Describe your experience with Lane Fertility Institute.
Dr. Lane is busy-- running 2 or 3 clinics. I did not have a problem getting to see her when I needed to, but she was often running right from there to another site. We did at least one round of IUI (maybe more?) at her clinic in Novato, which was larger and more like a surgery center. I appreciated the SF office for convenience, but it was small. As I've said in other places in this survey, our only really negative experience had to do with confusion around billing, related to a non-medical employee, and I think that has been fixed.
During treatment, did you feel like you were treated like a number or a human?
I loved working with Dr. Lane. She was straightforward and to the point, but also always a pleasure to see (friendly, charismatic, very knowledgeable but also relateable). She was willing to explain as much or as little as we wanted to know (my husband loves the details, I am usually fine with an executive summary). It was a busy practice, but I always got the appointments I needed on a schedule that worked for us. The nurses and front office staff were warm, friendly, and efficient. Our only negative experience was around some back-office billing issues, and I believe the person responsible has been let go.
Describe your experience with the nursing staff.
On most visits I worked with one nurse (Brenda?) who couldn't have been nicer or more competent. There was sometimes another nurse (can't remember her name) who was younger, also excellent.
How was your experience with Danielle Lane?
I was looking for a fertility doctor who was expert at their work, relateable as a human being, and results-oriented. I was not looking for a spiritual or touchy-feely process or provider. Dr. Lane was perfect. It was always a pleasure to see her and her staff. She is personally smart, dynamic, and very competent. She got me and my husband right away and was the perfect doctor for us. We would go back to her again in a heartbeat.
What one piece of advice would you give a prospective patient of Danielle Lane?
Watch the bills carefully. Our only negative from this process (besides the fact that we were in it) was some confusion over billing. I don't think Dr. Lane was doing anything nefarious, but the back office billing person made a number of mistakes. I think the person was let got, so this could be a non-issue now, but it taught us a good lesson. It's really too bad, because she's a great doctor (and why should a doctor also have to be a business manager?). That said, she took our concerns very seriously and acted on them, and we would absolutely go back to her again.
Describe the protocols Danielle Lane used in your cycles and their degree of success.
It has now been a few years so the details are fuzzy, but I think we did 3 cycles of clomid plus timed intercourse, 3 cycles of injections, and then three cycles of IUI. This was the mandated protocol from our insurance-- had that not been a factor, I think Dr. Lane would have been as aggressive as we wanted. I had a successful pregnancy (singleton) from the third round of IUI, though I had been anticipating beginning IVF in the next cycle.
Describe the costs associated with your care under Danielle Lane.
We were very lucky and our costs, minus co-pays, were almost all covered by insurance.