UPMC Magee

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Beaver Falls
2647 Darlington Rd.
Beaver Falls, PA 15010
(412) 641-1600
Bower Hill
1082 Bower Hill Rd.
Pittsburgh, PA 15243
(412) 641-1600
Butler
901 E. Brady St.
Butler, PA 16001
(724) 285-9200
Clarion
1008 S 5th Ave
Clarion, PA 16214
(412) 641-1600
Delmont
6530 State Rte. 22
Delmont, PA 15626
(412) 641-1600
Erie
300 State St. Suite 103A
Erie, PA 16507
(724) 347-4851
Hermitage
875 N. Hermitage Rd. Suite 3
Hermitage, PA 16148
(724) 347-4851
Johnstown
1111 Franklin St.
Johnstown, PA 15905
(814) 534-9230
Magee
300 Halket St., Suite 5150
Pittsburgh, PA 15213
(412) 641-1600
McMurray
1000 Waterdam Plaza Drive
McMurray, PA 15317
(412) 641-1600
Monroeville
400 Oxford Drive,
Monroeville, PA 15146
412-641-1600
Pittsburgh
300 Halket St., Suite 5150
Pittsburgh, PA 15213
(412) 641-1600
Wexford
9000 Brooktree Rd.
Wexford, PA 15090
(412) 641-1600
Youngstown
900 Sahara Trail
Youngstown, OH 44514
412-641-1000
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On a scale from 0-10, how likely are you to recommend UPMC Magee to a friend?
Strongly recommend: 13Neutral: 5Don't recommend: 106.6
28 assessments
  • 46% Strongly recommend (9-10)
  • 18% Neutral (7-8)
  • 36% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
716
Annual Cycles National Avg.
344
28 assessments
5
Age
33
Treated
2015
Success with this Doc
No
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
5
The clinic [UPMC Magee] has an Acupuncturist which is a great asset for them...Over the 3 years I have been going to this office I have not had a good experience with the nurses. With the exception of maybe 2-3 nurses, they were not very compassionate or considerate of me as a patient...I only had treatment with dr menke for one iui. She kindly gave me letrozole instead of clomid because I had such a bad experience with clomid in the past
+ Read more
Age
33
Treated
2015
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
5
Describe your experience with UPMC Magee.
The clinic has an Acupuncturist which is a great asset for them.
During treatment, did you feel like you were treated like a number or a human?
Dr menke is very nice and personable. She is a very caring doctor
Describe your experience with the nursing staff.
Over the 3 years I have been going to this office I have not had a good experience with the nurses. With the exception of maybe 2-3 nurses, they were not very compassionate or considerate of me as a patient
How was your experience with Marie Menke?
Dr menke is very straightforward, she gives you the facts but she does it in a respectable and compassionate way. She comes across as a caring doctor. When I have an appointment with her it is in her office and not in an exam room where I have to see a med srudent while waiting for her. She thoroughly looked into my chart and followed up with what she said she was going to. She actually called me 5 minutes after I left her office to update me on insurance coverage
What one piece of advice would you give a prospective patient of Marie Menke?
Come prepared with questions
Describe the protocols Marie Menke used in your cycles and their degree of success.
I only had treatment with dr menke for one iui. She kindly gave me letrozole instead of clomid because I had such a bad experience with clomid in the past
Describe the costs associated with your care under Marie Menke.
Specialist copay for office visits and deductible for iui
7
Doctor
Marie Menke
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
UPMC Magee
Pittsburgh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
32 - 33
Treated
2014 - 2015
Success with this Doc
No
Treatment
5 IUI, 1 IVF
Diagnosis
Other, Unexplained
0
The nurses [at UPMC Magee] were rude and not very compassionate...Around 15k for Ivf and 2500 for each iui...The clinic does have an acupuncturist who is amazing and a great help to have on this journey. Appointments are typically early and there isn’t much wait times for lab draws and ultrasounds. The front desk staff can be rather rude...He [Dr. Joseph Sanfilippo] has good bedside manner and did treat us with much respect. I feel like he didn’t look into much more than it’s just unexplained infertility. After my Ivf failed and I miscarried the response was it was just bad luck we should try again. But we simply couldn’t afford it.
+ Read more
Age
32 - 33
Treated
2014 - 2015
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 3 Docs
Treatment
5 IUI, 1 IVF
Diagnosis
Other, Unexplained
0
Describe your experience with UPMC Magee.
The clinic does have an acupuncturist who is amazing and a great help to have on this journey. Appointments are typically early and there isn’t much wait times for lab draws and ultrasounds. The front desk staff can be rather rude.
Describe your experience with the nursing staff.
The nurses were rude and not very compassionate.
How was your experience with Joseph Sanfilippo?
He has good bedside manner and did treat us with much respect. I feel like he didn’t look into much more than it’s just unexplained infertility. After my Ivf failed and I miscarried the response was it was just bad luck we should try again. But we simply couldn’t afford it.
Describe the costs associated with your care under Joseph Sanfilippo.
Around 15k for Ivf and 2500 for each iui
5
Doctor
Joseph Sanfilippo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
UPMC Magee
Pittsburgh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
31
Treated
2016
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Male Factor, PCOS
7
My husband was awaiting a semen analysis [from UPMC Magee] after having his Hep C cured. We received the results via online portal. The Doctor's office never called. I called them to ask if it would be possible to do another IUI. I feel that they should have been checking the results and calling with further information. Also, I was told in Jan 2017 that IVF would be covered with my insurance. I didn't change insurance or jobs, and then in Nov 2017, the office rep in charge of insurance stated that it was not covered.
+ Read more
Age
31
Treated
2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Male Factor, PCOS
7
Describe your experience with UPMC Magee.
The nurses are wonderful, the office is always busy and has difficult hours for anyone that works full time. If doing IVF you will have to go to Pittsburgh for it. The nurses answer all questions the day or day after you call and leave a message. They have a rep that works on the insurance aspect, but you can't always trust their answers.
During treatment, did you feel like you were treated like a number or a human?
The nursing staff was thorough whenever the face to face visits were being completed. However, we had decided not to do IVF at the time in November. My husband was awaiting a semen analysis after having his Hep C cured. We received the results via online portal. The Doctor's office never called. I called them to ask if it would be possible to do another IUI. I feel that they should have been checking the results and calling with further information. Also, I was told in Jan 2017 that IVF would be covered with my insurance. I didn't change insurance or jobs, and then in Nov 2017, the office rep in charge of insurance stated that it was not covered.
Describe your experience with the nursing staff.
Since I was there over many months/years I had multiple different nurses. The first one I had was the best, but she was not there when I went back in November. They always call back same day or next morning with any questions comments or concerns. They are the best part of the office.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Robert Collins?
He was able to explain items in common terms, however did not appear to always state all the steps to the process. Twice he approved for nurses to order drugs for the next step prior to testing being complete, this resulted in me paying over 1,000 in drugs that I can't use.
What one piece of advice would you give a prospective patient of Robert Collins?
Make sure you know your nurses name. They are the most important.
Describe the protocols Robert Collins used in your cycles and their degree of success.
He discontinued my metformin after having a blood sugar test, and stated I did not need it. He uses letrazole for ovulation for PCOS, as he stated that Clomid does not work well with PCOS. They have changed to a different drug for IVF, so they can control when you have your period, as they only have embryologists on certain weeks in Pittsburgh/Magee now. They used to use Ganirelex. He uses pregnyl, follistim, progesterone oil/injections for IVF.
Describe the costs associated with your care under Robert Collins.
My IUI was covered with insurance. IVF would cost 12,000 for a single cycle with ICSI.
7
Doctor
Robert Collins
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
UPMC Magee
Hermitage
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Anovulation, PCOS
10
I was very happy that I could call and get an appointment quickly [at UPMC Magee]... I could leave a message for the nurses and know they would call me back that day.... He [Dr. Robert Collins] knew I was stressed and didn't even want to talk about IVF until we had pursued other options first. That put me at ease. He tackled other treatment options that a previous doctor didn't want to try.... He was very friendly. The staff cheered with me when I got good numbers.
+ Read more
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IUI
Diagnosis
Anovulation, PCOS
10
Describe your experience with UPMC Magee.
I was very happy that I could call and get an appointment quickly.
During treatment, did you feel like you were treated like a number or a human?
He was very friendly. The staff cheered with me when I got good numbers.
Describe your experience with the nursing staff.
Very friendly. I could call and get an appointment right away. I could leave a message for the nurses and know they would call me back that day.
How was your experience with Robert Collins?
He knew I was stressed and didn't even want to talk about IVF until we had pursued other options first. That put me at ease. He tackled other treatment options that a previous doctor didn't want to try.
What one piece of advice would you give a prospective patient of Robert Collins?
Ask questions. He can be kind of quiet.
Describe the costs associated with your care under Robert Collins.
Cycle with injectables and ultrasounds- $500 I think IUI with injectables and ultrasounds- $1000 I think
10
Doctor
Robert Collins
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UPMC Magee
Hermitage
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
I would recommend Magee to anyone in the Pittsburgh area. I've had nothing but wonderful experiences...[The nursing staff are] wonderful. I was always greeted with a smile, and when I got my daily calls, they let me ask a million questions. I am so grateful for how caring they are, it really makes a difference.
+ Read more
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
Describe your experience with UPMC Magee.
I would recommend Magee to anyone in the Pittsburgh area. I've had nothing but wonderful experiences.
During treatment, did you feel like you were treated like a number or a human?
Dr Menke was open and honest with us. We were patients of Dr. Nayaks before she moved, and I was very nervous switching, as I had a wonderful experience with Dr. Nayak. Because of our issues, we know our chances of conceiving using my eggs are low, and while Dr. Menke doesn't sugar coat things, she is kind and warm and I really believe that she cares about us as people.
Describe your experience with the nursing staff.
They're wonderful. I was always greeted with a smile, and when I got my daily calls, they let me ask a million questions. I am so grateful for how caring they are, it really makes a difference.
How was your experience with Marie Menke?
She's warm and welcoming, but doesn't give a false sense of hope, and that is extremely important to me. Coming into something as complex and emotional as IVF, my husband and I wanted to find a doctor who was caring and compassionate but who also was honest and upfront with the realities of our situation. And Dr. Menke is that person. The ONLY downside is that while she is always available via phone or email, she generally only sees scheduled patients one day a week. But even with that, when I was in a cycle, I heard from her regularly and she was at key ultrasounds.
What one piece of advice would you give a prospective patient of Marie Menke?
Don't be discouraged if it takes a bit to get an appointment with her, it's worth the wait.
Describe the protocols Marie Menke used in your cycles and their degree of success.
My first cycle was designed by my previous doctor, Dr. Menke followed the protocols that she had laid out, I have diminished ovarian reserve, so they maxed me out on Menapur and Gonal F. My second cycle was designed by Dr. Menke. I was maxed out on Menapure and Gonal F in my first cycle and was only able to get 2 eggs. She suggested an experimental priming protocol. This time, she was hoping to increase my egg count (I was told it wouldn't be a miracle, that maybe we could get from 2 to 3 or 4) and slowly bring me up. She thought that maybe one follicle showed it was dominate and that stopped all others from growing. This second cycle was a long cycle, 10 days after I ovulated, I took estrogen for three days and then added cetrotide for another three days, then when I got my period, I began the stim medication on day two (I took menapur twice a day). My eggs did increase, they were able to get three
Describe the costs associated with your care under Marie Menke.
Insurance covered all of the procedures, however we maxed out on our drug coverage, so most of the medications during the second cycle were out of pocket.
10
Doctor
Marie Menke
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
30 - 32
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Tubal Blockage
7
There seems to have been a lot of miscommunication in the office [UPMC Magee] - though I feel it has gotten better. I've had a prescription not called in, a prescription called in under my maiden name (which I'm not sure where they even got), order a lab for the wrong day, and have had an appointment that was scheduled but never put in the schedule. Once I waited for much longer than I should have because they never pulled my chart to indicate I was there. Most times this was without apology. I understand mistakes happen but at least take responsibility!
+ Read more
Age
30 - 32
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Tubal Blockage
7
Describe your experience with UPMC Magee.
A weakness is that anytime you call in you get the voicemail. And if you're like me and can't take personal calls while you are working it ends up being unending phone tag with the nurses. If you want very specific questions answered be sure to ask otherwise they'll just tell you things "look okay" without giving you actual results/information. The nurses don't always know why you are there on a given day and there seems to be a lot of miscommunication at times. Be prepared to advocate for yourself. It is so very important for you to understand what you are doing and why, and what each visit is for, and what the expectations are for your cycle. You are your own best advocate! You need to take charge of your own care and be sure that you are being provided the best care possible. The strengths would be having Dr. Menke on their staff as she is wonderful.
During treatment, did you feel like you were treated like a number or a human?
Dr. Menke was so compassionate and treated me with kindness and understanding. It was obvious that she truly cared about my feelings throughout treatment, as well as my health and getting results. She was always very thorough in explaining things and took the time to answer every question.
Describe your experience with the nursing staff.
In the beginning I had a lot of issues with the nursing staff - scheduling appointments, knowing why I was there, having prescriptions called in, getting specifics of my results. It was very frustrating and if it hadn't been for Dr. Menke I would have switched to a different practice. Things seemed to have improved a lot in the past 4 months though. Everyone there seems in a better mood and they seem to be running a little smoother now.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to order appropriate test
  • Failed to convey critical information
How was your experience with Marie Menke?
Dr. Menke did two laparoscopies on me, multiple medicated cycles, IUIs, and eventually IVF. My first IVF cycle was cancelled before we ever made it to retrieval because I only had 3 mature eggs when expectations were for a lot more. She took the time to call and go over all of the details, talk about next steps and what we would do differently. I had been so upset that I really didn't absorb everything and had a lot more questions the next day - she called me back and went over everything again and answered all of my questions. She helped prepare me for the next cycle and was encouraging that we could get much better results with a different protocol, knowing how my body has reacted to medications in the past and with injectables. The new protocol (estrogen priming) worked much better! We made it to retrieval, transfer, and even have 5 embryos that are frozen! I am cautiously expecting right now and Dr. Menke is following that until I can be released from their office. I really feel she went above and beyond my expectations - she seemed to anticipate my needs (emotionally and otherwise) and tailored her treatment to my specific case. I will be glad when I don't *have* to see her anymore but will miss her and the excellent care she provided me!
What one piece of advice would you give a prospective patient of Marie Menke?
Don't be afraid to ask questions or to have her explain things to you! She will, and she'll ensure that you understand.
Describe the protocols Marie Menke used in your cycles and their degree of success.
My successful IVF cycle used the estrogen priming protocol. She chose that for me as my previous IVF cycle (and previous medicated cycles) never produced more than 3 follicles. Since my antral follicle count suggested I should get many more she suspected that I may have premature ovarian aging. She didn't want to risk over suppression by using birth control pills or lupron, and so estrogen priming it was. That would allow receptors in the follicles to open up and basically "wake up" my sleepy ovaries so that they'd accept the hormones and actually grow. My follicles grew slower (which was a good thing!) and I required more medication at higher doses, but in the end it was very effective and I ended up with good quality embryos. Out of 11 mature, 9 fertilized, we transferred the best looking one on day 3, and 5 made it to day 5 to freeze. We are cautiously expecting our first child now.
Describe the costs associated with your care under Marie Menke.
I was fortunate that my insurance covered the cost of all diagnostics and IUIs. Medications were not covered, and everything associated with IVF was out of pocket. They provided a list of what everything would cost up front, some things were optional, so we were aware of what we were getting into with IVF.
10
Doctor
Marie Menke
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Unexplained
0
I rarely saw Dr. Menke [at UPMC Magee] and when I did, my appointments always seemed rush and I never got answers on all my questions. Information that I needed for treatment was NEVER communicated, including pricing.... After my first visit and initial blood work, I was put on 50 mg of Clomid for 6 months unmonitored. Keep in my I already ovulate on my own. Then we moved to monitored clomid with IUI. After my first ultrasound, i had too many mature follicules. Therefore the first IUI was canceled and I was proscribed 25 mg of clomid. That dose allowed for an IUI but no pregnancy. I did one more cycle with Dr. Menke of 25 mg of clomid and IUI which resulted in no pregnancy
+ Read more
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
No
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI
Diagnosis
Unexplained
0
Describe your experience with UPMC Magee.
Always running late, rude, not clean, just another number
During treatment, did you feel like you were treated like a number or a human?
I rarely saw Dr. Menke and when I did, my appointments always seemed rush and I never got answers on all my questions. Information that I needed for treatment was NEVER communicated, including pricing.
Describe your experience with the nursing staff.
Rude, disingenuous, too busy to be bothered
What specific things went wrong at this clinic?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
How was your experience with Marie Menke?
Dr. Menke was the first fertility doctor I saw during my fertility journey. I didn't have an expectation or even know what to expect, but having been seen by another doctor, at a different clinic I can reflect on my visits as rushed, not thorough. I also felt like just another number, more money in their pocket. I also felt like there was nothing genuine about my interactions with her on what was the beginning of a very difficult journey.
What one piece of advice would you give a prospective patient of Marie Menke?
Get to know your patients, take your time with them, have a general interests in their struggles, and help them understand their diagnosis and what will or can happen next. Also provide your patients with accurate cost information
Describe the protocols Marie Menke used in your cycles and their degree of success.
After my first visit and initial blood work, I was put on 50 mg of Clomid for 6 months unmonitored. Keep in my I already ovulate on my own. Then we moved to monitored clomid with IUI. After my first ultrasound, i had too many mature follicules. Therefore the first IUI was canceled and I was proscribed 25 mg of clomid. That dose allowed for an IUI but no pregnancy. I did one more cycle with Dr. Menke of 25 mg of clomid and IUI which resulted in no pregnancy
Describe the costs associated with your care under Marie Menke.
Nope, of fact she gave me the wrong code sheet to check with our insurance for IUI. I never met with a fianial advisor. This is the beginning of many financial issues
0
Doctor
Marie Menke
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
27
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve
9
The clinic [UPMC Magee] is very good and because it is in Pittsburgh with so many resources, they have good results. I would recommend to advocate for yourself and no what you want to do and to not wait a long time before trying other options.... I did not realize that my Ovidrel was a specialty pharmacy drug and no one​ told me I would have to go to a specialty pharmacy to get it so I had to drive over an hour to get it the day of my trigger.
+ Read more
Age
27
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve
9
Describe your experience with UPMC Magee.
The clinic is very good and because it is in Pittsburgh with so many resources, they have good results. I would recommend to advocate for yourself and no what you want to do and to not wait a long time before trying other options.
During treatment, did you feel like you were treated like a number or a human?
She spoke to me personally and my case specifically versus talking about "cases like mine.". She understood and respected I was in the healthcare field and needed to understand everything.
Describe your experience with the nursing staff.
They were so kind and considerate compassionate and helped explain things that I didn't understand. They also respected that I was in the medical field and wanted to understand everything detail.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
How was your experience with Gabriella Gosman?
She was very helpful and understanding and compassionate. She respected my medical knowledge and my needing to understand things. She respected my worries and hesitations. Even though I did not get the results I wanted with those 2 IUI procedures, I would recommend her. We just moved back to State College, PA and that is why I'm not still seeing her.
What one piece of advice would you give a prospective patient of Gabriella Gosman?
Advocate for yourself and trust her.
Describe the protocols Gabriella Gosman used in your cycles and their degree of success.
We used IUI without injectables at this point because I am ovulating on my own and she didn't want me to hyperstimulate. My husband's count is good so she wasn't worried about that. My ovarian reserve is low so that is why we are starting these treatments early rather than trying oral medication and intercourse for longer.
Describe the costs associated with your care under Gabriella Gosman.
It was expensive but manageable because I had good insurance as well as the amount t that UPMC will put towards your infertility care if you have it done at a UPMC hospital. It helped that I worked at the hospital where I was having treatment.
9
Doctor
Gabriella Gosman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
– Read less
10
Age
33 - 35
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
10
Everybody there [UPMC Magee] is amazing, there is relatively minimal turn around so there's a lot of continuity of care. The nurses and staff really get to know you and make what can sometimes feel like a terrible situation, actually be a pleasant one...All monitoring appointments were done between when the clinic opened at 6:30 in the morning until 9:30 in the morning. This way doctors could discuss results at noon conference and call the patients with the results and update their plan of care if necessary. I never felt like a cattle call, it never felt rushed. It was great that the appointments were able to be scheduled before working hours so that it did not eat into my work day in any way, shape, or form
+ Read more
Age
33 - 35
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with UPMC Magee.
We've been going to this Clinic for the last 4 years. Everybody there is amazing, there is relatively minimal turn around so there's a lot of continuity of care. The nurses and staff really get to know you and make what can sometimes feel like a terrible situation, actually be a pleasant one
During treatment, did you feel like you were treated like a number or a human?
She was open and honest with us. It was obvious she cared but didn't want us to be lead down a path that wouldn't work.
Describe your experience with your nurse.
I cannot say enough wonderful things about the nursing staff at this Clinic. They're wonderful nurses who care about their patients and want the best for them.
How was your experience with Marie Menke?
She was wonderful. She laid out a clear plan and adjusted when necessary. She was very honest with us during each step of the process and gave us the ability to make decisions based on all information available, not just her recommendations.
What one piece of advice would you give a prospective patient of Marie Menke?
She's wonderful and even though you might not see her every time, she knows exactly what is going on and is always happy to give you a call and talk about it
Describe the protocols Marie Menke used in your cycles and their degree of success.
Our first cycle together was planned by another doctor, so she followed through with the previously designed protocol. However our second cycle we did an long cycle with Lupron priming followed by 4 vials of menopur, two times a day (8 total) for stimulation. For my donor cycle, we did a uterine scratch the month before.
Describe your experience with your monitoring appointments.
All monitoring appointments were done between when the clinic opened at 6:30 in the morning until 9:30 in the morning. This way doctors could discuss results at noon conference and call the patients with the results and update their plan of care if necessary. I never felt like a cattle call, it never felt rushed. It was great that the appointments were able to be scheduled before working hours so that it did not eat into my work day in any way, shape, or form
Describe the costs associated with your care under Marie Menke.
All of our procedures were covered by insurance however I did have a $10,000 deductible for medication that was met early on. I think we ended up spending an additional $12,000 on medication between all three cycles out of pocket
10
Doctor
Marie Menke
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
17 - 29
Treated
2004 - 2016
Success with this Doc
?
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
9
Strengths- they [UPMC Magee] treat a lot of patients with complex diagnoses. They are honest about success rates and available options. They are willing to let you take lead on treatment if you really feel strongly. Weaknesses- communicationing with your doctor directly is very limited. They treat a lot of patients so beyond your care coordinator, most staff may not remember you...My care coordinators were always very accessible and available to answer my questions via email or phone...A single IVF cycle was around $12,000 plus medication. Donor IVF was $16,000 plus medication.
+ Read more
Age
17 - 29
Treated
2004 - 2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
9
Describe your experience with UPMC Magee.
Strengths- they treat a lot of patients with complex diagnoses. They are honest about success rates and available options. They are willing to let you take lead on treatment if you really feel strongly. Weaknesses- communicationing with your doctor directly is very limited. They treat a lot of patients so beyond your care coordinator, most staff may not remember you.
During treatment, did you feel like you were treated like a number or a human?
When I would meet with him, he always had a good handle of my diagnosis and never confused me with other patients. He never seemed rushed to leave and move on to his next appointment. He is always willing to listen and answer all of my questions.
Describe your experience with your nurse.
My care coordinators were always very accessible and available to answer my questions via email or phone.
How was your experience with Joseph Sanfilippo?
He answers all of your questions honestly and without judgement. He is always willing to explain his thought process behind his choice of treatment. He's shown compassion when I've shown signs of pain during a procedure.
What one piece of advice would you give a prospective patient of Joseph Sanfilippo?
Don't be afraid to ask him anything and everything.
Describe the protocols Joseph Sanfilippo used in your cycles and their degree of success.
I'm 29 with diminished ovarian reserve as a result of multiple surgeries to remove ovarian cysts. We started with IUI since I was still young, but Sanfilippo made it clear he thought IVF would be our best bet. The IUIs failed.I was told to be cautiously optimistic once it was time for IVF. He chose a protocol designed for poor responders, but it didn't work. My cycle was canceled due to low response. Next, I was told that my chances of success with a second IVF were less than 10%, but he understood I was still young so he would be willing to try again if I wanted to. He said it was time to start thinking about donor eggs as the alternative. I ended up deciding to use donor eggs and we are in this process right now.
Describe the costs associated with your care under Joseph Sanfilippo.
A single IVF cycle was around $12,000 plus medication. Donor IVF was $16,000 plus medication.
8
Doctor
Joseph Sanfilippo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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0
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Anovulation, Male Factor, Unexplained
0
[ UPMC Magee] strengths: small, easy to get in weakness: unprofessional receptionist, very long wait even when we were the first appointment of the day, billing issues, unorganized...I was never really given a reason why we chose the proceures we did. I just knew we would try three cycles of iui with meds and monitoring and after that move on to IVF.
+ Read more
Age
28 - 29
Treated
2015 - 2016
Success with this Doc
No
Race
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
Anovulation, Male Factor, Unexplained
0
Describe your experience with UPMC Magee.
strengths: small, easy to get in weakness: unprofessional receptionist, very long wait even when we were the first appointment of the day, billing issues, unorganized
During treatment, did you feel like you were treated like a number or a human?
He would never remember our names, what cycle we were on, or any of my medical history. He would often ask, now what cycle is this? never spent more than 5-10 minutes with us
Describe your experience with your nurse.
she was good about emailing me back promptly and was friendly.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Robert Collins?
My 2 friends recommended him and had success with him so I had high hopes. They said he had poor bedside manner but they were pregnant. I felt like just a number and not human. I felt confused and like my questions were not answered. He often would refer me to his nurse to answer my questions and they gave sketchy responses. I feel like he is a very inelegant man and knows what he is doing but needs to tell his patience what that is. I was very confused most of my appointments and often expressed my anxiety and was teary eyed. Never once did he suggest therapy or resources to help me cope. I felt like he was rushing through treatment and I was excited to start but also felt overwhelmed and did not fully understand the process.
What one piece of advice would you give a prospective patient of Robert Collins?
If you are an easy fix, you will like him but if you are unexplained and would like to know details of your cycle he is not the doctor for you. He lacks compassion. I remember him saying "sperm count is very low under 2,000 oh well lets hope this works." In my fertility support group, I have heard similar stories
Describe the protocols Robert Collins used in your cycles and their degree of success.
I was never really given a reason why we chose the proceures we did. I just knew we would try three cycles of iui with meds and monitoring and after that move on to IVF. I remember crying and feeling hopeless after the first cycle. I had no idea that fertility drugs were such an emotional roller coaster.
Describe the costs associated with your care under Robert Collins.
it was very high, double what I am paying now. We constantly told him we were paying entirely out of pocket and feared we couldn't afford to continue. He offered no ways to help and money was upfront
0
Doctor
Robert Collins
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
32
Treated
2016
Success with this Doc
?
Treatment
IUI
Diagnosis
Anovulation, PCOS, Other
10
The nurses [at U of Pittsburgh] are always going above and beyond for us. When I call with questions they always have the reassuring answer for us...We recieved a paper with all the costs the day we went in for our fertility treatment, everything was very clear...As a patient I have been extremely happy with everything about this facility, not only did he find my precancer but treated it and I'm now on my way to fertility treatments...The entire staff tgere is so caring, and explains everything in great detail.
+ Read more
Age
32
Treated
2016
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI
Diagnosis
Anovulation, PCOS, Other
10
Describe your experience with UPMC Magee.
As a patient I have been extremely happy with everything about this facility, not only did he find my precancer but treated it and I'm now on my way to fertility treatments.
During treatment, did you feel like you were treated like a number or a human?
The entire staff tgere is so caring, and explains everything in great detail.
Describe your experience with the nursing staff.
The nurses are always going above and beyond for us. When I call with questions they always have the reassuring answer for us.
How was your experience with Joseph Sanfilippo?
He goes though everything and explains everything that needs to be done, hes never in a rush to get to the next patient and always makes dure we understand evevything. But its not just Dr. Sanfilipo but his entire staff that works together, if we have questions we cab call anytime and get an answer that same day, and we always have lots of questions. If tests need to be completed they always have room for us. The entire staff if so caring and we definitely aren't just a number in the patient world, we are there to help make our dream come true of having a baby and he is there to do everything in his power to make it happen. When we started this process i was diganosed with endometrial hyperplasia with atypia. So I had to go see the oncologist before we could move on with my fertility treatment. After treatment for my precancer and lots of biopsies I got the ok to go back to the fertility treatments but only have 6 months to try. This would be an absolute dream for us to get this grant and make our dreams come true.
What one piece of advice would you give a prospective patient of Joseph Sanfilippo?
Ask questions, they are there to give you the answers your looking for.
Describe the costs associated with your care under Joseph Sanfilippo.
We recieved a paper with all the costs the day we went in for our fertility treatment, everything was very clear, yet, very expensive.
10
Doctor
Joseph Sanfilippo
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
27
Treated
2016
Success with this Doc
No
Treatment
10 Fertility Medications
Diagnosis
Anovulation, PCOS, Unexplained
9
All scheduling is done through a outside central scheduling center. There is not a phone number to get a hold of someone directly in the office unless you call the nurse line but then you must leave a message and wait for a return call. The front desk staff is unapproachable. Very short while speaking with you and rude. Staff in back, nurses and medical assistants, are wonderful.
+ Read more
Age
27
Treated
2016
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
10 Fertility Medications
Diagnosis
Anovulation, PCOS, Unexplained
9
Describe your experience with UPMC Magee.
All scheduling is done through a outside central scheduling center. There is not a phone number to get a hold of someone directly in the office unless you call the nurse line but then you must leave a message and wait for a return call. The front desk staff is unapproachable. Very short while speaking with you and rude. Staff in back, nurses and medical assistants, are wonderful.
During treatment, did you feel like you were treated like a number or a human?
I feel that Dr. Menke took her time while explaining with my husband and I what her plan was. She answered every question we had in detail and then some.
Describe your experience with the nursing staff.
The nursing staff was great. Very friendly.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Marie Menke?
Dr. Menke has a very pleasant bedside manner. She was very open with what her expectations were. She listened to our questions and answered appropriately. The only negative thing I can say is she was not very open when I suggested other options. I questioned possibly adding a new medication to the regime multiple times after researching success with other patients in our situation. She quickly shut it down and told us it wouldn't work.
What one piece of advice would you give a prospective patient of Marie Menke?
Stand your ground. You need to sometimes be your own advocate.
Describe the protocols Marie Menke used in your cycles and their degree of success.
I have tried Clomid unsuccessfully for many cycles with a previous doctor. Due to that, Dr. Menke decided that we should try 7.5mg of Letrozole to bring on ovulation. After roughly 4 cycles she suggested adding an Ovidrel trigger shot along with the 7.5mg of Letrozole. That cycle, I ovulated on my own without the trigger shot resulting in negative pregnancy test. We have unsuccessfully done two more cycles with 7.5mg of Letrozole alone. Dr. Menke suggests going to IUI next. I asked her to add Metformin to the regime, she refused. She stated that my levels were fine. When explaining the research I had found showing the success with women who have PCOS, she said that my case was different than those women.
Describe the costs associated with your care under Marie Menke.
Charged roughly $500 per ultrasound in a treatment cycle. Cost of Ovidrel through special pharmacy was approximately $100 without insurance.
7
Doctor
Marie Menke
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
31
Treated
2014
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF
Diagnosis
Unexplained
10
The [U of Pitt - Magee] clinic in general runs really well. As long as you are prepared for what can be a long road, the staff can become like a second family to you. After being with this clinic for awhile you get very spoiled in the fact that you get all your blood work on site as well as calls back each day with results. All retrievals and transfers are done in the same office as well which is nice because you work with the same faces that you have become familiar with. The only thing that was frustrating at times is that if you need to call the nurse line for a quick question, you have to leave a message and wait for a call back every time...
+ Read more
Age
31
Treated
2014
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 2 IVF
Diagnosis
Unexplained
10
Describe your experience with UPMC Magee.
The clinic in general runs really well. As long as you are prepared for what can be a long road, the staff can become like a second family to you. After being with this clinic for awhile you get very spoiled in the fact that you get all your blood work on site as well as calls back each day with results. All retrievals and transfers are done in the same office as well which is nice because you work with the same faces that you have become familiar with. The only thing that was frustrating at times is that if you need to call the nurse line for a quick question, you have to leave a message and wait for a call back every time.
During treatment, did you feel like you were treated like a number or a human?
It was more with the nurses not being on the same page as Dr. S.. When this would happen I would get conflicting information which then made me feel like my specific case was not being taken into consideration. From this, I felt like I was receiving generic treatment.
Describe your experience with the nursing staff.
Initially, the biggest problem we ran into was that we were not receiving the protocol for what we had discussed with the doctors. After that was addressed we did not run into any problems and each cycle was run extremely well without issue.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Joseph Sanfilippo?
Dr. Sanfilippo was extremely thorough in explaining every step of the process for IUI's and IVF. He may have been a little more clinical in how he handled things but he always had our best interest in mind. He would also take into consideration our thoughts or requests during each cycle. When we found that we were receiving conflicting information from the time of our appointments to the time the nurses would call us with protocols my husband and I were ready to change doctors. When Dr. Sanfilippo found out about this he called me directly to address my concerns and we did not have a problem after that.
What one piece of advice would you give a prospective patient of Joseph Sanfilippo?
Going into the appointment, know that he is very detailed in clinical terms.
Describe the protocols Joseph Sanfilippo used in your cycles and their degree of success.
For the first IVF cycle we went with the lowest dose of medication which resulted in only 1 embryo that made it to freeze. For the second IVF, Dr. Sanfilippo increased the medication which resulted in 6 frozen embryos that made it to freeze. Unfortunately I do not remember the amounts of each medication.
Describe the costs associated with your care under Joseph Sanfilippo.
Before insurance each ultrasound was around $500. Medications for an IVF cycle were around $4,000 before insurance. A total IVF cycle with medications, retrieval, transfer is around $14,000 - $15,000 before insurance. Frozen embryo storage is around $500 per year.
10
Doctor
Joseph Sanfilippo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
29 - 30
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
Unexplained
8
We loved seeing Alisha [nurse at University of Pittsburgh] ! She was supportive, kind and compassionate. She always had a smile and was ready to encourage us on our journey...Consult - $180; HSG - $700, fertility blood panel - $900, sperm washing test - $300, ultrasound - $600. (Approx)...The clinic is busy and difficult to schedule with. Plan ahead. They are very used to this process and very organized, which is important since so much fertility care is time sensitive. This can feel impersonal though, which is overwhelming at timees.
+ Read more
Age
29 - 30
Treated
2013 - 2014
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI
Diagnosis
Unexplained
8
Describe your experience with UPMC Magee.
The clinic is busy and difficult to schedule with. Plan ahead. They are very used to this process and very organized, which is important since so much fertility care is time sensitive. This can feel impersonal though, which is overwhelming at timees.
During treatment, did you feel like you were treated like a number or a human?
The office was very busy, like a revolving door, and I didn't feel personally know. But he listened to all my questions and concerns, and seriously considered my experiences and knowledge about my body.
Describe your experience with your nurse.
We loved seeing Alisha! She was supportive, kind and compassionate. She always had a smile and was ready to encourage us on our journey.
How was your experience with Anthony Wakim?
Dr Wakim was very thoughtful about the process we were taking (mostly diagnostic). He carefully explained the steps ahead of us and encouraged us that our path was going to lead to success. He also performed a needed procedure and was very calm, clear, and helped to lighten the mood while still quickly performing his tasks.
What one piece of advice would you give a prospective patient of Anthony Wakim?
He isn't always gentle as he communicates results from testing or expected outcomes, but he is very thorough and wishes to see his patients have success. Be patient and know that his experience makes him very good at his job.
Describe the protocols Anthony Wakim used in your cycles and their degree of success.
Our testing showed perfect fertility for both my husband and I, so his recommendation was IUI and clomid with monitoring. This protocol did eventually work though we ended up at a different clinic for the sake of proximity to our home.
Describe the costs associated with your care under Anthony Wakim.
Consult - $180; HSG - $700, fertility blood panel - $900, sperm washing test - $300, ultrasound - $600. (Approx). These prices are before insurance; we ultimately paid about $600 total. IUI - $2200 with monitoring.
7
Doctor
Anthony Wakim
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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6
Age
32 - 33
Treated
2013 - 2014
Success with this Doc
No
Treatment
18 IUI, 1 IVF
Diagnosis
PCOS
6
There were a ton of nurses on the nursing staff [at UPMC Magee] that made it difficult to ever see the same nurse twice...very unorganized and sometimes wouldn't even look at your chart before they spoke to you... I told the nurse I hadn't had a recent ultrasound and discovered they were using an old ultrasound to make decisions during the IVF cycle...The clinic is clean and capable of providing adequate care. Our experience there is not a good one. During our IVF, we had 31 eggs retrieved, 20 were mature and only 1 fertilized. The clinic didn't perform ICSI and at the time I had no idea what that was. I didn't fee like they were very aggressive in their approach.
+ Read more
Age
32 - 33
Treated
2013 - 2014
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 4 Docs
Treatment
18 IUI, 1 IVF
Diagnosis
PCOS
6
Describe your experience with UPMC Magee.
The clinic is clean and capable of providing adequate care. Our experience there is not a good one. During our IVF, we had 31 eggs retrieved, 20 were mature and only 1 fertilized. The clinic didn't perform ICSI and at the time I had no idea what that was. I didn't fee like they were very aggressive in their approach.
During treatment, did you feel like you were treated like a number or a human?
There were so many nurses on staff nobody had any idea who you were even though I was in the clinic all the time. If you wanted to get in contact with a nurse, you had to call the "nurses line" and leave a message and wait for a call back from whichever nurse decided to call. The nurses never knew who you were, so if you don't keep detailed notes on your cycle, medication, ultrasounds, etc., the probability of the nurses knowing where you are in your cycle is slim.
Describe your experience with the nursing staff.
There were a ton of nurses on the nursing staff that made it difficult to ever see the same nurse twice. In my experience, the nursing staff was very unorganized and sometimes wouldn't even look at your chart before they spoke to you.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Joseph Sanfilippo?
Dr. Sanfilippo was a great doctor who was unfortunately surrounded a poor support staff. Dr. Sanfilippo made sure to give details about your procedure and had a good bedside manner. We unfortunately had a lot of bad experiences at UPMC, but Dr. Sanfilippo was the only reason we kept going back. If Dr. Sanfilippo was at any other clinic, we wouldn't hesitate to see him again.
What one piece of advice would you give a prospective patient of Joseph Sanfilippo?
Dr. Sanfilippo listens to your concerns and will put you on a path that is specific to your needs. He did listen when we told him that we had been doing fertility treatments for years and just wanted to go straight into IVF without having to do anymore IUIs or medication cycles. He took into account all of our prior history and agreed that our best course of action was IVF. The only negative I have to say about Dr. Sanfilippo is his support staff is not good or organized which made our experience at the facility negative.
Describe the protocols Joseph Sanfilippo used in your cycles and their degree of success.
Dr. Sanfilippo suggested IVF with menopur and follistem injections. I was monitored with ultrasounds and bloodwork. The support staff (nurses) didn't perform an ultrasound and kept using an old one to determine future protocols. Once I realized what was going on, I brought it to their attention and they immediately got me in for a "fresh" ultrasound to monitor.
Describe the costs associated with your care under Joseph Sanfilippo.
My husband and I had a ton of bloodwork done and the cost was really high. The IVF was very expensive, but probably around the same as the national average.
7
Doctor
Joseph Sanfilippo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
Treated
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
PCOS, Unexplained
9
The nurses in the office [at UPMC Magee] were sweet and attentive ...because they work with the MaGee clinic in Pittsburgh, the hours can be kind of crappy, especially around the holidays. I was bumped back a whole month because they basically only work the first half of December (obviously not dr collins fault but it definitely sucked)...The transfer itself was ~$4000. Ultrasounds & Appointments came in around $1000. Medication was ~$6000
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Engineer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
PCOS, Unexplained
9
Describe your experience with UPMC Magee.
The nursing staff is great. Dr. Collins is a really intelligent guy who definitely knows what he's doing. My notes of caution would be that you do need to be prepared to ask anything if you're not sure and that because they work with the MaGee clinic in Pittsburgh, the hours can be kind of crappy, especially around the holidays. I was bumped back a whole month because they basically only work the first half of December (obviously not dr collins fault but it definitely sucked)
During treatment, did you feel like you were treated like a number or a human?
Dr. Collins sat down with us for as long as we wanted each time. He was genuinely (or at least seemed genuinely) happy when I got pregnant and made sure we knew each and every step. I was pretty distressed coming into his clinic fresh off a miscarriage from my old doctor and he made sure to tell me what he thought my old doctor had missed and he was right because I was able to get pregnant
Describe your experience with the nursing staff.
The nurses in the office were sweet and attentive and I always felt like they were just waiting for me to get there to help me out (I understand that's not the case but I was the first appointment of the day, usually, so it always felt like the whole thing was for me). They answered all my questions, let me cry when I needed to cry, and celebrated when we needed to celebrate
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Robert Collins?
Dr. Collins was able to pin point what went wrong with my previous doctor. My previous doctor had not mentioned that I could have PCOS and based on my egg retrieval numbers (done with previous dr) he said there was no way I don't have it and was able to adjust the plan he originally thought we'd do to compensate for that. He's a very smart guy and maybe not the most personable (kind of quiet) but I don't care as long as you get the job done
What one piece of advice would you give a prospective patient of Robert Collins?
Make sure you ask him anything you're thinking. He might not always answer your concerns outright, but if you ask him about it he definitely already has considered it (at least in his head) and can give you a good answer/plan.
Describe the protocols Robert Collins used in your cycles and their degree of success.
I did a FET. He kept me on birth control for 2 months then we moved to gentle stimulation with estradiol. He used PIO for my progesterone as he didn't want to risk it with crinone or endometrin (not being as effective).
Describe the costs associated with your care under Robert Collins.
The transfer itself was ~$4000. Ultrasounds & Appointments came in around $1000. Medication was ~$6000
9
Doctor
Robert Collins
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
32 - 34
Treated
2013 - 2015
Success with this Doc
?
Treatment
IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
The entire team at Magee is AMAZING. Everyone from the receptionist at the front desk (who knows my name!), to the RN's, to the phlebotomists cared about me as a human.
+ Read more
Age
32 - 34
Treated
2013 - 2015
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
During treatment, did you feel like you were treated like a number or a human?
The entire team at Magee is AMAZING. Everyone from the receptionist at the front desk (who knows my name!), to the RN's, to the phlebotomists cared about me as a human. When going through infertility treatments, it is so easy to remove the human factor. It's just a lot of poking and prodding. I've been going to Magee for nearly two years now, and I've never, ever felt like I was just a number. I can't tell you how much that means to me.
Describe your experience with your nurse.
This process is scary and confusing. I've called the RN line many times about silly things and they always called me back quickly, answered my questions, and didn't ever make me feel like I was wasting their time, or that my question was too small, or too silly.
How was your experience with Shweta Nayak?
She is wonderful. Her bedside manner so calm and so kind. My husband and I both have some rather abnormal issues, and she handled all of our questions, and each step in both of our care process with ease and skill. She spent 90 minutes speaking with us about our first cycle, answering every single question we both had; we never felt rushed. She performed many of my procedures, she was skilled and made me feel as comfortable as possible.
What one piece of advice would you give a prospective patient of Shweta Nayak?
Be open and honest about your worries and questions.
10
Doctor
Shweta Nayak
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Educational Resources
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10
Age
31
Treated
2016
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor, Tubal Blockage
10
Be prepared to leave messages with every phone call [at UPMC Magee]. It's better to leave detailed messages so they can have answers for you when they return the call...Medications were 4K IVF was 12k...Dr S took his time to explain every detail of our diagnosis and our best options. He was not in a rush to get out of the door. He was there to answer all questions and was very compassionate towards us...We liked him so much we are sticking with him for round two.
+ Read more
Age
31
Treated
2016
Success with this Doc
?
Race
Other
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor, Tubal Blockage
10
Describe your experience with UPMC Magee.
Be prepared to leave messages with every phone call. It's better to leave detailed messages so they can have answers for you when they return the call.
During treatment, did you feel like you were treated like a number or a human?
Dr S took his time to explain every detail of our diagnosis and our best options. He was not in a rush to get out of the door. He was there to answer all questions and was very compassionate towards us
How was your experience with Joseph Sanfilippo?
Great experience with Dr Sanfillipo. He shows compassion and takes his time explaining everything. He explains things in ways for someone not in the medical field can understand, which I've found some doctors have difficulty doing. He took his time and listened to all of my questions and concerns. I never felt like I was asking a dumb question. Yes, our first round was not successful but had nothing to do with him. My body did not respond the way we were hoping. We liked him so much we are sticking with him for round two.
What one piece of advice would you give a prospective patient of Joseph Sanfilippo?
Don't be afraid to ask questions if you don't understand. He will take the time to explain everything.
Describe the costs associated with your care under Joseph Sanfilippo.
Medications were 4K IVF was 12k My insurance does not cover fertility treatments.
10
Doctor
Joseph Sanfilippo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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2
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
No
Treatment
2 IUI, IVF, Donor Eggs, Donor Sperm
Diagnosis
Anovulation, PCOS
2
[U of Pitt - Magee] Very disorganized and too large. Billing is not specific and hard to figure out... I've been going there for well over a year and she [Dr. Menke] is the only staff member that knows my name. They don't review my chart so despite being a lesbian I am asked questions like "are you doing timed intercourse" and the like..Had a canceled cycle due to nursing error. My medications were also called in to the wrong pharmacy during one cycle. They are not at all accommodating and everything is always a scramble. They didn't realize our 6month labs were expired until last minute.
+ Read more
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, IVF, Donor Eggs, Donor Sperm
Diagnosis
Anovulation, PCOS
2
Describe your experience with UPMC Magee.
Very disorganized and too large. Billing is not specific and hard to figure out. They also did not send any kind of notice before sending a bill for our year of storage.
During treatment, did you feel like you were treated like a number or a human?
Dr. Menke isn't very attentive but the office itself is too large. I've been going there for well over a year and she is the only staff member that knows my name. They don't review my chart so despite being a lesbian I am asked questions like "are you doing timed intercourse" and the like.
Describe your experience with the nursing staff.
They are absolutely awful. We missed an entire cycle due to a nursing error. They frequently provided me with false information. I have access to my chart due to working in the same hospital system and their documentation was also inappropriate.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
  • Scheduled the wrong procedure
How was your experience with Marie Menke?
Dr. Menke is fantastic! She is attentive and compassionate. She is one of the only reasons we've stayed with the clinic. She explains things thoroughly and is also very aware of the expense of fertility treatments and does her best to minimize them.
What one piece of advice would you give a prospective patient of Marie Menke?
Beware of the rest of the staff.
Describe the protocols Marie Menke used in your cycles and their degree of success.
Dr. Menke utilized a very specific estrogen protocol to reduce fluid build up in my lining. She was very thorough in making sure we had a successful transfer
Describe the costs associated with your care under Marie Menke.
30k
4
Doctor
Marie Menke
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
[UPMC Magee is in a] Bad location, cost seems more than other states. Good results though. Was nice to have everything done in the same place. Strengths were the callback system. Left directions so I didn't have to wait for a call.... They [the nursing staff] seemed to be organized and were very helpful in answering questions... I felt like I saw the same PA several times and she never remembered me. But everyone was overall nice and helpful.
+ Read more
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
Describe your experience with UPMC Magee.
Bad location, cost seems more than other states. Good results though. Was nice to have everything done in the same place. Strengths were the callback system. Left directions so I didn't have to wait for a call.
During treatment, did you feel like you were treated like a number or a human?
I felt like I saw the same PA several times and she never remembered me. But everyone was overall nice and helpful.
Describe your experience with the nursing staff.
They seemed to be organized and were very helpful in answering questions.
How was your experience with Anthony Wakim?
Dr. Waking was very intelligent and personable. He did give me hope for the first time. My only issue was that he wanted me to do more IUIs than I wanted but was understandable and agreeable when I wanted to proceed to the next step.
What one piece of advice would you give a prospective patient of Anthony Wakim?
Do your research. Know what questions to ask and don't be afraid to ask them.
Describe the protocols Anthony Wakim used in your cycles and their degree of success.
With the IUIs, I was on clomid for 5 days without any other meds. For IVF, I was on gonal f, microdose hcg at first. They did need to be increased as my estrogen did not raise quick enough. Once it did I was started on cetrotide and then ovidrel for trigger. I was also on a baby aspirin after transfer up until my 6 week ultrasound.
Describe the costs associated with your care under Anthony Wakim.
Around 17,000
10
Doctor
Anthony Wakim
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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0
Age
33
Treated
2014
Success with this Doc
No
Treatment
Fertility Medications
Diagnosis
Diminished Ovarian Reserve, Endometriosis
0
They didn't bother to call with test results on one occasion that definitely would have changed our course of action... All of the interactions with everyone in the office, from the receptionist to the doctor himself were very impersonal and the office felt like an assembly line.
+ Read more
Age
33
Treated
2014
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Diminished Ovarian Reserve, Endometriosis
0
During treatment, did you feel like you were treated like a number or a human?
Even more than a number, I felt like a dollar sign. Throughout the entire process we were never asked how we felt about the recommended treatments. It was just assumed that we would do whatever he said. All of the interactions with everyone in the office, from the receptionist to the doctor himself were very impersonal and the office felt like an assembly line.
Describe your experience with the nursing staff.
I've repressed many of these memories, I think, but the nursing staff as a whole seemed very cold and business-like. I don't know if I saw a single person in that office smile.
What specific things went wrong at this clinic?
  • Failed to send your chart to another clinic
  • Failed to convey critical information
How was your experience with Anthony Wakim?
He was very impersonal all the time and downright unprofessional at several points too. He delivered the news of my diagnosis without an ounce of compassion and didn't even offer me a tissue. I guess if I could sum it up in one word, I would say that the whole experience made me feel small.
What one piece of advice would you give a prospective patient of Anthony Wakim?
He seems knowledgable enough about the ins and outs of fertility but he lacks bedside manner and compassion. If you can deal with this, he may be a good fit.
0
Doctor
Anthony Wakim
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
27 - 28
Treated
2015 - 2016
Success with this Doc
No
Treatment
4 Fertility Medications
Diagnosis
PCOS, Other
7
Clinic [UPMC Magee] is great. Sometimes there were emergencies that took priority over scheduled appointment so sometimes making back to school or work aren't always possible. With so many appointments it is hard when you dont get seen in time...The nurses were why i kept going, they motivated me and hugged me when i left his office in tears. They were so respectful and i wouldnt have made it as far as i did without them. They really are top notch!
+ Read more
Age
27 - 28
Treated
2015 - 2016
Success with this Doc
No
Race
European, Black or African-American, Native American, Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
4 Fertility Medications
Diagnosis
PCOS, Other
7
Describe your experience with UPMC Magee.
Clinic is great. Sometimes there were emergencies that took priority over scheduled appointment so sometimes making back to school or work aren't always possible. With so many appointments it is hard when you dont get seen in time.
During treatment, did you feel like you were treated like a number or a human?
Never remembered what we discussed or i guess didnt write down everything, and not very compassionate
Describe your experience with the nursing staff.
The nurses were why i kept going, they motivated me and hugged me when i left his office in tears. They were so respectful and i wouldnt have made it as far as i did without them. They really are top notch!
How was your experience with Anthony Wakim?
Just not what i was expecting, wanted more conpassion and understanding. Lack of warmth and how could a man ever underatand the emptiness you feel when youve been told that getting pregnant naturally is not an option. And when treatments fail no reassurance of furture treatments working
What one piece of advice would you give a prospective patient of Anthony Wakim?
He is a good at what he does just isnt very personable
Describe the costs associated with your care under Anthony Wakim.
Pennsylvania has no insurance coverage for any fertility treatments. The only thing my insurance covered was the office visits.
3
Doctor
Anthony Wakim
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
Treated
Success with this Doc
?
Treatment
4 IUI, Donor Sperm
Diagnosis
Endometriosis, PCOS
10
Everyone in the office [at UPMC Magee] has your best interest in mind. Even though you might not get the results you want as fast as you would like, everyone is rooting for you. Do your research as far as grants, financial assistance. The office will give you information about all your options...We love all of the nurses in the office. They answer all my questions every time. (Which is ALOT of questions- phone calls, emails)
+ Read more
Age
Treated
Success with this Doc
?
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, Donor Sperm
Diagnosis
Endometriosis, PCOS
10
Describe your experience with UPMC Magee.
Everyone in the office has your best interest in mind. Even though you might not get the results you want as fast as you would like, everyone is rooting for you. Do your research as far as grants, financial assistance. The office will give you information about all your options.
Describe your experience with your nurse.
We love all of the nurses in the office. They answer all my questions every time. (Which is ALOT of questions- phone calls, emails)
How was your experience with Robert Collins?
We completely trust and respect Dr. Collins. We have had some unexpected events happen to us which was out of Dr. Collins hands. We have met with him multiple times to discuss the next steps. At our egg retrieval we found out our 2 vials of donor sperm from Fairfax cryobank had no motility and severe abnormalities. The transfer was cancelled and I am back on birth control starting lupron injections this week. Dr. Collins has walked us though every step.
What one piece of advice would you give a prospective patient of Robert Collins?
Everyone is different.
Describe the protocols Robert Collins used in your cycles and their degree of success.
IUI - day 1 period baseline ultrasound and labs. Day 3-7 oral letrozal. Day 11-15 ultrasound/labs. Trigger shot 36 hours prior to IUI IVF - birth control. Baseline ultrasound/labs with period. Day 3 begin stims. Ultrasound day 5 of stims and every few days until ready for retrieval. Menopur mornings. Follistim evenings. Trigger shot 36 hours prior to retrieval
Describe the costs associated with your care under Robert Collins.
$27,000 all costs including donor sperm. 4 IUIs. IVF and all meds. Surgery laparoscopy/hystoscopy covered by insurance.
10
Doctor
Robert Collins
Communication
Compassion
Adaptability
Frequency seen during appointments
10
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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5
Age
38 - 39
Treated
2010 - 2011
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
5
The clinic [UPMC Fertility] is located at Magee. It is clean and easy to access....There is a large nursing staff used by a number of doctors. They tend to get to know the patients and as they do they warm up to us, but it takes a while....Depending on the fellow assisting Dr. Sanfilippo I felt more like a human. However, the entire proves was very much impersonal.
+ Read more
Age
38 - 39
Treated
2010 - 2011
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
5
Describe your experience with UPMC Magee.
The clinic is located at Magee. It is clean and easy to access.
During treatment, did you feel like you were treated like a number or a human?
Depending on the fellow assisting Dr. Sanfelippo I felt more like a human. However, the entire proves was very much impersonal.
Describe your experience with the nursing staff.
There is a large nursing staff used by a number of doctors. They tend to get to know the pacients and as they do they warm up to us, but it takes a while.
How was your experience with Joseph Sanfilippo?
I liked that he was honest, but did not like that my multiple miscarriages could not be explained as all my tests came back normal. Eventually, only after going through IVF treatment did we discover that the issue was Luteau Phase Defect and that the solution was simply to inject myself during the first trimester of pregnancy with progesterone. It was a lot of heartache to reach this conclusion, but ultimately I am now a mother of 1 and 9 months pregnant with my second. Both naturally conceived and maintained by injecting progesterone during the first 13 weeks of pregnancy.
What one piece of advice would you give a prospective patient of Joseph Sanfilippo?
Leave no stone unturned, the simplest of solutions could be overlooked by the providers as they tend to focus so much on the more complicated factors.
Describe the costs associated with your care under Joseph Sanfilippo.
The costs are expensive, but luckily my insurance covered most of it.
5
Doctor
Joseph Sanfilippo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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0
Age
35
Treated
2015
Success with this Doc
No
Treatment
3 IUI, IVF
Diagnosis
Unexplained
0
Be sure to ask specific questions when you are with the nurses or doctor. You aren’t really given another chance to do so. Dr Wakim does not do phone conferences so everything is face to face. We were also not told that we could monitor locally. They didn’t really offer insight on anything. Assumed we knew the process
+ Read more
Age
35
Treated
2015
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, IVF
Diagnosis
Unexplained
0
Describe your experience with UPMC Magee.
Be sure to ask specific questions when you are with the nurses or doctor. You aren’t really given another chance to do so. Dr Wakim does not do phone conferences so everything is face to face. We were also not told that we could monitor locally. They didn’t really offer insight on anything. Assumed we knew the process
During treatment, did you feel like you were treated like a number or a human?
We were not given a point of contact and had to navigate the process by ourselves.
Describe your experience with the nursing staff.
The clinic did not offer us one point of contact. You go in for meetings and then if you have questions it’s a hassle to get answers. The nurses also did not stick to our plan we created with the dr
What specific things went wrong at this clinic?
  • Failed to convey critical information
How was your experience with Anthony Wakim?
His bedside manner was deplorable. It was like he was God. We drove nearly 2 hours each way to get to appointments and he spent very little time with us. During our last procedure he became very nasty in the OR
What one piece of advice would you give a prospective patient of Anthony Wakim?
Don’t bother
Describe the costs associated with your care under Anthony Wakim.
$8,000 IVF, $3,000 embryo transfer. All meds were approximately $4,000 combined
0
Doctor
Anthony Wakim
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
25 - 26
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
5 Fertility Medications
Diagnosis
7
I was being treated for secondary infertility with unique religious considerations for my treatment. Dr. Gosman was incredibly supportive and understanding and willing to accommodate my unique needs and try different things. I still remember my first visit with her, after over a year of trying and failing to conceive, she said to me "You've had a baby before, and you'll have one again." She gave me so much hope at a time when I was feeling hopeless.
+ Read more
Age
25 - 26
Treated
2013 - 2014
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 Fertility Medications
Diagnosis
7
During treatment, did you feel like you were treated like a number or a human?
I was being treated for secondary infertility with unique religious considerations for my treatment. Dr. Gosman was incredibly supportive and understanding and willing to accommodate my unique needs and try different things. I still remember my first visit with her, after over a year of trying and failing to conceive, she said to me "You've had a baby before, and you'll have one again." She gave me so much hope at a time when I was feeling hopeless.
8
Doctor
Gabriella Gosman
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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4
Age
Treated
Success with this Doc
No
Treatment
15 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Unexplained
4
I had to text my Hubby in the waiting room to see what was going on. he was told they forgot about me.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 3 Docs
Treatment
15 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Unexplained
4
During treatment, did you feel like you were treated like a number or a human?
during one of my IUI's I was left in the room on the table waiting for my insemination for over 30 mins. when no one came in I had to text my Hubby in the waiting room to see what was going on. he was told they forgot about me. it took them another 20 mins to come in and do the insemination!
Describe your experience with the nursing staff.
The PA was very sweet and tried to make each appointment a positive one.
What specific things went wrong at this clinic?
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Lost or damaged samples
  • Canceled a cycle due to clinic error
How was your experience with Anthony Wakim?
I never felt like they took the time to understand our situation. nor, did they try to make the process any easier for us and in fact we felt like they made it harder. We felt like we were just a number in a huge baby factory!
3
Doctor
Anthony Wakim
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
UPMC Magee
Magee
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less