Gundersen Fertility Center

Onalaska
3111 Gundersen Dr.
Onalaska, WI 54650
(608) 775-2306
On a scale from 0-10, how likely are you to recommend Gundersen Fertility Center to a friend?
Strongly recommend: 1Don't recommend: 26
3 assessments
  • 33% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 67% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
34
Annual Cycles National Avg.
344
6.8
Average Doctor Score
3 doctors
3 assessments
6
Age
27 - 28
Treated
2015 - 2016
Success with this Doc
No
Treatment
4 IUI
Diagnosis
Anovulation, Unexplained
6
The staff [Gundersen Fertility Center] is friendly and knowledge but I feel as if I'm just a number and they want my money...the nursing staff in particular diane was very nice and compassionate. She listened to my questions and concerns. Ruth wasn't as compassionate but she was still nice...My prescription wasn't sent to the pharmacy so I had to do some run around work to get my medication. Also, the scheduler schedule my appointment for the wrong month.
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Age
27 - 28
Treated
2015 - 2016
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
4 IUI
Diagnosis
Anovulation, Unexplained
6
Describe your experience with Gundersen Fertility Center.
The clinic is close to my house which is nice. The staff is friendly and knowledge but I feel as if I'm just a number and they want my money.
During treatment, did you feel like you were treated like a number or a human?
She never gave me the time that I needed to talk to her about my treatments. Rushed in and out of appointments
Describe your experience with the nursing staff.
The nursing staff in particular diane was very nice and compassionate. She listened to my questions and concerns. Ruth wasn't as compassionate but she was still nice.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Provided conflicting information
  • Scheduled the wrong procedure
How was your experience with Catherine Ryan?
Dr. Ryan was very blunt and she stated that I wouldn't ever regain my menstrual cycles on my own which in fact I did. She never spent individual time with me, I was always rushed in and out of appointments. She also gave my fiance and I false hope. Dr. Ryan didn't really listen to my concerns and you promised that we would get pregnant within no time.
What one piece of advice would you give a prospective patient of Catherine Ryan?
Try to remain positive through these tough times but don't get your hopes up. Wait until you see the positive pregnancy test.
Describe the protocols Catherine Ryan used in your cycles and their degree of success.
Menopur 75units daily, monitoring ultrasounds. Pregnyl trigger and iui with progesterone suppositories for the first two cycles. Third cycle add follistim to help grow follicles. So, cycle 3and 4menopur plus follistim, monitored ultrasound, pregnyl and iui and progesterone suppositories. Took time off.. Regained cycles on my own. Started letrozole 5mg per day on days 3-7.. Menopur 2 (leftovers) Pregnyl and TI - only two follicles, progesterone suppositories. 6 cycle letrozole 5mg 3-7, pregnyl, TI progesterone.. Only one follicle. 7 cycle letrozole 7.5mg, lining think, natural ovulation..
Describe the costs associated with your care under Catherine Ryan.
Menopur injections were over 1,200 each cycle (4). Follistim 500 for each cycle (2). Pregnyl for each cycle 139.50(7). Letrozole 12$ first two, 20 for the last. Progesterone 88-100 each cycle. In addition to these out of pocket expenses doctor bills range well over 7,000
4
Doctor
Catherine Ryan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Gundersen Fertility Center
Onalaska
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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2
Age
Treated
Success with this Doc
No
Treatment
7 IUI, Donor Sperm
Diagnosis
Male Factor, PCOS, Unexplained
2
The nursing staff [at Gundersen Fertility Center] was amazing. I interacted with several and only had one I didn’t care for...Iui was $489 now they raised it to almost $600. Monitoring ultrasound was about $134...Their billing department is not organized. I pre pay every time and they never apply the payment to the bill so I have to call every month to get it applied. They also raised the prices of the iui itself and didn’t tell us until we were writing the check. They raised it by quite a bit which put a financial strain on us for that month.
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Age
Treated
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 3 Docs
Treatment
7 IUI, Donor Sperm
Diagnosis
Male Factor, PCOS, Unexplained
2
Describe your experience with Gundersen Fertility Center.
Their billing department is not organized. I pre pay every time and they never apply the payment to the bill so I have to call every month to get it applied. They also raised the prices of the iui itself and didn’t tell us until we were writing the check. They raised it by quite a bit which put a financial strain on us for that month.
During treatment, did you feel like you were treated like a number or a human?
Not much time spent explaining things. Didn’t even tell me I had PCOS until the 6th iui failed
Describe your experience with the nursing staff.
The nursing staff was amazing. I interacted with several and only had one I didn’t care for.
How was your experience with Catherine Ryan?
Going through 7 iui’s I became more disappointed every time. Was told multiple times we would get more aggressive with the med protocol, but I feel we never became aggressive because she would say we wanna try less expensive options even though we were ok with the cost. Also was not told I had PCOS until the 6th iui failed. Each time the physician assistant would recommend a treatment course for the next iui and the time would come and Dr. Ryan would do something else that was less aggressive.
What one piece of advice would you give a prospective patient of Catherine Ryan?
Do your own research because if you don’t things aren’t explained well at all and you need to be your own advocate with this clinic.
Describe the protocols Catherine Ryan used in your cycles and their degree of success.
Started with 2.5mg of letrozole for 4 cycles with a trigger shot. After 4 failed rounds she increased it to 5mg. I still only produced one mature follicle. The 6th cycle we increased it to 7.5mg and still only had one mature follicle. The 7th cycle she added Dexamethasone which resulted in 2 follicles.
Describe the costs associated with your care under Catherine Ryan.
Iui was $489 now they raised it to almost $600. Monitoring ultrasound was about $134
3
Doctor
Catherine Ryan
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Gundersen Fertility Center
Onalaska
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37
Treated
2016
Success with this Doc
Yes
Treatment
1 Embryo Freezing
Diagnosis
10
I felt like a human because I had my own team of nurses and doctor [at Gundersen Fertility Center]. They always talked to me and greeted by name and were very open to all of my questions...Very organized. Very clean and welcoming...$11,000 for the IVF and $8,000 for the medications involved.
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Age
37
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Embryo Freezing
Diagnosis
10
Describe your experience with Gundersen Fertility Center.
Very organized. Very clean and welcoming
During treatment, did you feel like you were treated like a number or a human?
I felt like a human because I had my own team of nurses and doctor. They always talked to me and greeted by name and were very open to all of my questions.
Describe your experience with your nurse.
Compassionate
How was your experience with Sana Shalih?
Dr. Shalih was amazing. She was very friendly and compassionate.
What one piece of advice would you give a prospective patient of Sana Shalih?
Go in with an open mind. She will do what she can to help
Describe the costs associated with your care under Sana Shalih.
$11,000 for the IVF and $8,000 for the medications involved.
10
Doctor
Sana Shalih
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Gundersen Fertility Center
Onalaska
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less