Houston Fertility Center

Available Resources

Genetic counseling is not offered: Not OfferedAcupuncture is not offered: Not OfferedMental health counseling is not offered: Not OfferedNutrition counseling is not offered: Not OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication is not offered: Not Offered
Katy
9055 Katy Fwy Ste 450
Houston, TX 77024
713-862-6181
Sugar Land
2205 Williams Trace Blvd
Sugar Land, TX 77478
713-225-5375
On a scale from 0-10, how likely are you to recommend Houston Fertility Center to a friend?
Strongly recommend: 1Don't recommend: 24
3 assessments
  • 33% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 67% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
133
Annual Cycles National Avg.
344
6.3
Average Doctor Score
1 doctor
3 assessments
2
Age
Treated
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
2
The clinic [Houston Fertility Center] is listed as having 2 locations but anytime I made an appointment I expressed that I needed the closer location to my home and somehow they were never available for appointments there.... This clinic is cheaper than other clinics (also a deciding factor for us) but they don’t offer payment plans or financing like some clinics... I felt like one of the medical assistants was very dry and unprofessional.
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Age
Treated
Success with this Doc
No
Race
Latino, Native American
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Unexplained
2
Describe your experience with Houston Fertility Center.
The clinic is listed as having 2 locations but anytime I made an appointment I expressed that I needed the closer location to my home and somehow they were never available for appointments there. One of the main reasons I selected her was because of her convenient location in sugar land. I always found myself driving to Houston (45 min away).
During treatment, did you feel like you were treated like a number or a human?
Initially for my consultation I felt more like a human. Like she genuinely cared. I took a few months off to decided the correct route for us and when we returned is when I became a number. I saw the doctor maybe 2-3 more times after that (one of which it was during the egg retrieval when I was already out from anesthesia). I saw her staff more than anything.
Describe your experience with the nursing staff.
I felt like one of the medical assistants was very dry and unprofessional. Apparently she was new but she had no personality and explained nothing. I want to say her name was Blanca. I will mention Myra was incredibly patient, compassionate and caring. Had it not been for her I probably would’ve wanted to quit treatment altogether. She explained everything in detail and lessened my worries (if at all possible in this process). I cannot rave about her any more. She was just so wonderful.
What specific things went wrong at this clinic?
  • Lost appointments
  • Failed to call with results
How was your experience with Sonja Kristiansen?
Dr. Kristiansen was initially very nice and explained what she thought was best for me. A few months later we returned to her clinic excited to start this journey. It took us a while because we were unsure if this was the route to go and partly because we were not financially ready. Once we came back it was mostly visits with the staff. I saw the doctor for my endometrial biopsy, HSG and egg transfer. Apparently, she was there for the retrieval but I couldnt say for certain since she was late and by then they had already put me under anesthesia. When I woke I only saw the staff once again. It was very frustrating because I felt no genuine care. Once we returned for the egg transfer I was already prepped and on the stirrups. She walks in and doesn’t greet us or say a word. Only gets started on the procedure and mentions I have a perfectly looking uterus and that was all. I mentioned the procedure was very painful and she only says, “almost done”. Her assistant comforted me but that was all. Bone dry. Also worth mentioning, she never ever discussed the appropriate amount of embryos to transfer for me. Granted they gave me a large packet of general information to read, but everyone’s case is different. I had questions but she was never available. Her assistant made recommendations but that was all I had to go by. So I made my own decision. Luckily I had online support groups who helped guide me. Once we received the dreaded call of the negative results it was Dr. kristiansen who called, in which I was surprised. Sadly though, it sounded like another routine call. I went to this doctor because a friend recommended her and she had a successful pregnancy with her. I’m not saying she is a horrible person but if you’re the type of person who needs compassionate care during a stressful and emotional time like this, she is not the doctor for you. I will not return to her but honestly, I don’t think she will ever notice.
What one piece of advice would you give a prospective patient of Sonja Kristiansen?
Write down all your questions and asks at your consult visit. If you have to annoy the staff with questions then so be it. It is your money (and a lot of it) that you’re forking out. Plus this is no small matter to just wonder about.
Describe the protocols Sonja Kristiansen used in your cycles and their degree of success.
Birth control first to regulate the cycle and ovulation. My husband and I were also started on a zpack prophylactically. Then blood work to monitor lining. They started me on lupron, then gonal f and menopur. Finally I had the trigger shot (ovidrel) and progesterone in oil. Valium was given during the Day of the transfer to help relax the uterus. Towards the end of stimulation I was started on estradiol and medrol. Medrol was one of the final pills (suppressant) and it was basically to keep the body from rejecting the embryos.
Describe your experience with your monitoring appointments.
These appointments were quick and smooth. With an assistant.
Describe the costs associated with your care under Sonja Kristiansen.
This clinic is cheaper than other clinics (also a deciding factor for us) but they don’t offer payment plans or financing like some clinics. They don’t offer samples of medications either. Full payment is due at the time of the first ultrasound, no questions.
1
Doctor
Sonja Kristiansen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Houston Fertility Center
Katy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38
Treated
2014
Success with this Doc
Yes
Treatment
3 IUI
Diagnosis
Poor Egg Quality, Other
10
The location [Houston Fertility Center - Houston] is very central, easy to get to, which is very important considering the amount of times you have to go there while on treatment. The clinic is well equipped, they had everything that was needed for my treatments and were very professional. I was usually seen quickly and on time...I was in treatment for the better part of about a year and had 2 or three different nurses assigned to my case. The first one was great, really nice. She went on maternity leave and they assigned me to a second nurse. She was ok, not as warm and friendly. There was a third one that would just cover when someone was out and that one was not very friendly. But she was never rude or anything like that, just not nearly as friendly and communicative as the first one.
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Age
38
Treated
2014
Success with this Doc
Yes
Race
European, Latino
Income
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Poor Egg Quality, Other
10
Describe your experience with Houston Fertility Center.
The location is very central, easy to get to, which is very important considering the amount of times you have to go there while on treatment. The clinic is well equipped, they had everything that was needed for my treatments and were very professional. I was usually seen quickly and on time.
During treatment, did you feel like you were treated like a number or a human?
She was warm and yet direct. She made empathetic comments and was never judgmental.
Describe your experience with your nurse.
I was in treatment for the better part of about a year and had 2 or three different nurses assigned to my case. The first one was great, really nice. She went on maternity leave and they assigned me to a second nurse. She was ok, not as warm and friendly. There was a third one that would just cover when someone was out and that one was not very friendly. But she was never rude or anything like that, just not nearly as friendly and communicative as the first one.
How was your experience with Sonja Kristiansen?
My personal situation was very unconventional. She never made me feel like there was anything wrong with it. She conveyed optimism but was always very factual and very direct/clear. She showed compassion when I had a miscarriage, I don't remember the details as it was an emotional time but I remember my interaction with her always felt good.
What one piece of advice would you give a prospective patient of Sonja Kristiansen?
I would just say that my experience with her was very good and that I would not hesitate to seek treatment with her again.
10
Doctor
Sonja Kristiansen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Houston Fertility Center
Katy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
39
Treated
2013
Success with this Doc
No
Treatment
2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
0
I think they [Houston Fertility Center] desperately need to work on customer service when someone calls in. Most people calling in have NO IDEA how to go about anything in the fertility world, so a nicer voice on the other end of the phone would be helpful...My only issue with the nursing team is, that they didn't fully explain my meds to me....This resulted in us having to stop the first round of treatments & wait another month to start over again.
+ Read more
Age
39
Treated
2013
Success with this Doc
No
Race
European
Income
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Male Factor, Poor Egg Quality
0
Describe your experience with Houston Fertility Center.
I think they desperately need to work on customer service when someone calls in. Most people calling in have NO IDEA how to go about anything in the fertility world, so a nicer voice on the other end of the phone would be helpful.
During treatment, did you feel like you were treated like a number or a human?
Everyone there was kind & understanding of the emotional toll of infertility.
Describe your experience with your nurse.
My only issue with the nursing team is, that they didn't fully explain my meds to me. Knowing that this was my 1st time ever doing fertility treatments, I wasn't told how to properly take the birth control pills (after I finished the first pack). This resulted in us having to stop the first round of treatments & wait another month to start over again.
What specific things went wrong at this clinic?
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Sonja Kristiansen?
I thought that she was very nice, but I only saw her 3 times. 1 for my initial consultation, 2 at my egg retrieval & 3 the day she let me go as a patient. I feel that she was very knowledgeable, but it was frustrating that she told me that she couldn't get me pregnant, without giving me an option to use donor eggs.
What one piece of advice would you give a prospective patient of Sonja Kristiansen?
Ask a ton of questions.
Describe the costs associated with your care under Sonja Kristiansen.
$20,000 ballpark
8
Doctor
Sonja Kristiansen
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Houston Fertility Center
Katy
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less