HRC

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling is not offered: Not OfferedAdministration of shots: OfferedCoordinating at-home nursing: OfferedSelling medication: OfferedProviding backup medication: Offered
Encino
15503 Ventura Blvd
Encino, CA 91436
(818) 788-7288
Fullerton
1950 Sunnycrest Dr.
Fullerton, CA 92835
(714) 738-4200
Laguna Hills
23961 Calle de la Magdalena
Laguna Hills, CA 92653
(949) 472-9446
Newport Beach
500 Superior Ave
Newport Beach, CA 92663
(949) 287-5600
Oceanside
3231 Waring Court
Oceanside, CA 92056
(760) 758-2034
Pasadena
333 South Arroyo Parkway
Pasadena, CA 91105
(626) 440-9161
Rancho Cucamonga
8112 Miliken Ave.
Rancho Cucamonga, CA 91730
(909) 941-1120
West Los Angeles
11500 Olympic Blvd.
West Los Angeles, CA 90064
(310) 481-0881
Westlake Village
1220 La Venta Drive
Westlake Village, CA 91361
(805) 374-1737
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On a scale from 0-10, how likely are you to recommend HRC to a friend?
Strongly recommend: 31Neutral: 10Don't recommend: 78.3
49 assessments
  • 65% Strongly recommend (9-10)
  • 21% Neutral (7-8)
  • 15% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
575
Annual Cycles National Avg.
344
49 assessments
10
Age
31
Treated
2015
Success with this Doc
Yes
Treatment
7 IUI, 2 IVF, Egg Freezing
Diagnosis
Unexplained
10
Dr. Robert Boostanfar: There are no words to express my gratitude for this man and his staff. After 9 years of marriage without contraception, 5 years of trying to conceive, multiple specialists, 7 failed IUIs, and 1 failed IVF cycle we decided to seek out the best fertility doctor in the country regardless of proximity to our home.
+ Read more
Age
31
Treated
2015
Success with this Doc
Yes
Race
South Asian
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
4th of 4 Docs
Treatment
7 IUI, 2 IVF, Egg Freezing
Diagnosis
Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
Dr. Boostanfar is decisive and has great bedside manner. He explains things well, but doesn't speak to you like an idiot. Every step of the way was focused on me and my responses. He didn't just have a default protocol which he stuck to, he came up with something different for me and tweaked it along the way depending on what he saw during our visits. He made us feel like we were family. He hugged me, my husband, and my parents. He always took time to say hello to everyone, even if they were out in the lobby.
Describe your experience with your nurse.
I love Shanise. She was responsive and always answered my numerous questions with a smile.
How was your experience with Robert Boostanfar?
Dr. Robert Boostanfar: There are no words to express my gratitude for this man and his staff. After 9 years of marriage without contraception, 5 years of trying to conceive, multiple specialists, 7 failed IUIs, and 1 failed IVF cycle we decided to seek out the best fertility doctor in the country regardless of proximity to our home. Dr. Boostanfar was that guy and thank god we found him. He is decisive and has great bedside manner. He explains things well, but doesn't speak to you like an idiot. His technique and skill is impeccable. Every step of the way was focused on me and my responses. He didn't just have a default protocol which he stuck to, he came up with something different for me and tweaked it along the way depending on what he saw during our visits. The best part of this story is that he got me pregnant on my first cycle with him AND we have 3 more frozen embryos waiting!! I can say with all honesty that Dr. Boostanfar is the best fertility doctor in the country.
What one piece of advice would you give a prospective patient of Robert Boostanfar?
GO SEE HIM IMMEDIATELY! I wish we saw him sooner.
Describe the protocols Robert Boostanfar used in your cycles and their degree of success.
Birth control, Lupron, Menopur. 400 x more successful then my last cycle.
10
Doctor
Robert Boostanfar
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
HRC
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36 - 37
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF, Donor Sperm
Diagnosis
PCOS, Unexplained
10
The clinic staff [at HRC Encino] is helpful and the front desk staff friendly. I never had any issues with billing. They were always friendly when helping me and I was never caught off guard with unknown charges. Scheduling was easy and as flexible as timed fertility treatments allow. The clinic hosts information sessions that you can attend and meet the doctors. Several clinics in the area host these. I would recommend attending. We were able to rule out another clinic based on attending one. The actual office is nice and the atmosphere pleasant. Parking was never an issue; they have a garage, metered street spaces and free parking on a side street.
+ Read more
Age
36 - 37
Treated
2014 - 2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF, Donor Sperm
Diagnosis
PCOS, Unexplained
10
Describe your experience with HRC.
The clinic staff is helpful and the front desk staff friendly. I never had any issues with billing. They were always friendly when helping me and I was never caught off guard with unknown charges. Scheduling was easy and as flexible as timed fertility treatments allow. The clinic hosts information sessions that you can attend and meet the doctors. Several clinics in the area host these. I would recommend attending. We were able to rule out another clinic based on attending one. The actual office is nice and the atmosphere pleasant. Parking was never an issue; they have a garage, metered street spaces and free parking on a side street.
During treatment, did you feel like you were treated like a number or a human?
Dr Peck seemed to really care about us. She personally called with results of lab work and was very good at delivering the news (good or bad) in a very caring and professional manner. When things didn't go as planned, she took the time to make sure we were ok.
Describe your experience with your nurse.
Jennie was great. We saw her every visit after seeing Dr Peck. She would answer any additional questions that we forgot to bring up with Dr Peck. She also handled scheduling of appointments with us. We did a lot of communicating through email if anything came up between appointments. She was great about helping me figure out if any of my symptoms were significant (or not) and letting me know when to come in for further evaluation. The rest of the medical staff was wonderful as well. The clinic does on site blood draws and everyone was always kind and very professional.
How was your experience with Alison Peck?
Dr Peck felt like family to us throughout the course of our treatments. We are a female/female couple and that was never an issue. My wife has no inclination to be a gestational carrier; we mentioned that at our initial meeting and even though I had a few health issues, she never brought it up as an option. (Small back story: We had a meeting with another RE before we found Dr Peck and without getting any health history from either of us, he look at us and said he chose my wife to be the carrier. We mentioned that she was not comfortable with that and was a carrier for a genetic issue. He just said he would use my eggs but she would carry. Needless to say, we didn't see him again.) This experience made my wife extremely uncomfortable but Dr Peck was very respectful and we never felt pressured to do anything we were not comfortable doing. She treated my wife as an equal partner in our fertility journey. We were with Dr Peck through 4 IUIs (the first 2 negative, 3rd miscarriage, 4th was an ectopic pregnancy) and our successful IVF cycle. She was the one that gave us updates (good and bad) and we saw her at every appointment. She was patient with us and answered all our questions. She gave us options in our treatment and explained both the positive and negative of pursuing different plans. Throughout the whole process, she was supportive and caring. I cried the day I "graduated" from the fertility clinic because I really felt like they were my family during the time we were there.
What one piece of advice would you give a prospective patient of Alison Peck?
If you don't understand something or have additional questions, speak up and ask her about it. She's really good at explaining how different meds work and the pros and cons of different techniques. She's also realistic with presenting your chance of conceiving. I never felt like we were doing treatments that were unnecessary or wouldn't help us increase our chances of conception.
Describe the costs associated with your care under Alison Peck.
It was comparable to other clinic's costs for fertility treatment in the Los Angeles area. They also provided discounted programs if you qualify (refund program, purchase of multiple ivf rounds for a discount, etc). They let you know about the programs but don't pressure you to use them.
10
Doctor
Alison Peck
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
HRC
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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6
Age
Treated
Success with this Doc
No
Treatment
IVF
Diagnosis
Unexplained
6
It's a large clinic [HRC] and so it's to be expected that one is more like a number than a person... It's still expensive and the add-ons really add extra costs but I don't think it was very different than other clinics in the area...I loved my nurse and she was a strong factor for me considering staying with HRC/Dr. Boostanfar. I am ambivalent with the doctor but loved my nurse. She is very organized, knowledgeable, made sure to help me keep my medicine cost low, fast to respond and really tried to manage my nerves. When she was out I did deal with other staff members but my nurse was the best that I had to work with.
+ Read more
Age
Treated
Success with this Doc
No
Race
Other, Prefer not to answer
Income
$200K - $499K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Unexplained
6
Describe your experience with HRC.
The facilities are very nice though parking can sometimes be hard to find. There was no / minimal wait times which I really appreciate. The surgery center is attached to the office so that is very convenient.
During treatment, did you feel like you were treated like a number or a human?
It's a large clinic and so it's to be expected that one is more like a number than a person.
Describe your experience with your nurse.
I loved my nurse and she was a strong factor for me considering staying with HRC/Dr. Boostanfar. I am ambivalent with the doctor but loved my nurse. She is very organized, knowledgeable, made sure to help me keep my medicine cost low, fast to respond and really tried to manage my nerves. When she was out I did deal with other staff members but my nurse was the best that I had to work with.
How was your experience with Robert Boostanfar?
He does a lot of IVF cycles. Appointments were always very quick - he would answer questions if I asked but I always got the feeling I was bothering him with my questions since he was very busy and ready to go to his next patient. I don't feel that the treatment was explained to me very well and I had to spend a lot of time on forums/google to better understand what was going on.
What one piece of advice would you give a prospective patient of Robert Boostanfar?
Be your own advocate or be okay to just go along with the standard program and not question it (I know some people don't want to know).
Describe the protocols Robert Boostanfar used in your cycles and their degree of success.
Overstimmed resulting in poor quality embryos (Follistim/Menopur/Ganirelix) but were lucky enough to have a few that were PGS normal. Negative frozen elective single transfer a few months after my retrieval.
Describe the costs associated with your care under Robert Boostanfar.
It's standard for what I've seen. It's still expensive and the add-ons really add extra costs but I don't think it was very different than other clinics in the area.
6
Doctor
Robert Boostanfar
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
HRC
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28
Treated
2016
Success with this Doc
No
Treatment
2 IUI
Diagnosis
Anovulation, PCOS
10
Organization of the office and patients is amazing, never waited more than 5 minutes for my appointment. All nurses & staff are extremely friendly and don't make you feel like a stranger...Both my Husband & I are so thankful we found Dr. Boostanfar. His approach of our fertility process and what he thinks will work and reasons why certain procedures haven't worked we greatly trust. He is compassionate and gives up hope for procedures in the future.
+ Read more
Age
28
Treated
2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI
Diagnosis
Anovulation, PCOS
10
Describe your experience with HRC.
Organization of the office and patients is amazing, never waited more than 5 minutes for my appointment. All nurses & staff are extremely friendly and don't make you feel like a stranger.
During treatment, did you feel like you were treated like a number or a human?
The office in the staff was always very friendly, greeting me and my husband by name. Dr. Boostanfar was friendly and sweet in his meetings and discussions with us.
Describe your experience with your nurse.
Very sweet and always answered my questions. We didn't always schedule our appointments with her but she is our main nurse.
How was your experience with Robert Boostanfar?
Both my Husband & I are so thankful we found Dr. Boostanfar. His approach of our fertility process and what he thinks will work and reasons why certain procedures haven't worked we greatly trust. He is compassionate and gives up hope for procedures in the future.
What one piece of advice would you give a prospective patient of Robert Boostanfar?
Understand you are not alone and that Dr. Boostanfar will do everything in his power to help you conceive, you just need to be patient and trusting.
Describe the protocols Robert Boostanfar used in your cycles and their degree of success.
IUI#1= 50mg follistism CD5-12, trigger shot CD 13 + IUI CD14+Cd15 resulted in 3 follicles 17mm & (2)15mm resulted in negative pregnancy test. IUI#2 = 50mg follisitm CD 5-10, menopur but I don't remember the dosage. Trigger was much later this cycle, only produced one large folic @ 22mm, trigger shot CD18, IUI Cd19+Cd20. Resulted in negative pregnancy test.
Describe the costs associated with your care under Robert Boostanfar.
Each IUI we had, with insurance, cost around $1500-2000.
10
Doctor
Robert Boostanfar
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
HRC
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35
Treated
2016
Success with this Doc
?
Treatment
IVF
Diagnosis
Unexplained
10
He [Dr Boostanfar] also took the time to get to know my husband and ask what he did for work as my husband was on a very tight schedule. He moved the appt along to accommodate the fact that I wanted my husband in the room for the US....Be on top of your own care and do your research. Do not expect the nurses to lead you through details. Get on forums with other women doing IVF so you can ask them questions and figure out how best to work with your nurse. For me, it means sending multiple emails and being annoying. But whatever gets the job done right? This is my body and my life and I need to know what to expect.
+ Read more
Age
35
Treated
2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Entrepreneur
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Unexplained
10
Describe your experience with HRC.
It's a gorgeous facility! I guess if you're spending that kind of money, it's nice to feel like you're at a fancy hotel, not a cold hospital
During treatment, did you feel like you were treated like a number or a human?
The consultation was very informative. He also took the time to get to know my husband and ask what he did for work as my husband was on a very tight schedule. He moved the appt along to accommodate the fact that I wanted my husband in the room for the US.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Lost results
  • Failed to convey critical information
How was your experience with Robert Boostanfar?
Natalie has not done a good job staying ahead of my plan for treatment. I have had to pull teeth to get any information from her, deadlines may have been missed if I had not taken the lead on many things such as calling in prescriptions and getting authorization from my insurance. When the schedule changed due to the doctor being out of the country, I was not informed until I sent multiple emails demanding to know what the plan was.
What one piece of advice would you give a prospective patient of Robert Boostanfar?
Be on top of your own care and do your research. Do not expect the nurses to lead you through details. Get on forums with other women doing IVF so you can ask them questions and figure out how best to work with your nurse. For me, it means sending multiple emails and being annoying. But whatever gets the job done right? This is my body and my life and I need to know what to expect.
Describe the costs associated with your care under Robert Boostanfar.
I have good insurance, so this was not a problem
10
Doctor
Robert Boostanfar
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
HRC
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
26
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor, Tubal Blockage
10
HRC is in a great location in Encino. It's easy to find parking across the street on Firmament. It's also great because the surgery center is attached! The waiting room is clean and comfortable. It always feels very peaceful. Things usually run on time too!... Tarika [the nurse] was great. She was available via the phone or email and always got back to me promptly. She knew how anxious I was (am) about the process and she always tried to set my mind at ease.
+ Read more
Age
26
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor, Tubal Blockage
10
Describe your experience with HRC.
HRC is in a great location in Encino. It's easy to find parking across the street on Firmament. It's also great because the surgery center is attached! The waiting room is clean and comfortable. It always feels very peaceful. Things usually run on time too!
During treatment, did you feel like you were treated like a number or a human?
I was able to contact my nurse anytime, Dr. B always knew about our case and was friendly and encouraging. I felt confident the minute we met him.
Describe your experience with your nurse.
Tarika was great. She was available via the phone or email and always got back to me promptly. She knew how anxious I was (am) about the process and she always tried to set my mind at ease.
How was your experience with Robert Boostanfar?
Dr. B has the BEST bedside manner. He is friendly and kind, but also to the point. He will explain the risks in a calm and gentle way. He knows this is YOUR life and he wants to do the best for you in a way that works for you.
What one piece of advice would you give a prospective patient of Robert Boostanfar?
Trust him.
Describe the protocols Robert Boostanfar used in your cycles and their degree of success.
I was put on a short injectable IVF cycle: 8 days of Follistim, 7 days of Menopur, 3 days of Ganirelix, and an HCG trigger shot (Pregnyl). Even with my low AMH, 18 eggs were retrieved at Egg Retrieval. Unfortunately, only 4 embryos made it to day 5 blastocysts. We transferred two and froze two and I am currently 8 weeks pregnant with a singleton.
Describe the costs associated with your care under Robert Boostanfar.
At this point, all in, with medication (injectables and other), we have just crossed the 20K mark. It's definitely an expensive process but it WORKS!
10
Doctor
Robert Boostanfar
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
HRC
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2016
Success with this Doc
Yes
Treatment
3 IVF, Surrogacy
Diagnosis
10
Everything was completed in house [at HRC - Encino] and when I did need to do monitoring close to my home it was easily taken care of at HRC Rancho Cucamonga. The clinic had speedy and accurate communication with one another...Maribel is very knowledgeable and just a kind hearted woman. She was always just a call or email away with questions or concerns that I had. She really made my experience with HRC top notch...
+ Read more
Age
31
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IVF, Surrogacy
Diagnosis
10
Describe your experience with HRC.
Again I do not have anything negative to say. Everything was completed in house and when I did need to do monitoring close to my home it was easily taken care of at HRC Rancho Cucamonga. The clinic had speedy and accurate communication with one another.
During treatment, did you feel like you were treated like a number or a human?
Dr. B was by far the most compassionate RE that I have ever worked with. He called me on his Christmas vacation when he found out that I had miscarried. He wanted to be there for support and also let me know that he was so very sorry that our cycle did not turn out how we all had hoped.
Describe your experience with your nurse.
Maribel is very knowledgeable and just a kind hearted woman. She was always just a call or email away with questions or concerns that I had. She really made my experience with HRC top notch.
How was your experience with Robert Boostanfar?
I literally have nothing negative to say about Dr. Boostanfar. He was a dream to work with and shows that he truly has a passion for his career. You will be treated kindly and professionally every step of the way.
What one piece of advice would you give a prospective patient of Robert Boostanfar?
Stop your search here, you will not find anyone more knowledgeable or compassionate in the industry.
Describe the protocols Robert Boostanfar used in your cycles and their degree of success.
My protocol was adjusted with each cycle (2 total) and I knew that he was in fact creating a plan that was designed for me. He is not a one size fits all RE.
10
Doctor
Robert Boostanfar
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
HRC
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
38
Treated
2014
Success with this Doc
Yes
Treatment
1 Egg Freezing
Diagnosis
Other
9
His clinic's pricing is competitive and his nursing staff is patient and attentive.
+ Read more
Age
38
Treated
2014
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing
Diagnosis
Other
9
During treatment, did you feel like you were treated like a number or a human?
Dr. Boostanfar makes you feel like your procedure is the most important one he's doing. He takes his time both in the exam room and in his office. He has a wonderful sense of humor and kindness to him. He loves what he does and wants his patients to see success!
Describe your experience with the nursing staff.
They took the time to teach me all about giving myself the shots and even helped get me free samples to help with the cost.
How was your experience with Robert Boostanfar?
He is kind and passionate about egg freezing in young women. He is knowledgeable about all the updated information on egg freezing. His clinic's pricing is competitive and his nursing staff is patient and attentive.
What one piece of advice would you give a prospective patient of Robert Boostanfar?
Try to have enough $ saved up for a double procedure. I would have liked to have pre-paid for 2 rounds beforehand but didn't and couldn't afford a 2nd.
10
Doctor
Robert Boostanfar
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
HRC
Encino
Nursing
Operations
Scheduling
Billing
Educational Resources
– Read less
10
Age
30 - 31
Treated
2009 - 2010
Success with this Doc
Yes
Treatment
2 IUI, 7 IVF, Donor Eggs, Surrogacy
Diagnosis
PCOS, Poor Egg Quality, Unexplained
10
He [Dr. Robert Boostanfar] was very talented, concerned, conservative but open to ideas and willing to try new approaches, charismatic and charming, warm, compassionate, knowledgeable and well-studied, sweet and passionate. He never spoke down to us and always had enough time to talk to us if we needed our questions answered.
+ Read more
Age
30 - 31
Treated
2009 - 2010
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
2 IUI, 7 IVF, Donor Eggs, Surrogacy
Diagnosis
PCOS, Poor Egg Quality, Unexplained
10
During treatment, did you feel like you were treated like a number or a human?
He was very approachable and when my cycles didn't succeed, he really felt disappointed with me. He was there every step of the way. He celebrated with successes and was sad when it did not work but was ready with an action plan to help me keep my head up.
Describe your experience with your nurse.
She was kind, a great teacher regarding injections, a great listener, approachable and sweet. I miss seeing her.
How was your experience with Robert Boostanfar?
He was very talented, concerned, conservative but open to ideas and willing to try new approaches, charismatic and charming, warm, compassionate, knowledgeable and well-studied, sweet and passionate. He never spoke down to us and always had enough time to talk to us if we needed our questions answered.
What one piece of advice would you give a prospective patient of Robert Boostanfar?
He can come off as arrogant but it's his confidence as a successful practitioner.
10
Doctor
Robert Boostanfar
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
HRC
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
34 - 36
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Endometriosis, Male Factor, Tubal Blockage
10
They [HRC] seemed disorganized at times but were prompt to try to resolve it... I had an appointment and was not on the books so they had me waiting for 2 hours once before I was seen. Dr Tourgeman was really upset and apologized profusely for the confusion... [The nurse's] Strengths: guidance not to panic regarding at home medication mis dosage etc Weakness: seemed distracted
+ Read more
Age
34 - 36
Treated
2013 - 2015
Success with this Doc
Yes
Race
Prefer not to answer
Income
$0 - $49K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Endometriosis, Male Factor, Tubal Blockage
10
Describe your experience with HRC.
They seemed disorganized at times but were prompt to try to resolve it
During treatment, did you feel like you were treated like a number or a human?
Dr. Tourgeman has a special gift of making you feel golden and like you're his only patient. His kindness, care and bedside manner is extremely comforting during an incredibly delicate and difficult time
Describe your experience with your nurse.
Strengths: guidance not to panic regarding at home medication mis dosage etc Weakness: seemed distracted
What specific things went wrong at this clinic?
  • Lost appointments
  • Failed to call with results
How was your experience with David Tourgeman?
Strengths: caring, compassionate, knowledgeable, personally relatable in the IVF process as his child was conceived through IVF. He's incredibly attentive, kind and humble. Weaknesses: he seems tired all the time but that's to be expected in his line of work!
What one piece of advice would you give a prospective patient of David Tourgeman?
Eat lots of mono unsaturated fats! Like avocados and nuts
10
Doctor
David Tourgeman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
HRC
Encino
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
Fertility Medications
Diagnosis
10
I was paired with a nurse [at HRC Pasadena], Justina Wang, who I could contact at any time via phone or email. This service was extremely comforting. Both Dr. Nelson and Nurse Wang were just generally friendly and approachable....I had a little mixup with one of the accounting ladies. She told me that the HSG that I was scheduled to have would cost upwards of 10k out of pocket and would require anesthesia. I'm not sure what happened, I guess she just got confused. It kinda spooked me though. Turns out it was more like a couple hundred bucks and felt like a slightly more annoying pap.
+ Read more
Age
32 - 33
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
10
Describe your experience with HRC.
It's pretty schmancy on the inside. There's parking! The waiting room can be somewhat hectic at times but it's generally a nice atmosphere and the people are perfectly friendly.
During treatment, did you feel like you were treated like a number or a human?
I was paired with a nurse, Justina Wang, who I could contact at any time via phone or email. This service was extremely comforting. Both Dr. Nelson and Nurse Wang were just generally friendly and approachable.
Describe your experience with your nurse.
Justina was easy to contact and had constant updates for me. This was especially appreciated when I was anxious to get test results or schedule appointments.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Jeffrey Nelson?
He was extremely frank, which I appreciated. At my first appointment we discussed my husband and my medical history and what attempts we had been making to this point to conceive. Dr Nelson listened to us and then very clearly stated how we would proceed. It was kinda like "oh, you want to have a baby, here's how we're going to do it." No bs, no voodoo.
What one piece of advice would you give a prospective patient of Jeffrey Nelson?
If you want to discuss how your vegan diet or meditation practices are impacting your fertility he's probably not the guy for you.
Describe the protocols Jeffrey Nelson used in your cycles and their degree of success.
We started with a series of diagnostic tests. Blood work and sperm samples, etc. Once everything checked out ok the plan was to have an HSG and the following cycle to start with IUI - because of my relative young age and no obvious problems. We agreed that we could afford to do the shots vs. Chlomid, which seemed to have better results as well. I got pregnant naturally after the HSG so I didn't proceed with the original treatment plan.
Describe the costs associated with your care under Jeffrey Nelson.
Blood work was more expensive there. I think it was $30/ visit. Much cheaper to go to labcorp. Our first visit was a couple hundred bucks.
10
Doctor
Jeffrey Nelson
Communication
Trustworthiness
Compassion
Frequency seen during appointments
10
Clinic
HRC
Pasadena
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
35
Treated
2016
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Unexplained
7
When I had questions they'd go days without being answered. The baseline appt [at HRC Pasadena] wasn't made until 4:30pm the day before! My husband had to put his entire work day on ice because he didn't know what time he was needed, only that he was needed...Bottom line, I spoke to Monica and she is aware of what happened and she got me reassigned. Back to priming with the pill. I'll never know if this had an effect, but I produced far fewer eggs than was expected based on my hormone levels on my Day 3 check. Again, we will never know, but I am dead certain the doctor didn't prescribe
+ Read more
Age
35
Treated
2016
Success with this Doc
?
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Entrepreneur
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Unexplained
7
Describe your experience with your nurse.
I want to say that the situation was rectified after I spoke to MONICA who was the head nurse on BK's team. I was reassigned to KIMBERLY who was lovely, always responsive and answered my questions lovingly and took her time. But only after I had lived a nightmare with NATALIE PENA. Yes, she gets a first and last name call out. If she is assigned to you, run do not walk to Monica and ask to be reassigned. This nurse mismanaged my care so poorly, it MAY have affected my outcome. We'll never know. I said before I was primed with the pill. ONLY because I told Natalie that my husband had a work trip and I called to get more details on our IVF schedule. It was my first and I had no clue how long anything took, etc. She put me on the pill instead of letting me know that we could have frozen my husband sperm to use at egg retrieval. The original protocol was to start off a natural cycle. I never spoke to Dr. Kolb regarding this change, because I didn't think about it. Then there was the fiasco with the meds. I won't go into detail, but I could write a book. In the end, my meds ended up coming late and costing me $1000 more because she took too long to order them. Then she acted like she was dong me a huge favor by "loaning" me meds to start my cycle on time. When I had questions they'd go days without being answered. The baseline appt wasn't made until 4:30pm the day before! My husband had to put his entire work day on ice because he didn't know what time he was needed, only that he was needed. I could go on but I'll stop because I'm bored of my complaining. Bottom line, I spoke to Monica and she is aware of what happened and she got me reassigned. Back to priming with the pill. I'll never know if this had an effect, but I produced far fewer eggs than was expected based on my hormone levels on my Day 3 check. Again, we will never know, but I am dead certain the doctor didn't prescribe those pills. Maybe he would have anyway? But if I had known I could have just frozen my husbands sperm I would have opted for that 8 days a week! Again, we'll never know.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
  • Lost results
  • Failed to convey critical information
How was your experience with Bradford Kolb?
Dr. Kolb is a very smart man. He might not be the most talkative, but you can tell he's brilliant. The transfer was so much easier than I expected! I was most nervous about it and felling very vulnerable. You don't have access to him as a patient. Only his nursing staff. I get that he doesn't want to answer every single minuscule question about the process, but i think it'd be nice to get more answers directly from him.
What one piece of advice would you give a prospective patient of Bradford Kolb?
You're going to this clinic because of their success rates. Not to make best friends with your doctor. Know that going in and you'll be fine. Also, this guy knows his way around a cervix. haha! You want that in an RE.
Describe the protocols Bradford Kolb used in your cycles and their degree of success.
I was primed with birth control but only due to scheduling. More on that later. I was on antagonist protocol.
7
Doctor
Bradford Kolb
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
HRC
Pasadena
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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8
Age
26 - 36
Treated
2006 - 2016
Success with this Doc
No
Treatment
5 IUI, 5 IVF
Diagnosis
Anovulation, Endometriosis, PCOS, Tubal Blockage, Unexplained
8
Natalie [HRC nurse] is wonderful. She is kind, compassionate and understanding. She always responds to me as soon as possible when needed and answers (or finds the answers) I need in a timely manner...We are completely out of pocket so we have spent about $50,000 (IVFs in past and present). IVF cycles are about $10000 each, although they do have packages. FETs cost $3500. Drugs are separate and are charged through the pharmacy. They are several thousand each cycle. Surgery (hysteroscopy) was covered by my insurance. Pregnancy monitoring was not covered so I had to pay out of pocket for all of those.
+ Read more
Age
26 - 36
Treated
2006 - 2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI, 5 IVF
Diagnosis
Anovulation, Endometriosis, PCOS, Tubal Blockage, Unexplained
8
Describe your experience with HRC.
The clinic is clean, beautiful and organized. The surgery center is on location so everything is done at one place (hsg, hysteroscopy, retrieval, transfer, etc). Waits can vary. Sometimes I'm seen right away, sometimes I have to wait, but I understand surgeries can take longer than expected.
During treatment, did you feel like you were treated like a number or a human?
Dr Kolb is a compassionate physician. He has great bed side manner and takes the time after failed cycles to follow up and go through what we could change. Sometimes I do feel as if he forgets pieces of my history, but I guess that's understandable with having several patients.
Describe your experience with your nurse.
Natalie is wonderful. She is kind, compassionate and understanding. She always responds to me as soon as possible when needed and answers (or finds the answers) I need in a timely manner.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
How was your experience with Bradford Kolb?
The first time I became a patient of Dr. Kolb was over 10 years ago. After years of infertility and multiple failed IUIs at another clinic, we decided to do IVF with Dr. Kolb. Our first IVF failed and Dr. Kolb changed our protocol. Second cycle failed as well. Dr. Kolb was great about getting us back in for a follow up appointment after each failed attempt and also giving us options going forward (i.e. We could change our approach and do GIFT or ZIFT). While on a treatment break, we miraculously conceived on our own. While we weren't technically under his treatment plan at the time, Dr. Kolb monitored us throughout the first trimester. Over 7 years later we returned for more treatments to try for another child after not being able to conceive on our own for all those years, again. Dr. Kolb seems to stay up to date on current treatments, testing, and research. He was very thorough, performing a hysteroscopy and running new blood tests, all of which came back great. I mentioned having a high ANA level at one time, as I was concerned it could effect cycle outcome, but he felt it didn't matter. I don't necessarily agree with this, but not all doctors believe that treating a high ANA makes a difference. I'm still not convinced of that, so I'd say that's one negative I personally feel about his treatment plans. He does prescribe Medrol, but I don't feel it's enough if there are immune issues going on with me. We then we started a new cycle with injections. It failed. Again. Dr. Kolb, was caring, as always, and re-evaluated our plan right away and added some meds (i.e. Lovenox). Our next cycle was an FET which was successful, but ended in a second trimester miscarriage (genetically normal baby). When I returned to his care again following the miscarriage, he immediately ordered a loss panel. This was helpful and thoughtful for me as you always want answers no matter what. Some doctors make you wait for a loss panel until several losses. The only negative with the follow-ups is that I feel like I am constantly re-living the past cycles and reminding him of what worked/didn't work, what he said about treatment changes, etc. We are currently undergoing (so far failed) IVF treatments with Dr. Kolb. He has been encouraging and hopeful the entire time we have been cycling with him. He has a calming and supportive bedside manner and I would recommend him to friends/family. Unfortunately all of treatment costs are out of pocket. It's devastating and heartbreaking each time it fails. I'm not sure if the doctors truly understand how difficult it is to just hand over, in our case tens of thousands of dollars, for something that has no guarantee of success at the end. As compassionate at Dr. Kolb is, I'm not sure he understands this aspect of treatments and how it influences the decisions we've had to make along the way.
What one piece of advice would you give a prospective patient of Bradford Kolb?
Research treatments, possible problems that might impede success, and pay attention as you're cycling so that you are knowledgeable about choices and can ask for changes in protocol. I wish I would have adovocated more for myself when it comes to possible immune/high ANA issues.
Describe the protocols Bradford Kolb used in your cycles and their degree of success.
First cycle was injections with Lupron, delestrogen, progesterone injects, metformin and prednisone. Second, Centrotide was used instead of Lupron and heparin was added. Both produced highly fragmented day 3 embryos which resulted in a negative beta. When I returned this time around he has been having me use low-stim (hopes for better quality eggs), centrotide for a couple days before retrieval, then retrace progesterone, medrol and lovenox after retrieval or transfer (depending on the med). These past three cycle have been negative as well, although I do make it to blasts now (vs the cycles 10 years ago). Frozen transfer resulted in a pregnancy and I was on progesterone suppositories, estrace, medrol, lovenox, and delestrogen. Medrol is prescribed to try to prevent embryo rejection at transfer, lovenox to try to prevent blood clots and hopefully help with implantation.
Describe your experience with your monitoring appointments.
Monitoring appointments are available for several hours in the morning. You simply make an appt (usually at your previous appt). You sign in when you arrive and your name is called for you to go back into an exam room. Exam room are very nice.
Describe the costs associated with your care under Bradford Kolb.
We are completely out of pocket so we have spent about $50,000 (IVFs in past and present). IVF cycles are about $10000 each, although they do have packages. FETs cost $3500. Drugs are separate and are charged through the pharmacy. They are several thousand each cycle. Surgery (hysteroscopy) was covered by my insurance. Pregnancy monitoring was not covered so I had to pay out of pocket for all of those.
7
Doctor
Bradford Kolb
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
HRC
Pasadena
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
36
Treated
2015
Success with this Doc
No
Treatment
1 IUI, 3 Egg Freezing
Diagnosis
0
Well, even if I had a positive outcome, I would not go back [to HRC Pasadena]...Facilities are ok, location is convenient. Perhaps if you have particular issues, one of the doctors may be able to specifically help. Also, Dr Nelson seemed much nicer than my other doctors. However this is outweighed by their unprofessionalism (giving me over optimistic treatment), and general incompetence (mischeduling appointments, not providing timely information). Some may say this is because I had a negative outcome. Well, even if I had a positive outcome, I would not go back.
+ Read more
Age
36
Treated
2015
Success with this Doc
No
Race
East Asian
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 IUI, 3 Egg Freezing
Diagnosis
0
Describe your experience with HRC.
Facilities are ok, location is convenient. Perhaps if you have particular issues, one of the doctors may be able to specifically help. Also, Dr Nelson seemed much nicer than my other doctors. However this is outweighed by their unprofessionalism (giving me over optimistic treatment), and general incompetence (mischeduling appointments, not providing timely information). Some may say this is because I had a negative outcome. Well, even if I had a positive outcome, I would not go back.
During treatment, did you feel like you were treated like a number or a human?
Very nice guy, very caring in person
Describe your experience with your nurse.
Originally, I would say horrible. Now I realise they are horrible to average. As a highly educated person paying a lot of money for treatment, I expected a more professional and organised staff. Instead, I had to consistently be on top of my own treatment, remind the staff of certain issues they were not aware of or forgot, and in general, they made a stressful process that much worse. I've since come to realise that this is true of most clinics but Dr Nelson's team was particularly bad. In their defence, they had personal issues of which I was made aware later but if that is the situation, please take time off or allow another person to provide primary care. In particular, I was frustrated that when Germaine was away, I was unable to receive information about my treatment. What is the point of going to a clinic with several doctors if the nursing staff can't handle jobs for each other??
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Jeffrey Nelson?
A bit scatter brained it seemed? During our second appointment, he forgot who I was even though we'd had an hour long initial consultation one month ago. At the very least, please review the chart. However, did come across as a nice guy. The only thing I will fault him for is that my initial ultrasound showed very low potential for egg retrieval. That month was a bit low, maybe because of stress or sickness. Since this is my first time, I didn't know any better and trusted the doctor when he said this was not the best indicator. FALSE!!! It can happen that results are better than expected but I suspect that percentage is exceedingly low. Had I known, I would have put off the egg retrieval to a following cycle where I would have better results. I blame the doctor for suggesting we proceed when initial results showed poor probability, implying that they wanted business more than they cared about me
Describe the protocols Jeffrey Nelson used in your cycles and their degree of success.
The pill initially then menopur and follistim. Follow on doctors were surprised by my dosage implying he knew I was low and was trying to stimulate aggressively. Otherwise, a quite typical 10 day stimulation, 12 day retrieval.
Describe the costs associated with your care under Jeffrey Nelson.
Egg retrieval was approximately 6000 and drug protocol was approximately another 6000
2
Doctor
Jeffrey Nelson
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
HRC
Pasadena
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
4
Age
34
Treated
2016
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Male Factor
4
The office [HRC - Pasadena] was very busy so at times I did have to wait a long time in the doctors office...Very expensive. They charged 500 per sonogram and do a sonogram at the start of each cycle. There are lots of "extras" at hrc so so far 1 egg retrieval and 2 frozen transfers were around 20000...We had three embryos on day 5 and 6. The lab froze one by itself and 2 together in one vial. We were really disappointed in this because it meant we had to refreeeze one of the embryos since it had to be thawed with its partner.
+ Read more
Age
34
Treated
2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Male Factor
4
Describe your experience with HRC.
The clinic is clean and well appointed. There are magazines and a coffee machine in the lobby. The front desk people are nice but don't always have a smile on their faces. The phlebotomist are good at their jobs. For men, delivering sperm samples is a little weird because they have to walk by people in the lobby once they've produced a sample
During treatment, did you feel like you were treated like a number or a human?
He was kind and compassionate and spoke to me in a reasonable way. The office was very busy so at times I did have to wait a long time in the doctors office
Describe your experience with your nurse.
Initially I was assigned a different nurse but immediately before retrieval she let me know she was transferring jobs to the neighboring surgical center. Justina is a fine nurse but has some communication issues. I'm not sure if it's a problem due to English not being her first language or simply a communication style but I find some of her email communications vague when I've asked for a very specific response.
What specific things went wrong at this clinic?
  • Failed to inform you of changes in protocol
How was your experience with Jeffrey Nelson?
Dr Nelson is a kind man, very positive and warm In his interactions. He decided to go with the same protocol as my previous doctor since that had worked for us. I don't know that he's fully up on what all the newest evidence is but I felt that he was doing everything he could for me.
What one piece of advice would you give a prospective patient of Jeffrey Nelson?
Be aware you may have to wait for a long time for your appointments.
Describe the protocols Jeffrey Nelson used in your cycles and their degree of success.
Same protocol as my previous doctor. Bcps, gonal-f, menopur, cetrotide. I had a poorer response this time wth not as many eggs and so he upped the dosage a ton, which helped somewhat.
Describe the costs associated with your care under Jeffrey Nelson.
Very expensive. They charged 500 per sonogram and do a sonogram at the start of each cycle. There are lots of "extras" at hrc so so far 1 egg retrieval and 2 frozen transfers were around 20000
4
Doctor
Jeffrey Nelson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
HRC
Pasadena
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
30 - 31
Treated
2012 - 2013
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Unexplained
8
I LOVED the nurses at HRC. Even the nurse who drew my blood was incredible. The women were so warm and compassionate. On rough days they always gave me a hug. I felt comfortable calling or emailing at anytime and it never took long to hear a reply...My biggest complaint was the wait time... I get very claustrophobic and it was upsetting to me that I would arrive to my appointment well in advance and then they'd shuttle me into my room where I would wait sometimes 30min +. It was also uncomfortable since I was unclothed from the waist down.
+ Read more
Age
30 - 31
Treated
2012 - 2013
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Unexplained
8
Describe your experience with HRC.
My biggest complaint was the wait time. I get very claustrophobic and it was upsetting to me that I would arrive to my appointment well in advance and then they'd shuttle me into my room where I would wait sometimes 30min +. It was also uncomfortable since I was unclothed from the waist down.
During treatment, did you feel like you were treated like a number or a human?
Dr. Nelson had a nice bedside manner and definitely spent time with me to answer all my questions. But- I did feel the wait time was too long even when I arrived to my scheduled appointment early.
Describe your experience with your nurse.
I LOVED the nurses at HRC. Even the nurse who drew my blood was incredible. The women were so warm and compassionate. On rough days they always gave me a hug. I felt comfortable calling or emailing at anytime and it never took long to hear a reply.
How was your experience with Jeffrey Nelson?
He is very knowledgable and experienced. My husband and I felt comfortable in his care. He wasn't pushy when we requested to try clomid treatments for almost a year before taking another measures. He also made sure that both my husband and I had all tests done to make sure there wasn't an "obvious" reason for our infertility.
What one piece of advice would you give a prospective patient of Jeffrey Nelson?
Be prepared to carve out a large chunk of time for your normal schedule once you start treatments... the average wait time in the clinic seems a bit long.
Describe the protocols Jeffrey Nelson used in your cycles and their degree of success.
Sorry, I cannot remember the exact treatment and strategies.
Describe the costs associated with your care under Jeffrey Nelson.
I cannot be certain how much we spent but something I'm unhappy with is they offered an upfront plan where you paid 5K extra to get a second chance at the IVF process if it wasn't successful the first time. We were successful so it was a loss of 5K. Way too much of a gamble.
9
Doctor
Jeffrey Nelson
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
HRC
Pasadena
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
43 - 46
Treated
2009 - 2012
Success with this Doc
Yes
Treatment
2 IUI, 9 IVF, Donor Eggs, Donor Sperm
Diagnosis
Recurrent Pregnancy Loss, Unexplained
7
HRC Pasadena is a high volume clinic. Each RE has his own clinical team but there are shared back office functions (billing). Dr. Kolb was often late, often double booked, often scattered as he went from patient to patient... Because of the number of staff, often times the right hand doesn't know what the left hand is doing.
+ Read more
Age
43 - 46
Treated
2009 - 2012
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 9 IVF, Donor Eggs, Donor Sperm
Diagnosis
Recurrent Pregnancy Loss, Unexplained
7
During treatment, did you feel like you were treated like a number or a human?
I demanded a partnership with him that I'm not sure he would have offered of his own volition. So, I did feel like a human, although I pushed to have that relationship and I know others who I referred to him reported not having that experience.
Describe your experience with your nurse.
She got to know me, what I needed from her in terms of communication and the expectation of having timely follow-up. She was genuinely interested in me, my husband and our results. She went above and beyond to offer donated medication when available to help defray costs.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Provided conflicting information
How was your experience with Bradford Kolb?
Dr. Kolb is a great RE, up to date on latest treatment options and no afraid to work outside of the box when standard treatment options might not be indicated. That said, as a patient, I had to lead our relationship, push for communication, push for answers, demand responsiveness. We developed a great relationship over the decade that I saw him and I know he was invested in helping us achieve our goal of starting and completing our family.
What one piece of advice would you give a prospective patient of Bradford Kolb?
Do not leave any appointment without a full understanding. Ask as many questions as you need to satisfy your understanding of your treatment protocol and why. Do your research and don't leave things that you don't understand or that don't make sense to you unsaid.
Describe the protocols Bradford Kolb used in your cycles and their degree of success.
I did non-lupron, estrogen priming, cetrotide cycles that all included high dosages of stimulating medication, Medrol, baby aspirin, a combination of lining building estrogen agents and usually a combination of progesterone support. I cycled well, fertilization reports were high, my lining was an issue (not trilaminar but I eventually had two live births anyway).
Describe the costs associated with your care under Bradford Kolb.
My own egg cycles were $10K plus another 3-4K in medication and $2,500 in PGD. My donor egg cycle was 30K give or take. My donor embryo cycle was 3K
7
Doctor
Bradford Kolb
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
HRC
Pasadena
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
43
Treated
2007
Success with this Doc
Yes
Treatment
IUI, IVF, Donor Sperm
Diagnosis
10
Personally, I think your doctor and primary nurse are the most important. HRC was great for me because of Dr. Evans and Cynthia but I would go wherever Dr. Michelle Evans is currently at...Cynthia was the best !!!!! She was with me every step of the way !!! Both were a great team !!! Dr. Michelle Evans was with HRC in Pasadena at the time of my treatment. She and her assistant Cynthia were with me professionally and emotionally every step of the way. " Timing" throughout the entire IVF process is critical... So much so that when it was "time" for the implantation of my embryos to occur Dr. Michelle Evans scheduled me on a Sunday and left her child's soccer game to personally perform the procedure.
+ Read more
Age
43
Treated
2007
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
IUI, IVF, Donor Sperm
Diagnosis
10
Describe your experience with HRC.
Personally, I think your doctor and primary nurse are the most important. HRC was great for me because of Dr. Evans and Cynthia but I would go wherever Dr. Michelle Evans is currently at.
During treatment, did you feel like you were treated like a number or a human?
Dr. Michelle Evans was with HRC in Pasadena at the time of my treatment. She and her assistant Cynthia were with me professionally and emotionally every step of the way. " Timing" throughout the entire IVF process is critical... So much so that when it was "time" for the implantation of my embryos to occur Dr. Michelle Evans scheduled me on a Sunday and left her child's soccer game to personally perform the procedure. Dr. Evans and her assisstant nurse "Cynthia" talked to me on the phone EVERY DAY to walk me thru the process leading to the implantion of my 4 embryos. I truly felt and was treated like I was their only patient. The emotional Support I got was number one. Stress is a very big factor that prevents women from obtaining pregnancy and after meeting Dr. Michelle Evans the first time. My stress was reduced to zero. After the first insemination failed, I was worried that I would not be approved for in vitro due to my age. I was 42 years old and had been made to feel " too old" for IVF in both my initial meeting with a nurse in a NJ clinic and again when I called a very popular NYC fertility clinic where the first question asked was "how old are you" ? Dr Evans was never concerned about my age and told me regardless of age, no one can tell you what the quality of your eggs are until they are physically retrieved and analyzed. Turns out the quality of my eggs were "very good" which I always felt in my heart anyway ...maybe because of my Irish stubbornness that wouldn't allow me to accept anything less...and when i inquured further, I was told that the quality of my eggs were basically the same as if I was 30 years old. So ladies, don't let anyone judge you soley by your age. It's only one factor and personally I think it says a lot about a clinic if they put a lot of weight on it. I was never treated like a statistic or a number by Dr. Evans. I was treated like a woman who wanted a baby more than anything in the world and comforted when I cried and sobbed and probably asked the same questions more than once and treated with a lot of patience and understanding. I can't even put into words just how important that component is and I'm a professional woman but like all women, that goes out the window when we just want to be a mom :(... And yes I'm crying now as I write this because it takes me back to 2007 and where I am today, ..it's tears of pure happiness. I remember that moment when I got the call from Dr. Evans. She called me from her home after the office told me that my pregnancy test was positive just to share the joy with me.,.and yes, My 8 year girl is beautiful and smart and healthy. She's busy doing her homework at the moment. We just got back from violin practice a little while ago and I put this survey on my to do list on my I phone calendar. I don't do surveys. But this one is important. I remember how lost I felt and how I did not know where to go or what to do next. The negativity I felt from the initial meeting I had in the NJ clinic and the cold call question about my age on the phone from the NYC clinic made me want to leave the East coast and head West. I love California people. Something in my heart told me that the right doctor for me was in California. I followed my instincts and it lead me to Dr. Michelle Evans. Always follow your instincts and whatever God has planned will happen because whatever is for you will not go past you. Also, Dr. Evans is presently located at the Pacific Fertility Center in the Los Angeles area. After the birth of my daughter, I sent Christmas cards with her photo to Dr. Evans probably for the first 2 years. Other than that, I haven't had any contact with Dr. Evans in all these years but I do think of her often. She is and always will be the doctor that helped me receive my Angel from Heaven :)
Describe your experience with your nurse.
Cynthia was the best !!!!! She was with me every step of the way !!! Both were a great team !!!
How was your experience with Michele Evans?
I set forth everything in the last question because with these types of surveys, you never know what the next question is or if it's the last question and I wanted to make sure I got to write everything that I believe is important about my experience. Yes. It did cost money to travel to California but I also underwent just one IVF and it was successful. Each woman travels down their own unique medical road but it's a road that's a whole lot easier to go down and more likely to be successful if you have the right Doctor and team on your side right from the start.
What one piece of advice would you give a prospective patient of Michele Evans?
Relax and throw the stress out the window. Your in the right place :)
Describe the protocols Michele Evans used in your cycles and their degree of success.
Trust me, 9 years later, it's all a happy blur. What I do remember is that Dr. Evans and Cynthia made a complicated medical process very easy because they were there "really there" every step of the way. Every woman will have different protocols and there will be different strategies and different and unique issues will come up and maybe a road block or two. It doesn't matter, follow all instructions of your medical doctor, stay focused and get through the roadblocks and issues and get back on track and stay on track.
Describe the costs associated with your care under Michele Evans.
I only underwent one insemination and one IVF. I spent more money on hotels and airlines than on my fertility treatments. I didn't go to Pacific Fertility because Dr. Evans was not there in 2007 so I didn't respond to any questions about the actual Clinic. But if Dr. Evans is there, I would trust that it's top notch.
10
Doctor
Michele Evans
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
HRC
Pasadena
Nursing
– Read less
0
Age
Treated
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Male Factor
0
Financial peopl [at HRC Pasadena] lack detail. You pay out of pocket and it’s a set price but if you go through insurance they bill much more for the procedure. Getting answers and refund is a nightmare...Clinic has its own parking lot and is very private. The staff are nice, phlebotomist are great. Labs and ultrasound are quick...Our nurse is very sweet and answered questions to the best of knowledge that she has. He explained medication mechanism very well. Unfortunately I feel that lately she has been extremely busy and sometimes lack of details. Other staff members have tired to answer questions but they appear to be clueless and in fact just made us feel like we cannot trust how our case is being handled.
+ Read more
Age
Treated
Success with this Doc
No
Race
Income
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Male Factor
0
Describe your experience with HRC.
Clinic has its own parking lot and is very private. The staff are nice, phlebotomist are great. Labs and ultrasound are quick. Decorations can be update. The room men used to produce sample needs to be updated, video needs to be updated and sometimes headphones do not work. Financial people lack detail. You pay out of pocket and it’s a set price but if you go through insurance they bill much more for the procedure. Getting answers and refund is a nightmare.
During treatment, did you feel like you were treated like a number or a human?
The office is very busy and it feels like going to a dentist. Painful quick and goodbye. You get labs, an ultrasound and a few seconds after with the doctor. But really you spend 99% of the time with the coordinator. Dr Kolb is very pleasant and so are the nurses. But he just does not have time to elaborate on his plans and answer questions. It felt very personal to us and it did not come off that way to the team. There is no real discussion on plan of action, why things did not work out and what we can do next time to decrease chances of failure.
Describe your experience with your nurse.
Our nurse is very sweet and answered questions to the best of knowledge that she has. He explained medication mechanism very well. Unfortunately I feel that lately she has been extremely busy and sometimes lack of details. Other staff members have tired to answer questions but they appear to be clueless and in fact just made us feel like we cannot trust how our case is being handled.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Bradford Kolb?
Great bedside manner. Very educated, calm and can be very reassuring...when he actually spends time to explain. You can tell he is a very busy doctor and most likely not fully invest in your case as he has too much of a patient load to remember. I feel like things are easily overlooked. Treatment feels like trial and error. I do not get a sense that he realizes how emotional and financially hard it the process is.
What one piece of advice would you give a prospective patient of Bradford Kolb?
Research and formulate questions before visits and after visits and insist on answers. You pay a lot for treatment and should be able to feel like you’re needs are being met.
Describe the protocols Bradford Kolb used in your cycles and their degree of success.
First cycle was done using standard protocol which is menopur, gonal F and citrotide then lastly trigger shot HCG. Second protocol was Lupron, follistim, menopur and hcg trigger. We did not get any explanation really on why he decided this would work best.
Describe the costs associated with your care under Bradford Kolb.
The whole process cost us 35K so far and no success
3
Doctor
Bradford Kolb
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
HRC
Pasadena
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
1 IUI, 1 IVF
Diagnosis
Male Factor
10
It does SEEM like the clinic [HRC - Pasadena] is all about the numbers since the waiting room is usually packed (and packed with overseas patients). But, the level of care is better than what I experienced at another practice in Beverly Hills. I love not having to call and prod the nurses for information. They respond to emails fairly quickly and they're very patient. Free parking is really great too...They're all very responsive and easy to talk to. They call when they say they will.
+ Read more
Age
Treated
Success with this Doc
?
Race
East Asian
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Male Factor
10
Describe your experience with HRC.
It does SEEM like the clinic is all about the numbers since the waiting room is usually packed (and packed with overseas patients). But, the level of care is better than what I experienced at another practice in Beverly Hills. I love not having to call and prod the nurses for information. They respond to emails fairly quickly and they're very patient. Free parking is really great too (I had to pay $28 each time at the other practice).
During treatment, did you feel like you were treated like a number or a human?
He never seemed like he was in a rush to move onto the next patient.
Describe your experience with your nurse.
They're all very responsive and easy to talk to. They call when they say they will.
How was your experience with John Wilcox?
Dr Wilcox seems really good at what he does. We are MFI with seemingly no issues on my end so our treatment was pretty straightforward. A coworker also goes to the same practice but saw a different doctor and her protocol didn't produce quality eggs (I recognize there are many factors that contribute to this). The difference I noticed in our treatment was that Wilcox had me on ubiquinol whereas her doctor didn't even mention it. What concerned me a little with Dr Wilcox is his willingness to put in two embryos. We are non-PGS tested and only want to transfer one. I thought standard of care is to transfer one embryo and most people have to make a good case to their doctor to transfer two.
What one piece of advice would you give a prospective patient of John Wilcox?
Don't be shy and ask questions. Doctors won't offer up information without being prompted.
Describe the protocols John Wilcox used in your cycles and their degree of success.
300 iu of Follistim (all 9 days) 75 iu of Menopur (first 4 days) 150 iu of Menopur (last 5 days) Ganirelix (last 5 days) Lupron + HCG trigger 36 hours before retrieval (due to OHSS risk) Lupron 24 hours before retrieval (due to OHSS risk)
Describe the costs associated with your care under John Wilcox.
We are insurance patients so our insurance covers 50%. IVF fresh transfer cycle with ICSI, assisted hatching, embryo freezing, & surgery center fees was $7,080. FET is $2,100.
8
Doctor
John Wilcox
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
HRC
Pasadena
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
IVF
Diagnosis
Poor Egg Quality, Tubal Blockage
10
This office [HRC pasadena] is extremely busy. In the waiting room, there are about 20-25 people waiting to see their doctor. We have always had to wait at least 30 minutes after our actual appointment to see our doctor.... Dr. Kolbs nursing staff is awesome. They are very responsive and knowledable. With all the expenses we made for this treatment, it was defjnitely worth it. We are cery happy with out coordinator, Flor Perada.
+ Read more
Age
Treated
Success with this Doc
?
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Poor Egg Quality, Tubal Blockage
10
Describe your experience with HRC.
This office is extremely busy. In the waiting room, there are about 20-25 people waiting to see their doctor. We have always had to wait at least 30 minutes after our actual appointment to see our doctor.
During treatment, did you feel like you were treated like a number or a human?
My husband and I were happy with Dr. Kolb from our original consultation. He was very direct with us which was want we wanted to hear given my situation. He was realistic and offered good advice.
Describe your experience with your nurse.
Dr. Kolbs nursing staff is awesome. They are very responsive and knowledable. With all the expenses we made for this treatment, it was defjnitely worth it. We are cery happy with out coordinator, Flor Perada.
How was your experience with Bradford Kolb?
Dr Kolb is the kind of Doctor that is realistic as well as comassionate towards women with fertility issues. He takes his time to analyze your situation in order to give his expert advise. Even though it may be diffucult to absorb the information based on your situation, he is gentle and sensitive. We trust him as our RE.
Describe the protocols Bradford Kolb used in your cycles and their degree of success.
Dr Kolb prescribed Cetrotide and Gonal injection stimulation medication for me as well as the triger shot. The Gonal injection was fine except the Cetrotide and triger shot gave me a little welt in the injection site and felt a bit of an itch. Originally, Dr Kolb thought, based on my situation, that we would only be able to retrieve 1-3 eggs after my cycle. Surprisingly, after my 1st cycle and egg retrieval, Dr Kolb retrieved 9 eggs!! I guess the stimulation meds really helped in my situation.
Describe the costs associated with your care under Bradford Kolb.
Single cycle $8900 Anesthesia $550 PGS $4950 ICSI $1500 AHA $550 Embryo freezing $700 Meds $3500
10
Doctor
Bradford Kolb
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
HRC
Pasadena
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2015
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Male Factor, PCOS, Other
10
The clinic [HRC Pasadena] is absolutely beautiful. They take pristine care of it, and it is always clean. They start procedures when they say they will, and they take about as long as they say they will, as well. The receptionists could be friendlier. The nurses are excellent. We had a great experience...Teresa was incredibly on top of giving us all the information we needed to be successful. She was accurate and trustworthy. We really appreciate her.
+ Read more
Age
31
Treated
2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Male Factor, PCOS, Other
10
Describe your experience with HRC.
The clinic is absolutely beautiful. They take pristine care of it, and it is always clean. They start procedures when they say they will, and they take about as long as they say they will, as well. The receptionists could be friendlier. The nurses are excellent. We had a great experience.
During treatment, did you feel like you were treated like a number or a human?
Dr. Wilcox looked at our case as a unique case. He asked a lot of questions regarding the protocol of our previous clinic. He was able to immediately identify what they did incorrectly, and work toward finding a better solution and approach for us.
Describe your experience with your nurse.
Teresa was incredibly on top of giving us all the information we needed to be successful. She was accurate and trustworthy. We really appreciate her.
How was your experience with John Wilcox?
Dr. Wilcox is very clear with what he thinks. If you ask for advice, he does not hesitate in giving you his opinion. He's very confident in what he does, and in our experience it's because he knows exactly what he's doing.
What one piece of advice would you give a prospective patient of John Wilcox?
Trust him. He's spot on.
Describe the protocols John Wilcox used in your cycles and their degree of success.
Dr. Wilcox looked at our failed cycle at a different clinic and was able to identify where they'd gone wrong. He adjusted my dosages, and also prescribed a growth hormone to help my eggs mature properly. I also received methyl prednisone after transfer to protect my embryos.
Describe the costs associated with your care under John Wilcox.
Unsure
10
Doctor
John Wilcox
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
HRC
Pasadena
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38
Treated
2014
Success with this Doc
Yes
Treatment
6 IUI, 2 IVF
Diagnosis
Unexplained
10
Would have liked even more direct communication with doctor, but I was very satisfied with the clinic [HRC-Pasadena] and would recommend it to anyone...They had packages (2 IVFs for a certain price, etc.), but the billing person actually suggested that we just pay for 1, and it turns out that's all we needed...[the nurses] very well organized, kind, responsive
+ Read more
Age
38
Treated
2014
Success with this Doc
Yes
Race
Income
$200K - $499K
Occupation
Professor
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
6 IUI, 2 IVF
Diagnosis
Unexplained
10
Describe your experience with HRC.
Excellent. Would have liked even more direct communication with doctor, but I was very satisfied with the clinic and would recommend it to anyone.
During treatment, did you feel like you were treated like a number or a human?
Explained medical aspects clearly and intelligently
Describe your experience with the nursing staff.
very well organized, kind, responsive
How was your experience with John Wilcox?
Extremely competent. He was very honest at our initial meeting and said that, given our past experiences, he didn't know whether IVF would work for us. He said he would not advise trying multiple times but would try once and see how things went. We were successful on our first try with Dr. Wilcox and had three genetically-normal embryos. We were delighted, as our first attempt at IVF, in Portland, OR, had resulted in very low-quality embryos and no transfer.
What one piece of advice would you give a prospective patient of John Wilcox?
Trust his advice. There is no need to second-guess his treatment plan--he is up on all the latest research and cares very much about the success of his patients.
Describe the protocols John Wilcox used in your cycles and their degree of success.
We used genetic testing, which was very helpful in our case. Also used human growth hormone.
Describe the costs associated with your care under John Wilcox.
It was out-of-pocket for us. They had packages (2 IVFs for a certain price, etc.), but the billing person actually suggested that we just pay for 1, and it turns out that's all we needed.
10
Doctor
John Wilcox
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
HRC
Pasadena
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
35
Treated
2013
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
9
Weaknesses [for HRC-Pasadna] are the billing department. They are horrible! Terribly unoriganized. They really need to figure that out, but the treatment part is great. Also, they seem overly busy this time around (2017) versus when I went through IVF in 2013.... She [the nurse] was excellent. There was not a single email or call that she didn't return within hours, even after I had "graduated."
+ Read more
Age
35
Treated
2013
Success with this Doc
Yes
Race
European, Middle Eastern
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
9
Describe your experience with HRC.
Weaknesses are the billing department. They are horrible! Terribly unoriganized. They really need to figure that out, but the treatment part is great. Also, they seem overly busy this time around (2017) versus when I went through IVF in 2013.
During treatment, did you feel like you were treated like a number or a human?
The clinic is incredibly busy but my doctor never rushed me or made me feel like he didn't have time to answer questions.
Describe your experience with your nurse.
She was excellent. There was not a single email or call that she didn't return within hours, even after I had "graduated."
How was your experience with John Wilcox?
He is very smart, great bedside manner. Only issue is clinic is very busy so he doesn't have that much time for you so you won't see him for all ultrasounds. I saw a physicians assistant on my initial appointments for my frozen cycle.
What one piece of advice would you give a prospective patient of John Wilcox?
Make a list of questions and ask him when you see him because he won't be there at every appointment.
Describe the protocols John Wilcox used in your cycles and their degree of success.
We did a polypectomy before my first transfer and a hysteroscopy before the frozen one to make sure my uterus was "clean." Not sure if it was a factor but both transfers were successful.
Describe the costs associated with your care under John Wilcox.
It was very expensive.
9
Doctor
John Wilcox
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
HRC
Pasadena
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37 - 39
Treated
2008 - 2010
Success with this Doc
Yes
Treatment
IVF, Donor Eggs, Surrogacy
Diagnosis
10
We had some difficulty with communication from the coordinator, and when Dr Kolb realized it, he called me and addressed it...The practice is large, which can be off putting to some, but it did not affect our experience. They are LGBT affirming, and we had no issues being 2 men pursuing parenthood...Dr Kolb was warm and attentive in person and on the phone. He spoke so that we could understand all aspects of what we were doing medically, and helped us make choices when appropriate. He never appeared rushed or like he was pushing us out to get to his next appointment, and he was a pleasure to deal with.
+ Read more
Age
37 - 39
Treated
2008 - 2010
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$500K
Occupation
Marketer or PR
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
IVF, Donor Eggs, Surrogacy
Diagnosis
10
Describe your experience with HRC.
The practice is large, which can be off putting to some, but it did not affect our experience. They are LGBT affirming, and we had no issues being 2 men pursuing parenthood.
During treatment, did you feel like you were treated like a number or a human?
Communication was clear, and the one time we had a miscommunication with office staff, Dr Kolb called me himself yo acknowledge it and apologize.
Describe your experience with your nurse.
We had some difficulty with communication from the coordinator, and when Dr Kolb realized it, he called me and addressed it.
How was your experience with Bradford Kolb?
Dr Kolb was warm and attentive in person and on the phone. He spoke so that we could understand all aspects of what we were doing medically, and helped us make choices when appropriate. He never appeared rushed or like he was pushing us out to get to his next appointment, and he was a pleasure to deal with.
What one piece of advice would you give a prospective patient of Bradford Kolb?
Ask your questions and ask got further clarification on things that are not clear or concern you. He's got a good bedside manner, and made us feel comfortable, which was important for us particularly because we had already had a difficult experience at another clinic.
Describe the protocols Bradford Kolb used in your cycles and their degree of success.
I don't recall.
Describe the costs associated with your care under Bradford Kolb.
I don't recall.
10
Doctor
Bradford Kolb
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
HRC
Pasadena
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
N/A
Age
33 - 34
Treated
2014 - 2015
Success with this Doc
Yes
Treatment
IVF, Donor Eggs, Surrogacy
Diagnosis
N/A
...Make friends with [the HRC Pasadena] nurses! Very nice, but not all there...
+ Read more
Age
33 - 34
Treated
2014 - 2015
Success with this Doc
Yes
Race
European, Latino
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Eggs, Surrogacy
Diagnosis
N/A
During treatment, did you feel like you were treated like a number or a human?
All in all, the interaction felt rather transactional. He was lovely the few times we did speak, but the fact we went mostly through his nurse made that feel more like a customer than a patient.
Describe your experience with your nurse.
Very nice, but not all there...
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Bradford Kolb?
He achieved a successful twin pregnancy the first time around, so based strictly on results, he can't be faulted. Nevertheless, my husband and I were less than thrilled by the fact that our interactions with him were limited to the initial consultation and the phone call to select the embryos that were implanted. He delegated all of the interactions to the nurse, which often felt a bit frustrating.
What one piece of advice would you give a prospective patient of Bradford Kolb?
Don't expect to talk to him very often and make friends with his nurses!
5
Doctor
Bradford Kolb
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
Nursing
Operations
– Read less
8
Age
37 - 39
Treated
2008 - 2010
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Uterine Fibroids
8
My nurse coordinator [at HRC Pasadena] was very distracted and unorganized. It turns out she was going through some personal issues at the time. I had friends who raved about her during their treatment, so probably it was the personal issues getting in the way...Dr. Evans was fantastic and I know a few other friends who used her successfully, too. However, I did have a difficult pregnancy due to fibroids, so I would have appreciated a more thorough discussion about the issue before we proceeded. Still, my twins are happy and healthy now and I wouldn't change a thing!
+ Read more
Age
37 - 39
Treated
2008 - 2010
Success with this Doc
Yes
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Uterine Fibroids
8
During treatment, did you feel like you were treated like a number or a human?
She didn't speak down to me and seemed to have a caring bedside manner.
Describe your experience with your nurse.
My nurse coordinator was very distracted and unorganized. It turns out she was going through some personal issues at the time. I had friends who raved about her during their treatment, so probably it was the personal issues getting in the way.
How was your experience with Michele Evans?
Dr. Evans was fantastic and I know a few other friends who used her successfully, too. However, I did have a difficult pregnancy due to fibroids, so I would have appreciated a more thorough discussion about the issue before we proceeded. Still, my twins are happy and healthy now and I wouldn't change a thing!
What one piece of advice would you give a prospective patient of Michele Evans?
Don't be afraid to push for a more thorough or detailed answer.
10
Doctor
Michele Evans
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
HRC
Pasadena
Nursing
Operations
Scheduling
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
10
[Our nurse] made me feel so good about my donor choice.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
European, Middle Eastern
Income
$200K - $499K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
10
During treatment, did you feel like you were treated like a number or a human?
I felt like he understood me and what I was going through. DE was a big adjustment for us to get our heads around, and he made it seem like it was not a big deal.
Describe your experience with your nurse.
She made me feel so good about my donor choice.
How was your experience with John Wilcox?
My husband and I both loved him. We felt like he was competent and we were in good hands. He somehow managed to alleviate away any stigma or anxiety or fear we had about the whole process.
What one piece of advice would you give a prospective patient of John Wilcox?
Chose a donor that looks like you. It makes everything easier for you kids, because there won't be as many awkward questions. :)
Describe the costs associated with your care under John Wilcox.
I believe my IVF was $14,000, donor eggs $10,000 and meds about $5,000
10
Doctor
John Wilcox
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
HRC
Pasadena
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
31
Treated
2015
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF, Donor Sperm
Diagnosis
9
HRC is a pretty big operation, we went to the Newport office and liked it better than the Fullerton office where we first went. It's a new facility with the embryology lab in the same building, so there's no transfer or shipping, and they can do the PGS testing immediately so they can do fresh transfers.
+ Read more
Age
31
Treated
2015
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF, Donor Sperm
Diagnosis
9
Describe your experience with HRC.
HRC is a pretty big operation, we went to the Newport office and liked it better than the Fullerton office where we first went. It's a new facility with the embryology lab in the same building, so there's no transfer or shipping, and they can do the PGS testing immediately so they can do fresh transfers.
During treatment, did you feel like you were treated like a number or a human?
The entire staff at HRC Newport are very good and keep you informed. We really loved our coordinator and the nurses. Dr. Potter has a great attitude, and we felt like he cared about us, but you don't see him nearly as much as the other staff, who are the ones keeping in touch with you day to day.
Describe your experience with your nurse.
We really liked lots of the staff. Stephanie was our coordinator, and she really kept us sane. For the most part, emails and calls were answered promptly, and we didn't feel like we weren't cared about. They really made it feel like they were excited for us.
How was your experience with Daniel Potter?
We would definitely use Dr. Potter again. He gets very good results. We felt like he understood what we wanted, and answered our questions. The one downside is that he is busy, and not good at staying prompt with his schedule. We would routinely wait an hour or more to see him.
What one piece of advice would you give a prospective patient of Daniel Potter?
He's very good, but have your questions prepared in advance of your appointment, and be prepared to wait to see him.
Describe the protocols Daniel Potter used in your cycles and their degree of success.
We started with medicated IUIs, two with Clomid. The first cycle we did 2 IUIs, and the second we asked to do 1 to save on the donor vials. After those didn't work, we asked to change the medication, and used Gonal-f. This worked too well, and we ended up being given the option to cancel or to move to IVF. We did the IVF and retrieved 21, with 13 making it to day 5. Because of these good results, we were counseled to do PGS testing, and we ended with 9 normal embryos.
Describe the costs associated with your care under Daniel Potter.
Our insurance covered only 50% of certain tests, and no actual treatments. Our IUI cycles, with donor vials, were around $3,000 each, of which the vials were the largest cost. Our final IUI that was converted to IVF was around $9000, and then the PGS screening was $4,600. Then there was an $700 or $800 freeze/storage charge for the remaining embryos. After we were pregnant, then our insurance covered the post IVF ultrasounds. We did have a moderate case of OHSS, and they did a draining procedure, but this was also covered by insurance since it was a 'pregnancy complication.'
9
Doctor
Daniel Potter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
HRC
Newport Beach
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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6
Age
36 - 39
Treated
2011 - 2014
Success with this Doc
Yes
Treatment
2 IVF, Egg Freezing
Diagnosis
Recurrent Pregnancy Loss
6
I felt like a number because they were so busy and often messed up my information... She [my nurse] did not return emails or phone calls... Dr Potter was very aggressive with his treatment. He was very knowledgable. The only downside is that he is always always always late. Very late. 3 or more hours late.
+ Read more
Age
36 - 39
Treated
2011 - 2014
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
2 IVF, Egg Freezing
Diagnosis
Recurrent Pregnancy Loss
6
During treatment, did you feel like you were treated like a number or a human?
I felt like a number because they were so busy and often messed up my information
Describe your experience with your nurse.
She did not return emails or phone calls
How was your experience with Daniel Potter?
Dr Potter was very aggressive with his treatment. He was very knowledgable. The only downside is that he is always always always late. Very late. 3 or more hours late.
What one piece of advice would you give a prospective patient of Daniel Potter?
Be prepared to wait.
Describe the protocols Daniel Potter used in your cycles and their degree of success.
Dr Potter always uses the maximum stims, for a short stim cycle. He does the most aggressive approach.
10
Doctor
Daniel Potter
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
HRC
Newport Beach
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
39 - 40
Treated
2012 - 2013
Success with this Doc
No
Treatment
2 IUI, 10 IVF
Diagnosis
Poor Egg Quality, Unexplained
0
Rishona [a nurse at HRC-West LA} was fine. She's smart. I found nurses at other places to be much more sweet & compassionate...but Rishona did her job fine.
+ Read more
Age
39 - 40
Treated
2012 - 2013
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 10 IVF
Diagnosis
Poor Egg Quality, Unexplained
0
Describe your experience with HRC.
Already explained earlier. Lots of weaknesses!
During treatment, did you feel like you were treated like a number or a human?
He was the 1st fertility doctor i went to; this was all new to me. All my friends were referred to him too so i felt like i was in the right place. All of my embryos w/him came back complex abnormal. He told me i should use donor eggs or adopt. Then i went to a new doctor. She looked at my chart and was surprised at the high dosage of meds he gave me. She said "i'm gonna give you much less meds. And while i can't guarantee you a perfect embryo, i CAN guarantee you the embryos i get for you will look much better than these do." On my 1st round w/her, she got us a chromosomally normal embryo! And to think Tourgemann told me to adopt...i then canvassed my friends who had also gone to him & they all were given high dosages. He has success at times for patients, but in my opinion he just plugs women with similar high dosages & hopes for the best. He doesnt thoroughly look at your chart & customize things for YOU. Its as if he has 1 "recipe". & if his recipe doesn't work for you, then he'll tell you to adopt. I wish i hadn't wasted 1.5 years on him. I was 39/40 back then...i would do anything to get those years back :(
Describe your experience with your nurse.
Rishona was fine. She's smart. I found nurses at other places to be much more sweet & compassionate...but Rishona did her job fine.
How was your experience with David Tourgeman?
He is a kind & compassionate man. But that's all the positives i have to share. He fumbled my case entirely. I only wish i had realized it while it was happening. On my first IVF, we were transferring 3 embryos. I was 39. He never: 1) told me about PGS or PGD testing. I wouldve done this in a heartbeat. He almost acted "against it". He was not aggressive at all. On my 2nd IVF w/him, it was ME who insisted on PGD testing - lo & behold, all my embs came back complex abnormal. He absolutely shouldve suggested this for my 1st IVF considering my age. He wouldve saved me crucial time (and money). Everything for me is out-of-pocket expense :( 2) i have thyroid disease. Before we transferred that 1st batch of 3 embryos, i asked him to re-check my thyroid. Both he & the nurse said it wasn't necessary as they had checked it 1.5 months earlier. I INSISTED & explained that my thyroid could go erratic at any moment. So they did a blood test & a week before my embryo transfer he called me and said "wow - you were right. Your thyroid is off. I'm calling in a new prescription for you right away! Start taking it today!" I did so & all 3 of those embs failed. Since then, two other doctors have read my chart. They both said, "he should've never transferred those embryos. Thyroid meds take a couple of months to have effect. He should've held off on transferring those embryos to make sure your thyroid levels were healthy first." Both doctors also said "and those were healthy looking embryos too." It makes me SO mad i could cry. 3) he never did genetic testing on me or my husband. I have since learned that this is the FIRST thing competent fertility doctors do. He never even mentioned it to me. 4) he never talked about supplements or vitamins either (Coq10 or DHEA). When i went to my 2nd doctor, she put me right on these vitamins. And guess what? Within 1.5 months, I was NATURALLY pregnant for the 1st time in my life. I miscarried (the baby had downs syndrome :(...but bottom line, that baby was still chromosomally healthier than anything Tourgemann was able to get me with his "high dosage recipe". I almost want to cry re-hashing all of this!!! He was incompetent & a colossal waste of key years for me in regards to my fertility.
What one piece of advice would you give a prospective patient of David Tourgeman?
Don't go. Much better doctors out there. Find one who customizes your medicine protocol to YOU specifically. Also, when my first transfer of 3 embs failed, he didn't even change my meds to try something new. He went back to his lazy, usual "recipe". Disaster. The two other doctors pointed this out to me.
Describe the protocols David Tourgeman used in your cycles and their degree of success.
See previous responses. Too angry to discuss any further...
Describe the costs associated with your care under David Tourgeman.
I probably spent about 12k on two ivfs (24k) & maybe 5k on each IUI ( hard to remember). I spent about 30-35k cash on this wasted cause.
0
Doctor
David Tourgeman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
HRC
West Los Angeles
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
43 - 44
Treated
2012 - 2013
Success with this Doc
Yes
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Everything was great [at HRC] except the billing! Really wish I could remember the specific woman in billing who was HORRIBLE: confused and confusing, defensive when she made mistakes (which she did). I feel we were not given a clear picture of the TOTAL cost at the beginning (I have heard this of most clinics-no matter how much you ask for total, ball-park, most money you'll have to spend, it's always more than they told you). It was the only thing that soured our experience at HRC. I think she may not be there anymore, so hopefully that's better...
+ Read more
Age
43 - 44
Treated
2012 - 2013
Success with this Doc
Yes
Race
European, Black or African-American, Native American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with HRC.
Everything was great except the billing! Really wish I could remember the specific woman in billing who was HORRIBLE: confused and confusing, defensive when she made mistakes (which she did). I feel we were not given a clear picture of the TOTAL cost at the beginning (I have heard this of most clinics-no matter how much you ask for total, ball-park, most money you'll have to spend, it's always more than they told you). It was the only thing that soured our experience at HRC. I think she may not be there anymore, so hopefully that's better...
During treatment, did you feel like you were treated like a number or a human?
Dr kolb explained things very clearly, patiently, and kindly. Consulted with another dr at CARE before going to HRC, and they were kind but not as clear/I felt confused. Not w/dr kolb.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Bradford Kolb?
So glad we went with dr kolb. We feel he is the number one reason we have our beautiful daughter! There was a minor setback w/the donor-dr kolb felt the first round of eggs weren't quite up to his standards, so even though we all felt impatient and eager to move forward, he made the donor start over. It set us all back a month or two, but it made the eggs the best quality, and we genuinely believe this is why our treatment was successful and we have our now 3 year-old perfect daughter! I am not convinced another fertility center would have been as discriminating or patient as dr kolb was.
What one piece of advice would you give a prospective patient of Bradford Kolb?
Listen to him! He knows what he's doing. I did not have great experiences with other clinics that I consulted with before settling on dr kolb at hrc. I'm SO thankful that I trusted myself and kept looking until I felt truly comfortable with the clinic and doctor. This process was stressful and emotional enough; I needed something to feel right.
Describe the costs associated with your care under Bradford Kolb.
Probably ended up around $40-$50,000 when all was said and done (I'm including all Meds, the egg donor, etc, which may not all be directly related to the clinic; I'm not sure of specifics w/only the clinic
10
Doctor
Bradford Kolb
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
HRC
West Los Angeles
Nursing
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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7
Age
38
Treated
2016
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
7
The entire [HRC - West LA] clinic has phenomenal bedside manner - everyone knows your name...The staff is great - very personable and knowledgeable - they also deferred to Dr Peck when appropriate. The clinic is available for questions and they get back to you quickly (same day usually). I never had trouble getting a convenient appointment. The help with the insurance is amazing...
+ Read more
Age
38
Treated
2016
Success with this Doc
No
Race
Middle Eastern
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
7
Describe your experience with HRC.
Strengths: very personable, great with insurance Weaknesses: parking
During treatment, did you feel like you were treated like a number or a human?
The entire clinic has phenomenal bedside manner - everyone knows your name.
Describe your experience with your nurse.
The staff is great - very personable and knowledgeable - they also deferred to Dr Peck when appropriate. The clinic is available for questions and they get back to you quickly (same day usually). I never had trouble getting a convenient appointment. The help with the insurance is amazing.
How was your experience with Alison Peck?
Very kind and understanding -Dr Peck also provided the suggestion of acupuncture and supports working with TCM which I appreciate. I was really stressed during the cycle and she helped chill me out. The cycle failed but she was really sensitive and empathetic.
Describe the protocols Alison Peck used in your cycles and their degree of success.
It was a very aggressive hormone therapy (low reserve). It seemed like the best option but the hormones were overwhelming. Next round is lower dose of hormones. It's unclear yet if the dosing was too aggressive for my body or not. I had one egg that did not survive retrieval.
Describe the costs associated with your care under Alison Peck.
Insurance covered most of the retrieval. Approximately $5,000 out of pocket.
8
Doctor
Alison Peck
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
HRC
West Los Angeles
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33
Treated
2016
Success with this Doc
Yes
Treatment
5 IUI, 1 IVF
Diagnosis
Unexplained
10
Great clinic [HRC] with great staff...[Re: Nurse] She communicated very well and I always understood the plan. She took time to show me how to administer all the medication and called me frequently with updates...My insurance paid most of it. I had to pay 5000 for IVF and had several other bills as well...He [Dr. Tourgeman] was very attentive and spent time explaining everything we were going through.
+ Read more
Age
33
Treated
2016
Success with this Doc
Yes
Race
Prefer not to answer
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with HRC.
Great clinic with great staff
During treatment, did you feel like you were treated like a number or a human?
He was very attentive and spent time explaining everything we were going through.
Describe your experience with your nurse.
She communicated very well and I always understood the plan. She took time to show me how to administer all the medication and called me frequently with updates.
How was your experience with David Tourgeman?
He had great bed side manner. He answered all questions and took his time to listen to any concerns we had. He took charge and told us what we needed to do next where my previous doctor did not and left us unsure if next steps. When issues came up he knew how to handle them.
What one piece of advice would you give a prospective patient of David Tourgeman?
To trust his advise
Describe the protocols David Tourgeman used in your cycles and their degree of success.
We first had to remove some tissue from my uterus to ensure the embryo could attach. We then tried IUI a get time. To be more aggressive we moved to IVF and did the genetic testing
Describe the costs associated with your care under David Tourgeman.
My insurance paid most of it. I had to pay 5000 for IVF and had several other bills as well
10
Doctor
David Tourgeman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
HRC
West Los Angeles
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36 - 38
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
4 IUI, 2 IVF
Diagnosis
Unexplained
10
Parking [at HRC in West Los Angeles] is a major let down for west LA- for the price of treatment parking should be covered. Strength is getting appointments and time with staff for questions is not a problem as an active patient. Inactive patient, found that I should have been able to connect with the Doctor prior to setting up an apt or be able to email him before an appt
+ Read more
Age
36 - 38
Treated
2014 - 2016
Success with this Doc
Yes
Race
Latino
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 2 IVF
Diagnosis
Unexplained
10
Describe your experience with HRC.
Parking is a major let down for west LA- for the price of treatment parking should be covered. Strength is getting appointments and time with staff for questions is not a problem as an active patient. Inactive patient, found that I should have been able to connect with the Doctor prior to setting up an apt or be able to email him before an appt
During treatment, did you feel like you were treated like a number or a human?
Dr.T took the time
How was your experience with David Tourgeman?
He was very compassionate and never made me feel rushed. Cautious about promising results but optimistic about outcomes. It helped to have his opinion and I trust him and his medical judgement
What one piece of advice would you give a prospective patient of David Tourgeman?
Ask questions but don't let the Internet stats get you down. Set realistic expectations for potential risks
10
Doctor
David Tourgeman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
HRC
West Los Angeles
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
37 - 40
Treated
2013 - 2016
Success with this Doc
?
Treatment
Embryo Freezing
Diagnosis
Diminished Ovarian Reserve
3
I am horrified at the lack of attention to detail and the lack of follow through [at HRC] . If I didn't manage my care, nothing would have been on track. Had to remind nurse to order meds for ivf 3 times. Also never received call backs when I had a medical concern. Sometimes when I had questions I was told to refer to paperwork I had signed.
+ Read more
Age
37 - 40
Treated
2013 - 2016
Success with this Doc
?
Race
Prefer not to answer
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Embryo Freezing
Diagnosis
Diminished Ovarian Reserve
3
During treatment, did you feel like you were treated like a number or a human?
Careless errors and decisions made felt formulaic not personalized
Describe your experience with your nurse.
I am horrified at the lack of attention to detail and the lack of follow through. If I didn't manage my care, nothing would have been on track. Had to remind nurse to order meds for ivf 3 times. Also never received call backs when I had a medical concern. Sometimes when I had questions I was told to refer to paperwork I had signed.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to convey critical information
How was your experience with David Tourgeman?
Dr seems knowledgeable but doesn't really personalize solutions. He also isn't involved in the process much. I often see nurses.
What one piece of advice would you give a prospective patient of David Tourgeman?
You need to know what you want and stay on top of things with the office otherwise details will slip through the cracks
Describe the costs associated with your care under David Tourgeman.
I am partially insured for fertility but have heard his fees are cheap.
5
Doctor
David Tourgeman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
HRC
West Los Angeles
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
32
Treated
2016
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
7
Love that they have their own lab [at HRC - Fullerton] so they can do fresh transfers with PGS!!!...[Nurse] Natalie is amazing! She gave me all the information I desired, shows empathy and compassion. She even helped me transfer to a regular OB/GYN early because I could not afford all the ultrasounds as we have Kaiser HMO so nothing at HRC was covered. I still email her from time to time. Earlier this week I emailed her to ask about starting another cycle for a second baby and she answered it in minutes with the perfect amount of detail and did not mind my following up with questions to clarify...
+ Read more
Age
32
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, PCOS
7
Describe your experience with HRC.
Love that they have their own lab so they can do fresh transfers with PGS!!!
During treatment, did you feel like you were treated like a number or a human?
The first nurse/coordinator I had, Natalija, did not give me the information I requested during our cycle- she told me I didn't need to know what my AF count or estradiol levels were because "it would stress me out." She said some nurses give that information, but she doesn't. Further along she wouldn't even acknowledge my questions for clarification on things and simply tell me to look at the materials provided (which I had ALREADY looked at and did not have the information I wanted). I later switched to a different nurse/coordinator, Natalie, and she gave me the in depth information I was seeking. She continues to treat me as a valued person even though I am currently not in treatment.
Describe your experience with your nurse.
Natalija was nice and sympathetic, however, she did not want to give me details or detailed answers to my questions. Several email exchanges will show she didn't even always read what my questions were before answering. The 4th time that my interaction with her had me in tears and feeling incredibly angry I called and spoke to her supervisor and requested another nurse/coordinator. At that point they gave me Natalie. Natalie is amazing! She gave me all the information I desired, shows empathy and compassion. She even helped me transfer to a regular OB/GYN early because I could not afford all the ultrasounds as we have Kaiser HMO so nothing at HRC was covered. I still email her from time to time. Earlier this week I emailed her to ask about starting another cycle for a second baby and she answered it in minutes with the perfect amount of detail and did not mind my following up with questions to clarify. I'm keeping her forever!
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
How was your experience with Daniel Potter?
Doctor Potter did not have the most warm bedside manner, but he was honest and frank with us. He answered my questions and gave the in depth responses I desired. However, I did not feel like he remembered us even from the time frame between retrieval and transfer (6 days). He treated my husband and I both as important people involved in the decision process. We appreciated that as so many others in the infertility world seem to act as if only the woman matters. He was very confident and practical. He did not hide anything from us. My favorite thing he did was say "now take good care of that baby girl" as we were leaving after the transfer. It was so touching and made me feel like I was a mom, it makes me cry just thinking about it. We are planning on doing another cycle with him next year in hopes of getting a sibling for are dear daughter.
What one piece of advice would you give a prospective patient of Daniel Potter?
He may not have the warmest bedside manner, but he is good at his job and will listen to you and give you the information you need. I trust him implicitly because of these qualities.
Describe the costs associated with your care under Daniel Potter.
We spent at total of $17,000 including medications for ICSI, IVF, ultrasounds, PGS, and first 2 betas. ICSI was about $1200, anesthesia was $400, Meds we $3,400.
9
Doctor
Daniel Potter
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
7
Clinic
HRC
Fullerton
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
40
Treated
2016
Success with this Doc
?
Treatment
4 IUI, 2 IVF
Diagnosis
8
Stay on top of the office staff. [at HRC - Fullerton] ... Hystroscopes were $500 each partial insurance coverage. 24,000 for two cycle retrieval, pgs testing, and transfer. There were other expenses along the way. Medications were separate. Ultrasounds once pregnant are $270...Face to face encounters with [nurse] Natalija she was very personable and responsive. Over the phone is would add stress and was many times unclear and didn't answer all our concerns. Email was about the same as on phone. She mixed me up a few times.
+ Read more
Age
40
Treated
2016
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
4th of 4 Docs
Treatment
4 IUI, 2 IVF
Diagnosis
8
During treatment, did you feel like you were treated like a number or a human?
Dr. Ghazal is very personal and knew me very well. I can't say that for the rest of clinic, but she is exceptional.
Describe your experience with your nurse.
Face to face encounters with Natalija she was very personable and responsive. Over the phone is would add stress and was many times unclear and didn't answer all our concerns. Email was about the same as on phone. She mixed me up a few times. Nursing staff at RSA for all procedures were exceptional!
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to consider drug intolerance
How was your experience with Sanaz Ghazal?
Dr. Ghazal is a highly knowledgeable individual. She is on top of the current research and statistics. She is straight forward and doesn't sugar coat the possibilities or outcomes. As well as, supportive and compassionate. This process in itself is very stressful, Dr. Ghazal is always very calming and caring. She was always easy to talk to and ask questions. She never mad me fell like I was bothering her or asking dumb questions. My relationship with Dr. Ghazal was very open because she's very personable.
What one piece of advice would you give a prospective patient of Sanaz Ghazal?
Stay on top of the office staff.
Describe the protocols Sanaz Ghazal used in your cycles and their degree of success.
Metformin and Levothyroxine leading up to cycles and continued throughout. Injectable stimulation lupin, menapour, and 1 other. Two egg retival cycle, with PGS testing. Transferred 1 chromosomal healthy embryo. Currently pregnant, but may be loosing. :(
Describe the costs associated with your care under Sanaz Ghazal.
Hystroscopes were $500 each partial insurance coverage. 24,000 for two cycle retrieval, pgs testing, and transfer. There were other expenses along the way. Medications were separate. Ultrasounds once pregnant are $270
10
Doctor
Sanaz Ghazal
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
HRC
Fullerton
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
Treated
Success with this Doc
No
Treatment
IVF, Donor Sperm
Diagnosis
Poor Egg Quality
7
Our first [HRC] coordinator Natalija was not compassionate and never answered our questions and impossible to get ahold via phone or email. Our second coordinator Natalie was the opposite and always answered in a timely manner. She made us very comfortable working with her. We would highly recommend her. The nursing staff at the Surgery Center is amazing!..Good lab, nice office in Newport Beach. The staff in Fullerton office is sometimes disorganized (forgot to put our appointment into a system, and waisted our time coming to the clinic when the doctor was already gone for the day). We preferred working with the Newport office.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Sperm
Diagnosis
Poor Egg Quality
7
Describe your experience with HRC.
Good lab, nice office in Newport Beach. The staff in Fullerton office is sometimes disorganized (forgot to put our appointment into a system, and waisted our time coming to the clinic when the doctor was already gone for the day). We preferred working with the Newport office.
During treatment, did you feel like you were treated like a number or a human?
Dr. Ghazal is very compassionate and caring. She made us feel very comfortable. She always explained the procedure and protocol thoroughly
Describe your experience with your nurse.
Our first coordinator Natalija was not compassionate and never answered our questions and impossible to get ahold via phone or email. Our second coordinator Natalie was the opposite and always answered in a timely manner. She made us very comfortable working with her. We would highly recommend her. The nursing staff at the Surgery Center is amazing!
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
How was your experience with Sanaz Ghazal?
Dr.Ghazal is very professional and knowledgeable.She always answered all our questions and explained our procedure in details. We worked with her for a whole year, unfortunately, it did not work due to poor egg quality.
What one piece of advice would you give a prospective patient of Sanaz Ghazal?
Do your best not to work with Dr. Ghazal's coordinator Natalija and request for another one from the beginning
Describe the protocols Sanaz Ghazal used in your cycles and their degree of success.
Gonal F, Menopur, Centrotide Metformin and Omnitrope
Describe the costs associated with your care under Sanaz Ghazal.
Our IVF and medication were partially covered by health insurance
10
Doctor
Sanaz Ghazal
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
HRC
Fullerton
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Male Factor
10
$17,000 for the IVF cycle including PGS testing, ICSI, the retrieval and freezing of embryos...Saba [nurse at HRC] has been incredible during our journey. She is extremely dependable and compassionate...I found the communication to be prompt. I also feel strongly that everyone is extremely friendly and comforting. I felt that they truly cared and we weren't just a number or a payment...I feel like Dr.Norian and his staff are genuinely invested in you. They are concerned and do everything they can to help you through the journey. Although we have had a difficult journey we have never doubted the care or knowledge of Dr.Norian and his staff.
+ Read more
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
?
Race
Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with HRC.
I found the communication to be prompt. I also feel strongly that everyone is extremely friendly and comforting. I felt that they truly cared and we weren't just a number or a payment.
During treatment, did you feel like you were treated like a number or a human?
I feel like Dr.Norian and his staff are genuinely invested in you. They are concerned and do everything they can to help you through the journey. Although we have had a difficult journey we have never doubted the care or knowledge of Dr.Norian and his staff.
Describe your experience with your nurse.
Saba has been incredible during our journey. She is extremely dependable and compassionate.
How was your experience with John Norian?
Dr.Norian is very direct while still being compassionate. He reviews everything you would need to know while not overwhelming you with information that could only cause worry and stress. He has always been available in times of need and has never made us feel like we were a number. We truly feel that he cares about us starting a family. During times of loss he prioritized my mental health, which I am extremely appreciative of.
Describe the protocols John Norian used in your cycles and their degree of success.
Our first egg retrieval was an antagonist protocol- I stimmed for about 10 days. We used ICSI and PGS which resulted in 5 embryos. We transferred one embryo, but it was not successful. Our FET was 4 months later and I was on estrogen and progesterone. We transferred two embryos and we became pregnant with a singleton. We unfortunately lost our baby in the second trimester. Our second FET was 5 months after delivery and we transferred one embryo and were unsuccessful.
Describe the costs associated with your care under John Norian.
$17,000 for the IVF cycle including PGS testing, ICSI, the retrieval and freezing of embryos.
10
Doctor
John Norian
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
HRC
Rancho Cucamonga
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
32
Treated
2016
Success with this Doc
?
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
Dr Norian's staff is wonderful! Saba is my primary nurse and she is responsive and to the point. She is a great liaison between myself and Dr Norian. She is thorough and organized. Always delivers when she says she will for example when communicating calendars if she says it will be to you in 24 hours it will be. Amanda in billing is an angel- answers all questions and will look through all areas to help you understand your bills. When I had my miscarriage she cried with me and made sure my husband and I were ok. Irene who draws the labs is amazing! I'm a hard stick and she never had an issue. Cynthia and Ashleigh are fantastic too!
+ Read more
Age
32
Treated
2016
Success with this Doc
?
Race
European, Other
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
Describe your experience with HRC.
Overall super buttoned up and professional. I trust my care to HRC.
During treatment, did you feel like you were treated like a number or a human?
Dr Norian is extremely kind and knowledgeable. At every appointment he made sure to take the time with me talking about my treatment as well as me as an individual. His kind manner has helped me through this process.
Describe your experience with your nurse.
Dr Norian's staff is wonderful! Saba is my primary nurse and she is responsive and to the point. She is a great liaison between myself and Dr Norian. She is thorough and organized. Always delivers when she says she will for example when communicating calendars if she says it will be to you in 24 hours it will be. Amanda in billing is an angel- answers all questions and will look through all areas to help you understand your bills. When I had my miscarriage she cried with me and made sure my husband and I were ok. Irene who draws the labs is amazing! I'm a hard stick and she never had an issue. Cynthia and Ashleigh are fantastic too!
How was your experience with John Norian?
Dr Norian has been a wonderful doctor. I see him every visit and he does every procedure himself. His dedication to his job and helping others is evident. Every morning he arrives at the Pasadena location to do surgery, egg retrieval's, and transfers. Directly after he leaves and makes it to the office by 8 AM in the morning. He works long hours and I have even had him call me after 6 PM. When I had many questions he either scheduled me for an appointment or spoke with me over the phone to answer all my questions. Unfortunately when I had a miscarriage, I was glad to have Dr Norian in my corner. He and his staff scheduled me for a D&C the next morning so I wouldn't have to wait the weekend. Dr Norian is my second RE I have seen for IVF and I wish he was the first stop I made in my journey. Hands down I'm in the right place at HRC.
What one piece of advice would you give a prospective patient of John Norian?
Ask questions, anything on your mind. Dr Norian will put you at ease through this process.
Describe the protocols John Norian used in your cycles and their degree of success.
For my first fresh cycle I was on bcp followed by stim protocol of menopur and follistim. I stopped ovulation with ganirelix and triggered with pregnyl. Great cycle 16 retrieved, 12 mature, 8 fertilized, and 6 made it to blasts. After retrieval I was on progesterone in ethyl olate- which I LOVE because it doesn't cause knots along with delestrogen injections and endometrin suppositories. For FET I was on estrogen suppositories, delestrogen, progesterone in ethyl olate, and endometrin.
10
Doctor
John Norian
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
HRC
Rancho Cucamonga
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
22 - 23
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF, Donor Sperm
Diagnosis
PCOS, Uterine Fibroids, Other
10
Strength[s for HRC-Rancho Cucagmonga] : all the employees are wonderful from Amanda at the desk, to Dr. Norian. Weakness: it is a small clinic and a lot of procedures are done out of house at the Pasadena location (still by dr. Norian)... During iui cycles Saba and Cynthia [nurses] stepped up to care for us and then again during our IVfs of course. They knew EVERYTHING about our cycles and were so patient even with our stupid questions and held our hands and always made sure I was comfortable.
+ Read more
Age
22 - 23
Treated
2015 - 2016
Success with this Doc
Yes
Race
European, Black or African-American
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF, Donor Sperm
Diagnosis
PCOS, Uterine Fibroids, Other
10
Describe your experience with HRC.
Strength: all the employees are wonderful from Amanda at the desk, to Dr. Norian. Weakness: it is a small clinic and a lot of procedures are done out of house at the Pasadena location (still by dr. Norian)
During treatment, did you feel like you were treated like a number or a human?
He always remembered what was going on in mine and my wife’s life and the first time he met me he told me how great my uterus was! I know that can sound weird but it really made me feel great about being there and hopeful. He also was very real with us about our chances and even told us about other patients successes (without saying names or even when they were patients of course!) I just personally felt like he cared. And so did his staff.
Describe your experience with your nurse.
Everyone here is amazing. Jennifer left during our second iui cycle and was gone a lot during our first so she wasn’t great but Saba and Cynthia were amazing. During iui cycles Saba and Cynthia stepped up to care for us and then again during our IVfs of course. They knew EVERYTHING about our cycles and were so patient even with our stupid questions and held our hands and always made sure I was comfortable. Saba no longer works there, but she’s an angel!
How was your experience with John Norian?
Dr. Norian was the only doctor I saw while a patient at HRC. He knew everything about my treatment and was always ready to adjust our plan as needed. He was also friendly, gentle, and caring. He never made me feel uncomfortable or rushed through at any appointment
What one piece of advice would you give a prospective patient of John Norian?
Be patient! He is the only doctor at his office but he will treat you kindly and spend as much time with you as needed. The one thing I will say is he does start with a sort of blanket treatment based on what he thinks your odds are and will move from there depending on how you react to treatment. My wife often got slightly annoyed by this, but it’s understandable. While treating me, he noticed I responded exceptionally well to mess and he worried about hyperstimulation a lot and tried not to be too aggressive in his approaches. So I’d say patience is needed because he is a bit cautious.
Describe the protocols John Norian used in your cycles and their degree of success.
1st IUI we did the lowest does of clomid because I was young, and had a great uterus/cervix and Dr. Norian wanted to be calm in his approach if I didn’t need aggressive treatment. we also used a trigger shot to release eggs and then 2 rounds of insemination a day apart. Cycle 2 was the next lowest does of clomid so more drugs basically and then no trigger or insemination because I responded ok, but he couldn’t pinpoint a specific ovulation date and I seemed to ovulate in weird parts. Last IUI was a drug that treats breast cancer but is also good for fertility (forgot the name! Sorry!) this time it was slightly easier to find the ovulation And then inseminate. Again failing. A few months later we did IVF because Dr. Norian was worried about my ovulation disorder and so we we did a round of birth control and then we did Gonal-f, Menopur, and another drug over the course of 2 weeks, gonal-f and menopur for one week and then both and the other injection the second week. We then did the trigger shot and I had egg retrieval. Dr. Norian then had me do one more round of birth control to essentially start me over “fresh” as he said and then we did hormone therapy for 2 weeks with suppository endometrin 4 Times a day, (after a build up period) and then lozenges the week before actual transfer, methylpreslidone, and estrogen patches that I changed every three days. After transfer I did lozenges for a week and then when I got my positive test Dr. Norian had me begin taking progesterone in oil injection in my muscle because I had very low progesterone. We did that for I believe 4 weeks until the placenta had formed nicely and then he stopped me on oils and I just did endometrin for a few more days and then we tapered off to no progesterone!
Describe the costs associated with your care under John Norian.
Ultrasounds were $270 each The 2 day insemination was $900 I don’t remember the all inclusive IVF price but I believe it was ~$15,000 that included ultrasounds, bloodwork, pregnancy tests, the retrieval and the transfer as well as all of the egg insemination and one year of egg storage. Egg storage is $800 a year. I have 14 embryos in storage still since im a WARRIOR who will be doing this again soon!
10
Doctor
John Norian
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
HRC
Rancho Cucamonga
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
33
Treated
2016
Success with this Doc
?
Treatment
2 IUI, 1 IVF
Diagnosis
10
Clinic [HRC] is beautiful and well run. You are told from the beginning that you'll have to go to their sister clinic for the surgical procedures. The nurses are friendly and greet you by name. You don't feel like just a number.... Nursing staff was great but definitely more blunt with giving news than the doctor.... We went to an introductory session for new IVF patients and as soon as we saw him talking, we felt very comfortable with him. He is very smart and knows the science. He's connected to people and presents as very warm and helpful.
+ Read more
Age
33
Treated
2016
Success with this Doc
?
Race
European, Ashkenazi Jewish, Native American
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
10
Describe your experience with HRC.
Clinic is beautiful and well run. You are told from the beginning that you'll have to go to their sister clinic for the surgical procedures. The nurses are friendly and greet you by name. You don't feel like just a number.
During treatment, did you feel like you were treated like a number or a human?
He has excellent bed side manner. He sees you and not just money. He seems genuinely wanting to help his patients reach their goals. He goes out of his way to learn everyone's name including all family members. He's very patient and will take plenty of time answering all of your questions.
Describe your experience with your nurse.
Nursing staff was great but definitely more blunt with giving news than the doctor.
How was your experience with John Norian?
We went to an introductory session for new IVF patients and as soon as we saw him talking, we felt very comfortable with him. He is very smart and knows the science. He's connected to people and presents as very warm and helpful.
What one piece of advice would you give a prospective patient of John Norian?
Relax. He's got you covered.
Describe the protocols John Norian used in your cycles and their degree of success.
I was worried about results because my previous RE had diagnosed me with DOR. Dr. Norian told me he would be aggressive within reason. I was on Gonal F and Menopur. He retrieved 26 eggs, 14 were mature, 13 fertilized, 6 made it to blast by day 5 and 3 more made it to blast on day 6. We sent 9 embryos for PGS testing and 6 were normal. I was extremely satisfied with those numbers.
Describe the costs associated with your care under John Norian.
IVF costs were about average.
10
Doctor
John Norian
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
HRC
Rancho Cucamonga
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
?
Treatment
2 Fertility Medications
Diagnosis
PCOS
9
The nurses at doctor's Norian office [HRC] don't always communicate very well. They are very nice and sensitive but definitely need to work on improving their communication skills....Doctor Norian is very knowledgeable. He was very informative from the beginning, giving options and setting a fertility plan. He is attentive and sensitive. The doctor always make sure that I am okay before we proceed with any next step.
+ Read more
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
?
Race
Latino
Income
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 Fertility Medications
Diagnosis
PCOS
9
During treatment, did you feel like you were treated like a number or a human?
The doctor really is interested in getting to know my body to do what is best for me.
Describe your experience with the nursing staff.
The nurses at doctor's Norian office don't always communicate very well. They are very nice and sensitive but definitely need to work on improving their communication skills.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with John Norian?
Doctor Norian is very knowledgeable. He was very informative from the beginning, giving options and setting a fertility plan. He is attentive and sensitive. The doctor always make sure that I am okay before we proceed with any next step.
What one piece of advice would you give a prospective patient of John Norian?
Follow every advice the doctor gives because he definitely knows what he's doing.
Describe the protocols John Norian used in your cycles and their degree of success.
The original plan was to take Letrozole plus IUI. I was given Letrozole 2.5 MG twice a day to stimulate my ovaries. Then Letrozole dosage was increased to 2.5mg three times a day. Both times it did not work, my follicles did not grow. Now I am going to start a cycle of IVF.
Describe the costs associated with your care under John Norian.
Not sure. Still trying to figure that out. All I have paid until now is my copay of $50. The Letrozole medications have been covered by insurance.
10
Doctor
John Norian
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
HRC
Rancho Cucamonga
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
33
Treated
2016
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve
9
[HRS has a] Great doctor, personable from desk and finance team but the nursing team could be more empathetic and supportive.... Not very personable in email communications. Only called the day after my miscarriage, no other follow up or support. Warmer in the office but very busy.... FET 3,500 IVF 6,900 PGS Testing 5,000.... Ask questions, do your own research and be prepared for plans to change as your body responds to treatment.
+ Read more
Age
33
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve
9
Describe your experience with HRC.
Great doctor, personable from desk and finance team but the nursing team could be more empathetic and supportive.
During treatment, did you feel like you were treated like a number or a human?
He was always up on my case and made adjustments to my plan of care as needed. Currently going through FET #2 with him.
Describe your experience with the nursing staff.
Not very personable in email communications. Only called the day after my miscarriage, no other follow up or support. Warmer in the office but very busy.
How was your experience with John Norian?
Very personable and knowledgable doctor that wants the best for his patients. He is up on the latest trends in infertility and makes adjustments as needed for your treatment. Ivf is challenging and so it helps to have an empathetic doctor.
What one piece of advice would you give a prospective patient of John Norian?
Ask questions, do your own research and be prepared for plans to change as your body responds to treatment.
Describe the protocols John Norian used in your cycles and their degree of success.
He changed up my protocol the second round after only getting 7 eggs with IVF #1. For the second round he added DHEA before stims and then HGH during with higher menopur. I got 15 eggs that cycle.
Describe the costs associated with your care under John Norian.
FET 3,500 IVF 6,900 PGS Testing 5,000
9
Doctor
John Norian
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
HRC
Rancho Cucamonga
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
43 - 50
Treated
2003 - 2010
Success with this Doc
Yes
Treatment
1 IUI, 6 IVF, Donor Eggs, Donor Sperm, Surrogacy
Diagnosis
Male Factor, Other
8
They [the nursing staff at HRC] were informed and compassionate but I had to often follow up with them to get answers - rather than them reaching out to me....He [Dr. John Wilcox] was knowledgeable, concerned, compassionate. He made himself available for consults and seemed to care about helping us have a child. He is one of the smartest doctors out there and knows what is going on in the world of fertility...HE suggested we do an EFT test which came back with "no mag" and therefore he suggested we use a surrogate. We also tested my husband's sperm (which other REs said was fine because he already had a son) and he had a varicoceles and needed surgery. He looked where other doctors did not.
+ Read more
Age
43 - 50
Treated
2003 - 2010
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IUI, 6 IVF, Donor Eggs, Donor Sperm, Surrogacy
Diagnosis
Male Factor, Other
8
Describe your experience with HRC.
This was a long time ago. about 15 years. So I don't think what I have to say is relevant any more.
During treatment, did you feel like you were treated like a number or a human?
Dr Wilcox took the time to explain what we were doing, looked to solve problems, knew my case when we came in.
Describe your experience with the nursing staff.
They were informed and compassionate but I had to often follow up with them to get answers - rather than them reaching out to me.
How was your experience with John Wilcox?
He was knowledgeable, concerned, compassionate. He made himself available for consults and seemed to care about helping us have a child. He is one of the smartest doctors out there and knows what is going on in the world of fertility .
What one piece of advice would you give a prospective patient of John Wilcox?
Don't give up.
Describe the protocols John Wilcox used in your cycles and their degree of success.
HE suggested we do an EFT test which came back with "no mag" and therefore he suggested we use a surrogate. We also tested my husband's sperm (which other REs said was fine because he already had a son) and he had a vericoceles and needed surgery. He looked where other doctors did not.
Describe the costs associated with your care under John Wilcox.
I don't recall.
4
Doctor
John Wilcox
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
HRC
Rancho Cucamonga
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
IVF
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Tubal Blockage
10
Dr norian takes good care of my self and partner acknowledge and cares so much. The clinic very clean homewelcoming a bit small but nice and moderen. The nurses know your name and ask how's everything they do care...They take time to talk to you as a human answer questions emails or voicemails. The nurses help so much. They will donate medicine if needed go to your home for injection if your not able to do it yourself
+ Read more
Age
Treated
Success with this Doc
?
Race
Latino
Income
$50K - $99K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Tubal Blockage
10
Describe your experience with HRC.
Clinic is very clean always very welcoming. They always have goodies coffee good coffee and more beverages a bit small
During treatment, did you feel like you were treated like a number or a human?
They take time to talk to you as a human answer questions emails or voicemails. The nurses help so much. They will donate medicine if needed go to your home for injection if your not able to do it yourself
Describe your experience with your nurse.
Nudes they do take their time and help resolve the issue the same day or yet wishing houses.
How was your experience with John Norian?
Dr norian takes good care of my self and partner acknowledge and cares so much. The clinic very clean homewelcoming a bit small but nice and moderen. The nurses know your name and ask how's everything they do care
Describe the protocols John Norian used in your cycles and their degree of success.
My protocol was very easy and non stressful they make a calendar which is very easy to follow they explain everything very clear and simply follow it.
Describe the costs associated with your care under John Norian.
Very expenssive we paid out of pocket all of it. No loans or anything
10
Doctor
John Norian
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
HRC
Rancho Cucamonga
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
32
Treated
2016
Success with this Doc
?
Treatment
1 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
9
When I first started going there [HRC] it was much less busy than it is now (within 6 months). Which is great and he's an amazing doctor I just feel they need more staff with getting busier, wait times have increased and being in there a few times a week can make it hard on a work schedule.... $12,900 first round Retrieval, fresh transfer, monitoring and blood work, PGS $700 One year freezing embryos $3,500 Frozen transfer $75 for 2 pregnancy blood tests $270 for ultrasounds after positive test Meds were outside of the office around $5,000
+ Read more
Age
32
Treated
2016
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 4 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
9
Describe your experience with HRC.
When I first started going there it was much less busy than it is now (within 6 months). Which is great and he's an amazing doctor I just feel they need more staff with getting busier, wait times have increased and being in there a few times a week can make it hard on a work schedule
How was your experience with Mickey Coffler?
Dr Coffler is very honest, up front and compassionate. He answers all my questions even when they're a little crazy. He has always explained everything that is going on and how every procedure will go.
Describe the protocols Mickey Coffler used in your cycles and their degree of success.
I was on a high dose of gonal f with menopur, lupron and estrogen, followed by progesterone. I reacted very well to everything. We were worried I would suffer from OHSS but I followed their instructions and recovered just fine within a few days of my retrieval. After my fresh transfer failed we decided to do an endometrial scratch, which wasn't fun but my frozen transfer worked (later ending in a missed miscarriage).
Describe the costs associated with your care under Mickey Coffler.
$12,900 first round Retrieval, fresh transfer, monitoring and blood work, PGS $700 One year freezing embryos $3,500 Frozen transfer $75 for 2 pregnancy blood tests $270 for ultrasounds after positive test Meds were outside of the office around $5,000
10
Doctor
Mickey Coffler
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
HRC
Oceanside
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
33 - 44
Treated
2005 - 2016
Success with this Doc
Yes
Treatment
4 IVF
Diagnosis
9
[HRC - Westlake's] Strengths would be, affordable treatment, In house egg donor program. Weakness would be, depending on the time of year they may be understaffed...My experience as a patient was a positive one. I felt very comfortable Dr. Kolb from the start, he listened, then recommended certain medical treatments to under go prior to cycling so we could have the best outcome. Which worked, I conceived on our first attempt with Dr. Kolb.
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Age
33 - 44
Treated
2005 - 2016
Success with this Doc
Yes
Race
European, Latino, Native American
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
4 IVF
Diagnosis
9
Describe your experience with HRC.
Strengths would be, affordable treatment, In house egg donor program. Weakness would be, depending on the time of year they may be understaffed.
During treatment, did you feel like you were treated like a number or a human?
During our first meeting with Dr. Kolb he was exactly what we were looking for in a Dr. friendly and personable, a Dr. who was eager to help us in achieving our goal to have a family.
Describe your experience with your nurse.
I had 2 Fresh cycles and 1 FET at HRC. The first was many years ago my nurses no longer work there. The main care coordinator as well as the other nurses made me feel comfortable, they always greeted us with smiles and you could tell they loved the work they did. This last cycle my nurse coordinator was over loaded with patients do to being short staffed during that time. Understandably frustrating for her and us, yet, after expressing our concern we all tried to make the best out of a stressful situation.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Bradford Kolb?
My experience as a patient was a positive one. I felt very comfortable Dr. Kolb from the start, he listened, then recommended certain medical treatments to under go prior to cycling so we could have the best outcome. Which worked, I conceived on our first attempt with Dr. Kolb.
What one piece of advice would you give a prospective patient of Bradford Kolb?
Be open with what you feel will work for you, you know your body best, he'll listen and make every attempt possible to meet your needs as a patient.
Describe the protocols Bradford Kolb used in your cycles and their degree of success.
For my first IVF cycle with Dr. Kolb, we did Traditional IVF age factor, Day 3 transfer - 1 successful singleton pregnancy and healthy delivery, my son. FET - unsuccessful 2nd IVF Minimal IVF (per my request, age factor) financial cost, less medication - Day 5 transfer - unsuccessful
Describe the costs associated with your care under Bradford Kolb.
1. Cycle fee Payment. 2. Separate Payment to Pharmacy for protocol medications. 3. Purchased and reimbursed HRC for medication provided to complete cycle prior to retrieval. 4. Payment to on site Surgical Center for Anesthesia for egg retrieval.
10
Doctor
Bradford Kolb
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
HRC
Westlake Village
Nursing
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less