UNC Fertility

Available Resources

Genetic counseling: OfferedAcupuncture is not offered: Not OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Raleigh
7920 ACC Bld
Raleigh, NC 27617
919-908-0000
On a scale from 0-10, how likely are you to recommend UNC Fertility to a friend?
Strongly recommend: 9Neutral: 1Don't recommend: 47.1
14 assessments
  • 64% Strongly recommend (9-10)
  • 7% Neutral (7-8)
  • 29% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
212
Annual Cycles National Avg.
344
14 assessments
0
Age
Treated
2015 - 2016
Success with this Doc
No
Treatment
3 IUI, Donor Sperm
Diagnosis
0
I hated going to this clinic [UNC Fertility] because of the attitude of the doctor and the lack of guidance. The overall energy was just very negative. They were also not upfront about all of the associated costs so I feel like I was constantly being nickeled and dimed. I feel like I wasted time and money during something that is already a tough emotional journey....In the course of at least 5 ultrasounds she and the other doctors who performed them missed a mature teratoma/dermoid on my left ovary. They even missed it two different times when they knew to look for it because it had been seen on a CT scan when I had a kidney stone. I went to a gynecologist who found it easily and did not understand how it was missed and suggested I go to a new fertility clinic. The new doctor discovered that I also have an elevated CA125 marker which means the mass has to come out along with my ovary. I think it is outrageous that this was missed numerous times due to the health risk and the money wasted on fertility treatments. The other
+ Read more
Age
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, Donor Sperm
Diagnosis
0
Describe your experience with UNC Fertility.
The difference between the ultrasounds I had here versus at my new gynecologist's office were night and day. The doctors at UNC missed the mature dermoid and often had trouble finding my left ovary which meant the ultrasounds were often very uncomfortable. The nurse at the new office found everything easily and walked me through the whole process. The procedure was not at all uncomfortable and she explained what she found and answered all of my questions. Huge difference. I hated going to this clinic because of the attitude of the doctor and the lack of guidance. The overall energy was just very negative. They were also not upfront about all of the associated costs so I feel like I was constantly being nickeled and dimed. I feel like I wasted time and money during something that is already a tough emotional journey.
During treatment, did you feel like you were treated like a number or a human?
I feel like the doctor went in with an expectation of failure due to my age. I had to ask for every test I received. Nothing was ever explained to me. I received no guidance.
Describe your experience with your nurse.
My nurse was fantastic. She had a wonderful bedside manner and was very caring.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Anne Steiner?
In the course of at least 5 ultrasounds she and the other doctors who performed them missed a mature teratoma/dermoid on my left ovary. They even missed it two different times when they knew to look for it because it had been seen on a CT scan when I had a kidney stone. I went to a gynecologist who found it easily and did not understand how it was missed and suggested I go to a new fertility clinic. The new doctor discovered that I also have an elevated CA125 marker which means the mass has to come out along with my ovary. I think it is outrageous that this was missed numerous times due to the health risk and the money wasted on fertility treatments. The other office also found fibroids that were missed or that I was never told about. Luckily, the fibroids are small and not in an area that affects fertility. I still feel like I should have been told about them...if they even found them in the first place. The other issue is that I am over 40 and Dr. Steiner went into my care with an expectation of failure despite the fact that my AMH number is good for my age. I had to request this test myself, by the way. I now have guidance from a gynecologist who found that although my thyroid is within normal range it could be better for fertility. This was never even discussed at UNC. News flash: more and more women are having babies in their 40s. Although more difficult, it is not impossible.
What one piece of advice would you give a prospective patient of Anne Steiner?
Find another doctor.
Describe the protocols Anne Steiner used in your cycles and their degree of success.
I was put on Clomid to increase my chances due to my age. I took an Ovidrel trigger two cycles. I ovulate regularly but an OPK missed it one month so it was decided this was a good way to go. I had 3 IUIs.
Describe the costs associated with your care under Anne Steiner.
My insurance covered 3 IUIs, but the clinic hits you with additional costs that are not covered. Examples of some of these costs is a $100 administrative fee and a sperm thawing fee. I was not told about either of these beforehand which I don't feel is too much to ask. Just let me know about all the out-of-pocket costs upfront. I do feel the administrative fee is just a way for them to get around the contracted insurance rate, however.
0
Doctor
Anne Steiner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve, Other, Unexplained
10
They [UNC Fertility] just implemented a new online service where you can view your testing data, send emails to the doctors and nurses, and set appointments. I like this because it makes communication easier...Dr. Fritz is one of the best fertility doctors in the nation. He literally wrote the infertility textbook that is used in medical schools. I wouldn't go anywhere else. He has worked with us every step of the way to ensure that our questions were answered and that we understood every procedure and treatment we have done. He is warm and personable.
+ Read more
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve, Other, Unexplained
10
Describe your experience with UNC Fertility.
They just implemented a new online service where you can view your testing data, send emails to the doctors and nurses, and set appointments. I like this because it makes communication easier. Before the online system I was less than impressed with how they reported testing results but since it is much better. They are kind and compassionate and will work with you on scheduling. As is necessary in the fertility business they are open 7 days a week so you can schedule treatment for Saturday or Sunday if you need to. It is a small clinic and they do have lots of students (fellows) that come there to observe and learn.
During treatment, did you feel like you were treated like a number or a human?
Dr. Fritz has been compassionate, empathetic, open to my feedback and ideas, listened to the concerns of myself and my husband, and is not afraid to touch me when he is talking to me. During pre-op for my polypectomy he came to see me and listened to my questions and talked to me instead of at me. He also checked on me on the night of the same day I had surgery.
Describe your experience with the nursing staff.
I think the nursing staff at his office is wonderful. They will respond to emails in a timely manner and are very good with communication.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Marc Fritz?
Dr. Fritz is one of the best fertility doctors in the nation. He literally wrote the infertility textbook that is used in medical schools. I wouldn't go anywhere else. He has worked with us every step of the way to ensure that our questions were answered and that we understood every procedure and treatment we have done. He is warm and personable.
What one piece of advice would you give a prospective patient of Marc Fritz?
Be as open and honest as you possibly can. If you hold things back or don't tell him everything he can't provide you with the best quality service.
Describe the protocols Marc Fritz used in your cycles and their degree of success.
We have done three cycles of IUI with a dosage of 100mg of Clomid with each one and then a follicle scan to determine when I would ovulate and the best time to do the IUI. We have not gotten pregnant with any of these cycles.
Describe the costs associated with your care under Marc Fritz.
My insurance paid for all 3 of our IUI cycles AFTER I hit my deductible amount of $2,000. I think I paid a little over 300.00 for the first cycle and then my deductible kicked in. The rest I'm not sure about.
10
Doctor
Marc Fritz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2015
Success with this Doc
Yes
Treatment
3 Fertility Medications
Diagnosis
Anovulation, PCOS
10
I LOVED the nursing staff [at UNC]. So sweet, so caring, and so professional. They made me excited to go back and see them, and were always so reassuring and positive. Definitely a highlight of the clinic...The whole time, the office and Dr. Fitz were incredibly supportive, and watched over my early pregnancy with great care until they discharged me to my normal OB/GYN...
+ Read more
Age
29
Treated
2015
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Anovulation, PCOS
10
During treatment, did you feel like you were treated like a number or a human?
Dr. Fritz was very sweet about asking us about our life and sharing information on his own. He has also since followed up after we moved to help connect us with other doctors if need be, and was always very responsive to our needs and concerns.
Describe your experience with the nursing staff.
I LOVED the nursing staff. So sweet, so caring, and so professional. They made me excited to go back and see them, and were always so reassuring and positive. Definitely a highlight of the clinic.
How was your experience with Marc Fritz?
Dr. Fritz was incredibly knowledgable and helpful in determining why it was taking us so long to get pregnant. We never felt rushed with him, and he always provided very detailed explanations of what was going on and why.
What one piece of advice would you give a prospective patient of Marc Fritz?
Go see him!
Describe the protocols Marc Fritz used in your cycles and their degree of success.
I presented some symptoms of having PCOS, including increased hormonal acne once I stopped taking birth control, but did not have many of the most symptoms (I'm tall and very thin). He identified this immediately, and tracked my ovulation to find that I was not, in fact, ovulating. We tried letrozole, two different doses, to induce ovulation, but they did nothing. We then went to climbed, which resulted in two back to back cycles of ovulation. On the second, I went in and they saw two very mature eggs on my ultrasound, and so gave me a shot that caused the eggs to release. 2 weeks later, I had a positive pregnancy test, and 7 weeks ago I gave birth to a perfect baby boy. The whole time, the office and Dr. Fitz were incredibly supportive, and watched over my early pregnancy with great care until they discharged me to my normal OB/GYN.
Describe the costs associated with your care under Marc Fritz.
We have great insurance, and they covered it all.
10
Doctor
Marc Fritz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2016
Success with this Doc
Yes
Treatment
3 Fertility Medications
Diagnosis
Unexplained
10
I can confidently say that it was a complete 180 at UNC Fertility...from the welcoming floor of the facility where they have HGTV on all the time (what better to take your mind off of everything) to the staff, who was always very pleasant, to the nurses, who I loved, the great care from Dr. Steiner and her partners and then to the flexible hours on weekends as well as the quick responses on the patient portal. Even the billing was handled much more delicately prior to our first appointment as they ran our insurance and communicated with us what we could expect to pay prior to our arrival.
+ Read more
Age
32
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 Fertility Medications
Diagnosis
Unexplained
10
Describe your experience with UNC Fertility.
Feel I've covered this already. Great strengths...didn't encounter weaknesses.
During treatment, did you feel like you were treated like a number or a human?
Dr. Anne Steiner is pretty brilliant. I had done lots of research prior to my appointment with her as we had been trying for over a year by that point in time. She was very patient with me even though some of my research wasn't really mainstream medicine. I could tell her mind was working to diagnose what could be happening. Regardless, she laid out our options very clearly and gave us her honest opinion on our chances. It enabled us to make a concise choice very quickly on how we wanted to proceed with possible treatments.
Describe your experience with the nursing staff.
Very caring! The main nurse who responded to me via the patient portal worked around holiday schedules with me and provided me with progesterone samples enough to last me through the holiday closing hours.
How was your experience with Anne Steiner?
I think Anne Steiner is a strong doctor. I feel I have a good gauge of this since both of my parents are in medicine and had experienced infertility. So we always aligned her suggestions and treatment options against their knowledge-base and experiences. She's pragmatic but very compassionate at the same time. She wants to move towards solutions that will get couples out of the "wondering" stage and towards a desired result. She had us all set up for an IUI, but due to delayed ovulation, decided to post-pone the treatment a month. This was a very big blow after 14 months of waiting, but it paid off! Timed intercourse with a trigger shot was all we needed to conceive! I'm now 8 months pregnant with a healthy boy!
What one piece of advice would you give a prospective patient of Anne Steiner?
Go see her, especially if you're at all like I was--consumed with finding a cause and a cure and highly emotional. I think she's a good fit for us. It also just feels better to put yourself in such experienced hands. I had visited one Dr prior to Anne Steiner who performed a routine procedure on me to make sure my Fallopian tubes were not blocked. By the end of the treatment, he said this was not the cause of my infertility and what did I want to do next? As if I were the expert on next steps? He did not have the bedside manner Dr. Steiner did nor provided an expert opinion so that I had the power to make a great choice. My experience with that office was not great from start to finish and I can confidently say that it was a complete 180 at UNC Fertility...from the welcoming floor of the facility where they have HGTV on all the time (what better to take your mind off of everything) to the staff, who was always very pleasant, to the nurses, who I loved, the great care from Dr. Steiner and her partners and then to the flexible hours on weekends as well as the quick responses on the patient portal. Even the billing was handled much more delicately prior to our first appointment as they ran our insurance and communicated with us what we could expect to pay prior to our arrival. This was huge. Nothing makes you feel worse about infertility than feeling as though you're somehow responsible for costing your family loads of money for treatment. UNC was sensitive to that and my previous experience with CC was not.
Describe the protocols Anne Steiner used in your cycles and their degree of success.
At the point at which I saw Dr. Steiner, we had been a year infertile already. My OB had already run some basic tests on me with thyroid, progesterone levels, etc. to verify everything was working as it should. She even ran me on a few cycles of Clomid and Fermara. So by the time I saw Dr. Steiner, I was pretty frustrated that nothing had worked thus far. Dr. Steiner suggested a procedural plan since we had exhausted the normal avenues and their correlated percentages of success. I felt as though she was more determined to see if the Fermara would work better for me at a higher dosage (something my OB hadn't suggested was an option). So she let us choose what path we wanted to take. We decided we'd start with fermara + IUI which clocked us in at 3x more likely to succeed than if we remained on the fermara alone. The next step was injections + IUI, however, that only got us to 9x likely to succeed, and the next step after that had a 15% success rate. So we decided to start with the 3x, then progress to the 15x for maximum results. We technically never even got to the first stage as the trigger shot + timed intercourse was all we needed to conceive. From this experience, I took away some knowledge that it's possible the cause might've been a hormonal result from the hormones I was already taking as well as poorly timed intercourse. I'm hoping this doesn't happen again with our next attempt, however, now I feel well-informed if it were to happen and how to work better with my body.
Describe the costs associated with your care under Anne Steiner.
$600 +
10
Doctor
Anne Steiner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
30 - 31
Treated
2014 - 2015
Success with this Doc
?
Treatment
1 IUI, IVF, 1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage, Uterine Fibroids
9
Nurses were kind and warm and i'd say 75% of the time I see my OWN doctor instead of just one of the many rotating. I have the email address and phone numbers I need to contact my Dr. or my IVF nurse if I have questions...
+ Read more
Age
30 - 31
Treated
2014 - 2015
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, IVF, 1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Tubal Blockage, Uterine Fibroids
9
During treatment, did you feel like you were treated like a number or a human?
I felt cared for and KNOWN at this facility. Nurses were kind and warm and i'd say 75% of the time I see my OWN doctor instead of just one of the many rotating. I have the email address and phone numbers I need to contact my Dr. or my IVF nurse if I have questions and both have responded out of hours to my inquries. Dr Young has answered my MANY questions (lists and lists!) and spent a lot of time to tell me what details I need to know to feel comfortable. Dr. Young is honest but understands the need for humanity even in giving bad news.
Describe your experience with your nurse.
Wendy is warm, compassionate, and wonderfully communicative. I often have lists and lists of questions and she patiently answers each one. I never feel like she is rushing to be done with me or that I am just another patient to her. I often wonder where she keeps her back storage of compassion because she surely cannot treat all her patients this kindly but she does. She is knowledgable and quick and she knows the Doctors that she works with well.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Steven Young?
Dr. Young has been great to work with. He sees a lot of patients, but I never felt like a "number" when speaking with him. I occasionally have to remind him of my specific scenario, but its more just jogging his memory - he immideately picks up where we left off in our conversations and is clear and honest in our discussions. He has given us options for our procedures and is always patient to explain those options, the risks, and the benefits to us. He has a nice sense of humor (IMO, I make lots of jokes when I'm uncomfortable) and when things are going well he is beautifully optimistic and encouraging.
What one piece of advice would you give a prospective patient of Steven Young?
You're in the hands of a doctor and a professor, relax and let him guide you.
Describe your experience with your monitoring appointments.
Monitoring appointments were usually scheduled in a window from 7:30 am until 9 am. The earlier your appointment the more likely you are to get in and out quickly without any delay. You check in and sit in the waiting area like a normal appointment (but you know most of the women waiting around you are there for the same reason).
10
Doctor
Steven Young
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
2
Age
33
Treated
2014
Success with this Doc
No
Treatment
1 Fertility Medications
Diagnosis
Uterine Fibroids, Unexplained
2
Beautiful office [at UNC] with coffee and water available. Front desk/reception was somewhat disorganized. Nurses were good, no nonsense, quick and to the point...Very little interaction with the nurses. The front desk/reception was unorganized and unprofessional at times, of which the nurses had a hand in. Otherwise, they really just checked my blood pressure and weight, confirmed the info on my chart was correct...
+ Read more
Age
33
Treated
2014
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 Fertility Medications
Diagnosis
Uterine Fibroids, Unexplained
2
Describe your experience with UNC Fertility.
Beautiful office with coffee and water available. Front desk/reception was somewhat disorganized. Nurses were good, no nonsense, quick and to the point.
During treatment, did you feel like you were treated like a number or a human?
He repeatedly asked the same questions, to which I had the same answers. Tests were done, but results were not always shared. Complete lack of response when attempting to schedule surgery.
Describe your experience with the nursing staff.
Very little interaction with the nurses. The front desk/reception was unorganized and unprofessional at times, of which the nurses had a hand in. Otherwise, they really just checked my blood pressure and weight, confirmed the info on my chart was correct.
How was your experience with Marc Fritz?
Met with him 3 times. He was very cold, lacked the ability to listen. His immediate and then persistent insistence that I use my sisters eggs gave me the impression the clinic is overly concerned with their success numbers. I was informed of my infertility in one breath, and pushed toward my estranged sister's eggs in the next... I suppose that was a natural transition for him, but not for us. He also had a constant sniffle and struggled to look us in the eye, constantly staring at his computer. I was also pushed toward surgery, and then could not get him or his office to follow up as I tried to schedule it.
What one piece of advice would you give a prospective patient of Marc Fritz?
Be mentally prepared to feel treated as just another patient in a factory of infertility. Science and numbers are his strength, not compassion.
Describe the protocols Marc Fritz used in your cycles and their degree of success.
My routine physical revealed the presence of uterine fibroids, which after a few other steps, led me to this clinic. He ordered the blood work, which ultimately sealed my fate... Nearly nondetectable AMH. He ordered the X-ray test to determine the patency of my tubes, which were determined to be fully open. At which point, he recommended surgery to remove the fibroids as a first step toward the possibility of conceiving. Our discussion left off with me needing to check into work and insurance, at which point I would call to schedule. I did all this as planned, but could not get through to get it on the books. I gave up after several phone calls, one I was able to get with another clinic.
Describe the costs associated with your care under Marc Fritz.
It's been a while, and I have a terrible memory... But, I believe the charges were around $400 to sit and speak with the Doctor- to get results and recommendations.
0
Doctor
Marc Fritz
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
2 Fertility Medications
Diagnosis
Other
10
Everyone is very friendly and you feel like they are cheering you on [at UNC]. They remember you as well, which I appreciate.... She went over our odds on IVF thoroughly. Because of our balanced translocation, we would benefit through PGD/PGS testing. This would reduce our risk of miscarriage from 48% to 5%. Even after a miscarriage when I told her I wanted to try one more time naturally, she was supportive of our decision and didn't pressure us into IVF. After my 4th miscarriage, we decided to hang in the towel and start IVF this month. Since we gave her the green light she's been very supportive. She's called me several times to make sure I'm aware of the next steps and procedures.
+ Read more
Age
Treated
Success with this Doc
No
Race
European, Ashkenazi Jewish, Latino
Income
$100K - $199K
Occupation
Entrepreneur
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
Other
10
Describe your experience with UNC Fertility.
Everyone is very friendly and you feel like they are cheering you on. They remember you as well, which I appreciate.
During treatment, did you feel like you were treated like a number or a human?
We've had a rocky road of miscarriages, molar pregnancies and chemical pregnancies. A molar pregnancy missed due to the Doctor's lack of follow up and reading of the pathology report after my first D&C. Through this process, I have been to several doctors all over the triangle, 3 gynos, 2 specialists and 2 IVF doctors. UNC fertility has been the most responsive and caring clinic I've been to so far. They actually care about you and your specific situation. I had one doctor that basically told us to go straight to a sperm donor, which was frustrating because we understood our odds and we knew there was a chance for us to conceive using our sperm and egg. A lot of the doctors we saw, read the word balanced translocation and gave up on us. Dr. M spent lots of time going over our numbers and percentages, I felt like she was actually interested and cared about understanding our chromosome imbalance.
Describe your experience with your nurse.
Like I said we are just now starting IVF next week. As soon as I gave them the green light, I received an email with a detailed schedule on injections and procedures. She was very informative.
How was your experience with Jennifer Mersereau?
She went over our odds on IVF thoroughly. Because of our balanced translocation, we would benefit through PGD/PGS testing. This would reduce our risk of miscarriage from 48% to 5%. Even after a miscarriage when I told her I wanted to try one more time naturally, she was supportive of our decision and didn't pressure us into IVF. After my 4th miscarriage, we decided to hang in the towel and start IVF this month. Since we gave her the green light she's been very supportive. She's called me several times to make sure I'm aware of the next steps and procedures.
Describe the protocols Jennifer Mersereau used in your cycles and their degree of success.
We used clomid for two cycles, one cycle ended in a Chemical pregnancy. I've just started the IVF process and will be going in next Friday for my first injection.
Describe the costs associated with your care under Jennifer Mersereau.
Most of my appointments prior to IVF were covered by insurance. The IVF process we were told it would be around 25,000- 30,000 depending on which medications will be covered and the final pricing from Genesis for PGD/PGS
9
Doctor
Jennifer Mersereau
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30
Treated
2015
Success with this Doc
Yes
Treatment
3 Fertility Medications
Diagnosis
Anovulation, PCOS
10
Wendy and Kim [at UNC Fertility] were the nurses I worked with most closely. They heard me cry over the phone a couple of times and they were so incredibly compassionate. They talked me through my questions and never seemed rushed or like they didn't care. Priscilla was magical at drawing blood.
+ Read more
Age
30
Treated
2015
Success with this Doc
Yes
Race
Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Anovulation, PCOS
10
Describe your experience with UNC Fertility.
Modern, calm, organized, clean.
Describe your experience with the nursing staff.
Wendy and Kim were the nurses I worked with most closely. They heard me cry over the phone a couple of times and they were so incredibly compassionate. They talked me through my questions and never seemed rushed or like they didn't care. Priscilla was magical at drawing blood.
How was your experience with Jennifer Mersereau?
She was very direct and to the point, but did it in a way that was warm and not condescending. She explained every aspect of treatment, and was very conservative in how she approached our situation. So each step was gentle and not overly aggressive/invasive. I walked out of each appointment feeling confident we were going to get our baby.
What one piece of advice would you give a prospective patient of Jennifer Mersereau?
Trust her instincts. I was very well informed and wanted to jump the gun with treatments and testing. She kindly shut all of that down and helped me slow down. We ended up pregnant after three cycles.
Describe the protocols Jennifer Mersereau used in your cycles and their degree of success.
I had a history of PCOS, irregular cycles and anovulation. We started with 5mg of letrozole on CD3-5, then I had an ultrasound to check follicle growth and then we were asked to have timed intercourse. She wanted to try this protocol for 3-6 cycles to give us an equal chance at ovulation/conception as any other fertile couple (20%).
Describe the costs associated with your care under Jennifer Mersereau.
We just paid for genetic testing, medicine costs and a specialist copay at each visit. Everything else was billed through insurance.
10
Doctor
Jennifer Mersereau
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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2
Age
36
Treated
2016
Success with this Doc
No
Treatment
4 IUI
Diagnosis
2
The office [UNC] needs to have a stronger organizational structure in order for me to recommend anyone to come to this clinic. I could have come at a bad time (changing of administration). I had a botched IUI and twice they said I never called to schedule my IUI (notifying of period), even though I called and talked to the nurse who had to get my clomid prescribed. They did an IUI even though it was clear I had already ovulated....They had different information and instructions depending on the nurse and the day I called. I felt like it took a long time to get a clear response...
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Age
36
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
1st of 3 Docs
Treatment
4 IUI
Diagnosis
2
Describe your experience with UNC Fertility.
The office needs to have a stronger organizational structure in order for me to recommend anyone to come to this clinic. I could have come at a bad time (changing of administration). I had a botched IUI and twice they said I never called to schedule my IUI (notifying of period), even though I called and talked to the nurse who had to get my clomid prescribed. They did an IUI even though it was clear I had already ovulated. I felt like they were just trying to make money and that was frusterating.
During treatment, did you feel like you were treated like a number or a human?
Dr. M is great. The problem was with the staff and communication.
Describe your experience with the nursing staff.
They had different information and instructions depending on the nurse and the day I called. I felt like it took a long time to get a clear response.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
How was your experience with Jennifer Mersereau?
She is excellent and professional. She listened and gave good feedback. She gave realistic expectations and was compassionate when I had a miscarriage. I am not sure she was aware of the miscommunication that was going on in the clinic between patients and staff.
What one piece of advice would you give a prospective patient of Jennifer Mersereau?
Maybe if I made follow up visits with her I wouldn't have had so many miscommunications with the staff.
Describe the protocols Jennifer Mersereau used in your cycles and their degree of success.
IUI with clomid, monitored at home with UPT (clearblue) x 3. one resulted in miscarriage at 6w.
Describe the costs associated with your care under Jennifer Mersereau.
my insurance covered some of it, but they made me pay before all my services in full and i felt like thats all they cared about.
4
Doctor
Jennifer Mersereau
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
?
Treatment
6 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Other, Unexplained
9
Wendy [nurse at UNC Fetility] is truly one of the most caring people I have the pleasure of knowing. She's knowledgeable, patient, kind and well-organized. She answers emails regularly at off-hours and weekends, no matter how trivial the question or concern...The clinic's support staff is phenomenal. They learn your name quickly and genuinely care to provide a good experience when infertility is very stressful. The clinic is very busy, so if they are running behind you will have longer than average wait times.
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Age
34 - 35
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Other, Unexplained
9
Describe your experience with UNC Fertility.
The clinic's support staff is phenomenal. They learn your name quickly and genuinely care to provide a good experience when infertility is very stressful. The clinic is very busy, so if they are running behind you will have longer than average wait times.
During treatment, did you feel like you were treated like a number or a human?
Dr. Fritz is kind and gentle as a provider. He takes the time to make sure I am comfortable (physically) and frequently asks how I am feeling during procedures. During consultations he explains things clearly and remains positive and genuine. The clinic is busy and the wait for a consultation is occasionally longer than I'd prefer, but when in an appointment he is fully present and engaged.
Describe your experience with your nurse.
Wendy is truly one of the most caring people I have the pleasure of knowing. She's knowledgeable, patient, kind and well-organized. She answers emails regularly at off-hours and weekends, no matter how trivial the question or concern.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Marc Fritz?
Dr. Fritz is a compassionate doctor with a kind bedside manner. His wealth of experience in infertility treatment is incredibly valuable to me as a patient. He also consults with other doctors (in and out of the practice) when necessary.
9
Doctor
Marc Fritz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
Treated
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Male Factor
9
I loved the clinic [UNC Raleigh] Everyone was friendly, and supportive to our infertility needs.... I felt like Dr. Coward did a great job of explaining our infertility problem thoroughly, and helped answer all of our questions. He spent about 2 hours with us during a consult meeting, and laid out all of our options for us. He personally sent us an email, on a Sunday with our results, and is quick to respond to any questions we have for him.
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Age
Treated
Success with this Doc
Yes
Race
Prefer not to answer
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Male Factor
9
Describe your experience with UNC Fertility.
I loved the clinic. Everyone was friendly, and supportive to our infertility needs.
During treatment, did you feel like you were treated like a number or a human?
I felt like Dr. Coward did a great job of explaining our infertility problem thoroughly, and helped answer all of our questions. He spent about 2 hours with us during a consult meeting, and laid out all of our options for us. He personally sent us an email, on a Sunday with our results, and is quick to respond to any questions we have for him.
How was your experience with Matthew Coward?
I felt that Dr. Coward did a great job, and we love having him as our doctor. We walked away from our appointment feeling confident that one way, or another we would have a family. He was very explicit and thorough during our appointment, and was positive about the options that we had. We would recommend him to any friends or family struggling with male factored infertility.
What one piece of advice would you give a prospective patient of Matthew Coward?
Go in with your paperwork, and with questions you are ready to ask.
Describe the protocols Matthew Coward used in your cycles and their degree of success.
Dr. Coward wanted to do a surgery to fix some varicose veins that could be causing infertility. It would take about a year to see results, and he felt strongly that we would see an increase in our numbers and quality of sperm. We decided that we wanted to do IVF before the surgery, and Dr. Coward was supportive of our decision.
Describe the costs associated with your care under Matthew Coward.
We had to pay over $200 for our consultation visit for bloodwork, and a vein analysis. We will be paying for a semen analysis, and to bank sperm as well in the future. We will be paying for various scans, tests, and IVF in the future as well.
9
Doctor
Matthew Coward
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
4 IUI
Diagnosis
Male Factor
10
I really can't even begin to explain how amazing Kimberly [a nurse at UNC Fertility-Raleigh] was. She was so responsive to emails and always gave me quick, accurate information. She made me feel in control and knowledgeable at the same time. She even communicated with me after hours - who does that!!!... Everyone we met at UNC was great. Everyone was kind and communication was great. They explained finances to us in detail.
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Age
29 - 30
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
4 IUI
Diagnosis
Male Factor
10
Describe your experience with UNC Fertility.
Everyone we met at UNC was great. Everyone was kind and communication was great. They explained finances to us in detail.
During treatment, did you feel like you were treated like a number or a human?
I never felt rushed. She took the time to calm our nerves and explain every single step of the process with us. She was always available for comments and questions
Describe your experience with your nurse.
I really can't even begin to explain how amazing Kimberly was. She was so responsive to emails and always gave me quick, accurate information. She made me feel in control and knowledgeable at the same time. She even communicated with me after hours - who does that!!!
How was your experience with Jennifer Mersereau?
I didn't feel like I was at a doctor's office. It felt like I was talking to a friend. She never rushed us, never gave us clinical mumbo jumbo, but completely explained every step of the process. Made us feel hopeful again.
What one piece of advice would you give a prospective patient of Jennifer Mersereau?
Go! Don't wait!
10
Doctor
Jennifer Mersereau
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
37 - 38
Treated
2015 - 2016
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
7
Saw many different doctors in clinic [UNC Fertility-Raleigh] but everyone was usually upbeat...It's a teaching clinic...[the nurse] Was not up to date on our plans always...We had scheduled a full analysis for part of the iui. They did not due this and we were not told until after the fact...Iui prices were reasonable...
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Age
37 - 38
Treated
2015 - 2016
Success with this Doc
No
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
7
Describe your experience with UNC Fertility.
We had scheduled a full analysis for part of the iui. They did not due this and we were not told until after the fact
During treatment, did you feel like you were treated like a number or a human?
Very kind. Saw many different doctors in clinic but everyone was usually upbeat. Check out was always a breeze and didn't feel like just there to slide your card
Describe your experience with the nursing staff.
Was not up to date on our plans always
What specific things went wrong at this clinic?
  • Failed to order appropriate test
  • Lost or damaged samples
How was your experience with Anne Steiner?
Very up front and honest. Paid out percentages and suggestions in a way previous doctor had not. Did get impression that I would not be a good candidate for their of program tho. Was very gentle and explained new staff with her each time
What one piece of advice would you give a prospective patient of Anne Steiner?
It's a teaching clinic
Describe the protocols Anne Steiner used in your cycles and their degree of success.
Follistim and ovadrel for an iui procedure. Had 3 eggs and 7.5mil sperm. Major confusion on analysis after
Describe the costs associated with your care under Anne Steiner.
Had programs but were not attainable for ivf. Iui prices were reasonable
8
Doctor
Anne Steiner
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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1
Age
32 - 33
Treated
2012 - 2013
Success with this Doc
No
Treatment
7 IUI
Diagnosis
Anovulation, PCOS, Unexplained
1
Because I never saw the same doctor twice, I received conflicting advice on going forward with procedures.
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Age
32 - 33
Treated
2012 - 2013
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
7 IUI
Diagnosis
Anovulation, PCOS, Unexplained
1
During treatment, did you feel like you were treated like a number or a human?
I only saw Dr. Mesen on my first and last visit to the clinic. He never called when I had a concern. I would only receive a brief email assuring me that I was getting the highest quality care. Furthermore, I never, ever saw the same doctor twice for monitoring or procedures.
Describe your experience with the nursing staff.
Honestly, I never got to know the nurses over the curse of more than a year under the care of the clinic.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Canceled a cycle due to clinic error
How was your experience with Tolga Mesen?
Dr. Mesen used what he described as the "standard" treatment for my diagnosis. When it didn't work, and when I had concerns about the timing (which proved to be valid) he dismissed them and declared I was too fat to get pregnant and needed bariatric surgery. Not only did he defeat my dreams of childbearing, he put a substantial dent in my self-esteem.
What one piece of advice would you give a prospective patient of Tolga Mesen?
Listen to your gut when you know something doesn't feel right. Advocate for yourself no matter what.
0
Doctor
Tolga Mesen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
UNC Fertility
Raleigh
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less