Strong Fertility Center (U of Rochester)

Available Resources

Genetic counseling: OfferedAcupuncture is not offered: Not OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Rochester
601 Elmwood Ave
Rochester, NY 14642
(585) 487-3378
On a scale from 0-10, how likely are you to recommend Strong Fertility Center (U of Rochester) to a friend?
Strongly recommend: 3Neutral: 5Don't recommend: 36.5
11 assessments
  • 27% Strongly recommend (9-10)
  • 45% Neutral (7-8)
  • 27% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
265
Annual Cycles National Avg.
344
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11 assessments
8
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
No
Treatment
11 IUI
Diagnosis
Recurrent Pregnancy Loss, Other
8
Receptionists [at Strong Fertility Center] are amazing, most nurses are too. Doctors are really nice. The clinic is nice. Overall a great experience... Most of the nurses are absolutely spectacular. A couple are far from that. One who primarily does blood draws is always rushing and dropping stuff. She comes off as rude and can never draw my blood. I leave with several pricks and brushing all over my arms and hands. One other nurse is nice but lacks social skills. She talks in circles and honestly drives me insane. The rest are phenomenal
+ Read more
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
11 IUI
Diagnosis
Recurrent Pregnancy Loss, Other
8
Describe your experience with Strong Fertility Center (U of Rochester).
Receptionists are amazing, most nurses are too. Doctors are really nice. The clinic is nice. Overall a great experience
During treatment, did you feel like you were treated like a number or a human?
Everyone has always been sensitive to my needs, shown empathy
Describe your experience with the nursing staff.
Most of the nurses are absolutely spectacular. A couple are far from that. One who primarily does blood draws is always rushing and dropping stuff. She comes off as rude and can never draw my blood. I leave with several pricks and brushing all over my arms and hands. One other nurse is nice but lacks social skills. She talks in circles and honestly drives me insane. The rest are phenomenal
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
How was your experience with Kathleen Hoeger?
She is incredibly knowledable, always one step ahead and ready to answer whatever questions I had. I feel very cared for and like she is honest without being rude. I wish her schedule wasn't so busy and I could get in for consultations more quickly though.
What one piece of advice would you give a prospective patient of Kathleen Hoeger?
Let her take the lead. Don't stress too much about what ifs and what's next. She tells you what you need to know when you need to know it
Describe the protocols Kathleen Hoeger used in your cycles and their degree of success.
Started with clomid and ovidrel to help me grow eggs and ovulate, combined with IUIs cycles to maximize the chances of conception. No success so moved on to injectables. More eggs and better quality. I also take steroids. Diagnosed with congenital adrenal hyperplasia and the steroids power my androgen levels. Steroids also reduce risk of miscarriage. I take endometrin 3 x day to lengthen my cycle to increase chances of implantation. Recurrent miscarriage led to testing and found I have blood clotting disorder so I also take lovenox shots for an anticoagulant.
Describe the costs associated with your care under Kathleen Hoeger.
I have a $40 copay for every visit. I do not know pre insurance costs
9
Doctor
Kathleen Hoeger
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Strong Fertility Center (U of Rochester)
Rochester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35
Treated
2016
Success with this Doc
No
Treatment
8 IUI, 1 IVF
Diagnosis
Unexplained
10
Better communication on the costs and when and exactly how much you pay, but overall my experience with them [at Strong Fertility] is great. The front office staff waves and checks me in before I even sit down and the nurses call the same day as blood work. They are compassionate and genuinely care... We did 8 rounds of IVF. 2 were in clomid and the rest were Gonal F at 76-150 units. For our IVF cycles we used Gonal F at 150, Ganirellix and Menopur at 75 units. Our frozen transfer we did a natural cycle.
+ Read more
Age
35
Treated
2016
Success with this Doc
No
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
8 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Strong Fertility Center (U of Rochester).
Better communication on the costs and when and exactly how much you pay, but overall my experience with them is great. The front office staff waves and checks me in before I even sit down and the nurses call the same day as blood work. They are compassionate and genuinely care.
During treatment, did you feel like you were treated like a number or a human?
She always takes the time to answer my questions and calls me back immediately. She’s incredible
Describe your experience with the nursing staff.
The nurses are my favorite, they know me by name and feel like family!
How was your experience with Erin Masaba?
Dr. Masaba is the newest doctor at the practice, but she is so educated and makes me feel like she truly understands and knows what I’m going through. When I went to switch to a different clinic after over a year and two failed IVF cycles, the other clinic made ne nervous and I didn’t feel a connection, they also pushed surgeries that I feel they push on everyone...the care seemed cookie cutter not taylored to my needs. After feeling unsure I called Dr. Masaba and asked her opinion in surgery. She came into the iffyearly to oerform an HSG test and took the time to fully explain why she disagruwith surgery...I felt confident when I left her. Dr. Masaba’s practice is more expensive than this other clinic, but after that visit I switched back to Dr. Masaba for my 3rd cycle of IVF.
What one piece of advice would you give a prospective patient of Erin Masaba?
Don’t let her age and newness fool you, she is amazing!
Describe the protocols Erin Masaba used in your cycles and their degree of success.
We did 8 rounds of IVF. 2 were in clomid and the rest were Gonal F at 76-150 units. For our IVF cycles we used Gonal F at 150, Ganirellix and Menopur at 75 units. Our frozen transfer we did a natural cycle.
Describe the costs associated with your care under Erin Masaba.
IUI was covered by insurance. My deductible was $2000. IVF with my current cycle is $12,000 plus the cost of meds
10
Doctor
Erin Masaba
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Strong Fertility Center (U of Rochester)
Rochester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
29 - 30
Treated
2013 - 2014
Success with this Doc
No
Treatment
8 IUI, 1 IVF, Donor Sperm
Diagnosis
Unexplained
0
I only saw Dr Vitek at my initial consultation and then the consultation after my miscarriage. She was not present at any of the dozens of monitoring appointments or IUIs. The nurses were nice but never looked at my case as more than just another appointment to get through. I felt like they were just following some sort of normal protocol instead of really looking at my case and making adjustments that were tailored to me.
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Age
29 - 30
Treated
2013 - 2014
Success with this Doc
No
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
8 IUI, 1 IVF, Donor Sperm
Diagnosis
Unexplained
0
Describe your experience with Strong Fertility Center (U of Rochester).
They need to treat each case individually with its own course of action and not follow some general protocol and just "wait and see". You will need to be your own medical advocate since no one at this clinic will be.
During treatment, did you feel like you were treated like a number or a human?
I only saw Dr Vitek at my initial consultation and then the consultation after my miscarriage. She was not present at any of the dozens of monitoring appointments or IUIs. The nurses were nice but never looked at my case as more than just another appointment to get through. I felt like they were just following some sort of normal protocol instead of really looking at my case and making adjustments that were tailored to me.
Describe your experience with the nursing staff.
They were all very lovely but couldn't speak much on my case without consulting the doctor so I didn't get very far with them.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
How was your experience with Wendy Vitek?
She had a good beside manner and was very knowledgable but I never interacted enough to really get the feel like she cared about me as her patient. I felt like just another number and don't feel that she really spent much time on my case.
What one piece of advice would you give a prospective patient of Wendy Vitek?
Go somewhere else
Describe the protocols Wendy Vitek used in your cycles and their degree of success.
We started with a non-medicated IUI - negative. Then we went to clomid for the next IUI - negative. Then we did higher doses of clomid for three more cycles - negative. My body was responding well to the drugs but I just was not getting pregnant. Then we tried letrozol and got a positive but I had a miscarriage of twins at 8 weeks. We tried Letrozol again and got a negative. Then Clomid again and got a negative and then I moved on to a new clinic and got pregnant off my first IVF.
Describe the costs associated with your care under Wendy Vitek.
I paid for sperm out of pocket. I paid for the monitoring, IUIs and medications through my insurance so I only paid copays.
0
Doctor
Wendy Vitek
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Strong Fertility Center (U of Rochester)
Rochester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 30
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
One of my frozen embryo transfers [at Strong Fertility] was canceled due to a bad response to the medications. My body stopped responding to the meds so they decided to cancel the protocol and start over with a different drug. Somehow my canceled transfer never got relayed to the lab and the embryologist accidentally thawed the embryo I had originally planned on transferring. My doctor called me with this news and explained what happened and told me this had never happened before and they were able to re-freeze the embryo and he was 99% sure it was fine. I ended up deciding to transfer that embryo and another one for my next transfer and only one stuck. I’ll never know if it was because one was frozen twice and thawed by accident.
+ Read more
Age
29 - 30
Treated
2014 - 2015
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
Describe your experience with Strong Fertility Center (U of Rochester).
Strength: usually timely, never had to wait too long to be seen, not overbooked. Detailed plans, happy to answer any questions and provide more information. Weakness: could be slightly more organized but not a big weakness of theirs.
During treatment, did you feel like you were treated like a number or a human?
Personal phone calls from my doctor with good or bad news. Always responsive to my emails with questions. Took the time during appointments to answer questions and explain everything to me.
Describe your experience with your nurse.
Most were good communicators and able to work with last minute scheduling conflicts since you’re needing to be seen almost daily but don’t know exactly when until you are seen. Good with follow up calls and detailed information with your results and next steps.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Bala Bhagavath?
I loved working with Dr B. He thoroughly explained every step and our chances of conceiving and was open and honest if he didn’t think something had a good chance of working if we wanted to try it anyways. He seemed invested in his patients and was happy for their success and disappointed if something turned out negatively.
What one piece of advice would you give a prospective patient of Bala Bhagavath?
Trust the process.
Describe the protocols Bala Bhagavath used in your cycles and their degree of success.
With having PCOS, I had to stim slow and steady to avoid “frying” my eggs. I produced a lot of eggs during my IVF egg retrieval but not all were good quality, which is to be expected with PCOS. He recommended we do ICSI since my husband also had low sperm count and low motility. All of our 24 mature eggs fertilized and by day 5 we only had 5 embryos to freeze. We had to do a “freeze all” because my progesterone shot up and Dr B explained how that could increase any risk if I did get pregnant from a transfer. So we let my body and hormones get a rest and prepared for a frozen embryo transfer. I had thin lining issues and my first transfer got pushed back about 5 days due to an increase of estrogen and it ended up working out last minute.
Describe your experience with your monitoring appointments.
Quick, efficient and detailed.
Describe the costs associated with your care under Bala Bhagavath.
We were very fortunate and had some insurance coverage. We still had to pay thousands of dollars but it could have been worse.
10
Doctor
Bala Bhagavath
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Strong Fertility Center (U of Rochester)
Rochester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
4 IUI, Donor Sperm
Diagnosis
10
I have really liked all the staff at the office.... Debra Werzinger is the PA who I saw the most, especially for the ultrasound monitoring and she is terrific. Very warm and carefully explained everything I wanted to know and even things I didn't ask about.... My IUIs were done by a nurse and a physician (on the weekend, a physician does them) and they were both very knowledgable, relaxed, and took me through the process by explaining everything that was happening.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$0 - $49K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, Donor Sperm
Diagnosis
10
Describe your experience with Strong Fertility Center (U of Rochester).
I've described a lot of strengths in talking about the staff. I appreciate that even if I see a different PA, nurse, or physician I feel like they are all working well as a team. The office feels like it works like clockwork. My appointments all begin on time or only a few minutes after the stated appointment time - crucial when you are trying to fit a lot of appointments in and explain them to a boss who you don't want to discuss your attempts to conceive with until you are successful. I was a little caught off guard when a nurse contacted me to let me know that because I was using donor sperm I would need to talk to a counselor. It was the only thing I wasn't very happy with about the office. It made me feel somewhat singled out because I'm trying to conceive in a less traditional fashion. I knew I would do whatever I needed to though, so I went to the appointment. The counselor was very nice and acknowledged, without prompting, that the appt might seem a little unfair to me. We talked about it a bit and I felt better. I also appreciated that some patients might not have thought through everything as obsessively as me (!) and really need an appt to help them make some plans. I was feeling good about my plans as we walked through my decisions and talked about future plans. All in all, I was fine with the appt, but wished I had a bit more heads up about it.
During treatment, did you feel like you were treated like a number or a human?
When I met with Dr. Vitek she had a great, warm bedside manner. She listened to me when I explained my case - that I wanted to be a single mother by choice - and had a plan ready that we could use to move forward. She had clearly already done her research on my referral and even had a report from my appt with a high risk OB that detailed treatment suggestions while trying to conceive and if I did get pregnant, which she shared with me. I wanted a more aggressive plan than my OB had given me (not the high-risk one, the regular one) and she was on board with sensible solutions.
Describe your experience with your nurse.
I have really liked all the staff at the office. Initially I was a little put off my one of the nurses who does both the intake (blood pressure, weight, etc.) and draws blood for each appointment. She seemed so business-like that it bordered on being cold. However, after a few appointments, I found that she was a little more relaxed and she even joked around a bit. I think she's just so busy that sometimes that side of her personality doesn't shine through. Debra Werzinger is the PA who I saw the most, especially for the ultrasound monitoring and she is terrific. Very warm and carefully explained everything I wanted to know and even things I didn't ask about. Her positivity is infectious - though she does present a realistic picture of what is going on (she's not trying to overstate things that are going well). My IUIs were done by a nurse and a physician (on the weekend, a physician does them) and they were both very knowledgable, relaxed, and took me through the process by explaining everything that was happening.
How was your experience with Wendy Vitek?
I honestly didn't find any weaknesses, but I also only met with her once. Though she did reassure me during that appointment that even if I didn't see her during visits, she was behind the scenes managing my care and making decisions. And so far that has been true. NPs that I have seen and asked questions of have relayed information from her regularly. I certainly feel comfortable that if I wanted to meet with her again, she would be fine with that. In fact, if I'm not pregnant after my current cycle, we will meet again and decide on next steps.
What one piece of advice would you give a prospective patient of Wendy Vitek?
Make Dr. Vitek aware of your concerns or apprehensions about the process. If you need any accommodations made, let her know. In my experience, all of my concerns were addressed and if I needed assistance with anything, it was provided. She was happy to answer questions, even when I felt like they might be silly. She was more than willing to be very detailed in her answers, which I really appreciated.
Describe the protocols Wendy Vitek used in your cycles and their degree of success.
I had bloodwork and an HSG done in the cycle right before my appointment with Dr. Vitek. Based on that information, which included a very low AMH and a higher than normal FSH, and my stated desire to use some kind of fertility drugs to help the process, she suggested using Gonal F with follicle monitoring via ultrasound. Then, when the ultrasound showed one or more good follicles were nearly developed, I triggered ovulation with Ovidrel. She discussed all the possible side effects, including the possibility of multiples. After the IUI was performed, I used Crinone progesterone gel to assist with the possible pregnancy. Though I didn't get pregnant that time, I felt great about the process and had three follicles develop. I'm in the midst of the second round doing the same protocol - I just did the second medicated IUI today. Since it will be my 4th IUI overall, we will meet and reevaluate to see if we are doing the best protocol for me if I do not get pregnant.
Describe the costs associated with your care under Wendy Vitek.
My insurance covers IUIs and any associated procedures like ultrasound and medications, like the Gonal F and Ovidrel. Consequently, I was only required to pay my specialist copay ($25) for appointments and $175 copay for all of the medications. Since I was using donor sperm, I also paid about $850/IUI as that is NOT covered. That cost was not paid to Dr. Vitek's office as I used an outside donor sperm bank.
10
Doctor
Wendy Vitek
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Strong Fertility Center (U of Rochester)
Rochester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
No
Treatment
6 IUI
Diagnosis
Endometriosis, PCOS
8
The staff at Strong Fertility Center is truly amazing. They make every effort to keep you informed. Some of the staff even went above and beyond to help sort out a medication prescription issue with my pharmacy. They answer any and all questions without making me feel silly. They make me comfortable that I am in the right hands....They are on top of everything. I am always well informed of appointments, procedures and medications. They work tirelessly to help on this journey to hopefully become a parent. They are professional and really caring.
+ Read more
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
No
Race
Income
$0 - $49K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI
Diagnosis
Endometriosis, PCOS
8
Describe your experience with Strong Fertility Center (U of Rochester).
They are on top of everything. I am always well informed of appointments, procedures and medications. They work tirelessly to help on this journey to hopefully become a parent. They are professional and really caring.
During treatment, did you feel like you were treated like a number or a human?
Dr.B always reviewed my case thoroughly and made sure to give me all my options. He does not leave out details that might be scary as he wants me to be fully informed.
Describe your experience with your nurse.
The staff at Strong Fertility Center is truly amazing. They make every effort to keep you informed. Some of the staff even went above and beyond to help sort out a medication prescription issue with my pharmacy. They answer any and all questions without making me feel silly. They make me comfortable that I am in the right hands.
How was your experience with Bala Bhagavath?
He is very up front about what he thinks is the best course of action and explains why. I had laparoscopic surgery to remove endometriosis and provided all the risks and reasons why it was advised. He does talk a little fast sometimes but if I ask him to repeat it’s not a problem.
What one piece of advice would you give a prospective patient of Bala Bhagavath?
Keep an open mind and trust that he has your best interest at heart.
Describe the protocols Bala Bhagavath used in your cycles and their degree of success.
I underwent laparoscopic surgery twice (one exploratory) for endometriosis. It was done to improve my chances of conceiving and worked once. He upped my dose of letrozole when needed and it produced great follicles.
Describe the costs associated with your care under Bala Bhagavath.
The most costly thing was my surgeries. Most of the procedures/labs/office visits were covered by insurance.
8
Doctor
Bala Bhagavath
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Strong Fertility Center (U of Rochester)
Rochester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
46
Treated
2016
Success with this Doc
No
Treatment
2 IVF, Donor Eggs
Diagnosis
Tubal Blockage, Unexplained
7
The intake nurses [at Strong Fertility Center in Rochester] can be very gruff, they rarely introduce themselves. The paperwork is confusing and uses medical lingo. You have to ask them to use lay language sometimes....paid out of pocket for donor eggs $10k. Remaining IVF procedures covered under insurance....He's [Dr. John Queenan] pretty good about introducing himself, tries to be conversational and resorts to a jokey humor that is distratcting. His procedures tend to be more painful than with other doctors. That is to say I think he could be more gentle.
+ Read more
Age
46
Treated
2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
2 IVF, Donor Eggs
Diagnosis
Tubal Blockage, Unexplained
7
Describe your experience with Strong Fertility Center (U of Rochester).
The intake nurses can be very gruff, they rarely introduce themselves. The paperwork is confusing and uses medical lingo. You have to ask them to use lay language sometimes.
During treatment, did you feel like you were treated like a number or a human?
He seems to care. He's super busy and seems a bit ditzy though.
Describe your experience with your nurse.
The care structure isn't clear at the beginning. It is confusing to figure out with whom you should speak with.
What specific things went wrong at this clinic?
  • Canceled a cycle due to clinic error
How was your experience with John Queenan?
He's pretty good about introducing himself, tries to be conversational and resorts to a jokey humor that is distratcting. His procedures tend to be more painful than with other doctors. That is to say I think he could be more gentle.
What one piece of advice would you give a prospective patient of John Queenan?
He has a big personality - it can be distracting.
Describe the protocols John Queenan used in your cycles and their degree of success.
Did a couple cycles because the first batch of donor eggs was a failure. They required a mock cycle to get the treatment right. Resulted in adding a thyroid medication for the real cycle. They always claimed they had to follow the protocols required by the egg bank which made me think they sometimes couldn't change things even if they wanted to.
Describe the costs associated with your care under John Queenan.
Paid out of pocket for donor eggs $10k. Remaining IVF procedures covered under insurance.
6
Doctor
John Queenan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Strong Fertility Center (U of Rochester)
Rochester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
37
Treated
2016
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve
0
[Strong Fertility Center- U of Rochester] Lost paperwork. Didn’t call in Rx. When is call to ask a question, no one knew what was going on. It could take 2 days to get a call back.... Didn’t return phone calls. Forgot to call in scripts. When I changed RE clinics, I had to request THREE TIMES for them to transfer the files, and then they sent only 1/10th of the information, so I had to request AGAIN.... Didn’t explain what to expect. Didn’t update me on percentage success rate of each treatment, when new information was found.
+ Read more
Age
37
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve
0
Describe your experience with Strong Fertility Center (U of Rochester).
Didn’t explain what to expect. Didn’t update me on percentage success rate of each treatment, when new information was found. Not nearly aggressive enough in treatment. Missed glaringly obvious medical problems.
During treatment, did you feel like you were treated like a number or a human?
Personable
Describe your experience with the nursing staff.
Disaster. List records. Didn’t return phone calls. Forgot to call in scripts. When I changed RE clinics, I had to request THREE TIMES for them to transfer the files, and then they sent only 1/10th of the information, so I had to request AGAIN.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Wendy Vitek?
She listened, but didn’t explain much. I didn’t know how frequently I would be going in for tests or scans. She never suggested I might have endometriosis, which I did. A LOT of endometriosis. No e of the treatments i tried with her ever had a chance of working without endometriosis excision. I wasted 3 cycles and $3000 for treatment which never could have resulted in pregnancy due to endometriosis.
What one piece of advice would you give a prospective patient of Wendy Vitek?
Ask who, what, where, when, why, and how for every single thing, and write everything down, including who you talked to, when, and what they said.
Describe the protocols Wendy Vitek used in your cycles and their degree of success.
First and second d cycle: monitoring, no drugs, timed intercourse. Third cycle: monitoring, injectables, timed intercourse.
5
Doctor
Wendy Vitek
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Strong Fertility Center (U of Rochester)
Rochester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
31
Treated
2016
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
8
They [nursing staff at Strong Fertility Center] are knowledgeable and efficient; however, they see so many individuals throughout the day they do seem rushed...My IVF cycle package cost $6500 (one egg retrieval and two transfers). I spent an extra $4500 on PGS testing and $4000 on medications. I also spent $1500 on FET medications...The clinic is extremely efficient. The downside is they see so many patients in one day it can be easy to feel like a number. They always called when they said they would and returned my calls within a timely manner.
+ Read more
Age
31
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
8
Describe your experience with Strong Fertility Center (U of Rochester).
The clinic is extremely efficient. The downside is they see so many patients in one day it can be easy to feel like a number. They always called when they said they would and returned my calls within a timely manner.
During treatment, did you feel like you were treated like a number or a human?
He answered our questions as a doctor but also included his personal opinion when asked. He was responsive to our wants during our cycles as well.
Describe your experience with the nursing staff.
They are knowledgeable and efficient; however, they see so many individuals throughout the day they do seem rushed.
How was your experience with John Queenan?
He is knowledgeable and trustworthy. He is strong in his convictions related to fertility treatment but is open to hearing your thoughts and ideas. He has a calmness about him that benefits the clients he interacts with.
What one piece of advice would you give a prospective patient of John Queenan?
He will answer any question asked of him, just make sure you come with them ready to ask!
Describe the protocols John Queenan used in your cycles and their degree of success.
With unexplained infertility, we went with very “classic” treatment approaches using the least amount of medication possible. Dr Q is very conservative with his use of medications.
Describe the costs associated with your care under John Queenan.
My IVF cycle package cost $6500 (one egg retrieval and two transfers). I spent an extra $4500 on PGS testing and $4000 on medications. I also spent $1500 on FET medications.
7
Doctor
John Queenan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Strong Fertility Center (U of Rochester)
Rochester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
Treated
Success with this Doc
?
Treatment
4 IUI
Diagnosis
Anovulation, PCOS
7
The facility [Strong Fertility] itself is very nice and warming. It helped make me be not so nervous. The doctors and nurses are very nice and caring. At times, I had to push the nurse to change a med that was a little cheaper but they will try different options to help you out....An IUI at their clinic, with a discount, costed me $288 out of pocket... you communicate more with the nurses than the doctor at times. The nurses are good at communicating and getting back to you but usually only call at the end of the day.
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Age
Treated
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Anovulation, PCOS
7
Describe your experience with Strong Fertility Center (U of Rochester).
The facility itself is very nice and warming. It helped make me be not so nervous. The doctors and nurses are very nice and caring. At times, I had to push the nurse to change a med that was a little cheaper but they will try different options to help you out.
Describe your experience with your nurse.
At this office, you communicate more with the nurses than the doctor at times. The nurses are good at communicating and getting back to you but usually only call at the end of the day. This is fine, but it would be nice for them to explain that to me in the beginning. I figured it out a few weeks into treatment when finally one of the nurses said they do their calls at the end of the day when their phones are turned off. Some of them do IUIs. When I had mine done, it was done by a nurse, not a doctor. The nurses that I have dealt with this far have been great and knowledgeable.
How was your experience with Erin Masaba?
She is very understanding. She allowed me to do appointments over the phone as I live 2 hours away from their office. Dr.Masaba is very compassionate and is willing to answer any and all questions that I have.
Describe the protocols Erin Masaba used in your cycles and their degree of success.
I have had 4 IUIs since being under her treatment. We have only changed my meds once. I am not sure if anything should have been changed. I’m trusting her and her decisions.
Describe the costs associated with your care under Erin Masaba.
An IUI at their clinic, with a discount, costed me $288 out of pocket
7
Doctor
Erin Masaba
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Strong Fertility Center (U of Rochester)
Rochester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
27 - 32
Treated
2010 - 2015
Success with this Doc
No
Treatment
3 IVF
Diagnosis
Male Factor
3
Dr Queenan is a great RE but if you don't fit into his plan he doesn't offer many alternatives. He basically gave up on us. After a few unsuccessful cycles he told me I needed a gestational carrier and that it would be too expensive for us.... I went to this practice [Strong Fertility Center] for 5 years and nurses still didn't know my name..... Every time I did a cycle there were errors with my plan. One time I took the wrong dose of meds because it was wrong in my plan. One time my plan got mailed to the wrong address! They said I must have moved, which of course I didn't.
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Age
27 - 32
Treated
2010 - 2015
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IVF
Diagnosis
Male Factor
3
Describe your experience with Strong Fertility Center (U of Rochester).
Medically they do everything by the book. They don't think outside of the box. They are not accommodating or compassionate.
During treatment, did you feel like you were treated like a number or a human?
I went to this practice for 5 years and nurses still didn't know my name.
Describe your experience with your nurse.
They were terrible!!! Very unorganized, very rude! They made mistakes in my plan and never apologized. Their mistakes always ended up being my fault.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
How was your experience with John Queenan?
Dr Queenan is a great RE but if you don't fit into his plan he doesn't offer many alternatives. He basically gave up on us. After a few unsuccessful cycles he told me I needed a gestational carrier and that it would be too expensive for us.
What one piece of advice would you give a prospective patient of John Queenan?
Don't waste your time at this office.
Describe the costs associated with your care under John Queenan.
I can't remember exactly but I think it was $7500 for IVF and $3000 for FETs
3
Doctor
John Queenan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Strong Fertility Center (U of Rochester)
Rochester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less