University of Michigan Center for Reproductive Medicine

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Ann Arbor
475 Market Place
Ann Arbor, MI 48108
734-763-4323
On a scale from 0-10, how likely are you to recommend University of Michigan Center for Reproductive Medicine to a friend?
Strongly recommend: 8Neutral: 4Don't recommend: 47.9
16 assessments
  • 50% Strongly recommend (9-10)
  • 25% Neutral (7-8)
  • 25% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
?
Annual Cycles National Avg.
344
16 assessments
10
Age
33
Treated
2016
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Anovulation, Diminished Ovarian Reserve, Male Factor
10
Billing [at U of Michigan] has been an issue. Almost every bill we get has a problem with it, sometimes by a lot. The way it's done is pretty confusing (this is mostly my insurance's fault) so it's tough to check that what the clinic billed is correct. They have an awesome finance person who has fixed the bills for us, and also helped us understand how much everything should cost.
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Age
33
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI
Diagnosis
Anovulation, Diminished Ovarian Reserve, Male Factor
10
Describe your experience with University of Michigan Center for Reproductive Medicine.
The front desk staff is really awesome in general. So friendly and efficient and they often recognize you when you come in. I had one weird experience at my first IUI when the person who checked my husband in didn't understand why he was there (I guess the semen collection was in my name?) and we basically had to shout that we were there for an IUI in front of everyone in the waiting room. While I was waiting this same person told me that I would get pregnant if it was meant to be, which honestly made me feel pretty crappy.
During treatment, did you feel like you were treated like a number or a human?
Dr. Randolph always took lots of time to answer all of our questions and never seemed rushed.
Describe your experience with the nursing staff.
The nursing staff at this clinic is awesome. They are the ones responding to most of the online messages, and I love far away so I sent them A LOT of messages rather than coming in for visits. The only bad experience I had was when they told me to take a medication I had just mentioned I was allergic to.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to consider drug intolerance
How was your experience with John F. Randolph?
Dr. Randolph was always kind and caring, even when we were under a lot of stress. He responded to my messages very quickly and is very knowledgeable. He seems pretty laid back which helped to calm me down when I was feeling very anxious. I did three IUIs that all failed, but Dr. Randolph did not actually perform any of them.
What one piece of advice would you give a prospective patient of John F. Randolph?
There are many good doctors at Michigan and Dr. Randolph is definitely one of them. Write your questions down ahead of time so you remember to ask them all!
Describe the protocols John F. Randolph used in your cycles and their degree of success.
Three femara with ovidrel and timed intercourse and progesterone followed by three femara with ovidrel and iui and progesterone. All failed.
Describe the costs associated with your care under John F. Randolph.
My insurance didn't cover IUI. It was about $600 per try. IUI drugs were very cheap. PGS is about $3000. Not sure yet how much IVF will be.
9
Doctor
John F. Randolph
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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5
Age
34
Treated
2016
Success with this Doc
?
Treatment
1 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
5
Communication at this clinic [Univ of Michigan Center for Reproductive Medicine] - among the health care team and then how they communicate to the patient needs to be improved. Miscommunications were frequent and in an educational session, it was readily apparent that even for patients on the same protocols, we all had varying degrees of knowledge about our clinical condition, which is a reflection on the communication abilities of the clinic.
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Age
34
Treated
2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Professor
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
5
Describe your experience with University of Michigan Center for Reproductive Medicine.
Communication at this clinic - among the health care team and then how they communicate to the patient needs to be improved. Miscommunications were frequent and in an educational session, it was readily apparent that even for patients on the same protocols, we all had varying degrees of knowledge about our clinical condition, which is a reflection on the communication abilities of the clinic.
During treatment, did you feel like you were treated like a number or a human?
She was direct and tailored her recommendations not only to my clinical situation but also our emotional state
Describe your experience with the nursing staff.
Nursing staff were kind and thorough. At times, inconsiderate to the fact that I had contraindications to OCPs which they repeatedly asked me "oh you're not taking birth contro right?" which I understand was their attempt to tailor but ended up making me feel like there was another thing wrong with me and my body. There was also some conflicting info from some nurses so I repeatedly had double check certain things r/t my protocol.
What specific things went wrong at this clinic?
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Yolanda R. Smith?
She is direct and experienced. We always were provided tons of information which is what we wanted but sometimes (and this may be because of our clinical situation) not a lot of very pointed feedback - such as this is the best course of treatment for you. We liked having all the info and being able to make an informed decision but some people may not have appreciated this approach.
What one piece of advice would you give a prospective patient of Yolanda R. Smith?
Be prepared with questions and make sure to request a detailed game plan at the end of each appointment
Describe the protocols Yolanda R. Smith used in your cycles and their degree of success.
I was on an antagonist protocol with Metformin. I starred on a low dose of Gonal-F, then added Menopur and Ganirelix. I've only have one stim so far and if we do another one, she recommended increasing my dose of Gonal f to see if we can get more eggs. Because I have PCOS, there was high risk of OHSS, so I believe they were more cautious in my stimulation which made sense.
Describe the costs associated with your care under Yolanda R. Smith.
We have coverage of 80% of fertility treatments up to a lifetime benefit of $20,000. So far, out of pocket, for 1 IUI, mock transfer and 1 stim and egg retrieval, we've paid $3000. PGS is costing us an additional $2000.
6
Doctor
Yolanda R. Smith
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
41
Treated
2015
Success with this Doc
No
Treatment
1 IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Uterine Fibroids
0
[U of Michigan] Pros: Major University hospital with access to cutting-edge research. Experienced and well-credentialed staff members. Cons: Large, impersonal, uncaring atmosphere. Perhaps they go by research too closely--definitely an emphasis on the science of medicine rather than the art--unwillingness to experiment with different protocols or do anything different than what it says to do by the book...
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Age
41
Treated
2015
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Writer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Uterine Fibroids
0
Describe your experience with University of Michigan Center for Reproductive Medicine.
Pros: Major University hospital with access to cutting-edge research. Experienced and well-credentialed staff members. Cons: Large, impersonal, uncaring atmosphere. Perhaps they go by research too closely--definitely an emphasis on the science of medicine rather than the art--unwillingness to experiment with different protocols or do anything different than what it says to do by the book.
During treatment, did you feel like you were treated like a number or a human?
Dr. Smith was involved in guiding my husband and I toward making huge decisions that were very important to us. Yet, every time she saw us she introduced herself as if we'd never met before. After a disappointing egg retrieval a nurse brought her in to speak with us and she was clearly in a rush--her manner was incredibly cold, and she didn't even take off her surgical mask while speaking to us. While I think she knows her medicine, she did not explain things well to us, and simply told us what to do, without really involving us in the decision-making process. Would not recommend!
Describe your experience with your nurse.
While most of the nurses were extremely nice, the large size of the staff made it difficult to really feel a connection with anyone. We rarely saw the same person more than once. DeLynn (sp?) and Lindsey were two nurses who we did meet a few times, and who were very kind and concerned in their dealings with us.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
  • Scheduled the wrong procedure
How was your experience with Yolanda R. Smith?
Very cold and uncaring. Did not recognize us from visit to visit--each time she saw us she acted like she'd never met us before. While I believe she has a good understanding of medicine, her bedside manner is nonexistent. (And when we left this clinic I did have big doubts about whether I received good care--it was not until receiving a second opinion that I felt confident in her ability to address my medical issues.)
What one piece of advice would you give a prospective patient of Yolanda R. Smith?
Don't expect to have a relationship with this doctor. She will treat you like a number and will not involve you in your own healthcare decisions. You should also be aware that at this clinic it is very difficult to get consistent care from any one doctor--they have a huge staff and you will rarely see the same doctor twice.
Describe the protocols Yolanda R. Smith used in your cycles and their degree of success.
I don't remember the exact drugs. After experiencing repeated (naturally conceived) pregnancy losses I was diagnosed with diminished ovarian reserve. Dr. Smith prescribed very high doses of injectable medicines due to my DOR diagnosis. After our egg retrieval I asked about following a different protocol and was told that high-doses of the IVF meds was the only thing they could do for my condition. Do not see this doctor if you want to follow a protocol that will be tweaked and adjusted from cycle to cycle.
Describe the costs associated with your care under Yolanda R. Smith.
I was fortunate to have my cycle covered by insurance (except for a $2,000 deductible). Therefore, the exact costs do not stick out in my mind--though I think a complete IVF cycle would have been about $8,000. (I also did not complete a full cycle because none of my embryos made it to the blastocyst stage.)
0
Doctor
Yolanda R. Smith
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
41 - 42
Treated
2015 - 2016
Success with this Doc
No
Treatment
10 IUI, 3 IVF, Donor Eggs, Donor Sperm
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Endometriosis, Male Factor, Poor Egg Quality, Other
10
I think one of their [U of Michigan] strengths is that everyone on the team, physicians, nurses, fellows, lab folks know about every patient. They are all 100% in on your care and all know what's going on with you at any point in time. I always felt like we were all rooting for my success. ...there are also trainees in this clinic...med students, residents, fellows....There is a team of nurses at the clinic...they all know about every patient and are all involved in a cycle.
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Age
41 - 42
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
10 IUI, 3 IVF, Donor Eggs, Donor Sperm
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Endometriosis, Male Factor, Poor Egg Quality, Other
10
Describe your experience with University of Michigan Center for Reproductive Medicine.
I think one of their strengths is that everyone on the team, physicians, nurses, fellows, lab folks know about every patient. They are all 100% in on your care and all know what's going on with you at any point in time. I always felt like we were all rooting for my success. That being said, if you have a great relationship with a particular provider, you may not see that person on the day of a retrieval or a transfer. There are also trainees in this clinic...med students, residents, fellows. Feel free to request they are not a part of your care or certain procedures if you don't want them there.
During treatment, did you feel like you were treated like a number or a human?
Michael is kind, warm, and brilliant!! He took as much time as I needed in all visits. He is readily reachable and wonderful to work with and very easy to talk to. He was just as disappointed as I was when my cycles did not go as expected. He helped me with alternatives to care that they were not able to provide in their clinic and was very honest with me when he thought it would be very difficult for me to conceive given my circumstances. I would highly recommend Michael to anyone.
Describe your experience with the nursing staff.
There is a team of nurses at the clinic...they all know about every patient and are all involved in a cycle. They are wonderful, sweet, experienced, knowledgeable, easy to reach, encouraging, and supportive. Overall they are awesome!
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Michael Lanham?
I saw Michael for my second and third rounds of IVF (after a successful IVF cycle and birth of my son). The first cycle with him did very unexpectedly not go well at all...he was honest but encouraging throughout the process. I didn't have anything to transfer, which was heartbreaking. There was a technical glitch that let me know this before he had a chance to call me to tell me (my appointment was automatically cancelled and I received an alert). He was very apologetic and is continually striving to do better for his patients and the clinic. Although he thought the chances of being successful were low, he let me pursue a 3rd cycle. I made it to transfer that time, but did not end up pregnant. It was heartbreaking...he was supportive and understanding. We talked about other alternatives to build my family. As a single parent by choice, my insurance was not going to cover my care because they didn't think there was enough evidence I couldn't conceive naturally. I found out about this days before my retrieval was expected. Little did I know Michael had already been going to bat for me on my behalf with the insurance company. He's a true gem and a gift to the field of reproductive medicine. Although my cycles under his direction were not successful, I would highly recommend him to anyone.
What one piece of advice would you give a prospective patient of Michael Lanham?
Be honest with him about any fears or anxieties that you have...he will let you know that you're not the only one and let you know what clinical evidence there is to support his answer. He's very easy to talk to and supportive of all family building situations, single parents, same sex parents, and heterosexual families.
Describe the protocols Michael Lanham used in your cycles and their degree of success.
Did agonist protocol for one cycle, flare protocol for the cycle I insisted on.
Describe the costs associated with your care under Michael Lanham.
I do not recall...I had insurance coverage for the two cycles that I did with Michael.
10
Doctor
Michael Lanham
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Diminished Ovarian Reserve
10
All of the nurses [at University of Michigan Center for Reproductive Medicine] were very nice, whenever we had an office visit. When I sent them a message on the hospital portal, they responded almost every time, the same day. If not, definitely by the next morning...Strengths – always seemed well organized, all of the staff was very polite and answered all of my questions. Whenever I had a question, and I wasn’t at an appointment, I could send a message on the website, and usually got a response within the same day. Weaknesses – none that I am aware of at this time. n. Felt totally comfortable with them.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Diminished Ovarian Reserve
10
Describe your experience with University of Michigan Center for Reproductive Medicine.
Strengths – always seemed well organized, all of the staff was very polite and answered all of my questions. Whenever I had a question, and I wasn’t at an appointment, I could send a message on the website, and usually got a response within the same day. Weaknesses – none that I am aware of at this time. n. Felt totally comfortable with them.
During treatment, did you feel like you were treated like a number or a human?
Whenever I had a question about some sort of procedure, that I had heard about, or wanted to try, if the doctor didn’t know anything about it, she would research the particular topic, and then get back to me. I thought this was very reassuring, that she was open to things other than the initial plan that she set, and wanted to make sure that we were comfortable with our treatment plan.
Describe your experience with the nursing staff.
All of the nurses were very nice, whenever we had an office visit. When I sent them a message on the hospital portal, they responded almost every time, the same day. If not, definitely by the next morning.
How was your experience with Erica Mahaney?
She was great, always very nice, and did her research, before we even came for our first appointment. She personally called me on several occasions, to talk about test results, and what to do moving forward. This was a big help, since we live almost 3 hours away from her office. Even called to check on me when I wasn’t directly in her care, after a miscarriage.
What one piece of advice would you give a prospective patient of Erica Mahaney?
Do you hear about a strange new fertility treatment option, talk to her about it. Anything that you may have a question about, she will most likely be able to answer, and if not, she will do some research, and then get back to you.
10
Doctor
Erica Mahaney
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Diminished Ovarian Reserve
10
I can’t really say that I have seen any weaknesses from this particular clinic [University of Michigan Ctr for Repro Med]....I thought that they all acted very professionally, and treated me like a human being. Whenever I send a message to my doctor in the online portal, they discussed it with her, and were able to respond within the same day, on most occasions. They all were very nice.... I really appreciate my doctor calling me herself, to talk to me about my ultrasounds, and outpatient testing.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Diminished Ovarian Reserve
10
Describe your experience with University of Michigan Center for Reproductive Medicine.
I can’t really say that I have seen any weaknesses from this particular clinic. Some of the drinks that I’ve seen, include listening to the patients, and explaining things to them thoroughly. I really appreciate my doctor calling me herself, to talk to me about my ultrasounds, and outpatient testing.
During treatment, did you feel like you were treated like a number or a human?
I felt like she took the time that she needed, to explain everything to me, and answer any questions I had. She always made me feel comfortable with the treatment plan, and listen to all of my concerns, and anything that I heard floating around on the Internet.
Describe your experience with the nursing staff.
I thought that they all acted very professionally, and treated me like a human being. Whenever I send a message to my doctor in the online portal, they discussed it with her, and were able to respond within the same day, on most occasions. They all were very nice.
How was your experience with Erica Mahaney?
I cannot say enough good things about Dr. Erica Mahaney. I guess what they say is true, the third times the charm. After having a bad experience, with my last reproductive endocrinologist, I have never felt so excited, and hopeful for the future, following our treatment plan. Dr. Mahaney always took the time to listen to my concerns, thoroughly explain her reasoning, and explain some of the myths, and other treatment options, I’ve heard about in infertility support groups. Without even asking, she looked back at all of my previous tests, and added some, to try and get to the bottom of the cause of my infertility, and pregnancy losses.
What one piece of advice would you give a prospective patient of Erica Mahaney?
Don’t be afraid to ask her any questions, because she’s probably heard it from 100 different women. If you have questions about adding something to your protocol, that you’ve heard about, if she is not already educated on that protocol, she will research it, and let you know what she finds. Ask lots of questions, no question is a dumb question.
Describe the protocols Erica Mahaney used in your cycles and their degree of success.
Because she was the third doctor that we have consulted, after our first IVF retrieval, and failure, she went back and looked at everything that had been done, and then discussed how she would like to proceed. Before we were able to start a second IVF cycle with her, he became spontaneously pregnant, but lost the pregnancy due to an embryonic pregnancy. After my body recovered from the miscarriage, we sat down to have a discussion about what we could afford to do in the future. Dr. Mahaney’s plan was to do another cycle of IVF, with the same protocol, since I got good results from the first cycle. Unfortunately, because of the massive amount of that we have already incurred due to fertility treatments, we are not able to afford to go that route. I had had an HSG in 2016, which was inconclusive. Based on where the catheter had been located, it showed that my right fallopian tube may have been blocked, but we couldn’t be sure. Also, since I became pregnant on my first interuterine insemination, and had a spontaneous pregnancy on my own, we decided that we were going to do another HSG, to get a better answer. If my right to does happen to be blocked, we will discuss options as to unlocking the tube, or removing it. Dr. Mahaney would like to put me on a new prescription, electrical, and proceed with timed intercourse. If that doesn’t work within three or four cycles, she would like us to try another and her uterine insemination. At this point, that is all we can afford.
Describe the costs associated with your care under Erica Mahaney.
All of the stuff that we have had to date, has been covered 100% by insurance. The only thing that we don’t have insurance coverage for, is anything fertility related, and fertility medications.
10
Doctor
Erica Mahaney
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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6
Age
32
Treated
2016
Success with this Doc
No
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
6
Strength [for University of Michigan Center for Reproductive Medicine]: Associated with a big health system. Easy access to different laboratories etc. Let you cycle on schedule that works for you. Weakness: Tend to use standard protocols... UM is a huge fan of lupron protocols. They tend to start all patients on this. They will do an antagonist protocol after failure....Like anywhere, some staff are better than others. Overall, they get the job done. You will bond with some and not as much with others. It is a large staff.
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Age
32
Treated
2016
Success with this Doc
No
Race
Black or African-American
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
6
Describe your experience with University of Michigan Center for Reproductive Medicine.
Strength: Associated with a big health system. Easy access to different laboratories etc. Let you cycle on schedule that works for you. Weakness: Tend to use standard protocols
During treatment, did you feel like you were treated like a number or a human?
Dr. John Randolph has very good bedside manner. He is very kind and sympathetic. Within this clinic, he is one of the best. However, UM as a whole treats everyone as a number when it comes to their protocols. They are not very creative and as a patient you really need to advocate for yourself if you are a hard case.
Describe your experience with the nursing staff.
Like anywhere, some staff are better than others. Overall, they get the job done. You will bond with some and not as much with others. It is a large staff.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with John F. Randolph?
John Randolph is very sweet and compassionate. However, he is part of UM which follows very standard protocols. There isn't much individualization. As a patient, you have to push them to make change. If you are an easy case, UM can be great. But for a harder diagnosis, I would seek a more aggressive clinic personally. They are very conservative in their approaches.
What one piece of advice would you give a prospective patient of John F. Randolph?
He is kind and caring. If you have a rather easy IVF case, UM can be great.
Describe the protocols John F. Randolph used in your cycles and their degree of success.
UM is a huge fan of lupron protocols. They tend to start all patients on this. They will do an antagonist protocol after failure.
Describe the costs associated with your care under John F. Randolph.
8,000 OOP for IVF, insurance for meds and workup
5
Doctor
John F. Randolph
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2016
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
PCOS, Tubal Blockage
10
I think the hard part , but also what makes it incredible, with u of m [University of Michigan Center for Reproductive Medicine] is that it is linked to the hospital. They know what they are doing and constantly researching. That makes it less of a "fun clinic ". There are no care baskets or anything like that. They are there to get you pregnant...[nurses are] Very compassionate, responsive, understanding, and sweet. Always there to help and calm my nerves
+ Read more
Age
32
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
PCOS, Tubal Blockage
10
Describe your experience with University of Michigan Center for Reproductive Medicine.
I think the hard part, but also what makes it incredible, with u of m is that it is linked to the hospital. They know what they are doing and constantly researching. That makes it less of a "fun clinic ". There are no care baskets or anything like that. They are there to get you pregnant.
During treatment, did you feel like you were treated like a number or a human?
You can tell he has a family and truly wants me to have one of my own. He is so intelligent, but so caring and made my husband and I very comfortable
Describe your experience with the nursing staff.
Very compassionate, responsive, understanding, and sweet. Always there to help and calm my nerves
How was your experience with John F. Randolph?
Smart, caring, warm, funny, compassionate, well respected, and knows what he is doing. He has made this process as bearable as possible. Even though we are still pending our fresh transfer results, I have confidence he will do what he can to ensure I have a family
What one piece of advice would you give a prospective patient of John F. Randolph?
Relax and ask questions, he will go over everything
Describe the protocols John F. Randolph used in your cycles and their degree of success.
Letrozol for 4 (3 timed and 1 IUI) Gonalf, menopur, cetrotide, and trigger shot for egg retrieval. Both of my transfers were prepped with Estrace, prometrium, prednisilone, and baby aspirin.
Describe the costs associated with your care under John F. Randolph.
Mine has gone through insurance. So far about $8k out of pocket, but we also did PGS which is not covered
10
Doctor
John F. Randolph
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38
Treated
2016
Success with this Doc
?
Treatment
3 Fertility Medications
Diagnosis
Unexplained
10
The clinic [Univ of MI Center for Reproductive Medicine] is very nice. The office staff is friendly and they get you in for procedures very fast. I appreciate that they also have a support group and counselor if you are interested.... The nursing staff have all been very kind and quick to communicate back to me when needed.... We have unexplained infertility. We did 3 rounds of Femara with Ovidrel, however I developed complex cysts
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Age
38
Treated
2016
Success with this Doc
?
Race
Other
Income
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 Fertility Medications
Diagnosis
Unexplained
10
Describe your experience with University of Michigan Center for Reproductive Medicine.
The clinic is very nice. The office staff is friendly and they get you in for procedures very fast. I appreciate that they also have a support group and counselor if you are interested.
During treatment, did you feel like you were treated like a number or a human?
Dr Randolph is very kind and considerate. He is sensitive to your personal journey and doesn't push you.
Describe your experience with the nursing staff.
The nursing staff have all been very kind and quick to communicate back to me when needed.
How was your experience with John F. Randolph?
Dr Randolph is compassionate and caring. He is easy to talk to and spends a lot of time with you. He makes you feel very comfortable. His whole office staff is very kind and it means so much especially during such an emotional time as fertility treatments.
What one piece of advice would you give a prospective patient of John F. Randolph?
Remember to tell the doctor everything you can about your specific issues, concerns, etc.
Describe the protocols John F. Randolph used in your cycles and their degree of success.
We have unexplained infertility. We did 3 rounds of Femara with Ovidrel, however I developed complex cysts. It is not for sure known whether the medication causes the cysts or not, but we are on a break and I will be monitored to see if they go away on their own.
Describe the costs associated with your care under John F. Randolph.
It's hard to say as I believe costs vary depending on insurance.
10
Doctor
John F. Randolph
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
27
Treated
2016
Success with this Doc
No
Treatment
Diagnosis
Recurrent Pregnancy Loss, Male Factor, PCOS
8
I showed up for an appointment [at U of MI-Ann Arbor] once and it didn't seem like the appointment was in their schedule for the day. Another time I left after being told I had miscarried and had to turn around come all the way back in to get a Rhogam injection because they failed to offer it at the time of my appointment. On another occasion I was waiting for lab results and didn't receive a call same day. I had to call in to the L&D triage after hours to get the results.
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Age
27
Treated
2016
Success with this Doc
No
Race
European, Native American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
Diagnosis
Recurrent Pregnancy Loss, Male Factor, PCOS
8
Describe your experience with University of Michigan Center for Reproductive Medicine.
The clinic usually runs behind on appointment timing. This was frustrating as I usually had to get back to my older child who was being cared for by friends during the appointments. The clinic is very accomodating about last minute appointments that are needed, which is appreciated.
During treatment, did you feel like you were treated like a number or a human?
Appointments were usually very brief and interaction was mainly with MAs or nurses.
Describe your experience with the nursing staff.
The nursing staff was usually very good at returning calls quickly and making sure I got the care that I needed.
What specific things went wrong at this clinic?
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
How was your experience with Yolanda R. Smith?
Yolanda Smith is very knowledgeable but seemed to be pushing for IVF in our situation. I wish we would have been offered more testing in addition to the few things we were diagnosed with to see if there were any more reasons for recurrent miscarriages.
What one piece of advice would you give a prospective patient of Yolanda R. Smith?
Come prepared with the questions you have, the appointments are usually brief. The clinic is usually running behind (or at least it was while I was a patient.)
Describe the protocols Yolanda R. Smith used in your cycles and their degree of success.
We used Femara and Ovidrel trigger shots to induce ovulation. Ultrasound monitoring was used mid-cycle before trigger.
4
Doctor
Yolanda R. Smith
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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5
Age
30
Treated
2014
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
5
Strength [for University of Michigan Center for Reproductive Medicine]: Academic center connected to large hospital system Weaknesses: See many doctors over course of treatment, might only see your doctor once, very conservative on protocols, very into evidence-based medicine (i.e. not into supplements or immune protocols because little research).... Like with any clinic, the nursing staff is hit or miss. I think Delynn, Kristina, and Robin are some of the better nurses in the clinic.
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Age
30
Treated
2014
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
5
Describe your experience with University of Michigan Center for Reproductive Medicine.
Strength: Academic center connected to large hospital system Weaknesses: See many doctors over course of treatment, might only see your doctor once, very conservative on protocols, very into evidence-based medicine (i.e. not into supplements or immune protocols because little research).
During treatment, did you feel like you were treated like a number or a human?
Very cold bedside manner. She was not personable enough for me.
Describe your experience with your nurse.
Like with any clinic, the nursing staff is hit or miss. I think Delynn, Kristina, and Robin are some of the better nurses in the clinic.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to convey critical information
How was your experience with Yolanda R. Smith?
We did get pregnant with Dr. Smith but felt it was more luck than the actual protocol. Dr. Smith is not warm at the bedside and you definitely feel more like a number. UM practices as a team anyway, so all of the doctors make the decisions. They are pretty strict on following their protocols, not aggressive in treatment and more conservative. Another reviewer put, they practice more medicine than the art of medicine and I fully agree with that statement.
What one piece of advice would you give a prospective patient of Yolanda R. Smith?
I would not choose Dr. Smith, I think some of the other doctors in the same clinic have a better bedside manner.
Describe the protocols Yolanda R. Smith used in your cycles and their degree of success.
Standard lupron protocol with birth control.
Describe the costs associated with your care under Yolanda R. Smith.
10Kish but workup and meds covered
0
Doctor
Yolanda R. Smith
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
Treated
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Recurrent Pregnancy Loss
8
The clinic [University of Michigan Center for Reproductive Medicine] overall is pretty organized, but almost always delayed. I typically wait 10 min for the nurse to take me back and at least 15 min for the resident or doctor to come to the room. It is fairly hard to get in to see my doctor, but they are as accommodating as they can be...The nurses are very sweet and consistent. It’s nice to see the same faces each time I go. They explain things thoroughly and answer any and all questions.
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Age
Treated
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Recurrent Pregnancy Loss
8
Describe your experience with University of Michigan Center for Reproductive Medicine.
The clinic overall is pretty organized, but almost always delayed. I typically wait 10 min for the nurse to take me back and at least 15 min for the resident or doctor to come to the room. It is fairly hard to get in to see my doctor, but they are as accommodating as they can be.
During treatment, did you feel like you were treated like a number or a human?
Dr. Smith has a chilly bedside manner. She isn’t rude or unkind, but impersonable. She is obviously very intelligent and very skilled at what she does, so it doesn’t bother me personally.
Describe your experience with the nursing staff.
The nurses are very sweet and consistent. It’s nice to see the same faces each time I go. They explain things thoroughly and answer any and all questions.
How was your experience with Yolanda R. Smith?
Dr. Smith has a very chilly bedside manner, but she is straightforward and extremely knowledgeable. I chose to visit Dr. Smith for a second opinion and felt comfortable that she knew her stuff and gave me the best plan of action for my situation.
What one piece of advice would you give a prospective patient of Yolanda R. Smith?
Don’t expect a doctor that will hold your hand and be loving. She is knowledgeable and direct, but not emotional.
Describe the protocols Yolanda R. Smith used in your cycles and their degree of success.
Dr. Smith ordered a variety of tests for me including LH progesterone, autoimmune disorders, and ovarian reserve. She also ordered a hysteroscopy and an endometrial biopsy. The blood results showed nothing abnormal, so the OHS and biopsy are the next plan of action as well as beginning progesterone 72 hours post-ovulation.
Describe the costs associated with your care under Yolanda R. Smith.
My insurance covers 50% of infertility services and I pay a $20 copay for visits.
7
Doctor
Yolanda R. Smith
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
?
Treatment
4 Fertility Medications
Diagnosis
Endometriosis, Uterine Fibroids
7
Waiting time sometimes is long [at U of Michigan]. You do not communicate with your doctor directly, always through a nurse. Staff at the desk are just fine, not very warming either.... Some of them are very caring. Others are cold and didn't show empathy at all. They respond my emails promptly.... They gave me the calendar of my IVF cycle without asking me if it would be frozen or fresh. I felt that I always had to ask to receive all the information.
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Age
35 - 36
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 Fertility Medications
Diagnosis
Endometriosis, Uterine Fibroids
7
Describe your experience with University of Michigan Center for Reproductive Medicine.
Waiting time sometimes is long. You do not communicate with your doctor directly, always through a nurse. Staff at the desk are just fine, not very warming either.
During treatment, did you feel like you were treated like a number or a human?
Some nurses and the doctor were kind of cold and didn't show empathy some times.
Describe your experience with the nursing staff.
Some of them are very caring. Others are cold and didn't show empathy at all. They respond my emails promptly.
What specific things went wrong at this clinic?
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with John F. Randolph?
He is very experienced but sometimes he seemed in a rush, and I didn't feel very welcome to ask questions. However, when he did my surgery he was the kindest person ever. Also, it was hard for me to communicate with him directly.
What one piece of advice would you give a prospective patient of John F. Randolph?
Do not expect a warm doctor and do not feel intimidated. Ask as much as you need to.
Describe the protocols John F. Randolph used in your cycles and their degree of success.
He suggested Clomid and Ovidrel for some cycles to make my ovaries work better. They didn't work, mainly due to my endometriosis.
Describe the costs associated with your care under John F. Randolph.
It was covered by my insurance. I only paid the copay.
6
Doctor
John F. Randolph
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
Treated
Success with this Doc
No
Treatment
1 Embryo Freezing (cancer), IVF, Surrogacy
Diagnosis
10
They [U of MI Ctr for ReproMed] are great at scheduling and communication. The facilities are a bit plain and not overly decorated, but always clean....They are exceptional and personalize your care. We never felt like we were kept in the dark about any detail and they were on hand whenever needed. Very compasssinate!...Our situation was remembered by everyone in the clinic every time we called or cane in. They knew us by name and made us feel welcome, like we were their only patients.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 Embryo Freezing (cancer), IVF, Surrogacy
Diagnosis
10
Describe your experience with University of Michigan Center for Reproductive Medicine.
Nothing that I can think of. They are great at scheduling and communication. The facilities are a bit plain and not overly decorated, but always clean. This is not important to us, however, and the “spa feel” of a clinic does not change the results of your outcome whatsoever anyways
During treatment, did you feel like you were treated like a number or a human?
Our situation was remembered by everyone in the clinic every time we called or cane in. They knew us by name and made us feel welcome, like we were their only patients.
Describe your experience with the nursing staff.
They are exceptional and personalize your care. We never felt like we were kept in the dark about any detail and they were on hand whenever needed. Very compasssinate!
How was your experience with Molly Moravek?
Dr Moravek is great at her job. She was very upfront with all information pertinent to our situation, but delivered it in a personal, caring way. She is extremely knowledgeable about all facets of healthcare and how it fits her particular profession.
What one piece of advice would you give a prospective patient of Molly Moravek?
You’re in good hands!
Describe the protocols Molly Moravek used in your cycles and their degree of success.
We don’t remember a ton of details. However, everything was explained at the time and rationale was given. She used Menopur and Gonal-f for our treatments.
Describe the costs associated with your care under Molly Moravek.
Care covered under the Livestrong fertility grant. $5,000
10
Doctor
Molly Moravek
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
Treated
Success with this Doc
?
Treatment
1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
Everyone in this clinical team [at U of Michigan] was very helpful, compassionate and kind. Quick follow up and follow through, overall great communication. I’m still working with this team and even if there is no resolve i know they will direct me to the right place.... Lindsay and the entire nursing staff with Dr Mahany have been truly amazing. I feel very blessed to have worked so closely with such a wonderful group.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
Describe your experience with University of Michigan Center for Reproductive Medicine.
Everyone in this clinical team was very helpful, compassionate and kind. Quick follow up and follow through, overall great communication. I’m still working with this team and even if there is no resolve i know they will direct me to the right place.
During treatment, did you feel like you were treated like a number or a human?
Dr Mahany has been absolutely amazing! She has been willing to stop at nothing to get to the root of our problem.
Describe your experience with your nurse.
Lindsay and the entire nursing staff with Dr Mahany have been truly amazing. I feel very blessed to have worked so closely with such a wonderful group.
How was your experience with Erica Mahaney?
Dr Mahany is extremely thorough, very knowledgeable in the field and willing to stop at nothing to obtain results and solutions. Dr Mahany is kind and caring and always takes the time to fully explain where we are, next steps.
What one piece of advice would you give a prospective patient of Erica Mahaney?
You will be in great hands with Dr Mahany and her team.
Describe the protocols Erica Mahaney used in your cycles and their degree of success.
Plaquenil to treat potential inflammation Folic avid to treat MTHFR
Describe the costs associated with your care under Erica Mahaney.
Roughly $5000 so far
10
Doctor
Erica Mahaney
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
28
Treated
2012
Success with this Doc
No
Treatment
3 IUI, 3 IVF
Diagnosis
PCOS
7
There was never a long wait at this clinic [University of Michigan] and I felt like my appointments with Dr. Will were not rushed. They were great at calling me and informing me of next steps.
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Age
28
Treated
2012
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 4 Docs
Treatment
3 IUI, 3 IVF
Diagnosis
PCOS
7
During treatment, did you feel like you were treated like a number or a human?
There was never a long wait at this clinic and I felt like my appointments with Dr. Will were not rushed. All of my questions were answered and he did a great job communicating.
Describe your experience with the nursing staff.
They were great at calling me and informing me of next steps.
How was your experience with Matthew Will?
Dr. WIll did a great job listening to me at each appointment. He also changed the protocol after each failure to give me a better chance at success.
What one piece of advice would you give a prospective patient of Matthew Will?
Dr. Will is a caring phyisician.
Describe the protocols Matthew Will used in your cycles and their degree of success.
Clomid or Femara + timed intercourse. Femara + Gonal-F + timed intercourse. BFN for all 4 cycles.
Describe the costs associated with your care under Matthew Will.
My procedures were covered 100% by my insurance.
8
Doctor
Matthew Will
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
University of Michigan Center for Reproductive Medicine
Ann Arbor
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less