Describe your experience with Fertility Center of Las Vegas.
Clinics strengths: easily accessed, times they were open were helpful for working individuals, and the lab is on site.
Weaknesses: organization, empathy, communication and over care.
The clinic in my mind would have been a better if they treated you less like a number and more like a person. They were very hard to get a hold of 90% of the time. I have sat on hold for 10-15 minutes at a time. I was only ever able to speak to my doctor directly once or twice over a 6 month period.
During treatment, did you feel like you were treated like a number or a human?
I reached out to my nurse nearly daily to confirm appointments, confirm medication and for support. I did not hear back from her for a few days after my initial contact. I also was not greeted when I enter the clinic, I was told to sit down. I was also forgotten about and skipped over while waiting for my appointment.
Describe your experience with your nurse.
Christie was terrible. She failed to notify me several times of medications were staying the same or changing. She was not compassionate or caring. She said she had a large case load and was trying to get back to me. I was also not able to connect with anyone on the weekends. The ultrasound tech was far worse though. She told me they were canceling my cycle with no empathy or care. She dismissed my questions about it also.
What specific things went wrong at this clinic?
- Failed to call in prescriptions to pharmacy
- Lost paperwork
- Lost appointments
- Failed to call with results
- Failed to inform you of changes in protocol
- Provided conflicting information
- Failed to convey critical information
- Failed to consider drug intolerance
How was your experience with Bruce Shapiro?
Bruce Shapiro was confident that “he would get me pregnant on the first try”. He convinced us that IVF was the only treatment that would work. He was not clear with my treatment and I was confused as to why we did certain treatments or medications. When it was time to give me the results of the egg retrieval and the transfer I did not receive a call. I had to call and wait on hold and be transferred several times before speaking with him directly. He told me that the results were not good but was confused as to why I called, he claimed he called and left me a message. I did not have any messages. When my husband and I went in for our follow up he just said it didn’t work because “we weren’t one of the lucky ones”.
What one piece of advice would you give a prospective patient of Bruce Shapiro?
Be an advocate for yourself. If you feel like he is pushing you to the side and not answering your questions let him know. Be more vocal because if you sit by and let him take over he won’t Include you.
Describe the protocols Bruce Shapiro used in your cycles and their degree of success.
Bruce Shapiro was not willing to do any treatment other than IVF. He said that my husband has varicocele and no surgery will fix him. He said we would use ICSI and that will make the embryos more healthy. He used typical injection doses and medications. I did have one canceled cycle that he did not explain why or what we will be doing differently.
Describe the costs associated with your care under Bruce Shapiro.
$22,000 for the IVF + ICSI + genetic testing
$9,000 for medications and other appointments