Piedmont Reproductive Endocrinology Group

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication: OfferedProviding backup medication: Offered
Asheville
123 Hendersonville Road
Asheville, SC 28803
(828)-210-8284
Columbia
3 Medical Park Drive
Columbia, SC 29203
(803)-726-3600
Greenville
17 Caledon Ct.
Greenville, SC 29615
(864)-232-7734
Spartanburg
1330 Boiling Springs Rd.
Spartanburg, SC 29303
(864)-583-2669
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On a scale from 0-10, how likely are you to recommend Piedmont Reproductive Endocrinology Group to a friend?
Strongly recommend: 13Neutral: 2Don't recommend: 28.6
17 assessments
  • 76% Strongly recommend (9-10)
  • 12% Neutral (7-8)
  • 12% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
262
Annual Cycles National Avg.
344
17 assessments
8
Age
34
Treated
2016
Success with this Doc
No
Treatment
1 IUI
Diagnosis
PCOS
8
Emilie Smith is the nurse practitioner that does all of our ultrasound scans. She also did our IUI. She is absolutely AMAZING! I email her constantly with questions and she is always quick to respond. She's also super friendly!... The office I go to was recently merged with PREG. There have definitely been some pains with that but they seem to be getting better.
+ Read more
Age
34
Treated
2016
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Engineer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
PCOS
8
Describe your experience with Piedmont Reproductive Endocrinology Group.
The office I go to was recently merged with PREG. There have definitely been some pains with that but they seem to be getting better.
During treatment, did you feel like you were treated like a number or a human?
I was frustrated with my experience early on due to the office staff. I expressed my concerns and Dr. Payne contacted me after hours one night and talked with me for nearly an hour.
Describe your experience with your nurse.
Emilie Smith is the nurse practitioner that does all of our ultrasound scans. She also did our IUI. She is absolutely AMAZING! I email her constantly with questions and she is always quick to respond. She's also super friendly!
How was your experience with John Payne?
Dr. Payne was very receptive to my needs. He was as detailed as I needed during our discussions. He really listened to our concerns and made us feel comfortable with our plan of action. We are yet to conceive but feel confident we are headed in right direction under Dr. Payne's care.
What one piece of advice would you give a prospective patient of John Payne?
Just ask questions!
Describe the protocols John Payne used in your cycles and their degree of success.
Because I have PCOS we started off using only oral medications and trigger shots to force ovulation. We did that for 5 months. We did our first round of IUI last week...too early for results just yet.
Describe the costs associated with your care under John Payne.
IUI approximately $900
9
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Piedmont Reproductive Endocrinology Group
Columbia
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28
Treated
2016
Success with this Doc
No
Treatment
1 IUI, 3 IVF
Diagnosis
Anovulation, Diminished Ovarian Reserve, PCOS, Poor Egg Quality, Unexplained
10
The clinic [Piedmont Reproductive Endocrinology Group] is great. The only thing I will say is that it is like a maze trying to navigate through it!... Tori [a nurse] is he best. She was my go to person with all of my crazy questions...I used the agonist protocol for all 3 of my cycles. Gonal F, Low Dose HCG.
+ Read more
Age
28
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 3 IVF
Diagnosis
Anovulation, Diminished Ovarian Reserve, PCOS, Poor Egg Quality, Unexplained
10
Describe your experience with Piedmont Reproductive Endocrinology Group.
The clinic is great. The only thing I will say is that it is like a maze trying to navigate through it!
During treatment, did you feel like you were treated like a number or a human?
The whole office knew me by first name, and even knew what kind of car I drove.
Describe your experience with your nurse.
Tori is he best. She was my go to person with all of my crazy questions.
How was your experience with Gail Whitman-Elia?
Dr. Whitman took us under her wing after a failed IUI at another clinic in town. She made sure we understood everything from day 1. When we had a failed cycle due to poor egg quality, she personally called me to. Heck on me. She truly cares about her patients. We had one cycle that we had to cancel half way through due to decreased ovarian reserve and she cried with me in the office. She is amazing.
What one piece of advice would you give a prospective patient of Gail Whitman-Elia?
Don't expect her to hold your hand. She is the sweetest, but she doesn't take a lot of time with you. She is very straight and to the point.
Describe the protocols Gail Whitman-Elia used in your cycles and their degree of success.
I used the agonist protocol for all 3 of my cycles. Gonal F, Low Dose HCG.
Describe the costs associated with your care under Gail Whitman-Elia.
My insurance covered 90%of my costs but we were still out of pocket nearly 15000.
8
Doctor
Gail Whitman-Elia
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Columbia
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
29
Treated
2016
Success with this Doc
?
Treatment
3 IUI, 2 IVF, 2 Egg Freezing
Diagnosis
Anovulation, PCOS, Poor Egg Quality
9
I cannot say enough good things about the staff at PREG. From my very first phone call inquiring about the practice, to now having gone through a year of treatment, they have been an absolute blessing. The staff at my previous clinic were cold and robotic, and nothing could be further from the truth here. I love that I have the ability to reach my nurse via phone at most times without having to leave a message and wait for a call back. Emails are returned promptly. Scheduling is easy as my nurse is able to do that as well. The nursing staff that draws blood and the nurses who are in the room during ultrasounds, egg retrievals, and transfers are all so warm and caring. They actually know who I am and remember me when I come back in for my next visit. I drive out of state for treatment at PREG and the staff is definitely one of the reasons that it's worth it.
+ Read more
Age
29
Treated
2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 2 IVF, 2 Egg Freezing
Diagnosis
Anovulation, PCOS, Poor Egg Quality
9
Describe your experience with Piedmont Reproductive Endocrinology Group.
PREG is a smaller clinic. I personally have loved this because I get a lot of personalized attention and have easy access to my doctor and nurse. They also have great people on staff who are warm and caring. On the occasions when I don't see my doctor, I am typically seen by one of the other doctors (Dr. Payne). At my old clinic, it was not uncommon to just see a nurse or a nurse practitioner. I like that I am typically seen by a physician here. I also have to say that Dr. Payne is an amazing doctor as well and I feel just as comfortable with him as I do with Dr. Nichols.
During treatment, did you feel like you were treated like a number or a human?
I had previously come from a large fertility center in Atlanta where I was just a number to most of the staff. Coming here, I felt that the clinic was small enough that everyone knew who I was. That includes everyone from front desk staff all the way up to my assigned doctor. I can get questions answered quickly because the staff is friendly and is familiar with me as a patient.
Describe your experience with your nurse.
I cannot say enough good things about the staff at PREG. From my very first phone call inquiring about the practice, to now having gone through a year of treatment, they have been an absolute blessing. The staff at my previous clinic were cold and robotic, and nothing could be further from the truth here. I love that I have the ability to reach my nurse via phone at most times without having to leave a message and wait for a call back. Emails are returned promptly. Scheduling is easy as my nurse is able to do that as well. The nursing staff that draws blood and the nurses who are in the room during ultrasounds, egg retrievals, and transfers are all so warm and caring. They actually know who I am and remember me when I come back in for my next visit. I drive out of state for treatment at PREG and the staff is definitely one of the reasons that it's worth it.
How was your experience with John Nichols?
Dr. Nichols has been a great doctor. I was previously at another clinic and one of the first things I noticed here is that I actually get to see my assigned doctor quite a bit. I feel he is familiar with my situation. He takes time to answer all of my questions and even came in on a day he was not scheduled to work to perform an unexpected surgery. He is open to hearing my suggestions and feedback as well.
What one piece of advice would you give a prospective patient of John Nichols?
You will get good medical care but you will also feel like you are more than a number, which is very important.
Describe the protocols John Nichols used in your cycles and their degree of success.
I first had an antagonist protocol using gonal-f and low dose HCG. I transferred 1 embryo fresh, it led to a chemical pregnancy. We PGS tested and transferred one of the tested embryos. That led to an ectopic pregnancy. We then went into our 2nd retrieval, again using an antagonist protocol with gonal-f and low dose HCG. This time at higher doses of gonal-f.
Describe the costs associated with your care under John Nichols.
the cost for IVF at PREG was significantly lower than at clinics in Atlanta
8
Doctor
John Nichols
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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2
Age
32
Treated
2015
Success with this Doc
No
Treatment
10 Fertility Medications
Diagnosis
Anovulation, PCOS, Tubal Blockage
2
My prescriptions were called in to the wrong pharmacy multiple times after I had been seeing them for over 6 months. I had to call [PREG] three times in regards to calling in a prescription one time. I called and requested a billing statement for tax purposes left a message and never received a call back, so had to call again. When I ended up with a bill and questioned why as I paid my balance in full at every visit as I was self pay with no fertility coverage Holly became very rude with me and told me it was my responsibility to know how much I am suppose to pay at each visit.
+ Read more
Age
32
Treated
2015
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
10 Fertility Medications
Diagnosis
Anovulation, PCOS, Tubal Blockage
2
Describe your experience with Piedmont Reproductive Endocrinology Group.
Scheduling is very easy and they work with you on appointment times. The billing office/financial office is very difficult to deal with and can get very rude when questioned as to why your bill is the amount it is. Holly at the Columbia office is very un compassionate and rude.
During treatment, did you feel like you were treated like a number or a human?
When we had our first meeting with Dr McCoy it was a positive experience however from there on out, he never remembered our situation or mine or my husbands names. He had to pull up and review our chart every time he saw us.
Describe your experience with the nursing staff.
Every time I was seen it was mostly by a different nurse or NP, they would ask the same questions multiple times during my appointments which made me question if they were even listening to what I was saying.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
How was your experience with Travis McCoy?
When we first started at PREG with Dr McCoy we left feeling very positive however every visit thereafter I feel like they were less than thrilled to see us, never remembered us by name and sometimes we had appointments two or three times a week. My medication pretty much remained the same every cycle with no success cycle after cycle, when asked about moving to the next step of IUI was told it was not much different than doing what we were already doing, but if we wanted we could give it a try. I had to ask for labs to be drawn for my AMH and FSH levels and base line labs. Unfortunately after 10 failed cycles and real no explanation as to why, we decided to seek treatment elsewhere.
What one piece of advice would you give a prospective patient of Travis McCoy?
Ask every question you can possibly think of, be an advocate of your infertility.
Describe the protocols Travis McCoy used in your cycles and their degree of success.
I was started on femara only then after a few cycles of no success the trigger shot ovidrel was added then after a few cycles of no success prednisone was added. Unfortunately none of my cycles ended with success. He diagnosed me with PCOS, tubal blockage and anoovulation. The femara was to due to anoovulation the prednisone was for the PCOS and the ovidrel was to make me ovulate.
Describe the costs associated with your care under Travis McCoy.
Follicle scan was $182 consultation was $150 all my medications were bought at my local pharmacy or through freedom fertility pharmacy
2
Doctor
Travis McCoy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
33 - 36
Treated
2012 - 2015
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Unexplained
9
[Piedmont Reproductive Endocrinology Group is a] smaller setting where you are treated like a person. Everyone knows your name when you get there and is so supportive!...Cost for the IVF was $10,000 but between the first appointments and then medications we spent a total of about 18,000....The interactions in the office are mainly with the nurses and they are fantastic! They take the time and are easy to reach even by email.
+ Read more
Age
33 - 36
Treated
2012 - 2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
1 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Unexplained
9
Describe your experience with Piedmont Reproductive Endocrinology Group.
Smaller setting where you are treated like a person. Everyone knows your name when you get there and is so supportive!
During treatment, did you feel like you were treated like a number or a human?
The interactions in the office are mainly with the nurses and they are fantastic! They take the time and are easy to reach even by email. I don't feel that I had as much of a relationship with the Doctor as I did with them.
Describe your experience with the nursing staff.
The best! They still email Me to see how the pregnancy is going.
How was your experience with John Payne?
He gave me the information I needed and made recommendations that made sense.
What one piece of advice would you give a prospective patient of John Payne?
You won't see him a ton but will see him when necessary.
Describe the protocols John Payne used in your cycles and their degree of success.
Aggressive stim cycle due to diminished ovarian reserve. Recommendation to start supplements and acupuncture 3 months prior. This was second cycle of IVF we did. I only had 5 eggs and 3 that were viable and transferred but this cycle resulted in a healthy baby. The first cycle was 3 years prior, we weren't as aggressive and I had more eggs retrieved and fertilized but no pregnancy.
Describe the costs associated with your care under John Payne.
Cost for the IVF was $10,000 but between the first appointments and then medications we spent a total of about 18,000.
8
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
9
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2016
Success with this Doc
Yes
Treatment
5 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Overall [Piedmont Reproductive Endocrinology Group] it is great. Sometimes crowded and long wait times but the staff, nurses and doctors are always helpful and professional...She [nurse] is excellent - fully explained IVF process, medications, timeline. Was always available for questions and genuinely cared about how we were doing during the whole process....
+ Read more
Age
31
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with Piedmont Reproductive Endocrinology Group.
Overall it is great. Sometimes crowded and long wait times but the staff, nurses and doctors are always helpful and professional.
During treatment, did you feel like you were treated like a number or a human?
He knew who we were and remembered things about us that were not relevant to treatment - like where my husband works.
Describe your experience with your nurse.
She is excellent - fully explained IVF process, medications, timeline. Was always available for questions and genuinely cared about how we were doing during the whole process.
How was your experience with John Payne?
We liked Dr. Payne overall. Didn’t see him for every procedure but we didn’t expect to and that was okay. The doctors in the practice work closely together so we felt comfortable with any of them. Actually preferred having multiple people invested in our treatment.
What one piece of advice would you give a prospective patient of John Payne?
Ask plenty of questions - he is good at explaining but doesn’t necessarily give all the info unless you specifically ask.
Describe the protocols John Payne used in your cycles and their degree of success.
We used an aggressive micro dose flare protocol. Lupron, low dose HCG, Gonal-F.
Describe the costs associated with your care under John Payne.
We had some insurance coverage for our IVF cycle. Ended up paying about $8000 out of pocket, including medications.
7
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2016
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Endometriosis, Unexplained
10
They [the staff at Piedmont Reproductive Group] know me and my husband by name and when I would call I would get a person and not a recording to leave a message.... Every nurse we had was compassionate and really loved their job.... They are great about answering questions via email or phone call even after hours... I believe IVF was around 10-12k
+ Read more
Age
29
Treated
2016
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Entrepreneur
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Endometriosis, Unexplained
10
Describe your experience with Piedmont Reproductive Endocrinology Group.
They are great about answering questions via email or phone call even after hours.
During treatment, did you feel like you were treated like a number or a human?
They know me and my husband by name and when I would call I would get a person and not a recording to leave a message.
Describe your experience with the nursing staff.
Every nurse we had was compassionate and really loved their job.
How was your experience with John Nichols?
Dr. Nichols explained everything in a clear and straight forward manner. He was realistic about the outcomes and did not give us false hope. Our IVF course went well and we understood each step along the way.
What one piece of advice would you give a prospective patient of John Nichols?
He may not come across as "warm and fuzzy" but he is a great doctor!
Describe the protocols John Nichols used in your cycles and their degree of success.
We did a fresh cycle IVF with progesterone in oil shots, but when i started To have a reaction we switched to crinone. Switched the trigger injection when it looked like I was going to overstimulate and that worked well. I transferred 5 day embryos (2) and 1 took.
Describe the costs associated with your care under John Nichols.
I believe IVF was around 10-12k
10
Doctor
John Nichols
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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4
Age
39 - 40
Treated
2014 - 2015
Success with this Doc
No
Treatment
3 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Unexplained
4
He [Dr. Payne] spoke like he was talking to another educated physician. He didn't really speak to us with the intention that we may not know a lot of the terminology he was using. Because I have done a lot of research and reading........I didn't feel too lost. However, my husband did.
+ Read more
Age
39 - 40
Treated
2014 - 2015
Success with this Doc
No
Race
South Asian
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Unexplained
4
During treatment, did you feel like you were treated like a number or a human?
When Dr. Payne spoke to us. He spoke like he was talking to another educated physician. He didn't really speak to us with the intention that we may not know a lot of the terminology he was using. Because I have done a lot of research and reading........I didn't feel too lost. However, my husband did.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with John Payne?
I felt he lacked in giving us advice on ways to help the IUI or IVf to succeed. For example, taking certain vitamins or supplements.
What one piece of advice would you give a prospective patient of John Payne?
As him all the questions you need and don't leave till you feel satisfied. You are the one paying for that appointment.
4
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
41
Treated
2016
Success with this Doc
Yes
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
9
The strengths [for Piedmont Reproductive Endocrinology group] are in the nurses. The weakness is in the front. These ladies could show a little more compassion instead of just checking you out... The donor we picked the first time was a carrier of CF that was not listed on her profile that I felt should have been
+ Read more
Age
41
Treated
2016
Success with this Doc
Yes
Race
Native American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
9
Describe your experience with Piedmont Reproductive Endocrinology Group.
The strengths are in the nurses. The weakness is in the front. These ladies could show a little more compassion instead of just checking you out
During treatment, did you feel like you were treated like a number or a human?
Staff and the Doctors are very concerned with your best interest
Describe your experience with the nursing staff.
Most of the nurses are very compassionate and show it in every visit
What specific things went wrong at this clinic?
  • Failed to convey critical information
How was your experience with John Nichols?
He is a very upfront doctor. He doesn't sugarcoat anything so you don't get your hopes up but he does give you all the oporions available. He will give you the percentage of whatever procedure you decide to have. Bring IVF, IUI, or donor egg.
What one piece of advice would you give a prospective patient of John Nichols?
Be open minded
Describe the protocols John Nichols used in your cycles and their degree of success.
We are awaiting on egg retrivial now
Describe the costs associated with your care under John Nichols.
We are self pay. My insurance through Bluecross Blueshield does not cover any of this do my husband is taking a "Hardship" towards his 401k
9
Doctor
John Nichols
Communication
Compassion
Frequency seen during appointments
9
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Anovulation
10
PREG is very warm, nurturing where patients feel supported and safe. You're never a number there. They know patients by name and truly care about helping patients get pregnant...Appointments were scheduled in the early morning hours so I could get to work...[Nurse] Stephanie was wonderful. She always returned my calls, answered my questions and supported me. I couldn't have done it without her...Dr. Payne spent a great deal of time with us to make sure we understood our care. Very easy to talk to, very caring and very knowledgeable.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Income
$200K - $499K
Occupation
Professor
Order & Number of Docs Seen
1st of 3 Docs
Treatment
2 IVF
Diagnosis
Anovulation
10
Describe your experience with Piedmont Reproductive Endocrinology Group.
PREG is very warm, nurturing where patients feel supported and safe. You're never a number there. They know patients by name and truly care about helping patients get pregnant.
During treatment, did you feel like you were treated like a number or a human?
Dr. Payne spent a great deal of time with us to make sure we understood our care. Very easy to talk to, very caring and very knowledgeable.
Describe your experience with your nurse.
Stephanie was wonderful. She always returned my calls, answered my questions and supported me. I couldn't have done it without her.
How was your experience with John Payne?
Dr. Payne was wonderful! I'll never be able to say thank you enough!! He gave us hope and guided us through the entire journey. He's one of the most down to earth compassionate doctors one could imagine. If you're having trouble getting pregnant, see Dr. Payne!
What one piece of advice would you give a prospective patient of John Payne?
Ask questions and make sure you understand what to do.
Describe the protocols John Payne used in your cycles and their degree of success.
Don't remember, sorry.
Describe your experience with your monitoring appointments.
Appointments were scheduled in the early morning hours so I could get to work.
Describe the costs associated with your care under John Payne.
Don't remember.
10
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Piedmont Reproductive Endocrinology Group
Greenville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 35
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
2 IUI, Donor Sperm
Diagnosis
Other
10
I loved the intimacy of the [Piedmont Reproductive Endocrinology Group] Spartanburg office, and it was an easy drive from where I live. My only complaint is that I couldn't do the IUI's there (because I was using donor sperm, and they could only store that at the Greenville office)...The nurses were mostly nice and helpful. One nurse was somewhat negative when doing my follicle scan for the medicated cycle, as she seemed disappointed that I only had one mature follicle with two smaller ones. I was happy with those results, however, because I had been concerned about the risk of multiples.
+ Read more
Age
34 - 35
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, Donor Sperm
Diagnosis
Other
10
Describe your experience with Piedmont Reproductive Endocrinology Group.
I loved the intimacy of the Spartanburg office, and it was an easy drive from where I live. My only complaint is that I couldn't do the IUI's there (because I was using donor sperm, and they could only store that at the Greenville office).
During treatment, did you feel like you were treated like a number or a human?
Office staff was friendly and remembered me when I came for follow-up visits. Dr. Nichols listened, took me seriously, and seemed to genuinely care about helping me get pregnant. He could tell I had done a lot of research ahead of time, and he did not question my decision to pursue IUI and a single woman.
Describe your experience with the nursing staff.
The nurses were mostly nice and helpful. One nurse was somewhat negative when doing my follicle scan for the medicated cycle, as she seemed disappointed that I only had one mature follicle with two smaller ones. I was happy with those results, however, because I had been concerned about the risk of multiples.
How was your experience with John Nichols?
I saw Dr. Nichols for the initial consult, the HSG, and my 2nd IUI. He was respectful and clearly optimistic about my prospects of achieving pregnancy. He initially recommended Clomid due to my history of unsuccessful home inseminations, but he told me it was may choice. I chose to do an unmedicated cycle first, but when that didn't work and my post-ovulation progesterone came back low, I agreed to try Clomid for the 2nd try, which is the one that worked.
What one piece of advice would you give a prospective patient of John Nichols?
Do your own research ahead of time so that he won't have to spend a lot of time going over "the basics" and can focus on your individual situation.
Describe the protocols John Nichols used in your cycles and their degree of success.
He recommended I start with a medicated IUI cycle using Clomid, based on my history of 4 unsuccessful home inseminations, but he made it clear that it was my choice whether or not to use medication. I chose not to use Clomid for my first IUI, but I did use a trigger shot. When that cycle didn't work, I agreed to a prescription for 50mg Clomid to take cycle days 3-7, and that IUI resulted in my daughter.
Describe the costs associated with your care under John Nichols.
My insurance covered all office visits (consult, blood work, HSG, IUIs, and ultrasounds) with a copay. I had to pay out-of-pocket for sperm processing, which I think was $100, and for the trigger shot, which was $50 each time.
10
Doctor
John Nichols
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
26
Treated
2016
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
9
Not a long wait in waiting room [Piedmont Reproductive] never no more than 20 minutes Clean, friendly, and enjoyable atmosphere Convenient locations Convenient appointment times No negative comments at all...The office would work with you with payments but would not perform procedures until paid in full which would sometimes delay cycles and treatment!..Stephanie is always so kind and always has a smile on her face! She is there to listen, answer questions, calls back to answer questions or lab results in a timely manner, and is a shoulder to cry on through all the disappointments and failures!
+ Read more
Age
26
Treated
2016
Success with this Doc
No
Race
Other
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, PCOS
9
Describe your experience with Piedmont Reproductive Endocrinology Group.
Not a long wait in waiting room never no more than 20 minutes Clean, friendly, and enjoyable atmosphere Convenient locations Convenient appointment times No negative comments at all
During treatment, did you feel like you were treated like a number or a human?
Dr Payne was always caring and concerned! Never once did he lose hope and faith that one day I will get pregnant and have a healthy pregnancy! He always gave me options to choose from instead of deciding for me and he included me in my plan of care!
Describe your experience with your nurse.
Stephanie is always so kind and always has a smile on her face! She is there to listen, answer questions, calls back to answer questions or lab results in a timely manner, and is a shoulder to cry on through all the disappointments and failures! She is truely the sweetest person ever! She is a great person to communicate with through this journey! She has touched so many lives and families in ways she will never understand! Truely amazing!
How was your experience with John Payne?
He always included me in the plan of care and gave me options to choose from for future cycles! Always answered questions fully and was very knowledgeable answering my questions! Great bedside manners! Dr Payne would sometimes seem rushed when meeting with him, however he was the only doctor at the Spartanburg office and if ever you had further questions after getting home you could always call the office and questions would be answered immediately!
What one piece of advice would you give a prospective patient of John Payne?
Do not give up no matter how long the process is or how many failures you have to go through!
Describe the protocols John Payne used in your cycles and their degree of success.
For the 3 IUI procedures, I was taking Femara and gonal-f along with a trigger shot! I was not ovulating or producing eggs of great quality and these medications helped that process! For my IVF egg retrieval I was on an antagonist protocol! This worked very well as 19 eggs were retrieved, 16 were mature, 12 fertilized, and 5 made it to day 5 blasts! We were able to do a fresh transfer of 1 Embryo but this cycled failed as well! My first frozen Embryo transfer I was stimulated with estrace, medrol, and progesterone! We plan on transferring only one Embryo!
Describe the costs associated with your care under John Payne.
the costs of these procedures are extremely expensive however I don't think it's in relation to the office or physician! I feel like, in general, all infertility treatments are extremely expensive! The office would work with you with payments but would not perform procedures until paid in full which would sometimes delay cycles and treatment!
8
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
27
Treated
2016
Success with this Doc
No
Treatment
1 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
10
The clinic [Piedmont Reproductive Endocrinology Group] overall is a very organized well ran practice. This practice does strive to meet the standards of ASRM and to provide patients with a pregnancy the quickest and cheapest route. They are willing to help with finances occasionally if able! I like this practice a lot.
+ Read more
Age
27
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
10
Describe your experience with Piedmont Reproductive Endocrinology Group.
The clinic overall is a very organized well ran practice. This practice does strive to meet the standards of ASRM and to provide patients with a pregnancy the quickest and cheapest route. They are willing to help with finances occasionally if able! I like this practice a lot.
During treatment, did you feel like you were treated like a number or a human?
Dr. Payne genuinely cares for his patients however, like any medical professional it is their job and sometimes that is evident as they base everything on statistics and often only gives very "GRAY" answers as nothing is very black and white in relation to answers you receive.
Describe your experience with your nurse.
Stephanie is amazing! Literally, she is heaven sent in the field of infertility medicine. She is very compassionate. You never feel rushed. She always answers your questions. She laughs with you and cries with you. She is such a blessing.
How was your experience with John Payne?
Dr. Payne is a great reproductive endocrinologist. Although I have not yet achieved the ultimate goal being pregnancy, he does genuinely care for his patients and want the best for us. I do wish I saw him more in the office as I go to a satellite campus and it is primarily ran by the nurses(which are amazing), but it's more trusting to see your physician more often. He is ultimately a good MD.
What one piece of advice would you give a prospective patient of John Payne?
He moves fast! So if you can't comprehend as fast as he is relaying information to you, ask him to repeat things. Also, don't hesitate to ask for further details about things he may share in relation to statistics.
Describe the protocols John Payne used in your cycles and their degree of success.
I did Femara and Clomid for several cycles that failed. I then did Clomid plus Gonal F for a couple cycles and ultimately had one failed IUI cycle. We then decided to move forward with IVF (as Dr Payne also suggested) and I was on the antagonist protocol where birth control was taken then Gonal F and low dose HCG and Cetrotide was added in. I had retrieval and transfer. However, it failed with transferring two perfect quality embryos.
Describe the costs associated with your care under John Payne.
The Femara and Clomid was not that expensive. However, the gonal F is very expensive around 1000 per cycle it is used for stims during TI and IUI. During IVF, the expenses end up being around 10-20K for a normal cycle. Other test like genetic testing, etc are additional cost of around 4-5K. Infertility is not cheap. It is definitely a financial burden for all families undergoing this treatment.
7
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
3 IUI
Diagnosis
Anovulation, PCOS
10
Stephanie [nurse at Piedmont Reproductive Endocrinology Group] was always very knowledgeable and helpful in answering any questions. She remembered little things about my personal life and made sure to make me feel comfortable at each appointment. She was also very encouraging which helped through the painful journey we were on...Strengths of the clinic include knowledge on all things infertility and treatments and personal care. The clinic is always kept very clean and appointments are easy to make. One weakness that comes to mind is the call back can sometimes take a little time. They generally return my calls by the end of the day but sometimes it can be the next day when I really need an answer.
+ Read more
Age
Treated
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
Anovulation, PCOS
10
Describe your experience with Piedmont Reproductive Endocrinology Group.
Strengths of the clinic include knowledge on all things infertility and treatments and personal care. The clinic is always kept very clean and appointments are easy to make. One weakness that comes to mind is the call back can sometimes take a little time. They generally return my calls by the end of the day but sometimes it can be the next day when I really need an answer.
During treatment, did you feel like you were treated like a number or a human?
The ladies in his office always knew my name and asked me personal questions regarding events in my life. I did not see Dr. Payne a lot but when I did he was very personable and I felt wanted to help me through the difficult journey of infertility.
Describe your experience with your nurse.
Stephanie was always very knowledgeable and helpful in answering any questions. She remembered little things about my personal life and made sure to make me feel comfortable at each appointment. She was also very encouraging which helped through the painful journey we were on.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with John Payne?
I feel that Dr. Payne is very knowledgeable about my conditions and did explain the course of treatment for PCOS and anovulation. He allowed me to make my own decisions regarding how many times I could try a treatment while being realistic on the chances of it being successful. I did not care for the last time that we spoke him pushing IVF but he did explain everything and what to expect with the procedure itself. Of the times we spoke he was very kind and caring.
What one piece of advice would you give a prospective patient of John Payne?
Research treatments and their success rates. Dr. Payne does not explain success rates in as much detail as he does with IVF.
Describe the protocols John Payne used in your cycles and their degree of success.
We started our journey with 5 medicated cycles with timed intercourse. My HSG showed bilateral clear tubes and husbands semen analysis was normal with only mild variation in shape. I did not ovulate on my own so the thought was to add follicle stimulation medication. We did one cycle of clomid with no follicles at CD 12 ultrasound and then switched to femara for five cycles. The femara produced one follicle each month which ranged from 20-25mm. A HCG trigger shot was added with each medicated cycle to induce ovulation and three days of intercourse was suggested after administration of trigger shot. We did not conceive on any of the medicated cycles with timed intercourse. Dr. Payne suggested to try a more invasive procedure since the medicated cycles with timed intercourse seemed to not be enough so we tried IUI. The IUI was with femara and the HCG trigger. I produced one 20-25 follicle each cycle and we trigged with the IUI to follow 24 hours later. My husbands semen counts were between 15-23 million each procedure. We were unsuccessful with the IUI procedures. No explanation could be given and Dr. Payne suggested that we move on to an even more invasive procedure such as IVF as the chance for success after any three consecutive treatments is 30%. So here we are.
Describe the costs associated with your care under John Payne.
Follicle scans were $86 per scan. Lab draws were $45. Semen analysis was $250. IUI procedure was $250.
7
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
7
The nursing staff [at Piedmont Reproductive Endocrinology Group-Spartanburg] is awesome! Very caring and compassionate.... Over $14k invested in one cycle of IVF... Microdose Flare Protocol 18 eggs retrieved, 14 fertilized and 7 made it to 5 day blasts.... [Dr. John Payne is a] Very nice physician. It seems as if he really cares about his patients. I wanted to transfer two embryos but Dr Payne would only transfer one (eset). I did get a positive pregnancy test but then miscarried at 5.5 weeks. I wish I had fought for the transfer of two
+ Read more
Age
35 - 36
Treated
2015 - 2016
Success with this Doc
No
Race
European, Native American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor
7
Describe your experience with Piedmont Reproductive Endocrinology Group.
Overall the clinic is great. Very caring doctors and nursing staff.
Describe your experience with your nurse.
The nursing staff is awesome! Very caring and compassionate.
How was your experience with John Payne?
Very nice physician. It seems as if he really cares about his patients. I wanted to transfer two embryos but Dr Payne would only transfer one (eset). I did get a positive pregnancy test but then miscarried at 5.5 weeks. I wish I had fought for the transfer of two.
What one piece of advice would you give a prospective patient of John Payne?
If you want a transfer of two embryos instead of one fight for that right.
Describe the protocols John Payne used in your cycles and their degree of success.
Microdose Flare Protocol 18 eggs retrieved, 14 fertilized and 7 made it to 5 day blasts.
Describe the costs associated with your care under John Payne.
Over $14k invested in one cycle of IVF
7
Doctor
John Payne
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Piedmont Reproductive Endocrinology Group
Spartanburg
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
34
Treated
2016
Success with this Doc
Yes
Treatment
6 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Poor Egg Quality, Other
10
This clinic [Piedmont Reproductive Endocrinology Group] is great about doing contests and offering discounts. The staff is always nice and knowledgeable... The best thing is that when I have an appointment I pay my co pay and that covers whatever my doctor does that visit whether it is an ultrasound or bloodwork. There are no extra fees and I like that . The office is great about doing discounts too...I honestly haven't seen any weaknesses [with the nurses] .They are kind , understanding , they always return my calls and stay on the phone with me until I understand fully.
+ Read more
Age
34
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Poor Egg Quality, Other
10
Describe your experience with Piedmont Reproductive Endocrinology Group.
This clinic is great about doing contests and offering discounts. The staff is always nice and knowledgeable.
During treatment, did you feel like you were treated like a number or a human?
He always takes time with me to explain things well and help me weigh my options !
Describe your experience with the nursing staff.
I honestly haven't seen any weaknesses .They are kind , understanding , they always return my calls and stay on the phone with me until I understand fully.
How was your experience with Travis McCoy?
My doctor has been forthcoming with me about everything I am up against and has dotted every "I" and crossed every "t." So far I have had surgery under him, he has diagnosed me with several issues that allow him to know how to treat me, and he has explained very well my next steps that are leading me toward IVF.
What one piece of advice would you give a prospective patient of Travis McCoy?
He is a wonderful doctor!
Describe the protocols Travis McCoy used in your cycles and their degree of success.
Upon my first appointment in September of 2016, after having had a second miscarriage (and my regular OB didn't even check to make sure everything was cleared)...After just fifteen min of talking to me he knew something wasn't right and did a vaginal ultrasound that very day. He discovered something in my uterus and a hysteroscopy was performed in October to remove it. He also did blood work that very day to diagnose me with low ovarian function and Antiphospholipid syndrome which is a blood clotting disorder. Once I was cleared from my hysteroscopy...I started letrozol rounds in November . I did produce follicles ....But in January after two negative rounds he added injections of Ovedrel to my regimin. After experiencing a fee more negatives he had my husband's sample tested. After it was discovered my husband was fine- he is advising me to have a consultation on IVF due to suspicion that I may have low egg quality due to my miscarriage history and the fact that while the medicine produces multiple follicles -i have still be unable to get pregnant. I still owe all the diagnosis that I have received to him. My regular OB told me I was fine and that I would have to go through another miscarriage before they would even test me via bloodwork ! I am glad I know what I am up against now !!
Describe the costs associated with your care under Travis McCoy.
I don't want to list costs ....But in my state infertility treatments (ivf, etc) are not covered by insurance. The best thing is that when I have an appointment I pay my co pay and that covers whatever my doctor does that visit whether it is an ultrasound or bloodwork. There are no extra fees and I like that . The office is great about doing discounts too
10
Doctor
Travis McCoy
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
26
Treated
2016
Success with this Doc
No
Treatment
3 Fertility Medications
Diagnosis
PCOS
10
The nursing staff [at Piedmont Reproductive Endocrinology Group] are wonderful! They are so compassionate and patient. They are also very knowledgeable and can explain rationale over again if need be.... The clinic in Asheville is smaller, but nice! They are unable to do some procedures at this clinic and therefore offer those procedures in either the hospital near by (which is way more expensive) or in their Greenville/Spartanburg office which is a little drive away. Also, Dr. Nichols travels between the offices and is currently only at the Asheville clinic on Wednesdays.
+ Read more
Age
26
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
PCOS
10
Describe your experience with Piedmont Reproductive Endocrinology Group.
The clinic in Asheville is smaller, but nice! They are unable to do some procedures at this clinic and therefore offer those procedures in either the hospital near by (which is way more expensive) or in their Greenville/Spartanburg office which is a little drive away. Also, Dr. Nichols travels between the offices and is currently only at the Asheville clinic on Wednesdays.
During treatment, did you feel like you were treated like a number or a human?
He was very personal and professional at the same time. He never made me feel like my specific issues didn't matter or were "just a number".
Describe your experience with the nursing staff.
The nursing staff are wonderful! They are so compassionate and patient. They are also very knowledgeable and can explain rationale over again if need be.
How was your experience with John Nichols?
Dr. Nichols is brilliant at what he does. He is on the "blunt" side of explanations, but he is thorough and makes sure there is complete understanding. He is a busy man, but he does take time to get to know you specifically in order to best treat you.
What one piece of advice would you give a prospective patient of John Nichols?
Know yourself! Have a full history ready when you go for your first appointment. And also to be ready for some hard truths at times, but know that they are necessary!
Describe the protocols John Nichols used in your cycles and their degree of success.
For all three cycles we used Femara 7.5mg along with Gonal-F injections and HCG trigger shots. I unfortunately did not ovulate on any of the cycles, even when we upped dosages on the injections.
Describe the costs associated with your care under John Nichols.
Unfortunately my insurance did not cover any costs at PREG, however my husbands insurance covered some of the appointments/treatments/ultrasounds. Otherwise, we would have paid $400+ a visit.
10
Doctor
John Nichols
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Piedmont Reproductive Endocrinology Group
Asheville
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less