Reproductive Science Center

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication: OfferedProviding backup medication: Offered
Foster City
1098 Foster City Boulevard
Foster City, CA 94404
(888) 377-4483
Orinda
89 Davis Road
Orinda, CA 94563
(888) 377-4483
San Jose
1101 S. Winchester Blvd
San Jose, CA 95128
(888) 377-4483
San Ramon
100 Park Place
San Ramon, CA 94583
(888) 377-4483
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On a scale from 0-10, how likely are you to recommend Reproductive Science Center to a friend?
Strongly recommend: 32Neutral: 6Don't recommend: 68.5
45 assessments
  • 73% Strongly recommend (9-10)
  • 14% Neutral (7-8)
  • 14% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
1,116
Annual Cycles National Avg.
344
45 assessments
10
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IVF, 1 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve
10
The staff is so great at RSC in San Jose. My one suggestion would be to upgrade the facility (especially in comparison to the other RSC facilities) if possible...Very easy - I was told up front that I would have to schedule between 7-9 AM and the calendar I was given by my nurse told me when you begin to block my personal calendar to prepare accordingly. Each time I needed to schedule, I was able to get the time I needed without a problem...
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Age
34 - 35
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
1 IVF, 1 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Reproductive Science Center.
The staff is so great at RSC in San Jose. My one suggestion would be to upgrade the facility (especially in comparison to the other RSC facilities) if possible.
During treatment, did you feel like you were treated like a number or a human?
Dr. Reid (and her nurse Laura) personalized and humanized the entire process. They were patient with me and took the time to understand what I was needed and how I could best be supported during the processes. During my first cycle (which had to be canceled), their follow up was so genuine. You could tell in their conversations that my set back was also theirs based on their words and actions (emails, phone calls, office visits).
Describe your experience with your nurse.
Laura is incredible. She is caring, organized, compassionate and very easy to talk to. You truly feel like she wants her patients to become pregnant. When things got difficult, I felt nothing but support from Laura. She is literally the best!
How was your experience with Sara Pittenger-Reid?
Dr. Reid is the best doctor I have ever worked with. Her care and concern for her patients is incredible. She has a great ability to connect with her patients and clearly understand things in a way that is easy to comprehend. I feel lucky to have been/continue to be in her care. I know she will always be routing for the best outcome for me and my family.
What one piece of advice would you give a prospective patient of Sara Pittenger-Reid?
My piece of advice would be to request her directly. The RSC practice is set up to have patients see a number of care givers throughout the bay area - my advice would be to select Dr. Reid as your doctor, even if that means driving to Foster City to be her patient.
Describe the protocols Sara Pittenger-Reid used in your cycles and their degree of success.
First Cycle was intended to be an egg preservation cycle. I used Menopor/Gonal F; by day 11 of injections my follicles were not growing anymore and the decision was made to cancel this cycle. Second Cycle was interned to be a fresh transfer/embryo freeze. I used Lupron Injections during the cycle and stimulated with Menopor/Gonal F and then added a growth hormone during the last 6 days of injections. Result - 11 eggs retrieved; 8 mature; 6 fertilized; 4 became embryos - 1 Fresh Transfer (Miscarried after 7 weeks), 3 embryos frozen. PGS done. Third Cycle; Frozen Transfer - haven't done yet.
Describe your experience with your monitoring appointments.
Very easy - I was told up front that I would have to schedule between 7-9 AM and the calendar I was given by my nurse told me when you begin to block my personal calendar to prepare accordingly. Each time I needed to schedule, I was able to get the time I needed without a problem.
Describe the costs associated with your care under Sara Pittenger-Reid.
There were set fees for each process and I was set up with a financial counselor to discuss the fees/structure. She was very helpful.
10
Doctor
Sara Pittenger-Reid
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Jose
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
10
Overall a good experience. RSC has good facilities, and the San Jose office is at a convenient location. Nurses were great. Judi was on top off things. The only thing that I would like to see improvement is the financial department. We keep getting bills that was not correct....Dr. Homer is professional yet have a sense of humor. He is knowledgable yet very friendly. And he is also considerate and have a good bedside manner.... I was very happy to graduate from RSC, yet was sad to leave
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Age
31
Treated
2016
Success with this Doc
Yes
Race
Prefer not to answer
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
10
Describe your experience with Reproductive Science Center.
Overall a good experience. RSC has good facilities, and the San Jose office is at a convenient location. Nurses were great. Judi was on top off things. The only thing that I would like to see improvement is the financial department. We keep getting bills that was not correct.
During treatment, did you feel like you were treated like a number or a human?
Dr. Homer is professional yet have a sense of humor. He is knowledgable yet very friendly. And he is also considerate and have a good bedside manner.
How was your experience with Michael Vance Homer?
We met Dr. Homer after trying for more than 2 years without success. Before we met, I was skeptical. I worried that he was too young and inexperienced. But he quickly proved me wrong. He answered all our questions and concerns, explained to us all our options (IUI and IVF) with risk and success rate, and suggested us to go with IUI first. During our treatment, he found out that I had polyps in the uterus, which caused me to bleed in between periods and reduced my success rate. After a successful surgery performed by Dr. Homer and 2 failing IUI, we decided to move on to IVF. We got 3 healthy embryos and one of them got transferred successfully. Me and my husband were ecstatic. After trying for 3 years, our dream had finally come true, thanks to Dr. Homer. He was very professional, knowledgable, yet very friendly and funny. He also had wonderful bedside manner. I was very happy to graduate from RSC, yet was sad to leave Dr. Homer. Hopefully we will see him again for our next baby in about 2 years. I would recommend Dr. Homer to everyone who considers infertility treatment.
What one piece of advice would you give a prospective patient of Michael Vance Homer?
Don't wait, call Dr. Homer now.
10
Doctor
Michael Vance Homer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Jose
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2016
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, PCOS, Immunological
10
I loved everything about this office [Reproductive Science Center] ! The receptionist Suzi would always greet me in the lobby and make sure I was all checked in. The lab staff who drew my blood were fast and efficient and took time to get to know me, and make me comfortable. All of the nurses are so friendly and helpful and all of the doctors are amazing! They are organized, compassionate, and great at what they do!...Judi [nurse] was AWESOME! She would respond to my emails within minutes! She was so patient with all of my questions, and cared deeply about each of her patients!
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Age
29
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, PCOS, Immunological
10
Describe your experience with Reproductive Science Center.
I loved everything about this office! The receptionist Suzi would always greet me in the lobby and make sure I was all checked in. The lab staff who drew my blood were fast and efficient and took time to get to know me, and make me comfortable. All of the nurses are so friendly and helpful and all of the doctors are amazing! They are organized, compassionate, and great at what they do!
During treatment, did you feel like you were treated like a number or a human?
Dr. Wach's was so sweet and greeted us with a warm smile and a hug on each visit. We had to try several different approaches to my treatment but she never gave up and was very understanding of what an emotional and frustrating process this could be. She was realistic in helping us make decisions and very kind through the whole process.
Describe your experience with your nurse.
Judi was AWESOME! She would respond to my emails within minutes! She was so patient with all of my questions, and cared deeply about each of her patients!
How was your experience with Deborah Wachs?
Dr. Wach's was everything I wanted in my fertility doctor. She was patient, kind, caring, compassionate and knowledgeable. She never gave up on me and always had more ideas of new techniques to try and tweak. As a patient I would always come in emotional and frantic and she would always manage to calm me down and keep my goals realistic, while comforting me in the fact that we still had several options. I would do my own research and bring her pages of notes and questions and she was knowledgeable on each of the studies I had found and explained why or why not each one would or would not work for my case. She was always put together well and her love for her job showed always, even through the holidays where you would expect her to be taking time off to spend with family, she was in the office, taking care of me. I have and will continue to recommend her to anyone who is going through infertility and I will definitely use her again for baby number two!
What one piece of advice would you give a prospective patient of Deborah Wachs?
Be positive and don't give up!
Describe the protocols Deborah Wachs used in your cycles and their degree of success.
My first cycle we used gonal and menopur and triggered 72 hours before my transfer. My second cycle we added Lupron in hopes of growing more eggs to be fully mature. I had an endometrial receptivity test which showed us we were doing our transfer after my personal window so we adjusted my transfers after that. She ended up putting me on progesterone and the blood thinner injections in order to increase my chances of implantation. Finally on our fourth try we combined everything and had success!
Describe the costs associated with your care under Deborah Wachs.
We used the attain package which I believe was about 25k, we used a company called capex md to finance it. Our medications and other procedures totaled around 18k so in total we spent around 43k
10
Doctor
Deborah Wachs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Jose
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33
Treated
2016
Success with this Doc
Yes
Treatment
5 Fertility Medications
Diagnosis
PCOS
10
I didn't have a ton of exposure to the nursing team [at Reproductive Science Center]...I did see a nurse for one of my follicle scans and she was outstanding ...We had a pretty substantial cost for the ultrasounds each month... there were some weaknesses we discovered once we left and went to our OB at Los Olivos with getting our paperwork sent over. We confirmed to have it sent over at our last RSC appointment and i called the day before my OB appt to make sure paperwork was sent. Then at my first OB appointment they were still missing all my blood work.
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Age
33
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 Fertility Medications
Diagnosis
PCOS
10
Describe your experience with Reproductive Science Center.
The clinic was in a good location, clean and pleasant to visit. there were some weaknesses we discovered once we left and went to our OB at Los Olivos with getting our paperwork sent over. We confirmed to have it sent over at our last RSC appointment and i called the day before my OB appt to make sure paperwork was sent. Then at my first OB appointment they were still missing all my blood work.
During treatment, did you feel like you were treated like a number or a human?
Dr Homer was incredible throughout our entire experience, start to finish. In the first meeting we immediately bonded with him, he experience medically and personally helped us instill trust in him pretty much right away. We enjoyed meeting with him and he took so much time with us to explain the whole process and what he could do for us. He was a partner throughout the entire process and never shyed away from the tough stuff, we had to go through some hard times and he was always thorough and supportive with us, telling us exactly what we needed and wanted to know, respectfully and politely. I cannot say enough good things about our experience with Dr. Homer. I met with one other Dr while Dr Homer was out, she did my follicle scan and she was absolutely delightful and encouraging as well. The support staff was also pretty outstanding, always trying to be supportive and prompt, it was much appreciated.
Describe your experience with the nursing staff.
I didn't have a ton of exposure to the nursing team, unless Judi is part of that team? She was outstanding and generally supported me over the phone and through the portal. I did see a nurse for one of my follicle scans and she was outstanding as well, sorry I dont know her name.
How was your experience with Michael Vance Homer?
Dr Homer was incredible throughout our entire experience, start to finish. In the first meeting we immediately bonded with him, he experience medically and personally helped us instill trust in him pretty much right away. We enjoyed meeting with him and he took so much time with us to explain the whole process and what he could do for us. I had previously visited another Dr who prescribed Clomid and incorrectly told me I did not have PCOS, she was prepared to up my prescription of Clomid to 100mg after 3 failed cycles. At that point I chose to move to see Dr. Homer and I look back all the time and am grateful we made that decision. At my first ultrasound with Dr. Homer he immediately confirmed I was a classic case of PCOS. From there he made the decision to not go forward with Clomid but to switch to Femera. I got pregnant the first cycle. It was a tough experience as we learned that I miscarried at our first appointment, but Dr Homer was right there for us, helping me through the medication to have the miscarriage at home, no DNC required thankfully. He even called me the next day, On a Saturday, to check in on me, it meant the world to me. He was a partner throughout the entire process and never shyed away from the tough stuff. After that, I had many weeks with blood appointments to check my Hcg, which took it's sweet time in going down. I think I tested 3-4 weeks in a row before we gave it a rest for a couple weeks and tested again. It took about 2 months to get it completely gone so we could start trying again. Dr Homer put me on my second cycle with Femera and sure enough we got pregnant on the first try again, I simply couldn't believe it. the first few months were pretty grueling, always expecting something to go wrong. I was terrified for my first ultrasound. Dr Homer was perfectly matching my optimism but also completely respecting and mirroring my cautious excitement. Once he got in there and saw the heartbeat he took a minute to confirm before he gave me the good news. My husband and I were ecstatic and so was he. We had the best appointment and were so endlessly grateful for his partnership and guidance. After that we had a 2 week trip to Ireland and I couldnt wait to come home to get another hopefully good screen. We could have switched to an OB at that time, but we werent ready to leave Dr Homer. We came back from the trip and got to see the baby grown quite a bit, arms and legs and most importantly a strong heartbeat. Dr Homer gave us hugs of congratulations and his staff gave us so many well wishes on our way out the door. Dr Homer even helped me find a new OB which was a big deal for us and we've now met her and absolutely love her! I of course would prefer to stay with Dr Homer if it were a possibility, but because it's not we're thrilled to have her. I can't say enough good things about Dr Homer, without him I dont think this experience ever could have worked as quickly and certainly wouldn't have been so pleasant.
What one piece of advice would you give a prospective patient of Michael Vance Homer?
Don't wait to get engaged with Reproductive Science Center, you need to get care from a Dr and a clinic who know what they're talking about with Fertility.
Describe the protocols Michael Vance Homer used in your cycles and their degree of success.
Due to my diagnosis with PCOS Dr Homer prescribed Femera, not Clomid that my previous Dr had me on. It worked our first two cycles on it and I'm so grateful that he customized our treatment for my condition.
Describe the costs associated with your care under Michael Vance Homer.
We had a pretty substantial cost for the ultrasounds each month. Also the only thing I was really caught off guard by was when I needed to come in for weekly blood draws for my Hcg levels, I was anxious to hear results so it was recommended that I do the draws at RSC so i could get same day results. Unfortunately after a few draws I found out that my coverage didnt extend to those blood draws and i needed to go to a LabCorp, so I got charged way more than expected for those visits and that was really disappointing.
10
Doctor
Michael Vance Homer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Jose
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36
Treated
2015
Success with this Doc
?
Treatment
3 IUI, 2 IVF
Diagnosis
Other
10
The doctors at RSC are in different clinics on different days... the doctors meet every afternoon to discuss results for each patient as a group, so you are getting the perspective and experience of many different doctors, not just one.
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Age
36
Treated
2015
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
5th of 5 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Other
10
During treatment, did you feel like you were treated like a number or a human?
My care team always treated me as an individual and never confused me with someone else or as a "product". My care was always individualized and I always had calls and emails returned within a day or two. Dr. Reid was always the one to call with results of egg retrievals, fertilization reports, genetic testing results, and pregnancy test results.
Describe your experience with your nurse.
Very organized and great and responding quickly with detailed answers to any questions. I appreciate Laura's compassionate manner and always felt treated like a human with feelings when talking about difficult results.
How was your experience with Sara Pittenger-Reid?
Dr. Reid has been a compassionate and trustworthy doctor. I always felt that she fully listened to me and my concerns, and took me seriously as an intelligent patient who wanted more information. She treated me as an individual and was willing to alter protocols based on my concerns if the research indicated it. She shared research with me and was willing to say that she needed time to think and research different methods to individualize my treatment and got back to me with results. She never rushed me out of my appointments (which means she often ran late with others, but I was ok with that). She was the one to call with any results and was available to answer questions and talk me through results. I appreciate her perspective as a female fertility specialist after seeing many male specialists who never quite answered my questions or wanted to explain things on a deeper level. I have not yet had a live birth but will stay with Dr. Reid until we decide to stop IVF treatments and change course.
What one piece of advice would you give a prospective patient of Sara Pittenger-Reid?
The doctors at RSC are in different clinics on different days and rotate weekends. That meant that Dr. Reid was not necessarily the one to perform a retrieval or transfer if it fell on a day where she was not in the main clinic. However, all of the other doctors I have worked with at RSC so far (Dr. Wachs, Dr. Rosenbluth, Dr.HInckley) have been wonderful. If you only want to see one person for all appointments and procedures this may not be the place for you. I really appreciated that the doctors meet every afternoon to discuss results for each patient as a group, so you are getting the perspective and experience of many different doctors, not just one.
Describe your experience with your monitoring appointments.
Monitoring appointments are only done in the mornings. I have to drive a ways in heavy traffic to reach the clinic, so the early morning appointments worked well for me as it helped me miss the worst traffic.
10
Doctor
Sara Pittenger-Reid
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Jose
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35
Treated
2016
Success with this Doc
Yes
Treatment
IUI, 1 IVF
Diagnosis
Unexplained
10
We found everything perfect about the clinic [Reproductive Science Center] . The best thing about it is that they were always on schedule and they never wasted our time...Patti and all the staff were awesome, they were on top of my case and knew every detail without looking at my file all the time. They were considerate, loving, caring and understanding...We knew all the risks and chances of success associated with the treatment yet we were never in doubt just because of Dr. Homer's positive attitude. With only 1 healthy embryo at hand, it was him who showed confidence in our confidence to move forward with the transfer cycle. We were lucky that it worked out for us but if it hadn't, our feedback about him wouldn't have changed. My message to everyone who is looking for an IVF treatment is that "Dr Homer is someone who you can rely on and he will do everything whats necessary and right for you and you would never feel that your efforts were for nothing." He is very considerate, spends time in understanding their patients, and has sense of humor which will light your bad day. He smiles at problems which gives you confidence that no matter what you can get thro
+ Read more
Age
35
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Reproductive Science Center.
We found everything perfect about the clinic. The best thing about it is that they were always on schedule and they never wasted our time
During treatment, did you feel like you were treated like a number or a human?
He was considerate, understanding and professional yet very friendly.
Describe your experience with your nurse.
Patti and all the staff were awesome, they were on top of my case and knew every detail without looking at my file all the time. They were considerate, loving, caring and understanding
How was your experience with Michael Vance Homer?
Dr. Homer is the best. Me and my husband were fortunate that we found him. Since the very first appointment, we found him very considerate, professional and yet very friendly. He was very transparent,always answered all of questions(which i did ask a lot, thanks to google), understanding and honest. We knew all the risks and chances of success associated with the treatment yet we were never in doubt just because of Dr. Homer's positive attitude. With only 1 healthy embryo at hand, it was him who showed confidence in our confidence to move forward with the transfer cycle. We were lucky that it worked out for us but if it hadn't, our feedback about him wouldn't have changed. My message to everyone who is looking for an IVF treatment is that "Dr Homer is someone who you can rely on and he will do everything whats necessary and right for you and you would never feel that your efforts were for nothing." He is very considerate, spends time in understanding their patients, and has sense of humor which will light your bad day. He smiles at problems which gives you confidence that no matter what you can get through every problem.I believe doctors should know it all yet they should not be so overpowering that you can't confide in them with your silliest of things, your fears and your apprehensions which with Doctor Homer i never felt that way, all i can say he is the best thing that happened for my IVF journey.
What one piece of advice would you give a prospective patient of Michael Vance Homer?
Be honest and forthcoming with him and do let him know your expectations about the treatment so that he can have all the information and decide the best course of treatment for you
10
Doctor
Michael Vance Homer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Jose
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
38
Treated
2016
Success with this Doc
No
Treatment
4 IUI, 1 IVF
Diagnosis
8
Strengths [of Reproductive Science Center] are the nursing staff, the weakness might be that they don't use the latest technology but not entirely sure about that...The case manager and nurses are great. Very good communicators, excellent at providing info, polite and will definitely reply asap. I don't always communicate with the same person each time, but it looks like they are organized but I am getting things done and that's all I really need in the end.
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Age
38
Treated
2016
Success with this Doc
No
Race
South Asian
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
8
Describe your experience with Reproductive Science Center.
Strengths are the nursing staff, the weakness might be that they don't use the latest technology but not entirely sure about that.
During treatment, did you feel like you were treated like a number or a human?
I felt human bc I did meet with the Doctor when it mattered most. Only doctors performed my IUI, egg retrievals and consultations. I understand my doctor does not need to be available to me 24/7 and I certainly don't need her to be measuring my follicles. She called me at the appropriate times and when I needed to get in contact with her, she was available. I also don't need to be coddled during this process, I just need the doctor to know what she's doing and just give it to me straight so I can move forward or move on. I think Dr. Wachs is a straight shooter and for those who need a more delicate touch, I think Dr. Wachs could be more personable but in the end, results are what matter.
Describe your experience with your nurse.
The case manager and nurses are great. Very good communicators, excellent at providing info, polite and will definitely reply asap. I don't always communicate with the same person each time, but it looks like they are organized but I am getting things done and that's all I really need in the end.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Deborah Wachs?
My experience with Dr. Wachs has been good so far. Like I said before, she's a straight shooter and will be there if you need her. I have had only 1 IVF cycle and though she didn't perform the retrieval I understand these clinics "share" patients. I am still hopeful IVF with RSC will work for me.
What one piece of advice would you give a prospective patient of Deborah Wachs?
Be patient and don't expect to be coddled, she will give it to you straight. She's not cold or has a poor bedside manner but she is a person and I can tell she does want to help!
Describe the protocols Deborah Wachs used in your cycles and their degree of success.
I used BCP, Gonal, Menopur and Cetrotide for first IVF cycle. No eggs passed PGS. This time I used BCP again but Dr. Wachs changed the allocation of Gonal and Menopur, and added Omnitrope. Hopefully this will be the one that works!
Describe the costs associated with your care under Deborah Wachs.
I have help with insurance so it wasn't too bad. They paid about 50% of treatment and part of the medications.
7
Doctor
Deborah Wachs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Reproductive Science Center
San Jose
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30
Treated
2015
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
10
Strengths - they [RSC] don't feel like a factory. They don't put all women on the same cycle. They don't batch women. You don't get one doctor - you get a whole team. They have a team of doctors who conference on your case every day adn then they get back to you with any treatment changes. I loved having multiple heads think together. Weakness - I guess if you want to see your doctor at every visit that is a weakness b/c that doesn't happen here.
+ Read more
Age
30
Treated
2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor
10
Describe your experience with Reproductive Science Center.
Strengths - they don't feel like a factory. They don't put all women on the same cycle. They don't batch women. You don't get one doctor - you get a whole team. They have a team of doctors who conference on your case every day adn then they get back to you with any treatment changes. I loved having multiple heads think together. Weakness - I guess if you want to see your doctor at every visit that is a weakness b/c that doesn't happen here.
During treatment, did you feel like you were treated like a number or a human?
Dr. Wachs was kind, funny, and spent tons of time with me on the phone helping me to think through various decisions (e.g., genetic testing for my husband and me, PGS testing, etc.). She took the time to explain everything to me but never talked down to me. I also loved her personality; she's someone I would like to hang out with and be friends with!
Describe your experience with your nurse.
So personable. She had personally gone through IVF and could relate to the process. She cared a lot about our outcome. She also knew a lot about the IVF process and could answer questions. She always followed-up with me on the same day if I had any questions that she needed to get back to me about.
How was your experience with Deborah Wachs?
I can't think of any weaknesses. I'd recommend her to anyone. She seemed very thoughtful and thorough while being very easy to relate to. I felt like she really cared about the outcome of our trial - and not just b/c good numbers make her look good but because she cared about us as wanna-be-parents!
What one piece of advice would you give a prospective patient of Deborah Wachs?
Tell her all of your fears and all of your questions because she will take time to answer and explain everything.
Describe the costs associated with your care under Deborah Wachs.
I believe a bit above 15K
10
Doctor
Deborah Wachs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Jose
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
41 - 42
Treated
2012 - 2013
Success with this Doc
No
Treatment
2 IUI, IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
0
The support staff [at RSC- San Jose] made many errors and was unwilling to take into account any details that I found pertinent to my situation. At one point, the clinic gave me someone else's positive pregnancy results and refused to apologize for fear of any liability.... It's a factory.... About $300 for each surge sono --$3000 for medicated IUI $18000 for a frozen egg procedure...
+ Read more
Age
41 - 42
Treated
2012 - 2013
Success with this Doc
No
Race
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
0
Describe your experience with Reproductive Science Center.
It's a factory
During treatment, did you feel like you were treated like a number or a human?
The support staff made many errors and was unwilling to take into account any details that I found pertinent to my situation. At one point, the clinic gave me someone else's positive pregnancy results and refused to apologize for fear of any liability.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
How was your experience with Deborah Wachs?
She was ok at explaining the medical stuff and answering my questions but I still felt like a number. She failed to ask certain questions or pay attention to details I mentioned that may have suggested a different course of action.
What one piece of advice would you give a prospective patient of Deborah Wachs?
Don't use her.
Describe the protocols Deborah Wachs used in your cycles and their degree of success.
At my first appointment, Dr Wachs performed a resting follicle test and reviewed my blood work and told me I needed to use donor eggs. She was compassionate about the fact that I would need to get closure on using my own eggs and said she supported me to do whatever I needed to get that closure--however she would not do an IVF cycle even if I had wanted to. At my request we tried a clomid and letrazole cycle. She failed to mention that Clomid was notorious for thinning one's lining and did not pay attention to notes in my file about having a thin lining, light periods etc. Next we moved to Letrazole and the techs mistakenly said I had a follicle maturing in two different ultrasounds that turned out to be a cyst. Finally, they gave me incorrect pregnancy results of another person, telling me I was pregnant even though many of the numbers in the labs would have been inconsistent with pregnancy.
Describe the costs associated with your care under Deborah Wachs.
About $300 for each surge sono --$3000 for medicated IUI $18000 for a frozen egg procedure
0
Doctor
Deborah Wachs
Communication
Trustworthiness
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Reproductive Science Center
San Jose
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
Fertility Medications
Diagnosis
Unexplained
10
This clinic [Reproductive Science Center] is amazing. Every single staff member I encountered was amazing. The location itself was convenient, with ample parking. The facility was clean, comfortable, and all the equipment was in great condition. I honestly don't have a single bad thing to say...Lindsay [nurse] was just amazing! She was so responsive. Always there to answer my questions via the patient portal. And on days that she was on leave, someone else always got back to me in her stead, always within the same day. I loved knowing that I could reach out to her and she would be patient and willing to answer any and all questions, as silly as they may have seemed to her.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
South Asian
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Unexplained
10
Describe your experience with Reproductive Science Center.
This clinic is amazing. Every single staff member I encountered was amazing. The location itself was convenient, with ample parking. The facility was clean, comfortable, and all the equipment was in great condition. I honestly don't have a single bad thing to say.
During treatment, did you feel like you were treated like a number or a human?
Dr. Homer was absolutely amazing! He was frank, honest, kind, warm, and always gave me time. He never rushed me, always listened to all my questions and concerns, and never disregarded any of my feelings, concerns or instincts. I am actually a little sad to have to graduate from the fertility center back to my OB just because I would have loved to see him and the wonderful staff at the RSC throughout my pregnancy.
Describe your experience with your nurse.
Lindsay was just amazing! She was so responsive. Always there to answer my questions via the patient portal. And on days that she was on leave, someone else always got back to me in her stead, always within the same day. I loved knowing that I could reach out to her and she would be patient and willing to answer any and all questions, as silly as they may have seemed to her.
How was your experience with Michael Vance Homer?
Dr. Homer was just great. He gave me time, patience and respect. He always listened. I never once felt like I didn't know what was happening, or why. He never rushed me, and answered all of my thousands of questions.
What one piece of advice would you give a prospective patient of Michael Vance Homer?
Don't be shy to ask all the questions you may have.
Describe the protocols Michael Vance Homer used in your cycles and their degree of success.
I was diagnosed with unexplained infertility, and also really long, irregular cycles. After having tried to conceive naturally for a year and a half, Dr. Homer recommended we move forward with a medicated (Letrozole) IUI treatment. In the days leading up to this cycle, we did blood-work and discovered elevated TSH levels, for which he prescribed me some medication. It must have been this medication that did the trick, for I ended up naturally conceiving in that final natural cycle leading up to my scheduled IUI cycle. It was a wonderful surprise!
Describe the costs associated with your care under Michael Vance Homer.
As I never ended up needing fertility treatment, I was just charged for the initial diagnosis appointment, and a followup ultrasound appointment after I became pregnant.
10
Doctor
Michael Vance Homer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Jose
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Poor Egg Quality
9
My care coordinator [at RSC] overall was very communicative, quick at responding to any questions, and explaining what the next steps were. When it came to my prescriptions the were a few bumps, I was told my prescription for birth control pills was called in, the pharmacy did not yet have the prescription. This was straightened out the next day. When stimulation meds list was ordered one of the meds was left out, which I happened to notice while taking with the pharmacist. This was fixed the same day.
+ Read more
Age
Treated
Success with this Doc
No
Race
Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Poor Egg Quality
9
Describe your experience with Reproductive Science Center.
While under the care of RSC my doctor, nursing staff, and reception desk personal were all very supportive. The ultrasounds examination results were explained to me at every visit so I knew my progress immediately. They held a class with instruction and demonstration on how to administer the hormone stimulation meds, making sure we were comfortable before leaving class. Dr. Wachs clearly explained treatment steps and possible outcomes prior to starting treatment.
During treatment, did you feel like you were treated like a number or a human?
Going through IVF treatments can be stressful, painful, and demanding. Dr. Wachs's professionalism, expertise and high quality of care along with the constant communication, honesty, and guidance made the entire process more pleasant and felt much more manageable. She is warm and supportive which has made a world of difference.
Describe your experience with your nurse.
My care coordinator overall was very communicative, quick at responding to any questions, and explaining what the next steps were. When it came to my prescriptions the were a few bumps, I was told my prescription for birth control pills was called in, the pharmacy did not yet have the prescription. This was straightened out the next day. When stimulation meds list was ordered one of the meds was left out, which I happened to notice while taking with the pharmacist. This was fixed the same day.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Deborah Wachs?
In my experience Dr. Wachs is kind, compassionate, and very knowlegable. After the consultation with Dr. Wachs, we were able to get started with the process of IVF very soon after which is for me at age 42 very important. First round we had 2 eggs tested for chromosomal abnormalities, sadly neither came back normal. When Dr. Wachs called to convey the bad news her compassion really came through along with leaving me with a feeling of hope for success with future treatment. We are seeking further treatment with Dr. Wachs who will be adjusting accordingly.
What one piece of advice would you give a prospective patient of Deborah Wachs?
Start preparing your body for IVF in at least 3 months in advance. You can do this by eating a well balanced diet consisting of healthy foods, exercising regularly, and taking a prenatal vitamin along with CO - Q10.
Describe the protocols Deborah Wachs used in your cycles and their degree of success.
I was put on the Agonist protocol, 11 days of stimulation meds, we also used ICSI to fertilize the eggs. I was on the following medications: Micro-dose Lupron 10 units subcutaneously twice daily, once in AM and once in PM. FSH (Gonal F) 300 units subcutaneously in the AM. Please continue Menopur 150 units subcutaneously in the PM. and Prenatal vitamin daily. We sent the two embryos off for PGS testing and sadly both were abnormal. The treatment up to that point was going well and it would have been nice to have more then two embryos make it to PGS testing. The doctor will adjust treatment for the next round in hopes to have more embryos to be tested.
Describe the costs associated with your care under Deborah Wachs.
Total of $24,000.00 $17,450.00 IVF Cycle, ICSI, Retrieval, Biopsy, and Implantation. $2,200.00 PGS genetic testing $4,000.00 Medications
10
Doctor
Deborah Wachs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Reproductive Science Center
San Jose
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Tubal Blockage, Uterine Fibroids, Unexplained
10
Well the fertility treatment is expensive. But the clinic finance-counselor Monica [at Reproductive Science Center] provided us all the details about the cost for our treatment. Also, wish that our medical insurance could cover majority of the labs & treatment fees but unfortunately that's not the case...Professional & friendly staff. Clean premises, & peaceful environment. Sometime besides doctor's help we need to have patience, and determination. You are at the right place. RSC-SJ team is dedicated & devoted towards their patients (this based on our experience).
+ Read more
Age
Treated
Success with this Doc
?
Race
South Asian
Income
$100K - $199K
Occupation
Engineer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Tubal Blockage, Uterine Fibroids, Unexplained
10
Describe your experience with Reproductive Science Center.
Professional & friendly staff. Clean premises, & peaceful environment. Sometime besides doctor's help we need to have patience, and determination. You are at the right place. RSC-SJ team is dedicated & devoted towards their patients (this based on our experience).
During treatment, did you feel like you were treated like a number or a human?
My experience with Dr Wachs has been amazing so far. Since day1 we had this connection about my situation. Each time if we have to do any procedure she will discuss that in details with us. Thank you for being an awesome Doctor.
Describe your experience with your nurse.
My Team at RSC-San Jose is " Team of Superwomen". They are awesome in each & every thing. I am proud & trust my team.
What specific things went wrong at this clinic?
  • Canceled a cycle due to clinic error
How was your experience with Deborah Wachs?
Dr Wachs is a god-send angel for me. I wouldn't have known my conditions if it would not have been via Dr Wachs explanation. She has been with me in all the stages. Checking-up on me emotionally & medically. It's rare to find a good doctor.
What one piece of advice would you give a prospective patient of Deborah Wachs?
Be patient. Not everything is under medical/Doctor's control. It can take a while before you get what you are looking for. You are in good hands. Dr. Wachs will take good care of you.
Describe the protocols Deborah Wachs used in your cycles and their degree of success.
After our first consultation visit with Dr. Wachs. We had a strategic plan to proceed further. - Reviewed my situation - Did some labs (MRI SCAN, Ultrasounds) - Discusses all the labs with us - We had to do Hysterectomy to remove uterus fibroids. Then she purposed all the possible treatments for us IUI, IVF So far our journey is been hopeful & we are looking forward for the day to be blessed with a baby. It will be only possible because of Dr. Wachs & her team.
Describe the costs associated with your care under Deborah Wachs.
Well the fertility treatment is expensive. But the clinic finance-counselor Monica provided us all the details about the cost for our treatment. Also, wish that our medical insurance could cover majority of the labs & treatment fees but unfortunately that's not the case.
9
Doctor
Deborah Wachs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Jose
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
Treated
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Poor Egg Quality, Unexplained
6
My case manager was Judi Machella and she is amazing. Very efficient and very communicative. She always was there for me when I needed her and also was able to give me the information I needed whether it was emotional support or medical advise. She was so great and I would definitely recommend her as a case manager!!!...The clinics strengths is that they have really great nurses, ultrasound technicians, front desk admin help and overall good communication. Weaknesses were more in the procedure part during the egg retrieval. I felt rushed to get out of there and there could of been a little bit more compassion for what these women are going through. I understand they see so many patients a day but also it is very taxing for the patient and emotionally draining.
+ Read more
Age
Treated
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Entrepreneur
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Poor Egg Quality, Unexplained
6
Describe your experience with Reproductive Science Center.
The clinics strengths is that they have really great nurses, ultrasound technicians, front desk admin help and overall good communication. Weaknesses were more in the procedure part during the egg retrieval. I felt rushed to get out of there and there could of been a little bit more compassion for what these women are going through. I understand they see so many patients a day but also it is very taxing for the patient and emotionally draining.
During treatment, did you feel like you were treated like a number or a human?
With Dr. Wachs I felt like a human. After discovering the unfortunate events of no embryos to transfer, Dr. Wachs and I had a conversation and she really shared with me a professional medical side and also a compassionate side as though she was a friend at the same time. It was nice and I felt comfortable with the the fact that she was knowledgable medically about what had happened but also felt my pain and was able to emphasize with me as well.
Describe your experience with your nurse.
My case manager was Judi Machella and she is amazing. Very efficient and very communicative. She always was there for me when I needed her and also was able to give me the information I needed whether it was emotional support or medical advise. She was so great and I would definitely recommend her as a case manager!!!
How was your experience with Deborah Wachs?
As a patient of Deborah Wachs, I feel we came to a better understanding of each other after the devastation of not having any embryos to transfer after gone through the first cycle. The only part I was a little frustrated with was that the multi cycle plan was not given to me as an option in the initial consultation, however I also understand that with my age and my blood work, I was considered a slam dunk to walk out with a baby through IVF. I think Dr. Wachs is a great Dr. and she is doing the best she can with the information she has.
What one piece of advice would you give a prospective patient of Deborah Wachs?
Make sure you ask every question you can think of even if it sounds silly.
Describe the protocols Deborah Wachs used in your cycles and their degree of success.
I was on menepur and folistim for the first 4 days or so and then ganerelix for the next 4 days. These are all injectables (excuse me for the spelling of them, they may not be correct) The menepur and folistim was a shot of each every night and then a shot of the ganerelix making it a total of 3 shots a night for approx 8-10 days. It was uncomfortable starting after day 4. The egg retrieval was very painful for me a few days after. Some people are fine but I experienced major discomfort and had to take it easy for a couple weeks afterward. I did have good results with the medication and responded well. My overall egg quality could be better so for the next cycle, the Dr. wants to put me on a growth hormone.
Describe the costs associated with your care under Deborah Wachs.
$14,000 for the IVF cycle, $2500 for PGS testing, $3710 for transfer, $4000 for medication
8
Doctor
Deborah Wachs
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Reproductive Science Center
San Jose
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
40
Treated
2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
PCOS
10
Dr. Reid-Pittinger is very friendly and easy to talk to. She never made us feel rushed and answered all questions. She was always familiar with me as a patient and I always felt like I was in great care...The San Jose office of RSC is small so it is easy to get to know the staff. Suzi at the front is so welcoming and warm. They are very good at drawing blood and are open early. I almost never waited more than a minute for my morning blood draws. The sonographers are all warm and seem experienced.
+ Read more
Age
40
Treated
2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
PCOS
10
Describe your experience with Reproductive Science Center.
The San Jose office of RSC is small so it is easy to get to know the staff. Suzi at the front is so welcoming and warm. They are very good at drawing blood and are open early. I almost never waited more than a minute for my morning blood draws. The sonographers are all warm and seem experienced.
During treatment, did you feel like you were treated like a number or a human?
Dr. Reid-Pittinger is very friendly and easy to talk to. She never made us feel rushed and answered all questions. She was always familiar with me as a patient and I always felt like I was in great care.
Describe your experience with your nurse.
The nurses make most of the phone calls to let you know about changes and plans. They have a very specific schedule so you know when you will hear from them. They also have a secure email system so send everything by email as well. I had a 2 nurse team and they were both great.
How was your experience with Sara Pittenger-Reid?
Dr Pittenger-Reid is a very positive Doctor, which I think is very helpful during fertility treatment. She always made me feel like things were going well. When they didn't during our first cycle, she was compassionate, but still very positive in looking ahead. She makes her decisions driven by science and is great at explaining everything. When I had extra questions she was quick to call to answer all of them.
What one piece of advice would you give a prospective patient of Sara Pittenger-Reid?
The group is a large group and all procedures are done in San Ramon. Depending on your cycle and schedule, she may not do your procedures, but all of Doctors I met were great.
Describe the costs associated with your care under Sara Pittenger-Reid.
I had insurance so this is not relevant
10
Doctor
Sara Pittenger-Reid
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Jose
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36 - 37
Treated
2011 - 2012
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF, 2 Egg Freezing
Diagnosis
Unexplained
10
I shifted from [Reproductive Sciences Center nurse] Judy to Patti Roberts through out the treatment! I personally liked Pattin R since she was very organized & knew how someone with infertility might feel during each visit (bloodwork, ultra sound, etc).
+ Read more
Age
36 - 37
Treated
2011 - 2012
Success with this Doc
Yes
Race
Middle Eastern
Income
$500K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 2 IVF, 2 Egg Freezing
Diagnosis
Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
He had the best bedside manner I would expect from a doctor who deals with infertility. He was very compassionate, detailed & walk you through how things will be or will look like.
Describe your experience with your nurse.
I shifted from Judy to Patti Roberts through out the treatment! I personally liked Pattin R since she was very organized & knew how someone with infertility might feel during each visit (bloodwork, ultra sound, etc)
How was your experience with Carmelo Sgarlata?
I can't be more thankful for having him as my primary doctor for infertility. He was very knowledgeable & very people person. He would personally call & tell me the pregnancy result which I think it was very nice of him!
What one piece of advice would you give a prospective patient of Carmelo Sgarlata?
Can't think of anything since he is amazing :-)
10
Doctor
Carmelo Sgarlata
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Jose
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
N/A
Age
28 - 36
Treated
2008 - 2016
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF
Diagnosis
PCOS
N/A
Dr. Hinckely never made e feel like just another patient, she genuinely cared in my outcome. She treated me like I was the only person she was caring for.
+ Read more
Age
28 - 36
Treated
2008 - 2016
Success with this Doc
Yes
Race
South Asian
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
4th of 4 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
PCOS
N/A
During treatment, did you feel like you were treated like a number or a human?
Dr. Hinckely never made e feel like just another patient, she genuinely cared in my outcome. She treated me like I was the only person she was caring for.
How was your experience with Mary Hinckley?
She explained everything in detail. I never felt unprepared for any procedure or appointment. She called me almost everyday feuding my IVF cycle to check in and give updates and prognosis. I felt as if she was invested in my outcome just as much as I was. She is an amazing Doctor who is kind, caring and so very compassionate.
What one piece of advice would you give a prospective patient of Mary Hinckley?
She is great
10
Doctor
Mary Hinckley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
Nursing
– Read less
10
Age
31
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Other
10
[At RSC] You have one doctors, but other doctors may help with care/procedures depending on timing and what that doctor's strengths are. They use a Team Care approach. - Strength - Experience and quality of doctors and care staff - Weakness - Busy at times, may need to wait to get a new patient consult, but once you are a patient things move a bit quicker. Probably a bit pricey (but we did not compare with other local clinics), worth the money! - As the doctors are often dealing with many patients and different situations, communication with your case manager is key. They will be your primary touch point throughout the cycle. - If you want to speak with the doctor instead of a nurse or case manager, just ask! - The informational IVF nurse was also a great resource when I need to ask a question about diet, activity, medicine, etc... during the cycle.
+ Read more
Age
31
Treated
2016
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss, Other
10
Describe your experience with Reproductive Science Center.
- You have one doctors, but other doctors may help with care/procedures depending on timing and what that doctor's strengths are. They use a Team Care approach. - Strength - Experience and quality of doctors and care staff - Weakness - Busy at times, may need to wait to get a new patient consult, but once you are a patient things move a bit quicker. Probably a bit pricey (but we did not compare with other local clinics), worth the money! - As the doctors are often dealing with many patients and different situations, communication with your case manager is key. They will be your primary touch point throughout the cycle. - If you want to speak with the doctor instead of a nurse or case manager, just ask! - The informational IVF nurse was also a great resource when I need to ask a question about diet, activity, medicine, etc... during the cycle.
During treatment, did you feel like you were treated like a number or a human?
Care was tailored to our situation, always listened to our questions and concerns and responded thoughtfully. Made himself available for a call or two during off hours.
Describe your experience with the nursing staff.
Efficient, timely, compassionate and good at sharing results as they went.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Evan Rosenbluth?
Strengths: compassionate, good communicator, good bedside manner, experienced Weaknesses: Some routine care and procedures at this clinic are taken on by the other doctors, not just your doctor. For example, my doctor did not do my egg retrieval. However, this is done in part to ensure that each doctor is working on their strongest procedures and helps with the on-call process. Not really a weakness, unless you want your doctor to be doing every procedure.
What one piece of advice would you give a prospective patient of Evan Rosenbluth?
Double check everything when it comes to dosages and meds with your case manager. Especially when they are altered or changed mid cycle. In doubt... call! I had a small miscommunication with my case manager (not the doctor), and it put my cycle in jeopardy. Luckily everything worked out. You can't be too careful with this sort of investment!
Describe the protocols Evan Rosenbluth used in your cycles and their degree of success.
Fairly standard protocol, no agonists. Did use birth control for 1-2 weeks prior to starting stims. Had plans to freeze any resulting blastocysts, so our goal was to stimulate with the hopes of getting as many eggs as possible (Menopur, Gonal-F were used, cetrotide and lupron trigger). ICSI used for fertilization (28 of 33 fertilized). All resulting day 5/6 blasts (12) were biopsied for PGS at day 5/6 and frozen the same day. Transfer - drugs, estrace and PIO. Single embryo transferred, resulting in singleton pregnancy.
Describe the costs associated with your care under Evan Rosenbluth.
I owed 10% co-insurance on all related procedures. I don't remember exact costs, but they were ultimately around $1500-$2000 all in, plus $4000 for PGS (with another company)
9
Doctor
Evan Rosenbluth
Communication
Compassion
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39
Treated
2016
Success with this Doc
Yes
Treatment
12 IUI, 1 IVF
Diagnosis
Unexplained
10
Clinic [Reproductive Science Center] is ran very smoothly. There are several nurses and doctors so if your Dr/Nurse is not available someone else will be. They are willing to work with your schedule, if you "need" to be seen on a day that your doctor is off, they will find someone to see you.... We started on estrace, vitamin D, then progesterone shots, and progesterone inserts. Continued meds until week 9 of pregnancy, then tapered off. I am currently 17 weeks pregnant with a singleton.
+ Read more
Age
39
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
3rd of 4 Docs
Treatment
12 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Reproductive Science Center.
Clinic is ran very smoothly. There are several nurses and doctors so if your Dr/Nurse is not available someone else will be. They are willing to work with your schedule, if you "need" to be seen on a day that your doctor is off, they will find someone to see you.
During treatment, did you feel like you were treated like a number or a human?
Dr Weckstein felt like my dad. He seemed concerned over my concerns and wanted to make me feel completely comfortable. I was debating about PGS testing and he said, if you were my wife going through this I would say it's unnecessary. I appreciated his honesty and that he put himself in my shoes.
Describe your experience with your nurse.
Always willing to chat, responded quickly to e-mails, went over shots with husband even though we didn't have a scheduled appointment. The last week of progesterone inserts I was not comfortable using the ones that the pharmacy had sent (they were red) so they supplied me (at no charge) a weeks worth of inserts that were white to ease my mind.
How was your experience with Louis Weckstein?
Dr Weckstein was kind and supportive in the whole process. He was optimistic, which at times was hard (due to a cycle previously not taking and miscarriages) but was appreciated. He walked me through each possible step and possibly outcomes. I felt that he truly cared about me as a person, not just a patient.
What one piece of advice would you give a prospective patient of Louis Weckstein?
To not be in a rush. He walks through everything in a slow calm manner, I am not a slow manner type person and it took me a minute to calm down. I was always wanting to rush through each appointment, he was patient and thorough.
Describe the protocols Louis Weckstein used in your cycles and their degree of success.
We did FET. We started on estrace, vitamin D, then progesterone shots, and progesterone inserts. Continued meds until week 9 of pregnancy, then tapered off. I am currently 17 weeks pregnant with a singleton.
Describe the costs associated with your care under Louis Weckstein.
We had FET and total cost, not including medications, was around $5K.
10
Doctor
Louis Weckstein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35
Treated
2015
Success with this Doc
Yes
Treatment
IUI, 1 IVF
Diagnosis
PCOS, Unexplained
10
Strengths [at Reproductive Science Center] : hands down the most professional clinic with the most skilled professional staff. It seems as though they specifially hand pick their employees. Not just your run of the mill hiring process, but they deliberately choose staff who are all equally compassionate, professional wonderful people. The weakness: they make it hard to leave. They give you a "graduation package" when you're ready to move onto your your regular OB. I love my OB but oh how I wish they could see me through the actual delivery process.
+ Read more
Age
35
Treated
2015
Success with this Doc
Yes
Race
Latino
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 1 IVF
Diagnosis
PCOS, Unexplained
10
Describe your experience with Reproductive Science Center.
Strengths: hands down the most professional clinic with the most skilled professional staff. It seems as though they specifially hand pick their employees. Not just your run of the mill hiring process, but they deliberately choose staff who are all equally compassionate, professional wonderful people. The weakness: they make it hard to leave. They give you a "graduation package" when you're ready to move onto your your regular OB. I love my OB but oh how I wish they could see me through the actual delivery process.
During treatment, did you feel like you were treated like a number or a human?
As soon as he found out my HCG levels were dropping he called me personally. He's always called with Important news, good or bad. He knew I was upset and made a follow up call. When I've gone Into this very busy clinic for blood tests, he knows exactly who I am and remembers out sons names. He is the most personable doctor I've ever had.
Describe your experience with your nurse.
Again, above and beyond. The classes with catherine were informative, the delivery of the meds from the pharmacy she recommended were amazing. They delivered our meds to our hotel while in dianeyland. They waited in a refrigerator until we arrived. Sara (with this current IVF cycle) has also been amazing. She was a listening ear when I miscarried. She was compassionate, sympathetic and encouraging when I needed it the most. She knows our family when we go in for labs and goes out of her way to see us before we leave. Catherine was the same way also. All around beautiful people in the right profession.
How was your experience with Louis Weckstein?
Dr weckstein goes above and beyond to make sure the patient has a clear understanding of procedures and outcomes. He has an amazing way of keeping us informed with any risks but also keeps us positive. Not all doctors can do that. He's a wonderful communicator and has always made follow-up calls personally. If he happens to catch us in the office while doing blood work, he always stops and says hello.
What one piece of advice would you give a prospective patient of Louis Weckstein?
Trust. Trust that he will help you make the best decision for your specific situation. He will treat you according to what your body is doing.
Describe the protocols Louis Weckstein used in your cycles and their degree of success.
Birth control, estradiol, menopur, progesterone suppositories, baby aspirin and follistim IVF fresh cycle, 5 day embryo. Transfered two and delivered a healthy baby boy
Describe the costs associated with your care under Louis Weckstein.
Roughly 12,000 IVF 1800 icsi 2500 meds
10
Doctor
Louis Weckstein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38
Treated
2015
Success with this Doc
No
Treatment
14 IUI, 1 IVF
Diagnosis
Unexplained
10
In the clinic [Reproductive Science Center] there are several Drs. Your primary doctor may not be able to see you each time (due to timing of the transfer) but there is always a Dr. that can. Your doctor will try their best to complete the transfer on the best day, but we all know that timing is extremely important in this.... They were always friendly and compassionate. At my second visit I had to wait an extremely long time and to apologize for my wait, they gave me a Starbucks gift card. Any time I had to leave a message they returned my call within 24-248 hours.
+ Read more
Age
38
Treated
2015
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
14 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Reproductive Science Center.
In the clinic there are several Drs. Your primary doctor may not be able to see you each time (due to timing of the transfer) but there is always a Dr. that can. Your doctor will try their best to complete the transfer on the best day, but we all know that timing is extremely important in this.
During treatment, did you feel like you were treated like a number or a human?
Dr Sgarlata was very kind and considerate of my situation. He sympathized and talked through each particular outcome. Very sensitive when the first FET didn't take and understanding when we weren't ready to immediately try again. During the time between my first and second FET my first child was diagnosed with a chromosome disorder. Sgarlata reached out to his professional contacts to find out about further chromosome testing, then personally called me to walk through options.
Describe your experience with your nurse.
They were always friendly and compassionate. At my second visit I had to wait an extremely long time and to apologize for my wait, they gave me a Starbucks gift card. Any time I had to leave a message they returned my call within 24-248 hours.
How was your experience with Carmelo Sgarlata?
Even though the treatments did not result in a live birth, I felt comfortable and safe with Sgarlata, like my best interests were his best interests. He went above and beyond and had several phone appointments with me, when I was unable to make appointments in the office. (Bay Area traffic). He gave me all details I needed and answered any and all questions that I had.
What one piece of advice would you give a prospective patient of Carmelo Sgarlata?
Don't be afraid to ask questions or for phone appointments.
Describe the protocols Carmelo Sgarlata used in your cycles and their degree of success.
From a previous Dr., we had 10 frozen embryo's and our treatment was for FET. I started on estrace, baby aspirin, vitamin D (due to being low), and then progesterone shots. After the transfer I continued with Estrace and progesterone until pregnancy test. One cycle was failed the other resulted in twins, then 2 separate miscarriages. I continued progesterone until miscarriages.
Describe the costs associated with your care under Carmelo Sgarlata.
This was FET and each cycle, not including medications, was about $5,000.
10
Doctor
Carmelo Sgarlata
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
2
Age
40 - 41
Treated
2014 - 2015
Success with this Doc
No
Treatment
11 IUI, 1 IVF, Donor Eggs, Donor Sperm
Diagnosis
Unexplained
2
We only saw Dr Willman occasionally to review our case (we were a "case") and a few times for baseline or sonograms. Otherwise I had an assigned case manager [at Reproductive Science Center] who couldn't answer questions (would only repeat information we already had) and had to be pressed to ask the doctors to get new information, communication was always at least one day behind, billing was a complete mess (we ended up with a refund because of over-payments?!). IUIs, egg retrieval, and fresh transfers were never with Dr Willman always someone else who was on call. She didn't always really think through how to communicate Before our one and only IVF transfer as the embryos were developing, she left me a voicemail late on a Friday afternoon to say she wanted to tell us something, didn't say what it was, and then left for the day. Of course we freaked ou
+ Read more
Age
40 - 41
Treated
2014 - 2015
Success with this Doc
No
Race
Latino
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
11 IUI, 1 IVF, Donor Eggs, Donor Sperm
Diagnosis
Unexplained
2
Describe your experience with Reproductive Science Center.
Lots of knowledgeable doctors but you won;t have the benefit of being treated by just one of them who will give you personal attention. They go by the stats there, if you don't work within their standard protocols, they are slow to adjust.
During treatment, did you feel like you were treated like a number or a human?
We only saw Dr Willman occasionally to review our case (we were a "case") and a few times for baseline or sonograms. Otherwise I had an assigned case manager who couldn't answer questions (would only repeat information we already had) and had to be pressed to ask the doctors to get new information, communication was always at least one day behind, billing was a complete mess (we ended up with a refund because of over-payments?!). IUIs, egg retrieval, and fresh transfers were never with Dr Willman always someone else who was on call. She didn't always really think through how to communicate Before our one and only IVF transfer as the embryos were developing, she left me a voicemail late on a Friday afternoon to say she wanted to tell us something, didn't say what it was, and then left for the day. Of course we freaked out and managed to get the on call doctor on the phone who gave us the bad news that the embryos weren't doing great. Finally, after all of that, Dr. Willman let me know our fresh transfer failed (second beta results) over voice mail for crying out loud.
Describe your experience with your nurse.
Very slow in responding to questions, at least one day and usually incomplete answers.
What specific things went wrong at this clinic?
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Susan Willman?
I felt like I was on an assembly line. I went (and stayed) because of the SART stats but ultimately decided they were way too cavalier about our ability to keep financing treatment without a major reassessment of what may have been going on.
What one piece of advice would you give a prospective patient of Susan Willman?
Be prepared to deal with nurses, techs, and all of the other doctors there almost exclusively, Willman will be your doctor only in the sense that is the primary doctor assigned to your case; she will not be making all of the treatment decisions or handling the procedures.
Describe the protocols Susan Willman used in your cycles and their degree of success.
IUIs with lertozole, some with bravelle, and some with follistim with menopur. All negative pregnancy tests. IVF with follistim, menopur, and ganirelix. 5 fertilized eggs, 1 day 5 embryo, 1 day 5 morula, both transferred, low chemical pregnancy resulted.
Describe your experience with your monitoring appointments.
It was efficient and impersonal, a different nurse or doctor each time. They were always pleasant though.
Describe the costs associated with your care under Susan Willman.
IUIs were about $600 plus meds, IVF retrieval and fresh transfer was about $24,000 with no PGS plus meds.
2
Doctor
Susan Willman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28 - 30
Treated
2012 - 2014
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Unexplained
10
The clinic [RSC] was amazing. Very convenient, friendly, easy to communicate with. The one downfall is how expensive everything is. However, it is comparable with other clinics in our area.... I did 3 cycles of iui. One without medication. One with closed and one with Femara. The unit medicated resulted in pregnancy but I miscarried at 5 weeks. The one with clomid did not result in pregnancy. The last cycle with Femara resulted in pregnancy but I miscarried at 11 weeks. I finally became pregnant naturally a few months later. I saw dr. Hinckley at least every other week from 4 weeks- 8.5 weeks. She ordered blood tests every other day during all of my pregnancies. She called within 6-8 hours with results after every blood test. Ultrasounds were preformed at least every week.
+ Read more
Age
28 - 30
Treated
2012 - 2014
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Unexplained
10
Describe your experience with Reproductive Science Center.
The clinic was amazing. Very convenient, friendly, easy to communicate with. The one downfall is how expensive everything is. However, it is comparable with other clinics in our area.
During treatment, did you feel like you were treated like a number or a human?
Dr Hinckley was always warm and caring. She even became emotional before I did upon leaning about my third miscarriage. She made MANY personal calls and was very understanding about my anxieties.
Describe your experience with your nurse.
Devronne was amazing, patient and caring.
How was your experience with Mary Hinckley?
Mary Hinckley was the best resource and partner we could have hoped for during our infertility journey. We LOVE her! It is not a road that anyone wants to be on... but if you have to travel it anyone would be lucky to have her by their side. She called me personally and promptly with results for EVERY test. She was very easy to get in touch with and spent as much time as we wanted with us at each appointment. Her warm smile eased our fears and anxiety everytime we saw her.
What one piece of advice would you give a prospective patient of Mary Hinckley?
Don't hesitate to contact her at anytime with any little question. She is always happy to answer anything. I think I called her team at least one time a day!
Describe the protocols Mary Hinckley used in your cycles and their degree of success.
I did 3 cycles of iui. One without medication. One with closed and one with Femara. The unit medicated resulted in pregnancy but I miscarried at 5 weeks. The one with clomid did not result in pregnancy. The last cycle with Femara resulted in pregnancy but I miscarried at 11 weeks. I finally became pregnant naturally a few months later. I saw dr. Hinckley at least every other week from 4 weeks- 8.5 weeks. She ordered blood tests every other day during all of my pregnancies. She called within 6-8 hours with results after every blood test. Ultrasounds were preformed at least every week.
Describe the costs associated with your care under Mary Hinckley.
We paid about 10,000. The initial consultation was $300 and each iui round was about $1000.
10
Doctor
Mary Hinckley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30 - 34
Treated
2012 - 2016
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Endometriosis, Tubal Blockage
10
The weaknesses [at Reproductive Science Center] are the billing team, many times I had questions regarding bills and would leave messages for RSC staff and or their billing company and not receive a call back or not hear from them for weeks...Both nurses I dealt with during my first round and second round of trying for my two children were very compassionate. They were also responsive to my emails and calls. They were patient with all of my questions and always thorough in answering them.
+ Read more
Age
30 - 34
Treated
2012 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Endometriosis, Tubal Blockage
10
Describe your experience with Reproductive Science Center.
The weaknesses are the billing team, many times I had questions regarding bills and would leave messages for RSC staff and or their billing company and not receive a call back or not hear from them for weeks.
Describe your experience with your nurse.
Both nurses I dealt with during my first round and second round of trying for my two children were very compassionate. They were also responsive to my emails and calls. They were patient with all of my questions and always thorough in answering them.
How was your experience with Mary Hinckley?
Dr. Hinckley was wonderful, she is such a kind and compassionate doctor. I felt like she was 100% invested in my case and helping me become a mother. Anytime she called to deliver news whether it was good or bad I could tell by her voice that she was in this with me. She helped me remain hopeful in a period of my life in which there were a lot of disappointments and heartbreaks. I could not have made it through all of it without her help, I am so grateful to her for that.
What one piece of advice would you give a prospective patient of Mary Hinckley?
Be patient with the process it takes time, but it is so worth it and you are in amazing hands.
Describe the costs associated with your care under Mary Hinckley.
A fresh cycle I believe was 1500 at the time and frozen were 3500, plus cost of meds
10
Doctor
Mary Hinckley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37
Treated
2016
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
Appointments were all very efficient [at Reproductive Science Center]. Only thing is certain tests/procedures did happen on specific days or within windows of time. So for someone working, it was sometimes a little inconvenient.... She has different case nurses. We didn't like our first one, and after we made he switch, we were much much happier. That relationship is just as important as the one with Dr Hinckley herself.
+ Read more
Age
37
Treated
2016
Success with this Doc
Yes
Race
East Asian
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Reproductive Science Center.
Clinic was well organized. The entire staff was all very nice, thoughtful and sensitive.
During treatment, did you feel like you were treated like a number or a human?
She was incredibly caring and thoughtful. We received incredibly personalized care and felt that our course of treatment was tailored specifically for us.
How was your experience with Mary Hinckley?
We absolutely loved her honesty. She was always the one to call me with news and updates. I felt like she was working with us and on our side. She was empathetic and caring. I felt like she understood where we were coming from, and often would give us options (if there were options), but always also gave us what she'd suggest, without pressuring us.
What one piece of advice would you give a prospective patient of Mary Hinckley?
She has different case nurses. We didn't like our first one, and after we made he switch, we were much much happier. That relationship is just as important as the one with Dr Hinckley herself.
Describe your experience with your monitoring appointments.
Appointments were all very effecient. Only thing is certain tests/procedures did happen on specific days or within windows of time. So for someone working, it was sometimes a little inconvenient.
Describe the costs associated with your care under Mary Hinckley.
Approximately $15,000 for the egg retrieval, and fresh transfer (including medications)
10
Doctor
Mary Hinckley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36
Treated
2016
Success with this Doc
No
Treatment
4 IUI, 1 IVF, Egg Freezing
Diagnosis
PCOS
10
They're [Reproductive Science Center] a well oiled machine at RSC. You may not see your assigned doctor for all procedures, but you're in good hands regardless. They all work as a team and are competent, experienced doctors...[nurses had] Very good communication skills and knowledge of ferltity treatments and my situation...I'm polycyclstic, so all meds and procedures were closely monitored to deal with my eggs. We'll tweak the process for the next round so we have more, better quality embryos.
+ Read more
Age
36
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Teacher
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
4 IUI, 1 IVF, Egg Freezing
Diagnosis
PCOS
10
Describe your experience with Reproductive Science Center.
They're a well oiled machine at RSC. You may not see your assigned doctor for all procedures, but you're in good hands regardless. They all work as a team and are competent, experienced doctors.
During treatment, did you feel like you were treated like a number or a human?
She was real and told us all news and updates in a clear and to the point, realistic, but warm manner. Excellent balance which I found necessary for our experience.
Describe your experience with your nurse.
Very good communication skills and knowledge of ferltity treatments and my situation.
How was your experience with Sara Pittenger-Reid?
She's up to date on current advancements in fertility and highly knowledgeable about all aspects of her field. She didn't coddle me (which I liked) and was genuine in all communication. I felt respected and validated as a patient and relieved to be confident I was in good hands.
What one piece of advice would you give a prospective patient of Sara Pittenger-Reid?
If you're impatient about the IVF process, calm down. If there are setbacks and delays, they're for your own good.
Describe the protocols Sara Pittenger-Reid used in your cycles and their degree of success.
I'm polycyclstic, so all meds and procedures were closely monitored to deal with my eggs. We'll tweak the process for the next round so we have more, better quality embryos.
Describe the costs associated with your care under Sara Pittenger-Reid.
My insurance covered a lifetime maximum of $10,000. We went above this amount.
10
Doctor
Sara Pittenger-Reid
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
?
Treatment
IUI
Diagnosis
Diminished Ovarian Reserve, PCOS
8
They treat you like a human being and each case is different, don't compare to other patients or treat you like any other person...She [the nurse at RSC] is always available. I have been able to reach her by phone or email and she is able to get back to me the same day. Very informative of the process and next steps...We are just starting our first IVF cycle. We have done all of the blood work, genetic testing, etc. We are starting with Provera to jump start my period, then she is having me take birth control for a month, we will then start injections. Unsure at this point exactly what medications, before we do the egg retrieval.
+ Read more
Age
Treated
Success with this Doc
?
Race
Latino
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
IUI
Diagnosis
Diminished Ovarian Reserve, PCOS
8
Describe your experience with Reproductive Science Center.
Very knowledgeable Always helpful and able to answer questions. They treat you like a human being and each case is different, don't compare to other patients or treat you like any other person.
During treatment, did you feel like you were treated like a number or a human?
I have been so comfortable each appointment. She even comes out to the waiting room to bring you back to her office. She seems very informed of my history and is able to keep in contact with me often.
Describe your experience with your nurse.
She is always available. I have been able to reach her by phone or email and she is able to get back to me the same day. Very informative of the process and next steps
How was your experience with Mary Hinckley?
My first appointment with her I was surprised at how much of my information she had already reviewed based on the packet I filled out prior to my first appointment. She had some really good questions and suggestions and I felt very comfortable with her. She also seemed very knowledgeable about different treatment options and helped us determine what was best for us.
What one piece of advice would you give a prospective patient of Mary Hinckley?
She is very welcoming and the office staff is super friendly and helpful.
Describe the protocols Mary Hinckley used in your cycles and their degree of success.
We are just starting our first IVF cycle. We have done all of the blood work, genetic testing, etc. We are starting with Provera to jump start my period, then she is having me take birth control for a month, we will then start injections. Unsure at this point exactly what medications, before we do the egg retrieval.
Describe the costs associated with your care under Mary Hinckley.
We have some insurance coverage but total will be about $11,000
9
Doctor
Mary Hinckley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
5 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
Dr Weckstein [at Reproductive Science Center] adjusted my second cycle accordingly and we had success and also were able to freeze 3 day 5 blasts. He was caring and informed....Dr Weckstein cared about us and our situation. Our success was his success....I purchased a 2 fresh unlimited frozen package. Used the first fresh with no success in October 2015. Used the second fresh which resulted in pregnancy in January 2016. The package includes all the blood work and monitoring apts, egg retreival and transfer and freeze costs for 6 months. It was around $23,000. I also paid for ICSI $1750 My meds total for both rounds equaled $5500. Roughly $30,000 total.
+ Read more
Age
29 - 30
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Entrepreneur
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
Dr Weckstein cared about us and our situation. Our success was his success.
How was your experience with Louis Weckstein?
Dr Weckstein adjusted my second cycle accordingly and we had success and also were able to freeze 3 day 5 blasts. He was caring and informed.
What one piece of advice would you give a prospective patient of Louis Weckstein?
Go to him for infertility. He's been in the business over 30 years. He has a ton of knowledge with infertility. Very very smart man.
Describe the protocols Louis Weckstein used in your cycles and their degree of success.
Can't remember the first protocol but I had 10 eggs and none fertilized. The second go around I did a micro dose Lupron protocol. I had 7 eggs and 6 fertilized. 4 made it to day 5 and were graded exceptionally high.
Describe the costs associated with your care under Louis Weckstein.
I purchased a 2 fresh unlimited frozen package. Used the first fresh with no success in October 2015. Used the second fresh which resulted in pregnancy in January 2016. The package includes all the blood work and monitoring apts, egg retreival and transfer and freeze costs for 6 months. It was around $23,000. I also paid for ICSI $1750 My meds total for both rounds equaled $5500. Roughly $30,000 total.
10
Doctor
Louis Weckstein
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Poor Egg Quality, Unexplained
10
Devron [a nurse at RSC] was awesome. I spoke with her more than the doctor because your always doing something with IVF cycles. It's a busy process and Devron was always there to help!... Billing had some issues. Other than that the caregivers are awesome.... We did egg retrieval so used injections then did progesterone oil shots for after successfull pregnancy for 12 weeks
+ Read more
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
Yes
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Poor Egg Quality, Unexplained
10
Describe your experience with Reproductive Science Center.
Billing had some issues. Other than that the caregivers are awesome.
During treatment, did you feel like you were treated like a number or a human?
She was very tentative to my needs and took immediate action when we almost lost the baby at 5 weeks
Describe your experience with your nurse.
Devron was awesome. I spoke with her more than the doctor because your always doing something with IVF cycles. It's a busy process and Devron was always there to help!
How was your experience with Mary Hinckley?
She was extremely kind and sensitive. Just what was needed for infertility treatment. She took quick measures which help save our baby at 5 weeks. Her kindness is like holding your hand. She's gentle and slow. I couldn't rave more
What one piece of advice would you give a prospective patient of Mary Hinckley?
Don't make plans. It's a roller coaster and just hang on for the ride
Describe the protocols Mary Hinckley used in your cycles and their degree of success.
We did egg retrieval so used injections then did progesterone oil shots for after successfull pregnancy for 12 weeks
Describe the costs associated with your care under Mary Hinckley.
Medication was mostly out of pocket of $5k+ For the transfer and retrieval was close to $5k. All in all we probably spent around $10k
10
Doctor
Mary Hinckley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
40
Treated
2016
Success with this Doc
Yes
Treatment
IUI, IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
I gave paperwork to the front desk [at Reproductive Science Center] and they must have thrown it away...We spent around 30,000 for an egg donor and two cycles of IVF...The front desk staff was sometimes rude and disorganized but I think they were a little short staffed for a while...Sandra [nurse] was very helpful and I was able to reach her whenever I needed to.
+ Read more
Age
40
Treated
2016
Success with this Doc
Yes
Race
Income
$50K - $99K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with Reproductive Science Center.
The front desk staff was sometimes rude and disorganized but I think they were a little short staffed for a while.
During treatment, did you feel like you were treated like a number or a human?
Dr. Hinkley was extremely informative, listened to our personal history and shared her excitement with us.
Describe your experience with your nurse.
Sandra was very helpful and I was able to reach her whenever I needed to.
What specific things went wrong at this clinic?
  • Lost paperwork
How was your experience with Mary Hinckley?
Our experience with the doctor was top notch and she made us feel that as long as we were in it for the long haul... we would eventually figure this out! I enjoyed all of our communication and felt like she was thorough from the start.
What one piece of advice would you give a prospective patient of Mary Hinckley?
Spend a little more time calling the patients and checking in on them.
Describe the protocols Mary Hinckley used in your cycles and their degree of success.
I do not remember
Describe the costs associated with your care under Mary Hinckley.
We spent around 30,000 for an egg donor and two cycles of IVF
10
Doctor
Mary Hinckley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39
Treated
2015
Success with this Doc
?
Treatment
9 IUI, 1 IVF, Donor Eggs, Donor Sperm
Diagnosis
10
Great clinic [Reproductive Science Center] that helped me to achieve my results after 3 years of trying at another clinic. She [Dr. Deborah Wachs] laid out the options and the methods used. I did start with her but worked with many of her associates since my timing and hers didn't match my cycle...I had and egg and sperm donor. They have a in house egg donor program that was nice. I went through one cycle and it was successful.
+ Read more
Age
39
Treated
2015
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
3rd of 4 Docs
Treatment
9 IUI, 1 IVF, Donor Eggs, Donor Sperm
Diagnosis
10
Describe your experience with the nursing staff.
Great help and kept in touch with me better than my last clinic
How was your experience with Deborah Wachs?
Great clinic that helped me to achieve my results after 3 years of trying at another clinic. She laid out the options and the methods used. I did start with her but worked with many of her associates since my timing and hers didn't match my cycle
What one piece of advice would you give a prospective patient of Deborah Wachs?
Do your research but know that you are at the best place
Describe the protocols Deborah Wachs used in your cycles and their degree of success.
I had and egg and sperm donor. They have a in house egg donor program that was nice. I went through one cycle and it was successful.
8
Doctor
Deborah Wachs
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
42
Treated
2016
Success with this Doc
No
Treatment
4 IUI, 3 IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids
3
(+) Smart, Experienced, Compassionate, Clear, Thorough (-) Too busy to actually participate in my care, Not creative in dealing with my low chances, seemed like she had given up on me having a baby with my own eggs before i was ready to give up...Dr. Willman took time at the beginning to understand my situation. But after that I was turned over to my nurse and didn't have much/any contact with her.
+ Read more
Age
42
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Entrepreneur
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, 3 IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids
3
During treatment, did you feel like you were treated like a number or a human?
Dr. Willman took time at the beginning to understand my situation. But after that I was turned over to my nurse and didn't have much/any contact with her.
How was your experience with Susan Willman?
(+) Smart, Experienced, Compassionate, Clear, Thorough (-) Too busy to actually participate in my care, Not creative in dealing with my low chances, seemed like she had given up on me having a baby with my own eggs before i was ready to give up
What one piece of advice would you give a prospective patient of Susan Willman?
She's very good, but don't expect to see or hear much from her.
5
Doctor
Susan Willman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
Unexplained
9
He [Dr. Evan Rosenbluth] is very friendly and easy to talk to. He listens and has a good sense of humor. He makes me feel like we have options and gives me hope. He answers questions and doesn't make me feel like I'm asking too many questions...We are about to start IUI and he explained the process. I'm on Clomid and will go in next week for treatment...We've only been to the office [RSC] twice. The first time the checkout was fine, second time as well. Friendly office staff.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Unexplained
9
Describe your experience with Reproductive Science Center.
We've only been to the office twice. The first time the checkout was fine, second time as well. Friendly office staff.
During treatment, did you feel like you were treated like a number or a human?
Last appointment he greeted us at the door.
Describe your experience with the nursing staff.
Friendly and helpful. Made me feel comfortable in a pretty nervous situation.
How was your experience with Evan Rosenbluth?
He is very friendly and easy to talk to. He listens and has a good sense of humor. He makes me feel like we have options and gives me hope. He answers questions and doesn't make me feel like I'm asking too many questions.
What one piece of advice would you give a prospective patient of Evan Rosenbluth?
Get ready for a good doctor experience.
Describe the protocols Evan Rosenbluth used in your cycles and their degree of success.
We are about to start IUI and he explained the process. I'm on Clomid and will go in next week for treatment.
Describe the costs associated with your care under Evan Rosenbluth.
It's early, initial visit was 600$ I think, second visit 75.
9
Doctor
Evan Rosenbluth
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Reproductive Science Center
San Ramon
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
45 - 46
Treated
2015 - 2016
Success with this Doc
No
Treatment
4 IVF, Donor Eggs, Donor Sperm
Diagnosis
0
He's [Dr. Evan Rosenbluth] a good doctor, but the nature of the business is that you need to be the squeaky wheel in order for the doctor or other staff to pay attention to you and your case. Otherwise, expect for things to fall through the cracks and mistakes to happen. Especially speak up if your case manger is not returning your calls or emails in a timely manner...Phone calls and emails were not responded to in a timely manner. Adriana was overworked and neglected to communicate important information to my egg donor. She also told her incorrect information, which caused my donor anxiety during the egg retrieval process. For example, she told my egg donor she would only be given a twilight anesthesia and not be put under. This was not the case. She was given general anesthesia. Adriana also gave incorrect medication instructions to my egg donor. The errors and inconsistencies almost caused my egg donor to back out of the whole process. Adriana did not give my donor confidence that the clinic knew what they were doing.
+ Read more
Age
45 - 46
Treated
2015 - 2016
Success with this Doc
No
Race
East Asian
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
4 IVF, Donor Eggs, Donor Sperm
Diagnosis
0
Describe your experience with Reproductive Science Center.
RSC is made up of 4 locations and many doctors, nurses and staff, all of whom cover for one another on any given day. Thus, the opportunities for miscommunication are great. The staff seem overworked and poorly trained. For example, when I went in for appointments, they accidentally called my egg donor's name instead of mine. Consistent protocols do not seem to be in place. For example, Dr Rosenbluth was not aware of protocols for the egg donor process and gave me incorrect information about whether my egg donor should be present in certain meetings or not. The records department also neglected to transfer my medical records to my obgyn after I filed more than one records request.
During treatment, did you feel like you were treated like a number or a human?
The staff didn't know my name even though it's a small office. I had trouble getting my calls or emails returned in a timely manner, or even at all, especially from the finance office. Only the squeekie wheel gets the grease.
Describe your experience with your nurse.
Phone calls and emails were not responded to in a timely manner. Adriana was overworked and neglected to communicate important information to my egg donor. She also told her incorrect information, which caused my donor anxiety during the egg retrieval process. For example, she told my egg donor she would only be given a twilight anesthesia and not be put under. This was not the case. She was given general anesthesia. Adriana also gave incorrect medication instructions to my egg donor. The errors and inconsistencies almost caused my egg donor to back out of the whole process. Adriana did not give my donor confidence that the clinic knew what they were doing.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
How was your experience with Evan Rosenbluth?
He's a nice person and a good communicator, but he wasn't paying attention to my health and medications prior to my donor egg embryo transfer, which likely caused it to be unsuccessful. For example, he neglected to inform me that I shouldn't be taking antihistamines prior to my transfer until I asked during my actual transfer. Too late. He and my case manager neglected to pay attention to the fact that my allergies were flared up to the point that steroids were needed to treat them. I never should have moved forward with my first FET, which proved unsuccessful. The success rate for a PGD tested donor embryo is 70%, according to the clinic and genetic testing company.
What one piece of advice would you give a prospective patient of Evan Rosenbluth?
He's a good doctor, but the nature of the business is that you need to be the squeaky wheel in order for the doctor or other staff to pay attention to you and your case. Otherwise, expect for things to fall through the cracks and mistakes to happen. Especially speak up if your case manger is not returning your calls or emails in a timely manner.
Describe the protocols Evan Rosenbluth used in your cycles and their degree of success.
My egg donor was given a straightforward protocol of Menopur, Follistim and Gonal F. 27 eggs were retrieved, 21 were mature. 15 eggs were fertilized, 6 were frozen. Out of the 15 eggs, 7 made it to Day 5 or 6 for PGD testing. Out of the 7 embryos, 5 were normal.
Describe the costs associated with your care under Evan Rosenbluth.
They were lower than rates at UCSF. I know that from a friend who also did donor egg with PGD testing. Though my costly could have been lower since my egg donor was a friend of mine and I didn't have to pay an agency fee.
6
Doctor
Evan Rosenbluth
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Reproductive Science Center
Orinda
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 32
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
10 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, PCOS
10
Well run, has an off hours number you can call. Very regimented in hours for appointments, which can be tough to coordinate with work. They are tech friendly (email, etc) and are friendly. Billing can be a headache, but frankly, I cared far more about the lab and doctor quality, and was willing to handle the billing issues (which were resolved, after several phone calls back and forth).
+ Read more
Age
31 - 32
Treated
2014 - 2015
Success with this Doc
Yes
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
10 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, PCOS
10
Describe your experience with Reproductive Science Center.
Well run, has an off hours number you can call. Very regimented in hours for appointments, which can be tough to coordinate with work. They are tech friendly (email, etc) and are friendly. Billing can be a headache, but frankly, I cared far more about the lab and doctor quality, and was willing to handle the billing issues (which were resolved, after several phone calls back and forth).
During treatment, did you feel like you were treated like a number or a human?
They cared about how I was doing. When I had my third loss (first under their care) there was a plan enacted to not only find out why it happened, but how to address it in the future. They (Dr. Rosenbluth and my nurse Valeri) were available, listened to my concerns, and answered my many questions. He followed up on research I had done and listened to what I wanted to do for my treatment, and if we disagreed on something, he explained his view (and his experience/research) and we came to a decision together. This was not the experience I had elsewhere and I truly feel he listened to me and viewed me as a human being.
Describe your experience with your nurse.
Valeri is amazing. Answered all my questions, sent me an organized calendar, got me over my fear of self-injecting PIO, and camel me down during a very scary first trimester with bleeding. She's the best.
How was your experience with Evan Rosenbluth?
He is thorough. He's been involved in a lot if research and it shows. He can clearly explain things and is frustrated (in a productive way) when he doesn't know why results are a certain why he didn't expect. When my case became more complicated he asked other doctors at a major conference for insight (to clarify, this was because it was so rare, not an indication that he isn't knowledgeable. I was impressed and appreciative that he went and did this on his own, after asking my permission). I was feeling very defeated after our third loss (again, first under his care) I told him I was scared this was never going to happen for us, and he told me he didn't think we were there yet and that he would tell me if we were. He was right. He handled curveballs very well and whenever we cycle again, he will be managing my care.
What one piece of advice would you give a prospective patient of Evan Rosenbluth?
Tell him what you want. Explain your concerns and ask questions, because he will answer.
Describe the protocols Evan Rosenbluth used in your cycles and their degree of success.
Antagonist protocol (downreg with birth control, follistim, menopur, ganirelex, baby aspirin, antibiotics before ER, Valium before transfer for fresh cycle. Estradiol, Endometrin/pio (added pio during bleeding episodes in first trimester). 11 retrieved, 9 mature, 1 day 5 blast transferred, 6 day 6 blasts frozen. Day 5 blast resulted in a miscarriage, transferred 2 frozen embryos several months later, resulting in a singleton live birth.
Describe the costs associated with your care under Evan Rosenbluth.
Meds were approximately 4 grand for the fresh cycle. IVF (including ICSI, freezing, retrieval, transfer) was about 13 grand. Frozen transfer was 3 grand, I don't remember the Meds.
10
Doctor
Evan Rosenbluth
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
Orinda
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
36 - 39
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Endometriosis, Poor Egg Quality
8
The financial department [at RSC] is very unhelpful...Next to the anguish of a failed cycle, the confusion and frustration I felt when dealing with the financial department was the worst part of going through IVF...I had no complaints about the nursing staff or case manager. I felt well-taken care of...read up on which doctor you pick, because there are many and they all have their own styles....the financial and billing aspect of this process was a nightmare and it is here that the clinic has its biggest weakness.
+ Read more
Age
36 - 39
Treated
2013 - 2016
Success with this Doc
Yes
Race
European
Income
Occupation
Writer
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Endometriosis, Poor Egg Quality
8
Describe your experience with Reproductive Science Center.
I think RSC is a great choice if you are in the Bay Area. Look at their SART success rates. Definitely read up on which doctor you pick, because there are many and they all have their own styles. The financial department is very unhelpful. If you have insurance coverage for infertility, it is very difficult to understand how much you will actually pay out of pocket until they are asking for a payment. Next to the anguish of a failed cycle, the confusion and frustration I felt when dealing with the financial department was the worst part of going through IVF.
During treatment, did you feel like you were treated like a number or a human?
For the most part, I liked Dr. Willman's "bedside manner." She was matter of fact without being cold, and went into the medical details in a way that I appreciated. In terms of her treatment plans, however, I do feel that she relies on numbers and statistics with less outside-the-box intuitive thinking, which means her treatment plans are somewhat less tailored to each individual. In my case she weighed lab results more than my medical history, so prescribed a medication protocol that looked good "on paper" but didn't take into account that I had tried something similar in the past with a poor outcome.
Describe your experience with your nurse.
I had no complaints about the nursing staff or case manager. I felt well-taken care of.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Susan Willman?
For straightforward cases, I expect Dr. Willman could be great. But in my experience, as soon as anything deviated from the norm, it all started to fall apart. She's well-respected in the Bay Area and that's got to be for a reason, but I now doubt her medical opinion based on feedback from two other REs on her protocol. For example, she told me that blastocycsts from a rescue ICSI are no less likely to be viable than from regular ICSI or just IVF. She also told me that breastfeeding would have no effect on my IVF cycle. I have spoken to other doctors who feel the opposite on both those counts. She also tends to get defensive when challenged on some of the calls she's made, which while understandable, doesn't sit right with me. Despite some major setbacks, I did get pregnant and gave birth to my kid, though trying for #2 with this doctor was a complete failure.
What one piece of advice would you give a prospective patient of Susan Willman?
Trust your gut.
Describe the protocols Susan Willman used in your cycles and their degree of success.
My first IVF cycle was an antagonist protocol and canceled for a lead follicle. My 2nd cycle was a Lupron microdose flare protocol and ultimately did lead to a pregnancy and live birth. However, we were advised to use ICSI, agreed and paid for it, and then it was not done. We had an almost total fertilization failure--out of 15 eggs only 2 fertilized. Dr. Willman said that since the sperm had looked good, she decided against ICSI. We were livid and upset. The lab did "rescue ICSI" at this point, which ultimately led to 1 frozen blastocyst. I have heard since that rescue ICSI almost never works and that the blasts that result from it are almost always nonviable. Indeed, the FET cycle we did with that blast was a failure. For our last cycle, in an attempt to conceive a 2nd child, Dr. Willman prescribed another antagonist cycle despite the fact that in the past that had led to a canceled cycle for me. It was coupled with estrogen priming, FSH and Menopur. She also prescribed human growth hormone, but not beginning till stim day 5. In speaking with other doctors, the HGH should be started far earlier in the cycle. I had poor response to the drugs and my estrogen never reached above 900, even with 12 follicles. My estrogen dipped on the day of trigger. I asked Dr. Willman if we should cancel the cycle and she recommended going ahead to retrieval because this might be as good as I would be able to get. They got 7 mature eggs. Four fertilized, and only 1 made it to day 3. On day 6 it was deemed poor quality and not frozen or transferred. I really wish we had canceled the cycle. Now she recommends donor eggs.
Describe the costs associated with your care under Susan Willman.
It's far too much effort for me to try to quantify this unfortunately, between insurance coverage, canceled cycles, etc. It's all a blur. As I said previously, the financial and billing aspect of this process was a nightmare and it is here that the clinic has its biggest weakness.
2
Doctor
Susan Willman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Reproductive Science Center
Orinda
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
IVF
Diagnosis
10
RSC is very welcoming, with a comfortable atmosphere and highly competent staff. The message portal they use for communication makes getting questions answered very easy. The only negative has been in dealing with the scheduling center. In scheduling my HSG, both my case manager and nurse had contacted the scheduling center to get in touch with me several times, and it was several days before they finally contacted me. When they did, I had only three days left to schedule the HSG and they had only one day available, which did not work with my schedule. They informed me that I could have it done at another facility and they would reach out to them to get it scheduled. I assumed they meant another RSC office, but I received a message through the communication portal directing me to an Imaging Facility or the local hospital, along with the phone numbers/contact info. I was told to let them know once I had scheduled the procedure and they would send over the paperwork. I spent close to an hour on the phone trying to get an appointment at another facility. While this is certainly not the fault of RSC, it would have been helpful to have known up front what to expect.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
10
Describe your experience with Reproductive Science Center.
RSC is very welcoming, with a comfortable atmosphere and highly competent staff. The message portal they use for communication makes getting questions answered very easy. The only negative has been in dealing with the scheduling center. In scheduling my HSG, both my case manager and nurse had contacted the scheduling center to get in touch with me several times, and it was several days before they finally contacted me. When they did, I had only three days left to schedule the HSG and they had only one day available, which did not work with my schedule. They informed me that I could have it done at another facility and they would reach out to them to get it scheduled. I assumed they meant another RSC office, but I received a message through the communication portal directing me to an Imaging Facility or the local hospital, along with the phone numbers/contact info. I was told to let them know once I had scheduled the procedure and they would send over the paperwork. I spent close to an hour on the phone trying to get an appointment at another facility. While this is certainly not the fault of RSC, it would have been helpful to have known up front what to expect.
During treatment, did you feel like you were treated like a number or a human?
Dr. Rosenbluth has been very caring, kind and thorough. At the same time, he is very honest and straightforward. He was honest about the potential challenges of my treatment and the odds of success, due to my age. I feel very comfortable with him and appreciate his attention to my care on a personal level. I also appreciate that all the doctors in the practice discussed my test results and conferred with Dr. Rosenbluth's diagnoses.
Describe your experience with your nurse.
The nurses have been wonderful. They are very caring and compassionate and make you feel at ease. My case manager, Jennifer, has been very easy to communicate with and very thorough, answering all of my questions quickly and completely.
How was your experience with Evan Rosenbluth?
Dr. Rosenbluth was welcoming and detailed in his explanations. He quickly put us at ease and made us feel as if we could trust him to navigate the procedures, testing, etc. We met with him during our initial consultation and ultrasound. I had my testing (blood work, HSG) at different facilities due to insurance coverage (blood work) and scheduling (HSG), but Dr. Rosenbluth followed up with me personally with the results of my testing and conferred with the other doctors at the clinic regarding my HSG results. We will soon be undergoing the remainder of treatment (MESA/TESE, IVF, ICSI, PGS, FET) and I'm very confident in the remaining care I'll receive from Dr. Rosenbluth and RSC.
What one piece of advice would you give a prospective patient of Evan Rosenbluth?
Trust his knowledge, experience and suggestions. Know that he is giving you the best and worse case scenario and that he has your best interests in mind.
Describe the protocols Evan Rosenbluth used in your cycles and their degree of success.
I have yet to undergo treatment and protocols with Dr. Rosenbluth. I had an initial consultation with him and an ultrasound to count the number of follicles and determine ovarian reserve, as that would help determine whether I was a viable candidate and potential success of treatment. He was pleasantly surprised by the number of follicles present (high for my age) which was followed by positive results from blood work, suggesting a normal to high ovarian reserve. He suggested an HSG because he saw a small paratubal cyst on the ultrasound, and wanted to confirm its diagnosis. Because my partner previously had a vasectomy many years ago, we knew he would need to undergo MESA/TESE, and we decided to have the procedure done at RSC rather than with his current urologist because we felt very comfortable and confident with Dr. Rosenbluth and RSC. Following his procedure, planned protocol/treatment is IVF, ICSI, PGS (because of my age), and FET. I have not been given an exact list of medications yet, just a probable list to contact my insurance company with.
Describe the costs associated with your care under Evan Rosenbluth.
The majority of my treatment will be covered by my insurance. The exceptions are MESA/TESE ($2935), PGS ($2300, plus $1750-3000 due to the genetic testing lab directly). My medications are also covered by my insurance.
10
Doctor
Evan Rosenbluth
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
Orinda
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
PCOS
8
The billing people [at RSC] don't give correct information. On my first visit, they had my insurance benefits wrong and tried to charge me over $300 for a consultation. Then when the billing specialist called me a week later to discuss pricing for my cycle, she still didn't have accurate information from my insurance....Heather has been outstanding thus far. She is in constant communication with me. She explains the next steps thoroughly and she answers all of my questions as they come up.
+ Read more
Age
Treated
Success with this Doc
?
Race
Black or African-American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
4th of 4 Docs
Treatment
1 Fertility Medications
Diagnosis
PCOS
8
Describe your experience with Reproductive Science Center.
Make sure you have a printout of your insurance benefits before you go. They didn't have my information correct when we got there even though I submitted it weeks beforehand.
During treatment, did you feel like you were treated like a number or a human?
He took the time to explain to us why he believes we've been unsuccessful in the past and also with explaining why chose to put on this certain path that we're on. He took the time to explain my condition and what we should do next and how that will be beneficial to us. We've seen other doctors in the past and have been treated like a number so I definitely know the difference.
Describe your experience with your nurse.
Heather has been outstanding thus far. She is in constant communication with me. She explains the next steps thoroughly and she answers all of my questions as they come up.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Evan Rosenbluth?
He is very thorough. He explained his thoughts for why we haven't been successful thus far. He was patient and answered all of our questions clearly. Everything we asked, he was patient and warm with his responses. The only thing I wasn't too happy about was the fact that he kept comparing me to his "slim" patients. I am overweight and it is sometimes a sensitive spot for me, but I tried not to let it overshadow the real reason we were there.
What one piece of advice would you give a prospective patient of Evan Rosenbluth?
Just to have your questions ready so that he can answer them for you. He really seems to care about his patients. And that if you're overweight, be prepared for comparison to slimmer patients.
Describe the protocols Evan Rosenbluth used in your cycles and their degree of success.
He wanted certain lab tests to be retaken by my husband and I before we began treatment. We've been on this TTC journey for 3 years now and most of our tests are from the 2-3 years ago so that was understandable. I have been diagnosed with PCOS so he explained how that effects our journey as well. It was great that he also explained why he chose to start us on injections as opposed to other methods. One thing he did that the other 3 doctors we've seen DID NOT do, is order certain labs before starting the cycle. Because of his orders, I've found out that I am Vitamin D deficient and that I am a carrier for sickle cell. My husband and I have been seeing many doctors for help to conceive and not one of them ordered any tests to determine if there were other issues that may be in play here. I appreciate Dr. Rosenbluth so very much for taking the extra precaution and alerting me to these findings. And because of these revelations, my husband is also now being tested so that we can make the best decision in how to proceed so that the sickle cell trait is not passed on to our future baby. I am so very grateful for Dr. Rosenbluth and his expertise.
Describe the costs associated with your care under Evan Rosenbluth.
$1500 for an injectable cycle plus the cost of medication ($300-$600) and any additional ultrasound costs for monitoring.
9
Doctor
Evan Rosenbluth
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Reproductive Science Center
Orinda
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
No
Treatment
Diagnosis
Diminished Ovarian Reserve
9
The doctors, case managers, finance department, etc. all do very specific things and I don't think that they are streamlined together very well, which makes it difficult for the patient to manage all the moving pieces. You don't usually see your case managers or financial advisers in person-all the communication is over the phone and/or email which is impersonal and difficult to ensure that you are getting the best care you can.
+ Read more
Age
Treated
Success with this Doc
No
Race
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
Diminished Ovarian Reserve
9
Describe your experience with Reproductive Science Center.
They have a high success rate, you can make appointments for everything and you don't have to wait very long usually. They have a number of offices and try to make your appointments at the closest one to you. They have a number of financial packages- they even refunded us money that we did not use because our two ivf cycles were cut short towards our next egg donor ivf cycle.
During treatment, did you feel like you were treated like a number or a human?
My husband and I feel that Dr. Rosenbluth cares about us and is genuinely interested in helping us meet our goals. Unfortunately, the nurses are managing to many patients and I found often did not have a good grasp on the specifics of my case. On the flip side, I spoke to Dr. Rosenbluth about my concerns and after that I have not had any negative experiences with the nurses.
Describe your experience with your nurse.
The doctors, case managers, finance department, etc. all do very specific things and I don't think that they are streamlined together very well, which makes it difficult for the patient to manage all the moving pieces. You don't usually see your case managers or financial advisers in person-all the communication is over the phone and/or email which is impersonal and difficult to ensure that you are getting the best care you can. I did not feel that my case manager understood the specifics of my unusual case but when I shared my concerns with the doctor my case manager switched and I was much happier with the level of care.
What specific things went wrong at this clinic?
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Evan Rosenbluth?
He genuinely cares about each patient and wants to help them reach their fertility goals. I think he could do an even better job with mapping out all the different aspects and requirements of the entire procedures, or have someone else (a case manager) meet with the patients right after meeting with him to explain the ebb and flow.
What one piece of advice would you give a prospective patient of Evan Rosenbluth?
When you don't understand something or you are concerned about something, let him or the staff know. If you are not satisfied with how your case is being or was handled tell him-he genuinely wants to make his practice better.
Describe the protocols Evan Rosenbluth used in your cycles and their degree of success.
We decided to do 2 back to back cycles first with a lot of meds and see if we got any eggs or how many and then do a second one if we got none or some with a lower dosage of meds. Unfortunately, I did not react well to either cycle and stopped before the retrieval as I would not have gotten more than one egg.
Describe the costs associated with your care under Evan Rosenbluth.
14,000 for general IVF cycle with the addition of medications and PGD testing from lab. As I mentioned before, there was an option to pay through a special program that I believe makes it more affordable for many. However, because our chances were so low for success we decided to pay directly to the clinic as they promised to refund us any money we did not use.
8
Doctor
Evan Rosenbluth
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Reproductive Science Center
Orinda
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38
Treated
2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
10
I've felt confident in our care throughout and highly recommend RSC [Reproductive Science Center] Orinda and Dr. Rosenbluth...The nursing staff and care coordinator have been excellent. They have been communicative and professional at each interaction. Our care coordinator has at times seemed very busy and is often difficult to reach over the phone, but she is generally responsive with email.
+ Read more
Age
38
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
10
Describe your experience with Reproductive Science Center.
I think I've largely summed up our experience. I've felt confident in our care throughout and highly recommend RSC Orinda and Dr. Rosenbluth.
During treatment, did you feel like you were treated like a number or a human?
Dr. Rosenbluth has been consistently thoughtful, clear and communicative. From our first consultation he provided thorough explanations of our options, guided us and was very receptive to questions. There were several unexpected things that came up in our cycle and each time he displayed flexibility and willingness to listen to our position. He's also just been incredibly kind, which goes a long way during a process as stressful as fertility treatment.
Describe your experience with your nurse.
The nursing staff and care coordinator have been excellent. They have been communicative and professional at each interaction. Our care coordinator has at times seemed very busy and is often difficult to reach over the phone, but she is generally responsive with email.
How was your experience with Evan Rosenbluth?
I've already done this. See previous question.
What one piece of advice would you give a prospective patient of Evan Rosenbluth?
I would work with Dr. Rosenbluth again without reservations.
Describe the protocols Evan Rosenbluth used in your cycles and their degree of success.
Because we opted for genetic testing, we used Lupron prior to our retrieval and are looking forward to a FET. We were prescribed Gonal F and Menopur during the stim cycle. In preparation for our FET we used oral estradiol and progesterone injections.
Describe the costs associated with your care under Evan Rosenbluth.
We chose to use the Attain program, so have had very little experience with the billing department at RSC. As a result, the cost of our treatment is not applicable to people who are paying per cycle.
10
Doctor
Evan Rosenbluth
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
Orinda
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
41
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI, Donor Sperm
Diagnosis
9
RSC is a wonderful clinic,and the front desk ladies are treasures. My one complaint is that procedures aren't performed in the Orinda office...I was not really a fan of Meredith. She took a long time to respond, she wasn't clear with her answers, and she was not warm. When she was busy and I dealt with different case managers, I found them much kinder. I preferred pretty much every other nurse to her....There was some mix up re calling in the antibiotic before my HSG.
+ Read more
Age
41
Treated
2016
Success with this Doc
Yes
Race
Ashkenazi Jewish, Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, Donor Sperm
Diagnosis
9
Describe your experience with Reproductive Science Center.
RSC is a wonderful clinic,and the front desk ladies are treasures. My one complaint is that procedures aren't performed in the Orinda office; I had to go all the way to San Ramon. It would also be nice if the Orinda office was open on the weekends.
During treatment, did you feel like you were treated like a number or a human?
He was incredibly warm and friendly, sharing anecdotes about his own family. He was also the perfect balance of encouraging and straightforward.
Describe your experience with your nurse.
I was not really a fan of Meredith. She took a long time to respond, she wasn't clear with her answers, and she was not warm. When she was busy and I dealt with different case managers, I found them much kinder. I preferred pretty much every other nurse to her.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Evan Rosenbluth?
Dr. Rosenbluth is amazing. He listens, and is warm, accessible and clear. Other Drs at RSC are accessible only via your case manager, but I was able to (and did) email him directly when I had questions, and he always responded fairly promptly. When I had my chemical pregnancy, he managed my expectations very well, and adequately prepared me for what would happen.
What one piece of advice would you give a prospective patient of Evan Rosenbluth?
Email him with any questions, he'll respond!
Describe the protocols Evan Rosenbluth used in your cycles and their degree of success.
Mine was pretty straightforward, IUI with no drugs. When we first started we missed ovulation b/c I never got a positive on my opk, so he moved up when I should come in and we caught it the next couple of times.
Describe the costs associated with your care under Evan Rosenbluth.
I honestly don't remember. I know that none of it was covered by insurance. I believe that for both iui cycles, it was under 5k. perhaps 3k?
10
Doctor
Evan Rosenbluth
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Reproductive Science Center
Orinda
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
41
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss
10
IVF/ICSI/PGS//FET: $17745 Consult: $275 Saline sono: $665 Lab fees: $2170 Meds (through outside insurance/clinic): $220 Storage: $500+...The clinic [Reproductive Science Center] facilities were great. Small and personal, easy to access, and things generally ran very smoothly and promptly...[Nurse] Laura was always available, compassionate and understanding, and promptly addressed my questions and concerns. It was very beneficial that most communications went through her.
+ Read more
Age
41
Treated
2016
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Recurrent Pregnancy Loss
10
Describe your experience with Reproductive Science Center.
The clinic facilities were great. Small and personal, easy to access, and things generally ran very smoothly and promptly.
During treatment, did you feel like you were treated like a number or a human?
Sometimes his explanations and discussion seemed clinical and impersonal.
Describe your experience with your nurse.
Laura was always available, compassionate and understanding, and promptly addressed my questions and concerns. It was very beneficial that most communications went through her.
How was your experience with Evan Rosenbluth?
Strengths: overall, he was personable and we could relate to him. Weaknesses: sometimes seems distracted, rushed and unwilling to talk through my questions and concerns to a satisfying degree. Wasn't as personable and encouraging as other staff we interacted with.
Describe the protocols Evan Rosenbluth used in your cycles and their degree of success.
Since my issue was recurrent miscarriages suspected to be due to chromosomally abnormal eggs, we did a standard egg retrieval and did PGS of blastocyst stage embryos to try to achieve chromosomally normal embryos. Did the frozen transfer on my natural cycle with hormonal supplementation for transfer. I was also prescribed baby aspirin.
Describe the costs associated with your care under Evan Rosenbluth.
IVF/ICSI/PGS//FET: $17745 Consult: $275 Saline sono: $665 Lab fees: $2170 Meds (through outside insurance/clinic): $220 Storage: $500+
7
Doctor
Evan Rosenbluth
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Reproductive Science Center
Orinda
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
41
Treated
2015
Success with this Doc
No
Treatment
2 IUI, 2 IVF
Diagnosis
0
The nurse ("case manager") was horrible. Terrible, inconsistent, and at times inaccurate information.
+ Read more
Age
41
Treated
2015
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 2 IVF
Diagnosis
0
During treatment, did you feel like you were treated like a number or a human?
I think the practice has really gotten away from Dr Willman. I have to assume that she originally had a more personal approach. Now, you almost never see the doctor - just a rotation of techs. They never take the time to really understand your body, but instead go purely on your numbers. In my case, where all the numbers look good, this meant that Dr Willman was incredibly overly optimistic. After two failed retrievals, she immediately jumped to donor eggs despite the fact I had explicitly said I was not ready to go there on several occasions.
Describe your experience with your nurse.
The nurse ("case manager") was horrible. Terrible, inconsistent, and at times inaccurate information. Worse, when I raised my concerns with Dr Willman and asked for a different nurse, she was very reluctant to enable this - despite agreeing that the nurse had made mistakes.
What specific things went wrong at this clinic?
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
How was your experience with Susan Willman?
Please see my earlier comments.
What one piece of advice would you give a prospective patient of Susan Willman?
Get a second opinion
0
Doctor
Susan Willman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Reproductive Science Center
Orinda
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
35
Treated
2016
Success with this Doc
No
Treatment
4 IUI, 3 IVF
Diagnosis
Poor Egg Quality, Unexplained
8
You don't get a ton of face time with your doctor [at Reproductive Science Center] . You may or not see them at all once your cycle starts. However, every physician with whom I've interacted has been kind, reassuring, and competent....12k for ivf (not including meds) 17k for freeze all with PGS (not including meds)...I was verbally told they were drawing a beta when my period was a week late (getting ready to start a cycle), but only drew estrogen and progesterone.
+ Read more
Age
35
Treated
2016
Success with this Doc
No
Race
European, Middle Eastern
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
4 IUI, 3 IVF
Diagnosis
Poor Egg Quality, Unexplained
8
Describe your experience with Reproductive Science Center.
You don't get a ton of face time with your doctor. You may or not see them at all once your cycle starts. However, every physician with whom I've interacted has been kind, reassuring, and competent.
During treatment, did you feel like you were treated like a number or a human?
She's kind, thoughtful, and funny. It feels as though she cares if you're pregnant-- not just for her success rates but because she wants to help grow families.
Describe your experience with your nurse.
Sandra is prompt on responses, and gives great updates. Sometimes it's frustrating to have questions be filtered through her-- it's hard to get an answer "straight from the horse's mouth", but Sandra does a great job interpreting answers.
What specific things went wrong at this clinic?
  • Failed to order appropriate test
How was your experience with Sara Pittenger-Reid?
She's very thoughtful and comprehensive in her thinking. She tries to set expectations and gives some rationales when things don't go as plan. She's willing to think outside the box and incorporate ideas from other physicians within her practice as well as from her previous clinics and any research you bring in. She may not always follow or endorse things, but she's willing to consider it and give a rationale why she thinks it will or won't be beneficial in this scenario.
What one piece of advice would you give a prospective patient of Sara Pittenger-Reid?
Become friends with your nurse, who will be your primary point of contact.
Describe the protocols Sara Pittenger-Reid used in your cycles and their degree of success.
We started with an estrogen priming antagonist with hgh protocol and that cycle was converted to iui due to lack of synchronization. Then we went to micro dose Lupron with hgh and had a chemical pregnancy (11R, 8M, 4F, transferred 2 at day 3, nothing to freeze). We did some further work up to make sure we weren't missing anything. Our next cycle would be a micros dose Lupron with hgh again, but was canceled at baseline due to a cyst. Final cycle was exactly like the second (MDL with HGH). We had 8 retrieved, 7 mature, 7 fertilize, 7 fabulous at day 3, all gone by day 5. Nothing to transfer or freeze. While she does not know why we don't make blasts, she's not pushing us to cycle again. She assumes it's poor egg quality as all sperm tests came back completely normal (including DNA frag). She's now recommending donor eggs or donor sperm.
Describe the costs associated with your care under Sara Pittenger-Reid.
12k for ivf (not including meds) 17k for freeze all with PGS (not including meds)
8
Doctor
Sara Pittenger-Reid
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Reproductive Science Center
Foster City
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF
Diagnosis
PCOS
10
he clinic [Reproductive Science Center] is very well organized. All the nurses and staff are very friendly and willing to answer questions. When we started each different course of treatment (IUI vs IVF) we were required to watch videos explaining the treatment. At first I was a bit resentful of having to watch videos about our treatment but they were actually very educational and helpful! The only drawback of this location is that although M-F I was seen at the Foster City location, you have to go to their main location in San Ramon on weekends and holidays. That location is very nice though so all in all not a bad drawback.
+ Read more
Age
35
Treated
2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Investment Banker
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
PCOS
10
Describe your experience with Reproductive Science Center.
The clinic is very well organized. All the nurses and staff are very friendly and willing to answer questions. When we started each different course of treatment (IUI vs IVF) we were required to watch videos explaining the treatment. At first I was a bit resentful of having to watch videos about our treatment but they were actually very educational and helpful! The only drawback of this location is that although M-F I was seen at the Foster City location, you have to go to their main location in San Ramon on weekends and holidays. That location is very nice though so all in all not a bad drawback.
How was your experience with Sara Pittenger-Reid?
Dr Reid was amazing throughout this process. We started our treatment with IUI and after 2 unsuccessul rounds we wanted to change courses. Dr. Reid throughly explained our other options and supported us with all options. She was neutral throughout the decision making process and did not push us one way or the other. We ended up choosing to do IVF and were so happy we did. She was kind and patient with all of our many questions and helped us understand what to expect along the way. She made sure to schedule us on a day when she was doing embryo transfers so we could see her familiar face. At every step of our journey she impressed us with her compassion for what we were going through and knowledge of her field! We are now expecting a healthy baby boy and are thrilled with our decision to seek treatment from Dr. Reid.
Describe the costs associated with your care under Sara Pittenger-Reid.
We had an insurance benefit through Progeny and Dr. Reid's clinic was one of the clinics they recommended and was covered through our insurance benefit.
10
Doctor
Sara Pittenger-Reid
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Science Center
Foster City
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
?
Treatment
IUI
Diagnosis
Unexplained
8
The nursing staff [at Reproductive Science Center] is okay. Not as communicative as I would have liked. I think sometimes they forget this is new for most patients, and we need a lot of guidance and coaching...My initial intake paperwork was misplaced, and I had to send it in a second time...The physical building in foster city is nearly impossible to find. There's virtually no signage and I had to ask multiple people to help me find it.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI
Diagnosis
Unexplained
8
Describe your experience with Reproductive Science Center.
The physical building in foster city is nearly impossible to find. There's virtually no signage and I had to ask multiple people to help me find it.
During treatment, did you feel like you were treated like a number or a human?
Dr. Pittinger-Reid is fantastic. She is patient, and very calm, cool, and collected. She is happy to answer questions, and understands that this can be emotionally and physically demanding.
Describe your experience with the nursing staff.
The nursing staff is okay. Not as communicative as I would have liked. I think sometimes they forget this is new for most patients, and we need a lot of guidance and coaching.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
How was your experience with Sara Pittenger-Reid?
Dr. Reid is incredibly thorough. She helped me stay calm and positive. I really appreciated her honest approach and proactivity. She really cares about you as a person and help to dispel my self diagnostic fears.
What one piece of advice would you give a prospective patient of Sara Pittenger-Reid?
Be as open and honest as possible. It's not always an easy subject to broach, but it's important that your physician has all of the information, even if you think it's not pertinent.
10
Doctor
Sara Pittenger-Reid
Communication
Compassion
Frequency seen during appointments
8
Clinic
Reproductive Science Center
Foster City
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less