Reproductive Medicine and Surgery Center of Virginia

Available Resources

Genetic counseling is not offered: Not OfferedAcupuncture is not offered: Not OfferedMental health counseling: OfferedNutrition counseling is not offered: Not OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Charlottesville
595 Martha Jefferson Drive
Charlottesville, VA 22911
866-540-5190
On a scale from 0-10, how likely are you to recommend Reproductive Medicine and Surgery Center of Virginia to a friend?
Strongly recommend: 9Don't recommend: 48.4
13 assessments
  • 69% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 31% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
219
Annual Cycles National Avg.
344
13 assessments
10
Age
39 - 40
Treated
2014 - 2015
Success with this Doc
No
Treatment
4 IUI, 4 IVF, Donor Eggs
Diagnosis
10
The clinic [Reproductive Medicine and Surgery Center of Virginia] is very small and no one is made to feel like they are a number. The physicians and the nurses are so nice and really do want the best for you as a patient... The nursing staff care about you as a person. They are all so kind and compassionate. They are always willing to answer questions and give you a hug when you need it... I have no complaints with the scheduling here.
+ Read more
Age
39 - 40
Treated
2014 - 2015
Success with this Doc
No
Race
East Asian
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 3 Docs
Treatment
4 IUI, 4 IVF, Donor Eggs
Diagnosis
10
During treatment, did you feel like you were treated like a number or a human?
Dr. Bateman has a kind and gentle bedside manner. In the very beginning, I wasn't necessarily a fan. I felt he was more "old school" in his bedside manner, more hands off. However, the longer I was in the clinic and the more I interacted with him, the more I realized he was genuinely invested and truly hopeful for me as a person and potential mother. I miscarried 3 times and Dr. Bateman delivered that news to me 2 of the 3 times. He was so compassionate, to the point that I felt he was tearing up telling me the news during my last miscarriage. The clinic is very small and no one is made to feel like they are a number. The physicians and the nurses are so nice and really do want the best for you as a patient.
Describe your experience with your nurse.
The nursing staff care about you as a person. They are all so kind and compassionate. They are always willing to answer questions and give you a hug when you need it. There were several times I cried in the office and they were so kind and understanding. They were always waiting with a hug. The clinic is small so no one feels like a number. The nurses were joyful when I was pregnant and sad when I miscarried. I truly felt they were engaged in my care and wanted and hoped for the best.
How was your experience with Bruce Bateman?
I would recommend Dr. Bateman over again. He started the fertility clinic in Charlottesville and has years of experience under his belt. He was always very knowledgable and helpful when I asked questions. I also appreciated his understanding in one of our meetings when discussing all types of interventions during IVF (ICSI, assisted hatching). My husband and I were part of the shared risk program and as a result it required us to comply with clinical recommendations. Dr. Bateman and I had a discussion about assisted hatching, pros/cons. I told Dr. Bateman I wanted minimal intervention and he understood my wishes and allowed me to choose that for our second cycle of IVF despite the recommendation to proceed with assisted hatching. I appreciated him listening to my needs and comfort level. I did proceed to get pregnant, but miscarried in the first trimester. In the end our outcome wasn't ideal, but I was appreciative of Dr. Bateman listening to me as a patient and honoring my request.
What one piece of advice would you give a prospective patient of Bruce Bateman?
Be engaged in the process and take ownership and ask lots of questions until you understand the process, especially the medication! It is a lot to take in and keep straight and you deserve to understand everything along the way.
Describe your experience with your monitoring appointments.
The monitoring appointments were never an issue for me. They were always very accommodating to meet my needs. I never had a conflict. Any lab work had to be completed by 2pm because of their lab. So I could not come in the afternoon for lab work. However, that wasn't an issue for me but I could see that being a problem for some. Ultrasound appointments they try and schedule first thing at 8am when they open so I could get in and out. If I couldn't come in the morning, they were always able to accommodate me when I could come. I have no complaints with the scheduling here.
9
Doctor
Bruce Bateman
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Medicine and Surgery Center of Virginia
Charlottesville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33
Treated
2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Endometriosis
10
Frozen egg retrieval and transfer [at Reproductive Medicine and Surgery Center] was around $10,200. Not including medications...You get passed around by the nurses because whoever is available at the time sees you or answers your calls. They did a good job throughout the process. I know they are juggling a lot of patients at a time so sometimes I felt like they may have not understood where I was in the process at times but I don't think that was their fault. It was more related to the amount of patients they see. They also knew my name and I developed a relationship with them during my course of treatment which was nice.
+ Read more
Age
33
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
3 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Endometriosis
10
Describe your experience with Reproductive Medicine and Surgery Center of Virginia.
Wait times can be long in the office but that's kinda out of their control. The doctors and nurses are compassionate and they communicate well throughout the process. I wasn't a big fan of their financial person but we only had to deal with her a couple times.
During treatment, did you feel like you were treated like a number or a human?
He personally called me a number of times during our IVF cycles. We had to stop our first cycle after I had a bad reaction to cetrotide and he called me and was compassionate. When we started our next cycle and had 1 embryo he called and congratulated me which I thought was really nice.
Describe your experience with your nurse.
You get passed around by the nurses because whoever is available at the time sees you or answers your calls. They did a good job throughout the process. I know they are juggling a lot of patients at a time so sometimes I felt like they may have not understood where I was in the process at times but I don't think that was their fault. It was more related to the amount of patients they see. They also knew my name and I developed a relationship with them during my course of treatment which was nice.
How was your experience with Bruce Bateman?
I saw all the doctors at the clinic but Dr Bateman did my egg retrieval and implantation and I fully trusted him. He knew what he was doing and he had an excellent bedside manner. He didn't mess around but you could tell he really cares about his patients.
What one piece of advice would you give a prospective patient of Bruce Bateman?
If you have questions, ask them. Fertility dotors sometimes assume that you know what to expect because they do it everyday. At first I thought I wasn't getting enough information but it was just because I wasn't asking questions. Dr Bateman will spend time answering your questions and making you feel better about the process.
Describe the protocols Bruce Bateman used in your cycles and their degree of success.
I used gonalF, cetrotide, pregnyl during my first IVF cycle. But I had a bad reaction to the cetrotide and we had to stop the cycle because my estrogen dropped significantly. The next cycle I used the same medications except I did Lupron shots twice a day instead of the cetrotide. That ended up working.
Describe the costs associated with your care under Bruce Bateman.
Frozen egg retrieval and transfer was around $10,200. Not including medications.
10
Doctor
Bruce Bateman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Medicine and Surgery Center of Virginia
Charlottesville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Unexplained
10
The nurses are awesome at RMSCV. They don't make any question feel dumb and they are so friendly and understanding. They quickly return calls, know answers to questions sometimes before I can even ask! They know what I need and give comfort and knowledge.... I love the calm atmosphere they create in their exam rooms. There are images on the lights so you have something to look at. All the gowns are cloth and so are the sheets - so much better than the crinkly paper ones. In the bathroom they provide feminine products if you need them after a procedure and there's always nice lotions to make you feel "pretty." These little touches help me be more relaxed. The technology is up to date and they let you see all of your images. Building feels "new" and the decor is tasteful. Being connected to the hospital makes having additional testing easy.
+ Read more
Age
34 - 35
Treated
2015 - 2016
Success with this Doc
?
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
4th of 4 Docs
Treatment
2 IUI
Diagnosis
Unexplained
10
Describe your experience with Reproductive Medicine and Surgery Center of Virginia.
I love the calm atmosphere they create in their exam rooms. There are images on the lights so you have something to look at. All the gowns are cloth and so are the sheets - so much better than the crinkly paper ones. In the bathroom they provide feminine products if you need them after a procedure and there's always nice lotions to make you feel "pretty." These little touches help me be more relaxed. The technology is up to date and they let you see all of your images. Building feels "new" and the decor is tasteful. Being connected to the hospital makes having additional testing easy.
During treatment, did you feel like you were treated like a number or a human?
Dr Bateman truly cares. He explains everything simply and compassionately.
Describe your experience with your nurse.
The nurses are awesome at RMSCV. They don't make any question feel dumb and they are so friendly and understanding. They quickly return calls, know answers to questions sometimes before I can even ask! They know what I need and give comfort and knowledge.
How was your experience with Bruce Bateman?
Dr Bateman is the best! He cares for every patient and really wants to help. He's candid but in a kind and compassionate way. He makes you feel like you are his only patient. On multiple times he returned my calls after business hours to explain things or just to calm my nerves.
What one piece of advice would you give a prospective patient of Bruce Bateman?
Choose Dr Bateman - he will be honest and a support for you as you go down your path.
Describe the costs associated with your care under Bruce Bateman.
We elected and we're accepted to the shared risk program. It's $20,000 and includes freezing embryos, all visits, retrieval, etc. This doesn't cover medication. It's a program where you bring home a baby or you get your money back.
10
Doctor
Bruce Bateman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Medicine and Surgery Center of Virginia
Charlottesville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
28
Treated
2016
Success with this Doc
No
Treatment
3 IUI, 2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Tubal Blockage
6
We had to meet with all 3 different doctors [at Repro Med Surgery Ctr of VA] and that resulted in a lot of confusion for us. They all had different opinions on our outcome and different recommendations on what we should try. This led to a lot of unnecessary strain and stress...We had an appointment snafu as one of the receptionists didn't understand the nature of the appointment and caused me to delay an appointment. The nurses didn't call me back until hours after I left a message. When I had my laparoscopy they initially billed it has a tubal ligation and my insurance wouldn't pay.
+ Read more
Age
28
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
3 IUI, 2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Tubal Blockage
6
Describe your experience with Reproductive Medicine and Surgery Center of Virginia.
We had to meet with all 3 different doctors and that resulted in a lot of confusion for us. They all had different opinions on our outcome and different recommendations on what we should try. This led to a lot of unnecessary strain and stress. We did tell them our complaints and they attempted to straighten things out but it was still terrible to get such different opinions.
During treatment, did you feel like you were treated like a number or a human?
Dr. Williams is a very kind doctor. He checks in after hours to see how things are going or to make sure you understand exactly what is going on.
Describe your experience with the nursing staff.
Stephanie is amazing. She is great. Ashley is also really sweet. The other nurses are great too, but these are the ones I met with most.
What specific things went wrong at this clinic?
  • Lost appointments
  • Provided conflicting information
  • Failed to convey critical information
  • Scheduled the wrong procedure
How was your experience with Christopher Williams?
Dr. Williams worked very hard to try to get us pregnant. Unfortunately it did not work out for us. He did go above and beyond to try to make it happen. Dr. Williams is very compassionate and explains everything in a way that's easy to understand. He truly cares about his patients.
What one piece of advice would you give a prospective patient of Christopher Williams?
You won't get to see him every time which is unfortunate because he is the best.
Describe the protocols Christopher Williams used in your cycles and their degree of success.
The first time I was with dr. Bateman. We did clomid days 5-9 and IUI. I ovulated but no pregnancy. Then we opted to do a laparoscopy because I had questionable fallopian tubes. I had one tube removed due to ectopic pregnancy which was conceived naturally. The next time we did letrozole and monitoring. I only produced one egg and it was on the side with no tube so we canceled. The next time we did gonal f and letrozole and I produced no follicles. We did ivf with the lupron flare protocol. I had only one egg. It didn't fertilize right away so the did rescue ICSI, but the embryo stopped growing on day 5. We did not transfer. The next time we did 150 iu of gonal f for several days along with cetrotide and letrozole. I had 2 follicles but only one egg retrieved. It fertilized and we transferred on day 3. It did not stick. Now we are changing clinics and doing donor egg.
Describe the costs associated with your care under Christopher Williams.
They initially told us the iui would be $300 but it was closer to $500. Apparently they don't tell you all the hidden costs involved. We spent $15,000 on a two ivf cycle package plus about $4500 in medications.
8
Doctor
Christopher Williams
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Reproductive Medicine and Surgery Center of Virginia
Charlottesville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2016
Success with this Doc
Yes
Treatment
4 IUI, 1 Egg Freezing
Diagnosis
Anovulation, Male Factor, Unexplained
10
Stephanie and Laura (IVF Nurse Coordinators [at Reproductive Medicine and Surgery Center]) are wonderful and easy to communicate with. Throughout the IVF process, I've had much more contact with them on a weekly (sometimes daily) basis. Stephanie always knows where I left off with treatment and can explain where we're going next...RMSCVA is a small clinic supporting Charlottesville and the Central Va region. There are three doctors (all are wonderful) and the nursing staff is top notch.
+ Read more
Age
31
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Architect
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 Egg Freezing
Diagnosis
Anovulation, Male Factor, Unexplained
10
Describe your experience with Reproductive Medicine and Surgery Center of Virginia.
RMSCVA is a small clinic supporting Charlottesville and the Central Va region. There are three doctors (all are wonderful) and the nursing staff is top notch. I feel so lucky to have such a great clinic just miles from my home. Getting in for appointments is typically very easy and seamless. Wait times have never been more than 15 minutes. However, i think it is worth noting that you don't consistently see the same doctor at this clinic. I've had ultrasounds by all three doctors and IUIs by all three. As far as I can tell, it mostly depends on the day and time of your procedure.
During treatment, did you feel like you were treated like a number or a human?
I have never felt like a number at RMSCVA. The nurses are extremely approachable and friendly. After a few visits, most of them knew my name! There are 3 doctors at the practice, and depending on appointment time and day you may meet with any of them. At first I was concerned about not meeting with the same doctor each time, but I felt at ease with all 3. Plus, they were all very attentive and remembered where I left off with each visit.
Describe your experience with your nurse.
Stephanie and Laura (IVF Nurse Coordinators) are wonderful and easy to communicate with. Throughout the IVF process, I've had much more contact with them on a weekly (sometimes daily) basis. Stephanie always knows where I left off with treatment and can explain where we're going next
How was your experience with Bruce Bateman?
My husband and I were dealing with male infertility primarily and wanted to know and learn absolutely everything we could about our situation. Dr. Bateman was great at explaining things, but doesn't sugarcoat - which we really appreciated. We wanted facts and to know straight up what our various options were. Dr. Bateman doesn't come across as especially warm, but each time I see him he smiles and gives my hand a squeeze. He also has an endearingly dry sense of humor.
What one piece of advice would you give a prospective patient of Bruce Bateman?
Respect and trust his knowledge on the subject. I would often read blog posts of things and think I understood them - but let him explain the entire process and trust him.
8
Doctor
Bruce Bateman
Communication
Trustworthiness
Compassion
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Medicine and Surgery Center of Virginia
Charlottesville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor
6
I felt like if RMSCVA took the time to do additionally tests and fully review my partner's sperm analysis, we would not have wasted time or funds on IUI....Brittany - my coordinator for IUI -- was excellent!...Small RE in Charlottesville. They do not have a separate waiting room for people who bring children, so please be aware.
+ Read more
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor
6
Describe your experience with Reproductive Medicine and Surgery Center of Virginia.
Small RE in Charlottesville. They do not have a separate waiting room for people who bring children, so please be aware.
During treatment, did you feel like you were treated like a number or a human?
I don't feel like Dr. Bateman took the time to diagnose our issues/ review our past medical history. He certainly is an excellent doctor, but it wasn't until after I'd already undergone 2 IUI cycles that we did the testing to determine my AMH (ovarian reserve) is low. That, coupled with my partner's male factor, meant IUIs were likely never going to be effective for us. I felt like if RMSCVA took the time to do additionally tests and fully review my partner's sperm analysis, we would not have wasted time or funds on IUI.
Describe your experience with your nurse.
Brittany - my coordinator for IUI -- was excellent!
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Bruce Bateman?
Dr. Bateman takes a conservative approach. We had to ask for additional interventions in order to have a more aggressive treatment plan.
Describe the protocols Bruce Bateman used in your cycles and their degree of success.
I did 2 cycles of Letrozole/Femara combined with IUI. I added a trigger shot. RMSCVA doesn't necessarily do ultrasound monitoring during IUI cycle (they ask you to do OPKs at home). I asked RMSCVA to add two things which they didn't recommend for me: 1) mid-cycle monitoring because I didn't want to waste a cycle by missing ovulation, and 2) a trigger shot in order to better time IUI. First cycle resulted in a chemical pregnancy and second cycle was a negative.
5
Doctor
Bruce Bateman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Reproductive Medicine and Surgery Center of Virginia
Charlottesville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 37
Treated
2008 - 2016
Success with this Doc
?
Treatment
5 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
So far our treatment plan [at Reproductive Medicine and Surgery Center of Virginia] has been done through email/phone communication and our nurse has been very quick to respond thoughtfully to all questions and try to accommodate our needs...Our current cycle will be $12,000 with ICSI included. However that does not include medications or my husband's TESE procedure or genetic testing....Everyone is extremely friendly, helpful and quick to answer questions. They are like family! You know you've made some friends when you call the receptionist and they know your backstory and your name without even asking it. I feel safe and comforted by this clinic.
+ Read more
Age
29 - 37
Treated
2008 - 2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
Describe your experience with Reproductive Medicine and Surgery Center of Virginia.
Everyone is extremely friendly, helpful and quick to answer questions. They are like family! You know you've made some friends when you call the receptionist and they know your backstory and your name without even asking it. I feel safe and comforted by this clinic.
During treatment, did you feel like you were treated like a number or a human?
He was very thoughtful and caring. He responds quickly by email and by phone. He took over an hour to speak to my husband and I by phone so that we would not have to return to the clinic for another appointment. He seems to genuinely care about us and wants what is best, but is open and honest about our chances.
Describe your experience with your nurse.
So far our treatment plan has been done through email/phone communication and our nurse has been very quick to respond thoughtfully to all questions and try to accommodate our needs.
How was your experience with Christopher Williams?
He made this process so much easier for us by being available whenever we had questions. He never seemed rushed to move on to another appointment and always made us feel like we had his undivided attention.
What one piece of advice would you give a prospective patient of Christopher Williams?
Be open and communicate all of your questions/fears, etc. He will be open and honest with you.
Describe the protocols Christopher Williams used in your cycles and their degree of success.
I am in the process of getting ready for an IVF treatment now, but we will be doing a frozen embryo transfer. In the past he helped with IUI treatments both with Clomid and injections.
Describe the costs associated with your care under Christopher Williams.
Our current cycle will be $12,000 with ICSI included. However that does not include medications or my husband's TESE procedure or genetic testing.
10
Doctor
Christopher Williams
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Medicine and Surgery Center of Virginia
Charlottesville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
27 - 28
Treated
2014 - 2015
Success with this Doc
No
Treatment
1 IUI
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
I had a great experience with this clinic [Reproductive Medicine and Surgery Center of VA]. Everyone was always so nice and reassuring. No one judged me or made me uncomfortable.... The nursing staff was very compassionate and well informed. They always answered my questions.... We started by initially running blood work to check for the most common reasons for my infertility. Then we did a test to check for blockage in my Fallopian tubes. We tried several rounds of Clomid to make me ovulate regularly and then a round of Femera because we had no success with Clomid. Femera offered even less of a result so we then tried IUI beginning with injections to produce follicles. We had an IUI after the injections, but that also failed.
+ Read more
Age
27 - 28
Treated
2014 - 2015
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
Describe your experience with Reproductive Medicine and Surgery Center of Virginia.
I had a great experience with this clinic. Everyone was always so nice and reassuring. No one judged me or made me uncomfortable.
During treatment, did you feel like you were treated like a number or a human?
Dr. Smith was always nice and reassuring. She made sure to answer all of my questions and made sure I understood what we were doing. She stayed confident even when I was not.
Describe your experience with the nursing staff.
The nursing staff was very compassionate and well informed. They always answered my questions.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Laura Smith?
Dr. Smith is great at what she does. She made sure I always understood what she talked about and always answered my questions. She stayed confident even when I was not. She was quick to make any changes when the results were not going as planned, which made me feel better.
What one piece of advice would you give a prospective patient of Laura Smith?
Don't be afraid to ask questions.
Describe the protocols Laura Smith used in your cycles and their degree of success.
We started by initially running blood work to check for the most common reasons for my infertility. Then we did a test to check for blockage in my Fallopian tubes. We tried several rounds of Clomid to make me ovulate regularly and then a round of Femera because we had no success with Clomid. Femera offered even less of a result so we then tried IUI beginning with injections to produce follicles. We had an IUI after the injections, but that also failed.
Describe the costs associated with your care under Laura Smith.
The costs seemed to be about average. One great thing was that they offer discount programs for IVF.
10
Doctor
Laura Smith
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Medicine and Surgery Center of Virginia
Charlottesville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 36
Treated
2009 - 2013
Success with this Doc
Yes
Treatment
3 IUI, 3 IVF, Egg Freezing, Surrogacy
Diagnosis
Recurrent Pregnancy Loss, Uterine Fibroids, Immunological, Unexplained
10
The clinic overall was great. The staff / billing was great. The doctors are wonderful. The nurses are great, too, but I do remember being frustrated a few times.
+ Read more
Age
32 - 36
Treated
2009 - 2013
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 3 IVF, Egg Freezing, Surrogacy
Diagnosis
Recurrent Pregnancy Loss, Uterine Fibroids, Immunological, Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
I loved Dr. Williams. I saw him for many years, so we developed a relationship along the way. My husband and I felt that he truly cared for us. He went above and beyond when I was desperate and wanted to try crazy things. We went above and beyond helping talk me through decisions. He even showed up at our state capitol building to speak out against personhood. It was great to have him there fighting with me outside of the clinic. I always felt that he treated me as an individual and was very sympathetic through our many losses.
Describe your experience with your nurse.
Overall, they did a good job, but there were a few snafus from time to time that don't seem like a big deal now, but were very upsetting to me at the time.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Christopher Williams?
I had no negative experiences at all with Dr. Williams. He was knowledgeable, kind, caring and competent. He went above and beyond with helping me decide things. Most doctors would have given you the facts and then said it's up to you, but he talked the whole situation through with me on more than a medical level. He also joined me in our state's capitol to help fight negative IVF legislation, so I was thrilled to see him outside of the clinic. He was extremely compassionate towards our situation and when we miscarried.
What one piece of advice would you give a prospective patient of Christopher Williams?
Nothing, really. You are in good hands.
Describe the protocols Christopher Williams used in your cycles and their degree of success.
He tailored it to me each time. I was always successful in producing many eggs, and subsequently many high quality embryos.
10
Doctor
Christopher Williams
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Medicine and Surgery Center of Virginia
Charlottesville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Unexplained
10
The clinic [RMSC] is extremely warm and inviting. They make you feel comfortable during a time that is stressful and emotional. Everyone there is so sweet and understanding. Compassion is key for them!...The nurses at the clinic were very thorough and took the time to explain how to do each injection and even when to do it. We had issues with my insurance covering the medications and they worked with me in order to get it covered...Answered all concerns and questions promptly and would return calls the same day!
+ Read more
Age
33
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IVF
Diagnosis
Unexplained
10
Describe your experience with Reproductive Medicine and Surgery Center of Virginia.
The clinic is extremely warm and inviting. They make you feel comfortable during a time that is stressful and emotional. Everyone there is so sweet and understanding. Compassion is key for them!
During treatment, did you feel like you were treated like a number or a human?
She, the other doctors and the nurses took the time to explain things in detail. Answered all concerns and questions promptly and would return calls the same day!
Describe your experience with your nurse.
The nurses at the clinic were very thorough and took the time to explain how to do each injection and even when to do it. We had issues with my insurance covering the medications and they worked with me in order to get it covered.
How was your experience with Laura Smith?
Dr. Smith was patient and took the time to explain things in detail and cover any questions I had. She made sure I understood what each step consisted of and what the next step was. I never left her office confused or with questions. She was very compassionate with my husband and I taking time to reassure us and explain things in language we understood.
What one piece of advice would you give a prospective patient of Laura Smith?
Be prepared for a lot of information. Bring a notebook!
Describe the protocols Laura Smith used in your cycles and their degree of success.
I took a round of several injections and did one trigger shot right before the retrieval.
Describe the costs associated with your care under Laura Smith.
We paid around $18,000 for everything except medication
10
Doctor
Laura Smith
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Medicine and Surgery Center of Virginia
Charlottesville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2013
Success with this Doc
Yes
Treatment
5 IUI, 1 IVF
Diagnosis
None, Unexplained
10
When it was time to be discharged to my regular OB they hugged me like they were saying goodbye to a family member.
+ Read more
Age
31
Treated
2013
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 4 Docs
Treatment
5 IUI, 1 IVF
Diagnosis
None, Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
Dr. Williams and the entire team at RMSCVA knew me by name and face and treated me like I was the only patient that mattered. I was never rushed through appointments and never made to feel like my thoughts, opinions or ideas were stupid. When there were issues or questions regarding my treatment plan, Dr. Williams called me personally and spend 30 minutes on the phone discussing my options calmly and patiently. I cannot say enough positive things about my experience.
Describe your experience with the nursing staff.
If I cried, they cried with me. If I laughed, they laughed with me. When it was time to be discharged to my regular OB they hugged me like they were saying goodbye to a family member.
How was your experience with Christopher Williams?
Sensitive, kind, soothing, humorous if the situation called for it.
What one piece of advice would you give a prospective patient of Christopher Williams?
Be honest with how you're feeling and don't hesitate for a moment to ask a question if you think it's important.
10
Doctor
Christopher Williams
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Reproductive Medicine and Surgery Center of Virginia
Charlottesville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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1
Age
35
Treated
2015
Success with this Doc
No
Treatment
3 Fertility Medications
Diagnosis
1
They [the nursing staff] responded to messages appropriately, answered the questions, and showed compassion with setbacks.
+ Read more
Age
35
Treated
2015
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 Fertility Medications
Diagnosis
1
During treatment, did you feel like you were treated like a number or a human?
I felt like he just went through a checklist on his way to IVF and learned nothing about me personally (besides bloodwork).
Describe your experience with the nursing staff.
They responded to messages appropriately, answered the questions, and showed compassion with setbacks.
What specific things went wrong at this clinic?
  • Failed to order appropriate test
How was your experience with Bruce Bateman?
No questions were asked that I didn't offer and no suggestions were made besides everything I could look up on Google. He just went through bloodwork, HSG, drugs, sperm sample. Nothing felt specific to me. He would come in and say he read the chart and knows all about everything each visit. I had to call back every month to ask the nurse what the next step was.
What one piece of advice would you give a prospective patient of Bruce Bateman?
Do your own research and bring lots of questions because extra information will not be offered to you.
1
Doctor
Bruce Bateman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
Reproductive Medicine and Surgery Center of Virginia
Charlottesville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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6
Age
40
Treated
2015
Success with this Doc
No
Treatment
1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
6
The nurses [at Reproductive Medicine and Surgery Center of Virginia] were all very compassionate, even while I went there as a satellite patient. They really take time to help [you] understand the medications and how the injections work.
+ Read more
Age
40
Treated
2015
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Investor
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
6
During treatment, did you feel like you were treated like a number or a human?
The Dr's and Nurses are some of the kindest I have come across.
Describe your experience with the nursing staff.
The nurses were all very compassionate, even while I went there as a satellite patient. They really take time to help u understand the medications and how the injections work.
How was your experience with Bruce Bateman?
Dr Bateman is very dry. He doesn't elaborate on much. I did trust his experience. They take a very conservative approach so I wouldn't recommend to anyone who is higher risk.
What one piece of advice would you give a prospective patient of Bruce Bateman?
Make sure to ask what their protocol is and why they only use the same one for different cycles.
4
Doctor
Bruce Bateman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Reproductive Medicine and Surgery Center of Virginia
Charlottesville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less