Northwestern Medicine

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication: OfferedProviding backup medication: Offered
Chicago
259 E. Erie Street
Chicago, IL 60611
312-695-7269
On a scale from 0-10, how likely are you to recommend Northwestern Medicine to a friend?
Strongly recommend: 28Neutral: 7Don't recommend: 127.7
47 assessments
  • 60% Strongly recommend (9-10)
  • 15% Neutral (7-8)
  • 26% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
685
Annual Cycles National Avg.
344
47 assessments
4
Age
31
Treated
2016
Success with this Doc
No
Treatment
IUI
Diagnosis
PCOS
4
Northwestern has a beautiful new office and seem to have a smooth operation to get people in and out. However, they don't treat anyone as individuals, just as another woman coming in and out. They seem to have a 1 size fits all mentality and just try the same plan on everyone based on a study. They do not go above and beyond in any way. Whether its new treatment options, showing support or getting more insight into why pregnancy is not successful. I have a feeling they show more interest in IVF cases. If you are just starting out on your journey, don't come here first.
+ Read more
Age
31
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
IUI
Diagnosis
PCOS
4
Describe your experience with Northwestern Medicine.
Northwestern has a beautiful new office and seem to have a smooth operation to get people in and out. However, they don't treat anyone as individuals, just as another woman coming in and out. They seem to have a 1 size fits all mentality and just try the same plan on everyone based on a study. They do not go above and beyond in any way. Whether its new treatment options, showing support or getting more insight into why pregnancy is not successful. I have a feeling they show more interest in IVF cases. If you are just starting out on your journey, don't come here first.
During treatment, did you feel like you were treated like a number or a human?
I had to remind the doctor and nurses of my case, my test results each time we talked. I felt like when I didn't, they gave me generic answers or "studies show" answers.
Describe your experience with the nursing staff.
At NW, you don't have one or two nurses. You deal with whoever is on staff at that time. The nurses work with all the doctors and I saw about 4-5 different nurses over the course of my time. Some of the nurses are better than others. Catherine and Neieve were pretty good -- they showed compassion and explained my situation. Jeannette (I think) was awful. She always seemed rushed, she never knew the specifics of my case and she was not compassionate whatsoever. I dreaded seeing her there on the days I had an ultrasound. The primary form of communication is via MyChart messages. This seems great but the nurses don't answer any questions with detail.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Mary Ellen Pavone?
Dr. Pavone is very intelligent and does everything by the book. I met her during my initial visit and then did not see her again, however, we did speak on the phone. Dr. Pavone seems to be socially awkward. Like she wants to say something but then censors herself and reverts to only using clinical language to answer a question. She does not think outside of the box and would only consider one approach with my case. When I had asked for additional bloodwork or supplements to take her response was "sure, if you want to". I really just wanted her opinion based on her experience rather than what a study said. She may have too many patients or just not enough experience.
What one piece of advice would you give a prospective patient of Mary Ellen Pavone?
Do your own research and don't expect her to find creative solutions. Always ask to talk to her over the phone -- she is very short over email.
Describe the protocols Mary Ellen Pavone used in your cycles and their degree of success.
During my first appointment, Dr. Pavone quickly diagnosed me with PCOS based on one ultrasound and 3 long cycles. This diagnosis took me by surprise as I have never had any hormonal issues. She quickly moved forward with her plan. 3 cycles of letrozole (better for women with PCOS) and timed intercourse, 3 cycles of letrozole and IUI, and if those were unsuccessful, move on to IVF. I ended up doing 5 rounds of letrzole and timed intercourse because I missed ovulation (I ovulated before day 14) twice. Despite not ever trying IUI, she said she would advise only one cycle of IUI then moving to IVF. At this point, being only 30 and feeling like it was moving too quickly, I sought out a 2nd opinion.
Describe the costs associated with your care under Mary Ellen Pavone.
Insurance covered just about everything. For 10+ ultrasounds, HSG test, 10+ bloodwork panels, I've paid about $150.
4
Doctor
Mary Ellen Pavone
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
33 - 35
Treated
2014 - 2016
Success with this Doc
No
Treatment
2 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
9
I felt that the IVF Coordinators [at Northwestern Medicine's Fertility Clinic] could be really rude at times. While I understand they are busy, I often felt like they never took time to discuss results. Their hours are interesting in that it seems like you can't get a hold of any of the IVF nurses after 3 PM on a weekday...The new office space and lab are amazing - very state of the art. I like that they are open 7 days a week and that there is a doctor always on call for any emergent need. The monitoring runs smoothly and quickly.
+ Read more
Age
33 - 35
Treated
2014 - 2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 3 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
9
Describe your experience with Northwestern Medicine.
The new office space and lab are amazing - very state of the art. I like that they are open 7 days a week and that there is a doctor always on call for any emergent need. The monitoring runs smoothly and quickly.
During treatment, did you feel like you were treated like a number or a human?
She has always taken the time to explain the ins and outs of our fertility care to both me and my husband and returned my calls promptly when she could (i.e. wasn't in the operating room or seeing other patients in clinic).
Describe your experience with the nursing staff.
I felt that the IVF Coordinators could be really rude at times. While I understand they are busy, I often felt like they never took time to discuss results. Their hours are interesting in that it seems like you can't get a hold of any of the IVF nurses after 3 PM on a weekday.
How was your experience with Mary Ellen Pavone?
Dr. Pavone is very intelligent and knows that data behind the most recent theories in fertility care. In being on this road for as long as we have, unfortunately, I've done a lot of reading and gotten A LOT of 'advice' from people who really think they understand fertility better than specialists. No matter what crazy thing I brought to Dr. Pavone, she always took time to discuss peer-reviewed literature and why something made sense or didn't make sense.
Describe the protocols Mary Ellen Pavone used in your cycles and their degree of success.
Because of diminished ovarian reserve, typically we've used max doses of gonadotropins and I've actually responded fairly well for what would be expected. I've also tried DHEA, Co-Q 10, various other supplements, herbal remedies, acupuncture - have pretty much tried it all. Dr. Pavone always discussed these with me and most importantly went over the benefits and risks.
Describe your experience with your monitoring appointments.
I felt like this clinic is a well-oiled machine in the mornings. There are certainly some patients who complain a lot about having to do any waiting but I felt that if you got there somewhat early, you would get in and out in good time.
Describe the costs associated with your care under Mary Ellen Pavone.
Fortunately, our insurance has covered all of our procedures. We've only had to pay copays for procedures and medications.
8
Doctor
Mary Ellen Pavone
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
32 - 35
Treated
2013 - 2016
Success with this Doc
?
Treatment
5 IUI
Diagnosis
Unexplained
8
[Northwestern Med] Strengths-early morning hours, efficient, beautiful location, prompt responses. Weaknesses- expensive parking (even with discount), not a lot of individual attention, didn't feel as if they knew me or my story at all. Overall I have had a good experience, but not exceptional. It may be different when going through IVF...They were very prompt at replying to my calls or messages, which I always appreciated...
+ Read more
Age
32 - 35
Treated
2013 - 2016
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI
Diagnosis
Unexplained
8
Describe your experience with Northwestern Medicine.
Strengths-early morning hours, efficient, beautiful location, prompt responses. Weaknesses- expensive parking (even with discount), not a lot of individual attention, didn't feel as if they knew me or my story at all. Overall I have had a good experience, but not exceptional. It may be different when going through IVF.
During treatment, did you feel like you were treated like a number or a human?
There wasn't a lot of one on one attention to our particular story. It felt like, 'well this is how we do things so let's try it.' There wasn't a lot of investigating the why.
Describe your experience with the nursing staff.
They were very prompt at replying to my calls or messages, which I always appreciated. The downside was that it was often clear that they didn't review my chart before seeing me and needed me to fill in a lot of the blanks regarding my treatment. There was no continuity of care as I saw a new RN almost each time. I didn't feel like they knew me or my story.
How was your experience with Ralph Kazer?
He was very Matter of fact and didn't sugar coat anything. He just told us the treatment and odds. My husband liked this quality about him, but I prefer more compassion and listening and individual attention. He was good at answering my questions, but I had to prompt him. He didn't offer a lot of information up front. Most of my interaction with the clinic was through the RNs and APNs and sometimes I didn't feel like they were communicating all my questions or concerns to him. Overall, I knew he had a lot of experience and I trusted his expertise, I just wish he was better at communicating his thoughts and reasonings with us.
What one piece of advice would you give a prospective patient of Ralph Kazer?
Come with lots of questions ready.
Describe the protocols Ralph Kazer used in your cycles and their degree of success.
We have unexplained infertility and got pregnant the first IUI + 50 mg clomid + trigger shot cycle. When we returned 3 years later, we tried this again twice. Then after no success, we tried same protocol with 100 mg clomid (to increase the follicles) for 2 more times. No luck so far. We are currently deciding whether or not to do one final IUI or proceed to IVF.
Describe the costs associated with your care under Ralph Kazer.
Covered by insurance, so I am not sure of the costs (paid deductible).
8
Doctor
Ralph Kazer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
42 - 43
Treated
2015 - 2016
Success with this Doc
?
Treatment
4 IUI, 2 IVF, Donor Eggs
Diagnosis
Uterine Fibroids
9
[Northwest Fertility] is nice and had a brand new office. The front desk staff is friendly and helpful. The phlebotomists are warm and make you feel comfortable. The ultrasound techs are ok. But since I've been with Dr. Robins he has performed all of my scans. The embryologists are very knowledgeable and have always returned my calls to discuss my frozen embryos. The billing rep Jenni is reliable and helpful and friendly. The clinic psychologist is very respectful and knowledgable about infertility treatment.
+ Read more
Age
42 - 43
Treated
2015 - 2016
Success with this Doc
?
Race
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
4 IUI, 2 IVF, Donor Eggs
Diagnosis
Uterine Fibroids
9
Describe your experience with Northwestern Medicine.
The clinic is nice and had a brand new office. The front desk staff is friendly and helpful. The phlebotomists are warm and make you feel comfortable. The ultrasound techs are ok. But since I've been with Dr. Robins he has performed all of my scans. The embryologists are very knowledgeable and have always returned my calls to discuss my frozen embryos. The billing rep Jenni is reliable and helpful and friendly. The clinic psychologist is very respectful and knowledgable about infertility treatment.
During treatment, did you feel like you were treated like a number or a human?
Dr. Robins was my third dr. He was my second dr at Northwestern. He looked at my history and thought outside of the box to Taylor a protocol that worked for me.
Describe your experience with your nurse.
My original nurse left the clinic in May of 2015. The other nurse I felt comfortable with is compassionate and is helpful most times.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to order appropriate test
  • Canceled a cycle due to clinic error
How was your experience with Jared Robins?
Dr. Robins is very knowledgable and blunt with his opinions. He only uses methods that have a lot of supportive data, which is ok but also seems rigid when what we have tried did not work. He returns my calls and welcomes me to call him on his cell phone. I wish he was more decisive with what approach to take instead of me having to do my own research and then ask him if we can try different methods. I want Dr. Robins to be more of a leader in my care and not be closed off to other methods as long as there is no harm to myself or my pregnancy.
What one piece of advice would you give a prospective patient of Jared Robins?
Be clear and direct because he can ramble off his thoughts when answering your questions and the you leave the coversation feeling like you never got an answer
Describe the protocols Jared Robins used in your cycles and their degree of success.
My main issue was scar tissue in the uterine cavity and developing a thick uterine lining. Dr. Robins put me on Lupron and estrogen patches leading up to transfer and the results were good each cycle.
Describe the costs associated with your care under Jared Robins.
Donor cycle was roughly $16,000 IUI was covered by insurance. Frozen embryo transfers were between $5-$6k hysteroscopies laparoscopy HSG MRI were all covered by insurance.
8
Doctor
Jared Robins
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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4
Age
36 - 37
Treated
2014 - 2015
Success with this Doc
No
Treatment
4 IUI, 4 IVF
Diagnosis
Diminished Ovarian Reserve
4
It's complicated. The clinic definitely treats you like a number; the nurses do all the callbacks and all the communication....One thing about using any doctor at Northwestern is that your procedures will be done by whoever is on call and not actually your doctor, so you may have strangers doing your egg retrievals or transfers.
+ Read more
Age
36 - 37
Treated
2014 - 2015
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, 4 IVF
Diagnosis
Diminished Ovarian Reserve
4
Describe your experience with Northwestern Medicine.
it's a new clinic, so it's state of the art and has a beautiful view of Lake Michigan. The phlebotomists are friendly and so are the US techs, but you are not allowed to ask the techs anything about what they see on the US (also, you are not allowed to see the US screen when they're doing your US---how awkward!). It does run pretty smoothly, though, and you can be out of there by 7:30a if you have to go in for monitoring. It can feel a little like a cattle call, though, b/c women start lining up in the hallway before it opens and you are standing in line with a bunch of women whose hormones are raging and you're all pissed that you're waiting. I think if they just opened the doors and let people come sit in the waiting room, it would feel more civilized.
During treatment, did you feel like you were treated like a number or a human?
It's complicated. The clinic definitely treats you like a number; the nurses do all the callbacks and all the communication. While monitoring, when you get your ultrasounds at Northwestern, the US techs are NOT allowed to discussed the ultrasound with you at all, so you have to awkwardly have your vagina probed by someone when you're dying to know if your follicles are progressing or not, but instead, you have to wait about 5-6 hours for a nurse who has never met you to give you your update. That part is very dehumanizing. Dr. Pavone, however, was more humane and if I had a question for her, she would attempt to answer it, although her written communication skills are very frustrating. and it often felt like she hadn't even read or comprehended my questions. Via phone or in person, she was much better, though, and I was satisfied with her answers. One thing about using any doctor at Northwestern is that your procedures will be done by whoever is on call and not actually your doctor, so you may have strangers doing your egg retrievals or transfers.
Describe your experience with the nursing staff.
There was a high turnover with the nursing staff---some of them were great, but then I also had a couple who clearly didn't know how ovulation and the hormones were related (ie, checking progesterone the day of ovulation isn't actually going to show you anything b/c it won't have risen by then, but the nurse insisted on doing it anyways). One nurse clearly was in a bad mood when doing my IUI (they do all the IUIs at Northwestern---not the docs) which was really awkward. Half the time, they didn't know why I was there and I'd have to tell them, since they didn't seem to keep notes in the charts. Also, you have to play phone tag all the time b/c they never actually answer the phone, so you have to leave a message to call back and then hope you are able to answer it when they do.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Provided conflicting information
How was your experience with Mary Ellen Pavone?
I actually liked Dr. Pavone initially quite a bit and found her good at accepting suggestions and letting me pursue some more testing that a second opinion doctor had given me when we weren't making progress. She was open to trying knew things, up to a point, but we finally had to move on when she refused to try any other protocols and was convinced we should be moving onto DE (donor egg). I have DOR and was responding poorly to her protocols----she tried EPP with high doses of follistim/menopur and threw in ganirelix at the end, and when two rounds of that yielded very low follicles, she then tried clomid, followed by follistim/menopur/ganirelix when I commented on how I seemed to respond much better to clomid than I did all the expensive injectables. I did better on the clomid, but still not that great, yet she wouldn't try anything else, not even a micro-dose lupron protocol. If we wanted to proceed with her, it would have to be with the clomid protocol, which could only be done a few times due to limits on clomid exposure, and even then, she was pushing us to consider DE or adoption, which we had told her wasn't an option for us at this time. I do think that compared to the other docs at NW, she's one of the best and she's the most liberal (besides Dr. Marsh) and aggressive. She just gave up on my quicker than I think she should have, especially since I am only 37 (young for IVF, I keep being told).
What one piece of advice would you give a prospective patient of Mary Ellen Pavone?
Be proactive and keep doing your own research. She is not going to give lots of suggestions or think outside the box for you, but is open to trying things if you want to (ie, she let me have a laparoscopy after my 3rd failed attempt at ER when I asked about it and also did a huge panel of immunology testing at my request even though I hadn't had recurring miscarriages---I wanted testing b/c I wanted information preemptively in case it could prevent a miscarriage should we ever get pregnant).
Describe the protocols Mary Ellen Pavone used in your cycles and their degree of success.
for IUIs---clomid CDs 2-6 and then ovidrel trigger, used ultrasound monitoring. IVFs---1st and 2nd attempts, did estrogen priming then started follistim/menopur once menses started, then added in ganirelix towards the end. Pavone felt this was the best approach for women with DOR. Both of these cycles yielded very low follicle development; 2 mature eggs the first round, and then the second was converted to IUI (and only then b/c I insisted I wasn't wasting an insurance-covered ER on 1-2 follicles). First round had nothing to transfer. Obviously BFNs both those rounds 3rd and 4th IVF attempts: clomid 150mg CD 2-5, then added on follistim/menopur/saizen/ganirelix. Better follicle recruitment, 3rd round poor egg quality, but 4th round, finally with 3 perfect embryos to transfer. For the 4th attempt, it should be noted that I had started to use a ton of antioxidant supplements recommended by a 2nd opinion RE and had also started seeing a chinese medicine practitioner and was using chinese herbs and acupuncture weekly). BFNs both those rounds. Pavone like the response to clomid and didn't want to change anything up if we proceeded with her.
Describe your experience with your monitoring appointments.
See earlier comment about the clinic. Monitoring hours are 7a-7:45 M-F and 8a-8:30 on Sat/Sun. If you weren't there before 7 and standing in line, it could take up to an hour to get out, but it's faster than trying to get monitoring done at FCI.
Describe the costs associated with your care under Mary Ellen Pavone.
IUIs were about $1200 each with the ultrasounds, meds, and actual insemination. IVFs were covered under insurance once I changed plans, but would've been 8-9K for the package, not including medicine costs. Office visits were $250-350 and the labs were expensive, too, since they were through Northwestern.
2
Doctor
Mary Ellen Pavone
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
37 - 38
Treated
2015 - 2016
Success with this Doc
?
Treatment
5 IUI
Diagnosis
Unexplained
10
While going through my IUI's [at Northwestern] there was a different nurse administering the sample each time. Now that I am going into IVF, I have a main point of contact that is in charge of my IVF program. All the nurses I have met and been treated by have been very professional, knowledgeable, and nice...They are a well oiled machine and are able to assist quite a few patients in a reasonable amount of time. They have early hours that are accessible to those who work an 8-5 schedule. It was also extremely nice that all things fertility (IUI, IVF, procedures, labs, etc..) were all located within the office.
+ Read more
Age
37 - 38
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI
Diagnosis
Unexplained
10
Describe your experience with Northwestern Medicine.
Going to Northwestern downtown, it is expensive to park. The new area where the clinic is located, is gorgeous. The views are amazing. They are a well oiled machine and are able to assist quite a few patients in a reasonable amount of time. They have early hours that are accessible to those who work an 8-5 schedule. It was also extremely nice that all things fertility (IUI, IVF, procedures, labs, etc..) were all located within the office.
During treatment, did you feel like you were treated like a number or a human?
We had a late D&E due to my cervix thinning out with twins. Dr. Kazer actually visited us while in the hospital to speak with us and let us know that we could expect future pregnancies to go better than the one that put us in the hospital. He also reached out to me after our loss to express his condolences.
Describe your experience with your nurse.
While going through my IUI's there was a different nurse administering the sample each time. Now that I am going into IVF, I have a main point of contact that is in charge of my IVF program. All the nurses I have met and been treated by have been very professional, knowledgeable, and nice.
How was your experience with Ralph Kazer?
Dr. Kazer is very factual and does not mince words. He does show compassion, but he isn't a "warm and fuzzy" doctor. In my opinion, I really like that he is straightforward and factual. He says what needs to be said and lets you digest the information. He is happy to explain and answer questions and will not sugar-coat information. I trust him to provide me with the best fertility care.
What one piece of advice would you give a prospective patient of Ralph Kazer?
If you need warm and fuzzy, you probably are best seeking out someone else.
Describe the protocols Ralph Kazer used in your cycles and their degree of success.
We got pregnant with twins initially with our first round of IUI with Clomid and Ovidrell. After we lost the babies, we tried IUI again for 4 rounds unsuccessfully. We are now about to start IVF.
Describe the costs associated with your care under Ralph Kazer.
Most people in IL are able to get multiple rounds of IVF paid for, but unfortunately because I work for small company, I was not as luck. We have to pay $10,000 for the IVF treatment coming up. For each IUI, it was approximately $780. Medication is a separate cost which is about $4,500 for IVF and $150 for IUI.
9
Doctor
Ralph Kazer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
34
Treated
2016
Success with this Doc
No
Treatment
2 IUI, Donor Sperm
Diagnosis
Anovulation
5
I've been really disappointed in this clinic overall. Everything feels disorganized. I've had issues with the check-in desk, the financial coordinators have provided incorrect information, and I don't find the nursing staff warm or knowledgable. Many times, the ultrasound techs don't even introduce themselves. Be prepared to have a mandatory "psych eval", which they say is based on standard-of-care guideline recommendations. My insurance didn't cover this, and I had to pay $375 out of pocket...
+ Read more
Age
34
Treated
2016
Success with this Doc
No
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, Donor Sperm
Diagnosis
Anovulation
5
Describe your experience with Northwestern Medicine.
I've been really disappointed in this clinic overall. Everything feels disorganized. I've had issues with the check-in desk, the financial coordinators have provided incorrect information, and I don't find the nursing staff warm or knowledgable. Many times, the ultrasound techs don't even introduce themselves. Be prepared to have a mandatory "psych eval", which they say is based on standard-of-care guideline recommendations. My insurance didn't cover this, and I had to pay $375 out of pocket for what was completely unnecessary. I don't need someone to tell me this is going to be a stressful experience. Based upon my experiences, I don't think I will continue to seek treatment here.
During treatment, did you feel like you were treated like a number or a human?
Dr. Kazer does take the time to call you if you request it
Describe your experience with the nursing staff.
The nursing staff here is terrible. They are cold and frankly, don't seem particularly knowledgable. On multiple occasions, I've received incorrect information from them. Furthermore, I understand that people are allowed to get pregnant, but I think it's particularly insensitive to have a pregnant nurse interacting with infertility patients.
What specific things went wrong at this clinic?
  • Lost appointments
  • Provided conflicting information
  • Scheduled the wrong procedure
How was your experience with Ralph Kazer?
While I like Dr. Kazer, there are many physicians at this practice, and so decisions regarding my treatment plan have not always been made by him. I'm not confident that they reviewed my chart prior to making their recommendations.
What one piece of advice would you give a prospective patient of Ralph Kazer?
He has a dry sense of humor
Describe the protocols Ralph Kazer used in your cycles and their degree of success.
So far we are doing medicated IUI cycles.
Describe the costs associated with your care under Ralph Kazer.
IUI's are $585 Parking is $11 Psych Consult was $375 HSG was $1092 Each ultrasound is $286 Each day of labs are $$251
5
Doctor
Ralph Kazer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 33
Treated
2014 - 2016
Success with this Doc
?
Treatment
6 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis
10
I cannot say enough great things about the nursing coordinators [at Northwestern]. When I first entered the program, and I didn't understand the process as well, communications did seem abrupt. But over the months we've worked together, they are outstanding...The doctors rotate, meaning that your doctor will not always be reviewing your case and adjusting your protocol. Different doctors will do your retrievals and transfers, but the main POC for big treatment decisions will be done by your doctor and your doctor is always available throughout to respond to questions via their online platform.
+ Read more
Age
31 - 33
Treated
2014 - 2016
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis
10
Describe your experience with Northwestern Medicine.
Northwestern is a newer IVF program, with a state-of-the-art lab. The office location is convenient for downtown Chicago, and is open 7 days a week. The doctors rotate, meaning that your doctor will not always be reviewing your case and adjusting your protocol. Different doctors will do your retrievals and transfers, but the main POC for big treatment decisions will be done by your doctor and your doctor is always available throughout to respond to questions via their online platform. All the doctors were fine except for Dr. Pavone, who was terrible. The latest fertility stats are from 2015, and Northwestern is ranked #7 in the Chicago-land area with 38% of all fresh transfers resulting in a live birth. the numbers apparently drastically improved in 2016 because of the lab, but of course that's something to consider. Scheduling is easy, wait times are minimal, and nurses and doctors are accessible.
During treatment, did you feel like you were treated like a number or a human?
Dr. Milad has been our partner through a multi-year infertility struggle. He clearly explains test results and his recommendations. He lays out options in a way that is easy to understand and explains the science/evidence around risks and opportunities with treatment choices. Dr. Milad is kind, compassionate, and patient. He was very responsive to my many, many questions and was willing to think outside of the box when we got into later stages of IVF.
Describe your experience with your nurse.
I cannot say enough great things about the nursing coordinators. When I first entered the program, and I didn't understand the process as well, communications did seem abrupt. But over the months we've worked together, they are outstanding. I receive blood work results and treatment steps in a timely fashion on scan/appointment days. At anytime I can send questions to the nursing team and they respond usually same-day, if not the next day. They are compassionate and kind. They know our case well, and express genuine concern for how things are going.
How was your experience with Magdy Milad?
I originally sought out Dr. Milad because of his experience in gynecological surgery, specifically fibroids. It was through this experience that we learned of our infertility issues. He did extensive diagnostic testing and then met with my husband and me to go over all of the results and explain their implications and our options. We always felt that we were in the driver's seat. Dr. Milad recommended we do IVF right away, but we weren't ready so we pursued IUI's and chlomid. Dr. Milad did an amazing job on my open myomectomy when I finally had to have one, and then oversaw every cycle of IVF. Before each cycle and after we would discuss what went well and what we thought should be changed. He entertained my many questions, and personally responded to my messages. When we thought we may be having immunological issues, Dr. Milad laid out the scientific evidence on treatment options - including nonconventional options that had some scientific support (the endometrial scratch, acupuncture, baby aspirin, etc.) After our miscarriage, Dr. Milad met with us to not only discuss options, but console us. My husband and I trust him implicitly, and really feel as if he cares about us.
What one piece of advice would you give a prospective patient of Magdy Milad?
Patients that desire significant information on the treatment plans and options would be an excellent fit for Dr. Milad. if you need gynecological surgery - he is the best in the midwest.
Describe the protocols Magdy Milad used in your cycles and their degree of success.
IVF #1 - 300 gonal f/150 menopur - 7 retrieved/6 mature/4 fertilized with ICSI/transferred two 7-cell 3-day embies - BFN, none to freeze IVF #2 - 225 gonal f/150 menopur - 20 retrieved/11 mature/10 fertilized with ICSI/transferred two 10-cell embies on day 3 - froze 5 blasts, M/C FET #1 - transferred one 5-day blast - BFN FET #2 - had scratch done, baby aspirin - transferred two 5-day blasts - BFP
Describe your experience with your monitoring appointments.
Scans are done in the morning between 630-800am. I found them efficient. The techs are professional and friendly. They aren't suppose to discuss the results, but mine always indicated whether things looked good or if there was an area for concern. If I wanted, instead of waiting for a callback later that day, a nurse would see me immediately after and go over the scan and talk about potential changes to treatment.
Describe the costs associated with your care under Magdy Milad.
For two fresh cycles, and two frozen embryo transfers, we've probably spent $2K with our insurance, including $1K for the cost of freezing embryos. There is a financial counselor at the office that walks through all coverage points and prices.
10
Doctor
Magdy Milad
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
[Northwestern's] Strengths - well located, clean and gorgeous. Excellent nursing and doctor staff. Weaknesses - dealt with some billing errors which were slow to be corrected, sometimes waiting room staff could be a little ornery (which I can hardly blame them for, dealing with 10s to 100s of anxious ladies a day)....The way the clinic is run, you will not see Dr. Robins too often, but he is overseeing your care. He is blunt but honest and will work to get you the results you desire. He has a huge knowledge base and always makes you feel as if you are in good hands.
+ Read more
Age
29
Treated
2016
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$50K - $99K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
10
Describe your experience with Northwestern Medicine.
Strengths - well located, clean and gorgeous. Excellent nursing and doctor staff. Weaknesses - dealt with some billing errors which were slow to be corrected, sometimes waiting room staff could be a little ornery (which I can hardly blame them for, dealing with 10s to 100s of anxious ladies a day).
During treatment, did you feel like you were treated like a number or a human?
Felt like he cared. Was very personable. Returned calls in a timely manner.
Describe your experience with the nursing staff.
The nurses were fabulous. They were compassionate and kind and prompt with responding. They never let questions go unanswered. It was a bit harder to get a hold of the IVF nurse, though I think she was extremely busy, and she always got in touch within a reasonable amount of time.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to order appropriate test
How was your experience with Jared Robins?
I felt Dr. Robins was very candid and honest with me, which I appreciated. He felt our prognosis was good, which made me feel hopeful. Though I did not see him as often as I saw other providers in his clinic, he always responded to calls promptly when I wanted to speak with him and made me feel cared for.
What one piece of advice would you give a prospective patient of Jared Robins?
The way the clinic is run, you will not see Dr. Robins too often, but he is overseeing your care. He is blunt but honest and will work to get you the results you desire. He has a huge knowledge base and always makes you feel as if you are in good hands.
Describe the protocols Jared Robins used in your cycles and their degree of success.
First did workup, established that I had PCOS and my husband had a low sperm count. Once we had these results, immediately started me on femara for ovulation regulation, and started IUIs to increase the chances of husband's sperm getting to egg. Unfortunately we had no pregnancies after 3 IUIs. Once we had tried IUI 3 times we advanced to IVF (which Dr. Robins said we would likely need from the get-go, though he was pleased w/ my response to femara and my husbands counts so he felt several trials of IUI were appropriate). For IVF I was started on Menopur and Cetrotide, which I responded well to. Used ovidrel once the eggs were ready. Also as Dr. Robins predicted, I responded very well to low doses of these medications. We became pregnant with a single embryo fresh transfer at 5 days. We still have 3 frozen embryos in the clinic.
Describe your experience with your monitoring appointments.
It was a bit of a cattle call experience, though there are so many u/s techs that generally the wait was pretty short.
Describe the costs associated with your care under Jared Robins.
Costs were minimal, was largely covered by insurance, with copays. Overall I think we spent under $2000 (several things werent covered, ie embryo freezing)
9
Doctor
Jared Robins
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
35
Treated
2016
Success with this Doc
No
Treatment
3 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, PCOS
5
I was told I could potentially have a tubal pregnancy, neither the doctor or the clinic [Northwestern Medicine] called to follow up - even after I left multiple messages with the clinic...The nursing staff was great at this facility...The clinic was very efficient and always had time to take me in. The only problem with their availability was that over the weekends, it was difficult to get in touch with someone if I needed to. One other issue I had was that the office was always so busy
+ Read more
Age
35
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Accountant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, PCOS
5
Describe your experience with Northwestern Medicine.
The clinic was very efficient and always had time to take me in. The only problem with their availability was that over the weekends, it was difficult to get in touch with someone if I needed to. One other issue I had was that the office was always so busy, it almost seemed like a baby-mill.
During treatment, did you feel like you were treated like a number or a human?
I was doing timed intercourse with letrozole to induce ovulation. I rarely ever saw Dr. Barnes. I only saw him for my initial visit and once I was pregnant and ready to go in for an ultrasound. When I did go in for an ultrasound and it was determined that he could not see anything on the ultrasound, he told me I could have a tubal pregnancy and that they would call with more information the next day. I did not hear from them for days, despite my trying to contact them on my own. I was worried that if it was tubal, I was at risk of my fallopian tube bursting and losing it. Only when I had my OBGYN get in touch with the office did they ask for me to come in for another ultrasound, but Dr. Barnes did not see me - another Dr. in the office did. This is when they told me they did not think it was a tubal pregnancy, but I did, in fact, miscarry for the 2nd time. I felt like, because I was not an IVF patient but rather on the timed intercourse/medicated cycle, I was not worth his time.
Describe your experience with your nurse.
The nursing staff was great at this facility. Without them, this place would seem like nothing but a baby-mill.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to convey critical information
How was your experience with Randall Barnes?
Dr. Barnes did not seem interested in actually seeing me as a patient or making sure that I was taken care of. I only saw him for the initial consultation and then once I was finally pregnant (before miscarrying). Once he determined that I was likely miscarrying and could potentially have a tubal pregnancy, he fell off the radar and left me hanging without confirming if I did or did not have a tubal pregnancy.
What one piece of advice would you give a prospective patient of Randall Barnes?
I am unsure of how Dr. Barnes is as an IVF doctor, but if you are going to see him for anything less, I would be prepared to see very little of him.
Describe the protocols Randall Barnes used in your cycles and their degree of success.
In my initial consultation, Dr. Barnes' assistant doctor diagnosed me with PCOS based on my ultrasound. (I had gone a significant amount of time without menstruating). I then met with Dr. Barnes and he determined that I should start on letrozole to encourage follicle growth, then once I had sufficient follicles, I would take a trigger shot to induce ovulation. I was able to get pregnant twice, but miscarried both times. I do believe that the treatment strategy was effective an appropriate.
0
Doctor
Randall Barnes
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
5
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF
Diagnosis
9
There are a lot of people who go to northwestern, so they have the system down pat. I wouldn't recommend my doctor [Dr. Mary Ellen Pavone], but I thought the system was efficient for the most part, the receptionists were nice, the phlebotomist was awesome, the ultrasound technicians were so lovely. Also, the hours that you went in for monitoring were 7-7:30am on weekdays, which meant I could get to work on time which was clutch. It didn't mess with my schedule which I appreciated (other than making me wake up early, which was not a big deal).
+ Read more
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 2 IVF
Diagnosis
9
Describe your experience with Northwestern Medicine.
There are a lot of people who go to northwestern, so they have the system down pat. I wouldn't recommend my doctor, but I thought the system was efficient for the most part, the receptionists were nice, the phlebotomist was awesome, the ultrasound technicians were so lovely. Also, the hours that you went in for monitoring were 7-7:30am on weekdays, which meant I could get to work on time which was clutch. It didn't mess with my schedule which I appreciated (other than making me wake up early, which was not a big deal).
During treatment, did you feel like you were treated like a number or a human?
She was very cold and didn't have a good bedside manner. At one point, I thought I had miscarried and went into the office for a checkup. We heard the heartbeat, but didn't know what it was - my husband had to ask to confirm that all looked OK, and she replied with a short, "yes". I started crying, and she didn't acknowledge it. It just seemed a bit callous and not the right response. I would have expected her to tell us as soon as she knew everything looked OK, and possibly to offer some reassuring words (or at least a tissue). In previous meetings, she had also been very short. She answered our questions, but seemed distant. I just figured that's how it was, until I met some of the other doctors who were way more understanding and empathetic (through appointments for embryo transfers and retrievals...it is just done by the doctor in the office that day, not necessarily your own doctor).
Describe your experience with the nursing staff.
The nursing staff was fine. Because of the way they were set up, you didn't really get to know any of them. They required only phone conversations or messages - no email. They also each worked on different days...so of the 3 nurses, one worked M,W,F and one worked T,W,Th, etc. It was hard to remember which worked when and each had separate lines, so if you needed to reach someone that day, it was annoying because if I called one that wasn't working that day, I would just have to call back and leave a message for another. They were responsive though and and usually called back within 4 hours.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Mary Ellen Pavone?
She was not at all compassionate and didn't care about me as a person or my situation. However, she got us the results we wanted. She answered our questions, but sometimes it felt like we were annoying her by asking questions. We took it upon ourselves to understand our situation and I will say that she was willing to answer our questions. We also didn't really see her often - I can only remember 2 appointments before we got pregnant, and one appointment after to check-in before she released us to an OBGYN. This was through 4 rounds of IVF, so it seemed like we didn't really know her or she us.
What one piece of advice would you give a prospective patient of Mary Ellen Pavone?
She is blunt, expect that. Come with questions if you care about the intricate details of your treatment.
Describe the protocols Mary Ellen Pavone used in your cycles and their degree of success.
I don't remember.
Describe your experience with your monitoring appointments.
It was kind of like a cattle call, but I actually liked how efficient it was.
Describe the costs associated with your care under Mary Ellen Pavone.
My insurance paid for it.
0
Doctor
Mary Ellen Pavone
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
33
Treated
2016
Success with this Doc
?
Treatment
5 IUI, 2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
9
In 2016, we did an IVF cycle [at Fertility Centers of Illinois] out of pocket (roughly $18,000)...Northwestern has great facilities both in the city and in Highland Park. Only Dr. Feinberg sees patients in Highland Park, so the office is pretty quiet, which is nice. The downtown office is busier and a few of the blood draw and ultrasound techs are not friendly, and a little friendliness goes a long way when you are getting poked in the arm and during a transvaginal ultrasound...I got to know Laura [nurse] after working with her for about a year. She was protective of Dr. Feinberg and if I had a question that Laura couldn't answer I would ask her to ask Dr. Feinberg. Sometimes I got an answer from the doctor, sometimes Laura said we had to make an appointment with the doctor, which was frustrating. I felt that she was on top of everything and didn't make any mistakes with my meds/appointments/instructions, which made me feel confident.
+ Read more
Age
33
Treated
2016
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI, 2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
9
Describe your experience with Northwestern Medicine.
Northwestern has great facilities both in the city and in Highland Park. Only Dr. Feinberg sees patients in Highland Park, so the office is pretty quiet, which is nice. The downtown office is busier and a few of the blood draw and ultrasound techs are not friendly, and a little friendliness goes a long way when you are getting poked in the arm and during a transvaginal ultrasound.
During treatment, did you feel like you were treated like a number or a human?
My husband and I had periodic appointments with Dr. Feinberg at Northwestern at various points in treatment. We felt that she provided thorough information (and I ask a lot of questions) and spent good time with us. Her nurse that we worked with (Laura) was good about follow-through. I felt that our treatment plan was customized to us and not just a one-size-fits-all approach.
Describe your experience with your nurse.
I got to know Laura after working with her for about a year. She was protective of Dr. Feinberg and if I had a question that Laura couldn't answer I would ask her to ask Dr. Feinberg. Sometimes I got an answer from the doctor, sometimes Laura said we had to make an appointment with the doctor, which was frustrating. I felt that she was on top of everything and didn't make any mistakes with my meds/appointments/instructions, which made me feel confident.
How was your experience with Eve Feinberg?
Dr. Feinberg is an excellent fertility doctor, and has gone through IVF herself, so she has a strong understanding of the process herself. I felt that her recommendations for treatment made sense and were realistic. After a few attempts at IVF and IUI, she recommended using donor eggs, which is the option we are currently pursuing. She let us take our time to get there, and was clear that this was absolutely our decision. She was patient with us as we got other opinions and wasn't pushy until we got to the place where we felt that we had exhausted all other options and were ready to move to donor egg. Dr. Feinberg reviews all donors and emphasized that she is picky about choosing a donor, so we have the best chance for success. I know Dr. Feinberg also works with women who want to freeze their eggs, and I've referred a few friends to her who are interested in this option. I've sought complementary treatment from many other professionals (acupuncturists, chiropractors, massage therapists, therapists) and all of them consistently say that Dr. Feinberg is the best. I'm hopeful that we will have success with donor eggs in the next few months with her.
What one piece of advice would you give a prospective patient of Eve Feinberg?
Dr. Feinberg books up far in advance, so I recommend making a follow up appointment around when you know your next cycle will end, so you can meet with her to discuss a plan if pregnancy does not occur.
Describe the protocols Eve Feinberg used in your cycles and their degree of success.
We did protocols for diminished ovarian reserve (DOR), using estrogen pill or patch priming and then microdose lupron. She gave me the highest dose of Menopur and Follistim, but I only produced a few eggs at 2 retrievals. We tried for a third round of IVF, but I wasn't responding, so we converted to IUI. Dr. Feinberg made it clear that IVF/IUI are not necessarily the best treatment for DOR, and trying on our own was a fine option and that treatment may not be help. I appreciated this perspective.
Describe the costs associated with your care under Eve Feinberg.
In 2016, we did an IVF cycle out of pocket (roughly $18,000), In 2017 our round of IVF and a few IUIs were covered by insurance- thank god! It's ridiculously expensive.
10
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33
Treated
2015
Success with this Doc
Yes
Treatment
5 IUI, 1 IVF
Diagnosis
Male Factor
10
monitoring [at Northwestern Medicine] was between 7-8:30. you were given a timeslot, but then were called to phlebotomy and ultrasound probably in the order of arrival, but not everyone arrived at once. weekends were more of a cattle call... we did 5 total IUIs, 3 unmedicated and 2 on clomid. I wish he'd recommended just going to IVF earlier. none resulted in a positive pregnancy test.
+ Read more
Age
33
Treated
2015
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, 1 IVF
Diagnosis
Male Factor
10
During treatment, did you feel like you were treated like a number or a human?
willing to answer all questions, encouraged me to call his cell phone if he wasn't available. was very thoughtful and careful during transfer. laughed at my jokes :)
How was your experience with Jared Robins?
I felt like Dr. Robins was accessible, friendly, and extremely knowledgeable. he answered all our questions and never made us feel like they were stupid questions. he was genuinely excited for our success when it occurred and did all our post-implantation ultrasounds before we graduated to the regular OB. shared data in frank, accessible ways and made me feel confident that his goal was the same as ours. When asked about things like acupuncture, he said "look, we want you to get pregnant as soon as possible. if there was any evidence that anything improves those odds, we'd make (strongly advise, provide in the clinic) you do it - of course because we want you to be successful, but also because our success as a practice relies on our success rates, so we're going to do whatever it takes for our own self-interest as well." that made me feel really confident that he was being open and honest with us, as well as knowing that we were both invested in our success. It's great for a doctor to want you to be happy, but I liked knowing that he felt like he had a professional stake in it as well.
What one piece of advice would you give a prospective patient of Jared Robins?
don't be afraid to ask all your questions - he'll give you the research behind why he's choosing a certain protocol
Describe the protocols Jared Robins used in your cycles and their degree of success.
I was 34 at the time and we had male factor, with no indications/diagnosis that I should have any trouble. we did 5 total IUIs, 3 unmedicated and 2 on clomid. I wish he'd recommended just going to IVF earlier. none resulted in a positive pregnancy test. for the retrieval cycle, he used a long lupron protocol, which is his standard for a presumably healthy woman under 35. I used lupron, menopur, and follistim, at lower doses than a friend of mine who had diminished ovarian reserve but was also on the long lupron protocol. he did ICSI for the embryos, because of the low sperm count and motility. 13 eggs retrieved, 8 mature, 7 fertilized, 5 embryos (grade 1, which was the best) fresh transfer of a single embryo resulted in a negative pregnancy test frozen transfer of a single embryo (after sitting out a cycle to get my estrogen down) resulted in a live birth.
Describe your experience with your monitoring appointments.
monitoring was between 7-8:30. you were given a timeslot, but then were called to phlebotomy and ultrasound probably in the order of arrival, but not everyone arrived at once. weekends were more of a cattle call
10
Doctor
Jared Robins
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF, 2 Egg Freezing, 2 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve
10
Northwestern Fertility Clinic is a large practice, which means you deal with lots of different people throughout the process, from multiple nurses, to schedulers, to financial advisors, to psychologists, to doctors who are on call the day of your procedures. It is not guaranteed your doctor will perform your retrievals or transfers. Overall, I had a positive experience with NFC, and with Dr. Barnes.
+ Read more
Age
37
Treated
2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF, 2 Egg Freezing, 2 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Northwestern Medicine.
The clinic itself feels well organized considering the volume of patients they serve. At times I felt like it was a cattle call with the other women who were coming in for their routine early morning blood work and ultrasound appointments, but that comes with the territory when your'e working with a large clinic. Most of the time they got me in and out within 30 minutes for my morning appointments. Additionally, the clinic itself is a beautiful space, and the views overlooking lake michigan with soft music playing definitely make the experience more pleasant.
What specific things went wrong at this clinic?
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Randall Barnes?
Northwestern Fertility Clinic is a large practice, which means you deal with lots of different people throughout the process, from multiple nurses, to schedulers, to financial advisors, to psychologists, to doctors who are on call the day of your procedures. It is not guaranteed your doctor will perform your retrievals or transfers. Overall, I had a positive experience with NFC, and with Dr. Barnes. I am in the midst of my treatments still, so I am not able to speak to my results yet... that is still to be determined! Also, in the midst of my treatment, and after several appointments with Dr. Barnes, I received a letter from Northwestern letting me know that he was retiring. So, in the midst of my treatments, I was left without a doctor and had to switch to a different doctor in the practice. My husband and I were surprised that this was never mentioned to us during multiple appointments with Barnes or with the nurses. It seemed like something they should tell us, so we could've started the process with a different doctor verses being caught off guard. This was my biggest critique of working with the NW Fertility clinic thus far.
What one piece of advice would you give a prospective patient of Randall Barnes?
Dr. Barnes is now retired from Northwestern Fertility Clinic.
Describe the protocols Randall Barnes used in your cycles and their degree of success.
I took 300 units of Folistim and 150 units of Menopur for 5 days, and then started a daily shot of Ganirelix to prevent ovulation. Day 10 I took my trigger shot and went in 36 hours later for my ET. 7 eggs were retrieved, 4 fertilized. I also thawed my 18 frozen eggs, 11 which fertilized. Overall, 15 eggs fertilzed and we are now waiting for our results on day 5 blastocyst stage, after which the remaining blastocysts will be biopsied and sent for PGD testing.
Describe your experience with your monitoring appointments.
Morning appointments were an open window from 6:45-7:45am. Some mornings the wait was longer than others. My shortest appointment time was around 20 minutes, and my longest was 45 minutes.
Describe the costs associated with your care under Randall Barnes.
Luckily my insurance covers this process.
9
Doctor
Randall Barnes
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
27 - 28
Treated
2013 - 2014
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, Unexplained
0
I was surprised to learn that Dr. Pavone did not do the insemination herself for each of my 3 IUI’s. A nurse [at Northwest Medicine] named Elaine did each insemination. She was knowledgeable but I would have liked the chance to speak to Dr. Pavone to explain what was happening and what I could expect. For labs and ultrasounds, I often waited more than 45 minutes in a room full of women. The nurses who I worked with were nice, but I always felt like just a number to them. Many times, no one called with my results like they were supposed to so I’d have to leave a message and hope that someone called me that afternoon so I knew if I should stay on the same dosage of medication.
+ Read more
Age
27 - 28
Treated
2013 - 2014
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Anovulation, Unexplained
0
Describe your experience with Northwestern Medicine.
I was surprised to learn that Dr. Pavone did not do the insemination herself for each of my 3 IUI’s. A nurse named Elaine did each insemination. She was knowledgeable but I would have liked the chance to speak to Dr. Pavone to explain what was happening and what I could expect. For labs and ultrasounds, I often waited more than 45 minutes in a room full of women. The nurses who I worked with were nice, but I always felt like just a number to them. Many times, no one called with my results like they were supposed to so I’d have to leave a message and hope that someone called me that afternoon so I knew if I should stay on the same dosage of medication.
During treatment, did you feel like you were treated like a number or a human?
Her clinic staff never remembered me, Dr pavone did not remember my name, look me in the eye or care about me.
Describe your experience with the nursing staff.
The nurses treated patients like a herd of cattle trying to rush us through. They acted like I was bothering them when I called. They even forgot about me in a waiting room for 4 hours.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
How was your experience with Mary Ellen Pavone?
I was referred to Dr. Pavone by a co-worker who had a good experience with her. I unfortunately did not have a single positive interaction with her and regret not switching doctors sooner. I understand that infertility is a very indepth and complicated area of medicine to practice. I respect doctors that can be blunt and straightforward, but also appreciate empathy and heartfelt support. Dr. Pavone acted like a robot at each appointment. She never asked how I was feeling or asked for my opinion. Because I suffered from eating disorders in the past, I felt that Dr. Pavone blamed me for my infertility problems. While they may have contributed to it, I went into early menopause at 25 and that was unrelated to any previous issue I had. Dr. Pavone did do an HSG to check for issues but should have also checked my uterus with a hysteroscopy, but she didn’t. Because of that, I had three unsuccessful medicated IUI’s that never could have worked because of polyps and scar tissue on my uterus. I believe Dr. Pavone was quick to write off many of my symptoms and didn’t look into things as much as she should have. She decided on a route of treatment very quickly and didn’t seem to take my opinions or that of previous doctors into account. I was a poor responder to my first round of medication. She upped my Menopur dosage so much and so quickly that I suffered from ovarian hyper stimulation. I called her office for days saying I was in a lot of pain and she said it was normal and brushed off my complaints. I finally told a nurse I needed to be seen and they said they would try to squeeze me in. I ended up waiting for 4 hours in the waiting room before they remembered I was there. Dr. Pavone was not apologetic about my wait. Once she realized how swollen my ovaries were, she did apologize but didn’t change my dosage.
What one piece of advice would you give a prospective patient of Mary Ellen Pavone?
I would never recommend that anyone work with Dr. Pavone. However, if they decided to, I would recommend that they act as a strong advocate for themselves. I wish I had stood up to Dr. Pavone and fought for myself. Dr. Pavone is very quick to make judgements and is not very open to other opinions. She does not care about her patients on an emotional level, so someone who needs a caring doctor should not work with Dr. Pavone.
Describe the protocols Mary Ellen Pavone used in your cycles and their degree of success.
She did 3 medicated IUIs and upped my dosage each time. She never did a scan of my uterus. Had she done so, she would have known that polyps and scar tissue blocked an embryo from implanting
0
Doctor
Mary Ellen Pavone
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
38 - 41
Treated
2013 - 2016
Success with this Doc
No
Treatment
6 IUI, 4 IVF, Donor Sperm
Diagnosis
Poor Egg Quality
8
I very much appreciated when they separated the fertility dept. from the obstetrics [at Northwestern Medicine]...The window of [monitoring] hours was "do-able". It didn't feel like a cattle call...The insurance and billing coordination has been a nightmare...it was as if the clinic had never before dealt with two women partners - they couldn't figure out how to bill, who to bill - and we were in the best case scenario - meaning both of us had wonderful, expansive Blue Cross Blue Shield coverage PPO coverage.
+ Read more
Age
38 - 41
Treated
2013 - 2016
Success with this Doc
No
Race
Latino
Income
$50K - $99K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
6 IUI, 4 IVF, Donor Sperm
Diagnosis
Poor Egg Quality
8
Describe your experience with Northwestern Medicine.
The insurance and billing coordination has been a nightmare. Again, it was as if the clinic had never before dealt with two women partners - they couldn't figure out how to bill, who to bill - and we were in the best case scenario - meaning both of us had wonderful, expansive Blue Cross Blue Shield coverage PPO coverage. Everyone else we would recommend a million times over as being wonderful!
During treatment, did you feel like you were treated like a number or a human?
I always enjoyed Dr. Barnes "fatherly" manner. Although I sometimes wished he would be more firm in the direction of treatment, but I always trusted that he would effectively communicate with us if we were deciding to try something he didn't believe would be productive. I also appreciated that he treated my wife and I with the utmost care, concern and legitimacy - in other words, he never made us feel like we were "odd" for being a same-sex couple trying to get pregnant and when we switched to trying with my wife's eggs - he was on board!
Describe your experience with your nurse.
Northwestern's staff has been INCREDIBLE! They are all very attentive and treat patients like family - particularly Trish at the front desk, who is a dream to deal with at all times! Dr. Angela Lawson has also been a god send! She particularly championed us with the insurance/billing department which made a royal mess out of a same sex female couple - it was as if we were the first lesbian couple to EVER use their fertility treatment - that part was EXTREMELY frustrating.
How was your experience with Randall Barnes?
He was very patient, took time to explain and to sit with us as we processed information he gave us - which we very much appreciated. He was "fatherly" - not a chatter bug, so sometimes communication was overly "clinical" instead of "warm" - but a consummate professional. He made you feel like you were in good hands, which was reassuring.
What one piece of advice would you give a prospective patient of Randall Barnes?
He won't be "warm", but you will feel safe with him.
Describe the protocols Randall Barnes used in your cycles and their degree of success.
My wife and I had tried "at home" for 6 months "turkey baster method" - then we tried IUI's for 6 months, with my eggs. Then we tried 4 IVF cycles with my eggs. Then we tried 3 IVF cycles with my wife's eggs - which resulted in two pregnancies, but two miscarriages.
Describe your experience with your monitoring appointments.
The window of hours was "do-able". It didn't feel like a cattle call - but certainly it was noticeable that a lot of women were having fertility issues - which I found depressing (but I'm sure, some people must find that comforting to know they are not alone). I very much appreciated when they separated the fertility dept. from the obstetrics - talk about depressing, seeing pregnant women, or women pregnant and with kids - as you struggle.
Describe the costs associated with your care under Randall Barnes.
I have no independent recollection of how much any procedure cost. We were fortunate enough to have wonderful insurance coverage through Blue Cross and Blue Shield. We had primary and secondary coverage for most of the treatment time.
9
Doctor
Randall Barnes
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
4
Age
31 - 32
Treated
2013 - 2014
Success with this Doc
No
Treatment
6 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Male Factor, Unexplained
4
The nursing staff is overworked. There is no consistency with care. Voicemails are not returned in a timely manner (48 hours)... You already feel like a number and when you have a pressing questions or matter you would like to discuss, it's very frustrating to have to wait days to hear back.
+ Read more
Age
31 - 32
Treated
2013 - 2014
Success with this Doc
No
Race
European
Income
$500K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 IUI, 3 IVF
Diagnosis
Recurrent Pregnancy Loss, Anovulation, Male Factor, Unexplained
4
During treatment, did you feel like you were treated like a number or a human?
The NW office is EXTREMLY busy. You are given a number for every appointment in order to get labs and ultrasound. I saw Dr Barnes maybe 3 tiems during my care, though if he was available and in the office, I was able to request a visit. The nurses, particularly Amy, were kind and sensitivie. The IVF nurses on the other hand were impossible to get in touch with. I would leave messages and not get a call back for days.
Describe your experience with your nurse.
The nursing staff is overworked. There is no consistency with care. Voicemails are not returned in a timely manner (48 hours). These are hormonal sensitive women these nurses are dealing with on an everyday basis. You already feel like a number and when you have a pressing questions or matter you would like to discuss, it's very frustrating to have to wait days to hear back.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
How was your experience with Randall Barnes?
Dr Barnes is incredibly warm as a person, though is bedside manner is a bit old school. I felt that once I had 1 failed cycle, my protocol was not changed prior to my second cycle. In between my 2 cycles, he discovered I had anemia. Anemia is perhaps the FIRST thing that should be tested for anytime you give blood so it was frustrating that it took an entire IVF cycle to discover this. Due to the anemia, Dr Branes wanted to do further testing to rule out internal bleeding since I showed no signs of anemia. This resulted in a colonoscopy and endoscopy which both came back clear. From there, Dr Barnes didnt have any other explanations as to why my first cycle failed so we moved forward with my second cycle - which also resulted in an early miscarriage. After 2 failed cycles I decided to move on to another clinic. We transfered our 1 frozen embryo when we left.
What one piece of advice would you give a prospective patient of Randall Barnes?
Be your own advocate. This would be my advice with any Dr, but especially with doctors at NW who barely know your name let alone your case.
Describe the protocols Randall Barnes used in your cycles and their degree of success.
I started my protocol with 3 months of timed intercourse on Clomid. Each month resulted in a negative pregnancy test. I then moved onto IUI. The first 3 cycles were on Clomid. Each resulted in a negative test. Each month on Clomid Dr Barnes bumped up my dosage, yet I only had 1 or 2 viable follicles each month. After 3 cycles of IUI on Clomid and little reaction, Dr Barnes put me on Femara. We did 2 cycles on Femara, both resulting in a negative pregnancy test. Dr Barnes wanted me to do a 6th cycle of IUI, but we insisted we move to IVF. We did our first round of IVF which resulted in 2 quality embryos. My husband and I had decided in advance of our fresh transfer that we wanted to put 2 embryos in, however at NW their Dr's rotate and on the day of my transfer, a Dr Kazer was on rotation. He came into the room prior to transfer to confirm we had 2 viable embryos and when we let him know we wanted to transfer both, he basically used his scare tactics to force us into only putting in 1 embryo. I feel like this is a result of both his bedside manner, and the fact that NW does not like multiple pregnancies and look down upon transferring more than one embryo. We felt almost bullied and defeated and when I got pregnant, then quickly had a miscarriage, we regretted not following our hearts and transferring two. During our second IVF cycle, we insisted they allow us to transfer two. Again, Dr Barnes was not the Dr that did the procedure. This time it was Dr Robins who also tried to convince us to transfer one, but we stuck to our guns and transferred 2. Dr Robins is also a fan of 3-day transfers which did not sit right with me, but at the time of transfer, being hormonal and vulnerable, unfortunately you often listen to the Drs as opposed to following your gut.
Describe your experience with your monitoring appointments.
Cattle call with numbers
Describe the costs associated with your care under Randall Barnes.
IVF was $10k per cycle. IUI was $700. This was the out of pocket (cash) cost.
3
Doctor
Randall Barnes
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36
Treated
2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
The nursing staff [Northwestern Med] was phenomenal, with the exception of one nurse. The IVF nurses were significantly more responsive and compassionate than the nurses who just handle IUI....Monitoring appointments take place between 7-7:45AM on weekdays and 8-8:30AM on weekends....The front desk staff is incredible, as well as the lab staff....Due to the large number of patients they see, it's easy to feel like "just a number" if you don't advocate for yourself.
+ Read more
Age
36
Treated
2016
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Northwestern Medicine.
Strengths: Academic institution, good results, high quality, seamless process (runs like a well-oiled machine). The front desk staff is incredible, as well as the lab staff. They're always cheery and friendly, which is helpful during a stressful time. Weakness: Due to the large number of patients they see, it's easy to feel like "just a number" if you don't advocate for yourself. The early morning monitoring appointments are great for working women, but it can sometimes feel like you're being shuffled from lab to ultrasound and then waiting for a nurse to meet with you or contact you (for IVF they would call me later that morning). Above all, advocate for yourself. Do not be afraid to ask questions or push for a specific protocol if you think it will help.
During treatment, did you feel like you were treated like a number or a human?
I saw Dr. Barnes for our initial consult, IVF consult, egg retrieval, and then early pregnancy ultrasounds. He was great about answering my questions, even if I sent them through the portal. My monitoring visits were managed by sonographers, lab staff, and nurses. There are a lot of patients at this clinic, which can make you feel like a number, especially during early morning monitoring appointments. However, all of my nurses were wonderful about communicating with me directly and responding to my questions quickly.
Describe your experience with the nursing staff.
The nursing staff was phenomenal, with the exception of one nurse. The IVF nurses were significantly more responsive and compassionate than the nurses who just handle IUI.
How was your experience with Randall Barnes?
Dr. Barnes was great for our initial and IVF consults. He answered our questions clearly (and there were a lot!) and was prompt with follow-up questions I sent through the patient portal. I wish he'd talked with us more during our failed IUIs to see if we could change the protocols, but ultimately I think we would have ended up doing IVF anyway.
What one piece of advice would you give a prospective patient of Randall Barnes?
Advocate for yourself! Ask questions and make sure you are clear on answers.
Describe the protocols Randall Barnes used in your cycles and their degree of success.
For our IUIs we used clomid with an Ovidrel trigger. The first month we did 50mg of clomid on days 3-7, the second 100mg days 5-9, an the third 100mg days 3-7. Once we decided to move to IVF I started birth control for 21 days. On day 15 I added 10 units of Lupron, which I stayed on through my stimulation phase. I began 150 units of Follistim and 150 units of Menopur on day 2 of my cycle. From there I stayed on the same dose for 13 days, along with the 10 units of Follistim. On day 13 I decreased the Lupron to 5 units and added the Ovidrel trigger. Egg retrieval was scheduled for day 15. 12 eggs were retrieved, with 11 being mature. 8 fertilized normally with ICSI. On day 3 we went in for transfer and still had 8 growing. We transferred two 8-cell embryos and on day 6 two were still growing and were then frozen. I tested positive 7 days after my transfer and had my beta 10 days post transfer. A week and a half after my positive beta I went in for an ultrasound where we saw one gestational sac; a week later we saw one fetus and the heartbeat. Our daughter was born in February 2017 at full term.
Describe your experience with your monitoring appointments.
Monitoring appointments take place between 7-7:45AM on weekdays and 8-8:30AM on weekends. Only once was there a line out the door in the five months I worked with this clinic. The other mornings it was a breeze to check in, wait to be called for lab/ultrasound, meet with nurse (for IUI only), and then make a new appointment or head to work to wait for more information pending lab results (IVF). It's a well oiled machine.
Describe the costs associated with your care under Randall Barnes.
I don't remember the exact numbers, but I think our meds were around $2700 (with insurance) and most of our procedures were covered by insurance. In the end I think we spent around $2K toward procedures, including embryo freezing, which was not covered by my insurance.
7
Doctor
Randall Barnes
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
1
Age
38
Treated
2014
Success with this Doc
No
Treatment
6 IUI, 1 IVF
Diagnosis
Unexplained
1
The clinic is poorly run. Too few nurses, too many patients, and no means of effective communication. Direct phone numbers and emails of nurses and doctors are not provided. Good luck getting through to anyone. When you get a negative result or your period, be prepared to not know what is going to happen next month in terms of any adjustments to medications or your protocol. You have to track them down to find out, but again, good luck getting through.
+ Read more
Age
38
Treated
2014
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
Unexplained
1
Describe your experience with Northwestern Medicine.
The clinic is poorly run. Too few nurses, too many patients, and no means of effective communication. Direct phone numbers and emails of nurses and doctors are not provided. Good luck getting through to anyone. When you get a negative result or your period, be prepared to not know what is going to happen next month in terms of any adjustments to medications or your protocol. You have to track them down to find out, but again, good luck getting through.
During treatment, did you feel like you were treated like a number or a human?
I had no point of contact and I always got different nurses who didn't remember me or know my case.
Describe your experience with the nursing staff.
You are just a number and they are overworked and stressed out. They made me feel bad for being anxious and worried. They seemed annoyed by my questions.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Erica Marsh?
Dr. Marsh is friendly and seemed very knowledgeable, but the appointments felt rushed. My biggest issue with her was there no protocol in place for what to do when I got a negative pregnancy test. It was me who had to call the clinic frantic that my period had started and I didn't know what meds to take for the upcoming month.
What one piece of advice would you give a prospective patient of Erica Marsh?
Be prepared to never be able to reach her. You can only directly call the 2 gatekeepers (receptionists) whose sole function is to take a message to pass it on to a nurse. Get ready to have your phone with you at all times so when the nurse calls you back 48 hours later you answer. If you don't answer, you have to start the process all over again of first calling the gatekeepers. The one time I asked for Dr Marsh specifically it took her 2 weeks to call me back because she was in Italy, but the staff never let me know there would be a delay.
Describe the protocols Erica Marsh used in your cycles and their degree of success.
We did 3 months of IUIs with chomid or femara. She suggested doing 3 months of IUIs before IVF mainly because insurance requires it. She admitted if chlomid doesn't work in the first few months it probably won't work. She was very knowledgeable. Were going to move on to IVF but I switched before then because Northwestern had a low success rate for IVF for women aged 38-39.
2
Doctor
Erica Marsh
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
35
Treated
2016
Success with this Doc
15 Eggs Frozen
Treatment
2 Egg Freezing
Diagnosis
9
The clinic [Northwestern Medicine] is clean, high-tech, comfortable, and the staff are friendly and kind. It's factory of sorts but that comes with the territory/high patient numbers. The people that work there seem content and happy to be at work which goes a long way in my book...Every individual I worked with at the clinic was excellent but they have such a high number of patients that the process feels somewhat impersonal.
+ Read more
Age
35
Treated
2016
Success with this Doc
15 Eggs Frozen
Race
European
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Egg Freezing
Diagnosis
9
Describe your experience with Northwestern Medicine.
The clinic is clean, high-tech, comfortable, and the staff are friendly and kind. It's factory of sorts but that comes with the territory/high patient numbers. The people that work there seem content and happy to be at work which goes a long way in my book.
During treatment, did you feel like you were treated like a number or a human?
I felt that Dr. Feinberg was interested in getting to know me as a person and in understanding what my goals were in the process.
Describe your experience with your nurse.
Every individual I worked with at the clinic was excellent but they have such a high number of patients that the process feels somewhat impersonal. I don't think there are other local options that don't run into this issue so I wouldn't recommend making a decision based upon it.
How was your experience with Eve Feinberg?
I went through two rounds of egg freezing (for "social reasons") and worked with Dr. Feinberg for both - the first was disappointing and the second a success. There is more below but I would heartily recommend Dr. Feinberg to others; she is a fine physician who is kind, thoughtful, and truly cares about her patients. The first round I felt like a cog in the wheel of the clinic (which has more to do with the clinic than Dr. Feinberg) and didn't feel I understood how things were progressing until the retrieval when I was informed that I only had a handful of possible eggs to retrieve (this conversation happened to be with the MD on rotation/doing procedures that day). While the nurse had been in touch with me after each of my morning blood draws/ultrasounds, I wasn't informed of the details of my progress (but also didn't know what I should be asking). I learned that I certainly needed to be far more well-informed, a stronger advocate for myself and, in response, brought these concerns to Dr. Feinberg in our follow-up meeting. She was kind, human, thoughtful, and generous in response. She heard me out and owned that things should not have transpired as they did - while they cannot guarantee any specific outcome, they can keep patients informed along the way so that patients can make informed decisions about their care. In response, Dr. Feinberg went to bat for me and the hospital subsidized a second round. I chose to work with Dr. Feinberg again and had a very good experience. Communication was fluid and consistent, the med regimen was tweaked, and the results were much improved. I was lucky to have Dr. Feinberg on rotation the day of my retrieval and we were able to celebrate a happy ending to a tough journey. She is lovely!
What one piece of advice would you give a prospective patient of Eve Feinberg?
I think this may have more to do with the clinic set-up than Dr. Feinberg but do your homework and be the polite albeit squeaky wheel so that you get the grease. While Dr. Feinberg is excellent at explaining things in plain english, the clinic is set up in a way that directs your communication towards the nursing staff rather than the physician. I had Dr. Feinberg's email and knew I could get in touch with her as needed but didn't know enough about what information was important the first time around to do so.
Describe the costs associated with your care under Eve Feinberg.
Due to freezing eggs for "social reasons," this was fully out of pocket for me. The most useful people in terms of saving money were the Walgreens as well and in-house Northwestern pharmacists.
9
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35 - 42
Treated
2003 - 2010
Success with this Doc
Yes
Treatment
3 IVF, Donor Eggs
Diagnosis
Endometriosis, Poor Egg Quality
10
Loved that [Norwthestern Fertility] was a larger group with many care members. It was also close to my work so I could go for check ins during lunch or before work. Additionally the weekend hours were great for ultrasound check ins...As a strength for me was [Dr Confino's] complete candor. I can see how if you wanted more care that his style may not blend. It was ideal for us. There were times that another doctor did a transfer but at that point I was confident in the full team and saw no issue with using another team member.
+ Read more
Age
35 - 42
Treated
2003 - 2010
Success with this Doc
Yes
Race
Other
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF, Donor Eggs
Diagnosis
Endometriosis, Poor Egg Quality
10
Describe your experience with Northwestern Medicine.
Loved that is was a larger group with many care members. It was also close to my work so I could go for check ins during lunch or before work. Additionally the weekend hours were great for ultrasound check ins.
During treatment, did you feel like you were treated like a number or a human?
He took the time at the begin to explain the journey and was willing to move quickly to assisted process given our time trying and age. I adore his candor which included spending time to explain the steps and the odds of success. He was realistic while being optimistic too.
Describe your experience with your nurse.
I became very familiar with my care coordinator/nurse. She had to deliver bad news to me on several occasions. She was available, called when she said and was compassionate when the news was bad and excited for me when it was moving in the right direction.
How was your experience with Edmond Confino?
As a strength for me was his complete candor. I can see how if you wanted more care that his style may not blend. It was ideal for us. There were times that another doctor did a transfer but at that point I was confident in the full team and saw no issue with using another team member.
What one piece of advice would you give a prospective patient of Edmond Confino?
Ask how many Confino babies there are - so many.... If you don't like direct, use another doctor. If you are mater a fact he's a super fit.
Describe the protocols Edmond Confino used in your cycles and their degree of success.
We started with oral meds to stimulate ovulation results. We quickly detected a cyst on an ovary that was going to be drained. Upon consult with another doctor there was concern of cancer. It was removed via laperscopic surgery when Stage 4 endometrious was discovered. That accelerated treatment after healing into IVF. One IVF process was successful for a couple weeks before miscarriage. We then took time under medical process to suppress my system (mini-menopause) so we might have a better shot at the next round of IVF. That healing and suppressing journey added time. From there we tried one more time on IVF and just could not produce viable eggs that could sustain. This far into the journey we were open to the idea of egg donation. We interviewed two companies and begin that new journey. Our first donor was rejected by the clinic on the day of extraction because she admitted to smoking. We were heart broken and had to start over. We would have used her eggs but the clinic has strict expectations. Our next donor and implantation was success - 2 in and 2 out.
Describe your experience with your monitoring appointments.
It was handled very efficiently in my opinion
Describe the costs associated with your care under Edmond Confino.
Don't really recall. It was very expensive and by the time we hit the 3rd round we were at the ceiling of our coverage. They enabled me to turn in my unused meds as a credit towards the donor process.
10
Doctor
Edmond Confino
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 38
Treated
2005 - 2009
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
The clinic [Northwestern Med] was downtown so convenient with parking available. The timing for visits made it possible for me to receive treatments, go for tests, bloodwork, ultrasounds and still go to work...The nurses were so friendly. With the multiple visits, they were always so friendly and kind. They seemed like friends by the time the process was over...We needed to pay for freezing and testing sperm. We needed to pay with co-pays for hormone pills and injections.
+ Read more
Age
34 - 38
Treated
2005 - 2009
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Northwestern Medicine.
The clinic was downtown so convenient with parking available. The timing for visits made it possible for me to receive treatments, go for tests, bloodwork, ultrasounds and still go to work.
During treatment, did you feel like you were treated like a number or a human?
Dr. Kazer was attentive and approachable. He communicated regularly and clearly. He was kind and patient with my husband and me. I have referred Dr. Kazer to several other friends who are experiencing problems conceiving.
Describe your experience with the nursing staff.
The nurses were so friendly. With the multiple visits, they were always so friendly and kind. They seemed like friends by the time the process was over.
How was your experience with Ralph Kazer?
Dr. Kazer was kind and compassionate. He was upfront with all information clearly set objectives. He was confident and professional while maintaining a good bedside manner. He always returned phone calls and called with test results himself.
What one piece of advice would you give a prospective patient of Ralph Kazer?
Make an appointment with him. He knows his profession and is an amazing doctor.
Describe the protocols Ralph Kazer used in your cycles and their degree of success.
With my son, we used clomid first to stimulate growth. We then moved on to IUI. Again we used clomid and injections to release the eggs. We had 3 IUI resulting in 1 single successful pregnancy. When I went back to see Dr. Kazer to conceive again, we went directly to IUI. Clomid and an injection to release eggs. After one failed IUI, we began the IVF process. I cannot remember the drug names. I used some hormonal injections to grow eggs. We did the retrieval and progesterone shots following. I had 2 single transfers of embryos and then transferred 2 embryos resulting in multiple(twin) pregnancy.
Describe your experience with your monitoring appointments.
It was very efficient. Hours of availability made the process easier.
Describe the costs associated with your care under Ralph Kazer.
My insurance covered most everything. We needed to pay for freezing and testing sperm. We needed to pay with co-pays for hormone pills and injections.
10
Doctor
Ralph Kazer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
3 IUI, 4 IVF, 1 Egg Freezing
Diagnosis
Endometriosis
10
The nursing staff [at Northwestern Medicine] is AMAZING and so caring! They have an email portal and get back to you right away. Communication among the nurses is very important and they are truly wonderful!... Amazing facility! Super clean and the technology is all up to date! There is never more than 3 people in the waiting room, you truly feel like a patient and not just a number here!
+ Read more
Age
Treated
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 4 IVF, 1 Egg Freezing
Diagnosis
Endometriosis
10
Describe your experience with Northwestern Medicine.
Amazing facility! Super clean and the technology is all up to date! There is never more than 3 people in the waiting room, you truly feel like a patient and not just a number here!
During treatment, did you feel like you were treated like a number or a human?
Eve sat with my husband and I at the table and took her time. She has wonderful bedside manner and her team of nurses are outstanding. The office she works at has state of the art equipment. I never have felt rushed or confused working with her, she made a plan and I am currently under treatment!
Describe your experience with your nurse.
The nursing staff is AMAZING and so caring! They have an email portal and get back to you right away. Communication among the nurses is very important and they are truly wonderful!
How was your experience with Eve Feinberg?
She is a wonderful dr. Being that she also has gone though infertility she can related to her patients. She is a good listener and always has a plan of how to move forward. She treated me on the spot for one of my apts. that was not even scheduled.
What one piece of advice would you give a prospective patient of Eve Feinberg?
Ask her anything and she will have an answer or get you one, she's great!
Describe the protocols Eve Feinberg used in your cycles and their degree of success.
I had been treated at a different dr for over a year and was not getting any results that were helpful. Dr. Fineburg was positive that she could get more then 8 /9 eggs retrieved (at my prior dr office in which only 4 out of both cycles made it and none resulted in pregnancy) and she did! I got 22 in which 8 made it. I did a fresh transfer and still was not pregnant. I am currently waiting on my ERA results to see if my implanting window needs to be adjusted.
Describe the costs associated with your care under Eve Feinberg.
$900 for ERA $1,500 for hystroscope $1,600 for retrieval
10
Doctor
Eve Feinberg
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
10
it was very easy to get an appointment They [Northwestern Med] were very accommodating to my schedule. I always feel like I was walking into a spa instead of walking in to a doctor's office. It is so tranquil and peaceful. The front desk receptionists are wonderful, especially Laurel at the Highland Park office!...I was told that a specific diagnosis code would be used to bill my insurance. When the claims started coming through, they were all denied because the clinic used a different code than what they told me they were going to use.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
10
Describe your experience with Northwestern Medicine.
Unlike the other clinics I have been to, it was very easy to get an appointment They were very accommodating to my schedule. I always feel like I was walking into a spa instead of walking in to a doctor's office. It is so tranquil and peaceful. The front desk receptionists are wonderful, especially Laurel at the Highland Park office!
During treatment, did you feel like you were treated like a number or a human?
Dr Feinberg is wonderful. She is so warm and caring with a great bedside manner. I feel like I really matter to her as a patient and she hears my concerns.
Describe your experience with your nurse.
Laura was very good about always getting back to me within an hour or two of me sending an email. She was very clear in her instructions and always follows through.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Eve Feinberg?
Even though our first round of IVF with Dr Feinberg failed, we still trust her and the process and will not give up. We felt so well taken care of by her. She answers all my questions no matter how silly they may seem. When we talk to her, we feel as if she is more of a friend than a doctor.
What one piece of advice would you give a prospective patient of Eve Feinberg?
She is determined to get you pregnant and will not give up!
Describe the protocols Eve Feinberg used in your cycles and their degree of success.
I was happy that Dr Feinberg changed my protocol from my last retrieval with a different clinic. I was on less medications and in return I felt better physically and mentally. I also found it refreshing that she suggested a day 3 transfer instead of what I have done in the past, a day 5 and explained to us the reason she would transfer two instead of one. I liked how she mixed it up because we were afraid of doing the same thing as previous cycles and expecting different results.
Describe the costs associated with your care under Eve Feinberg.
Compared to other clinics, the costs with Dr Feinberg were significantly lower. They really want to make it affordable to everyone as they know it doesn't always work on the first try and you might have to do more than one round. My insurance has an infertility max that had already been met, so we knew we were going to be self pay. We were pleasantly surprised that the financial advisor said our blood tests and ultrasounds would be covered, as well as some of the drugs, so we went with the lower priced package.
10
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
8
I was upset that no one [at Northestern Medicine] would tell me about a cyst I had on my day 4ultrasound. I also never knew how many follicles were growing, I had to ask for this information specifically...big and beautiful and runs mostly well. There are definite kinks and you'll need to advocate for yourself--sometimes things get lost in shuffle. Sometimes they'd check me in just for ultrasound and forget to notify the lab I had an appointment.
+ Read more
Age
Treated
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
8
Describe your experience with Northwestern Medicine.
Northwestern is big and beautiful and runs mostly well. There are definite kinks and you'll need to advocate for yourself--sometimes things get lost in shuffle. Sometimes they'd check me in just for ultrasound and forget to notify the lab I had an appointment.
During treatment, did you feel like you were treated like a number or a human?
While Dr. Feinberg definitely knew our case, I didn't feel a ton of empathy from her, even when our cycle was cancelled.
Describe your experience with your nurse.
Kelsey was ok, but along the way seemed to confuse my care with another patients. I asked to switch to Rachel, who was more compassionate and clear when I spoke with her.
What specific things went wrong at this clinic?
  • Lost appointments
  • Failed to convey critical information
How was your experience with Eve Feinberg?
Dr. Feinberg came highly recommended by a close friend and we were thrilled to get the chance to work with her. I found her to be less than creative in her protocols, even when it meant I wouldn't be able to fit a cycle in before the lab closed for cleaning, she wouldn't adjust or change the protocol to allow me a chance. Luckily, I had already decided to move to another physician in the practice, who was willing to try a different approach. We're currently 10 weeks pregnant from that cycle!
What one piece of advice would you give a prospective patient of Eve Feinberg?
She's brilliant and goes by the books. Don't expect a ton of compassion or creativity.
Describe the protocols Eve Feinberg used in your cycles and their degree of success.
I was started on an antagonist protocol and moderately high dosage due to my low ovarian reserve. When I didn't respond well (only one follicle growing on day 5 of stims), Dr. Feinberg cancelled the cycle and encouraged us to try naturally until I got my period. She wasn't willing to convert to IUI or give another day or two to see if other follicles caught up.
6
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
?
Treatment
3 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
8
I interact mostly with the nursing staff [at Northwestern Medicine]. They are super responsive via email and always willing to get answers to my questions...delays with the NW Pharmacy staff submitting my prescriptions. I had to stay on top of them almost as much as my prescription drug specialty pharmacy...There were only about 2 or 3 times where I had a longer wait and the office was packed with women waiting. Those were few and far between.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF
Diagnosis
Recurrent Pregnancy Loss, Poor Egg Quality
8
Describe your experience with Northwestern Medicine.
Good location in downtown Chicago, connected to Northwestern Hospital, and linked to all Northwestern doctors/services where I see most of my other physicans. Their lab is new and top notch. They do not do "batch cycles" but rather let you start on your cycle. That means they are open 7 days a week and holidays for appointments and procedures. The only thing to be aware of is they run FRM similarly to the OB practice - you may not see your doctor on the day of your procedure but instead the doctor who is scheduled to do procedures on that day.
During treatment, did you feel like you were treated like a number or a human?
They see A LOT of patients. I don't always feel like I have personal care, but I always feel like I receive great care. I work more closely with the nurse staff for sure and haven't had much direct contact with my doctor herself at all.
Describe your experience with the nursing staff.
I interact mostly with the nursing staff. They are super responsive via email and always willing to get answers to my questions.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Eve Feinberg?
I like that she has personal experience with IVF and is super knowledgeable. However, I've met with her in person only twice, before receiving any IVF treatment. I have only spoken with her on the telephone or emails since. I like that she is definitely open to changing protocols, but she doesn't always give me all the details so that I feel totally informed.
What one piece of advice would you give a prospective patient of Eve Feinberg?
She knows her stuff, so you will be in good hands. However, be ready to be a Northwestern patient, in more ways than a Feinberg patient.
Describe the protocols Eve Feinberg used in your cycles and their degree of success.
Cycle 1: Microdose Lupron Flare - used based on my test results and miscarriage history alone. I turned out to be overstimulated by this protocol and we were all pleasantly surprised that they were able to retrieve 14 eggs, 5 of which became blastocysts. However, none tested as PGS normal, so we decided to cycle again, as my doctor believes it is a numbers game and we had a good chance to get a normal in the next round. Cycle 2: Antagonist - started low dose and increased slightly. I wanted to stim lower and slower, if at all possible after not feeling very good during the first cycle. She was open to this for sure. My AFC this round was significantly lower though, and we retrieved only 7 eggs, 3 of which became blastocysts and 1 tested as PGS normal. She suggested we try to get at least one more PGS normal embryo before attempting any transfers though. Cycle 3: Long Lupron - we changed it up again to see how I would respond. I was on highest doses and was a slow responder. We did retrieve 13 eggs, but only 1 grew to blastocyst and we are currently awaiting PGS testing results (and we will then decide to either attempt a frozen transfer or retrieve again).
Describe your experience with your monitoring appointments.
Usually it was fast and super easy. There were only about 2 or 3 times where I had a longer wait and the office was packed with women waiting. Those were few and far between.
Describe the costs associated with your care under Eve Feinberg.
Most have been covered by insurance so far. Before treatment for any new cycle, I do have to pay a lab deposit for biopsy, freezing and storage.
8
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
Treated
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Male Factor
7
Strengths [at Northwestern] : A responsive staff. Even if you feel like a number, you know you are in experienced practice that perform well over the number of recommended cycles in a year. Weaknesses: You do feel like a number - especially without an assigned nurse. Having to restate your birth date to confirm your identity is tough mentally. You want to feel like people support you during this journey, but it's a lot of advocating for yourself.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Male Factor
7
Describe your experience with Northwestern Medicine.
Strengths: A responsive staff. Even if you feel like a number, you know you are in experienced practice that perform well over the number of recommended cycles in a year. Weaknesses: You do feel like a number - especially without an assigned nurse. Having to restate your birth date to confirm your identity is tough mentally. You want to feel like people support you during this journey, but it's a lot of advocating for yourself.
During treatment, did you feel like you were treated like a number or a human?
I only saw Eve 2x during the duration of my time with Northwestern. For 95% of appointments, I saw different nurses or technicians. You would sit in a waiting room and they might call several names at once, and take 3 of you down the hall to your respective treatment rooms. In one appointment, you might see 3-4 different nurses or technicians - one to take your blood, one to do your ultrasound, and yet another to read your results. With every new technician you had to state your birth date as the means of verifying who you are. This made me feel very much like a number.
Describe your experience with the nursing staff.
Several nurses, all very young. You get to know a few of them, but aren't assigned to a specific one. They were very responsive over MyChart, if you had a question. It just didn't feel very personal. However, when you are pregnant, a nurse will call you with the results.
How was your experience with Eve Feinberg?
Eve was kind, and came highly regarded with a six month wait list. I'm sure the hype and high expectations is part of the reason why, in the end, I am rating her only a 6. For someone so well regarded I would have expected more personal attention. Instead, I only saw her at our first and last (after conceiving) appointments. At the first appointment, I spent 45 minutes discussing my situation with a doctor in training, who then stepped out and took 5 minutes to relay it to Dr. Feinberg in private. When Dr. Feinberg entered the room for the first time, she sort of just jumped to a recommendation, and I felt like I didn't get to explain myself to her, after looking forward to this appointment for 6 months!! Who knows what details the student chose to relay. 20 minutes later, Eve gave me an ultrasound, said my ovaries and lining looked good visually, and that the nurse would book my follow-up diagnostic appointments. From that point onward, all communication - the IUI procedure, the follow-ups, the sharing of results were all done by nurse staff. If I had a question for Eve, a nurse would take the question and relay it to her, then the nurse would get back to me in 24 hours. All in all, I feel that Eve is probably very knowledgeable based on the fact that other doctors only had flattering things to say. However, in my limited time with her (~5 months), I didn't see the reason for the hype. Based on all my research, she recommended treatments that I fully anticipated (3 IUIs without medication, then IVF). I felt I would have had the same/similar outcome with any other fertility doctor at the same practice. Perhaps if I was a more involved, or difficult case, her pedigree and expertise would have been more valuable. I guess should consider myself lucky that we achieved pregnancy without having to get into touch choices or recommendations.
What one piece of advice would you give a prospective patient of Eve Feinberg?
Know that you will be in good hands with Eve, but don't expect that the heavens will open up during your first appointment. She is a busy lady, in extremely high demand and your time with her will be very limited. No one knows how long it will take them to get pregnant. In "quick" cases, Eve will likely not add value. However, you should your journey be a more challenging one, you have one of the best doctors on your side to help get you pregnant.
Describe the protocols Eve Feinberg used in your cycles and their degree of success.
We came to Eve knowing that my husband had POOR fertility - as evidenced by 4 prior sperm tests (low motility, morphology, count and volume). I had taken a few tests with my OBGYN that showed my AMH and other levels were normal, so my hypothesis was that the issue was with my husband. Eve said she agreed with me, but still suggested I go through the standard tests just to cross off any issues on my end (like blocked tubes). So I had more rounds of blood draws and was scheduled for an HSG, prior to undergoing IUI. I ended up cancelling the HSG because if my tubes were blocked there is very little that can be done about it. Besides, I was fine gong to IVF if IUI didn't work (at which point blocked tubes are a moot point). When it came time for IUI I asked if I could do a 'natural' IUI, since the problem appeared to be on my husband's side and I didn't want to take needless medication. She agreed, so I proceeded without any clomid, letrozole, etc, but she recommended I still take a trigger shot to force ovulation once my egg was 19mm or larger. She said success rates are higher this way because there is less room for human error in tracking ovulation (with strips, or other method). She recommended no more than 3 IUI cycles (after which point your odds don't increase) and that after that I start IVF.
Describe the costs associated with your care under Eve Feinberg.
Insurance covered the bloodwork and IUI. All in all I think I paid &lt;$800
6
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
6 IUI, 2 IVF
Diagnosis
Other
10
[Northwestern's] Strength: Doctors are mostly all great, (don't know all, and there are ones I don't like). They have the best administrative people who check you in. They all know me by name and are the best part of the mornings. Weakness: With so many doctors on staff, your main doctor will not necessarily preform your procedures. I've encountered 1 doctor 2x who I didn't like. She performed my d&c and was not empathetic towards what I may be feeling. She also did my 2nd egg retrieval but was a little nicer. My own dr got to do my embryo transfer which I was very happy about. With so many nurses on staff you aren't assigned a primary nurse who knows you and your history without having to check your charts.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, 2 IVF
Diagnosis
Other
10
Describe your experience with Northwestern Medicine.
Strength: Doctors are mostly all great, (don't know all, and there are ones I don't like). They have the best administrative people who check you in. They all know me by name and are the best part of the mornings. Weakness: With so many doctors on staff, your main doctor will not necessarily preform your procedures. I've encountered 1 doctor 2x who I didn't like. She performed my d&c and was not empathetic towards what I may be feeling. She also did my 2nd egg retrieval but was a little nicer. My own dr got to do my embryo transfer which I was very happy about. With so many nurses on staff you aren't assigned a primary nurse who knows you and your history without having to check your charts.
During treatment, did you feel like you were treated like a number or a human?
Dr. Bernardi went out of her way to ease my anxiety. I never felt like I was just another number to her, and continue to feel like she genuinely cares about me. She answers my emails at times as late as 10:30 at night. She calls to check up on me when she doesn't have to. During my first retrieval she popped by to wish me luck before I went under. She is always very thorough and ways all the options with me. She allowed me to send her as many emails as I wanted that went straight to her mailbox instead of the nurses pool.
Describe your experience with the nursing staff.
Dr. Bernardi has a set of 4-5 nurses that work with her. I do have a favorite nurse that is not on her team though. Nurse Amy Dorsey is my favorite nurse as she had been with me through all of my journey before seeing Dr. Bernardi. All of the nurses have been professional. I haven't encountered any nurse who wasn't really friendly and empathetic.
How was your experience with Lia Bernardi?
Dr. Bernardi is an excellent doctor. She has very strong communication skills and she is always giving you all your options. She does research and it is obvious she thinks of you as a patient and human being, rather than just another number that comes in. Dr. Bernardi is always patient with me as I ask her lots of questions and have plenty of anxiety around my situation. She is always upbeat and remains positive. She checks in on me when i'm not expecting it. When she says she will call or email, she always does. I don't have a negative thing to say about her. I can't express how happy I am that I switched to her after my 2nd miscarriage. She is very empathetic and caring.
What one piece of advice would you give a prospective patient of Lia Bernardi?
Don't be afraid to ask her anything. She is so nice and professional at the same time. I don't think she has a shock feature. She is very responsive to all your questions and concerns.
Describe the protocols Lia Bernardi used in your cycles and their degree of success.
When I first met Dr. Bernardi, I had recently gone through my 2nd miscarriage. My original doctor wanted me to start IVF treatment as soon as my period came back. I wasn't comfortable with this so we asked for a 2nd opinion. After looking at my history Dr. Bernardi offered to do a recurrent loss panel. She told us that it wasn't necessary but she was curious if there could be a potential reason for the 2nd loss. It was her that figured out that I have APS. With this new diagnosis she thought since I got pregnant 2x already with just IUI that it could happen again. We agreed that my tolerance for IUI would be a 3 cycle limit. We tried 3 more IUI's and I didn't get pregnant. She was willing to do as many more as I wanted but I said I was done and wanted to move onto IVF. I'm young, only 31 so we thought I'd have a good response. I also have PCOS, so our first round she was very cautious about my medicine. I was on the lowest dosage of everything. We retrieved 11 eggs, 7 fertilized and only 3 made it to blast. Before we had the genetic results back, we talked with her and decided to do 1 more retrieval to get some back up embryos incase it didn't work, and also for our future since we wanted more than 1 kid. Our 2nd retrieval went extremely well, and Dr. Bernardi upped my meds just a little bit from 75, to 150. (She was still cautious). The 2nd time around we got 25 eggs, 22 mature, and 19 fertilized. 11 of them made it to blastocyst! Today we did a "fresh" transfer, but used a frozen embryo from our first cycle. I can't tell you if it worked or not yet, but I feel great about our potential!
Describe your experience with your monitoring appointments.
The monitoring appointments are like a well oiled machine. They are efficient and are conscious that the women have to get to work. They started opening their doors as early at 6:45am to accommodate the morning rush.
Describe the costs associated with your care under Lia Bernardi.
I don't really know everything. Our IUI's usually cost us about $30 because insurance covered it. Our first IVF cycle things were covered. Our IVF meds cost about $400 with insurance. PGS testing was done outside of our clinic so it cost 1795. There was also a $890 freezing fee. The 2nd round was 1/2 out of pocket since we maxed out our insurance. The egg retrieval was ~$5000. The transfer was ~$3500. The iVf meds were around ~$3000. Plus, the $890 freezing fee again.
10
Doctor
Lia Bernardi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF, 2 Embryo Freezing
Diagnosis
10
The NU clinic utilizes MyChart which has secure email functionality. I found this so helpful. I never played phone tag with the nurses and I always heard back within an hour (or much less) with a detailed email answering all of my questions. It made a scary process a lot less intimidating. Kelsey is so upbeat and knowledgable. I trusted all of the information she gave me without question...This clinic is extremely efficient. I really like how they run early morning monitoring because you are not given an appointment. So if you know that you need to get in and out quickly, you just show up 15 minutes before it opens and you are in and out. The staff is so courteous and friendly. The clinic is brand new, clean and beautiful. I have heard that the lab is EVERYTHING and can greatly impact your chance of success. NU is a brand new state of the art lab. I liked that I didn't need to get on the clinic's schedule, they got on my schedule. This is not the case at all clinics--some require you to get on their schedule. However, the flip side to that is that my egg retrievals and HSG were not done by my physician. While, I trusted the capabilities of the other physicians, their bedside manner wasn't as wonderful as Dr. Feinberg. I was able to time my transfer to be performed by Dr. Feinberg. Despite this one downside of NU, I would still highly recommend it over other clinics and doctors we interviewed.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 2 IVF, 2 Embryo Freezing
Diagnosis
10
Describe your experience with Northwestern Medicine.
This clinic is extremely efficient. I really like how they run early morning monitoring because you are not given an appointment. So if you know that you need to get in and out quickly, you just show up 15 minutes before it opens and you are in and out. The staff is so courteous and friendly. The clinic is brand new, clean and beautiful. I have heard that the lab is EVERYTHING and can greatly impact your chance of success. NU is a brand new state of the art lab. I liked that I didn't need to get on the clinic's schedule, they got on my schedule. This is not the case at all clinics--some require you to get on their schedule. However, the flip side to that is that my egg retrievals and HSG were not done by my physician. While, I trusted the capabilities of the other physicians, their bedside manner wasn't as wonderful as Dr. Feinberg. I was able to time my transfer to be performed by Dr. Feinberg. Despite this one downside of NU, I would still highly recommend it over other clinics and doctors we interviewed.
During treatment, did you feel like you were treated like a number or a human?
The whole practice at NU treated me warmly. From the receptionist and phlebotomist to the nurses and Dr. Feinberg, everyone knew my name and treated me kindly. I cannot say enough good things about this practice.
Describe your experience with your nurse.
Kelsey is amazing. I could not say enough good things about her if I wrote 10 pages of reviews. The NU clinic utilizes MyChart which has secure email functionality. I found this so helpful. I never played phone tag with the nurses and I always heard back within an hour (or much less) with a detailed email answering all of my questions. It made a scary process a lot less intimidating. Kelsey is so upbeat and knowledgable. I trusted all of the information she gave me without question.
How was your experience with Eve Feinberg?
Dr. Feinberg has a wonderful bedside manor. She is the perfect combination of being realistic while staying upbeat and encouraging. She was always available to take our calls when we had questions or wanted to discuss next steps in more detail. She never rushed our conversations. She handled very well mine and my husband's tendencies to need to know all the technical details regarding my treatment and to discuss studies and research that we had done on our own that might have conflicted with her suggestions. I was very confident in her abilities.
What one piece of advice would you give a prospective patient of Eve Feinberg?
Speak up if you have questions or concerns.
Describe the protocols Eve Feinberg used in your cycles and their degree of success.
I did two stimulation rounds with menapur and folistim. We froze all resulting 5 day embryos and did PGS testing. The first stimulation round only resulted in 1 mature egg that was not genetically normal. The second stimulation round resulted in 17 mature eggs, 9 of which fertilized, 8 of which made it to day 5 and 5 of which were genetically normal.
Describe your experience with your monitoring appointments.
Very efficient. If you go 15 min before the monitoring window, you will be out by 7:20 am. It may take longer if you get there after 7:15 am. It also takes longer if you need to speak to a nurse following your monitoring.
Describe the costs associated with your care under Eve Feinberg.
My insurance covered most of the standard IUI and IVF drugs and procedures. However, we paid for egg freezing and PGS testing. I don't recall the amounts.
10
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
37
Treated
2016
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Male Factor
6
They [Northwestern Med] know what they are doing and have a strong process. They see a lot of patients so you won't always get the personal attention you might want...I like the nursing staff but wish I had a primary nurse through the whole process. I interacted with a lot of different nurses there...Make sure you ask lots of questions and understand every fully during all procedures. Get support from a therapist or a support group from the beginning of your fertility treatments! I wish the doctors and staff had talked to me about this from my first appointment...
+ Read more
Age
37
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 IUI
Diagnosis
Male Factor
6
Describe your experience with Northwestern Medicine.
They know what they are doing and have a strong process. They see a lot of patients so you won't always get the personal attention you might want.
During treatment, did you feel like you were treated like a number or a human?
This was not Dr. Barnes fault, but I did my first IUI with his office. I didn't know what to expect, so after the insemination they told me to wait for 10 minutes on the table. I thought they would let me know when 10 minutes was up and I didn't have a watch or a phone. No one came in so after 45 minutes I got up still not really sure how much time had passed. Northwestern is a really busy clinic so I did feel like a number sometimes.
Describe your experience with the nursing staff.
I like the nursing staff but wish I had a primary nurse through the whole process. I interacted with a lot of different nurses there.
How was your experience with Randall Barnes?
Dr. Barnes is a nice man, but I have always preferred female doctors. It was hard to get an appointment and he was the only one available when I could come in. He seems a little shy so I had trouble talking to him at times, especially after the miscarriage. He is very competent and knowledgeable.
What one piece of advice would you give a prospective patient of Randall Barnes?
Make sure you ask lots of questions and understand every fully during all procedures. Get support from a therapist or a support group from the beginning of your fertility treatments! I wish the doctors and staff had talked to me about this from my first appointment.
Describe the protocols Randall Barnes used in your cycles and their degree of success.
I did one IUI with him with 50 mg of Clomid.
Describe the costs associated with your care under Randall Barnes.
Insurance covered almost all of it luckily.
5
Doctor
Randall Barnes
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34
Treated
2014
Success with this Doc
Yes
Treatment
1 IUI
Diagnosis
Diminished Ovarian Reserve
10
All staff at NM [Northwestern Medicine] were great, they were compassion and very helpful with giving all information and test descriptions. They made me feel really comfortable. We also had Dr Molly Moverick on our team (she was working together with Dr Confino). She was great!!!...I think the clinic is great! It was easy to schedule all tests and procedures. They were really flexible with timing. I could see results pretty fast on my online account (which was great as well.)
+ Read more
Age
34
Treated
2014
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with Northwestern Medicine.
I think the clinic is great! It was easy to schedule all tests and procedures. They were really flexible with timing. I could see results pretty fast on my online account (which was great as well.)
During treatment, did you feel like you were treated like a number or a human?
He was really personal, he tried to make jokes and make me feel good. He called personally with some test results. He listened to what I wanted (I wanted to try to do uiu without any drugs at least for the first time.)
Describe your experience with your nurse.
All staff at NM were great, they were compassion and very helpful with giving all information and test descriptions. They made me feel really comfortable. We also had Dr Molly Moverick on our team (she was working together with Dr Confino). She was great!!!
How was your experience with Edmond Confino?
He was really personal, he tried to make jokes and make me feel good/comfortable. He would call personally with some test results. He listened to what I wanted (I wanted to try to do uiu without any drugs at least for the first time.) He was positive/optimistic but at the same time tried to be realistic.
What one piece of advice would you give a prospective patient of Edmond Confino?
Talk to your doctor; tell him your preference; work together as a team...
Describe the protocols Edmond Confino used in your cycles and their degree of success.
I had some blood work done first; then they checked my tubes and uterus to make sure I didn't have any issues there. I wanted to try first anything possible without hormones/drugs. So Doctor understood and worked with me. We did our first IUI without any hormones and it worked from the first time.
Describe the costs associated with your care under Edmond Confino.
I don't remember plus my health insurance covers most of it
10
Doctor
Edmond Confino
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34
Treated
2015
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
10
They [Northwestern Medicine] are conservative and make decisions based on scientific evidence. The practice is not afraid to take on hard cases out of concern for their success rates. That's the benefit of a research and teaching hospital based practice...From the front desk staff to the technicians to the nurses, the team is kind and efficient. I never felt like a number even though the practice is extremely busy all the time...
+ Read more
Age
34
Treated
2015
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF
Diagnosis
Unexplained
10
Describe your experience with Northwestern Medicine.
They are conservative and make decisions based on scientific evidence. The practice is not afraid to take on hard cases out of concern for their success rates. That's the benefit of a research and teaching hospital based practice
During treatment, did you feel like you were treated like a number or a human?
He always knew all the details of my specific case when we spoke -- without needing to stare at my chart. He always personally called back when I left messages and never rushes me off the phone (or out of the room). It felt like he's even keep the conversation going intentionally so I could have time to remember and ask all my questions
Describe your experience with your nurse.
From the front desk staff to the technicians to the nurses, the team is kind and efficient. I never felt like a number even though the practice is extremely busy all the time
How was your experience with Jared Robins?
I have had great experiences with Dr Robins. He is both blunt and kind. I appreciate that he explains everything in detail and his advice is grounded in scientific evidence. He was so supportive and always reachable. He paitently, thoughtfully and thoroughly answered all my questions. Plus he was always reachable, even if it meant he had to call us back at 9pm from his cell phone at a conference!
What one piece of advice would you give a prospective patient of Jared Robins?
Don't be afraid to ask questions
Describe the protocols Jared Robins used in your cycles and their degree of success.
I don't recall the specifics. We did two fresh IVF cycles, the second resulting in a pregnancy. We just came back for a frozen cycle using PIO, Endometrin and Estrace, and I am currently pregnant.
10
Doctor
Jared Robins
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
26 - 27
Treated
2012 - 2013
Success with this Doc
No
Treatment
3 IUI, 2 IVF, 2 Egg Freezing
Diagnosis
0
She [nurse at Northwestern] seemed very busy, wasn't great at walking us through protocols and would be very curt with me when I had questions. I was kind of afraid to contact her, because she was not very compassionate or helpful....Cattle call, but I assume most clinics are like that. The second clinic we changed to was the same....I would look elsewhere and seek a RE that is more flexible and finding out what is wrong and treating those issues. I felt a lot of my concerns weren't addressed or looked into. Once I went to a new RE that was willing to look into possible immune issues and endo and treat them I had a successful ICSI cycle.
+ Read more
Age
26 - 27
Treated
2012 - 2013
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
3 IUI, 2 IVF, 2 Egg Freezing
Diagnosis
0
During treatment, did you feel like you were treated like a number or a human?
She was very kind and had a good bedside manner.
Describe your experience with your nurse.
She seemed very busy, wasn't great at walking us through protocols and would be very curt with me when I had questions. I was kind of afraid to contact her, because she was not very compassionate or helpful.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to convey critical information
How was your experience with Mary Ellen Pavone?
Kind and has good bedside manner, but not willing to change protocol or try new things. Did not want to look into endometriosis as a possibility for our troubles (which I had suspected I had since age 11), said my husbands morphology and motility were fine (wasted our time with 3 IUIs) when another clinic said otherwise and did not want to work with a reproductive immunologist. I ended up leaving her and finding out I did indeed have immunological disorders and stage III endometriosis. Went on to have a successful ICSI cycle with a new clinic after 3 failed IUIs and 1 failed ICSI cycle at Northwestern. I also was told I could get up right after our fresh transfer at Northwestern and didn't need to wait. Dr. Pavone never once performed any of my IUIs, egg retrieval or transfer.
What one piece of advice would you give a prospective patient of Mary Ellen Pavone?
I would look elsewhere and seek a RE that is more flexible and finding out what is wrong and treating those issues. I felt a lot of my concerns weren't addressed or looked into. Once I went to a new RE that was willing to look into possible immune issues and endo and treat them I had a successful ICSI cycle.
Describe your experience with your monitoring appointments.
Cattle call, but I assume most clinics are like that. The second clinic we changed to was the same.
0
Doctor
Mary Ellen Pavone
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Clinic Atmosphere
Educational Resources
– Read less
0
Age
35 - 36
Treated
2014 - 2015
Success with this Doc
No
Treatment
1 IUI, 4 IVF, Egg Freezing
Diagnosis
Unexplained
0
We were frustrated with the miscommunication around my hormone treatments causing my cycle to be cancelled. We were also disappointed when we were not informed Dr. Pavone went on maternity leave and we were assigned a new doctor. We left this clinic after that.
+ Read more
Age
35 - 36
Treated
2014 - 2015
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IUI, 4 IVF, Egg Freezing
Diagnosis
Unexplained
0
During treatment, did you feel like you were treated like a number or a human?
We were often told about the clinic's motivation to increase their success rates. That seemed more important than treating us as humans with feelings.
Describe your experience with your nurse.
It was often hard to reach someone. The nurses did not use email. One cycle had to be postponed due to a miscommunication with my hormones.
What specific things went wrong at this clinic?
  • Failed to send your chart to another clinic
  • Failed to convey critical information
  • Canceled a cycle due to clinic error
How was your experience with Mary Ellen Pavone?
She did not have a warm bedside manner. She did not meet with us often. Even after setbacks or bad news we had to request conference calls. She went on maternity leave and we had no idea we had been transferred to another doctor.
What one piece of advice would you give a prospective patient of Mary Ellen Pavone?
You have to be a good self-advocate in order to gett all of your questions answered. Don't look for a lot of support with the emotional piece of fertility.
Describe the protocols Mary Ellen Pavone used in your cycles and their degree of success.
We did pgd and pgs, which we got the sense she preferred we didn't do. When we didn't get a lot of embryos on our first cycle we tested our embryos on day 3 rather than day 5, which in retrospect is not what we would do now. That cycle was unsuccessful.
Describe your experience with your monitoring appointments.
It was pretty efficient. I always made sure to get there early so I could be seen the soonest. The techs were always very nice.
Describe the costs associated with your care under Mary Ellen Pavone.
My insurance covered most costs.
0
Doctor
Mary Ellen Pavone
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
4
Age
31 - 32
Treated
2013 - 2014
Success with this Doc
No
Treatment
7 IUI, 1 IVF, Donor Sperm
Diagnosis
PCOS, Other, Unexplained
4
Clinic was clean and organized. The lab is located within the office making the sperm prep very easy on the insemination day....Costs were very straightforward and through the main Northwestern billing portal....The nursing staff ranged in compassion, skill, and communication. Some of the nurses were amazing and were nice to work with and other nurses seemed annoyed by my existence.
+ Read more
Age
31 - 32
Treated
2013 - 2014
Success with this Doc
No
Race
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 4 Docs
Treatment
7 IUI, 1 IVF, Donor Sperm
Diagnosis
PCOS, Other, Unexplained
4
Describe your experience with Northwestern Medicine.
Clinic was clean and organized. The lab is located within the office making the sperm prep very easy on the insemination day.
Describe your experience with the nursing staff.
The nursing staff ranged in compassion, skill, and communication. Some of the nurses were amazing and were nice to work with and other nurses seemed annoyed by my existence.
What specific things went wrong at this clinic?
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to consider drug intolerance
How was your experience with Erica Marsh?
I really liked Dr. Marsh, but the majority of the care provided was done by her Fellow or her team of nurses. Once the care plan was established, we had very little contact with her. While I liked her as a person, we were frustrated by her one size fits all approach to inseminations and we were not given the opportunity to adjust my meds based on my results.
What one piece of advice would you give a prospective patient of Erica Marsh?
Be prepared to work with her whole team, not just her. Ask her to clarify who will be doing the inseminations and ask her about clinic protocols as she was not forthcoming with all of the protocols at the beginning on my treatment.
Describe the protocols Erica Marsh used in your cycles and their degree of success.
I did 4 IUI's with donor sperm with Dr. Marsh. I was prescribed clomid for the first three rounds and femera for the last round.
Describe the costs associated with your care under Erica Marsh.
Costs were very straightforward and through the main Northwestern billing portal.
3
Doctor
Erica Marsh
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
1 IUI, Donor Sperm
Diagnosis
10
Ask questions and be prepared to hear the truth. He [Dr. Edmond Confino] told me that if I was unable to become pregnant in three months that there was a problem. I listened to everything he told me to do and felt comfortable with out three month plan of IUI with and without drugs. I got pregnant at 39 after the first IUI...As a single woman wanting to have a child, he was supportive and nonjudgmental. He explained his plan for my age of 39 and we agreed on a time schedule. I felt he was honest with me and that I was in great hands.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, Donor Sperm
Diagnosis
10
Describe your experience with Northwestern Medicine.
I am a big fan of Northwestern and think the clinic was well run and would recommend them.
During treatment, did you feel like you were treated like a number or a human?
He was very caring and really wonderful. He was very blunt about my age and the likelihood of a pregnancy. I felt like I was in great hands from the start.
Describe your experience with the nursing staff.
I just remember all the nurses being very nice.
How was your experience with Edmond Confino?
Dr. Confino has been doing this a long time and is very well respected in his field. As a single woman wanting to have a child, he was supportive and nonjudgmental. He explained his plan for my age of 39 and we agreed on a time schedule. I felt he was honest with me and that I was in great hands.
What one piece of advice would you give a prospective patient of Edmond Confino?
Ask questions and be prepared to hear the truth. He told me that if I was unable to become pregnant in three months that there was a problem. I listened to everything he told me to do and felt comfortable with out three month plan of IUI with and without drugs. I got pregnant at 39 after the first IUI
Describe the protocols Edmond Confino used in your cycles and their degree of success.
It was 16 years ago but I do remember a little bit. As I was only allowed to purchase four vials of donor sperm from the donor I selected, I wanted to follow all the rules. The plan was to do one insemination with without drugs, one month with clomid and then two the last month with clomid or another drug. I went in for an ultrasound on day ?, had an injection of profasi and came back a day or two later for the IUI. I went on to have a perfect pregnancy and healthy baby
Describe the costs associated with your care under Edmond Confino.
It was in 2000 but my GUESS is that the consults, ultrasound and IUI were around $4500
10
Doctor
Edmond Confino
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34
Treated
2015
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Male Factor, PCOS
10
Northwestern didn't have the long lines in the morning that FCI had, which I know friends described as more of a cattle call. Since they moved to a new office everything had been great...My insurance was very good and covered a good portion of expenses related to IVF...[nurse] Joyce was always compassionate when we received negative results, and remembered my husband and I specifically when a year later we achieved positive results....
+ Read more
Age
34
Treated
2015
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF
Diagnosis
Male Factor, PCOS
10
Describe your experience with Northwestern Medicine.
Northwestern didn't have the long lines in the morning that FCI had, which I know friends described as more of a cattle call. Since they moved to a new office everything had been great.
During treatment, did you feel like you were treated like a number or a human?
he diagnosed me with PCOS, which I thought I had for about a year, and then when I saw another doctor at Northwestern I found I never actually had it.
Describe your experience with your nurse.
Joyce was always compassionate when we received negative results, and remembered my husband and I specifically when a year later we achieved positive results.
How was your experience with Edmond Confino?
He has a wonderful reputation but due to his accent I couldn't understand a lot of what he was saying, especially on the telephone.
What one piece of advice would you give a prospective patient of Edmond Confino?
Make sure his nurse is there so she can repeat anything that you didn't understand.
Describe the costs associated with your care under Edmond Confino.
My insurance was very good and covered a good portion of expenses related to IVF.
7
Doctor
Edmond Confino
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29
Treated
2016
Success with this Doc
Yes
Treatment
3 Fertility Medications
Diagnosis
PCOS
10
It really was just that sometimes the nurses [at Northwestern] didn't know where I was at in a cycle or gave me conflicting information about say, how many treatments I had left until I moved on to IUI. We were always able to sort it out through MyChart though...The clinic was really beautiful and serene, and there was an order to it that made me feel like they had done this many times before (in a good way).
+ Read more
Age
29
Treated
2016
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Fertility Medications
Diagnosis
PCOS
10
Describe your experience with Northwestern Medicine.
The clinic was really beautiful and serene, and there was an order to it that made me feel like they had done this many times before (in a good way).
During treatment, did you feel like you were treated like a number or a human?
Sometimes nurses didn't seem to know where I was at on the schedule
Describe your experience with the nursing staff.
They were incredibly sweet and kind, but I found that sometimes they gave information that conflicted with what Dr. Barnes or other nurses had said.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Randall Barnes?
I spent much more time with the nurses than with Dr. Barnes, but I felt like he was always friendly and helpful and knew what he was talking about. He laid out short- and long-term plans for treatment, so I knew what to expect.
What one piece of advice would you give a prospective patient of Randall Barnes?
You might get pregnant sooner than you expect!
Describe the protocols Randall Barnes used in your cycles and their degree of success.
I believe I took letrazole with a shot each time- the plan was to do this for 3 cycles and then continue but with IUI added. We got pregnant the third time around.
Describe the costs associated with your care under Randall Barnes.
I don't remember
10
Doctor
Randall Barnes
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
8
Northwestern is state of the art but you need to advocate for yourself. You won't get an AFC during your ultrasound but can press the nurse who gives you the results later in the day for this information....When in IVF Bootcamp, the scheduler said she was not tasked with the order, while the nurse swore she sent the order....We both went in with low expectations due to my lower reserve and were pleased with the outcome, making it to retrieval and freezing embryos.
+ Read more
Age
Treated
Success with this Doc
?
Race
Ashkenazi Jewish
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
8
Describe your experience with Northwestern Medicine.
Northwestern is state of the art but you need to advocate for yourself. You won't get an AFC during your ultrasound but can press the nurse who gives you the results later in the day for this information.
During treatment, did you feel like you were treated like a number or a human?
Dr. Bernardi treated me with compassion and empathy unlike any of the other four specialists we met with. She was creative and willing to work in a timeline when a colleague of hers was not.
What specific things went wrong at this clinic?
  • Lost appointments
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Lia Bernardi?
Dr. Bernardi was recommended to me while I was under the care of one of her colleagues and had some concerns about my care. I met with her and immediately felt at ease. She asked about my reasons for leaving the other physician in attempts to get to know me better as a patient. She trial-ed a different protocol that allowed me to get a cycle in before the end of the year lab closing. We both went in with low expectations due to my lower reserve and were pleased with the outcome, making it to retrieval and freezing embryos.
What one piece of advice would you give a prospective patient of Lia Bernardi?
If you are looking for empathetic, creative, and warm, Dr. Bernardi is a wonderful fit.
Describe the protocols Lia Bernardi used in your cycles and their degree of success.
We did a fresh start (no priming) and higher doses of FSH (300) and LH (150). Ganirelix was added on day 5. I triggered on day 8.
10
Doctor
Lia Bernardi
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
30
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI
Diagnosis
Anovulation
10
My only criticism of the [Northwestern Med] clinic which I told them as well was that I felt like I felll through the cracks one weekend. You don't have a nurse who is reviewing your file and is in charge of you. . They said they were working towards a system like that...Be assertive and ask questions as you are seen by the nurses routinely and they don't always explain the whole picture...
+ Read more
Age
30
Treated
2016
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Anovulation
10
During treatment, did you feel like you were treated like a number or a human?
Extremely warm and kind. when things were not clear he made sure to call me himself and spent 45 minutes on the phone with me
Describe your experience with the nursing staff.
My only criticism of the clinic which I told them as well was that I felt like I felll through the cracks one weekend. You don't have a nurse who is reviewing your file and is in charge of you. . They said they were working towards a system like that
How was your experience with Edmond Confino?
Dr Confino is one of the warmest and kindest doctors. He is very personable and has a hilarious sense of humor. During difficult times it was such an asset to have a doctor like him
What one piece of advice would you give a prospective patient of Edmond Confino?
Be assertive and ask questions as you are seen by the nurses routinely and they don't always explain the whole picture
10
Doctor
Edmond Confino
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
28 - 31
Treated
2011 - 2014
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Anovulation, Unexplained
10
Dr Kazer [at Northwestern Fertility] was hands on and as invested in getting me pregnant as I was. Dr Kazer always took the time to talk to me in person or on the phone about my treatment. While being very upfront with medicine and its statistics he remained a my cheerleader as well. He was always warm, and when he could add humor to the situation he never hesitated.
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Age
28 - 31
Treated
2011 - 2014
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF, 1 Egg Freezing
Diagnosis
Anovulation, Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
Dr Kazer was very upfront medically while being very caring compassionate and funny.
Describe your experience with the nursing staff.
They always asked you to call them anytime to talk about anything.
How was your experience with Ralph Kazer?
Dr Kazer was hands on and as invested in getting me pregnant as I was. Dr Kazer always took the time to talk to me in person or on the phone about my treatment. While being very upfront with medicine and its statistics he remained a my cheerleader as well. He was always warm, and when he could add humor to the situation he never hesitated.
What one piece of advice would you give a prospective patient of Ralph Kazer?
Totally trust him. He knows what he is doing.
10
Doctor
Ralph Kazer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
Treated
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
Male Factor
9
The clinic [Northwestern Medicine] is in a busy part of town and parking is expensive, but the office itself is beautiful, all staff are very friendly and professional, and the vibe is overall hopeful...The nurse was also very patient, informative, and responsive to questions/mychart communications promptly...We have only just begin working with Eve [Feinberg] , but she has been patient, informative, and responsive to our inquiries. She also referred us to a urologist to address the male infertility issues and worked closely with the urologist to coordinate care.
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Age
Treated
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Male Factor
9
Describe your experience with Northwestern Medicine.
The clinic is in a busy part of town and parking is expensive, but the office itself is beautiful, all staff are very friendly and professional, and the vibe is overall hopeful.
During treatment, did you feel like you were treated like a number or a human?
She took the time to sit down with us and explain answers to questions, as well as being responsive to mychart messages in a timely fashion.
Describe your experience with your nurse.
The nurse was also very patient, informative, and responsive to questions/mychart communications promptly.
How was your experience with Eve Feinberg?
We have only just begin working with Eve, but she has been patient, informative, and responsive to our inquiries. She also referred us to a urologist to address the male infertility issues and worked closely with the urologist to coordinate care.
What one piece of advice would you give a prospective patient of Eve Feinberg?
Ask lots of questions.
Describe the costs associated with your care under Eve Feinberg.
our insurance does not cover infertility treatment, so we are in the process of switching coverage to be able to get the treatment
9
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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1
Age
Treated
Success with this Doc
No
Treatment
IUI, Donor Sperm
Diagnosis
Poor Egg Quality
1
Blood tests [at would be complete and I would receive the results in a web portal but the dr wouldn't call/meet with me until CD 1. I hoped to talk about the results to make a plan right away, but the staff screened me from the dr so I had to wait a couple weeks just to get the results 'read'...Small clinic, nice small staff. Weaknesses: seems as though the dr has a plan towards retirement with reduced working hours...$900 out of pocket each month before starting any service.
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Age
Treated
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, Donor Sperm
Diagnosis
Poor Egg Quality
1
Describe your experience with Northwestern Medicine.
Small clinic, nice small staff. Weaknesses: seems as though the dr has a plan towards retirement with reduced working hours.
During treatment, did you feel like you were treated like a number or a human?
She was thorough on the medical side of things.
Describe your experience with your nurse.
They were good about keeping in touch and trying to be a good liaison between the dr and myself. Remembered my name and spouse's name.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Karen Altay?
She has very limited hours of seeing patients. MWF 8-2pm. This wasn't communicated until we did 2 months of tests. I don't think anyone can get pregnant if they don't do IUIs outside of that area. We thought she just saw patients during regular business hours, not the half days. As a result we'll have to look elsewhere for IUIs.
What one piece of advice would you give a prospective patient of Karen Altay?
Limited hours, limited chances of getting pregnant.
Describe the protocols Karen Altay used in your cycles and their degree of success.
Tests included: FemVue with transvaginal ultrasound, ABO/RH, Prolactin, STD, AmH, Comp Metabolic panel. Lots of testing but not a lot of results that were discussed.
Describe the costs associated with your care under Karen Altay.
We used insurance. $900 out of pocket each month before starting any service.
1
Doctor
Karen Altay
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
33 - 34
Treated
2011 - 2012
Success with this Doc
Yes
Treatment
10 IUI, 4 IVF, Surrogacy
Diagnosis
PCOS, Unexplained
8
I don't know if it is still this way [at Northwestern Medicine - Chicago], but when I went through the process, there weren't individual appointment times for monitoring. So people would start to line up in the hallway before the clinic opened (before we all had to go to work). It had a little bit of a cattle call feeling that was stressful...
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Age
33 - 34
Treated
2011 - 2012
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
10 IUI, 4 IVF, Surrogacy
Diagnosis
PCOS, Unexplained
8
Describe your experience with Northwestern Medicine.
I don't know if it is still this way, but when I went through the process, there weren't individual appointment times for monitoring. So people would start to line up in the hallway before the clinic opened (before we all had to go to work). It had a little bit of a cattle call feeling that was stressful.
How was your experience with Randall Barnes?
I had a very positive experience with him. He has a warm demeanor and is knowledgeable. In my opinion, he is very optimistic about treatment (which is a nice-to-have through this process). I did felt like at a certain point when IUI wasn't working, I was leading the process rather than getting answers about next steps.
8
Doctor
Randall Barnes
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
No
Treatment
3 IUI, 2 IVF
Diagnosis
Poor Egg Quality, None, Other
9
The clinic [Northwestern Medicine] was clean and very modern with up to date equipment.... They [the nurses] were organized and helpful in making sure your had follow-up appointments.... Dr. Feinberg was friendly and very upfront with treatment and what could be the cause of my infertility. She wanted to do testing to figure the cause. She listen to my question and give me input of risks.... I felt Dr. Feinberg cared, she did explained but I wish she could have given me more attention
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Age
Treated
Success with this Doc
No
Race
Black or African-American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 2 IVF
Diagnosis
Poor Egg Quality, None, Other
9
Describe your experience with Northwestern Medicine.
The clinic was clean and very modern with up to date equipment.
During treatment, did you feel like you were treated like a number or a human?
I felt Dr. Feinberg cared, she did explained but I wish she could have given me more attention.
Describe your experience with your nurse.
They were organized and helpful in making sure your had follow-up appointments.
How was your experience with Eve Feinberg?
Dr. Feinberg was friendly and very upfront with treatment and what could be the cause of my infertility. She wanted to do testing to figure the cause. She listen to my question and give me input of risks.
What one piece of advice would you give a prospective patient of Eve Feinberg?
Be ready to go hard. She really is understanding.
Describe the protocols Eve Feinberg used in your cycles and their degree of success.
I used progesterone, estradiol and prenatal vitamins for both FET.
Describe the costs associated with your care under Eve Feinberg.
$2000 for out of pocket expenses.
7
Doctor
Eve Feinberg
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
41
Treated
2012
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
Male Factor, Unexplained
10
He [Dr. Ralph Kazer] cares but doesn't sugar coat anything which I like...He is blunt and truthful. He is also caring and compassionate. He lets you know factually how likely pregnancy is and doesn't give any false hopes. I am happy he was my doctor. He was extremely helpful...I had to do injections anf daily blood draws then use progesterone to keep levels high
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Age
41
Treated
2012
Success with this Doc
Yes
Race
Prefer not to answer
Income
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF
Diagnosis
Male Factor, Unexplained
10
Describe your experience with Northwestern Medicine.
Very nice clean and helpful staff
During treatment, did you feel like you were treated like a number or a human?
He cares but doesn't sugar coat anything which I like
How was your experience with Ralph Kazer?
He is blunt and truthful. He is also caring and compassionate. He lets you know factually how likely pregnancy is and doesn't give any false hopes. I am happy he was my doctor. He was extremely helpful
What one piece of advice would you give a prospective patient of Ralph Kazer?
Ask as many questions as you. Red to feel comfortable about the process
Describe the protocols Ralph Kazer used in your cycles and their degree of success.
I had to do injections anf daily blood draws then use progesterone to keep levels high
10
Doctor
Ralph Kazer
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
40 - 41
Treated
2010 - 2011
Success with this Doc
Yes
Treatment
IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
My friend recommend Dr. Confino [at Northwestern] after she had been through many fertility treatments. Dr. Confino and staff were wonderful. I could not be happy with my care....Dr. Confino was kind and caring. He is extremely knowledgeable.
+ Read more
Age
40 - 41
Treated
2010 - 2011
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
During treatment, did you feel like you were treated like a number or a human?
My friend recommend Dr. Confino after she had been through many fertility treatments. Dr. Confino and staff were wonderful. I could not be happy with my care.
Describe your experience with the nursing staff.
They explained everything very well and answered all my questions
How was your experience with Edmond Confino?
Dr. Confino was kind and caring. He is extremely knowleable.
What one piece of advice would you give a prospective patient of Edmond Confino?
He is very funny. During my egg transfer(I was a little stress out) he made everyone in the room laugh.
10
Doctor
Edmond Confino
Communication
Compassion
Adaptability
Frequency seen during appointments
10
Clinic
Northwestern Medicine
Chicago
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less