Shady Grove Fertility

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing: OfferedSelling medication: OfferedProviding backup medication: Offered
Annapolis
2000 Medical Parkway
Annapolis, MD 21401
410.224.5500
Arlington
901 N Stuart Street Suite 610
Arlington , 22201 22201
703.574.3772
Baltimore
720 Aliceanna Street
Baltimore, MD 21202
443.825.3340
Bel Air
201 Plumtree Road
Bel Air, MD 21015
410.569.0545
Chesterbrook
945 Chesterbrook Boulevard
Chesterbrook, PA 19087
610.981.6000
Columbia
10630 Little Patuxent Parkway
Columbia, MD 21044
410.997.6999
Fair Oaks
12011 Lee Jackson Mem. Hwy
Fairfax, VA 22033
703.246.0500
Fairfax
8501 Arlington Blvd., Suite 500
Fairfax, VA 22031
703.876.0735
Ferericksburg
1101 Sam Perry Boulevard
Ferericksburg, VA 22401
888-761-1967
Frederick
165 Thomas Johnson Dr., Ste. F
Frederick, MD 21702
301.631.1180
Glen Burnie
203 HOSPITAL DRIVE
Glen Burnie, MD 21061
(410) 328-2304
Hagerstown
1165 Imperial Drive
Hagerstown, MD 21740
1.888.761.1967
Leesburg
19500 Sandridge Way
Leesburg, VA 20176
703-723-1757
Rockville
9601 Blackwell Road, 4th and 5th floors
Rockville, MD 20850
301.340.1188
Salisbury
1647 Woodbrooke Drive
Salisbury, MD 21804
1.888.761.1967
Sibley
5215 Loughboro Road, NW, Ste. 410
Washington, DC 20016
202.677.4720
Towson
901 Dulaney Valley Road
Towson, MD 21204
410.512.8300
Waldorf
3010 Crain Highway
Waldorf, MD 20601
301.705.9923
Warrington
865 Easton Road Suite 290
Warrington, PA 18976
1-888-761-1967
Washington DC
2021 K Street NW
Washington, DC 20006
202.296.2595
Woodbridge
13580 Groupe Drive
Woodbridge, VA 22192
703-680-1770
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On a scale from 0-10, how likely are you to recommend Shady Grove Fertility to a friend?
Strongly recommend: 147Neutral: 43Don't recommend: 278.6
217 assessments
  • 68% Strongly recommend (9-10)
  • 20% Neutral (7-8)
  • 12% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
7,199
Annual Cycles National Avg.
344
217 assessments
10
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Male Factor, Unexplained
10
Although I was assigned a nurse [at Shady Grove Fertility], she left the clinic and I wasn't told right away. I was assigned another nurse, and the same thing happened. My current nurse has been helpful, but sometimes take a little too long to answer emails. And I have not met her in person...The clinic has the process down pat. It is extremely efficient and that is great when you still have a full time job. They are timely with getting your results, and overall very friendly. I honestly cannot think of any weaknesses at this time.
+ Read more
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Male Factor, Unexplained
10
Describe your experience with Shady Grove Fertility.
The clinic has the process down pat. It is extremely efficient and that is great when you still have a full time job. They are timely with getting your results, and overall very friendly. I honestly cannot think of any weaknesses at this time.
During treatment, did you feel like you were treated like a number or a human?
Dr. Nair was very thorough with her explanations and allowed me to ask as many questions as possible. She was warm and easy to talk to, but also made sure I understood the reality of the situation, as I was not getting younger, and we had been trying for several years.
Describe your experience with your nurse.
Although I was assigned a nurse, she left the clinic and I wasn't told right away. I was assigned another nurse, and the same thing happened. My current nurse has been helpful, but sometimes take a little too long to answer emails. And I have not met her in person.
How was your experience with Anitha Nair?
She was very helpful in helping us decide how to move forward. We only spoke with her during the planning stages, however. Not during the treatments or between IUIs. But, the staff was so responsive, there wasn't really a need to reach out to her.
What one piece of advice would you give a prospective patient of Anitha Nair?
Do your own homework and ask all the questions you need.
Describe the protocols Anitha Nair used in your cycles and their degree of success.
For my first IUI, we did 50mg Clomid days 3-7, then a blue pill to help with thickening the lining that we started on day 13 and continued until a negative pregnancy test. I also too progesterone the day after the IUI until a negative pregnancy test. For the first IUI, I also did a trigger shot. The second IUI we upped it to 100mg Clomid, no blue pill needed, no trigger needed (surged on my own), and am taking progesterone.
Describe the costs associated with your care under Anitha Nair.
My insurance did not cover anything, except some of the medications. Each IUI cost $1600 and medication cost somewhere between $140 and $200
10
Doctor
Anitha Nair
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
3 Fertility Medications
Diagnosis
Anovulation
10
Shady Grove is a big practice but the staff tries to get to know everyone and there tends to be some consistency in who you see for your ultrasounds. The wait times are sometimes long but I always felt I was getting first-rate care and attention...Laura was an excellent nurse and answered all of my (many) questions throughout the process. She delivered bad news delicately and good news with excitement. She was very encouraging even when a cycle seemed to be going poorly.
+ Read more
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
Anovulation
10
Describe your experience with Shady Grove Fertility.
Shady Grove is a big practice but the staff tries to get to know everyone and there tends to be some consistency in who you see for your ultrasounds. The wait times are sometimes long but I always felt I was getting first-rate care and attention.
During treatment, did you feel like you were treated like a number or a human?
Dr. Nair, and the nurse that works with her, was always so encouraging and kind. I had a cycle end in a chemical pregnancy during a snow storm and Dr. Nair made a point of calling even though she couldn't make it into the office to see how I was doing and answer my questions.
Describe your experience with your nurse.
Laura was an excellent nurse and answered all of my (many) questions throughout the process. She delivered bad news delicately and good news with excitement. She was very encouraging even when a cycle seemed to be going poorly.
How was your experience with Anitha Nair?
I was fortunate enough to have quick (3 cycles) success so I didn't have a ton of interaction with Dr. Nair. That being said, she personally came down to the clinic and did my ultrasound (without my asking) and answered my questions when one of my cycles wasn't going according to plan. I was impressed with her knowledge and compassion.
What one piece of advice would you give a prospective patient of Anitha Nair?
The process feels like it takes forever, regardless of how quickly you achieve pregnancy, but trust your doctors and don't be afraid to ask questions.
Describe the protocols Anitha Nair used in your cycles and their degree of success.
Because I wasn't ovulating, at least with any regularity, Dr. Nair started me on 50mg of Clomid with an Ovidrel trigger. Follicle growth was monitored by ultrasound. I stopped responding to 50mg after my first cycle so, after a failed round of 50mg, the dosage was increased to 10mg for the second half of my second cycle and for my third (successful) cycle.
Describe the costs associated with your care under Anitha Nair.
I was very fortunate to have insurance coverage for my treatment, lab work, and medications.
10
Doctor
Anitha Nair
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 34
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
8 IUI, Donor Sperm
Diagnosis
Unexplained
10
Nursing staff [at Shady Grove Fertility] is wonderful. Their communication by email and phone was very dependable and quick, and weekend nursing support was always available. When there was one clerical mix-up about what blood test I was to have (it wasn't clear whether it was a nursing error or lab error), the nurses took responsibility and figured out a plan to move forward.
+ Read more
Age
32 - 34
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
8 IUI, Donor Sperm
Diagnosis
Unexplained
10
Describe your experience with Shady Grove Fertility.
This clinic is the largest one in the DC area. I was a bit wary that it would feel like a factory given its size, but I found the clinic to be very well run, efficient, and caring. The front desk staff and lab technicians quickly came to know me by name, and I always felt like I was in good hands. Although I never made it to IVF, I was impressed by the size and quality of the embryology lab compared to others in the area, and their cutting edge research and adapting protocols.
During treatment, did you feel like you were treated like a number or a human?
Dr. Nair was clearly invested in my care, as were all of the staff, nurses, and lab technicians. I always felt supported and well cared for. Dr. Nair was so warm and thoughtful in treating me, and her joy at my (eventual!) pregnancy was genuine and quite touching.
Describe your experience with your nurse.
Nursing staff is wonderful. Their communication by email and phone was very dependable and quick, and weekend nursing support was always available. When there was one clerical mix-up about what blood test I was to have (it wasn't clear whether it was a nursing error or lab error), the nurses took responsibility and figured out a plan to move forward.
What specific things went wrong at this clinic?
  • Failed to order appropriate test
How was your experience with Anitha Nair?
I loved working with Dr. Nair - she is kind, thoughtful, confident in her recommendations and shows that she takes an individual patient's circumstances into account when recommending treatment.
What one piece of advice would you give a prospective patient of Anitha Nair?
Don't be afraid to ask questions - Dr. Nair is wonderful at answering them and explaining her treatment plan.
Describe the protocols Anitha Nair used in your cycles and their degree of success.
Without past fertility issues, Dr. Nair recommended starting with natural cycle IUIs. She was very willing to let me determine how aggressive I wanted to be, and when to decide to ratchet it up. She gave me the option to reassess the treatment plan after either 3 or 6 cycles. I originally said 6 cycles but after 5 IUIs I was frustrated and asked to add medication. Dr. Nair was supportive, and recommended a Clomid cycle. When that failed, Dr. Nair suggested an injectable cycle with Clomid, While I was willing to throw in the kitchen sink at that point, Dr. Nair was careful to balance my frustration with a careful consideration of avoiding multiples. I really respected that she wasn't just focused on a positive outcome - she was truly committed to the best outcome *for me* and my situation.
Describe the costs associated with your care under Anitha Nair.
My insurance covered the fertility treatments, although my insurance plan changed throughout the treatment. On average, my IUI costs ranged from $200 to $400 per cycle, not including drugs or donor sperm.
10
Doctor
Anitha Nair
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
31 - 34
Treated
2012 - 2015
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, PCOS, Tubal Blockage
7
My nurse forgot to provide the trigger shot which resulted in less eggs retrieved. I still had plenty but was quite stressful... Shady Grove has multiple clinics in the DC metro area. Testing is very process driven, which I appreciated. I knew exactly what and when things were going to happen and I simply followed that process. Some folks might not appreciate being another cog in the fertility factory but I found it comforting...
+ Read more
Age
31 - 34
Treated
2012 - 2015
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, PCOS, Tubal Blockage
7
Describe your experience with Shady Grove Fertility.
Shady Grove has multiple clinics in the DC metro area. Testing is very process driven, which I appreciated. I knew exactly what and when things were going to happen and I simply followed that process. Some folks might not appreciate being another cog in the fertility factory but I found it comforting; this is all very normal, well managed, and well understood.
During treatment, did you feel like you were treated like a number or a human?
When I met with Nair, she always spoke honestly but kindly. She clearly had reviewed my records before our meetings so we didn't need to explain things again. She always called after a failed cycle and was incredibly kind after a chemical pregnancy/missed carriage. She also left surgery to come down for our first ultrasound after our positive pregnancy test.
Describe your experience with your nurse.
I had several primary nurses during my tenure at Shady Grove; some were better than others. I had one, who is no longer there, who did not like to communicate over email. Giving my busy schedule, email was much better than phone. My suggestion would be to establish which method you prefered communication when first meeting with your nurse coordinator.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
How was your experience with Anitha Nair?
I didn't find anything at fault with Nair. She always made sure we had appropriate information and we never left the office without either speaking with a financial person or nurse to answer any additional questions.
What one piece of advice would you give a prospective patient of Anitha Nair?
None.
Describe the protocols Anitha Nair used in your cycles and their degree of success.
We did 3 IUI's even though they didn't work. It was frustrating but our insurance required it. The clinic was participating in a medical study that required less injections but we did not participate, though the early results seemed promising.
Describe the costs associated with your care under Anitha Nair.
My IUI and egg retrieval were covered by insurance. My FET's were not. Shady Grove has self-pay costs. Each FET was approximately $4000 plus cost of medications.
10
Doctor
Anitha Nair
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
42 - 46
Treated
2012 - 2016
Success with this Doc
Yes
Treatment
1 IVF, Donor Eggs, Surrogacy
Diagnosis
Other
10
We started straight with IVF - due to my age at the time (42) we agreed not to 'waste' time IUI. I did one egg retrieval- we transferred 3- negative pregnancy test with none viable remaining to freeze. We then met with him to discuss next steps- he said we could try another round of egg retrieval- but given my age and odds- we decided to go to donor eggs. We had 9 embryos- did one transfer and Imiscarried at 6.5 weeks, then we did another transfer which resulted in a chemical pregnancy. The next transfer we transferred 2 embryos which resulted in a chemical pregnancy. We then did PGD on remaining 5 embryos since Dr. Widra felt the results seemed unlikely- came back that only one was chromosomally normal. We were scheduled for another transfer but the morning of the transfer it was cancelled bec. embryo did not survive the thaw. we then discussed options I had adenomyosis? in my uterus that were detected before my first cycle- we retested to see if it got bigger- it did. We talked about options- surgery, try again without surgery and we decided most likely scenario for live birth is gestational carrier. moved forward with new donor and gestational carrier.
+ Read more
Age
42 - 46
Treated
2012 - 2016
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, Donor Eggs, Surrogacy
Diagnosis
Other
10
Describe your experience with Shady Grove Fertility.
I liked the sibley location because it was quiet and not overwhelming.
During treatment, did you feel like you were treated like a number or a human?
He is kind but direct
Describe your experience with your nurse.
They were very responsive and compassionate.
How was your experience with Eric Widra?
Dr. Widra was kind and direct, responsive. Sometimes hard to book appointments due to his busy schedule. He made himself available when there were urgent situations where we needed to be in touch. we would definitely recommend him.
What one piece of advice would you give a prospective patient of Eric Widra?
He is factual and clear- if you need a lot of hand holding and warm and fuzzy he may not be who you want (although he is definitely warm and kind).
Describe the protocols Eric Widra used in your cycles and their degree of success.
We started straight with IVF - due to my age at the time (42) we agreed not to 'waste' time IUI. I did one egg retrieval- we transferred 3- negative pregnancy test with none viable remaining to freeze. We then met with him to discuss next steps- he said we could try another round of egg retrieval- but given my age and odds- we decided to go to donor eggs. We had 9 embryos- did one transfer and Imiscarried at 6.5 weeks, then we did another transfer which resulted in a chemical pregnancy. The next transfer we transferred 2 embryos which resulted in a chemical pregnancy. We then did PGD on remaining 5 embryos since Dr. Widra felt the results seemed unlikely- came back that only one was chromosomally normal. We were scheduled for another transfer but the morning of the transfer it was cancelled bec. embryo did not survive the thaw. we then discussed options I had adenomyosis? in my uterus that were detected before my first cycle- we retested to see if it got bigger- it did. We talked about options- surgery, try again without surgery and we decided most likely scenario for live birth is gestational carrier. moved forward with new donor and gestational carrier.
Describe the costs associated with your care under Eric Widra.
it was a lot
10
Doctor
Eric Widra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
34
Treated
2015
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Other
9
[Shady Grove - Washington DC's] Strengths - Best front desk staff, great monitoring hours, very organized, very compassionate. Mostly kept appointments on time. Good success statistics, and an ideal result for me. Weaknesses - sometimes ran very late for morning monitoring. So many women doing IVF at the same time! Always saw a different doctor for monitoring appointments -- somewhat stressful, but you get used to it.
+ Read more
Age
34
Treated
2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Other
9
Describe your experience with Shady Grove Fertility.
Strengths - Best front desk staff, great monitoring hours, very organized, very compassionate. Mostly kept appointments on time. Good success statistics, and an ideal result for me. Weaknesses - sometimes ran very late for morning monitoring. So many women doing IVF at the same time! Always saw a different doctor for monitoring appointments -- somewhat stressful, but you get used to it.
During treatment, did you feel like you were treated like a number or a human?
She and all the other doctors at SGF took plenty of time to educate me and my husband and were open and warm at each appointment. I rarely felt rushed, I was always able to ask my questions, and I was always given an honest response with realistic expectations.
Describe your experience with your nurse.
I had two separate nurses (was transferred halfway through), and both were great, although they seemed very busy. It was wonderful to communicate via email and phone, and they were both very clear with what, if any, changes needed to be made each day. I asked a lot of questions, and sometimes I felt like I was annoying them, but I always got the info I needed in the end.
What specific things went wrong at this clinic?
  • Failed to order appropriate test
How was your experience with Anitha Nair?
Dr. Nair was compassionate and patient with me and my husband. She also made exceptional medical diagnoses, and whenever our path changed, she fully explained her reasoning to me. I felt like she was our partner in this journey, and she truly wanted us to achieve a healthy pregnancy.
What one piece of advice would you give a prospective patient of Anitha Nair?
Be open to things changing as you progress. Trust Dr. Nair and SGF, but ask lots of questions so you still feel like you understand what is going on and why.
Describe the protocols Anitha Nair used in your cycles and their degree of success.
Menupur (started at 75, ended at 225) Gonal F (started at 150, ended at 225) 6 mornings of Cetrotide .25 HCG trigger 10,000 after 13 days of stimulation Then endometrin and estrogen after transfer. 11 mature eggs (mostly from lef tovary because right was damaged following previous ectopic surgery). 8 eggs fertilized 2 morula embryos transferred on day 5 -- neither had made it to blastocyst 1 blastocyst to freeze on Day 6
Describe the costs associated with your care under Anitha Nair.
Insurance covered a nice portion of the cycle and injections for me. My total came out to about $7,500 (including egg freezing).
10
Doctor
Anitha Nair
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
41 - 42
Treated
2015 - 2016
Success with this Doc
No
Treatment
5 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve
10
I mostly went to the K street office of Shady Grove Fertility. The front desk staff, nurses who take blood and ultrasound technicians were amazing. They are so friendly, nice, gentle, and caring. I sometimes had to wait a while before being seen since the office is so busy which is not great, but as people, the staff is fantastic...Kristal was amazing. She always called promptly with results, was caring, and compassionate and provided accurate information in a timely manner. Kristal then left the practice and I was assigned Myasia Reliford who was good, but not quite as thorough or talkative/compassionate as Kristal.
+ Read more
Age
41 - 42
Treated
2015 - 2016
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Shady Grove Fertility.
I mostly went to the K street office of Shady Grove Fertility. The front desk staff, nurses who take blood and ultrasound technicians were amazing. They are so friendly, nice, gentle, and caring. I sometimes had to wait a while before being seen since the office is so busy which is not great, but as people, the staff is fantastic.
During treatment, did you feel like you were treated like a number or a human?
Dr Widra and the staff are very nice and try to make appointments and conversations as comfortable as possible. However, I did find that the actual protocols were less tailored to me as a person and that they do the same for everyone. I like that Dr Widra is straightforward.
Describe your experience with your nurse.
Kristal was amazing. She always called promptly with results, was caring, and compassionate and provided accurate information in a timely manner. Kristal then left the practice and I was assigned Myasia Reliford who was good, but not quite as thorough or talkative/compassionate as Kristal.
How was your experience with Eric Widra?
Dr Widra is very business - like and straightforward. He is not warm and fuzzy, but provides ample time and explanation for everything. He i s knowledgeable about his field and talks to help patients understand. He always checked in and checked up on me after procedures or to review results. I did find however, that I wished for some more individuated protocols tailored to my specific situation. Or the willingness to try something new or different.
What one piece of advice would you give a prospective patient of Eric Widra?
Feel free to push back and suggest other options if you have them. Know that you are going to get straightforward treatment and respect, but not warm fuzzy hugs from Widra.
Describe the protocols Eric Widra used in your cycles and their degree of success.
We started with IUI using Clomid, then added a Gonadotropin, then Ovidrel trigger. None of 5 times I tried the IUI worked. Then for my first attempt at IVF, we did an Antagonist Vivelle Protocol with Vivelle, Cetrotide, and Gonadotropin. Towards the end of the protocol, we were not seeing many eggs being produced so we changed the IVF to an IUI cycle which was unsuccessful. For the next cycle, I did a low dose minimal stimulation protocol with Letrozole, Cetrotide, and Menopur. This also resulted in only 2 eggs being produced. Both fertilized and we implanted both embryos. We did not test these as Widra said there were no options, so no need to test. This cycle resulted in a chemical pregnancy that quickly failed. For the final IVF cycle, I did the same low dose minimal stimulation protocol and only had two eggs, and only was was able to be retrieved. The egg fertilized, was implanted, but resulted in a negative pregnancy test. The rationale for using the low dose stimulation was that with the converted IVF cycle I had taken more medications and it hadnt produced more eggs.
Describe the costs associated with your care under Eric Widra.
All in all, the costs were about $10,000
10
Doctor
Eric Widra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IVF, Egg Freezing
Diagnosis
Other
10
Shady Grove is what I assume all clinics are like when you are undergoing elective and extremely profitable medical procedures-cold and focused on payment. Their financial services staff was extremely frustrating. They were unable to answer basic questions and would often tell us contridictorary things. It's the doctors and nurses that make the treatment process survivable...Our primary nurse was extremely positive and good with answering followup questions via email. The nurses that administered our clinical care (blood tests primarily) were wonderful. They made a real effort to get to know us and we're kind and positive throughout the long months we spent visiting them nearly daily.
+ Read more
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, Egg Freezing
Diagnosis
Other
10
Describe your experience with Shady Grove Fertility.
Shady Grove is what I assume all clinics are like when you are undergoing elective and extremely profitable medical procedures-cold and focused on payment. Their financial services staff was extremely frustrating. They were unable to answer basic questions and would often tell us contridictorary things. It's the doctors and nurses that make the treatment process survivable.
During treatment, did you feel like you were treated like a number or a human?
She went above and beyond to call me and answer questions even outside of office hours.
Describe your experience with your nurse.
Our primary nurse was extremely positive and good with answering followup questions via email. The nurses that administered our clinical care (blood tests primarily) were wonderful. They made a real effort to get to know us and we're kind and positive throughout the long months we spent visiting them nearly daily.
How was your experience with Anitha Nair?
She was extremely honest and candid. We appreciated that she didn't "water down" the explanations of treatment. When things did not work out with our first transfer she was quick to recommend a more aggressive protocol that resulted in a pregnancy and live birth. Once we were pregnant she was very kind, keeping us as a patient as long as she was allowed and having us come in for several early scans to reassure us the pregnancy was progressing well.
What one piece of advice would you give a prospective patient of Anitha Nair?
Make sure you like working with your assigned nurse, or request a transfer.
Describe the protocols Anitha Nair used in your cycles and their degree of success.
We were dealing with a specific issue-a balanced translocation-so the protocol was more straight forward then in cases where you don't know why you aren't getting pregnant. For our embryo transfers, after the first one didn't work Dr Nair recommended an endometrial biopsy which helped us diagnose a mild infection that could be treated and led to a more favorable environment for our second (successful) transfer.
Describe the costs associated with your care under Anitha Nair.
Most of our procedures were covered by insurance. Genetic testing was around $8000 out of pocket and embryo freezing and storage was $3000 plus $500/year.
10
Doctor
Anitha Nair
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
33
Treated
2016
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Unexplained
6
We just had a lot of times that we weren't sure what we were supposed to do next. And the decision was left to us and we didn't know what the best decision was and there was no one to talk it through on the weekend...We originally had a nurse coordinator [at Shady Grove], Allison, who responded to emails but never checked in on me after procedure or test results on her own. She eventually moved to another clinic and was no longer our coordinator, but she never emailed to tell us so much. We found out from Dr. Devine after the fact. Our new nurse was the same way in that she never reached out to check on me on her own. During our third cycle, it was over a weekend, and I didn't know what to do as far as refill the FSH medication again or not. It is expensive and I didn't want to do it if not necessary but I would absolutely do it if it would help. I was told, I could do it if I wanted to. There was no one to talk to since it was the weekend and it was so incredible stressful. I spoke with one nurse who was on call and she was very comforting but didn't have a great answer for me either. The whole day was filled with waiting for a phone call about the results of my monitoring that morning and stressing over whether or not to refill the prescriptions before the pharmacy closed. I emailed both Allison and Jennifer hoping for some guidance. I understand that they do not work on the weekend and so that's why I didn't hear back, but I also never heard from anyone on Monday or ever after that just to check in and see how it all turned out. Or just to say I'm sorry that was so stressful and we'll be in touch with next steps.
+ Read more
Age
33
Treated
2016
Success with this Doc
No
Race
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
Unexplained
6
Describe your experience with Shady Grove Fertility.
They are a clean facility with friendly front desk staff. They can get you in and out in the morning which is nice when you're trying to get to work. The weakness is that you don't particularly feel connected to anyone and when you have questions you may not have access to someone who can answer them. There is a MD on call, however you will be charged if you use them and its not an emergency.
During treatment, did you feel like you were treated like a number or a human?
We did not directly speak with Dr. Devine for about 2 months when starting the IUI process. We were assigned a nurse coordinator who would handle our questions and act as a liaison. I would come in frequently for monitoring and be seen by different technicians and nurses each time. There were many women lined up outside the clinic each morning waiting to be cycled through for blood work and ultrasounds. There were times when I just wanted to speak with the doctor directly because I didn't feel the nurse our technicians really knew me individually. I will say though that by the third cycle of IUI, Dr. Devine did a better job of calling me directly to discuss the results and options.
Describe your experience with your nurse.
We originally had a nurse coordinator, Allison, who responded to emails but never checked in on me after procedure or test results on her own. She eventually moved to another clinic and was no longer our coordinator, but she never emailed to tell us so much. We found out from Dr. Devine after the fact. Our new nurse was the same way in that she never reached out to check on me on her own. During our third cycle, it was over a weekend, and I didn't know what to do as far as refill the FSH medication again or not. It is expensive and I didn't want to do it if not necessary but I would absolutely do it if it would help. I was told, I could do it if I wanted to. There was no one to talk to since it was the weekend and it was so incredible stressful. I spoke with one nurse who was on call and she was very comforting but didn't have a great answer for me either. The whole day was filled with waiting for a phone call about the results of my monitoring that morning and stressing over whether or not to refill the prescriptions before the pharmacy closed. I emailed both Allison and Jennifer hoping for some guidance. I understand that they do not work on the weekend and so that's why I didn't hear back, but I also never heard from anyone on Monday or ever after that just to check in and see how it all turned out. Or just to say I'm sorry that was so stressful and we'll be in touch with next steps.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Kate Devine?
I do feel that Dr. Devine is a good person. I just felt like there were maybe so many patients that I couldn't get the individualized care that I was hoping for. I had to be my own advocate. The first round of IUI was a fire drill. I came in for day 12 monitoring as scheduled and we realized we needed to quick give myself the trigger shot and come back for IUI the next morning. For the second cycle, I was asked to come in on day 12 again. I requested to come in on day 9 since it seemed I ovulate sooner than most people. They said okay and on day 9 I was ready for my trigger shot and were able to follow the typical schedule better by having a day between the trigger and the IUI. In addition, I also felt I had to be the one to ask questions about "is this the right medication for me?" The first round I took Clomid which produced multiple follicles, but thinned my lining. The second round the nurse did not mention anything would be different and I had to say that I did not want to do the exact same thing as it did not work well the first time. Dr. Devine may have already been thinking she would change the medicine too but this was not communicated to me and I had to make that request. The third round of IUI, I had to request again to come in even earlier. The plan was to give additional shots to help follicle growth if needed. I was asked to come in on day 8. Since previously I was ready to ovulate on day 9, I had to request to come in on day 6 so that we had time to give the shots if needed. It seemed like common sense to me (and all the monitoring was included in our price), but it felt like I was not be treated individually based on my previous responses to the medications and IUI. I felt frustrated a lot of times that I needed to be the one to raise questions and change the course rather than the experts helping guide me through the best course for me.
What one piece of advice would you give a prospective patient of Kate Devine?
Ask questions and request frequent communication with Dr. Devine. She eventually responded well to this and had better communication with us towards the end of our 3 months.
Describe the protocols Kate Devine used in your cycles and their degree of success.
As previously mentioned, my first round of IUI was using Clomid. It produced multiple follicles but it thinned my lining and resulted in a negative pregnancy test. There was a standard protocol for all rounds of IUI, which was ultrasound on day 3, medication day 3-8, and monitoring day 12, with usually IUI day 14. Because I seemed to ovulate early, I had to request to come in earlier than the protocol recommended. I also eventually (3rd IUI cycle) had to begin medication on day 2. For my second cycle I was switched to Letrozole. For my third cycle, I continued with the same dose of Letrozole, but gave myself FSH injections multiple times while being monitored each day. Both the second and third cycles of IUI resulted in only one follicle for ovulation and both resulted in a negative pregnancy test.
Describe the costs associated with your care under Kate Devine.
$1800 for each IUI cycle + $50-150 for medications
3
Doctor
Kate Devine
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
7
Their [Shady Grove] embryologists have tons of experience. I trusted the lab completely. It was always easy to get the time you want for monitoring and generally they had that process down and things moved. The negative is they are not always organized. I received multiple bills for things i had already paid for...Although i had emailed my nurse and financial coordinator the exact paperwork that was needed they still failed to send it in. The result was a LOT of extra stress and work for me. They were very willing to accept the rejection and only agreed to do the appeal when i pushed
+ Read more
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
7
Describe your experience with Shady Grove Fertility.
Shady grove is a giant clinic which has its pluses and minuses. On the plus side they have a lot of patients, which means their embryologists have tons of experience. I trusted the lab completely. It was always easy to get the time you want for monitoring and generally they had that process down and things moved. The negative is they are not always organized. I received multiple bills for things i had already paid for (which always ended up working out but took time and effort to deal with). If you have insurance expect it to take a LOT of time and expect them to mess up the paperwork (my insurance company said they are notorious for that). For me their mistake resulted in my initially being rejected even though I should have been approved. Thankfully my insurance company had done a great job at the beginning of telling me what they needed so i knew right away something was wrong. Although i had emailed my nurse and financial coordinator the exact paperwork that was needed they still failed to send it in. The result was a LOT of extra stress and work for me. They were very willing to accept the rejection and only agreed to do the appeal when i pushed (thankfully the doctor was never required since my personally sending in the proper paperwork fixed the problem). They then put in for a freeze all even though i had multiple times made very clear i wanted a fresh transfer, which resulted in more stress and delay. They are very willing to accept bad news and very unwilling to look at what went wrong (from insurance to medical issues). You are a number, which for me was ok. There are people that actually care, but it's not most of the people.
During treatment, did you feel like you were treated like a number or a human?
Dr. Widra has no idea anything about my care in the few times i actually interacted with him. When i did speak to him about my protocol his answer was simply that is how we do it, when pressed about data i was told they had data i could not see. He had no desire to personalize anything.
Describe your experience with your nurse.
Carrie was generally good. She was very sweet. She would generally provide information if she had it. My main issue was many questions she didn't have the answer to and the doctor NEVER responded to questions i had that were outside of her knowledge. I did have a major problem with information getting to insurance at the beginning and I'm not sure how much of that was her fault. She generally didn't know me from any other patient. My biggest complaint was when my fresh transfer was canceled (which i was devastated about frustrated they were not interested in why it happened) she multiple times said we are just going back to the original freeze all plan (it was NEVER the plan to do a freeze all - in fact, once the initial insurance fiasco was resolved it was put in as a freeze all, which I was very clear was never my plan).
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to convey critical information
How was your experience with Eric Widra?
I almost never saw Dr. Widra. He has a protocol and wants no part of answering your questions or making any changes to that protocol for your preferences. He hated that I did research and had my own opinions. There are still questions he hasn't answered that his nurse promised he would call and answer. The one time he did call he only wanted to talk about the good news from our retrieval even though i had been pressing to have a conversation about the transfer protocol. When things when wrong he never cared to discuss why or what could be done differently or to resolve the issue.
What one piece of advice would you give a prospective patient of Eric Widra?
If you don't want to understand why decisions are being made or to have any input in your care, or to ever see your doc (which honestly didn't matter to me as long as i got the info i wanted) i suspect he would be a fine choice. But if you want information I would probably choose someone else.
Describe the protocols Eric Widra used in your cycles and their degree of success.
I started with birth control which resulted in a cyst that we spent weeks watching grow (thankfully a PA suggested i push for a trigger shot to get rid of it!). After that i was on gonal-f 225 and 1 vial of menopur. After the first monitoring appointment they added cetrotide (1 injection) and doubled the menopur. I stimmed for 14 days (I think) then did a lupron trigger. My progesterone was too high for a fresh transfer so we had to do a freeze all. For the frozen transfer they tried birth control again, it didn't stop me from ovulating, which thankfully happened to coincide with our monitoring appointment and i got the natural-ish cycle i wanted. I did have to do progesterone suppositories (Dr. Widra refused to do the transfer without it and i was willing to give in since it was at least not the PIO injections).
Describe your experience with your monitoring appointments.
You scheduled a generally time (I think they were done in 15 minute increments), you sign in and then it was a first come first serve for bloodwork and ultrasound. It was generally pretty well run and was usually timely (only once was it particularly long - a little over an hour) most times i would be out in under 30 minutes.
Describe the costs associated with your care under Eric Widra.
I was lucky enough to have insurance coverage so the rate i paid was the rate negotiated by the insurance company.
2
Doctor
Eric Widra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34
Treated
2016
Success with this Doc
Yes
Treatment
4 IVF
Diagnosis
Male Factor
10
I really only have good things to say [about Shady Grove]. The practice runs like a well oiled machine. They are efficient and effective...Alison Loffredo was the best nurse of the three and I also dealt with her during my OHSS so it was a bit more complicated. She explained the test results well - what my results were and what the normal range was...In all of the monitoring appointments for four cycle, I only had one time where I had to wait for a while
+ Read more
Age
34
Treated
2016
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IVF
Diagnosis
Male Factor
10
Describe your experience with Shady Grove Fertility.
I really only have good things to say. The practice runs like a well oiled machine. They are efficient and effective.
During treatment, did you feel like you were treated like a number or a human?
Dr. Devine expressed empathy and spoke clearly to me- she would explain the medical terminology then break it down into more digestible language. She ALWAYS called me back same day and sometimes on weekends. She would occasionally just check in and the one time I needed some reassurance from her, she told me to come in right away. She was responsive and caring, but without being overly emotional or warm. She struck the right balance as my doctor.
Describe your experience with your nurse.
Alison Loffredo was the best nurse of the three and I also dealt with her during my OHSS so it was a bit more complicated. She explained the test results well - what my results were and what the normal range was. While I had the OHSS, she was extremely responsive and checked in with me often.
How was your experience with Kate Devine?
I was under Dr. Devine's care for over a year. At every step she would lay out the plan then we would talk it through. After a surprisingly unsuccessful first IVF, we regrouped and she presented a new plan. When that plan didn't work, I asked if she would ask other SGF doctors what they thought. I thought I was being a little pushy and that she might have felt that I was losing confidence in her. I wasn't, I just wanted a little additional reassurance. She did exactly as I asked and called me to discuss their thoughts as well as her own. When she presented her own opinion, I felt even more confident because she had the input of her colleagues. She was very responsive and supportive, but struck the right balance as my doctor. Even after two failed cycles, she said, "we will keep going and we will get this to work." When I had a successful third cycle that produced 2 genetically normal embryos, I asked for her guidance in whether or not to do another cycle. She gave me really helpful advice and I decided to do another cycle to produce more embryos. I was glad that I did. One of the things I liked most about Dr. Devine is that when I was frustrated, she was frustrated and when I was successful, she felt successful. We worked as a team and I have a high degree of trust in Dr. Devine and the entire practice.
What one piece of advice would you give a prospective patient of Kate Devine?
Dr. Devine is direct but nice. She isn't a hand holder, so when she gives you information, think carefully about what questions you need to ask to feel comfortable. She has all the information for you, but you need to be proactive in sharing it and also expressing how you are feeling about the process. Don't be afraid to speak up. I felt that Dr. Devine was most effective in the times that I was struggling, nervous, or unhappy. If you ask for help and guidance, she will absolutely provide it, but she is cautious to not assume what you need from her.
Describe the protocols Kate Devine used in your cycles and their degree of success.
Cycle 1- standard protocol, Menopur and Gonal F, Lupron trigger (suggested because my test results were very good). This cycle produced 1 embryo that did not implant. Cycle 2- Lupron microdose flare- suggested for poor responders. Still not a great response, only 1 embryo that did not transfer. Cycle 3- high dose Menopur, Gonal F, and HCG trigger. Worked much better and produced 2 PGS normal embryos, unfortunately, I developed OHSS. Cycle 4- same protocol as #3, slightly lower HCG. Great results. 4 PGS normal embryos.
Describe your experience with your monitoring appointments.
In all of the monitoring appointments for four cycle, I only had one time where I had to wait for a while and it was on a weekend at 9am, when patient load is heavy. This part is well run.
Describe the costs associated with your care under Kate Devine.
I was able to squeeze insurance coverage for 3 cycles and paid for one out of pocket ($15,500 for IVF with ICSI and a FET).
10
Doctor
Kate Devine
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
1
Age
38
Treated
2015
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Tubal Blockage, Unexplained
1
They [Shady Grove] arw good at making appointments that work for you. The phlebotomist are super nice and they are the only ones who remember your name. The receptionist are very rude and unprofessional... I signed up for a certain type of plan where you pay for so many and if they arw unsuccessful then you get reimbursed. I should have had like 6 treatments. After the first one they started sending me bills for every little thing. When I inquired about it they claim that that was not what plan I was under and that I was a pay as you go pt. Meanwhile I provide them with all of the correspondance with my financial guy and got no where. They would not budge.
+ Read more
Age
38
Treated
2015
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 4 Docs
Treatment
1 IVF
Diagnosis
Tubal Blockage, Unexplained
1
Describe your experience with Shady Grove Fertility.
They arw good at making appointments that work for you. The phlebotomist are super nice and they are the only ones who remember your name. The receptionist are very rude and unprofessional
During treatment, did you feel like you were treated like a number or a human?
Many times when I would go in for my blood draws or scans there was only standing room because there were so many patients. It was very impersonal. Everyone there is nervous and scared and possibly desperate and they just chat about whats for lunch and what they did for the weekend. Very insensitive.
Describe your experience with your nurse.
Jennifer was very organized but she would mainly communicate via email. If you called you would never get an answer. When I was actively going through a miscarriage she never once said sorry or showed any sympathy she only told me to calm down
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to order appropriate test
  • Lost or damaged samples
How was your experience with Kimberly Moon?
Dr. Moon overall was a nice lady. I am a nurse and understood many of the things that were going on but my husband did not and he always felt dismissed. I saw her on my initial consultation and one other time. She did take time to come and give me an ultrasound while the regular staff was at lunch and I was having a miscarriage. Other than that she never performed one procedure. I saw a variety of other dr's. She did call after my miscarriage and I explained to her a complacation that I was having and she brushed me off. I had to be seen at an urgent care. She never even called after my failed transfer
What one piece of advice would you give a prospective patient of Kimberly Moon?
Ask a lot of questions ans do not expect much
Describe the protocols Kimberly Moon used in your cycles and their degree of success.
I did a round of drugs for egg retrieval (injections, pills and vaginal suppository). Had a "practice" egg insertion, the actually incantation and then a frozen transfer. During the frozen cycle I participated in a clinical trial.
Describe the costs associated with your care under Kimberly Moon.
Around $10,000
4
Doctor
Kimberly Moon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39
Treated
2015
Success with this Doc
?
Treatment
6 IUI, IVF
Diagnosis
Diminished Ovarian Reserve
10
Self-pay with Aetna discount. Fresh IVF single cycle with ICSI: $7500. Fresh cycle with ICSI and cryopreservation for PGS: $10,700 (plus $2000 to off-site PGS lab). Additional FET: $1850....Shady Grove is a machine. I thought I would experience this as a downside--it even led me to a different clinic for my initial attempts--but I ended up viewing it as a net positive. They're efficient. They're experienced. They are laden with resources. Every recommendation is stats-driven because they have such a wealth of data available, but I found my doctor willing to tailor my treatment according to my personal history and input. I never felt like I was slipping through the cracks the way I did at my old clinic.
+ Read more
Age
39
Treated
2015
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, IVF
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Shady Grove Fertility.
Shady Grove is a machine. I thought I would experience this as a downside--it even led me to a different clinic for my initial attempts--but I ended up viewing it as a net positive. They're efficient. They're experienced. They are laden with resources. Every recommendation is stats-driven because they have such a wealth of data available, but I found my doctor willing to tailor my treatment according to my personal history and input. I never felt like I was slipping through the cracks the way I did at my old clinic.
During treatment, did you feel like you were treated like a number or a human?
I appreciate that Dr. Moon treats me like a fellow adult with intelligence and agency over my care. I never felt that she was condescending to me. I also get the impression that she tailors the information provided to her patients according to the amount of detail they desire.
Describe your experience with your nurse.
Kate is so on top of her game! She gets back to me almost instantaneously whenever I have questions or concerns, and she's generally able to anticipate issues before they arise.
How was your experience with Kimberly Moon?
Dr. Moon is extremely efficient (i.e. brisk in her manner), but she's also extremely thorough and approachable. She shared early on that she went through IVF to conceive her own children, so she's able to empathize. I found her to be warm, friendly, and willing to answer as many questions as I could throw at her.
What one piece of advice would you give a prospective patient of Kimberly Moon?
You're in good hands! Let her know early on if you're the type of patient who wants to know the nitty-gritty of treatment details, as she tends to only offer information about the very next step unless you request more detail.
Describe the protocols Kimberly Moon used in your cycles and their degree of success.
I was "old" (37 at first consult, 40 at treatment) with mixed signs of diminished ovarian reserve. Dr. Moon recommended (and used) an estrogen priming protocol. Still in the stims phase of my first IVF cycle, but so far the response is approximately what she predicted (i.e. not many eggs, but we weren't expecting many).
Describe the costs associated with your care under Kimberly Moon.
Self-pay with Aetna discount. Fresh IVF single cycle with ICSI: $7500. Fresh cycle with ICSI and cryopreservation for PGS: $10,700 (plus $2000 to off-site PGS lab). Additional FET: $1850.
10
Doctor
Kimberly Moon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 33
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
2 IUI, IVF
Diagnosis
Male Factor, PCOS
10
Sometimes [Shady Grove] can feel like a bit of a factory. I felt comfort in that because I knew they had tons of experience...At times, I was given conflicting information about the prices of specific treatment services. Other times, I was not told at all that I would be billed for something.
+ Read more
Age
32 - 33
Treated
2013 - 2014
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, IVF
Diagnosis
Male Factor, PCOS
10
During treatment, did you feel like you were treated like a number or a human?
It can be hard to feel a lot of personal attention at Shady Grove. Shady Grove is a huge practice. I believe I read somewhere they do more IVF procedures than anywhere in the country. So sometimes it can feel like a bit of a factory. I felt comfort in that because I knew they had tons of experience. I didn't need personal attention as much as I needed to know that the doctors knew how to get results! However, when it became clear that my case was more complicated, I felt that I got the more personal attention I needed. Dr. Widra brought me and my husband in for a special meeting to talk next steps and a plan. I also felt that at every step of the way, when I had questions or concerns, someone was there to answer them.
Describe your experience with your nurse.
Carrie was an absolute dream. She was kind and compassionate, responsive and reassuring. She was extremely knowledgeable and set my mind at ease.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Eric Widra?
I had very positive experiences with Dr. Widra. He does not have a "warm and fuzzy" personality, but he is still very sensitive. He conveys information and options in a very clear, direct but yet very compassionate way. When we went in for an 8 week sonogram after our first IVF treatment, he found that there had been a miscarriage. He handled the situation extremely well, and made us feel very supported and comforted.
What one piece of advice would you give a prospective patient of Eric Widra?
Dr. Widra has a more direct style, though he is still compassionate and sensitive. Also, he does not give out his email address (as some REs do) so all your questions will go through a nurse.
9
Doctor
Eric Widra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
9
Age
36
Treated
2016
Success with this Doc
Yes
Treatment
IVF, Embryo Freezing, Surrogacy
Diagnosis
Other
9
Shady Grove is kind of run like a factory, but I think there are totally upsides to that depending on what you are being treated for...I think the doctors, nurses, and other staff there really know what they are doing and you get great care overall. Everything is convenient and efficient. However, if you want your hand held by a specific doctor, this is not the place to go....I would say that the nurses are highly variable. ...Shady Grove is really good about preparing you for the costs of things in general.
+ Read more
Age
36
Treated
2016
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
Occupation
Order & Number of Docs Seen
4th of 5 Docs
Treatment
IVF, Embryo Freezing, Surrogacy
Diagnosis
Other
9
Describe your experience with Shady Grove Fertility.
I'm repeating myself. Shady Grove is a "factory" and there are pluses and minuses to this. I think the doctors, nurses, and other staff there really know what they are doing and you get great care overall. Everything is convenient and efficient. However, if you want your hand held by a specific doctor, this is not the place to go. I am happy with Shady Grove because I did a successful cycle of IVF there and I feel like they have adapted well to my evolving situation (moving to New York, involving another doctor, moving onto a gestational carrier).
During treatment, did you feel like you were treated like a number or a human?
It is so hard to review doctors when you are still in the process of being treated by them and don't know what will result! Things I like about Dr. Devine: she always takes the time to talk to you extensively about results (good and bad) and about the prognosis. She is really, really good at setting expectations (low ones in my situation). She is the first doctor who said I might need a gestational carrier and I was actually able to hear that. HOWEVER, Shady Grove is kind of run like a factory, but I think there are totally upsides to that depending on what you are being treated for. So I do sometimes feel like a number there. It's not a warm and fuzzy place. But I'm in a spot with my fertility issues where I don't really need warm and fuzzy right now. I just need the care to be good and I do think Shady Grove has an excellent lab. One thing to watch for is that you have a ton of access to nurses and other ancillary staff at Shady Grove but it can be hard to schedule time to actually talk to your doctor. On the other hand, I don't really need to talk to my doctor all of the time now anyway. I am not having any medical emergencies, etc. Mixed feelings. But yes, when I talk to Dr. Devine, she treats me very much like a human.
Describe your experience with the nursing staff.
I would say that the nurses are highly variable. I had a few nurses who were absolutely amazing (Sheila Ormond, most notably). They are so responsive and compassionate and because of how the practice is run you end up interacting with them a lot and they really know and understand your situation. However, it's uneven - I randomly had a nurse for a few weeks during a time when I was doing outside monitoring who was unresponsive and had no idea what was going on with my case. She got re-assigned (perhaps after I complained, though I'm not sure). I now have a gestational carrier coordinator who seems great. But yeah, I would say it's variable. The nice thing about a "factory" place is that because of the sheer volume of nurses, you can probably complain and get re-assigned easily to someone really good.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
How was your experience with Kate Devine?
Dr. Devine is not warm and fuzzy, as noted above. But she is really really good at setting expectations and I appreciate that. I went to her to preserve my fertility because I had a difficult time getting and being pregnant with my first child. That evolved into me actually trying to get pregnant with a second child - this has not happened yet and we've moved onto getting a gestational carrier and will be working with Shady Grove to do this. We decided it would be a good idea to create embryos right away after having our first child (in part because my insurance actually covered it and I had the time). I got amazing results from the one IVF cycle that I did at Shady Grove: 28 eggs retrieved, 24 were mature, 21 fertilized, 16 made it to day 5 embryos and were frozen, and 8 were genetically normal (2 of the 16 were re-biopsed because they didn't get conclusive results and one was normal and the other was not). That was awesome. However, during the IVF cycle, we discovered that I had "Asherman's Syndrome" still or again - I had it before my first child was born but thought it was treated. It either wasn't totally treated or it recurred from a c-section. We then discovered that even when the scars sticking the sides of the uterus were cleared I still seem to have an abnormally thin lining that tends to collect fluid during treatments that raise my estrogen level - there seems to be a trade-off between thickening the lining and increasing the fluid. Neither of these things is good for implantation. Ugh. I've now had 3 more hysteroscopies since doing IVF (I had 3 prior to having my first child)and done 2 questionable transfers of genetically normal embryos to suboptimal lining conditions at Shady Grove (under the theory that I got pregnant before with a very thin lining - 4mm). My lining does not make it out of the 4mm range. We've now called it quits on the transfers and we are officially moving onto a gestational carrier, as noted above. Dr. Devine actually thought I should go straight to a GC the first time I met with her based on the trauma of my first pregnancy (di-tri triplets, multi-fetal pregnancy reduction, debilitating nausea, intrauterine growth restriction, c-section at 36 weeks and 3 pound 11 ounce baby). But I insisted on trying again to get pregnant. I am calling it quits because it's been 4 years of infertility taking over my life, more than 5 different fertility doctors (not to mention the other ob/gyns and MFMs involved), 2 miscarriages, 2 partial ovarian torsions, 1 botched D&C, 1 multi-fetal pregnancy reduction, 1 c-section, 1 amazing baby with scary terrible pregnancy, 6 hysteroscopies, 2 unsuccessful frozen embryo transfers, and countless random doctors and nurses telling me that my uterus doesn't look good on ultrasound. I can honestly say that the least stressful part of this whole experience was actually my IVF cycle at Shady Grove. That was a total nothing. Worked out great. Can't ask for better results.
What one piece of advice would you give a prospective patient of Kate Devine?
If you want someone warm and fuzzy, I would not go to Dr. Devine. If you want someone who will be straight with you, Dr. Devine is amazing. I must tell you that because of how Shady Grove works, you end up seeing whoever is there that day so I didn't always see Dr. Devine. She will call you to follow up but sometimes it's not at a convenient time for you so you end up relying on what other doctors and nurses are saying. This is not a problem with Dr. Devine; this is more just about how the Shady Grove practice works. Everything is high quality, but you don't get your hand held by one person. You have A LOT of access to your nurse, but not as much access to your doctor.
Describe the protocols Kate Devine used in your cycles and their degree of success.
I actually don't remember the specifics of the drugs I took for my one IVF cycle with Dr. Devine. She was concerned about over-stimulating me (I have PCOS and am very responsive to fertility drugs and have had partial ovarian torsion twice). She managed to maximize the number of mature eggs while not over-stimulating me which was great. The rationale for doing IVF was to preserve my fertility since I was 36, my insurance covered it, and I had a hard time conceiving my first child due to Asherman's Syndrome. It's now totally awesome that we have the embryos because we are pursuing a gestational carrier. Okay, here's the complicated thing that happened while I saw Dr. Devine: I wanted to get a hysteroscopy from my old doctor in San Francisco because he had already performed 2 hysteroscopies. I went to him in December of 2016. On hysteroscopy, he thought my uterus looked pretty good and put me on an estrogen therapy protocol. Every single time I went in to have my lining checked at Shady Grove during the estrogen therapy protocol, the lining was still really thin and my California doctor thought I should keep taking the estrogen. Dr. Devine didn't think the estrogen therapy was working. I went with the California doctor's advice because he had helped me in the past and I had had a successful pregnancy. Dr. Devine might be right that it wasn't working. I don't really know. Anyway, I did the estrogen therapy for 3 months. Then I did two unsuccessful frozen embryo transfers. Both cycles were really confusing because my lining didn't look great (still thin and fluid-filled), I was in the process of moving to New York City and was doing outside monitoring and seeing random clinicians for the measurements/assessments of my uterine lining. I would take a picture on my phone of the image of my uterus and send it to Dr. Devine's nurse because outside monitoring does not actually send the images (just a written report). I don't even know what to say about that experience. Outside monitoring is just a really really terrible experience if you have a uterine lining problem. It was terrible but not because of anything Dr. Devine did. She was very clear about the likelihood of success with these transfers not being great (as mentioned above, she is very good about setting expectations - and in my case, setting them low). This all prompted me to actually get another doctor in New York City. This New York doctor partnered really well with Dr. Devine and that was great. They knew, liked, and respected each other and I felt like I was in much better hands once that occurred. I really wish someone at Shady Grove had encouraged me to actually see a doctor in New York sooner (and not just do outside monitoring). I only got another doctor because I took the initiative. The nurse at Shady Grove made it seem like it was no big deal to do outside monitoring and let me tell you it really really was for me. It was expensive, time-consuming, and frustrating.
Describe the costs associated with your care under Kate Devine.
They weren't too bad. My insurance actually covered a round of IVF so that was minimal cost. We also had a physician discount of 20% (my husband is a physician) on other procedures. The thing that was really expensive was actually the outside monitoring that I did in New York City. So be prepared for that. Shady Grove is really good about preparing you for the costs of things in general. But I was not prepared for the cost of outside monitoring.
9
Doctor
Kate Devine
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33 - 36
Treated
2012 - 2015
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
PCOS
10
Shady Grove is professional, on-the-ball, reassuring, and staffed with very competent and caring staff members. I cannot say enough about the faith I had in everyone that I encountered. The only negative that I think some people might have is that it is a bigger clinic and so could feel like a cattle call. But I think that's an asset, as it means they have seen and dealt with everything before and perhaps even that same day!...
+ Read more
Age
33 - 36
Treated
2012 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
PCOS
10
Describe your experience with Shady Grove Fertility.
Shady Grove is professional, on-the-ball, reassuring, and staffed with very competent and caring staff members. I cannot say enough about the faith I had in everyone that I encountered. The only negative that I think some people might have is that it is a bigger clinic and so could feel like a cattle call. But I think that's an asset, as it means they have seen and dealt with everything before and perhaps even that same day!
During treatment, did you feel like you were treated like a number or a human?
I went through 9 cycles of various treatments with Dr. Widra. During my 7th cycle, I had an ectopic pregnancy that eventually ended up rupturing (not the fault of Dr. Widra or Shady Grove fertility). Dr. Widra called me from out-of-town to express his disappointment about the ectopic pregnancy and then called me again when he learned that I had emergency surgery to deal with the ruptured ectopic. That really impressed me. Additionally, Dr. Widra always treated me well and like a human during office appointments and monitoring appointments. I never felt like he didn't care.
Describe your experience with your nurse.
I can not say enough good things about my nurses at Shady Grove (Carrie Andrews and before her Sarah Evans). So on top of things, organized, caring....they both had all of the qualities that you would want in a nurse and never, ever let me down. And in the case of Sarah, we worked together for 8 cycles over 1.5 years and I threw so many issues at her, and she always responded quickly and thoughtfully. I only worked with Carrie for 1 (successful) cycle, but she also displayed these same qualities, which I am sure would have continued had I needed additional treatments or cycles.
How was your experience with Eric Widra?
I went through 9 cycles of various treatments with Dr. Widra (the last two of which resulted in ongoing pregnancies spaced two years apart). During my 7th cycle, I had an ectopic pregnancy that eventually ended up rupturing (not the fault of Dr. Widra or Shady Grove fertility). Dr. Widra called me from out-of-town to express his disappointment about the ectopic pregnancy and then called me again when he learned that I had emergency surgery to deal with the ruptured ectopic. That really impressed me. Additionally, Dr. Widra always treated me well and like a human during office appointments and monitoring appointments. I never felt like he didn't care. Also, Dr. Widra never cancelled one of my cycles. Even if it looked like I might be maturing too many follicles (during timed intercourse cycles), Dr. Widra would adjust the medications and I was able to trigger with every cycle. I can't say enough good things about my experience with Dr. Widra and Shady Grove.
What one piece of advice would you give a prospective patient of Eric Widra?
It can take some time to get an appointment with Dr. Widra, so if you want to start treatment in May, think about calling for a May appointment in Feb or March. In my experience, thought, this was only true for initial appointments; once I was undergoing treatment, I had appointments with Dr. Widra that we scheduled only a week or two out.
Describe the protocols Eric Widra used in your cycles and their degree of success.
My treatment for my first child was primarily dictated by the requirements of my insurance company (which provided coverage for IVF, but only if I tried a certain number of timed intercourse and IUI cycles first). But within those requirements, Dr. Widra first had me go through 2 cycles of timed intercourse with clomid and progesterone suppositories, and then switched me to injectibles (Bravelle) and progesterone suppositories when I had vision issues with clomid (I wasn't taking a high dose). Then I went through 4 cycles of timed intercourse with injectibles to fulfill my insurance requirements, and an IUI cycle with injectibles (Bravelle) and progesterone suppositories again to fulfill insurance requirements. The IUI resulted in an ectopic pregnancy that Shady Grove quickly treated, but still ended up rupturing and requiring emergency surgery. After that point, I was finally allowed to proceed to IVF, which produced two 5-day blasts (using Bravelle, menopur, HGH, estradiol, and endometrin) . One was using during that first cycle (and resulted in my son) and the other was frozen for future use. I did end up with over-stimulated ovaries, but I don't think this was the result of Dr. Widra being too aggressive with treatment (as I didn't end up with dozens of retrieved eggs), but is just something that happened. Shady Grove treated me with a blood thinner and an outpatient procedure to drain fluid. A year after my son was born, I went through a frozen embryo transfer with Dr. Widra using the embryo that was produced during my previous IVF cycle (as well as a combination of endometrin, PIO injections, and estradiol injections). This cycle was also successful and (fingers crossed) my daughter will be born in May 2016.
Describe the costs associated with your care under Eric Widra.
8 (including one IUI and one IVF) of my 9 cycles were covered by insurance, and I never had any cost or billing issues. My 9th cycle was paid out-of-pocket, but the fees were fair for the procedure and I was able to participate in a research study that lowered my costs (without degrading my care)
10
Doctor
Eric Widra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
32
Treated
2015
Success with this Doc
Yes
Treatment
8 IUI, 2 IVF, Donor Sperm
Diagnosis
8
Call backs [at Shady Grove] were generally very late. It was nerve-wracking, because often you wouldn't get a call back until after phone lines closed - which made it difficult if you didn't get one to get ahold of someone...Nurses were hit or miss. Staff as a whole was a bit hit or miss, though more good than bad. Appreciated the splitting of blood draws from general nurses (keeping it with people who knew what they were doing). I'd describe things as generally efficient, and well run, on the nursing side.
+ Read more
Age
32
Treated
2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Lawyer
Order & Number of Docs Seen
4th of 4 Docs
Treatment
8 IUI, 2 IVF, Donor Sperm
Diagnosis
8
Describe your experience with Shady Grove Fertility.
I think the strength is in the solid lab, significant experience and range of doctors to choose from. They do seem to use standard protocols, but that was fine. I'm not crazy about the BCP use, but it's a must - there's not a lot of flexibility in that area. I was able to get some concessions on some policies by getting Dr. Moon on board, and it was frustrating to have to do so. The standard weekend hours and multiple locations was good - no worrying about timing there. They generally had a range of appointments available, though weekends could be hit or miss. Some things were very standardized which generally helped it run smoothly. But there were times things backed up, with waits of 45+ minutes. The financial people may have changed in the past 2 years, but that was the worst/most maddening part. It may be less so if you're not using insurance, but I had to do a significant amount of leg work on running down pre-authorizations and getting statuses and poking and prodding. It was incredibly frustrating, and I would say that's the part that is most off putting about the clinic.
During treatment, did you feel like you were treated like a number or a human?
Shady Grove is a bit of a factory, yes, but I felt like Dr. Moon individually took sufficient time to meet with me, answer my questions, go over my past history (and abysmal results) and talk about options. She personally called with the information on transfer day, which I greatly appreciated. She was great during appointments as well.
Describe your experience with your nurse.
Nurses were hit or miss. Staff as a whole was a bit hit or miss, though more good than bad. Appreciated the splitting of blood draws from general nurses (keeping it with people who knew what they were doing). I'd describe things as generally efficient, and well run, on the nursing side.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Kimberly Moon?
I'm a fan - I imagine success has something to do with it, but the overall experience was good. I knew by the time I got to Dr. Moon that I was going to struggle conceiving, and that it wasn't for any identifiable reason. That helped temper my expectations I think. I thought she was reasonably realistic (given my numbers that gave no reason to think my results should be abysmal), and confident without being arrogant. I know I asked lots of questions at times, and all were answered patiently.
Describe the protocols Kimberly Moon used in your cycles and their degree of success.
Standard antagonist protocol - BCP followed by FSH, menopur and then cetrotide I think. Attempting to keep growth slow but steady, and keep all follicles in range. Aiming for fewer high quality follicles (as someone who could produce a fair number, but of poor quality). Standard trigger criteria, but we held off a day or two based on history, so things were slightly larger. On my FET, it was medicated, so BCP and then something (can't recall).
Describe the costs associated with your care under Kimberly Moon.
Insurance covered in large part, so I don't recall.
10
Doctor
Kimberly Moon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
40 - 41
Treated
2013 - 2014
Success with this Doc
No
Treatment
6 IVF
Diagnosis
Unexplained
7
Shady Grove has very convenient offices and flexible hours, which makes it convenient for pursuing fertility. However I think they could do more to customize for patients over 35 by having protocols set up for these patients....You always had to go through a nurse. And I was always having to suggest what should be done next. I should not have to manage the doctor. He should be up to date on research.
+ Read more
Age
40 - 41
Treated
2013 - 2014
Success with this Doc
No
Race
Prefer not to answer
Income
$500K
Occupation
Order & Number of Docs Seen
2nd of 10 Docs
Treatment
6 IVF
Diagnosis
Unexplained
7
Describe your experience with Shady Grove Fertility.
Shady Grove has very convenient offices and flexible hours, which makes it convenient for pursuing fertility. However I think they could do more to customize for patients over 35 by having protocols set up for these patients.
During treatment, did you feel like you were treated like a number or a human?
You always had to go through a nurse. And I was always having to suggest what should be done next. I should not have to manage the doctor. He should be up to date on research.
Describe your experience with your nurse.
Carrie was a wonderful nurse, but Eric Widra would have her call me instead of talking to me himself. He was reactive and uncomfortable approaching patients.
How was your experience with Eric Widra?
He is defensive and not open to listening to his patients. The whole time I had to push him to try something different. One cycle I called him a couple of times to let him know I felt the cycle was not going well, and he told me he thought it was going fine. I ended up with only one embryo. The next cycle he increased my meds I got four embryos. If he would have listened during the first cycle then I may not have need a second cycle.
What one piece of advice would you give a prospective patient of Eric Widra?
Do not expect him to be proactive.
Describe the protocols Eric Widra used in your cycles and their degree of success.
IVF and frozen eggs and genetic testing of embryos. He insisted on doing frozen cycles until I pushed him into freezing the eggs and genetic testing of embryos. I did not want to continually go through miscarriages, and I had one previously. Not sure why he would have ever suggested fresh IVF cycle for anyone over 40.
Describe your experience with your monitoring appointments.
Shady grove is fairly efficient with appointments and flexible. They have improved their scheduling and monitoring hours by opening up additional clinics to help with traffic.
Describe the costs associated with your care under Eric Widra.
All costs at shady grove are fairly uniform across.
0
Doctor
Eric Widra
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
42
Treated
2014
Success with this Doc
Yes
Treatment
IUI, IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Unexplained
6
I think Shady Grove has a high quality lab and has high success due to this. The rest of the operation is large, I felt like a # and they had several major errors during my time there--for example failing to get an ultrasound on my egg donor on her last visit so they had her trigger without all of the necessary info...I had very little experience with the nursing staff due to using DE. The staff who were around during my transfer were fine....The clinic failed to complete the appropriate tests on the Egg Donor. The clinic gave me personal information about the donor which allowed me to know her name. ..
+ Read more
Age
42
Treated
2014
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
IUI, IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Unexplained
6
Describe your experience with Shady Grove Fertility.
I think Shady Grove has a high quality lab and has high success due to this. The rest of the operation is large, I felt like a # and they had several major errors during my time there--for example failing to get an ultrasound on my egg donor on her last visit so they had her trigger without all of the necessary info. The RE who handled my transfer was awful and I worried that he purposely botched my transfer due to his attitude. In the end, I luckily got pregnant that cycle and was done with any fertility treatments.
During treatment, did you feel like you were treated like a number or a human?
I specifically sought out Dr. Moon on the recommendation of others due to the large size of the clinic and the factory feel of the operation. She was kind, listened to my story, helped me pick an egg donor, and was very responsive when I had an issue with the RE that handled my transfer.
Describe your experience with the nursing staff.
I had very little experience with the nursing staff due to using DE. The staff who were around during my transfer were fine.
What specific things went wrong at this clinic?
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Kimberly Moon?
Dr. Moon was used to working with SMCs and was recommended to me. She reviewed my file and gave me plenty of time to talk about my history and the potential options at her clinic. I knew what I wanted to do and she was quick to help me figure out next steps and also worked hard to help me determine which donor was the right one for me.
Describe the protocols Kimberly Moon used in your cycles and their degree of success.
I got pregnant on my first DE transfer so I didn't have a rigorous protocol.
Describe the costs associated with your care under Kimberly Moon.
I chose a guaranteed DE program and it was expensive. I think the cost was $30,500. I've tried to block out the cost but my daughter was well worth the money!
8
Doctor
Kimberly Moon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37
Treated
2015
Success with this Doc
?
Treatment
3 Egg Freezing, Donor Sperm
Diagnosis
10
Shady Grove does a huge business in the DC-area and knows how to treat its patients. There are no "emotional frills" -- or maybe I just haven't needed them -- but the treatment is efficient and empathetic to its patients' needs... I always found everyone friendly, empathetic, and caring....I remember that I got 4 cycles/20 eggs for $12k + med costs....Sometimes the small niceties are missing -- e.g., once I had a retrieval on my birthday and no one noticed
+ Read more
Age
37
Treated
2015
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Egg Freezing, Donor Sperm
Diagnosis
10
Describe your experience with Shady Grove Fertility.
Shady Grove does a huge business in the DC-area and knows how to treat its patients. There are no "emotional frills" -- or maybe I just haven't needed them -- but the treatment is efficient and empathetic to its patients' needs.
During treatment, did you feel like you were treated like a number or a human?
I find Dr. Moon very personable and honest, which is great. Sometimes the small niceties are missing -- e.g., once I had a retrieval on my birthday and no one noticed, even though they asked me my birth date multiple times and the current date was written down everywhere, LOL.
Describe your experience with your nurse.
I don't remember many specifics, but I always found everyone friendly, empathetic, and caring.
How was your experience with Kimberly Moon?
Dr. Moon is very open and a candid communicator. She was honest about whether she thought I should pursue treatment, and when one cycle wasn't going well, she was honest about whether she thought I should cancel or not. I really appreciate the fact that every time I talk to her, I know I'm hearing exactly what she thinks about my situation.
What one piece of advice would you give a prospective patient of Kimberly Moon?
I would just say good luck with the treatment! There are definitely no worries or concerns about Dr. Moon herself.
Describe the protocols Kimberly Moon used in your cycles and their degree of success.
I don't remember all the details of my retrieval, but I think the procedures were pretty standard. I used Bravelle (+ one other drug I'm not remembering), standard trigger shots (only one intramuscular), and never had any problems recovering from the actual retrievals.
Describe the costs associated with your care under Kimberly Moon.
I remember that I got 4 cycles/20 eggs for $12k + med costs. There was a refund if you only did one (or maybe two) cycle(s), but since I didn't take that option I don't remember the details.
9
Doctor
Kimberly Moon
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33
Treated
2015
Success with this Doc
Yes
Treatment
Fertility Medications
Diagnosis
Male Factor
10
Kate [nurse at Shady Grove] is fabulous!!!! I could email her at 6am and she would respond bright and bubbly!!...Sperm freeze: $375 Blood work: $175 IVF/ICSI : $13,000 Medications for egg retrieval: $4000 Clomid (3 months supply) $88...Shady Grove on K Street really is a well oil machined! We love it there. However, at times we would have to wait significantly long for a response back from an emails we would send posing questions about things we needed clarification about. However, It didn't cloud our judgment of Shady Grove, because the team is so professional and caring.
+ Read more
Age
33
Treated
2015
Success with this Doc
Yes
Race
Black or African-American
Income
$0 - $49K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
Fertility Medications
Diagnosis
Male Factor
10
Describe your experience with Shady Grove Fertility.
Shady Grove on K Street really is a well oil machined! We love it there. However, at times we would have to wait significantly long for a response back from an emails we would send posing questions about things we needed clarification about. However, It didn't cloud our judgment of Shady Grove, because the team is so professional and caring.
During treatment, did you feel like you were treated like a number or a human?
Dr. Moon is fabulous!! She always greeted my husband and I with a hug and a huge smile.
Describe your experience with your nurse.
Kate is fabulous!!!! I could email her at 6am and she would respond bright and bubbly!!
What specific things went wrong at this clinic?
  • Failed to order appropriate test
How was your experience with Kimberly Moon?
Jason and I first met Dr. Moon in 2015 at our very first consultation!! We then met again in 2017. She remembered us and the funny things we talked about during our first consultation. My husband is a drummer and I'm an actress and she remembered that! Dr. Moon always asks us how our careers are progressing. We love how positive and direct Dr. Moon is
What one piece of advice would you give a prospective patient of Kimberly Moon?
Don't be afraid to ask Dr. Moon anything. You can ask her to decipher anything for you that doesn't make since, and she will do it! One time she even drew us a picture of our our bodies and reproductive systems to help us understand our treatment better!
Describe the protocols Kimberly Moon used in your cycles and their degree of success.
Jason and I are still in treatment. Due to financial hardship and job loss, we haven't finished our IVF/ICSI cycle. However, Dr. Moon diagnosed Jason with male infertility and said that our best chance at having our beautiful babies are with IVF and ICSI. She prescribed Clomid for Jason, and he's been taking that to increase his sperm count and motility. Which it did! We then, just recently froze Jason's sperm! So, she's had a wonderful strategic plan thus far and the outcome has been positive and in our favor. All we need now is the money to actually have the IVF/ICSI treatment performed, so that Dr. Moons strategy can be complete and successful!
Describe the costs associated with your care under Kimberly Moon.
While under treatment we had an unexpected job loss that resulted in the loss our insurance. While insured, our procedures leading up to IVF/ICSI were fully covered. Now we're paying out of pocket. Sperm freeze: $375 Blood work: $175 IVF/ICSI : $13,000 Medications for egg retrieval: $4000 Clomid (3 months supply) $88
10
Doctor
Kimberly Moon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
35 - 39
Treated
2009 - 2013
Success with this Doc
Yes
Treatment
28 IUI, Donor Sperm
Diagnosis
Recurrent Pregnancy Loss, Unexplained
9
I had a few care coordinators [at Shady Grove], and generally they were fine. They have a hard job, managing emotionally challenging situations, calling with highly anticipated test results. But admittedly I never felt a real connection with any of them. I understand that that may be a lot to ask....Functionally competent, efficient, solid customer service....He was direct and compassionate when there was bad news. I appreciated his sense of humor, which he used adeptly and with sensitivity. It helped me keep a sense of perspective when things looked bleak. He did not make promises that weren't his to keep and he was helpful at managing our expectations.
+ Read more
Age
35 - 39
Treated
2009 - 2013
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
28 IUI, Donor Sperm
Diagnosis
Recurrent Pregnancy Loss, Unexplained
9
Describe your experience with Shady Grove Fertility.
Functionally competent, efficient, solid customer service.
During treatment, did you feel like you were treated like a number or a human?
He was direct and compassionate when there was bad news. I appreciated his sense of humor, which he used adeptly and with sensitivity. It helped me keep a sense of perspective when things looked bleak. He did not make promises that weren't his to keep and he was helpful at managing our expectations.
Describe your experience with your nurse.
I had a few care coordinators, and generally they were fine. They have a hard job, managing emotionally challenging situations, calling with highly anticipated test results. But admittedly I never felt a real connection with any of them. I understand that that may be a lot to ask.
How was your experience with Eric Widra?
My wife and I were clear that we wanted to get pregnant with IUI and if it wasn't going to happen, we thought we would accept that. It took almost 2 years to get pregnant the first time and Dr Widra respected our wishes and did not once attempt to push us into a different course of treatment, even though his #1 objective as a reproductive endocrinologist, is to get women pregnant as quickly as possible. I continue to be very grateful for that.
What one piece of advice would you give a prospective patient of Eric Widra?
he treated us honestly and respectfully - like adults who don't need to be coddled - and while we certainly had some challenges, we now have 2 healthy kids. I'm not sure what else I can say. So much of this journey is out of our control.
Describe the protocols Eric Widra used in your cycles and their degree of success.
As I mentioned previously, we were patient with wanting to get pregnant with IUIs. I had 2 miscarriages before my daughter was born. I was given choices on how to conclude the miscarriages. Those choices were respected. After each, some test was proposed to see if there was an identifiable reason. There wasn't. And eventually I got pregnant.
Describe the costs associated with your care under Eric Widra.
2 IUIs per cycle at $395 each, I think. My insurance did not pay for IUIs. Bloodwork, D&C, HSG we're all covered.
9
Doctor
Eric Widra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
35 - 36
Treated
2011 - 2012
Success with this Doc
?
Treatment
1 IVF, 1 Embryo Freezing
Diagnosis
Unexplained
9
The waiting room [at Shady Grove on K Street] is very crowded and that can get a little awkward. But they were always prompt with all of the appointments. They were great about squeezing me in the time I thought I was having a miscarriage. Ultimately I am glad that we made the choice to go here. I liked the injection class they taught - very useful and helpful.
+ Read more
Age
35 - 36
Treated
2011 - 2012
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF, 1 Embryo Freezing
Diagnosis
Unexplained
9
Describe your experience with Shady Grove Fertility.
Shady Grove is very well-run. It's very organized. It is convenient - there are multiple locations, and I could go to different locations for blood draws or ultrasounds if a certain one was closer (i.e., if I was doing errands on a Saturday in Baltimore, I could go to a MD location and they'd do the work and have the results.) The waiting room is very crowded and that can get a little awkward. But they were always prompt with all of the appointments. They were great about squeezing me in the time I thought I was having a miscarriage. Ultimately I am glad that we made the choice to go here. I liked the injection class they taught - very useful and helpful.
During treatment, did you feel like you were treated like a number or a human?
She was a good but impersonal doctor. She definitely explained the process fully, but I didn't see her except when there was something major to discuss (like a negative pregnancy test.)
Describe your experience with your nurse.
Heidi was a great nurse - she was extremely attentive and communicative during the process. She was very responsive to any emails I sent and answered all questions quickly.
How was your experience with Barbara Osborn?
She is a very knowledgeable doctor. I would describe her as clinical; meaning that she knows a lot but is always thinking about the medical side of things. I did not really feel like I could talk with her about the emotional part of the IVF process. I also didn't feel like I could ask questions about my treatment outside of any appointments we had. She did a good job and was cautious about treatment - she encouraged us to only implant a single perfect embryo on our first round, instead of automatically going for multiples. I would recommend her to someone who is knowledgeable about the process and doesn't need a lot of hand-holding.
What one piece of advice would you give a prospective patient of Barbara Osborn?
Be assertive during your appointments with her and ask a lot of questions then, because I felt she was hard to talk with otherwise.
Describe your experience with your monitoring appointments.
It was crowded but organized. There was a sign in sheet and then you were called from it. The waits were not too bad considering the number of people being treated. Everybody was very efficient. They were also nice but not overly chatty or personal. I could get some quick questions answered, but mostly they referred me to my nurse, who was excellent about answering anything, and doing it quickly.
Describe the costs associated with your care under Barbara Osborn.
Our insurance covered half of the care. We were told that our negotiated rate with our carrier (Kaiser) was the lowest of the insurance providers who covered fertility treatments. I think our costs were about $10k for the IVF with egg retrieval and about $5k for the second cycle of just the embryo transfer. This included all of my medication (purchase separately) and frozen embryo storage.
6
Doctor
Barbara Osborn
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
4
Age
Treated
Success with this Doc
No
Treatment
2 IUI, Donor Sperm
Diagnosis
Tubal Blockage
4
Shady Grove has good equipment and many locations... one front staff member is regularly rude to patients, expressing how clearly she did not want to be there or she did not want you there. That said, the blood draw staff, run by an excellent head nurse, were professional while also friendly. The nursing staff who performed my sedated HCG were disengaged with me as a human being. They tried to rush me out of the center, and I was not yet then able to stand without help.
+ Read more
Age
Treated
Success with this Doc
No
Race
Black or African-American, Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, Donor Sperm
Diagnosis
Tubal Blockage
4
Describe your experience with Shady Grove Fertility.
Shady Grove has good equipment and many locations but there are some staffing challenges that likely relate it's set up as a baby making factory rather than a caring physician's office. In the Shady Grove location, one front staff member is regularly rude to patients, expressing how clearly she did not want to be there or she did not want you there. That said, the blood draw staff, run by an excellent head nurse, were professional while also friendly. The nursing staff who performed my sedated HCG were disengaged with me as a human being. They tried to rush me out of the center, and I was not yet then able to stand without help. Again, the facility is run like a baby-making machine and with machines this large, a few bad pieces will likely get in. I did officially complain about the staff's conduct for the HCG procedure. I was not told what resulting follow up there was but I hope some retraining was done.
During treatment, did you feel like you were treated like a number or a human?
Dr. Nair always made herself available to my questions and concerns. She battled me on issues she felt would optimize my chances at conception but often deferred to my decisions about my own health.
Describe your experience with your nurse.
Morgan was the third nurse assigned me. The first quit the group abruptly. The second was rude and pushy and exhibited bullying behavior. I immediately requested a change from the nursing supervisor and Dr. Nair. I was then assigned Morgan. She was far more even keeled and respectful and more than willing to assist.
What specific things went wrong at this clinic?
  • Failed to convey critical information
How was your experience with Anitha Nair?
Dr. Nair is knowledgeable, thoughtful, and takes time to listen to your thoughts. She understands the patient has authority over her own body. She was not as well located as I wished. Often I needed to visit the office where she wasn't practicing, but she just can't be at every location.
What one piece of advice would you give a prospective patient of Anitha Nair?
Explain your concerns. She will listen and try to work with you. She donor have the highest knowledge of holistic alternatives, but she won't shun that conversation. Most important, trust that wants you have a successful conception. Know yourself, educate yourself, and talk to her.
Describe the protocols Anitha Nair used in your cycles and their degree of success.
The only pharmaceutical intervention I allowed was Levothyroxine to lower my thyroid levels. I am otherwise in very good health. I am not sure the intervention was necessary but I was persuaded to try. The doctors group would not allow my IUI attempt without that intervention although my thyroid levels were normal for a woman not attempting to conceive.
Describe the costs associated with your care under Anitha Nair.
I paid approximately $150 for all services including my sedated HCG. Please note I have one of the best insurance plans out there.
10
Doctor
Anitha Nair
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Male Factor, Other
10
I was extremely satisfied with the care we received at Shady Grove Fertility... The only department at SGF I was not impressed with was the financial department. They were extremely disorganized and created a lot of unnecessary confusions in terms of treatments, cost, payments, etc....Debbie Rice was absolutely wonderful! She was kind and compassionate and I really connected with her. I emailed and spoke to her by phone almost daily throughout the IVF process.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Male Factor, Other
10
Describe your experience with Shady Grove Fertility.
Something to strongly consider when selecting a clinic is the quality of the embryologist and labs. Before I went through this process, I focused a lot on the doctor but having been through the process I now truly understand and appreciate the vital role the embryologist play in your IVF success. Once egg retrieval happens, they take over, carefully caring for each of the embryos and ensuring they develop properly. Also, I did acupuncture with Autumn at SGF throughout the cycle. She was so kind and knowledgeable. Each treatment I felt really helped me physically and emotionally and I would highly recommend it. On a personal note, I really appreciated that several members of my IVF team had been patients themselves. This allowed me to feel supported and understood during each phase. The only department at SGF I was not impressed with was the financial department. They were extremely disorganized and created a lot of unnecessary confusions in terms of treatments, cost, payments, etc. They tried to get me to pay for things that I didn't have to or had already paid for. Also, our insurance covered none of the treatment so we paid a lump sum for one IVF cycle. Despite the fact that all care was included, they billed my insurance for some of the appointments and procedures. I caught the claims and it was a headache to reverse but I felt it was so wrong for them to do that.
During treatment, did you feel like you were treated like a number or a human?
Dr. Nair was extremely compassionate and kind throughout the entire IVF process. She acknowledged the difficulties and discomforts. I felt that we were in great hands and I didn't have to micro manage the process. Though the personal and financial stakes where high, I fully and completely trusted her. When the outcome wasn't quite what was predicted (for example, the predictive model showed we would have four embryos at the end instead of two) she took my concerns into consideration and explained the results. Her gentle, kind, and compassionate demeanor really helped put me at ease and have full confidence in her and the team. She also knew I'd gone through a year of failed infertility treatments with a doctor (abroad) that I felt took our money knowing the treatments would fail. Knowing my sensitivities and distrust she paired me with Debbie Rice as my nurse, someone who was equality dependable, compassionate, and kind which really made it a smooth process.
Describe your experience with your nurse.
Debbie Rice was absolutely wonderful! She was kind and compassionate and I really connected with her. I emailed and spoke to her by phone almost daily throughout the IVF process. She would give me very clear instructions and would explain if adjustments to my protocol were made and why. She also relayed questions I had to Dr. Nair or answered them when she could and even made me laugh, despite the insurmountable amount of stress I felt. She was gentle when she delivered the news about the final embryo count and allowed me to cry and process the news. I actually did not take a home pregnancy test in advance of the blood test following the transfer. When she delivered the news that I was pregnant it was a true surprise and I could tell she was reveling in our joy. She is amazing!
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Anitha Nair?
I was extremely satisfied with the care we received at Shady Grove Fertility and Dr. Nair. Dr. Nair had actually come recommended from a friend of mine who had been her patient and is now the mother of beautiful twins. Dr. Nair sat down with us and walked us through their predictive model and what to expect. I felt she always had our best interest and safety in mind. For example, we were highly encouraged to only transfer one embryo. While we only ended up with two embryos at the end of the process, instead of the four that the model predicted, both were A++ embryos and the one transferred resulted in our beautiful baby boy. I felt jilted by the fertility experience after a year of failed treatments abroad resulting in no pregnancies. Dr. Nair's kind and compassionate demeanor immediately allowed me trust her and trust the IVF process with Shady Grove Fertility.
What one piece of advice would you give a prospective patient of Anitha Nair?
Don't ignore their pre-IVF checklist. I had been undergoing fertility treatments for a year abroad (in Hong Kong) resulting in no pregnancies. While my husband's sperm analysis results showed issues, our doctor in Hong Kong did not look into why. I happen to see that an appointment with a urologist was recommended so I scheduled one with Dr. Shin. Dr. Shin identified the issue - my husband had a varicocele. We decided to move forward with IVF while at the same time my husband had the surgery to correct it. We are hoping this will help with conceiving children naturally in the future. Also, ask as many questions as you need to until you feel comfortable moving forward with the IVF process. The stakes are high, both personally and financially, and Dr. Nair understands that.
Describe the protocols Anitha Nair used in your cycles and their degree of success.
I took 17 days of birth control pills and then started taking the IVF medications. I started with Gonal F 150 IU and Menopur 75 IU and went in for monitoring daily. Each day they would call me with the results and let me know how to proceed with my medication. Adjustments were made to the dosages. For example, at on monitoring session the blood tests showed a spike in my progesterone which caused them to adjust the medication down, until the levels went down, and then they adjusted the medication up again. I also had a cyst in one of my ovaries which impacted the growth of follicles on that side. I felt bloated as the follicles matured but otherwise ok. Once they were close to reaching maturity, I was given very specific instructions on how and when to take Cetrotide - the trigger shot. Egg retrieval was the only time I felt I had not been prepared as I was in a lot of pain following the procedure. Fortunately, I filled the pain medication prescription they gave me and that helped alleviate the pain. Throughout the whole treatment, I was in daily contact with my nurse, Debbie Rice, or a backup if she was out of the office. My questions and concerns were promptly responded to. I felt very well informed and always knew exactly what I needed to do.
Describe the costs associated with your care under Anitha Nair.
We have Aetna insurance and they have negotiated rates with Shady Grove Fertility. Therefore, we paid $7,500 for the IVF cycle and about $3,000 for medication. I have to admit that one of the big draws to Shady Grove Fertility was the Shaded Risk Plan. After doing a lot of research and crunching numbers, we realized that it was not the right fit for us. One of the big reasons is because medication is not included. On top of the lump sum, you are paying $3-5k in medication for each cycle. Additionally, research indicated that they lean towards selecting couples for the program that have a higher chance of succeeding in the first cycle. Therefore, when they told us we were approved for the program I was hoping it was because they thought we'd be successful on the first cycle. It's a high stakes financial gamble where you have to hedge your bets. For some the program is worth it, for others it's not so do your research.
10
Doctor
Anitha Nair
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
?
Treatment
2 IUI
Diagnosis
8
I love that the clinic [Shady Grove - DC K St] has 7 am monitoring hours. I am able to make these appointments while being only minimally late for work. I also like that you can be in and out in the morning without long forms to fill or people to meet with during monitoring....I ask a lot of questions and because I have VERY limited access to my Doctor, many of the ppl I am asking are nurses or Ultrasound tech or PA's. So depending on who I ask I get a totally different answer.
+ Read more
Age
Treated
Success with this Doc
?
Race
Black or African-American
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 3 Docs
Treatment
2 IUI
Diagnosis
8
Describe your experience with Shady Grove Fertility.
I love that the clinic has 7 am monitoring hours. I am able to make these appointments while being only minimally late for work. I also like that you can be in and out in the morning without long forms to fill or people to meet with during monitoring. The staff keeps the flow of patients moving quickly. The clinic is closed at 4 and for an hour midday for lunch (12-1) I think given its high capacity functioning and sheer number of patients, it should be open for scheduling and calls during the lunch hour. It should also close at 5 (6 even). Other than the morning monitoring hours, the rest of the day's schedule isn't very convenient.
During treatment, did you feel like you were treated like a number or a human?
I feel that Dr. Devine treats me like a human being. When she was forced to cancel my first IUI cycle due to over-stimulation she called me personally to tell me and to go over next steps. Since I was paying completely out of pocket she was able to work with me to do my next IUI at no cost, even the meds were provided for me. I really appreciated this gesture.
Describe your experience with your nurse.
Sheila Ormond is a sweet, and helpful Nurse. She answers my questions and lets me know when she cannot and when she cannot she always follows up with Dr Devine in order to get me an answer.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Kate Devine?
Dr. Devine is very knowledgeable in her field of practice. It is clear that she wants results and hold herself to high standards. She is direct and no-nonsense while still offering hope and I really appreciate this quality in a doctor. Because of these strengths I found it really disappointing that I had almost no contact with her. I had much more contact with the nurse assigned to me-Sheila Ormond who is a phenomenal nurse and support to me during my cycles. When I walked in for my first IUI cycle I was dismayed to see a woman I had never met. I asked her where my doctor was and she said that Dr. Devine would not be performing my IUI. I really wanted to see Dr. Devine and get her real time insights on my cycle. Same thing during my 2nd IUI cycle. Doctor Devine was nowhere in sight. I was assigned a Physicians Assistant who did the IUI. During my 2nd cycle I ran into some complications --my trigger shot did not work! I was sure of it and I needed to speak to Dr. Devine desperately. The nurses did not seem concerned by my pleas to speak with her. They told me that they would handle it and that I should speak to her through them. At that point I reminded them that I am a self-pay patient and I deserved to speak with my doctor. After several hours, she called and we talked at length and she was able to devise a new plan of action. Again, I respect Dr. Devine and her expertise and it is this respect that I have for her that leaves me wanting more contact with her, especially during a complicated cycle.
What one piece of advice would you give a prospective patient of Kate Devine?
Have all of your questions written down in advance. She does a great job answering them but you must offer them. If not, she keeps it short and sweet. Also feel free to contribute your thoughts and ideas, after all you are an expert on your own body. She is willing to work with patients when devising treatment plans.
Describe the protocols Kate Devine used in your cycles and their degree of success.
1st cancelled IUI cycle protocol: Clomid 100 mg CD 2-7, Gonal -F 75 CD7-9, trigger, vaginal prometrium 200 mg twice a day. Result: cancelled due to overstim 2nd IUI Cycle: Femera CD 2-7, Menopur CD 7-8, HCG trigger,Estrace due to thin lining, prometrium 200 mg twice a day. Result BFN 3rd Cycle: Femera CD 2-7, Menopur CD 7-8, HCG trigger (trigger failed), 2nd trigger novarel administered intramuscular, Estrace due to thin lining on femera, prometrium 200 mg twice a day. Result TBD I was started out on a high dose protocol due to an elevated day 3FSH, I overstimmed and I also had strange visual side effects with the clomid so I was switched to femera. Not sure why I was switched to menopur but my nurse said something about it being helpful to my lining? (not sure whether that is coming from any real wisdom or if it was a way to get me to stop asking questions) I was switched to novarel trigger during my 3rd cycle because I did not respond to the Ovidrel.
Describe the costs associated with your care under Kate Devine.
base IUI fee $1800 Meds: $500
7
Doctor
Kate Devine
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
Treated
Success with this Doc
No
Treatment
1 IVF, Surrogacy
Diagnosis
Diminished Ovarian Reserve
0
Due to a high patient volume [at Shady Grove Fertility], it felt like many people were given the same protocol and there wasn't much outside of the box thinking for a tougher case. Bedside manner was very matter of fact, and advice was very standard. It felt like if your numbers weren't as high as some other clients you would be automatically directed to donor eggs. I very much felt like just another number here, and not like a person.
+ Read more
Age
Treated
Success with this Doc
No
Race
European, Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF, Surrogacy
Diagnosis
Diminished Ovarian Reserve
0
Describe your experience with Shady Grove Fertility.
The refund plan they offer is a great deal if you happen to qualify and I can get why so many patients flock to this location. Financial department is a mess to deal with, they always seemed to give different numbers, and on one occasion I had a phone call scheduled with them and they never called me and didn't really offer an explanation/apology. It became very frustrating to deal with them. They from time to time didn't provide me with an accurate representation of what my insurance would cover as I later found out through working with a different clinic.
During treatment, did you feel like you were treated like a number or a human?
Due to a high patient volume, it felt like many people were given the same protocol and there wasn't much outside of the box thinking for a tougher case. Bedside manner was very matter of fact, and advice was very standard. It felt like if your numbers weren't as high as some other clients you would be automatically directed to donor eggs. I very much felt like just another number here, and not like a person.
Describe your experience with your nurse.
I felt like my nurse provided good communicator and she was the one good aspect of my visit/experience with Shady Grove. I would highly recommended her as she was clear in her communication and was very kind and available for questions.
What specific things went wrong at this clinic?
  • Lost appointments
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Eric Widra?
I often got the feeling that my case was too complicated. I was made to feel like I was a set of illnesses, rather than a patient that was trying to conceive. It was very unclear after the first visit what I was supposed to do, as clear instructions weren't really given. I felt like just another number, and I really didn't feel confident in the care I was receiving. I didn't try switching doctors, it felt like that would achieve similar results. Instead I switched clinics.
What one piece of advice would you give a prospective patient of Eric Widra?
Go in educated on your possible options, things are explained very quickly so you'll want to try to familiarize yourself with some terms if possible. Also bring a notebook and pen so you can take good notes. If you're using this practice expect it to feel like a cattle call, and don't expect much personalized attention. Be your own best advocate.
Describe the protocols Eric Widra used in your cycles and their degree of success.
I did not get to the point of a cycle as it was uncertain what option the doctor felt was best to use. I could have proceed with donor eggs, or waited to see if they could figure out my case. If I proceeded with my own eggs an antagonist protocol was mentioned, with BCP to start. It was a frustrating experience as we hadn't even done my day 3 labs yet, and already I felt very dismissed.
Describe the costs associated with your care under Eric Widra.
Initial visit and initial testing were covered though i never made it to the initial testing. I want to say my husband's SA was around 300$. The shared risk cycle would have been 22,500 plus medication and a banking cycle was an additional 7500$ or so plus medication cost. Though to be honest how the financial counselor laid out the expenses was very confusing and she kept giving me different numbers.
3
Doctor
Eric Widra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35
Treated
2015
Success with this Doc
Yes
Treatment
1 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
People complained to me that the Office [Shady Grove Fertility - K Street] felt like a cattle call during the morning blood draws, but whenever I would go (including first thing in a.m.), I was usually the only one there, or one of maybe 2-3 patients. So I always zipped in and out and had personal attention...Other people seemed to have a much stronger personal relationship communicating daily/directly with their nurses. Mine was more neutral/less responsive.
+ Read more
Age
35
Treated
2015
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
Describe your experience with Shady Grove Fertility.
People complained to me that the Office felt like a cattle call during the morning blood draws, but whenever I would go (including first thing in a.m.), I was usually the only one there, or one of maybe 2-3 patients. So I always zipped in and out and had personal attention.
During treatment, did you feel like you were treated like a number or a human?
She never rushed us through explanations and treated us with compassion. She scheduled an extra ultrasound at 9-10 weeks during her limited free time, even though "officially" I was ready to be passed off to my normal OBGYN at that point. That assuaged many of my fears at the time.
Describe your experience with the nursing staff.
Other people seemed to have a much stronger personal relationship communicating daily/directly with their nurses. Mine was more neutral/less responsive.
What specific things went wrong at this clinic?
  • Failed to send your chart to another clinic
Describe the protocols Anitha Nair used in your cycles and their degree of success.
We were prepared to begin IVF with PGD but became pregnant (again) -- naturally -- just before that cycle would have started. We did one last round of testing based on some new information I had researched relating to the MTHFR genetic mutation. Turned out I had such a mutation and I was put on a prescription folate ASAP (worrisome, because I was already a tiny bit pregnant when I started the folate and didn't know if we had discovered the problem fast enough). I also used progesterone suppositories (as I had under my OBGYN for my prior two miscarriages) during the first trimester. I had weekly ultrasounds and blood work to confirm the advancing pregnancy.
10
Doctor
Anitha Nair
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
51 - 52
Treated
2014 - 2015
Success with this Doc
No
Treatment
2 IUI, 3 IVF, Donor Eggs, Donor Sperm, Surrogacy
Diagnosis
Uterine Fibroids, Unexplained
8
I rate the Nursing staff low. I rate dr Osborn high because of her bedside manner and interest in answering questions. I rate the administrative staff very low. Some are nasty. Most are unfriendly. You have to advocate for what you want/need and sometimes demand it from the administrative staff. In my case, I had to hold Shady Grove accountable for their responsibility in a contract and they were trying not to do it.
+ Read more
Age
51 - 52
Treated
2014 - 2015
Success with this Doc
No
Race
European, Latino
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
4th of 4 Docs
Treatment
2 IUI, 3 IVF, Donor Eggs, Donor Sperm, Surrogacy
Diagnosis
Uterine Fibroids, Unexplained
8
Describe your experience with Shady Grove Fertility.
I rate the Nursing staff low. I rate dr Osborn high because of her bedside manner and interest in answering questions. I rate the administrative staff very low. Some are nasty. Most are unfriendly. You have to advocate for what you want/need and sometimes demand it from the administrative staff. In my case, I had to hold Shady Grove accountable for their responsibility in a contract and they were trying not to do it.
During treatment, did you feel like you were treated like a number or a human?
She has a good bedside manner.
Describe your experience with your nurse.
In general, most nurses at shady grove were pressed for time, didn't like to answer questions, were not authorized to answer certain questions and weren't compassionate in my opinion.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to convey critical information
How was your experience with Barbara Osborn?
She is compassionate. She was also direct in providing answers to my questions. I never felt rushed with her like I did for the other 3 doctors I had worked with. I felt like she made time for me and didn't treat me like a number like other doctors have done.
What one piece of advice would you give a prospective patient of Barbara Osborn?
Ask whatever questions you have. It's difficult to get a hold of her and most other doctors at most clinics by phone. When they do call back, it could be when you're in a meeting or otherwise unavailable. Not many doctors will give out their direct phone number.
Describe the protocols Barbara Osborn used in your cycles and their degree of success.
I was on heavy doses to build up my uterine lining. I was on injectible lovenox as a blood thinner.
Describe the costs associated with your care under Barbara Osborn.
About $50,000
8
Doctor
Barbara Osborn
Communication
Compassion
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
39 - 40
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, Other
8
While they[Shday Grove - DC K St] see a lot of patients, I found them still attentive to me needs. I had a pretty straightforward case however, so that might have helped...We did a two-for-a-discount cycle, though we didn't end up needing the second cycle. We received some financial aid, I think the total without medication for this was $15,000...
+ Read more
Age
39 - 40
Treated
2014 - 2015
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, Other
8
Describe your experience with Shady Grove Fertility.
While they see a lot of patients, I found them still attentive to me needs. I had a pretty straightforward case however, so that might have helped.
During treatment, did you feel like you were treated like a number or a human?
Dr. Widra was clear and patient with us. He was very compassionate when your first pregnancy, after an IUI, ended in a missed AB.
Describe your experience with your nurse.
She was responsive and kind.
How was your experience with Eric Widra?
Dr. Widra was frank and straightforward while also being patient and understanding. He cited studies and had ample evidence to support the decisions we made. We felt well cared for working with him. He was clear and concise which appealed to me and my husband.
What one piece of advice would you give a prospective patient of Eric Widra?
Ask questions when you need to.
Describe the protocols Eric Widra used in your cycles and their degree of success.
I'm afraid I don't remember the specifics here.
Describe your experience with your monitoring appointments.
I was able to schedule for a general time, and was usually seen reasonable close to that scheduled time. If running late and I needed to get to an appointment elsewhere, they were able to accommodate my needs.
Describe the costs associated with your care under Eric Widra.
We did a two-for-a-discount cycle, though we didn't end up needing the second cycle. We received some financial aid, I think the total without medication for this was $15,000.
8
Doctor
Eric Widra
Communication
Compassion
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36
Treated
2016
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Male Factor
10
The clinic [Shady Grove] first of all was very clean and smelled good. The staff was very professional and friendly. It didn't feel like a fertility clinic at all. There were so many gorgeous pictures of precious babies in the clinic that it made you feel like everyone in the staff is rooting for every single client to give life....Every time we had questions or sent emails to Katie she would get back to us right away and remained engaged with us.
+ Read more
Age
36
Treated
2016
Success with this Doc
?
Race
Black or African-American
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
Fertility Medications
Diagnosis
Male Factor
10
Describe your experience with Shady Grove Fertility.
The clinic first of all was very clean and smelled good. The staff was very professional and friendly. It didn't feel like a fertility clinic at all. There were so many gorgeous pictures of precious babies in the clinic that it made you feel like everyone in the staff is rooting for every single client to give life.
During treatment, did you feel like you were treated like a number or a human?
Dr. Kimberly Moon was very warm and caring with my wife and I. She was patient and very good in helping us achieve every necessary step to move forward with our journey.
Describe your experience with your nurse.
Every time we had questions or sent emails to Katie she would get back to us right away and remained engaged with us.
How was your experience with Kimberly Moon?
Doctor Moon was a total professional with my wife and I. As this procedure is already delicate and somewhat stressful for my wife and I, Dr. Moon remained engaged, very attentive and absolutely patient with us.
What one piece of advice would you give a prospective patient of Kimberly Moon?
Be prepared to have your mind as ease with Dr. Moon and her wonderful staff
Describe the protocols Kimberly Moon used in your cycles and their degree of success.
We've only reached the point of me taking the Clomid for my low sperm count. We have not moved any further as of yet.
Describe the costs associated with your care under Kimberly Moon.
The total for our procedure is around $23,000
10
Doctor
Kimberly Moon
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
30 - 31
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
7 IUI, Donor Sperm
Diagnosis
3
Most months, I would finish at the clinic around 11, meaning I missed half a day of work. This was frustrating, and it communicated to me that my time was less valuable than theirs.
+ Read more
Age
30 - 31
Treated
2013 - 2014
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
7 IUI, Donor Sperm
Diagnosis
3
During treatment, did you feel like you were treated like a number or a human?
They did not get to know me as a human, but they didn't confuse me with other patients. My nurse switched twice over the course of my treatment, and since in Dr. Widra's practice the RNs are the primary points of contact for a patient, those transitions affected my experience.
Describe your experience with your nurse.
At SGF, the nurses are the primary caregivers. In general, they are good nurses. They are caring and organized. That said, because the nurses are the primary points of contact for patients, any turnover on the nursing team is more challenging for patients than it would be if Dr. Widra managed the relationships on his panel more closely. This was my experience.
What specific things went wrong at this clinic?
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
How was your experience with Eric Widra?
Dr. Widra is a matter-of-fact communicator who tries to present a balanced view of options with accompanying benefits and risks. He is not very warm, but he's jovial and seems to care about his patients. Dr. Widra is very very busy, and as his patient, I felt rushed in communicating with him.
What one piece of advice would you give a prospective patient of Eric Widra?
Know that even though he's not the warmest and seems very busy/rushed, he does care. Be prepared to have your primary relationship be with the nurses.
7
Doctor
Eric Widra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
No
Treatment
1 IUI, 1 IVF
Diagnosis
Uterine Fibroids, Unexplained
8
SGF is sort of factory but good in that monitoring is easy. Lots of open times for monitoring and SGF is a 24/7 facility, so that makes scheduling easy and good for getting answers. You don't always get a lot of personal treatment though and some of the techs are not great. Can be a bit hit or miss...Nursing staff was excellent. Carrie was a great communicator and had to address a lot of tough issues with us. Really love Latrice for monitoring - super professional and helpful.
+ Read more
Age
Treated
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Uterine Fibroids, Unexplained
8
Describe your experience with Shady Grove Fertility.
SGF is sort of factory but good in that monitoring is easy. Lots of open times for monitoring and SGF is a 24/7 facility, so that makes scheduling easy and good for getting answers. You don't always get a lot of personal treatment though and some of the techs are not great. Can be a bit hit or miss.
During treatment, did you feel like you were treated like a number or a human?
Dr.Widra has a very straightforward manner that I appreciated. He doesn't do a lot of hand holding, which I didn't need. He also doesn't do a lot of the communication, which I would have preferred. His nurse, however, is very reachable and excellent. I had a complication during my ivf stimulation and Dr. Widra was really great about it.
Describe your experience with your nurse.
Nursing staff was excellent. Carrie was a great communicator and had to address a lot of tough issues with us. Really love Latrice for monitoring - super professional and helpful.
What specific things went wrong at this clinic?
  • Canceled a cycle due to clinic error
How was your experience with Eric Widra?
I'm still in treatment with Dr. Widra. It has been a frustrating process for things outside his control. However, he has been the best at the worst times, meaning when things have gone off course he has been attentive and sympathetic.
What one piece of advice would you give a prospective patient of Eric Widra?
Don't expect to see a lot of him or have him at all your monitoring. However, his approach is great and he is amenable to your perspective and feedback.
Describe the protocols Eric Widra used in your cycles and their degree of success.
We tried iui but I ovulated before we could actually do the procedure (due to monitoring problems related to fibroids). For ivf, I did a course of birth control, then follistim and menopur, then added in ganirilex.
Describe the costs associated with your care under Eric Widra.
I paid for a 2 package ivf with pgs testing. I think it was about 24K
8
Doctor
Eric Widra
Communication
Compassion
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
2
Age
Treated
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Male Factor, Poor Egg Quality, Unexplained
2
[Shady Grove-Washington DC has] old standard conservative methods- resistant to alternatives. Acupuncture and yoga are now being encouraged. When I had mentioned it during my cycle, I was told that it wouldn't make a difference .... THe first cycle was standard protocol- Gonal F , menopur, centrotide. HGH. The second included the previously mentioned but also a lupron stop..yielded more eggs then previous protocol. Overall, over 41 eggs retrieved but none were of quality.
+ Read more
Age
Treated
Success with this Doc
No
Race
Black or African-American
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Male Factor, Poor Egg Quality, Unexplained
2
Describe your experience with Shady Grove Fertility.
old standard conservative methods- resistant to alternatives. Acupuncture and yoga are now being encouraged. When I had mentioned it during my cycle, I was told that it wouldn't make a difference . Older patients should really seek elsewhere for treatment.
During treatment, did you feel like you were treated like a number or a human?
Eventhough my hormone levels and AMH were that of a younger person, my protocol was not tailored for a person of advanced age and I feel the "standard" protocols I was going through possibly fried my eggs, hence further issues with egg quality. I kept insisting for other options and it wasn't considered at all.
Describe your experience with your nurse.
There were issues in the beginning but overall I think it she was better.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Kimberly Moon?
Treated me as if I was a younger patient. I am older, so treatments selection may have been too harsh on my eggs. She adjusted protocol which yielded more, poor quality eggs. She didn't listen to my concerns and my money went down the drain along with precious time.
What one piece of advice would you give a prospective patient of Kimberly Moon?
IF you're older, find someone else. If you're younger, you may stand a chance conceiving.
Describe the protocols Kimberly Moon used in your cycles and their degree of success.
THe first cycle was standard protocol- Gonal F , menopur, centrotide. HGH. The second included the previously mentioned but also a lupron stop..yielded more eggs then previous protocol. Overall, over 41 eggs retrieved but none were of quality.
Describe the costs associated with your care under Kimberly Moon.
Over $25k
1
Doctor
Kimberly Moon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 34
Treated
2012 - 2015
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
10
We had two cycles, and two nurses [at Shady Grove Fertility] . The first was wonderful - clear in her communication and organized. The second we did not care for as much - felt we had to initiate communication and that her instructions were rushed and not as clear as we would have liked.
+ Read more
Age
31 - 34
Treated
2012 - 2015
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with Shady Grove Fertility.
The clinic is excellent. They are capable and professional.
During treatment, did you feel like you were treated like a number or a human?
We found Dr. Widra to be warm and friendly, straightforward with his diagnosis and plan, clear and concise with a plan of action. Exactly what we wanted.
Describe your experience with your nurse.
We had two cycles, and two nurses. The first was wonderful - clear in her communication and organized. The second we did not care for as much - felt we had to initiate communication and that her instructions were rushed and not as clear as we would have liked.
How was your experience with Eric Widra?
We wanted a physician who is an expert in his practice and experienced in diagnosis and treatment. Dr. Widra fit this description perfectly. He fully explained the course of treatment, gave us clear expectations, and met every predicted outcome - successfully.
What one piece of advice would you give a prospective patient of Eric Widra?
He knows what he is doing, you are in excellent hands.
10
Doctor
Eric Widra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
36
Treated
2015
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
9
Monitoring [at Shady Grove DC] is a pain, and they have a ton of patients, but it was managed well....I had a good insurance, but the staff was exceptionally knowledgeable and knew how to maximize insurance....I had a one on one nurse who was always available and when she wasn't, I was informed who to contact. I could email or call anytime...[Nurse] She was direct and careful. Would ask about my mental health and was available for emails and calls
+ Read more
Age
36
Treated
2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
9
Describe your experience with Shady Grove Fertility.
Only limitation was sometimes they would need to ask the doctor, which was reasonable.
During treatment, did you feel like you were treated like a number or a human?
I had a one on one nurse who was always available and when she wasn't, I was informed who to contact. I could email or call anytime.
Describe your experience with your nurse.
She was direct and careful. Would ask about my mental health and was available for emails and calls
How was your experience with Eric Widra?
Dr Widra was candid and direct, which I greatly needed after seeing another doctor (with another group) who was always vague. Dr Widra showed me stats and talked me through everything in a clear manner.
What one piece of advice would you give a prospective patient of Eric Widra?
Ask as many questions, Dr Widra is very open.
Describe the protocols Eric Widra used in your cycles and their degree of success.
Given that I had low ovarian reserve he focused on producing as many eggs as possible and was very attentive during monitoring to adjust medications as needed.
Describe your experience with your monitoring appointments.
Monitoring is a pain, and they have a ton of patients, but it was managed well.
Describe the costs associated with your care under Eric Widra.
I had a good insurance, but the staff was exceptionally knowledgeable and knew how to maximize insurance.
10
Doctor
Eric Widra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
44 - 45
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
9 IUI, 3 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
7
[Shady Grove - DC K St] Strength- the LAB weakness- it can feel like a factory at times or a Big Business. You really have to keep track of your own care, or no one else will....[nurses] kept switching - but timely results...I had to deal with other docs and they did not seem to be on th same page. I had just spent thousands on IVF and THEN they discovered a Fibroid and said "nothing would implant with that in there." After 3 failed cycles.....apparently no one realized my uterine tests were not up to date.
+ Read more
Age
44 - 45
Treated
2013 - 2014
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
9 IUI, 3 IVF, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
7
Describe your experience with Shady Grove Fertility.
Strength- the LAB weakness- it can feel like a factory at times or a Big Business. You really have to keep track of your own care, or no one else will.
During treatment, did you feel like you were treated like a number or a human?
When I dealt with her , a human. The clinic, a number
Describe your experience with your nurse.
They kept switching - but timely results .
What specific things went wrong at this clinic?
  • Failed to order appropriate test
  • Provided conflicting information
How was your experience with Anitha Nair?
She is sweet and honest. She was pregnant/on leave when I had issues with fibroids and so it was very hard: I had to deal with other docs and they did not seem to be on th same page. I had just spent thousands on IVF and THEN they discovered a Fibroid and said "nothing would implant with that in there." After 3 failed cycles.....apparently no one realized my uterine tests were not up to date. Anyway once dr Nair was back from leave - she handled it well with me and we went on to have a good relationship.
What one piece of advice would you give a prospective patient of Anitha Nair?
Make sure all your tests are up to date. Advocate for yourself, same as with any doctor.
Describe the protocols Anitha Nair used in your cycles and their degree of success.
Hi dose protocol
Describe the costs associated with your care under Anitha Nair.
More than 60k
7
Doctor
Anitha Nair
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
32 - 33
Treated
2012 - 2013
Success with this Doc
Yes
Treatment
IVF, Surrogacy
Diagnosis
9
Shady Grove is a factory. Good results, but I only saw Dr. Osborn 3 times the whole time I was there...Multiple locations, convenient, runs like a well oiled machine, but also feels like an assembly line...I actually signed up for shared risk program where you pay 2.5 times the cost of one cycle, with money returned if there was no live birth after 6 cycles.
+ Read more
Age
32 - 33
Treated
2012 - 2013
Success with this Doc
Yes
Race
East Asian
Income
$200K - $499K
Occupation
Entrepreneur
Order & Number of Docs Seen
1st of 2 Docs
Treatment
IVF, Surrogacy
Diagnosis
9
Describe your experience with Shady Grove Fertility.
Multiple locations, convenient, runs like a well oiled machine, but also feels like an assembly line
During treatment, did you feel like you were treated like a number or a human?
Shady Grove is a factory. Good results, but I only saw Dr. Osborn 3 times the whole time I was there
Describe your experience with your nurse.
I needed to get 1 extra vial for an extra day of meds but could not get it from the pharmacy downstairs and Linda was able to call the office and get me one
How was your experience with Barbara Osborn?
I had only a couple short meetings with her throughout the process. She was my first doctor so I did not know all the questions to ask, I found out most information online..
What one piece of advice would you give a prospective patient of Barbara Osborn?
Ask lots of questions. Ask her to tell you the numbers. I had to ask a few times to get to the bottom of it - I asked "Based on my numbers, what is the estimated number of cycles it will take to get to a live birth?" Then her answer was 2.6
Describe the protocols Barbara Osborn used in your cycles and their degree of success.
300 Gonal-f, 225 Menopur
Describe the costs associated with your care under Barbara Osborn.
I actually signed up for shared risk program where you pay 2.5 times the cost of one cycle, with money returned if there was no live birth after 6 cycles.
6
Doctor
Barbara Osborn
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
No
Treatment
6 IUI, 2 IVF, 2 Egg Freezing, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
9
Shady Grove it a big clinic and the relationship with the patient is lead by the nurse. The Doctor sees you when he needs to diagnose and follows the treatment providing feedback through the nurse....well functioning machine for fertility treatments....We did an IVF cycle and then we decided to follow up with IUIs because at 45 years old the success rates were similar and the cost and impact on the body was more manageable for me with IUI than with IVF (and IVF was covered by my health insurance)
+ Read more
Age
Treated
Success with this Doc
No
Race
European, Ashkenazi Jewish, Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 4 Docs
Treatment
6 IUI, 2 IVF, 2 Egg Freezing, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
9
Describe your experience with Shady Grove Fertility.
well functioning machine for fertility treatments.
During treatment, did you feel like you were treated like a number or a human?
Shady Grove it a big clinic and the relationship with the patient is lead by the nurse. The Doctor sees you when he needs to diagnose and follows the treatment providing feedback through the nurse.
How was your experience with Eric Widra?
Dr Widra is an experienced professional, willing to take older women who normally have a slower chance of success. I found this aspect in him and in his clinic worthy of recognition because I went to another clinic before where you can sense that the doctor was not willing to sacrifice his success rates by taking a woman over 43. He was very clear on my expectations and agreed to accompany my desire to become a single mother at an old age (44 years old). He and his team are on top of the latest research and he doesnt set unrealistic expectations.
What one piece of advice would you give a prospective patient of Eric Widra?
Prepare yous questions in advance and ask him all you want to ask, and also, he is available by email if needed to respond any questions you might have.
Describe the protocols Eric Widra used in your cycles and their degree of success.
We did an IVF cycle and then we decided to follow up with IUIs because at 45 years old the success rates were similar and the cost and impact on the body was more manageable for me with IUI than with IVF (and IVF was covered by my health insurance)
9
Doctor
Eric Widra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2013
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
10
Strengths [of Shady Grove]: multiple locations, weekend hours, increasing amount of services provided by their office as opposed to outside providers Weaknesses: not all services at all locations...I always felt Dr. Widra was providing the best possible treatment recommendations. His recommendations were always grounded in empirical data (% chance of success / risks / outcomes). He was available either through appointment or over the phone to address any concerns or answer questions. We had a very positive experience.
+ Read more
Age
31
Treated
2013
Success with this Doc
Yes
Race
European
Income
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
10
Describe your experience with Shady Grove Fertility.
Strengths: multiple locations, weekend hours, increasing amount of services provided by their office as opposed to outside providers Weaknesses: not all services at all locations
During treatment, did you feel like you were treated like a number or a human?
Dr. Widra has always listened to what we were hoping to achieve and recommended the lowest interventions possible. It never felt as though he was trying to sell any services, but rather focused on achieving results in a manner we were comfortable with.
How was your experience with Eric Widra?
I always felt Dr. Widra was providing the best possible treatment recommendations. His recommendations were always grounded in empirical data (% chance of success / risks / outcomes). He was available either through appointment or over the phone to address any concerns or answer questions. We had a very positive experience.
What one piece of advice would you give a prospective patient of Eric Widra?
Express what you are looking for and what you are comfortable / uncomfortable with. I believe he listens and takes that into account very well.
Describe the protocols Eric Widra used in your cycles and their degree of success.
Clomid + IUI
Describe the costs associated with your care under Eric Widra.
~2,500/IUI
10
Doctor
Eric Widra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
39 - 42
Treated
2012 - 2015
Success with this Doc
Yes
Treatment
3 IUI, 3 IVF
Diagnosis
Unexplained
9
clean Friendly state of the art equipment [at Shady Grove Fertility-Washington DC]... Dr. Widra is smart and I really liked him. He was sometimes serious but I prefer my doctor to be serious and understand what he is doing than be cheerful and not know what he is doing. One thing I didn't like about him was his preference for singleton versus having twins.... Dr. Widra would patiently answer all my questions though sometime he would appear to get exasperated with me. Maybe not his fault. I usually would read up a lot and come with too many questions.
+ Read more
Age
39 - 42
Treated
2012 - 2015
Success with this Doc
Yes
Race
Black or African-American
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 3 IVF
Diagnosis
Unexplained
9
Describe your experience with Shady Grove Fertility.
clean Friendly state of the art equipment
During treatment, did you feel like you were treated like a number or a human?
Dr. Widra would patiently answer all my questions though sometime he would appear to get exasperated with me. Maybe not his fault. I usually would read up a lot and come with too many questions.
Describe your experience with your nurse.
She followed up adequately
How was your experience with Eric Widra?
Dr. Widra is smart and I really liked him. He was sometimes serious but I prefer my doctor to be serious and understand what he is doing than be cheerful and not know what he is doing. One thing I didn't like about him was his preference for singleton versus having twins.
What one piece of advice would you give a prospective patient of Eric Widra?
Do not be bothered by his not so cheerful personality
Describe the costs associated with your care under Eric Widra.
$20,000
8
Doctor
Eric Widra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
Treated
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve
7
strength: you can make appointments very easily ( except for on weekends) - My Dr is always available for a phone visit. I also like the webinars Shady Grove Fertility conducts every week. My nurse is also a great communicator, and the wait time for tests aren't too long. Weakness: I would have appreciated if someone would sit with me to describe the results more in detail....my nurse is very good in communicating the test results and next steps with me
+ Read more
Age
Treated
Success with this Doc
?
Race
Middle Eastern
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve
7
Describe your experience with Shady Grove Fertility.
strength: you can make appointments very easily ( except for on weekends) - My Dr is always available for a phone visit. I also like the webinars Shady Grove Fertility conducts every week. My nurse is also a great communicator, and the wait time for tests aren't too long. Weakness: I would have appreciated if someone would sit with me to describe the results more in detail.
Describe your experience with your nurse.
my nurse is very good in communicating the test results and next steps with me
How was your experience with Eric Widra?
He was very helpful in explaining the process. the nurse is also very helpful. I do think that they don't have as much time to spend on patients due to the number of patients they see each day. It is a little difficult to schedule appointment son weekends with the Rockvile Office
What one piece of advice would you give a prospective patient of Eric Widra?
IF you need to speak with the Doctor himself make appointment sot see him yourself. After the first session you will be communicating with your assigned nurse.
8
Doctor
Eric Widra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
Treated
Success with this Doc
Yes
Treatment
5 IUI, 2 IVF, 3 Egg Freezing, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
7
The clinic [Shady Grove] is too big, i have 6 ultrasounds with 5 different technicians, the retrival is in a place different from the office and nobody you know is there. Its a well functioning machine, but a little bit impersonal...The one and only time I saw him [Dr. Eric Widra] , he was quite clear about expectations and probabilities for a patient who was 44 years old. He was open, a good listener, the only thing I didnt like is that he insisted in some test, that I have already done within the past year, as if they were trying to bill more for their clinic...He was very open about probabilities of pregnancy at 44 years old, and he explained that given good hormonal results that we could try a few times with PGD to see if there are any viable embryos. I found him quite honest.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European, Ashkenazi Jewish, Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
5 IUI, 2 IVF, 3 Egg Freezing, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
7
Describe your experience with Shady Grove Fertility.
The clinic is too big, i have 6 ultrasounds with 5 different technicians, the retrival is in a place different from the office and nobody you know is there. Its a well functioning machine, but a little bit impersonal
During treatment, did you feel like you were treated like a number or a human?
the one and only time I saw him, he was quite clear about expectations and probabilities for a patient who was 44 years old. He was open, a good listener, the only thing I didnt like is that he insisted in some test, that I have already done within the past year, as if they were trying to bill more for their clinic.
Describe your experience with your nurse.
She was accessible by email and phone (through an answering machine), she was always positive and nice
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Eric Widra?
He was very open about probabilities of pregnancy at 44 years old, and he explained that given good hormonal results that we could try a few times with PGD to see if there are any viable embryos. I found him quite honest.
Describe the protocols Eric Widra used in your cycles and their degree of success.
ANTAGONIST
Describe the costs associated with your care under Eric Widra.
18K covered by health insurance
7
Doctor
Eric Widra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
32
Treated
2016
Success with this Doc
?
Treatment
Diagnosis
PCOS
7
Spent under $1k for two rounds of Timed Intercourse [at Shady Grove - DC K St], 2 doctor consults, HSG, Semen Analysis, and bloodwork...
+ Read more
Age
32
Treated
2016
Success with this Doc
?
Race
Black or African-American
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
PCOS
7
During treatment, did you feel like you were treated like a number or a human?
I only saw her twice. From there the communication was with her nurse coordinator. I feel like a number. She's not warm or welcoming.
How was your experience with Kimberly Moon?
You will never see or talk to her other than the initial consult and when planning treatment.
Describe the costs associated with your care under Kimberly Moon.
Spent under $1k for two rounds of Timed Intercourse, 2 doctor consults, HSG, Semen Analysis, and bloodwork.
2
Doctor
Kimberly Moon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
37 - 38
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
8
[Shady Grove] was always available and worked with your schedule. Unfortunately, there were some very long wait times on some days - particularly weekends...She [Dr Kimberly Moon] was honest and professional yet understood the deeply emotional aspects of infertility...She was very patient with us. Walked us through all of our options. Educated us the infertility and the unfortunate and difficult place of being "unexplained."
+ Read more
Age
37 - 38
Treated
2013 - 2014
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
8
Describe your experience with Shady Grove Fertility.
A clinic was always available and worked with your schedule. Unfortunately, there were some very long wait times on some days - particularly weekends.
During treatment, did you feel like you were treated like a number or a human?
She was honest and professional yet understood the deeply emotional aspects of infertility.
How was your experience with Kimberly Moon?
She was very patient with us. Walked us through all of our options. Educated us the infertility and the unfortunate and difficult place of being "unexplained."
Describe the costs associated with your care under Kimberly Moon.
I had most of the treatments covered by insurance.
10
Doctor
Kimberly Moon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF, Egg Freezing
Diagnosis
Endometriosis, Unexplained
10
They [the staff at Shady Grove] understood the journey on which you were embarking and the emotion surrounding it. Dr. Widra and all of the Shady Grove staff were so compassionate...When I got a negative result she could not have been kinder and more compassionate.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 2 IVF, Egg Freezing
Diagnosis
Endometriosis, Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
They understood the journey on which you were embarking and the emotion surrounding it. Dr. Widra and all of the Shady Grove staff were so compassionate. When I read the story of this site's founders I was compelled to do the survey because we were lucky enough to have a great experience. And I am confident I would be writing this even if I did not become pregnant.
Describe your experience with your nurse.
When I got a negative result she could not have been kinder and more compassionate. And when I became pregnant, she was elated. They are in lock step with you.
How was your experience with Eric Widra?
I highly recommend Dr. Widra. Friends have been successful. He is honest, compassionate, trustworthy and very skilled.
What one piece of advice would you give a prospective patient of Eric Widra?
Go see him. You will know where you stand and he will always be up front.
10
Doctor
Eric Widra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
2009 - 2010
Success with this Doc
Yes
Treatment
IVF, 4 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
[The nursing staff was] good but not always as on the ball as I wanted given how anxious you tend to be... One Friday I did not receive an update call. It was v frustrating but not unforgivable.
+ Read more
Age
Treated
2009 - 2010
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
IVF, 4 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
During treatment, did you feel like you were treated like a number or a human?
He was kind, engaged, focused on me and my issues, while being forthcoming and honest. Did not have a God complex like I saw at Dominion Fertility.
Describe your experience with the nursing staff.
Good but not always as on the ball as I wanted given how anxious you tend to be. They were good but it is the hardest thing most of their patients have ever gone through.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Eric Widra?
Done previously.
What one piece of advice would you give a prospective patient of Eric Widra?
Use other tools to keep perspective such as yoga and meditation.
10
Doctor
Eric Widra
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
3
Age
22
Treated
2016
Success with this Doc
Yes
Treatment
IVF, Donor Eggs
Diagnosis
Poor Egg Quality, Other
3
{re: Shady Grove] The donor egg billing staff was very rude with the exception of Jasmine who was phenomenal. Linda at the front desk seems often less than thrilled that you are there. The donor egg and gestational coordinator Leslie Polanco was not pleasant to speak with at all. She was rude over the phone on a number of occasions. She seemed consistently motivated to slow down the process and was often shocked at how quickly we were able to complete the tasks given to us. My husband, donor and myself all recall feeling like she did not want this process to be a success for us which was extremely discouragibg and highly unnecessary.
+ Read more
Age
22
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
IVF, Donor Eggs
Diagnosis
Poor Egg Quality, Other
3
Describe your experience with Shady Grove Fertility.
The donor egg billing staff was very rude with the exception of Jasmine who was phenomenal. Linda at the front desk seems often less than thrilled that you are there. The donor egg and gestational coordinator Leslie Polanco was not pleasant to speak with at all. She was rude over the phone on a number of occasions. She seemed consistently motivated to slow down the process and was often shocked at how quickly we were able to complete the tasks given to us. My husband, donor and myself all recall feeling like she did not want this process to be a success for us which was extremely discouragibg and highly unnecessary.
Describe your experience with your nurse.
My nurse was awesome. Definitely compassionate and invested. I did at time feel that she may have had too full of a case load and for that reason there were times when we could not get in touch with her to review important details and this made us feel unprepared at times.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
How was your experience with Jason Bromer?
Dr. Bromer always follows up with us even if he was not present at the visit. He has relayed information to us even while he was on vacation. He has called us personally even outside of his work hours to make sure that we were not worried or misunderstanding any information. He is compassionate and trustworthy and my husband and I have been very blessed to have him as our physician!
What one piece of advice would you give a prospective patient of Jason Bromer?
I do wish that it would have been Dr. Bromer who preformed the Embryo Transfer himself rather than a different doctor, However I certainly understand that this may not have been a possibility for him on the day that my transfer occured.
Describe the protocols Jason Bromer used in your cycles and their degree of success.
We used donor egg and Embryo Transfer.
Describe the costs associated with your care under Jason Bromer.
19,500
10
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Adaptability
Frequency seen during appointments
3
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
34
Treated
2016
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor, Poor Egg Quality
9
The clinic's strength lies in the number of cycles they do a year and in their state of the art lab. Practise makes perfect, so they say, and this seems to be true with Shady Grove Fertility. Their weakness, and lots of people would agree, is their financial department. They can be difficult to work with, don't always have an answer and don't seem to know what my insurance covers like they should...Morning monitoring appointments were by appointment only. Most times I had no trouble getting in during the time I needed.
+ Read more
Age
34
Treated
2016
Success with this Doc
Yes
Race
European, Native American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor, Poor Egg Quality
9
Describe your experience with Shady Grove Fertility.
The clinic's strength lies in the number of cycles they do a year and in their state of the art lab. Practise makes perfect, so they say, and this seems to be true with Shady Grove Fertility. Their weakness, and lots of people would agree, is their financial department. They can be difficult to work with, don't always have an answer and don't seem to know what my insurance covers like they should.
During treatment, did you feel like you were treated like a number or a human?
Dr Roth has always been available for questions. Always been kind during hard times and rejoiced with me during successes.
Describe your experience with your nurse.
I absolutely ADORE my nurse. She is always there, always listens and always takes me seriously. The other nursing staff is nice as well.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Lauren Roth?
Dr Roth is very caring and compassionate. She was very comforting during my first chemical/miscarriage. She was completely baffled when my second cycle went so badly and consulted with other physicians to see what she could have done better. When I found a protocol I wanted to use, she was on board with trying it. When that cycle resulted in 3 highly graded embryos and 2 made it to freeze she was as happy as I was. When she called with my positive pregnancy test from the 3rd embryo, she said she'd almost never been so happy to call someone before. I highly recommend Dr Roth. I felt well cared for and all my concerns were listened to and never dismissed.
What one piece of advice would you give a prospective patient of Lauren Roth?
Trust her and if you have a different idea for treatment, don't hesitate to run it past her. She'll listen and not just brush you off.
Describe the protocols Lauren Roth used in your cycles and their degree of success.
First cycle was a typical protocol involving BC and lupron. I ended up oversuppressed, but we did get 5 mature eggs after extra days of stimming. This cycle resulted in a chemical/miscarriage. I had to have both tubes removed between cycle 1 and 2. Cycle 2 involved high dose stims. I'm pretty sure it fried my eggs. Despite 5 good looking follicles we only got 2 eggs and neither fertilized. Both cycles used ICSI. 3rd cycle we did a low dose stims. Estrogen priming, Femara, Follistim, Menopur and Ganirelix. This was by far my best cycle. 5 eggs retrieved, 4 mature and all four fertilized with PICSI. I got 3 blasts, 2 AA and 1 AB. We transferred one AA and froze the other AA and the AB. I'm currently pregnant with the one AA.
Describe your experience with your monitoring appointments.
Morning monitoring appointments were by appointment only. Most times I had no trouble getting in during the time I needed. Most often I was in and out within 45 minutes, sometimes a lot faster, sometimes slower.
Describe the costs associated with your care under Lauren Roth.
My overall cost was around $7000. I have incredible insurance though.
10
Doctor
Lauren Roth
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
?
Treatment
3 IUI, 1 IVF
Diagnosis
PCOS
9
My nurse [at Shady Grove] is available for questions via email which I find tremendously helpful. If she's not in the office she always has an auto responder saying exactly when she will return and who to contact should you have a more urgent question. She helps adjust protocols to work around travel commitments. She always returns my emails and calls...We received a 10% discount on all services through their shared help program. Shared risk IVF with ICSI $19800. Meds not included. IUIs $1440 HSG $621 Follow up appointments with Dr Bromer $140 (he was kind enough to do the last over the phone for free)
+ Read more
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
PCOS
9
Describe your experience with Shady Grove Fertility.
The Shared Risk Program is one of the best things about IVF at Shady Grove. I don't know if we would have pursued further treatment otherwise. They are really good at informing you of results via phone but they do not have an online patient portal where I can look up past results, which is annoying. They are responsive to phone messages. I once left one at 11:30 on a Saturday night and got a call back at 8am Sunday morning. You can do monitoring appointments at any of their locations even if your Dr isn't based there. This is convenient because if you are doing some of the more advanced treatments you may have to go in daily or almost daily for ultrasound and bloodwork and some locations work better on some days. Not all locations are open on weekends or offer all services so you may have to travel a little further than you like sometimes. I rarely see my Dr in person, but he reviews my results and makes treatment decisions, which works fine. If you want to physically see your Dr everytime you go in, you probably won't.
Describe your experience with your nurse.
My nurse is available for questions via email which I find tremendously helpful. If she's not in the office she always has an auto responder saying exactly when she will return and who to contact should you have a more urgent question. She helps adjust protocols to work around travel commitments. She always returns my emails and calls.
How was your experience with Jason Bromer?
I have found Dr Bromer to be very considerate and straightforward. I absolutely trust his decisions. Another thing I appreciate is that he is aware that we pay out of pocket for all services and medication and actually takes that into consideration. It's nice to deal with someone who is realistic about that aspect as well.
What one piece of advice would you give a prospective patient of Jason Bromer?
Just be aware that he is willing to work with your obgyn, if it's applicable to your situation, to pursue lower tech treatments first.
Describe the protocols Jason Bromer used in your cycles and their degree of success.
I did 3 cycles of clomid with timed intercourse (no monitoring), then 3 IUIs with clomid and a trigger shot. 2 of those IUIs yielded just one, fast developing follicle. None were successful. Now pursuing IVF. Stimmed with gonal f, menopur, and cetritide. I was monitored frequently and dosages were adjusted several times. One egg retrieval complete, 12 eggs, 11 mature, 10 fertilized, 4 made it to blast. Fresh transfer at 5 days was unsuccessful, doing first frozen embryo transfer right now, using IM injections of del estrogen and progesterone and oral estrace to prepare/maintain lining.
Describe the costs associated with your care under Jason Bromer.
These are our out of pocket costs. We received a 10% discount on all services through their shared help program. Shared risk IVF with ICSI $19800. Meds not included. IUIs $1440 HSG $621 Follow up appointments with Dr Bromer $140 (he was kind enough to do the last over the phone for free)
10
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37
Treated
2016
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Unexplained
10
I can't even say enough about the nursing staff at SGF Frederick. Allison is my lifeline and I could not do this without her. She is so organized and candid and answers even my most ridiculous TMI questions!!!...Michelle the phlebotomist is one of kind. I have THE WORST veins and she hits them every time - all the while chatting with me about our passions for organic foods and beauty products!! When we had our miscarriage, all of the women from the office: Allison, Michelle, Zoe, Jen and Dr. Bromer came in a cried with us. They are family to us and we are soooo happy to have them on our team!!!
+ Read more
Age
37
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality, Unexplained
10
Describe your experience with Shady Grove Fertility.
I can't even say enough about the nursing staff at SGF Frederick. Allison is my lifeline and I could not do this without her. She is so organized and candid and answers even my most ridiculous TMI questions!!! When we have a baby I can't wait to treat her to a glass (or a bottle - she deserves it!) of champagne!! Michelle the phlebotomist is one of kind. I have THE WORST veins and she hits them every time - all the while chatting with me about our passions for organic foods and beauty products!! When we had our miscarriage, all of the women from the office: Allison, Michelle, Zoe, Jen and Dr. Bromer came in a cried with us. They are family to us and we are soooo happy to have them on our team!!!
During treatment, did you feel like you were treated like a number or a human?
After a spontaneous pregnancy resulted in my 1st ectopic pregnancy, Dr. Bromer called me from his personal cell, from vacation, while I was in the hospital. I am currently I going round 3 of IVF with him and I am confident we will have a baby. He is so compassionate and empathetic - I can't imagine doing his journey without him!
Describe your experience with your nurse.
I can't even say enough about the nursing staff at SGF Frederick. Allison is my lifeline and I could not do this without her. She is so organized and candid and answers even my most ridiculous TMI questions!!! When we have a baby I can't wait to treat her to a glass (or a bottle - she deserves it!) of champagne!! Michelle the phlebotomist is one of kind. I have THE WORST veins and she hits them every time - all the while chatting with me about our passions for organic foods and beauty products!! When we had our miscarriage, all of the women from the office: Allison, Michelle, Zoe, Jen and Dr. Bromer came in a cried with us. They are family to us and we are soooo happy to have them on our team!!!
How was your experience with Jason Bromer?
Doctor Bromer was able to ease my mind by telling me he believed we could have a biological baby. He eased my husband's mind with his incredible scientific facts and figures. On top of his tremendous knowledge and experience, he's a real person, with a big heart. I know he's pulling for us and adjusts our treatments as needed for the best outcome. When a doctor calls you from vacation on his personal cell phone, you know you have a keeper!!!
What one piece of advice would you give a prospective patient of Jason Bromer?
Ask questions. No matter how scary or intimate. He's a doctor and a human and will answers them all, honestly.
Describe the costs associated with your care under Jason Bromer.
Our IVF is covered by insurance, but not the PGS testing.
10
Doctor
Jason Bromer
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27 - 28
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
5 IUI, 1 IVF
Diagnosis
PCOS, Unexplained
10
Loved her [nurse] and all the staff [at Shady Grove]! Miss them everyday! She and they were serious about their work but also made me feel as family! Any questions i had, toni was always there to answer all my annoying or repeated questions! They are truely the best nurses and staff around! I dont think anybody could beat my experience with them! Again i just absolutely love them and couldnt be more thankful for them not giving up on me and being there for me through all the ups and downs! They are forever family to me and my soon to be twins!
+ Read more
Age
27 - 28
Treated
2015 - 2016
Success with this Doc
Yes
Race
Other
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, 1 IVF
Diagnosis
PCOS, Unexplained
10
Describe your experience with Shady Grove Fertility.
Great communication Caring Responsible On their game!
During treatment, did you feel like you were treated like a number or a human?
They treated me like family. The positive pregnancy beta was the best day and the hardest day because i knew that meant i wouldnt be seeing them anymore. I couldnt thank them enough for what they did for my husband and I and how they made me feel. Even during all the negatives, they were the ones that helped keep my strength to keep going. We will forever be grateful!
Describe your experience with your nurse.
Loved her and all the staff! Miss them everyday! She and they were serious about their work but also made me feel as family! Any questions i had, toni was always there to answer all my annoying or repeated questions! They are truely the best nurses and staff around! I dont think anybody could beat my experience with them! Again i just absolutely love them and couldnt be more thankful for them not giving up on me and being there for me through all the ups and downs! They are forever family to me and my soon to be twins!
How was your experience with Jason Bromer?
Dr. Bromer is honest in how he feels about everything. He states facts from what studies have shown for whatever is going on with you. If you dont ever understand something hes saying, just ask again, he will explain again without making you feel uneasy for asking again. If you are home and think of somethinf you want to ask. Just call or email him. He will ALWAYS get back with you. He was a great a doctor and we are forever grateful he was our doctor.
What one piece of advice would you give a prospective patient of Jason Bromer?
Don't lose faith if you doesnt work out the first few times... it will happen as long as you keep faith.
Describe the protocols Jason Bromer used in your cycles and their degree of success.
Pills- clomid... my eggs took awhile to respond Clomid plus some injections- same issue Injections- they would grow good but sometimes too many so as soon as dose was lowered to take away the risk of over stimulating, only one or two would continue. Injections for ivf- great results. Ended with 6 good embryos. Two that we transferred and 4 that we froze!
Describe your experience with your monitoring appointments.
It all in the mornings. I never had a issue. They always got me in whenever it was needed
Describe the costs associated with your care under Jason Bromer.
Only had $30 co pays plus copays for medications
10
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
27 - 31
Treated
2012 - 2016
Success with this Doc
Yes
Treatment
2 IVF, Donor Sperm
Diagnosis
Male Factor
8
The sgfc [Shady Grove - Frederick] strengths are they are good communicators most of the time. The receptionists are fantastic!! ...My current nurse has good and bad days. After I brought light to the issue she has been much better if a communicator and more compassionate. I also thinks the nurses are expected too much off and are potentially over worked. The nursing staff as a whole I can't say enough good things about!!...there is a lot of financial options. Shared risk program which we did twice, shared help discount which we always received 25-30% off which can be combined with the shared tick program sometimes.
+ Read more
Age
27 - 31
Treated
2012 - 2016
Success with this Doc
Yes
Race
Other, Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF, Donor Sperm
Diagnosis
Male Factor
8
Describe your experience with Shady Grove Fertility.
The sgfc strengths are they are good communicators most of the time. The receptionists are fantastic!! I have. Even a patient for 7 or so years and have gotten to know most by first name basis and most are great. You also have to take into consideration that they all have lives too and they are allowed to have off days like the rest of us.
During treatment, did you feel like you were treated like a number or a human?
She treated me good, she Is very busy and hard to get to talk to but great bed side manner
Describe your experience with your nurse.
My current nurse has good and bad days. After I brought light to the issue she has been much better if a communicator and more compassionate. I also thinks the nurses are expected too much off and are potentially over worked. The nursing staff as a whole I can't say enough good things about!!
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
How was your experience with Melissa Esposito?
We had special requests to only fertalize a few eggs at a time due to our religious beliefs and she was totally in board with it. She cares about us and wants to make us happy but also try's to seat us of making potential mistakes with decisions. She always heard me when I spoke though. She had time for me when I get an appt slot with her. She explains things very clearly and throughly. Highly recommend her. I just wish I was able to contact her more easily for a specific question. Sometimes it seems as if they have too much on each of their plates.
What one piece of advice would you give a prospective patient of Melissa Esposito?
Trust her
Describe the protocols Melissa Esposito used in your cycles and their degree of success.
My first ivf was with my husbands sperm and it didn't take. I was in progesterone suppositories and estrace pills. My second cycle was with donor sperm. It much different but ended on miscarriage. Later the donor was recalled due to an issue with another pregnancy. My 3-7 cycles we did an implantation protocol consisting of progesterone in oil injections, estrodiol injections and lovenox blood thinner injections. I also did 1-2 endometrial scratches to help with implantation. 2 miscarriages, 1 live birth, and I'm still in my 2 week wait with my last cycle.
Describe the costs associated with your care under Melissa Esposito.
Each cycle was different. The there is a lot of financial options. Shared risk program which we did twice, shared help discount which we always received 25-30% off which can be combined with the shared tick program sometimes. There is fertility finance that you can get loans through and the case foundation and savannah grants.
8
Doctor
Melissa Esposito
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
15 Eggs Frozen
Treatment
1 Egg Freezing
Diagnosis
10
It [Shady Grove] was a well-oiled machine, but there were limited hours on the weekend so you had to schedule around that. I spent more time waiting ok the weekends, but was usually in and out during the week...My primary nurse did a great job keeping me informed and also helped me prepare well for each step. She was usually available for questions but made sure I had access to a nurse after hours. The one time I needed to call that line the staff was quite helpful in walking me through the next steps in my protocol.
+ Read more
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
15 Eggs Frozen
Race
Black or African-American
Income
$50K - $99K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing
Diagnosis
10
Describe your experience with Shady Grove Fertility.
Because Shady Grove has multiple locations, it is easy to find locations close to you for daily monitoring. They are well organized and connected, so that your primary doctor and nurse get your results and contact you daily to update you. They have done many procedures and have great success rates.
During treatment, did you feel like you were treated like a number or a human?
Dr. Bromer is truly passionate about what he does, and cares for his patients. He was always honest with me about risks, and potential outcomes, allowing me to make an informed consent.
Describe your experience with your nurse.
My primary nurse did a great job keeping me informed and also helped me prepare well for each step. She was usually available for questions but made sure I had access to a nurse after hours. The one time I needed to call that line the staff was quite helpful in walking me through the next steps in my protocol.
How was your experience with Jason Bromer?
Dr. Bromer is kind, knowledgeable and highly skilled. I am very pleased with my experience with him, and would use him again without hesitation, if needed. Because I lived far from his office, he was able to monitor me remotely from a different Shady Grove location. I was still able to reach him whenever I had a question.
What one piece of advice would you give a prospective patient of Jason Bromer?
Don't hesitate to be open and honest with him. He is very non-judgemental and provides direct information with compassion.
Describe the protocols Jason Bromer used in your cycles and their degree of success.
I don't remember the exact protocol, but over about 17 days I injected myself with agonists to produce follicles, and went in for ultrasounds and bloodwork to follow my estrogen level and number of follicles. I then started a medication to stop ovulation. Once there were a lot of follicles, I took medication to mature them and two days later had the egg retrieval.
Describe your experience with your monitoring appointments.
It was a well-oiled machine, but there were limited hours on the weekend so you had to schedule around that. I spent more time waiting ok the weekends, but was usually in and out during the week.
10
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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5
Age
36 - 37
Treated
2015 - 2016
Success with this Doc
No
Treatment
4 IUI
Diagnosis
Male Factor
5
I did not like nurse Catalani [at Shady Grove-Frederick]. She seemed disorganized. She put me down for timed intercourse once when I told her we were doing IUI. She called me and left me a voicemail message once with another woman's test results. She never seemed compassionate toward me... The financial coordinator only got back to me once in a while when I called or emailed, although she is a nice woman.
+ Read more
Age
36 - 37
Treated
2015 - 2016
Success with this Doc
No
Race
European, Ashkenazi Jewish, Middle Eastern
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI
Diagnosis
Male Factor
5
Describe your experience with Shady Grove Fertility.
Some of the nurses are not compassionate and seem disorganized. The financial coordinator only got back to me once in a while when I called or emailed, although she is a nice woman. The financial coordinator was not realistic about my husband's infertility and my first fertility doctor, Dr. Esposito, was not realistic in the least about my husband's infertility.
During treatment, did you feel like you were treated like a number or a human?
Dr. Bromer has been such a nice, caring and honest Dr. He told me the sad truth but in a compassionate way. He always checks emails I send him in a timely manner and even if he is on vacation! He did paperwork for me so I could apply for grants. He emailed me about foundations that were offering grants when I couldn't even get the financial counselor to do that for me.
Describe your experience with your nurse.
I did not like nurse Catalani. She seemed disorganized. She put me down for timed intercourse once when I told her we were doing IUI. She called me and left me a voicemail message once with another woman's test results. She never seemed compassionate toward me.
What specific things went wrong at this clinic?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
How was your experience with Jason Bromer?
Dr. Bromer is a sweet and gentle man. He will be honest in a compassionate way. He is understanding about financial limitations. He is a good communicator. He doesn't mind you emailing him and he will be timely about getting back to your emails.
What one piece of advice would you give a prospective patient of Jason Bromer?
Dr. Bromer doesn't seem to see things as better than they are, like my first fertility doctor, so go to him if you want the truth.
Describe the protocols Jason Bromer used in your cycles and their degree of success.
The only strategy Dr. Bromer used for my IUI's was to put me on Letrozole.
Describe the costs associated with your care under Jason Bromer.
They charged about $350 for IUI. That was with sperm cleansing. They charged like around $250 I think for a transvaginal ultrasound.
9
Doctor
Jason Bromer
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 33
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF
Diagnosis
Unexplained
10
Everyone from the front desk receptionist, the nurses, doctors and those in the lab [at Shady Grove] were always very friendly and greeted us with a smile. Monday’s were always very busy days so you could almost guarantee there was going to be a little bit of a wait in the waiting room...Jeannette [nurse] was wonderful and very compassionate. She always returned calls the same day and was very helpful.
+ Read more
Age
31 - 33
Treated
2014 - 2016
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Shady Grove Fertility.
Everyone from the front desk receptionist, the nurses, doctors and those in the lab were always very friendly and greeted us with a smile. Monday’s were always very busy days so you could almost guarantee there was going to be a little bit of a wait in the waiting room.
During treatment, did you feel like you were treated like a number or a human?
Dr. Bromer was very compassionate and took the time to talk and answered any questions we had. He didn’t make us feel rushed to get in and out of the office. He was very supportive after we lost our twins from our fresh cycle at 22 weeks gestation.
Describe your experience with your nurse.
Jeannette was wonderful and very compassionate. She always returned calls the same day and was very helpful.
How was your experience with Jason Bromer?
I honestly can not think of any weaknesses for Dr. Bromer. He was always available when I had any questions and available through email when the office was closed. He was always quick to respond. Both my husband and I felt very comfortable being in his care. After our loss we went in to speak to him 6 months later and he truly cared and you could see him holding back tears.
What one piece of advice would you give a prospective patient of Jason Bromer?
Don’t be afraid to ask him anything. He is very intelligent and shows that he truly cares about his patients.
Describe the protocols Jason Bromer used in your cycles and their degree of success.
My first IUI cycle was canceled due to overstimulation so he cut back on the dosage of Clomid. He added injectable medications for IUI cycles after the oral medications resulted in negative pregnancy tests. We had to do so many IUI’s due to insurance before we could move on to IVF. It’s hard for me to remember the medications for the IVF cycle, but in the end I had 4 blastocysts. For my FET I was part of a study and used vaginal progesterone with a positive result and a live birth.
Describe your experience with your monitoring appointments.
Monday was a monitoring day and it got a little busy in the waiting area. We always tried to get an early appointment due to working night shift and going after work.
Describe the costs associated with your care under Jason Bromer.
It’s hard to remember the exact costs but I know the FET was $4,600 and we were part of a research study so the medications were free. Our fresh IVF cycle was somewhere around $10,000. My insurance at the time covered a large part of the medications.
10
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26
Treated
2016
Success with this Doc
No
Treatment
2 IUI
Diagnosis
PCOS
10
The clinic [Shady Grove-Frederick] is clean, new and well equipped for every need. They front desk workers are welcoming and nice. They have separate people to draw the blood so you don't have to wait long. The staff is organized and helpful. The rooms, waiting room and bathrooms are clean and we'll maintained.... All of the nursing staff are caring and kind people. They were knowledgeable with our treatment plan and also on fertility and infertility. They used email to communicate which was great and easy to do. Also had quick response time. Their actions and words really reflected how much they loved their jobs and wanted their patients to experience pregnancy.
+ Read more
Age
26
Treated
2016
Success with this Doc
No
Race
European
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
PCOS
10
Describe your experience with Shady Grove Fertility.
The clinic is clean, new and well equipped for every need. They front desk workers are welcoming and nice. They have separate people to draw the blood so you don't have to wait long. The staff is organized and helpful. The rooms, waiting room and bathrooms are clean and we'll maintained.
During treatment, did you feel like you were treated like a number or a human?
He was thorough and informative. He was very nice and really cared about us as people and patients.
Describe your experience with your nurse.
All of the nursing staff are caring and kind people. They were knowledgeable with our treatment plan and also on fertility and infertility. They used email to communicate which was great and easy to do. Also had quick response time. Their actions and words really reflected how much they loved their jobs and wanted their patients to experience pregnancy.
How was your experience with Jason Bromer?
Dr Broker is a kind and caring physician. He went through our whole cycle and plan for treatment. He answered all questions and was knowledgeable in infertility. Our two IUI cycles were pretty normal, they just didn't work for us to get pregnant. He was a great doctor even if it didn't allow us to conceive.
What one piece of advice would you give a prospective patient of Jason Bromer?
Just be honest and ask questions. Sometimes it's easy to get lost in the terminology and can be overwhelming but if you don't understand something, ask.
Describe the protocols Jason Bromer used in your cycles and their degree of success.
With my PCOS, I had to be on metformin for a couple months before we started any of the IUI cycles. Once it was time to do them, I would have a period induced then was then prescribed and took a similar medicine to Clomid. I had many intravaginal exams to check my ovaries and egg counts. When the time was right, I have myself the injection to ovulate. 36 hours later, we would go to the office for our procedure. I took progesterone for 15 days afterwards until it was time for the pregnancy test. I didn't end up pregnant but I had a perfect cycle from start to finish.
Describe the costs associated with your care under Jason Bromer.
Our insurance covered the pre procedure visits which would have been around $600 each time. Our IUI procedure was around $1800 but they offer financial discount and we got 30% off.
10
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
35 - 36
Treated
2014 - 2015
Success with this Doc
No
Treatment
4 IUI
Diagnosis
Unexplained
5
Some nurses [at Shady Grove-Frederick] were really nice and compassionate but I didn't feel that way about Allison Catalani. I felt like I was always telling her I wasn't pregnant and she didn't believe me. She never even said, " I am sorry," when I told her that I wasn't pregnant and I got my period. There was no compassion. She acted like she thought I would get pregnant soon. She was also disorganized. She put me down for timed intercourse once when the doctor and I knew that we were doing IUI. Once, she called my cell and left me a message with another woman's test results. She also forgot to tell me that my husband had to sign a paper before an IUI and it was a real hassle to have him get it done before the IUI could happen.
+ Read more
Age
35 - 36
Treated
2014 - 2015
Success with this Doc
No
Race
European, Ashkenazi Jewish, Middle Eastern
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI
Diagnosis
Unexplained
5
Describe your experience with Shady Grove Fertility.
Some nurses here are more compassionate than others. My nurse seemed to be on vacation a lot. Some doctors are better than others. Most nurses were more optimistic than they should be. Don't go into the fertility center thinking you will be successful unless you are willing to pay thousands for IVF. IUI doesn't usually work and the doctors and nurses won't tell you that.
During treatment, did you feel like you were treated like a number or a human?
Dr. Esposito never took our infertility seriously. During my first time with her, she said, " You just need a little nudge." " It just takes longer in your 30's." I asked her about getting donor sperm b/c I knew there must be something wrong with my husband's sperm and she said, " It won't come to that." I told her about how the urologist told us that my husband's sperm has been attacked by his antibodies and Dr. Esposito said that the Dr. she trained with didn't believe in the antibodies attacking the sperm. So she was implying she didn't believe in it either. I asked her what my husband could take to help his sperm and she said, " Clomid." I thought that was really weird. After I broke away from Dr. Esposito and went to Dr. Bromer, I asked him the same question and he answered it quite differently. He said my husband should take a supplement with L-Carnitine in it. Dr. Esposito never told me about Letrozole. She only told me I could take Clomid to mature more eggs for the IUI. Dr. Bromer told me that Letrozole would be a good choice for me to mature more eggs for IUI. For my first IUI with Dr. Esposito, she didn't order a blood test to check my hormones. She only wanted to go by what the transvaginal ultrasound showed. So the ultrasound make it look like the right day was day 11, but my body was not ready then. I even had old brown chunks of blood come out that day. When I had IUI's with Dr. Bromer, he always ordered a blood test and those tests showed that the right day in my cycle was the 13th day. Dr. Esposito didn't tell me that my husband should lose weight to help the sperm. My husband's sperm back then ( 2014) had a motility of 1+/2 which is below normal. In 2015, my husband started exercising and lost about 20 lbs. After that, the motility gradually increased until it was 2+/3 at the best. Dr. Esposito should have made a big deal about the motility. It is important with IUI. Dr. Esposito never mentioned that there could be a problem with my husband's sperm binding with my eggs and penetrating them. When I saw Dr. Bromer, he told me there was likely a problem with my husband's sperm being able to bind with and penetrate my eggs.
Describe your experience with your nurse.
Some nurses were really nice and compassionate but I didn't feel that way about Allison Catalani. I felt like I was always telling her I wasn't pregnant and she didn't believe me. She never even said, " I am sorry," when I told her that I wasn't pregnant and I got my period. There was no compassion. She acted like she thought I would get pregnant soon. She was also disorganized. She put me down for timed intercourse once when the doctor and I knew that we were doing IUI. Once, she called my cell and left me a message with another woman's test results. She also forgot to tell me that my husband had to sign a paper before an IUI and it was a real hassle to have him get it done before the IUI could happen. I would sometimes email her a question and she would email me back with as little words as possible. It seemed like she was just emailing as quickly as possible without really caring how she came across. Sometimes, she never got back to me at all and I finally found out from another nurse that I could email my doctor directly. Allison Catalani didn't tell me that. So then after that, I just emailed my doctor with questions rather than Allison Catalani.
What specific things went wrong at this clinic?
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
How was your experience with Melissa Esposito?
I wrote a lot about Dr. Esposito in another earlier question. She also didn't pay attention to if the ultrasound showed old brown blood at the top of my uterus before an IUI. I found that that's not something the doctor's typically look for but it should be something the doctor's look for. I had one IUI where the nurse was about to do the IUI and she said, " You have some old blood at the top of your uterus." That should have been discovered days before the IUI and cleaned out. That wasn't the time to be told about it. The nurse did the IUI anyway but sperm don't do well trying to swim through old blood. Dr. Bromer finally told me that.
What one piece of advice would you give a prospective patient of Melissa Esposito?
She may under estimate your infertility. Don't go to her if you want IUI or if your husband had a successful reversal and you still can't get pregnant.
Describe the protocols Melissa Esposito used in your cycles and their degree of success.
She wanted to use the simplest treatment. She did my first IUI without having me get the blood test to check hormones. She just wanted to see what the ultrasound showed. She didn't have me take Letrozole or Clomid.
Describe the costs associated with your care under Melissa Esposito.
I think IUI was like $200. I think a transvaginal ultra sound was $250. I always had a bill of about $500 when I got IUI.
0
Doctor
Melissa Esposito
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Male Factor, Tubal Blockage
9
Very organized clinic, I had to go to [Shady Grove] Frederick office (smaller) and the main clinic at Rockville (bigger and busier), they have a good system in place. You dont see all the time the same providers (it depends of the office) but they treat you well in general...The clinic is very clean and comfy...she [nurse] did not comunicate very well with me and she was very impatient about my accent (foreign) and my questions...The other thing that I was not completely happy was the financial consultant, she answer emails sometimes and other times she didn’t.
+ Read more
Age
Treated
Success with this Doc
?
Race
Latino
Income
$100K - $199K
Occupation
Writer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor, Tubal Blockage
9
Describe your experience with Shady Grove Fertility.
Very organized clinic, I had to go to Frederick office (smaller) and the main clinic at Rockville (bigger and busier), they have a good system in place. You dont see all the time the same providers (it depends of the office) but they treat you well in general, there is always somebody who is not a nice or is having a bad day, but considering that you have to go for so many visits, ultrasounds, blood draws and other procedures, that is not bad, almost everybody is nice. The clinic is very clean and comfy.
During treatment, did you feel like you were treated like a number or a human?
Dr Bromer listen and answer questions in detail. For me that was the most important part of the care, expert knowledge to be able to make good decisions as patients.
Describe your experience with your nurse.
I have two nurses. The great one was Allison. I dont remember the name of the first one, not a good experience, bad communicator and not patient with patients, my husband and I asked Dr. Bromer if it was possible to change nurses and I am happy that we got Allison. She is very organized and answer all of your questions. It was great that I could just email her and she comunicate very well.
What specific things went wrong at this clinic?
  • Lost appointments
  • Failed to send your chart to another clinic
  • Provided conflicting information
How was your experience with Jason Bromer?
Dr. Bromer is a great Doctor I think, he listen as is very patient with multiple questions, he give you options but also tell you what is posible and not posible. He give you numbers if you ask which is good for people like me. The only think that I did not like is that you almost never see the Doctor. We have two appointments over the course of more than a year, one fresh cycle and one Frozen Embryo Transfer. He does not do any of the procederes, but he calls you the morning of the procedures to explain what is happening. So I am sure he was follow my progress and keep and eye on the results, but I still feel like it was a little bit too “virtual” relatinship. I think this is “standard” in this clinic, but they do a good job overall.
What one piece of advice would you give a prospective patient of Jason Bromer?
Keep in mind that you are not going to get a lot of visits with Dr. Bromer, so write all the questions that you have and ask in the first visit (is a long visit). If you have more questions after the visits just write an email to him or the nurse he will call you or answer by email.
Describe the protocols Jason Bromer used in your cycles and their degree of success.
We had male and female causes. Male due to poor morphology (they did 2 samples just to confirm), I had parcial blockage of one tube and hypothyroidism. So we decided to go directly to IVF, because morphology can affect fertilization specifically so we know it was a better change that trying inseminations, we also wanted to prevent high multiples pregnancy. I had good ovarian reserve and just turned 35 so we were just about time to start IVF with better prognosis as if we wait for me to be older. We did a fresh cycle and transfer one 6 day blastocyst, but it didn´t work with the fresh transfer. After that we did one FET with two 6- days blastocyst and currently I am pregnant, I did suffer from vanishing twin syndrome, so the 2 embryos attached, but then one died at 6 weeks. My fresh cycle was initially delay when they discover my hypotiroidism, so I had to start medication and control my TSH before actually starting the stimulation. We still have one embryo frozen and we hope to use it latter. Stimullation was hard, the retrieval was hard on my body (painful, bloating, lots of nausea), FET was so much easier even with the progesterone injections. I remember that I used gonal pen, menopur and a trigger shot.
Describe the costs associated with your care under Jason Bromer.
Insurance covered a lot of the IVF fresh cycle (most of medications, monitoring, egg retrieval), it also covered all the test to diagnose infertility. We had to pay all the copays for every visit off course (many visits), some money for the medication, this is like a another copay about 300 dollars, and then we had to pay a deposit for the retrieval, I think it was like 800 dollars, this is because is consider surgical procedure. Insurance did not cover cryopreservation (about 1800 first year). Insurance did not cover FET, I think it was another 1800 dollars per tranfer, they explain this is aetna rate, and it is supposed to be more money if is private.
8
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2016
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Other
10
Strengths [at Shady Grove] are they give you a lot of information in packets in videos it's so helpful. Weaknesses sometimes when medication adjustments were needed and left in messages were hard to call back to ask questions...I saw Jeanette mainly but also saw Betsy and few others and all were so helpful. The radiology and others were very compassionate...[Monitoring Appts] they were first thing in morning and they were quick to get you in since mostly everyone is going before work.
+ Read more
Age
32
Treated
2016
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
Treatment
1 IVF
Diagnosis
Other
10
Describe your experience with Shady Grove Fertility.
Strengths are they give you a lot of information in packets in videos it's so helpful. Weaknesses sometimes when medication adjustments were needed and left in messages were hard to call back to ask questions
Describe your experience with your nurse.
I saw Jeanette mainly but also saw Betsy and few others and all were so helpful. The radiology and others were very compassionate
How was your experience with Jason Bromer?
...He was very nice and helpful. Does not treat you like a number. Calls you personally to check on you.He explained things in detail also was not pushy and let us decide between option rather then pushing us into something we didn't want to do.
What one piece of advice would you give a prospective patient of Jason Bromer?
Ask questions he will be very helpful
Describe the protocols Jason Bromer used in your cycles and their degree of success.
I like how he examined results after each appt and adjusted meds to what I needed . In other fertility clinics friends of mine who have just been given set medication and doesn't change it
Describe your experience with your monitoring appointments.
They were first thing in morning and they were quick to get you in since mostly everyone is going before work. I had to drive an hour each way before work so I'd be there right at or before 7
Describe the costs associated with your care under Jason Bromer.
It was expensive but was able to do shared risk program so if our ivf didn't work we could get a refund
9
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
39
Treated
2016
Success with this Doc
No
Treatment
6 IUI
Diagnosis
PCOS, Tubal Blockage, Unexplained
6
The clinic [Shady Grove Fertility] works fine, not great, as long as you don't deviate from their routine. My body works differently and Dr. Bromer prescribed a different routine for me. I ended up receiving a lot of resistance and blank stares from nurses for my insistance on checking my chart. I definitely felt like a number sometimes...Dr. Bromer did a good job of explaining the process to us. He was personable and candid about our choices which I liked...The doctor did a great job of explaining everything to us and we felt well prepared. I would definitely recommend him to a friend looking for a fertility doctor. I haven't seen him much but nurses handled monitoring appointments in an expedient manner with few exceptions.
+ Read more
Age
39
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI
Diagnosis
PCOS, Tubal Blockage, Unexplained
6
Describe your experience with Shady Grove Fertility.
The clinic works fine, not great, as long as you don't deviate from their routine. My body works differently and Dr. Bromer prescribed a different routine for me. I ended up receiving a lot of resistance and blank stares from nurses for my insistance on checking my chart. I definitely felt like a number sometimes.
During treatment, did you feel like you were treated like a number or a human?
Dr. Bromer did a good job of explaining the process to us. He was personable and candid about our choices which I liked.
Describe your experience with your nurse.
She was great as long as you don't have to deviate from the established routine. Somewhat slow with responding to critical emails and phone calls. Several of my prescriptions required advanced approval from the insurance company, the approvals got expired and never extended. I happened to review my paperwork after the expiration date right before the next treatment.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Lost results
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
How was your experience with Jason Bromer?
The doctor did a great job of explaining everything to us and we felt well prepared. I would definitely recommend him to a friend looking for a fertility doctor. I haven't seen him much but nurses handled monitoring appointments in an expedient manner with few exceptions.
What one piece of advice would you give a prospective patient of Jason Bromer?
Don't despair and keep trying!
Describe the protocols Jason Bromer used in your cycles and their degree of success.
Letrozol, 6 IUIs
Describe the costs associated with your care under Jason Bromer.
$3000 deductible each year plus $50 a visit.
8
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
?
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
9
My primary nurse [at Shady Grove] is not the most thorough with details but she is nice.... Expensive as we have no insurance coverage but the Shared Risk plan is helpful for IVF with a guarantee.... We wanted to start out slow with the least invasive options and work our way up to IVF, which we are now currently doing. He was patient and helpful to work through each phase and help us get the most for our money and time. We did 3 timed intercourse cycles with clomid and injectibles, 3 IUI's with injectibles, and now we're getting ready to start our 3rd IVF cycle with our last frozen embryo.
+ Read more
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
?
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
9
Describe your experience with Shady Grove Fertility.
They are very personable and helpful for the most part. The billing is a little crazy.
During treatment, did you feel like you were treated like a number or a human?
Dr. Bromer has done a wonderful job to listen and answer any and all questions or concerns we've had about ethical issues concerning our future babies.
Describe your experience with your nurse.
My primary nurse is not the most thorough with details but she is nice.
How was your experience with Jason Bromer?
He is very thorough and treats you with respect. No question is a dumb question and he is very compassionate. He has shown us over and over that he cares about our situation and desires to help us grow our family is the best and safest way possible.
What one piece of advice would you give a prospective patient of Jason Bromer?
Trust his decisions and ask any and all questions you may have.
Describe the protocols Jason Bromer used in your cycles and their degree of success.
We wanted to start out slow with the least invasive options and work our way up to IVF, which we are now currently doing. He was patient and helpful to work through each phase and help us get the most for our money and time. We did 3 timed intercourse cycles with clomid and injectibles, 3 IUI's with injectibles, and now we're getting ready to start our 3rd IVF cycle with our last frozen embryo.
Describe the costs associated with your care under Jason Bromer.
Expensive as we have no insurance coverage but the Shared Risk plan is helpful for IVF with a guarantee.
10
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
No
Treatment
4 IUI, IVF
Diagnosis
Male Factor, Unexplained
9
Shady Grove Fertility Clinic, in general, is really good, all the staff is friendly and helpful. The 24 hs emergency calls are always answered and a nurse is prompt to answer our questions anytime. They always make a way to fit you in an appointment even last minutes one. Weakness: they are a little disorganized with appointments and sometimes paperwork...Toni [nurse] is very helpful always answer the e-mails right the way and if needed also gives me a call.
+ Read more
Age
Treated
Success with this Doc
No
Race
Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, IVF
Diagnosis
Male Factor, Unexplained
9
Describe your experience with Shady Grove Fertility.
Shady Grove Fertility Clinic, in general, is really good, all the staff is friendly and helpful. The 24 hs emergency calls are always answered and a nurse is prompt to answer our questions anytime. They always make a way to fit you in an appointment even last minutes one. Weakness: they are a little disorganized with appointments and sometimes paperwork.
During treatment, did you feel like you were treated like a number or a human?
Dr. Bromer was really helpful and caring about our situation. He has been always trying to find a better protocol for us.
Describe your experience with your nurse.
Toni is very helpful always answer the e-mails right the way and if needed also gives me a call.
What specific things went wrong at this clinic?
  • Lost appointments
How was your experience with Jason Bromer?
Doctor Bromer is really knowledgeable and always find the best way to help us to get pregnant. He shows a lot of compassion when our treatment didn't work, he called and made sure I was ok He is always prompt to sit down or call us to keep us update about the procedures.
What one piece of advice would you give a prospective patient of Jason Bromer?
Just be open and ask any question. He will not judge and will help the best way he can.
Describe the protocols Jason Bromer used in your cycles and their degree of success.
My two previous protocols he used Menopur, Follistim, ganirelix and I used endometrim. The first one my progesterone was too high and unfortunately the embryo did not stick. The second one we had one good egg and my progesterone were a little elevated, but he moved forward. Unfortunately did not work again.
8
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
Treated
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Unexplained
0
Never saw the same nurses. Very impersonal. I always felt that I was bothering them [Shady Grove Fertility- Frederick]. My main contact nurse never seemed to care or show any compassion. The financial advisor was no help and was very hard to reach.... The nursing staff was very short and never seemed to care. The ladies that did the blood draws seemed the kindest.... Very expensive testing and procedures. IUIs were $1800 plus medication.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Unexplained
0
Describe your experience with Shady Grove Fertility.
Never saw the same nurses. Very impersonal. I always felt that I was bothering them. My main contact nurse never seemed to care or show any compassion. The financial advisor was no help and was very hard to reach.
During treatment, did you feel like you were treated like a number or a human?
Lack of personal relationship and did not listen to my issues and complaints. He suggest IVF at our very first consult.
Describe your experience with your nurse.
The nursing staff was very short and never seemed to care. The ladies that did the blood draws seemed the kindest.
How was your experience with Jason Bromer?
He made me feel like I was just money to be made at shady grove. He missed diagnosing me with endometriosis even though I had the symptoms and complained about a very specific pain. I had a second opinion and right away she found an endometrial cyst and said it appeared (based on my pain) that I had endometriosis. She suggested a laparoscopy which confirmed her diagnosis.
What one piece of advice would you give a prospective patient of Jason Bromer?
Find another doctor
Describe the protocols Jason Bromer used in your cycles and their degree of success.
He said since nothing was found wrong that IUI and IVF would be our only chance at getting pregnant.
Describe the costs associated with your care under Jason Bromer.
Very expensive testing and procedures. IUIs were $1800 plus medication.
0
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
– Read less
9
Age
32 - 34
Treated
2014 - 2016
Success with this Doc
?
Treatment
2 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor, PCOS, Uterine Fibroids
9
The Frederick office [of Shady Grove] is amazing. The Rockville office is bigger and makes you feel less important.... The staff recognized us by name and were familiar with our faces... Dr. Bromer made us feel comfortable at every meeting, always makes sure we fully understood the details, encourages questions, and is candid with his answers when prompted. He shared his own personal experiences with infertility which made it feel like he could relate to us on a personal level.
+ Read more
Age
32 - 34
Treated
2014 - 2016
Success with this Doc
?
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor, PCOS, Uterine Fibroids
9
Describe your experience with Shady Grove Fertility.
The Frederick office is amazing. The Rockville office is bigger and makes you feel less important.
During treatment, did you feel like you were treated like a number or a human?
The staff recognized us by name and were familiar with our faces.
Describe your experience with your nurse.
Toni communicates well and makes sure you feel you are taken care of. She goes out of her way to ensure you get the information you need.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Jason Bromer?
Dr. Bromer made us feel comfortable at every meeting, always makes sure we fully understood the details, encourages questions, and is candid with his answers when prompted. He shared his own personal experiences with infertility which made it feel like he could relate to us on a personal level.
What one piece of advice would you give a prospective patient of Jason Bromer?
Don't be afraid to ask for follow up questions
Describe the costs associated with your care under Jason Bromer.
Most things were covered by insurance
8
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
?
Treatment
2 IUI, Donor Sperm
Diagnosis
8
He [Dr. Jason Bromer] was very friendly and professional and interested in knowing what my goals were and discussing options with me on how to achieve my goals. It was nice to know that I would only have one dr rather than a series of drs manage my care...The staff [at Shady Grove] were warm and friendly and really encouraged communicating with them about any questions or concerns I might have...IUI was around 1800$, labs and medication were additional and my insurance covered some of that
+ Read more
Age
Treated
Success with this Doc
?
Race
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, Donor Sperm
Diagnosis
8
Describe your experience with Shady Grove Fertility.
It is very conviniently located and the monitoring hours are more work friendly than my previous clinic.
During treatment, did you feel like you were treated like a number or a human?
The staff were warm and friendly and really encouraged communicating with them about any questions or concerns I might have
Describe your experience with your nurse.
Jessica and the other staff members were efficient and knowledable about all the different scenarios that could occur
How was your experience with Jason Bromer?
He was very friendly and professional and interested in knowing what my goals were and discussing options with me on how to achieve my goals. It was nice to know that I would only have one dr rather than a series of drs manage my care.
What one piece of advice would you give a prospective patient of Jason Bromer?
Men can be great fertility doctors
Describe the protocols Jason Bromer used in your cycles and their degree of success.
We discussed what protocols I used at my last fertility clinic and what options he thought were open for me in my current situation.
Describe the costs associated with your care under Jason Bromer.
IUI was around 1800$, labs and medication were additional and my insurance covered some of that
8
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
44
Treated
2016
Success with this Doc
?
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
Poor Egg Quality, Other
10
[Shady Grove Fertility - Frederick] Very informative and accommodating. Great communication and organization....[Dr. Justin Bromer] Very compassionate, straight forward and professional. Excellent communication and bedside manner...Always upfront and available to answer any questions or explain his answers to to make sure your making the best decision for yourself. Never felt rushed and went the extra mile to ensure we understood or to educate us...Get ready to be treated like you always wanted to be treated by a doctor.
+ Read more
Age
44
Treated
2016
Success with this Doc
?
Race
Prefer not to answer
Income
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
Poor Egg Quality, Other
10
Describe your experience with Shady Grove Fertility.
Very informative and accommodating. Great communication and organization.
During treatment, did you feel like you were treated like a number or a human?
Very compassionate, straight forward and professional. Excellent communication and bedside manner.
How was your experience with Jason Bromer?
Always upfront and available to answer any questions or explain his answers to to make sure your making the best decision for yourself. Never felt rushed and went the extra mile to ensure we understood or to educate us.
What one piece of advice would you give a prospective patient of Jason Bromer?
Get ready to be treated like you always wanted to be treated by a doctor.
10
Doctor
Jason Bromer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Frederick
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28
Treated
2016
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
All the staff at SGF Columbia has been amazing. They are compassionate and organized. Even the front desk staff is excellent... The monitoring appointments are always easy to find a time slot. The people who do the ultrasounds and blood work are always friendly and timely.... My clinic is always clean and usually easy to get appointments.
+ Read more
Age
28
Treated
2016
Success with this Doc
No
Race
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Shady Grove Fertility.
My clinic is always clean and usually easy to get appointments.
During treatment, did you feel like you were treated like a number or a human?
Dr Beall knew that I was a nurse. During our transfer she asked if I had to go back to work and recommended I took a couple of days off because she knew I had a busy career and would be on my feet a lot. She talks to me as an equal.
Describe your experience with your nurse.
All the staff at SGF Columbia has been amazing. They are compassionate and organized. Even the front desk staff is excellent
How was your experience with Stephanie Beall?
Dr Beall is as sweet as pie. She was recommended to me by my cousin. She is very knowledgeable and does not give false hope. She meets with me to discuss any issues I am having or concerns. She will personally call me if I ask to speak with her. She is compassionate and caring.
What one piece of advice would you give a prospective patient of Stephanie Beall?
Ask questions. Dr Beall will answer any questions that you have and make you feel more at ease
Describe the protocols Stephanie Beall used in your cycles and their degree of success.
I have unexplained infertility. Both my husband and I tested fine for everything. We started with IUI and with the first try had a chemical pregnancy. We tried 2 more IUI cycles before we met with Dr Beall again. When we met with Dr Beall, she suggested we move forward with treatment and try IVF as that had a more impressive success rate. We did our first round of IVF and my hormone levels were too high to do a fresh transfer. It was recommended that I do a frozen transfer so that is what we did. We transferred 2 frozen embryos after being educated about the risks of having twins. Unfortunately we had another chemical pregnancy with this round of IVF. We have a follow up appointment to discuss what comes next for us in May.
Describe your experience with your monitoring appointments.
The monitoring appointments are always easy to find a time slot. The people who do the ultrasounds and blood work are always friendly and timely.
Describe the costs associated with your care under Stephanie Beall.
My insurance has covered a majority of our care. We paid for our thaw fee of $600 for our FET and we paid a $3,000 insurance deductible. We paid for all of our meds out of pocket due to insurance not covering those
10
Doctor
Stephanie Beall
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Columbia
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2014
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
[Shady Grove - Colombia] Strengths: Good infrastructure, competent and caring doctors and staff, a "no child" in the waiting room policy, and a high success rate. Weaknesses: Some patients feel like the clinic is a "factory." I personally have not felt that way, but my case was fairly straightforward...Kim Sorrentino [Nurse at Shady Grove] was extremely warm and friendly. She answered questions within the same day, and when she was not available (time off, etc.), my questions were answered by other staff members. The woman who coordinated our IUI steps (Elaine?) was also kind and warm. The nurses performing the blood draws were also friendly and warm.
+ Read more
Age
32
Treated
2014
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Recurrent Pregnancy Loss, Unexplained
10
Describe your experience with Shady Grove Fertility.
Strengths: Good infrastructure, competent and caring doctors and staff, a "no child" in the waiting room policy, and a high success rate. Weaknesses: Some patients feel like the clinic is a "factory." I personally have not felt that way, but my case was fairly straightforward.
During treatment, did you feel like you were treated like a number or a human?
She was straight-forward, and she didn't "hand-hold," but she still answered every question we had patiently and kindly. She took the time to know our story and make recommendations based on what WE wanted.
Describe your experience with your nurse.
Kim Sorrentino was extremely warm and friendly. She answered questions within the same day, and when she was not available (time off, etc.), my questions were answered by other staff members. The woman who coordinated our IUI steps (Elaine?) was also kind and warm. The nurses performing the blood draws were also friendly and warm.
How was your experience with Lorna Timmreck?
I always felt like I had all the information from Dr. Timmreck. She gave us our odds, but did so in a way that was compassionate. She wasn't as warm as our nurse, but she was not cold by any means. I felt that she understood the significant emotional side of infertility and was patient and kind. When we were ready for treatment (before she recommended it), she supported our decision. When for financial and emotional reasons, we were ready to to move from one form of treatment to another (before she recommended it), she supported our decision. I felt that she was rational, calm, and patient. I stress "patient" because it was very important to us that ALL of our questions were answered fully. I felt like she was fighting WITH us, and I never had a question about the next step that was not answered.
What one piece of advice would you give a prospective patient of Lorna Timmreck?
She won't hold your hand, but she's honest, compassionate, kind, and patient.
Describe the protocols Lorna Timmreck used in your cycles and their degree of success.
General Day 3 testing (AMH, prolactin, FSH, E2, etc.), HSG, semen analysis, repeat pregnancy loss panel (RPL). No red flags--"unexplained infertility." No apparent reason for previous losses. Timed intercourse for 1-2 cycles. Clomid (100 mg for 5 days) + Ovidrel trigger+ IUI for 2 cycles. Progesterone suppositories (200 mg twice a day vaginally) until beta test. (Clomid--hoping to get more than one egg during the IUI process to increase the chances of getting a "quality" egg.)
Describe the costs associated with your care under Lorna Timmreck.
I think an IUI (with medication and monitoring) cost around $2000.
10
Doctor
Lorna Timmreck
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Columbia
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
33 - 34
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Uterine Fibroids
8
I liked this clinic [Shady Grove]. It was convenient to my house. They had many locations with different hours for monitoring appointments. I liked that I could go anywhere I needed to. They also had a support group lead by a psychologist where I met some great friends...My nurse was fine when she was there, she was out of the office alot. I talked to other nurses during those times who I liked as well.
+ Read more
Age
33 - 34
Treated
2014 - 2015
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality, Uterine Fibroids
8
Describe your experience with Shady Grove Fertility.
I liked this clinic. It was convenient to my house. They had many locations with different hours for monitoring appointments. I liked that I could go anywhere I needed to. They also had a support group lead by a psychologist where I met some great friends.
During treatment, did you feel like you were treated like a number or a human?
Dr Osheroff knows his stuff and tells it to you straight up in a more scientific way. So I felt in the middle of number and human. He made sure you understand but wasn't warm, friendly, or comforting.
Describe your experience with your nurse.
My nurse was fine when she was there, she was out of the office alot. I talked to other nurses during those times who I liked as well.
How was your experience with Joseph Osheroff?
Dr Osheroff was straight forward and to the point. He didn't have great bedside manner but made sure you understood everything going on from every angle. He was happy to answer questions and didn't make you feel rushed.
What one piece of advice would you give a prospective patient of Joseph Osheroff?
He said the best thing anyone ever said, "I can't tell you when, but I can tell you it will happen." I actually told a friend this right before she saw Dr o and he said the same thing.
Describe the protocols Joseph Osheroff used in your cycles and their degree of success.
I did 3 rounds of clomid by themselves. Then 2 rounds of clomid and IUI. All clomid rounds I took pills from days 3 to 7. All were negative. IUI #3 was injectibles, also negative. IVF #1 was the antagonist protocol. My progesterone was too high the day before transfer so that cycle became freeze all. 11 retrieved, 2 made it to freeze. IVF #2 was long lupron protocol. 9 eggs retrieved, 6 mature, 6 fertilized, 1 transfered and 4 frozen. This resulted in 1 live birth. Then FET #1 was estradiol and pio, 1 embryo transfered from IVF 1 batch, that resulted in live birth.
Describe the costs associated with your care under Joseph Osheroff.
I paid out of pocket for 2 clomid IUI. For IUI with injectibles I purchased secondary insurance. After IUI 3 and IVF 1, we met out of pocket max, so IVF 2 was 100% covered plus my monthly premium.
8
Doctor
Joseph Osheroff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Columbia
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
Treated
Success with this Doc
?
Treatment
5 Fertility Medications
Diagnosis
PCOS, Other
10
Everyone at shady grove is very welcoming and helpful.... After entering, my husband and I were greeted by everyone that we encountered. Taking our information and paperwork was easy. Spoke with the doctor and our ' financial coordinator' about our next steps. Everytime I have called or emailed my questions arr answered within 24 hours. So far , so good.. we have no concerns this process wont go smoothly.
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Age
Treated
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 Fertility Medications
Diagnosis
PCOS, Other
10
Describe your experience with Shady Grove Fertility.
After entering, my husband and I were greeted by everyone that we encountered. Taking our information and paperwork was easy. Spoke with the doctor and our ' financial coordinator' about our next steps. Everytime I have called or emailed my questions arr answered within 24 hours. So far , so good.. we have no concerns this process wont go smoothly.
During treatment, did you feel like you were treated like a number or a human?
At first I wasn't sure what to expect at a fertility doctor. Everyone at shady grove is very welcoming and helpful. Dr. Osheroff asked many questions pertaining to my husbands and my background, and tests previously taken to move forward with treatment. Although we had already been trying for a year and a half, I was first diagnosed with PCOS about 7 months into trying. From there we started trying with clomid for five months. Still no pregnancy, my husband was tested with a 1% normal sperm morphology. Dr. Osheroff insured us that although information already know he would take new tests (HSG, etc) to further help us to see what may be happening and fully believes he can help us get pregnant. This has been a long and crazy journey, but I can't wait to finally start the 'next ' journey with my husband.
Describe your experience with your nurse.
Everyone is extremely nice that we have met so far. Not to far within our treatment yet with this facility to have personal answers about nurses yet.
How was your experience with Joseph Osheroff?
Dr. Osheroff was very straightforward. Within him asking about our backgrounds he told us what would help and hurt us when trying to concieve. I valued his imput on what he wanted to do going forward with treatments. Every step of our process was explained and every question was answered. Going forward in our treatments I am confident that Dr. Osheroff will aid us in getting pregnant.
What one piece of advice would you give a prospective patient of Joseph Osheroff?
As of right now all I can say are great things about his personality. But, one day I hope to tell them he helped us accomplish what my husband and I could not.
Describe the protocols Joseph Osheroff used in your cycles and their degree of success.
As of right now a HST test are going to be done to make sure there is nothing to stop the sperm from getting to where it needs. If everything goes as planned, I believe we will go though an IVF treatment. My husband having the 1% normal sperm morphology has to have the sperm washed , keeping only the normal sperm. I personally will take a pill (like clomid) watched closely by blood teats or sonogram. Once it is close to ovulation I will talk another pill to basically bring on my ovulation and then get inseminated with my husbands sperm (wash). (Sorry I don't know what each pill is called)
10
Doctor
Joseph Osheroff
Communication
Trustworthiness
Compassion