Spring Fertility

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing: OfferedSelling medication: OfferedProviding backup medication: Offered
San Fran
1 Daniel Burnham Court
San Francisco, CA 94109
415-964-5618
On a scale from 0-10, how likely are you to recommend Spring Fertility to a friend?
Strongly recommend: 14Don't recommend: 19.6
15 assessments
  • 93% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 7% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
?
Annual Cycles National Avg.
344
9
Average Doctor Score
3 doctors
15 assessments
10
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
I worked with Dr. Tran at UCSF and it was a modern, friendly place...[Nurse] Olga was very responsive. She answers lots of my questions about the protocol along the way and assured me I was doing things right...Egg retrieval ~$13,000 Each frozen embryo transfer $3,000-4,000...I felt like I was in great hands....Egg retrieval (birth control, Follistim + Menopur, Ganirelix) - 19 eggs --&gt; 6 5-day embryos Frozen egg transfer (birth control, Lupron shots, Vivelle patch, progesterone shots)
+ Read more
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
Describe your experience with Spring Fertility.
I worked with Dr. Tran at UCSF and it was a modern, friendly place; I know he's started his own clinic (Spring) and I imagine it's equally nice.
During treatment, did you feel like you were treated like a number or a human?
Dr. Tran explained our situation with clarity and compassion during the entire process (retrieval through first trimester, after which I was transferred to OBGYN). My hormone treatment felt very customized and I felt like he was invested in our success, e.g., didn't do a fresh transfer because my hormone levels weren't optimum; waiting was hard, but I trusted his judgement. After two failed transfers, he suggested a uterine scratch because it was worth a shot and wanted me to feel like we were "doing everything we could." When I felt like a failure, he reminded me of the probabilities and the role of genetics (versus what I did or didn't do during the cycle). He was always willing to work with us and we'll be using him again for sure!
Describe your experience with your nurse.
Olga was very responsive. She answers lots of my questions about the protocol along the way and assured me I was doing things right.
How was your experience with Nam Tran?
I felt like I was in great hands. I knew he lectured around the world on fertility treatment, so it was clear he understood the science but also genuinely wanted to apply the science and help each patient. He never rushed us during visits and had a good sense of humor, which my husband really appreciated :) He was responsive to my needs, e.g., allowed me to talk to an IVF therapist free of charge after my second failed transfer. I can't recommend him highly enough -- it's hard to be an IVF patient because you're always wondering "will it work?!" but I had a great experience with him and never questioned his care.
What one piece of advice would you give a prospective patient of Nam Tran?
Don't hesitate to ask questions; his answers are spot on!
Describe the protocols Nam Tran used in your cycles and their degree of success.
Egg retrieval (birth control, Follistim + Menopur, Ganirelix) - 19 eggs --&gt; 6 5-day embryos Frozen egg transfer (birth control, Lupron shots, Vivelle patch, progesterone shots)
Describe the costs associated with your care under Nam Tran.
Egg retrieval ~$13,000 Each frozen embryo transfer $3,000-4,000
10
Doctor
Nam Tran
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
Strengths [Spring Valley - San Fran]: brand new, state-of-the-art facility; new equipment and technology; clean and comfortable rooms; helpful and courteous staff; best-in-class embryologists; great video tutorials and supporting resources Weaknesses: understaffed; could use technology better for treatment calendars and management of process... Helen was really supportive, responsive and showed great compassion. The only weakness we experienced was around proactive communication.
+ Read more
Age
35
Treated
2016
Success with this Doc
Yes
Race
South Asian
Income
$500K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Spring Fertility.
Strengths: brand new, state-of-the-art facility; new equipment and technology; clean and comfortable rooms; helpful and courteous staff; best-in-class embryologists; great video tutorials and supporting resources Weaknesses: understaffed; could use technology better for treatment calendars and management of process
During treatment, did you feel like you were treated like a number or a human?
Dr. Klatsky took time to understand our challenges with conception and ran all the appropriate tests before diagnosing the problem. He was patient, knowledgeable and assured us that our situation was normal. He was always available to answer questions and even proactively reached out to us during the process.
Describe your experience with your nurse.
Helen was really supportive, responsive and showed great compassion. The only weakness we experienced was around proactive communication. There were multiple instances in which we had to email or call her to ask questions about the timing or process of the next stage of the treatment cycle instead of her reaching out to us. Furthermore, sometimes when she told us she would contact us with some update on X date, that date would pass with no contact requiring us to follow up. I think that much of this delay was due to the clinic being unexpectedly understaffed for the number of patients it treated so I think that Helen was just trying to stay afloat.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Peter Klatsky?
We were so happy with Dr. Klatsky as our doctor. The whole fertility process can be unnerving and overwhelming and Dr. Klatsky eased our anxiety/concerns at every juncture. He was patient, pleasant, explained the scientific jargon in layman's terms and made sure that we understood what the process would entail. Furthermore, he empowered us to make the treatment choices we decided to pursue by presenting all the information about the alternatives and giving us space to make the right decision for us. He never pressured us to choose a course of action or even undergo subsequent fertility treatments, which he could have because it meant more revenue for him. For example, he even told us that we were likely to get pregnant on our own at some point and it was up to us whether we wanted to wait for that outcome or pursue treatments if unwilling to wait. We really appreciated that.
What one piece of advice would you give a prospective patient of Peter Klatsky?
Make sure that you understand the treatment calendar and the various steps of the process because that aspect can be really confusing!
Describe the protocols Peter Klatsky used in your cycles and their degree of success.
We elected to undergo a natural transfer cycle to limit the amount of injections needed. Besides that, our treatment plan was typical for the IVF process.
10
Doctor
Peter Klatsky
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 36
Treated
2014 - 2016
Success with this Doc
?
Treatment
IVF, Embryo Freezing, Surrogacy
Diagnosis
Other
10
the clinic [Spring Fertility] felt like a spa and everyone is really nice and respectful and I did not feel like I was in a fertility factory....Everyone at Spring Fertility...is wonderful. Seriously. It feels like a spa. Everyone is so nice and respectful.... He [Dr. Tran] is my gold standard of doctoring. His office sent our family a holiday card...Dr. Tran is a wonderful person. I always felt like he remembered everything about my case and was very reassuring...
+ Read more
Age
34 - 36
Treated
2014 - 2016
Success with this Doc
?
Race
Ashkenazi Jewish
Income
Occupation
Order & Number of Docs Seen
1st of 5 Docs
Treatment
IVF, Embryo Freezing, Surrogacy
Diagnosis
Other
10
Describe your experience with Spring Fertility.
I was a "weird" patient who was traveling from out of state and not going in for routine things like bloodwork and ultrasounds. As I mentioned, the clinic felt like a spa and everyone is really nice and respectful. Can't think of any weaknesses.
During treatment, did you feel like you were treated like a number or a human?
Dr. Tran is a wonderful person. I always felt like he remembered everything about my case and was very reassuring. He wrote personal emails to me right away and also was always available to talk. He is very good at being optimistic while also discussing risks and downsides. He gives wonderful patient-initiated hugs.
Describe your experience with the nursing staff.
Everyone at Spring Fertility (and UCSF when Dr. Tran was there) is wonderful. Seriously. It feels like a spa. Everyone is so nice and respectful.
How was your experience with Nam Tran?
I first saw Dr. Tran when he was still practicing at UCSF and I was living in San Francisco. I went in to ask him if I had a fertility issue because I had had two miscarriages and was having very light periods. He assured me that I did not have recurrent pregnancy loss and that I had a lot of follicles so didn't have to worry about timing yet. I was subsequently diagnosed by another doctor in Dallas (where I moved to next) with Asherman's Syndrome (intrauterine scarring caused by a D&C after my first miscarriage). I flew back to San Francisco twice to have Dr. Tran perform hysteroscopies to remove the scarring. After I had my first child and was again diagnosed with Asherman's Syndrome (possibly recurring from a c-section or never fully resolved) and was living in DC at the time, I AGAIN went back to see Dr. Tran for yet another hysteroscopy because I love and trust him so much. I sometimes still wish I lived in San Francisco so I could go see him. He has also consulted with me over email and the phone about my thin uterine lining issues and saw me for an emergency ultrasound when I happened to be in San Francisco during my pregnancy and was having a lot of bleeding. He is my gold standard of doctoring. His office sent our family a holiday card and I put it up on my fridge because I like looking at him. He provided hope to me when a doctor in Dallas told me there was nothing he could do for me and I needed a gestational carrier (in a twist of fate, I am now pursuing the gestational carrier route for a second child!). I really cannot say enough good things about Dr. Tran.
What one piece of advice would you give a prospective patient of Nam Tran?
If you don't understand what Dr. Tran is saying, ask him to repeat it or write it down. He actually made me a really cool diagram of what was going on once and I kept it for a long time. He's very patient so don't feel like you can't ask your questions.
Describe the protocols Nam Tran used in your cycles and their degree of success.
I think I covered this previously. Dr. Tran has tried to help me over the years with my intrauterine scarring issues (Asherman's Syndrome) and my resulting abnormally thin lining issue. He performed three of the six total hysteroscopies that I have had to date. After the first three hysteroscopies (one from a doctor in Dallas and two from Dr. Tran), I actually conceived my first child (using a protocol set in place by another doctor). Dr. Tran was the doctor who said my lining looked good enough to try getting pregnant again and he was right because I did get pregnant on my first try using injectables and timed intercourse. For baby number two, I am pursuing a gestational carrier because after three more hysteroscopies (one of which was performed by Dr. Tran and two of which were performed by a doctor in New York) and two failed FETs, I am worn out by the whole process and my lining is both abnormally thin and fluid filled - both things that are hard to treat. Plus there are a number of other risk factors from the first pregnancy. In short, results are mixed because I had a successful pregnancy after two hysteroscopies plus estrogen therapy under Dr. Tran's care, BUT I am now pursuing a gestational carrier because I don't think anyone, including Dr. Tran, is able to fix my lining this time.
Describe the costs associated with your care under Nam Tran.
Most of my treatments with Dr. Tran were medical treatments covered by my insurance (as opposed to fertility treatments that are often capped or excluded). So the costs were not a big deal. I think my first two hysteroscopies with Dr. Tran were totally covered. My third one was out of network and I think I paid $1,000 for it.
10
Doctor
Nam Tran
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2016
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve
10
The entire office [Spring ] treated me so well from the front office, the medical staff, the doctors, and the nurses. You never ever feel like you’re just a number. I really felt like they cared so much about me. They always did everything they could to accommodate me. I never waited more than 5 minutes for an appointment, even when I was super early....Allie is such a wonderful and kind nurse. On top of that, she is super competent and organized. I really felt that she cared about me. She is on top of everything and is really great at communication.
+ Read more
Age
32
Treated
2016
Success with this Doc
Yes
Race
East Asian
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Spring Fertility.
I echo all the other reviewers’ sentiments. This place really is like a spa. It’s beautiful, tranquil, and truly up to date on all the latest equipment. I really cannot think of anything negative to say. They’re also open 365 days a year and always available. I trust spring fertility 100%. I’ve referred other friends here as well, and they all end up loving Spring just as much as I do.
During treatment, did you feel like you were treated like a number or a human?
The entire office treated me so well from the front office, the medical staff, the doctors, and the nurses. You never ever feel like you’re just a number. I really felt like they cared so much about me. They always did everything they could to accommodate me. I never waited more than 5 minutes for an appointment, even when I was super early.
Describe your experience with your nurse.
Allie is such a wonderful and kind nurse. On top of that, she is super competent and organized. I really felt that she cared about me. She is on top of everything and is really great at communication.
How was your experience with Nam Tran?
Dr Tran is one of the most brilliant doctors I have ever met. He is truly gifted in his area of care. I have several other friends who have seen him and none of us have had the same protocol, yet we have all been successful with him! He is up to date on all the latest advances, and truly treats every patient as an individual. He really assesses each persons situation and comes up with the best protocol to suit them. I always felt that he really cared about me.
What one piece of advice would you give a prospective patient of Nam Tran?
He’s super direct, and you should appreciate that about him. He always gives it to you straight. Also, be super straight with him too.
Describe the protocols Nam Tran used in your cycles and their degree of success.
We did a straight start with no priming or any kind. For a dor patient like me, he didn’t think priming was necessary, and he was right! I did a cycle at a different clinic with estrogen priming and max meds, and only got 2 embryos. With dr tran, he started me off with medium doses of follistim and menopur, and slowly reduced them as the cycle went on. I ended up with 9 eggs, but got 7 High quality blastocysts!
Describe the costs associated with your care under Nam Tran.
Honestly, I still haven’t received my final bill yet.
10
Doctor
Nam Tran
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35
Treated
2016
Success with this Doc
8 Eggs Frozen
Treatment
1 Egg Freezing
Diagnosis
10
The nurses [at Spring Fertility] are so incredibly kind and responsive and the doctors are just sharp as tacks. I trust them to get the absolute optimal outcome and are really invested in their patients. Also, lovely touches - no hospital atmosphere, nice little gifts (chocolates after my egg retrieval!) and amazing snacks in the waiting room. I also love that I had one doc and one nurse for the entire process so they KNEW me and my case.
+ Read more
Age
35
Treated
2016
Success with this Doc
8 Eggs Frozen
Race
European, Ashkenazi Jewish
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 Egg Freezing
Diagnosis
10
Describe your experience with Spring Fertility.
They were just getting started at the time so a tiny bit disorganized. However I have had friends use them since and think things have improved tremendously. The nurses are so incredibly kind and responsive and the doctors are just sharp as tacks. I trust them to get the absolute optimal outcome and are really invested in their patients. Also, lovely touches - no hospital atmosphere, nice little gifts (chocolates after my egg retrieval!) and amazing snacks in the waiting room. I also love that I had one doc and one nurse for the entire process so they KNEW me and my case.
During treatment, did you feel like you were treated like a number or a human?
Dr. Klatsky was great. He’s incredibly funny - it took a little getting used to especially at the beginning (his partner Dr. Tran has a much more mellow bedside manner), but I trusted Dr. K’s expertise thoroughly and he monitored my egg retrieval and freezing like an absolute pro.
Describe your experience with your nurse.
Fantastic team. So friendly and REAL. Ihad 1:1 instruction for how to give myself injections which was so helpful. Plus great email responsiveness and video tutorials
How was your experience with Peter Klatsky?
He was great and a pro. Not super soft bedside manner but very smart and funny. He presented facts in a clear and accessible way and was very direct. I trusted him completely and though he could be a little flippant, I felt like he had my absolute best interests at heart.
What one piece of advice would you give a prospective patient of Peter Klatsky?
Don’t expect kid gloves but he is a really kind and expert doctor.
Describe the protocols Peter Klatsky used in your cycles and their degree of success.
Went on birth control to regulate predict my period. Then, I started on Menopur and Follistem for about 12 days. I was going in basically every other day while Dr. K monitored with ultrasound and blood draws. He adjusted the med levels accordingly and was very in tune. He explained why he made the choices he did and I was really impressed with how he calibrated.
Describe the costs associated with your care under Peter Klatsky.
8k for one round of egg freezing; 4K for associated meds. Annual $600 for storage of frozen eggs.
8
Doctor
Peter Klatsky
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF
Diagnosis
Unexplained
10
Spring has such a great team. They are great at patient support when you're there with them. It has been tough to get ahold of the finance department when we need support, but eventually, we get in touch with them and they're amazing and give you all the information you need. We especially love the transparency of the pricing. There are clear costs up front that allow you to budget and make decisions based on your health a
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European, Latino
Income
$200K - $499K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Spring Fertility.
Spring has such a great team. They are great at patient support when you're there with them. It has been tough to get ahold of the finance department when we need support, but eventually, we get in touch with them and they're amazing and give you all the information you need. We especially love the transparency of the pricing. There are clear costs up front that allow you to budget and make decisions based on your health and your financial situation up front without having to think about the extra costs that might come up. If we had any recommendations around that it would be to get the med package. It was fantastic to not have to think about how much each vial cost, and when we needed more they supported that process even when the vial costs went up during our cycle.
During treatment, did you feel like you were treated like a number or a human?
He takes the time to check in and see how we're doing at every appointment. He doesn't EVER seem rushed to move on to another client. He is funny yet also takes the time to explain everything to us.
Describe your experience with your nurse.
Although I've only met Allie once at a difficult blood draw day, she was amazing and helpful then and every time I email/call. The rest of the nursing team, especially Susannah (she's who I see most of the mornings), is amazing! They're all there to support you and have a smile on their faces. They reassure you that everything's okay and help you understand when things are not.
How was your experience with Nam Tran?
With my other healthcare professionals, I call him my favorite nerd. He goes into so much detail if you ask questions and explains everything we want to know. He gets excited about how the numbers progress and even has little jokes about what is going on. I really appreciate his approach and expertise in the area. From our first meeting, I knew he was the right doctor for us. He is so knowledgeable and easy to talk to. There aren't many doctors that we interviewed that make you feel comfortable in an IVF clinic. Dr. Tran does that. He just sits back and listens when he needs to and asks probing questions when necessary. When our transfer didn't work, he called to check in and was sympathetic to our needs at that time. He took the time on a Friday night to explain what our next choices were and what we could do vs. what he suggests we do. I feel very well taken care of with Dr. Tran.
What one piece of advice would you give a prospective patient of Nam Tran?
Be honest with him. He will, without a second thought, tell you what he thinks. I really appreciate his honesty.
Describe the protocols Nam Tran used in your cycles and their degree of success.
Dr. Tran is a big believer in "less is more". We had a low dose of Menopur and Gonal-f for our stim cycle. He worked with my teaching schedule to plan our retrieval during my Christmas break. I felt less sick during my IVF cycle than I did on some of my IUI cycles. He would rather get 10 really great mature eggs and have all of them make it to freeze than 20 eggs, and an uncomfortable, broke patient, with similar results. We had a little set back when we began our cycle, I had two cysts and he immediately said it would impact our numbers and he was right. We were originally expecting 14-16 at retrieval. He explained to me how the cysts would impact the cycle and asked me how I would like to proceed. I always let him make the decisions as he's the expert we want to control our cycle. He went along with our cycle and we had 12 follicles, 10 mature, 8 fertilized-freeze. We transferred one at day 5. We still have 7 frozen and are going through a "natural" transfer cycle again on my timelines for spring break. He's amazing!
Describe the costs associated with your care under Nam Tran.
$14,500 for IVF then a $1000 teacher discount. They handled our medication package which was $3700 since I respond well to meds through Alto so it gets delivered same day. Our current FET costs $3250 with a discount because our previous failed fresh transfer.
10
Doctor
Nam Tran
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
10 Eggs Frozen
Treatment
1 Egg Freezing
Diagnosis
10
I liked the clinic [Spring Fertility] because its surgery center is state of the art. It’s waiting room and reception are comfortable and thoughtful without being over-the-top...Dr Tran did a mid-luteal retrieval— I began injections midway into my cycle, so my body was in a suspended state of ovulation when he did the retrieval. As I understand it, this is a new protocol that was previously used in extreme cases (I.e., cancer patients) but has had great results. We did, in fact, get good numbers (10 mature eggs retrieved).
+ Read more
Age
Treated
Success with this Doc
10 Eggs Frozen
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 Egg Freezing
Diagnosis
10
Describe your experience with Spring Fertility.
I liked the clinic because its surgery center is state of the art. It’s waiting room and reception are comfortable and thoughtful without being over-the-top. In a previous clinic, a recent lobby renovation and the building itself - on the waterfront with sweeping views of the San Francisco Bay - was beautiful but made me feel as if my check was helping to fund their real estate rather than my service.
During treatment, did you feel like you were treated like a number or a human?
From our initial appointment forward, I was struck by Dr Tran’s humility. He seemed to genuinely care and I felt like he was not motivated by money, but actually respectful of my limited finances. I’m not certain of his background (I had been referred by a friend; I only knew he was a great doctor) but I felt that he had a strong work ethic, an empathy, and a consideration for others that I don’t typically associate with doctors.
Describe your experience with your nurse.
There was a cadre of nurses— I saw a different one each time I camein for blood draws and ultrasounds. Still, I got the impression they all knew my chart and worked in concert. There were only two instances of disconnect/ miscommunication. It was mostly in the phone process. If I needed to call in to make an allotment change, or with a question, I was routed through a tortuous phone system of extensions. In one instance my voicemail message for a changed appointment was never received. Sometimes you just need a live person to pick up the phone— particularly if it’s during business hours. Emails fairedbetter, and I generally received a response within 12 hours of my request.
What specific things went wrong at this clinic?
  • Lost appointments
How was your experience with Nam Tran?
I sought to do one round of egg retrieval/ cryopreservatuon because my insurance doesn’t cover and it is all I can afford. I am 41 years old and have one child who is 1 years old. I am not in a relationship but I want to preserve my fertility for the chance to have a biological child with someone down the road. I was upfront with Dr Tran about my expectations, which are low due to my age. He was honest without being patronizing (as I’d maybe expected?) and he was even optimistic given my healthy prior AMA pregnancy. It should be mentioned that spring’s financing plan is what drew me to the clinic; but once there and after meeting Dr Tran I was very confident I was at the right place.
What one piece of advice would you give a prospective patient of Nam Tran?
I think his bedside manner speaks for itself. He is approachable and kind.
Describe the protocols Nam Tran used in your cycles and their degree of success.
Dr Tran did a mid-luteal retrieval— I began injections midway into my cycle, so my body was in a suspended state of ovulation when he did the retrieval. As I understand it, this is a new protocol that was previously used in extreme cases (I.e., cancer patients) but has had great results. We did, in fact, get good numbers (10 mature eggs retrieved).
Describe the costs associated with your care under Nam Tran.
$15k over three years. Financing plan with 0%apr including freezing.
10
Doctor
Nam Tran
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
IVF
Diagnosis
10
Spring is a very new, modern and clean clinic. They offer free snacks, beverages, WiFi and they also have a water filling “station” so you could fill your thermos. All their staff is very friendly. Weakness is probably location since they are in downtown SF. They have a parking lot, but I haven’t parked in there. Metered street parking is not hard to find around there. If your appointment is early enough, street parking is free.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
South Asian
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
10
Describe your experience with Spring Fertility.
Spring is a very new, modern and clean clinic. They offer free snacks, beverages, WiFi and they also have a water filling “station” so you could fill your thermos. All their staff is very friendly. Weakness is probably location since they are in downtown SF. They have a parking lot, but I haven’t parked in there. Metered street parking is not hard to find around there. If your appointment is early enough, street parking is free.
During treatment, did you feel like you were treated like a number or a human?
Dr. Klatsky asked me questions and valued my answers with complete understanding and validated my feelings. We chose to do IVF for the PGS/PGD testing and he understood that it wasn’t ideal to have to wait to start.
Describe your experience with your nurse.
Helen is really friendly and very responsive to her emails. I had a lot of issues with getting my medications and Helen was very accommodating and quick with helping me call and send prescriptions to different pharmacies. I am extremely appreciative of her friendly can-do attitude and speedy responses!
How was your experience with Peter Klatsky?
Dr. Klatsky is very friendly and his calm personality always put me at ease. He explained the process simply and made sure I understood everything before I left his clinic. Since we have setbacks, he knew it wasn’t what either of us wanted so he was apologetic and ensured he’s trying everything he could so we can get started and get going. He informed me of what and when to expect to start our timeline and I felt more at ease.
What one piece of advice would you give a prospective patient of Peter Klatsky?
Take all of his classes because they’re really informative and if they want to meet him then they should take their free IVF information session.
Describe the protocols Peter Klatsky used in your cycles and their degree of success.
I’m not sure which specific protocol Dr. Klatsky put me on, but I had the saline sonogram and he saw that my uterus was healthy and smooth so I didn’t undergo a lot of testing. As I’m young, healthy and technically not infertile, I will be on menopur/Gonal-f/cetrotide/lupron. I have insulin injections as well. Dr. Klatsky said my injection amounts are a little more aggressive so they’re hoping I will produce more good quality eggs.
Describe the costs associated with your care under Peter Klatsky.
IVF is covered through my work, but I realized their retrieval and transfer facility is out of my network so I had to pay for their facility fee which is not bad. Dr. Klatsky knows PGS/PGD testing is pricey so he works with a company that if they diagnosis you then they offer $99 PGS/PGD testing (not including shipping/storage fees). With all those fees included, the testing would cost $600 which is way better than $5k+.
9
Doctor
Peter Klatsky
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
3 IUI, 3 IVF
Diagnosis
10
They're [Spring Fertility] a boutique clinic with only two doctors, so you really get specialized care and feel like a VIP. I saw my doctor at every appointment except for one, but they have to have days off! I really doubt he takes very many. I've been to other clinics. To me, they just seem more knowledgeable and more compassionate than the others. They don't have weaknesses. The only issue I had is that the clinic is a 3 hour drive from where I live, but absolutely worth the commute
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
5th of 5 Docs
Treatment
3 IUI, 3 IVF
Diagnosis
10
Describe your experience with Spring Fertility.
They're a boutique clinic with only two doctors, so you really get specialized care and feel like a VIP. I saw my doctor at every appointment except for one, but they have to have days off! I really doubt he takes very many. I've been to other clinics. To me, they just seem more knowledgeable and more compassionate than the others. They don't have weaknesses. The only issue I had is that the clinic is a 3 hour drive from where I live, but absolutely worth the commute
During treatment, did you feel like you were treated like a number or a human?
Everyone in their office is so friendly and professional! The nursing staff is top notch and always positive. Their office is beautiful and comfortable. Dr Tran will work with you, on your terms, in a way that makes you feel confident. He will let you trybwith your own eggs and not just push donor eggs to up his success rates. But the biggest thing- they sent flowers to me during the tww to send "good vibes during this time". Way different than my first clinic who basically told me my eggs were garbage!
Describe your experience with your nurse.
She is so nice! Compassionate! Always responded to my emails and voice messages very quickly, and if there was ever an issue- with insurance etc, she handled it quickly
How was your experience with Nam Tran?
I was referred to him by my acupuncturists who said he deals with the "toughest cases." He is friendly, professional, patient, compassionate, and amazing at his job!!! I had two failed ivf cycles elsewhere. If I had come to him first, I would have saved a lot of time and money. My first cycle with him was a success!! I plan on going back when I'm ready for baby number 2.
What one piece of advice would you give a prospective patient of Nam Tran?
They know what they're doing! They are open to your ideas if you have a certain plan in mind, but you can trust them!
Describe the protocols Nam Tran used in your cycles and their degree of success.
I started letrozole after ovulation for 10 days and did a mini stim cycle to calm down my endometriosis. I was in way less stim meds this cycle and I think that helped my egg quality immensely. We did a fresh 3dt with 3 embryos. One stuck!
Describe the costs associated with your care under Nam Tran.
13,500
10
Doctor
Nam Tran
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
7 Eggs Frozen
Treatment
2 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
10
[Springs Fertility's] Strengths - they are organized! They had everything prepared before my first appointment. I never felt like my treatment or information fell through the cracks - they have a lot to keep track of with a busy patient load and fast changing information, and they stay on it. Clean facilities, beautiful office. Weaknesses - little slow delay for labs to be uploaded to account online but really, those would be emailed to me within hours of my appointments.
+ Read more
Age
Treated
Success with this Doc
7 Eggs Frozen
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Spring Fertility.
Strengths - they are organized! They had everything prepared before my first appointment. I never felt like my treatment or information fell through the cracks - they have a lot to keep track of with a busy patient load and fast changing information, and they stay on it. Clean facilities, beautiful office. Weaknesses - little slow delay for labs to be uploaded to account online but really, those would be emailed to me within hours of my appointments.
During treatment, did you feel like you were treated like a number or a human?
The entire staff at the office is personable and greets you by name. While undergoing fertility treatments could make one feel dehumanized, harvesting eggs and having invasive frequent visits, Dr. Klatsky always asked about other areas of my life. He made me feel valued as a person beyond a very personal journey I was on in freezing eggs.
Describe your experience with your nurse.
They are great :) All super friendly, positive and upbeat, available, and quickly answer any questions via email. They really were a joy to work with and be around, and reason I had a good experience in this process.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Peter Klatsky?
Dr. Klatsky is knowledgeable in his field. He has a lot of experience. He was always personable, and cared about my life beyond being a patient in the clinic undergoing a process that could make one feel.. dehumanized. He made himself available to talk more if I had questions and once I had absorbed difficult information. He made me feel valued as a patient. He was attentive to fine tuning the nuances of medication dosages so that I would have the best outcome possible, which I appreciated - his attention to detail.
What one piece of advice would you give a prospective patient of Peter Klatsky?
Don't be afraid to ask questions. The hard questions, like how many egg retrievals have they done and how many successful pregnancies from those retrievals.
Describe the protocols Peter Klatsky used in your cycles and their degree of success.
I was on a demi hault my second cycle - got 3 eggs at retrieval. My first cycle was with Menopur and Follistim - no Lupron as in second cycle - which got 4 eggs at retrieval.
Describe the costs associated with your care under Peter Klatsky.
About $10-12 k per cycle
10
Doctor
Peter Klatsky
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37
Treated
2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
10
The best thing about Spring was the care felt very personal. Everyone knew our names, and even the embryologist came to introduce himself before our egg retrieval. I felt very cared for throughout the entire process...Allie was friendly, caring, and compassionate. She always responded very promptly to questions and was very clear in her instructions regarding medication dosing, etc...I completed an egg retrieval using an antagonist protocol (Lupron followed by follistim/menopur) and day 5 fresh embryo transfer with 2 embryos. I am currently pregnant with one (due next month).
+ Read more
Age
37
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Spring Fertility.
The best thing about Spring was the care felt very personal. Everyone knew our names, and even the embryologist came to introduce himself before our egg retrieval. I felt very cared for throughout the entire process.
During treatment, did you feel like you were treated like a number or a human?
Dr. Tran and his staff always treated me like an individual. They all knew details of my case, and seeing a Dr at all of my monitoring visits made me feel like they took my cycle seriously and wanted to individualize the treatment course.
Describe your experience with your nurse.
Allie was friendly, caring, and compassionate. She always responded very promptly to questions and was very clear in her instructions regarding medication dosing, etc.
How was your experience with Nam Tran?
Dr. Tran is a thoughtful and compassionate doctor. He explained things very clearly and was straightforward about the challenges he anticipated in our case, which I really appreciated. He updated us at every step so I never felt confused about what to expect. Overall he gave us very realistic expectations.
What one piece of advice would you give a prospective patient of Nam Tran?
Ask all of your questions! He is well-informed on advances in fertility care and applying new data to individual patients.
Describe the protocols Nam Tran used in your cycles and their degree of success.
I completed an egg retrieval using an antagonist protocol (Lupron followed by follistim/menopur) and day 5 fresh embryo transfer with 2 embryos. I am currently pregnant with one (due next month).
Describe the costs associated with your care under Nam Tran.
$16,000
10
Doctor
Nam Tran
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38
Treated
2016
Success with this Doc
No
Treatment
6 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids
10
Everyone in the office knows my name. When I come in the receptionist greets me by name. Dr. Tran knows me, and talks to me honestly and compassionately. He was also really honest about conditions that others had dismissed and made really good referrals to other doctors...They were attentive to my queries. I generally received a response immediately or within a few hours. They also seemed to be informed on me as a patient, and were very clear about the information that they were able to provide, and when they needed to consult the doctor.
+ Read more
Age
38
Treated
2016
Success with this Doc
No
Race
Black or African-American
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids
10
Describe your experience with Spring Fertility.
It is very easy to get appointments. All procedures are handled by the doctors. They are super responsive.
During treatment, did you feel like you were treated like a number or a human?
Everyone in the office knows my name. When I come in the receptionist greets me by name. Dr. Tran knows me, and talks to me honestly and compassionately. He was also really honest about conditions that others had dismissed and made really good referrals to other doctors.
Describe your experience with your nurse.
They were attentive to my queries. I generally received a response immediately or within a few hours. They also seemed to be informed on me as a patient, and were very clear about the information that they were able to provide, and when they needed to consult the doctor.
How was your experience with Nam Tran?
Dr. Tran seemed to view me as an individual, and was willing to try unconventional protocols. He was also mindful of cost issues as I was self pay at his office. He was also very responsive to my requests, and was available for appointments with relatively short notice.
What one piece of advice would you give a prospective patient of Nam Tran?
He is open to experimentation, and trying unconventional protocols.
Describe the costs associated with your care under Nam Tran.
$7500 +meds
10
Doctor
Nam Tran
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI, 3 IVF
Diagnosis
Other, Unexplained
10
Very patient-centered. They [Spring Fertility] actually do work around your schedule!... Allie [a nurse] is the best! I think she's a bit over-worked now as response times have gotten slower, but for anything time-sensitive, she's always been right on the ball.... Don't expect to have your hand held, but do know that you are in great hands.... $18000 with ICSI/PGD + meds
+ Read more
Age
35
Treated
2016
Success with this Doc
Yes
Race
East Asian
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 3 IVF
Diagnosis
Other, Unexplained
10
Describe your experience with Spring Fertility.
Very patient-centered. They actually do work around your schedule!
During treatment, did you feel like you were treated like a number or a human?
Easy access to the doctor (e.g. by email or phone). Very caring doctor. He was very invested in our outcome and was genuinely disappointed when we had bad results. He has a wry sense of humor, which really helped us gel with him.
Describe your experience with your nurse.
Allie is the best! I think she's a bit over-worked now as response times have gotten slower, but for anything time-sensitive, she's always been right on the ball.
How was your experience with Nam Tran?
He is clearly very dedicated to the clinic. Always available (e.g. by email or phone) to discuss any questions we might have. He may not be the hand-holding type, but it was obvious that he really cared about our outcomes. He also has a wicked dry sense of humor.
What one piece of advice would you give a prospective patient of Nam Tran?
Don't expect to have your hand held, but do know that you are in great hands.
Describe the protocols Nam Tran used in your cycles and their degree of success.
Demi-halt protocol (lupron, then FSH and Menopur). Results: about as expected.
Describe the costs associated with your care under Nam Tran.
$18000 with ICSI/PGD + meds
10
Doctor
Nam Tran
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
17 Eggs Frozen
Treatment
1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
10
Great clinic [Spring Fertility], fast, clean, organized. I paid out of pocket and it's pretty expensive, but worth it.... 8,500 for egg freezing treatement... Dr. Tran is great, sharp, straight to the point and competent. He explained the treatment in detail and answered all questions I had. He tried a different protocol that worked really well for me and delivered a great outcome. He certainly exceeded my expectations.
+ Read more
Age
Treated
Success with this Doc
17 Eggs Frozen
Race
Latino
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Spring Fertility.
Great clinic, fast, clean, organized. I paid out of pocket and it's pretty expensive, but worth it.
During treatment, did you feel like you were treated like a number or a human?
Dr Tran is very direct, but very straight to the point and will answer any questions you have. I'm not big on asking detailed questions, just want to know about next steps. I really liked his style and the best was the efficiency.
How was your experience with Nam Tran?
Dr. Tran is great, sharp, straight to the point and competent. He explained the treatment in detail and answered all questions I had. He tried a different protocol that worked really well for me and delivered a great outcome. He certainly exceeded my expectations.
What one piece of advice would you give a prospective patient of Nam Tran?
He is not super warm and fuzzy, but he gets the job done. I'd still work with him.
Describe the protocols Nam Tran used in your cycles and their degree of success.
don't know.
Describe the costs associated with your care under Nam Tran.
8,500 for egg freezing treatement
10
Doctor
Nam Tran
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Spring Fertility
San Fran
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
4
Age
Treated
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Unexplained
4
The clinic [Spring Fertility] ran an insurance coverage check prior to our first visit and we were told "everything will be covered completely by your insurance." We came in for sperm testing and were charged $250 but not told beforehand this was not covered by our insurance...Strengths: Beautiful clinic and technologically advanced...$250 for sperm testing
+ Read more
Age
Treated
Success with this Doc
?
Race
European, East Asian
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Unexplained
4
Describe your experience with Spring Fertility.
Strengths: Beautiful clinic and technologically advanced Weaknesses: Just didn't click with Dr. Tran so I switched clinics. However, another friend of mine really liked that Dr. Tran was not warm.
During treatment, did you feel like you were treated like a number or a human?
Dr. Tran is very straightforward and not warm at all.
What specific things went wrong at this clinic?
  • Failed to convey critical information
How was your experience with Nam Tran?
On my first visit, I mentioned that endometriosis had been found inside me during a surgery I'd previously had. Dr. Tran dismissed this, saying I probably didn't have endometriosis. I quickly lost trust in his abilities, given he'd only seen me once and had no reason to make such statements.
Describe the costs associated with your care under Nam Tran.
$250 for sperm testing
4
Doctor
Nam Tran
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Spring Fertility
San Fran
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less