Rochester Fertility Care

Available Resources

Genetic counseling: OfferedAcupuncture is not offered: Not OfferedMental health counseling is not offered: Not OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Rochester
1561 Long Pond Rd
Rochester, NY 14626
(585) 453-7760
On a scale from 0-10, how likely are you to recommend Rochester Fertility Care to a friend?
Strongly recommend: 5Neutral: 1Don't recommend: 18.6
7 assessments
  • 71% Strongly recommend (9-10)
  • 14% Neutral (7-8)
  • 14% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
103
Annual Cycles National Avg.
344
8.7
Average Doctor Score
2 doctors
7 assessments
10
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
5 IUI, 1 IVF
Diagnosis
Unexplained
10
[Rochester Fertility Care] With a small nursing team of 3 I got to know them all well. I was primarily working with Carla though. She was sweet, compassionate, and taught me how to do each injection... They were prompt, kind, and supportive...Strengths: small, compassionate team, patient centered, genuine and transparent, honest, kind Weakness: expensive, no payment plans, no fancy spa like interventions or add ons...The staff is small and I knew them all by name, including the front desk support.
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Age
30 - 31
Treated
2015 - 2016
Success with this Doc
Yes
Race
East Asian
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Rochester Fertility Care.
Strengths: small, compassionate team, patient centered, genuine and transparent, honest, kind Weakness: expensive, no payment plans, no fancy spa like interventions or add ons
During treatment, did you feel like you were treated like a number or a human?
The staff is small and I knew them all by name, including the front desk support. Dr. Mroueh was always compassionate and encouraging, while being genuine, transparent and honest.
Describe your experience with your nurse.
With a small nursing team of 3 I got to know them all well. I was primarily working with Carla though. She was sweet, compassionate, and taught me how to do each injection. She and the other nurses always got back to me with my questions, no matter how dumb haha. They were prompt, kind, and supportive.
How was your experience with Jamil Mroueh?
Dr. Mroueh was always willing to answer our questions. He fully explained every procedure prior, and every step during. He was professional yet human. When our cycles failed, I could feel his disappointment and when it was successful I could feel his joy. It was very bittersweet to leave his care.
What one piece of advice would you give a prospective patient of Jamil Mroueh?
Despite the lack of a fancy spa environment or refund packages, the care is second to none.
Describe the protocols Jamil Mroueh used in your cycles and their degree of success.
I completed 5 IUI treatments. The first with clomid and all the others with Gonal F. He added in Endometrin when injectable cycles failed. He offered a laparoscopy when our last iui failed but advised us to go straight to ivf, as any mild issue found in the laparoscopy may be overcome by ivf. He listened to me, as I didn't want to have the surgery. We did ivf twice.. both with frozen embryos (2 embryos each time). As I responded well to the protocol of menopur Lupron and PIO he had me continue the same for the second fet.
Describe the costs associated with your care under Jamil Mroueh.
Iui was covered by my insurance as were medications for the iui cycle. I had a copay of $50 per visit. Ivf was 8500 for all appts, tests, egg retrievals, and transfers. It was another 2000 for the second transfer and all associated appts. Medication was separate, costing approx 600 altogether.
10
Doctor
Jamil Mroueh
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Rochester Fertility Care
Rochester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2016
Success with this Doc
No
Treatment
2 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Unexplained
10
The office [Rochester Fertility Care] is a small operation, and I have always appreciated that. All nurses I have met are kind and keep everything light hearted and positive. They make jokes, are always upbeat and positive, and if I have a question that is more of a “doctor” question, they don’t guess...it is clean, and the simple facility is full of quality staff and amazing doctors... The office is small, and conveniently located.
+ Read more
Age
32
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Unexplained
10
Describe your experience with Rochester Fertility Care.
The clinic is in a very large facility. Which, when I had to have surgery for endometriosis, was great, because I was familiar with the building. The office is small, and conveniently located. I also really appreciate that there is a lab right in the building so I can get blood work done right on site! Though I know there is another popular clinic in the Rochester area that is in a “beautiful house” with yoga, a coffee shop, essential oil store, etc., those coming to Rochester Fertility Care should know that it’s fairly “no frills.” But, it is clean, and the simple facility is full of quality staff and amazing doctors. To me, that matters most. Even after I took many months off, I returned to feel welcomed and very remembered.
During treatment, did you feel like you were treated like a number or a human?
Dr. Hayes is warm and kind, but professional. Even when I was a new patient, she treated me as if she knew me well. She was interested in my life, and in the details of it that were pertinent to my decision to start a family. She was supportive of my choices and always reassured me that I was not alone in what I was going through, even though at times, I felt very much like I was.
Describe your experience with the nursing staff.
The office is a small operation, and I have always appreciated that. All nurses I have met are kind and keep everything light hearted and positive. They make jokes, are always upbeat and positive, and if I have a question that is more of a “doctor” question, they don’t guess... they refer me to Dr. Hayes, and I always get an answer soon. The nurses are really helpful in assisting with ordering meds, and making sure we find the most affordable means of acquiring them.
How was your experience with Rosalind Hayes?
I was recommended to Dr. Hayes by a close friend. She always does a wonderful job at explaining the details of my fertility issues to me, even though some of them are very technical. When I want to know more, or I don’t understand something, she helps me understand. She gives suggestions for coping with the emotional struggles of infertility, and discusses how diet and lifestyle changes can make an impact upon the procedures I am involved in. She is encouraging and supportive, and I always am made to feel like I am the “most important” patient she has, when I see her. I imagine others feel that way too!
What one piece of advice would you give a prospective patient of Rosalind Hayes?
I encourage prospective patients to listen first - Dr. Hayes has a gift for explaining processes and results in a meaningful and thorough way. I benefited most when I listened first, and then asked questions. I have never felt rushed when meeting with her, and I always felt she was willing to be sure all my concerns and questions were addressed.
Describe the protocols Rosalind Hayes used in your cycles and their degree of success.
My first cycle, as best as I can remember, was a standard IUI with donor sperm (I’m single!) and this was done very soon after an extensive surgery to remove endometriosis (in which she beautifully fixed my horribly embarrassing belly button that was botched from a previous endometriosis removal surgery with a different doctor!). When it was not successful, we added Femara to the process, and tried again, also with donor IUI sperm. I think there was one cycle in between that we cancelled because I apparently ovulated very early, and it didn’t make sense to “waste” the donor sperm. Then, we used Femara and added an HCG trigger shot. Unfortunately, though everything seemed to look great (follicles, uterine lining, etc.) the cycle did not result in a pregnancy. I needed a bit of a financial and emotional break from it all (especially because I had no insurance and everything was out-of-pocket) so I returned again several months later. Now, I’m on day 1 of a cycle with Gonal-F and HCG, with donor sperm. I was an egg donor years ago (helped me pay for law school!) so I’m familiar with these medications, and I am hopeful that this will be the process that works! If not, I hope to save enough money to do IVF soon. I really appreciate that we have taken a “gradual” approach, adding things as we go, rather than just “jumping” into IVF from the beginning. I really like that we have given my body the chance to “do this on its own,” if that makes sense.
Describe the costs associated with your care under Rosalind Hayes.
The costs of my appointments depended upon what I was there for. I believe the ultrasound appointments were $140 at most, and actual insemination may have been $160. Some visits were $60 where I was consulting or just meeting with the doctor.
10
Doctor
Rosalind Hayes
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Rochester Fertility Care
Rochester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
25 - 28
Treated
2013 - 2016
Success with this Doc
?
Treatment
4 IUI, 4 IVF
Diagnosis
Male Factor
10
I have had nothing but great experiences [at Rochester Fertility Care]...They take care of you and make a difficult and frustrating time seem manageable....Every person the staff there is excellent. One can tell that they are very selective and work with only the best. The nurses are all very knowledgeable and they always return your phone calls. You never feel like a bother...A cycle of IVF costs $8500. $8000 if you pay cash.
+ Read more
Age
25 - 28
Treated
2013 - 2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 4 IVF
Diagnosis
Male Factor
10
Describe your experience with Rochester Fertility Care.
I have had nothing but great experiences and I have several friends and acquaintances that go to the clinic as well and everyone raves about how wonderful everyone there is. They take care of you and make a difficult and frustrating time seem manageable.
During treatment, did you feel like you were treated like a number or a human?
Dr. Mroueh has been our number one cheerleader since starting this process. He is always honest and very hopeful. His sincerity has always made us that we are not alone, our success is his. He is truly a gifted doctor and an amazing individual.
Describe your experience with your nurse.
Every person the staff there is excellent. One can tell that they are very selective and work with only the best. The nurses are all very knowledgeable and they always return your phone calls. You never feel like a bother.
How was your experience with Jamil Mroueh?
Dr. Mroueh genuinely cares about his patients and always makes sure my health and safety is top priority, even if it means something disappointing may occur. I am so thankful to have a physician that truly takes his hyocratic oath to heart.
What one piece of advice would you give a prospective patient of Jamil Mroueh?
Bring a list of questions to ask. It’s a lot of information at once.
Describe the protocols Jamil Mroueh used in your cycles and their degree of success.
Dr. Mroueh was always very conservative with medication since I responded too well sometimes to certain meds and hyperstimulation became a concern. Based on these risks the last 3 cycles we have done have all been with FET to insure I am healthy, safe, and prepared for embryo transfers.
Describe the costs associated with your care under Jamil Mroueh.
A cycle of IVF costs $8500. $8000 if you pay cash. Medications costs vary based on availability and your insurance.
10
Doctor
Jamil Mroueh
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Rochester Fertility Care
Rochester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
27 - 30
Treated
2013 - 2016
Success with this Doc
No
Treatment
1 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
8
All staff [at Rochester Fertility Care] were friendly, good comminunates and knowledgeable about your course of treatment. I never left there with out knowing what my bill was, what my next step was or when I had to come back. All staff communicated with others and I didn’t feel confused or unwelcomed...Carla was amazing she would leave us smiling and hopeful even after tought appointments...
+ Read more
Age
27 - 30
Treated
2013 - 2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
8
Describe your experience with Rochester Fertility Care.
All staff were friendly, good comminunates and knowledgeable about your course of treatment. I never left there with out knowing what my bill was, what my next step was or when I had to come back. All staff communicated with others and I didn’t feel confused or unwelcomed.
During treatment, did you feel like you were treated like a number or a human?
He was also very kind and explained what was going and what going to happen before he would ask me to disrobe. I never was left in the dark or unsure of my status
Describe your experience with your nurse.
Carla was amazing she would leave us smiling and hopeful even after tought appointments
What specific things went wrong at this clinic?
  • Lost paperwork
How was your experience with Jamil Mroueh?
He was very knowable about the field, he often quoted recent studies and talked about conferences he was going to. He gave us his cell number so that we could ahold of him if we needed him. He even helped us out with lab work while we were out of state. His bedside manner needed work but he was always very professional. He would explain to me and husband what was going to happen before he would ask me to disrobe. He often knew what was going on in other parts of clinic and tried to be though with each of his patience.
What one piece of advice would you give a prospective patient of Jamil Mroueh?
Adavacte for yourself if you have a question ask! Never leave there not understanding or unsure of the next step
Describe the costs associated with your care under Jamil Mroueh.
Our insurance at the time covered aloud but still we ended up paying 3-5,000 over three years
7
Doctor
Jamil Mroueh
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Rochester Fertility Care
Rochester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2014
Success with this Doc
Yes
Treatment
6 IUI, 2 IVF, 2 Embryo Freezing
Diagnosis
Unexplained
10
The biggest benefit to this center [Rochester Fertility Center] is the relationships you develop with Dr. M and Carla. Their caring approach makes a stressful situation so much better. Downside is driving to Greece if you live on the east side of rochester, but so worth it...$7500 for the egg retrieval and $2500 for each FET after the first one which was included with the egg retrieval package.... She [Nurse Carla] returned my calls when i had questions and she was the one who went over how to do the shots. She is honestly the sweetest woman ever!
+ Read more
Age
29
Treated
2014
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 IUI, 2 IVF, 2 Embryo Freezing
Diagnosis
Unexplained
10
Describe your experience with Rochester Fertility Care.
The biggest benefit to this center is the relationships you develop with Dr. M and Carla. Their caring approach makes a stressful situation so much better. Downside is driving to Greece if you live on the east side of rochester, but so worth it.
During treatment, did you feel like you were treated like a number or a human?
I love Dr.M and his staff. I saw him each and every time I had an appointment. He got to know me and my husband. I valued that relationship as it made a stressful process so much better
Describe your experience with your nurse.
Carla is amazing! She is honestly the best nurse and most caring person. She was the nurse I worked with each and every time so I got to know her well. She returned my calls when i had questions and she was the one who went over how to do the shots. She is honestly the sweetest woman ever!
How was your experience with Jamil Mroueh?
He is a patient centered physician and treats you like family. When you experience set backs so does he and you can see it on his face. But he will also share the excitement when you finally get that pregnancy. I can't say enough about him as a doctor and the care he provided. Thanks to him we have our miracle baby.
What one piece of advice would you give a prospective patient of Jamil Mroueh?
His office is in greece and it may not be as fancy as the other centers in Rochester but the care far surpasses the others.
Describe the protocols Jamil Mroueh used in your cycles and their degree of success.
We used an agonist protocol with menopur and gonal f. Due to ohss after the egg retrieval we did 3 frozen embryo transfers with the first transfer resulting in our daughter.
Describe the costs associated with your care under Jamil Mroueh.
$7500 for the egg retrieval and $2500 for each FET after the first one which was included with the egg retrieval package.
10
Doctor
Jamil Mroueh
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Rochester Fertility Care
Rochester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
6 IUI
Diagnosis
Other, Unexplained
10
The clinic [Rochester Fertility Care] is within a larger hospital campus. Parking is adequate and the office is easy to find, though I wish it was more centrally located. The clinic is clean. I have never had trouble making an appointment...The nursing staff is very friendly. They take time to explain everything, create charts for medication/lab management, and demonstrate how to administer injections. One nurse has you face a wall of baby pictures from past clients when giving you shots "for good luck." :)
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI
Diagnosis
Other, Unexplained
10
Describe your experience with Rochester Fertility Care.
The clinic is within a larger hospital campus. Parking is adequate and the office is easy to find, though I wish it was more centrally located. The clinic is clean. I have never had trouble making an appointment.
During treatment, did you feel like you were treated like a number or a human?
Dr. Mroueh is very friendly and personable. He was also disappointed in not getting the results we wanted.
Describe your experience with the nursing staff.
The nursing staff is very friendly. They take time to explain everything, create charts for medication/lab management, and demonstrate how to administer injections. One nurse has you face a wall of baby pictures from past clients when giving you shots "for good luck." :)
How was your experience with Jamil Mroueh?
Dr. Mroueh is friendly, funny, and personable. There were a few times that we would have appreciated things being explained more clearly (they do this all day everyday, while we don't!), but I would recommend him hands down. He performed most of my procedures, though I did have a few appointments with his partner based on scheduling.
Describe the protocols Jamil Mroueh used in your cycles and their degree of success.
2 IUI cycles with clomid, 4 IUI cycles with injectables - all failed. We are taking a much needed break before deciding if we want to pursue IVF.
Describe the costs associated with your care under Jamil Mroueh.
All of our procedures were covered under insurance - we were responsible for a reasonable co-pay. The cost quoted for IVF, which is not covered by insurance, was higher than a different clinic that our friends used.
10
Doctor
Jamil Mroueh
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Rochester Fertility Care
Rochester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
2
Age
Treated
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Poor Egg Quality, Tubal Blockage
2
I felt the clinic [Rochester Fertility Care] was fast ... too fast. Very little wait but then rushed through the appt. And the appsts aren't cheap so I felt I was an inconvenience if I tried to ask a lot of questions . The check out nurse/pant window was very disinterested in explaining charges... Because we felt that were costs were not adequately discussed we only started the process and never followed through. Every appt we had it was a mystery how much it would be $$$. In fact I just got a bill for blood work that I was told was 100% covered
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Poor Egg Quality, Tubal Blockage
2
Describe your experience with Rochester Fertility Care.
I felt the clinic was fast ... too fast. Very little wait but then rushed through the appt. And the appsts aren't cheap so I felt I was an inconvenience if I tried to ask a lot of questions . The check out nurse/pant window was very disinterested in explaining charges
Describe your experience with the nursing staff.
Cold disinterested. Another day, another dollar.
What specific things went wrong at this clinic?
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Rosalind Hayes?
I felt that Dr Rosalind was very one sided in treatment options. I brought up a lot of questions regarding ways to increase my fertility naturally, give my body time to work, and it was more of a push forward with $$$ and classes I felt the costs were not spelled out clearly along the way.
What one piece of advice would you give a prospective patient of Rosalind Hayes?
Take good notes. Ask questions, multiple time until you an answer. Get real cost breakdowns of every appt and class
Describe the protocols Rosalind Hayes used in your cycles and their degree of success.
She was definitely against tubal removal. And I had to bring up the idea of a separate ultrasound to see how bad the follicles really are.
Describe the costs associated with your care under Rosalind Hayes.
Because we felt that were costs were not adequately discussed we only started the process and never followed through. Every appt we had it was a mystery how much it would be $$$. In fact I just got a bill for blood work that I was told was 100% covered
6
Doctor
Rosalind Hayes
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Rochester Fertility Care
Rochester
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less