number or a human with Ruth Lathi at Stanford University?
She listened to my questions and supported my decision to freeze my eggs.
Describe the protocols Ruth Lathi used in your cycles at Stanford University and their degree of success.
I am still in the process and will start the cycle in June.
Describe your experience with the nursing staff.
They were organized, kind, professional, understanding, and helpful.
Describe your experience with Stanford University.
The clinic was clean, organized, professional, and timely. I felt like I was in good hands from the moment I walked in. I also really appreciated the kindness the lab technician showed me and how she supported me and made me feel at ease during the bloodwork.
Describe the costs associated with your care under Ruth Lathi at Stanford University.
My next payment is $8000 plus bloodwork and medications.
10
Doctor
Ruth Lathi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

7
7
Age
36 - 37
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Male Factor
7
7
She suggested, given our situation, to skip IUI and go straight to IVF. It took just two transfers and we now have an adorable 7-month-old.
After a DNC, I was not told I needed a special test six weeks later to make sure there wasn't any scar tissue left behind. As a result, when I went in to start another round, I had to delay my transfer for a month because I had to have the test done.
Age
36 - 37
Treated
2013 - 2014
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Male Factor
7
7
How was your experience with Ruth Lathi at Stanford University?
She is friendly, but a little impersonal. I never felt like we got to know her well nor did she get to know us. I bet if you said my name to her, she wouldn't remember me. I do think she knows her stuff medically speaking. She suggested, given our situation, to skip IUI and go straight to IVF. It took just two transfers and we now have an adorable 7-month-old.
What's one piece of advice would you give a prospective patient of Ruth Lathi at Stanford University?
She is efficient and capable. If you don't need someone to hold your hand and make you feel better, then she is a good doctor to consider.
During treatment, were you treated like a number or a human with Ruth Lathi at Stanford University?
Stanford in general felt a little like a puppy mill. They had a process that I was pushed through. For the most part it worked, but I did not feel there was much warmth.
Describe your experience with the nursing staff.
they put together a written plan of what hormones to take when which was really helpful. they were also available on call for emergency phone calls when I had some light bleeding post transfer.
What specific things went wrong at Stanford University?
  • Failed to order appropriate test
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
7
Doctor
Ruth Lathi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
39
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
10
10
[Dr Nakajima has a] fantastic bedside manner. Very warm and friendly to both me and my husband. Genuinely excited for our success. Never rushed through any appointment. Always available...I already had three frozen embryos so he only had me do a saline water test to make sure no damage in the uterus from a past birth, blood work to make sure no new issues had surfaced such as thyroid, the implant, the follow-up visits.
This happened to me twice, where I was about ready to start the transfer process and the doctor realized I hadn't been vaccinated for chicken pox so it delayed the transfer by two months. the second time around with dr. nakajima [at Stanford], just before we started the transfer process, they wanted me to be tested for varicela again and it turns out the first time around the vaccine did not take and again I was delayed by two months. Both times I could have had the chicken pox vaccine done months ahead of go-time if someone had remembered to check.
Age
39
Treated
2016
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
10
10
How was your experience with Steven Nakajima at Stanford University?
Fantastic bedside manner. Very warm and friendly to both me and my husband. Genuinely excited for our success. Never rushed through any appointment. Always available.
What's one piece of advice would you give a prospective patient of Steven Nakajima at Stanford University?
Hire him!
During treatment, were you treated like a number or a human with Steven Nakajima at Stanford University?
he always took his time to explain all steps in the process. he was inclusive of my husband as well. he had a warm bedside manner and was empathetic.
Describe the protocols Steven Nakajima used in your cycles at Stanford University and their degree of success.
I already had three frozen embryos so he only had me do a saline water test to make sure no damage in the uterus from a past birth, blood work to make sure no new issues had surfaced such as thyroid, the implant, the follow-up visits.
What specific things went wrong at Stanford University?
  • Failed to order appropriate test
10
Doctor
Steven Nakajima
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
6
Age
30 - 32
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
6
He's very compassionate but he's extremely smart and realistic. He's 100% dedicated to doing everything he can for you... He works 7 days a week including Holidays... He really wanted to give us a baby.. I felt it. His staff... Not so much.
It would take hours sometimes days to get someone to answer me or give results. In this process every minute not knowing is unbearable!
Age
30 - 32
Treated
2013 - 2015
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
6
How was your experience with Amin Milki at Stanford University?
Described previously
What's one piece of advice would you give a prospective patient of Amin Milki at Stanford University?
If you're looking for someone to hold your hand and hug thru this process he's not it. He's very compassionate but he's extremely smart and realistic. He's 100% dedicated to doing everything he can for you
During treatment, were you treated like a number or a human with Amin Milki at Stanford University?
Loved Dr Melki. He works 7 days a week including Holidays... He really wanted to give us a baby.. I felt it. His staff... Not so much. Terrible to get a hold of and I wouldn't get lab results for hours after I knew they had them. But loved Dr Melki he was honest, not warm and fuzzy but realistic. I liked that.
Describe your experience with the nursing staff.
Very busy.. So busy they'd forget to make super important phone calls and updates
What specific things went wrong at Stanford University?
  • Failed to call with results
  • Failed to convey critical information
10
Doctor
Amin Milki
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
42 - 44
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
6 IUI, 3 IVF, Egg Freezing
Diagnosis
10
10
Dr. Baker was warm, compassionate and incredibly thorough... Dr. Baker also explained EVERYTHING, which was incredibly reassuring.
Incredibly responsive. I could call or email with a question any time and they [the nurses] would always get right back to me.
Age
42 - 44
Treated
2013 - 2015
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, 3 IVF, Egg Freezing
Diagnosis
10
10
How was your experience with Valerie Baker at Stanford University?
Dr. Baker was warm, compassionate and incredibly thorough. I always felt I was getting the best possible care.
During treatment, were you treated like a number or a human with Valerie Baker at Stanford University?
Dr. Baker and the whole team were incredibly caring. They really got to know my husband and I...which made a stressful situation that much easier. Dr. Baker also explained EVERYTHING, which was incredibly reassuring.
Describe your experience with the nursing staff.
Incredibly responsive. I could call or email with a question any time and they would always get right back to me.
10
Doctor
Valerie Baker
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
8
Age
38 - 39
Treated
2014 - 2015
Success with this Doc
No
Treatment
1 IUI, 2 IVF, 1 Egg Freezing
Diagnosis
9
8
Ask him questions! He has a tendency to rush
They [the nurses] are SO nice and really take the time to make sure all of the steps and the protocols and you never feel rushed
Age
38 - 39
Treated
2014 - 2015
Success with this Doc
No
Race
European
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 2 IVF, 1 Egg Freezing
Diagnosis
9
8
How was your experience with Amin Milki at Stanford University?
He is very warm and gentle, however I do feel that he's always in a rush. I've asked him to call me personally to explain my genetic testing results and it's still been a week and no phone call.
What's one piece of advice would you give a prospective patient of Amin Milki at Stanford University?
Ask him questions! He has a tendency to rush
During treatment, were you treated like a number or a human with Amin Milki at Stanford University?
His staff and nurses are so caring and Dr. Milki is so warm and gentle. He's really wonderful, I'm just not getting good results :(
Describe your experience with the nursing staff.
They are SO nice and really take the time to make sure all of the steps and the protocols and you never feel rushed
What specific things went wrong at Stanford University?
  • Provided conflicting information
9
Doctor
Amin Milki
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
34 - 35
Treated
2009 - 2010
Success with this Doc
Yes
Treatment
1 Embryo Freezing
Diagnosis
10
10
She's [Dr. Westphal] a warm caring doctor and spent time answering my multitude of questions. I have met with her of multiple occasions and she confirmed my pregnancy (which happened to be natural). She also counseled me after I was diagnosed with cancer and helped me make some decisions about further fertility preservation. She is a wonderful Doctor.
She's [Dr. Westphal at Stanford Fertility] a warm caring doctor and spent time answering my multitude of questions. I have met with her of multiple occasions and she confirmed my pregnancy (which happened to be natural). She also counseled me after I was diagnosed with cancer and helped me make some decisions about further fertility preservation. She is a wonderful Doctor.
Age
34 - 35
Treated
2009 - 2010
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Embryo Freezing
Diagnosis
10
10
How was your experience with Lynn Westphal at Stanford University?
I could not be happier with Dr Westphal. She is an excellent clinician.
What's one piece of advice would you give a prospective patient of Lynn Westphal at Stanford University?
Come with a list of questions. She is happy to answer them all.
During treatment, were you treated like a number or a human with Lynn Westphal at Stanford University?
She's a warm caring doctor and spent time answering my multitude of questions. I have met with her of multiple occasions and she confirmed my pregnancy (which happened to be natural). She also counseled me after I was diagnosed with cancer and helped me make some decisions about further fertility preservation. She is a wonderful Doctor.
Describe the costs associated with your care under Lynn Westphal at Stanford University.
10,000
10
Doctor
Lynn Westphal
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
10
Age
40
Treated
2019
Success with this Doc
Yes
Treatment
2 IVF, Donor Eggs
Diagnosis
Endometriosis, Poor Egg Quality
10
10
Dr Aghajanova took as much time as necessary to explain to us all the tradeoffs involved, risks and our chances to get pregnant. She is both extremely patient and knowledgeable, but most of all very passionate about her job. You can tell she takes this personally...is both candid and competent. She left an impression of someone who knows exactly what couples like us were going through. She never rushed us. She explained everything in easy to understand terms without too much sugarcoating - while still being compassionate. We can't recommend her more.
This [Sanford University] is a large clinic with lots of patients. The staff is very professional, knowledgeable and personable - what we expected from Stanford. You should not expect to see the doctor on every visit - but that was ok with us...They [nurses] all seemed very professional, organized and caring...Dr. Aghajanova had strong preference for single embryo transfer...Dr Aghajanova took as much time as necessary to explain to us all the tradeoffs involved, risks and our chances to get pregnant. She is both extremely patient and knowledgeable, but most of all very passionate about her job. You can tell she takes this personally...is both candid and competent. She left an impression of someone who knows exactly what couples like us were going through. She never rushed us. She explained everything in easy to understand terms without too much sugarcoating - while still being compassionate. We can't recommend her more.
Age
40
Treated
2019
Success with this Doc
Yes
Race
Prefer not to answer
Income
$500K
Occupation
Engineer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF, Donor Eggs
Diagnosis
Endometriosis, Poor Egg Quality
10
10
How was your experience with Lusine Aghajanova at Stanford University?
Dr. Aghjanova is both candid and competent. She left an impression of someone who knows exactly what couples like us were going through. She never rushed us. She explained everything in easy to understand terms without too much sugarcoating - while still being compassionate. We can't recommend her more.
What's one piece of advice would you give a prospective patient of Lusine Aghajanova at Stanford University?
Just be open with her - she will understand and support you along the way
During treatment, were you treated like a number or a human with Lusine Aghajanova at Stanford University?
Dr Aghajanova took as much time as necessary to explain to us all the tradeoffs involved, risks and our chances to get pregnant. She is both extremely patient and knowledgeable, but most of all very passionate about her job. You can tell she takes this personally.
Describe the protocols Lusine Aghajanova used in your cycles at Stanford University and their degree of success.
I am not sure I can share all this here
Describe your experience with your nurse at Stanford University. (Assigned nurse: Tatum)
They all seemed very professional, organized and caring
Describe your experience with Stanford University.
This is a large clinic with lots of patients. The staff is very professional, knowledgeable and personable - what we expected from Stanford. You should not expect to see the doctor on every visit - but that was ok with us.
Describe the costs associated with your care under Lusine Aghajanova at Stanford University.
I don't think I should answer this question
Describe Lusine Aghajanova's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Stanford University.
Dr. Aghajanova had strong preference for single embryo transfer
10
Doctor
Lusine Aghajanova
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Stanford University
Sunnyvale
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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