WestMed Medical Group

Westchester
3030 Westchester Avenue
Purchase, NY 10577
914-607-6270
On a scale from 0-10, how likely are you to recommend WestMed Medical Group to a friend?
Neutral: 1Don't recommend: 16.5
2 assessments
  • 0% Strongly recommend (9-10)
  • 50% Neutral (7-8)
  • 50% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
?
Annual Cycles National Avg.
344
7.5
Average Doctor Score
1 doctor
2 assessments
5
Age
35
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
5
Some of them [the nurses at Westchester Medical Group] were great! Kind, compassionate, competent. But some were a bit gruff, and could work on their approach to speaking with patients...The IVF with ICSI (retrieval plus fresh transfer) was $8750. The FET was $3750. Freezing embryos was $1000...Long waits make it difficult...WestMed is huge, and there is no way to speak to someone... You have to leave a message on the central number, with someone who knows NOTHING about reproductive medicine, and hope that they write down your message correctly. Then you get a call back, but if you miss the call back, you have to start again, and you can’t ever leave a message with someone directly in the RE office.
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Age
35
Treated
2016
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
5
Describe your experience with WestMed Medical Group.
Long waits make it difficult. Also, WestMed is huge, and there is no way to speak to someone. I’m a teacher, so getting a call back at a random time during the day doesn’t work for me. You have to leave a message on the central number, with someone who knows NOTHING about reproductive medicine, and hope that they write down your message correctly. Then you get a call back, but if you miss the call back, you have to start again, and you can’t ever leave a message with someone directly in the RE office.
During treatment, did you feel like you were treated like a number or a human?
This clinic sees a large number of patients. They batch their cycles, so you end up sitting and waiting for long periods of time (sometimes two hours!) for monitoring. There are always a lot of people waiting with you, and it’s a stressful environment. Once you’re with the doctor, though, he does a decent job of making you feel heard and cared for.
Describe your experience with the nursing staff.
Some of them were great! Kind, compassionate, competent. But some were a bit gruff, and could work on their approach to speaking with patients.
How was your experience with Martin Keltz?
Dr. Keltz is smart, and he answers questions when you ask them. I like to make my decisions based on research and proven best practices. Dr. Keltz is well read on the latest information, so I trusted him to know best courses of action. One side note: after my transfers, he kissed my forehead. Both times. He asked if it was ok, and I said yes, but it definitely caught me off guard the first time.
What one piece of advice would you give a prospective patient of Martin Keltz?
Plan to be in the office a looooong time. Bring a book.
Describe the protocols Martin Keltz used in your cycles and their degree of success.
We did a high dose of Gonal-F, with Cetrotide to prevent ovulation too soon. I had a very low AMH result for my age, so we went in guns a-blazin’. I only stimmed for 8 days, and I ended up with 7 eggs retrieved, 5 mature, and 3 fertilized embryos. All made it to day 5. I used ICSI because I was using frozen sperm. I transferred one embryo in a fresh cycle, got a BFP, but the fetal pole never formed, so I had a D&C. Did a frozen transfer with the remaining two embryos, which resulted in a singleton pregnancy that I carried to term!
Describe the costs associated with your care under Martin Keltz.
I paid out of pocket for the procedures, but insurance covered monitoring visits and meds. I had a high deductible, though, so the visits were still pricy. The IVF with ICSI (retrieval plus fresh transfer) was $8750. The FET was $3750. Freezing embryos was $1000.
7
Doctor
Martin Keltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
WestMed Medical Group
Westchester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
31
Treated
2016
Success with this Doc
No
Treatment
3 IUI, IVF
Diagnosis
Endometriosis, PCOS
8
Most nurses [at Westchester Reproductive Medicine] are extremely friendly and make me feel at ease. There are a few who can be very rude and dismissive.... Very long wait time but they will almost always squeeze you in. I see dr keltz and every single appointment, he does all procedures himself.... Educate yourself beforehand and be prepared to ask questions. There are long wait times, plan accordingly.
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Age
31
Treated
2016
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, IVF
Diagnosis
Endometriosis, PCOS
8
Describe your experience with WestMed Medical Group.
Very long wait time but they will almost always squeeze you in. I see dr keltz and every single appointment, he does all procedures himself. some nurses are rude but most are very nice. I had to do all of my own research.
During treatment, did you feel like you were treated like a number or a human?
Dr Keltz took time to go over our iui/ivf plan and really seemed to care about me and getting pregnant.
Describe your experience with the nursing staff.
Most nurses are extremely friendly and make me feel at ease. There are a few who can be very rude and dismissive.
How was your experience with Martin Keltz?
Strengths: very intelligent and confident. Gentle and trustworthy. I feel Dr Keltz really cares about getting me pregnant and is doing what he think will gives us the best shot. Weakness: doesn't always explain things fully, I had to come with questions. Doesn't ask if I have questions.
What one piece of advice would you give a prospective patient of Martin Keltz?
Educate yourself beforehand and be prepared to ask questions. There are long wait times, plan accordingly.
Describe the protocols Martin Keltz used in your cycles and their degree of success.
First I was unexplained secondary infertility, likely pcos. We tried IUI with Clomid, 3 failed. Then I had a laparoscopy and discovered Endometriosis. Currently I am mid cycle for my first IVF with a frozen embryo transfer.
Describe the costs associated with your care under Martin Keltz.
Not sure, most were covered by insurance.
8
Doctor
Martin Keltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
WestMed Medical Group
Westchester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less