IVF Plano

Available Resources

Genetic counseling is not offered: Not OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Plano
6300 W. Parker Rd.
Plano, TX 75093
(972) 612-2500
On a scale from 0-10, how likely are you to recommend IVF Plano to a friend?
Strongly recommend: 1Don't recommend: 25.7
3 assessments
  • 33% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 67% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
?
Annual Cycles National Avg.
344
5.3
Average Doctor Score
1 doctor
3 assessments
5
Age
32
Treated
2015
Success with this Doc
No
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
5
Strength: [at IVF Plano] On time, nurses and receptionists always answer the phone or call right back. Weakness: Little time with Dr Douglas, and little information...Both nurses, Beth and Angela, shared responsibilities, both worked really hard, took all calls, always called back, and were very sweet, encouraging and seem to be great people. Dr Douglas is "Oz behind the curtain," so these two ladies do everything. All communication is thru them...
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Age
32
Treated
2015
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
5
Describe your experience with IVF Plano.
Strength: On time, nurses and receptionists always answer the phone or call right back. Weakness: Little time with Dr Douglas, and little information. Most was pretty blind.
During treatment, did you feel like you were treated like a number or a human?
I had to really work to be treated like a human--I seemed like a number to Dr Douglas. He is very dry and zero bed side manner. Doesn't encourage questions and isn't thorough. However, he is always on time (people at surgery center noted this), was very confident, and his staff always answered the phone. Nurses were very nice and really seemed to care.
Describe your experience with your nurse.
Both nurses, Beth and Angela, shared responsibilities, both worked really hard, took all calls, always called back, and were very sweet, encouraging and seem to be great people. Dr Douglas is "Oz behind the curtain," so these two ladies do everything. All communication is thru them.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with James Douglas?
Not warm and fuzzy, zero bed side manner, and not present for many appointments. Quick, efficient, on time. Very little words. "Wizard of Oz behind the curtain." Very little info, seems bored when you meet with him. Not encouraging of questions. Nurses handle everything. Shrugged when I had a miscarriage, offered zero help or explanation. He would be a good choice if you're a patient who doesn't want a lot of info and would just rather trust the doctor to do it all, and not know any details. I prefer someone very thorough and informational. It's probably a personal preference thing.
What one piece of advice would you give a prospective patient of James Douglas?
Dr Douglas be a better fit for a patient who wants to sit back, relax, and let the doctor handle 100%. Good fit for someone who doesn't want to ask many questions or doesn't want to know anything medical. He is very confident and doesn't seem to have any desire to answer questions or talk through things. Not a good fit for someone who wants to see the doctor at most appointments (you rarely see Dr Douglas), or someone who wants to ask questions and inform themselves (which I did).
Describe the costs associated with your care under James Douglas.
It was around $18,000 total I believe.
4
Doctor
James Douglas
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
IVF Plano
Plano
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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3
Age
43
Treated
2016
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
3
He has several nurses who do all the patient care and one RT for ultrasounds [at IVF Plano]. The nurses are nice but I felt I should have seen the doctor more. I felt handed off.... There were several issues I had during my treatment. I asked several times to have treatment clarified with the doctor. Finally, I decided to leave the clinic.... All of my ultrasounds were done by a man, and if my husband was not with me, we were alone. I feel that if he is going to be the one doing the ultrasounds on women, there should be another person in the room as well.
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Age
43
Treated
2016
Success with this Doc
No
Race
Latino, Black or African-American
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
3
Describe your experience with IVF Plano.
My husband did not go with me to every appointment. All of my ultrasounds were done by a man, and if my husband was not with me, we were alone. I feel that if he is going to be the one doing the ultrasounds on women, there should be another person in the room as well. The RT never did anything inappropriate, but to prevent someone from saying so, it's safer to have a female staff member present.
During treatment, did you feel like you were treated like a number or a human?
I only saw Dr Douglas for the consultation. All other appointments were with his nurses. Including my 3 IUI cycles.
Describe your experience with the nursing staff.
He has several nurses who do all the patient care and one RT for ultrasounds. The nurses are nice but I felt I should have seen the doctor more. I felt handed off.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to order appropriate test
  • Lost results
  • Provided conflicting information
How was your experience with James Douglas?
I only saw him when we completed our consultation. We had all other appointments with his staff. Not much more to say about him since we didn't see him much. I can explain more about my care when I discuss his staff.
What one piece of advice would you give a prospective patient of James Douglas?
Insist all procedures be done with with the doctor.
Describe the protocols James Douglas used in your cycles and their degree of success.
I was told that my chances using IVF were very low since I have low egg reserve and quality. He suggested doing IUI. We completed 3 cycles. I was given trigger shot injections. During my final attempt, I was also given progesterone suppositories since my progesterone was low. All IUI results were negative.
Describe the costs associated with your care under James Douglas.
We paid our insurance rate for specialists and paid out of pocket for the IUIs.
3
Doctor
James Douglas
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
IVF Plano
Plano
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
34 - 36
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
5 IUI, 1 IVF
Diagnosis
Unexplained
9
The strengths [at IVF Plano] are their proven results. Weaknesses is lack of communication regarding total cost of treatment. I was never given a treatment plan laid out with the costs we would incur...They were my angels and kept me fighting even when I wanted to give up. They {the nurses] are the reason I stayed for the long haul...Since we had unexplained infertility we began with the least invasive treatment and proceeded to the more invasive treatments as needed.
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Age
34 - 36
Treated
2013 - 2015
Success with this Doc
Yes
Race
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, 1 IVF
Diagnosis
Unexplained
9
Describe your experience with IVF Plano.
The strengths are their proven results. Weaknesses is lack of communication regarding total cost of treatment. I was never given a treatment plan laid out with the costs we would incur.
During treatment, did you feel like you were treated like a number or a human?
We had multiple consultations with Dr. Douglas and he always answered all of our questions clearly and concisely. We always knew the course of treatment he was taking us through and way we were there in the first place. His nurses could not have been better to me, even when I wanted to quit.
Describe your experience with your nurse.
They were my angels and kept me fighting even when I wanted to give up. They are the reason I stayed for the long haul.
How was your experience with James Douglas?
Dr. Douglas is very matter of fact and to the point. But I appreciated that because I was very emotionally charged being upset that I was even needing to seek infertility treatment in the first place. He clearly explained that treatments that I would be receiving and the time period in which they would take place.
What one piece of advice would you give a prospective patient of James Douglas?
Be confident that Dr. Douglas is a proven expert in this field and his results speak for themselves.
Describe the protocols James Douglas used in your cycles and their degree of success.
Since we had unexplained infertility we began with the least invasive treatment and proceeded to the more invasive treatments as needed.
Describe the costs associated with your care under James Douglas.
we paid around 35k
9
Doctor
James Douglas
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
IVF Plano
Plano
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less