Duke Fertility Center

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling is not offered: Not OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
Durham
5704 Fayetteville Road
Durham, NC 27713
919-572-4673
On a scale from 0-10, how likely are you to recommend Duke Fertility Center to a friend?
Strongly recommend: 6Neutral: 3Don't recommend: 37.1
13 assessments
  • 50% Strongly recommend (9-10)
  • 25% Neutral (7-8)
  • 25% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
332
Annual Cycles National Avg.
344
13 assessments
10
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
?
Treatment
4 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, Immunological
10
Overall, I think the clinic [Duke Fertility] is really good. You can always get an appointment pretty quickly (within a week usually), and they are usually very prompt and you never have to wait long to see a doctor at your appointment. The nurses and technical staff are very smart and friendly. I don't love the doctors aside from mine [Dr Hurd] , but you only have to see a different doctor if yours isn't there that day (i.e. weekend call). My biggest complaint about the clinic is the financial department. They really don't seem to know or do much and have even led me astray on some important things.
+ Read more
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
Anovulation, Male Factor, Immunological
10
Describe your experience with Duke Fertility Center.
Overall, I think the clinic is really good. You can always get an appointment pretty quickly (within a week usually), and they are usually very prompt and you never have to wait long to see a doctor at your appointment. The nurses and technical staff are very smart and friendly. I don't love the doctors aside from mine, but you only have to see a different doctor if yours isn't there that day (i.e. weekend call). My biggest complaint about the clinic is the financial department. They really don't seem to know or do much and have even led me astray on some important things.
During treatment, did you feel like you were treated like a number or a human?
Dr. Hurd is extremely warm and comforting and makes you feel like you are in really good hands. He is optimistic but honest about things. He remembers my case and seems to be truly disappointed when things don't work out. I feel like he really wants to see us be successful, and not just for the clinic's statistics.
Describe your experience with the nursing staff.
The IVF nurses (Ann and Ellen) are really good. They answer emails and respond to phone calls really quickly and are super sweet.
How was your experience with William Hurd?
I have really liked Dr. Hurd since our first visit with him over a year ago. He is really warm and respectful and takes all of my suggestions into consideration. He tells me what to expect and is always there to answer questions. He encourages me to send him emails and doesn't seem annoyed with my endless questions. He seems very invested in helping us get pregnant.
What one piece of advice would you give a prospective patient of William Hurd?
I would say advocate for yourself and push for things to be more aggressive or faster if that is what you want. Also, do not trust the financial office and be sure to double check everything with your insurance.
Describe the protocols William Hurd used in your cycles and their degree of success.
I started with Clomid to induce ovulation, which didn't work. Then we did injectables with IUI, but had to cancel two cycles (one because I ovulated too early and one because I did not respond). Then I did my first IVF cycle with Menopur and Cetrotide (no FSH alone because my LH is low so they thought I needed the extra LH from Menopur). Second IVF cycle is Menopur, Gonal-F, and cetrotide, but I can't say yet if it is more successful.
Describe the costs associated with your care under William Hurd.
IUIs were covered under my insurance, so that was copays of maybe $300 for 3 IUIs. IVF is not covered, so my first cycle was about $15K and my second cycle with PGS testing will be over $20K.
10
Doctor
William Hurd
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Duke Fertility Center
Durham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 31
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
3 IUI, 2 IVF
Diagnosis
Anovulation, Male Factor, Immunological
10
I never wanted more than a single embryo transfer. This clinic [Duke Fertility Center] follows the guidelines, so it may not be the best for someone who wants twins or is willing to get OHSS for more eggs...The IVF nurses are all really good. They answer emails and respond to phone calls really quickly and are super sweet. Whenever I asked to talk to a doctor they had someone call me ASAP and never seemed annoyed...IVF was not covered, so my first cycle was about $15K and my second cycle with PGS testing was closer to $20K. With copays, acupuncture, supplements, counseling, etc., I'm sure we spent $40K.
+ Read more
Age
29 - 31
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Consultant
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF
Diagnosis
Anovulation, Male Factor, Immunological
10
Describe your experience with Duke Fertility Center.
Overall, I think the clinic was really good. I could always get an appointment pretty quickly (within a week usually), and they are usually very prompt and I never had to wait long to see a doctor at my appointments. The nurses and technical staff are very smart and friendly. I didn't love the other doctors aside from mine, but you only have to see a different doctor if yours isn't there that day (i.e. weekend call). My biggest complaint about the clinic was the financial department - they really didn't seem to know or do much and even led me astray on some important things. But I was always very happy with my care and the quality of the lab for IVF.
During treatment, did you feel like you were treated like a number or a human?
Dr. Hurd is extremely warm and comforting and makes you feel like you are in really good hands. He is optimistic but honest about things. He always remembered my case and seemed to be truly disappointed when things didn't work out. I feel like he really wanted to see us be successful, and not just for the clinic's statistics. He even gave me the option of getting a second opinion after our second failed transfer, but he said he thought he learned a lot about my body and that we could be successful on another try (which we were). I felt like he treated me as an educated participant rather than a patient who didn't know anything. He sent me a personal letter congratulating us after we had our baby and was very happy to see our success story.
Describe your experience with the nursing staff.
The IVF nurses are all really good. They answer emails and respond to phone calls really quickly and are super sweet. Whenever I asked to talk to a doctor they had someone call me ASAP and never seemed annoyed.
How was your experience with William Hurd?
I really liked Dr. Hurd since our first visit with him and throughout the 3 years we were at Duke Fertility. He is really warm and respectful and took all of my suggestions into consideration. He told me what to expect and was always there to answer questions (in person, phone, or email). He never seemed annoyed with my endless questions and he took all of my suggestions into real consideration. He always seemed very invested in helping us get pregnant.
What one piece of advice would you give a prospective patient of William Hurd?
I would say advocate for yourself and push for things to be more aggressive or faster if that is what you want. The pace was perfect for me, and I never wanted more than a single embryo transfer. This clinic follows the guidelines, so it may not be the best for someone who wants twins or is willing to get OHSS for more eggs. Also, do not blindly trust the financial office and be sure to double check everything with your insurance.
Describe the protocols William Hurd used in your cycles and their degree of success.
I started with Clomid to induce ovulation, which didn't work. Then we did injectables with IUI, but had to cancel two cycles (one because I ovulated too early and one because I did not respond). Then I did my first IVF cycle with Menopur and Cetrotide (no FSH alone because my LH is low so they thought I needed the extra LH from Menopur). We got 13 eggs, 3 embryos, and 2 negative pregnancy tests from that egg retrieval. My second IVF cycle used Menopur, low dose Gonal-F, and cetrotide, and was much more successful. We got 18 eggs, 12 blastocysts, 6 PGS normal embryos, and 1 beautiful little boy from that egg retrieval. We still have the other 5 genetically normal embryos in the freezer for future children.
Describe the costs associated with your care under William Hurd.
IUIs were covered under my insurance, so they were copays of maybe $300 for 3 IUIs. IVF was not covered, so my first cycle was about $15K and my second cycle with PGS testing was closer to $20K. With copays, acupuncture, supplements, counseling, etc., I'm sure we spent $40K.
10
Doctor
William Hurd
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Duke Fertility Center
Durham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
32
Treated
2016
Success with this Doc
No
Treatment
2 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss
7
Scheduling an appointment [at Duke fertility] isn't terribly hard, depending on what you need. But my biggest complaint is wait time for blood draws -- waiting an hour+ for something that takes &lt;5 minutes is a terrible waste of my time. The office staff is friendly and helpful, though...I started seeing Dr. Price for recurrent loss. He ran a slew of tests, more than most doctors seem to, and gave me options for further testing. Due to some of my numbers, we tried Femara/Letrozole for 1 cycle (had a CP) and Clomid for another (had an ectopic). Our next plan of attack is Clomid again.
+ Read more
Age
32
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Writer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss
7
Describe your experience with Duke Fertility Center.
Scheduling an appointment isn't terribly hard, depending on what you need. But my biggest complaint is wait time for blood draws -- waiting an hour+ for something that takes &lt;5 minutes is a terrible waste of my time. The office staff is friendly and helpful, though.
During treatment, did you feel like you were treated like a number or a human?
Dr. Price is a bit socially awkward and is very blunt/direct...but he cares. He gets to know you, asks about other parts of your life, takes those into consideration in his treatment, and responds quickly and thoroughly. He will reply 1000 times to questions. And genuinely seems to care if we succeed.
Describe your experience with the nursing staff.
The nurses all seem caring and knowledgeable.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Thomas Price?
I wrote this above, but I think he genuinely cares. He may not be the most sensitive man when it comes to speaking, and can be very blunt. But he knows what he's talking about and is thorough. He's good at explaining issues, reasons, medications, and treatment plans. And he's usually quick to respond (and will respond to a ton of questions, even if he may think they're silly). He gives pros and cons, laying out options and helping you understand them, but lets you make decisions about your own care when there is a choice to be made. He hasn't been pushy about treatments and has been caring when I have experienced loss.
What one piece of advice would you give a prospective patient of Thomas Price?
Understand that his personality might not meet your needs, and that is fine. He is a bit socially awkward and seems to have an all-absorbing interest his field -- but that interest and knowledge is why I like him. He knows his stuff but may not have the "bedside manner" that some people need/want.
Describe the protocols Thomas Price used in your cycles and their degree of success.
I started seeing Dr. Price for recurrent loss. He ran a slew of tests, more than most doctors seem to, and gave me options for further testing. Due to some of my numbers, we tried Femara/Letrozole for 1 cycle (had a CP) and Clomid for another (had an ectopic). Our next plan of attack is Clomid again.
Describe the costs associated with your care under Thomas Price.
This is very different with insurances, so I can't say specifics.
7
Doctor
Thomas Price
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Duke Fertility Center
Durham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
38
Treated
2015
Success with this Doc
Yes
Treatment
Diagnosis
Endometriosis, Tubal Blockage
8
They [nurses at Duke] were very nice...I didn't have to work with them that much other than walking me to the room, collecting blood, etc...The clinic strengths are very high as I felt they knew exactly what they were doing during my treatment. They're weaknesses were just moving me around so quickly that I felt there was not enough time to ask questions without feeling as if they were going to be bothered by another question. Also, sometimes I did not know what to ask or what are other options that could be cheaper...There is not anything that went specifically wrong, it's just having concern for people's needs because we as a couple are already stressed since were being told that we cannot be fruitful.
+ Read more
Age
38
Treated
2015
Success with this Doc
Yes
Race
Black or African-American
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
Diagnosis
Endometriosis, Tubal Blockage
8
Describe your experience with Duke Fertility Center.
The clinic strengths are very high as I felt they knew exactly what they were doing during my treatment. They're weaknesses were just moving me around so quickly that I felt there was not enough time to ask questions without feeling as if they were going to be bothered by another question. Also, sometimes I did not know what to ask or what are other options that could be cheaper.
During treatment, did you feel like you were treated like a number or a human?
I always felt she cared during the stages of possibly going to IVF. However, as time past along, my husband and I were speaking about our options, how to possibly fund it, and whether this was the best plan of action. When I called and emailed her about a more affordable option of IVF, my call nor email was not responded to. Therefore, I felt as if she was not showing any empathy to our needs and wanting to know if this would be an option for us versus traveling to the doctor's office and paying another co-pay for a five minute conversation.
Describe your experience with the nursing staff.
They were very nice...I didn't have to work with them that much other than walking me to the room, collecting blood, etc.
What specific things went wrong at this clinic?
  • Lost appointments
  • Failed to send your chart to another clinic
How was your experience with Jennifer Eaton?
Her strengths are very organized and thorough. She knows exactly what should be the next steps as it relates to you. However, if patients have additional questions or concerns, I feel a return email should happen versus the patient coming in each time there is a question especially if University of Southern California is doing research on a cheaper option that your clinic offers. Her weaknesses is not having empathy when they are trying to decide best options along with financing IVF.
What one piece of advice would you give a prospective patient of Jennifer Eaton?
Respond to emails and voicemails.
Describe the protocols Jennifer Eaton used in your cycles and their degree of success.
After removing my right Fallopian tube based on complete blockage and inflammation, she determined that I had chronic endometriosis. Therefore, she recommended Lupron Depot to reduce the endometriosis and begin the fertility process with injections and IVF.
Describe the costs associated with your care under Jennifer Eaton.
Over 10, 000 since I had to have a surgery.
6
Doctor
Jennifer Eaton
Communication
Compassion
Frequency seen during appointments
8
Clinic
Duke Fertility Center
Durham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
3
Age
31
Treated
2016
Success with this Doc
No
Treatment
2 Fertility Medications
Diagnosis
Anovulation, Male Factor, PCOS
3
Didn't have medication dosage adjusted [at Duke] until I asked them to adjust it. Had doctor tell me one thing (natural conception success rate is 30% and husband's SA result is fine) but write a completely different thing in her notes (natural conception success rate would be 10% and husband's SA shows problems, but never ordered more testing for him or referral to urology)...The clinic is quick about seeing patients, but I feel like they cut corners in diagnosing causes of infertility. They don't care about the cause. They just get you on a standard plan of medicated cycles until eventually getting to IVF. I feel as if it is a "one-size-fits-all" plan of care.
+ Read more
Age
31
Treated
2016
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
Anovulation, Male Factor, PCOS
3
Describe your experience with Duke Fertility Center.
The clinic is quick about seeing patients, but I feel like they cut corners in diagnosing causes of infertility. They don't care about the cause. They just get you on a standard plan of medicated cycles until eventually getting to IVF. I feel as if it is a "one-size-fits-all" plan of care.
During treatment, did you feel like you were treated like a number or a human?
Jennifer Eaton has a great bedside manner.
Describe your experience with the nursing staff.
Nursing staff is ok. They are quick at getting people seen. Had a bad experience with a nurse doing phlebotomy - she prematurely ripped out the butterfly and stuck me in the finger with the needle, then had to poke me again for blood. Left bruising all over my arm.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Jennifer Eaton?
I feel like she had a plan in mind five minutes into our first appointment and did not defer from the course. She skips certain testing done at other clinics that is vital for information in diagnosing causes of infertility. My husband had poor SA results and I feel like it was dismissed without being addressed, she did not order another SA to confirm the poor result, nor refer him to a urologist. Feel like the plan is dead in the water until we give up and go on to IVF.
What one piece of advice would you give a prospective patient of Jennifer Eaton?
Do your research on what testing is done at other clinics to diagnose infertility causes and be sure she orders them.
Describe the protocols Jennifer Eaton used in your cycles and their degree of success.
2.5mg Letrozole with Ovidrel trigger
Describe the costs associated with your care under Jennifer Eaton.
So far I've only had to pay $40 copays at appointments.
3
Doctor
Jennifer Eaton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
3
Clinic
Duke Fertility Center
Durham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Anovulation
9
Everyone [at Duke] except for one nurse has been great. One nurse (I'm assuming she was a nurse) called on the day that I found out I was going to miscarry and had no empathy and was somewhat rude when she called to tell me after I had already spoke with a nurse who was much more caring. She was more concerned with getting my next appointment scheduled than the fact that I was being told I was going to miscarry...I have no insurance benefits due to my husband's vasectomy reversal so I am self pay for everything.
+ Read more
Age
30 - 31
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Anovulation
9
During treatment, did you feel like you were treated like a number or a human?
Dr. Hurd never seemed in a rush and always took whatever amount of time was needed in order to make sure all my questions were answered. He truly seems to care.
Describe your experience with the nursing staff.
Everyone except for one nurse has been great. One nurse (I'm assuming she was a nurse) called on the day that I found out I was going to miscarry and had no empathy and was somewhat rude when she called to tell me after I had already spoke with a nurse who was much more caring. She was more concerned with getting my next appointment scheduled than the fact that I was being told I was going to miscarry.
How was your experience with William Hurd?
Dr. Hurd was always very open and honest in a good way. He explained our options and we are now waiting for our next appointment to discuss starting our IVf journey since we have had 3 failed iui's. He shows compassion and seems to really care about his patients. When you are going through such a stressful day difficult time, it is nice to have someone who seems to truly care about you.
What one piece of advice would you give a prospective patient of William Hurd?
Don't be afraid to ask as many questions as you want and if there is something you don't understand, he will take the time to walk you through it.
Describe the protocols William Hurd used in your cycles and their degree of success.
During all of my iui's I took 50mg of clomid on cycle days 3-7. I would have my monitoring ultrasounds on the days that were necessary and then the insemination when it was suppose to be during my time of ovulation. I used ovidrel 250 as my trigger shot.
Describe the costs associated with your care under William Hurd.
I have no insurance benefits due to my husband's vasectomy reversal so I am self pay for everything.
10
Doctor
William Hurd
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Duke Fertility Center
Durham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
43 - 44
Treated
2015 - 2016
Success with this Doc
?
Treatment
3 IUI
Diagnosis
PCOS, Poor Egg Quality
7
We had to change our treatment time a couple of times due to Thanksgiving and Christmas time b/c the clinic [Duke] was closed and we could not go for testing. Therefore, we were told during those time to just try naturally and skip the IUI treatment. Despite high cost of medication we had to delay that and it is not fair at all.
+ Read more
Age
43 - 44
Treated
2015 - 2016
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI
Diagnosis
PCOS, Poor Egg Quality
7
Describe your experience with Duke Fertility Center.
I would say as big as Duke facility is, this clinic has no business to be closed on holidays and no lab or cycle needs to get wasted based on hours of operation. If Duke ER can be open 24-7 then this clinic should refer patients to Duke ER for further testing during holiday hours and when they are closed. We had to change our treatment time a couple of times due to Thanksgiving and Christmas time b/c the clinic was closed and we could not go for testing. Therefore, we were told during those time to just try naturally and skip the IUI treatment. Despite high cost of medication we had to delay that and it is not fair at all.
Describe your experience with your nurse.
I had to work with multiple nurses. At times it was confusing since so many people provided care for me.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Canceled a cycle due to clinic error
How was your experience with Thomas Price?
Dr. Price is a very straight forward person. He is very serious in his practice. He rarely smiles but makes eye contact when needed. He only saw my husband and I twice and we had to deal with other doctors and nurses in the clinic.
What one piece of advice would you give a prospective patient of Thomas Price?
He will remain professional and be straight forward with you but do not expect any warm and fuzzy feeling.
Describe the protocols Thomas Price used in your cycles and their degree of success.
After the first visit we had with Dr. Price we had to deal with other doctors and nurses in the clinic for other testing and blood work and they adjust medication and dose.
Describe the costs associated with your care under Thomas Price.
At least 50% of cost of doctor visit and medication were covered by insurance and even despite that we have spent more than 10,000.00 and to continue with IVF or egg donor was impossible for us due to additional cost.
7
Doctor
Thomas Price
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Duke Fertility Center
Durham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
33
Treated
2015
Success with this Doc
No
Treatment
4 IUI
Diagnosis
Unexplained
9
Front desk staff [at Duke]and very nice and have gotten to know my husband and me very well. I did have a bad experience with one of the nps in 2015, her bedside manner wasn't appropriate....I had medications that were called in twice and the pharmacy said I couldn't get them filled. Just confusing and a little frustrating....Organized Have a financial advisor Handouts Respond quickly...Approx $7500 out of pocket for first 2 rounds of iui with meds and all workup in 2015 Approx $650 for each iui cycle w/ meds
+ Read more
Age
33
Treated
2015
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI
Diagnosis
Unexplained
9
Describe your experience with Duke Fertility Center.
Organized Have a financial advisor Handouts Respond quickly
During treatment, did you feel like you were treated like a number or a human?
Dr. Muasher takes time to come in and talk with me even when he's not scheduled to see me. He came in on a Saturday for one of my ultrasounds to see it without really needing to be there. He is always compassionate and had a warm heart.
Describe your experience with your nurse.
Front desk staff and very nice and have gotten to know my husband and me very well. I did have a bad experience with one of the nps in 2015, her bedside manner wasn't appropriate.... She want compassionate. She's no longer there.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Suheil Muasher?
He's genuine, kind and respectful. He takes time to hold my hand and reassure me. I met him in 2015, when my husband and I decided to start fertility treatments after a miscarriage in November 2013. Dr. Muasher takes time to meet with me anymore my husband to go over results and our plan. He called me personally to discuss my concerns.
What one piece of advice would you give a prospective patient of Suheil Muasher?
Trust in him, he'll tailor your plan of care to what you need and what you feel comfortable with.
Describe the protocols Suheil Muasher used in your cycles and their degree of success.
2015 Clomid 50mg days 3-7, follistim 75ui 8-10, times 2 .... failed IUI cycles 2017: 50 mg clomid, 75 gonalf days 8-10 =R- 20.5, 14, 19.5,13,11.5,10 3less L- 19,19,12 5 less 6.4 tri LH 4.22 E2 1751.02 ,... Failed IUI cycle Femera/75iu gonalf and iui cycle, only one large 26mm follicle, failed
Describe the costs associated with your care under Suheil Muasher.
Approx $7500 out of pocket for first 2 rounds of iui with meds and all workup in 2015 Approx $650 for each iui cycle w/ meds and visits in 2017... Insurance helps some now
8
Doctor
Suheil Muasher
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
Duke Fertility Center
Durham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
2
Age
38 - 39
Treated
2013 - 2014
Success with this Doc
No
Treatment
2 IUI, IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
2
While initially my impression of Dr. Price was positive, looking back I question the course of action that he directed us to take knowing our history...Front desk staff [at Duke Fertility Center] was always friendly and welcoming. Lab staff were hit or miss (some were great, some took 2 tries before successfully drawing blood out of my arm). Counseling on site at the time I attended (Julia Woodward) but after several visits I found no benefit and discontinued care.
+ Read more
Age
38 - 39
Treated
2013 - 2014
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
2
Describe your experience with Duke Fertility Center.
Front desk staff was always friendly and welcoming. Lab staff were hit or miss (some were great, some took 2 tries before successfully drawing blood out of my arm). Counseling on site at the time I attended (Julia Woodward) but after several visits I found no benefit and discontinued care.
During treatment, did you feel like you were treated like a number or a human?
My initial interactions with Dr. Price was that he was very direct and knowledgeable. We like that style. After going through a couple cycles with him and looking back (after transferring to a different clinic), I don't think his approach was nearly as aggressive enough as was warranted for my situation. After 2 failures (both BFPs that didn't make it out of the first trimester), he jumped straight to donor egg as one of my next options to evaluate. When he had zero explanation for the losses.
How was your experience with Thomas Price?
While initially my impression of Dr. Price was positive, looking back I question the course of action that he directed us to take knowing our history.
What one piece of advice would you give a prospective patient of Thomas Price?
If you don't like a doctor who's style is very direct, consider a different doctor.
Describe the protocols Thomas Price used in your cycles and their degree of success.
cycle one - Femera (5mg cycle days 3-7), trigger shot, timed intercourse, progesterone supplementation after BFP, chemical pregnancy cycle two - clomid (50mg cycle days 3-7), trigger shot, timed intercourse, progesterone supplementation after BFP, first trimester miscarriage
2
Doctor
Thomas Price
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Duke Fertility Center
Durham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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0
Age
33 - 34
Treated
2011 - 2012
Success with this Doc
No
Treatment
3 IUI, 3 IVF
Diagnosis
Endometriosis
0
[Duke is]...Not very organized, there will be residents and fellows involved in your care, you will see multiple docs and rarely the one you started with...We had insurance coverage, but getting the billing office to actually bill them was hard work...[The nurse was a]...Good teacher, took days to return phone calls, forgot to order meds more than once...
+ Read more
Age
33 - 34
Treated
2011 - 2012
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
1st of 2 Docs
Treatment
3 IUI, 3 IVF
Diagnosis
Endometriosis
0
Describe your experience with Duke Fertility Center.
Not very organized, there will be residents and fellows involved in your care, you will see multiple docs and rarely the one you started with
During treatment, did you feel like you were treated like a number or a human?
No one really made an effort to get to know us with the exception of a fellow. It was a rather cold feeling office
Describe your experience with your nurse.
Good teacher, took days to return phone calls, forgot to order meds more than once
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
How was your experience with Thomas Price?
He actually used the phrases "you're never going to get pregnant with numbers like that" and when my second ivf cycle failed he said the he didn't know what to do next and they'd just "try transferring met embryos next time." Her offered no change in treatment plan other than more embryos.
What one piece of advice would you give a prospective patient of Thomas Price?
Go to another clinic
Describe the protocols Thomas Price used in your cycles and their degree of success.
IUI cycles involved both lh and fsh but ivf cycles did not Laparoscopy with ablation of endometriosis No ICSI the first cycle (resulting in about 10% fertilization rate) simply because he didn't see a need for it.
Describe your experience with your monitoring appointments.
Efficient
Describe the costs associated with your care under Thomas Price.
Don't remember. We had insurance coverage, but getting the billing office to actually bill them was hard work
2
Doctor
Thomas Price
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Duke Fertility Center
Durham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37 - 38
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
10
He [Dr Thomas Price at Duke Fertility Center] seems a bit folksy when you meet him but he's straightforward, responsive, kind and considerate....Don't let his mannerism put you off. He's wonderful to work with...He cares and takes the time to know you as a person and hopeful parent...Need to schedule far in advance and be patient about getting in to see dr price. Likely to be seen by everyone in the practice for your care....[The nurses are] less personal and warm than the physicians
+ Read more
Age
37 - 38
Treated
2013 - 2014
Success with this Doc
Yes
Race
Middle Eastern
Income
$200K - $499K
Occupation
Professor
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, 1 IVF
Diagnosis
Unexplained
10
Describe your experience with Duke Fertility Center.
Need to schedule far in advance and be patient about getting in to see dr price. Likely to be seen by everyone in the practice for your care.
During treatment, did you feel like you were treated like a number or a human?
He cares and takes the time to know you as a person and hopeful parent
Describe your experience with the nursing staff.
Less personal and warm than the physicians
How was your experience with Thomas Price?
He seems a bit folksy when you meet him but he's straightforward, responsive, kind and considerate.
What one piece of advice would you give a prospective patient of Thomas Price?
Don't let his mannerism put you off. He's wonderful to work with
Describe the protocols Thomas Price used in your cycles and their degree of success.
Low dosage of drugs because of risk of hyper stimulation
Describe the costs associated with your care under Thomas Price.
Around 10,000 plus medications
10
Doctor
Thomas Price
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Duke Fertility Center
Durham
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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N/A
Age
27 - 28
Treated
2015 - 2016
Success with this Doc
?
Treatment
1 IVF
Diagnosis
PCOS
N/A
She always took the time to go over everything with me in detail and made me feel like I matter.
+ Read more
Age
27 - 28
Treated
2015 - 2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
PCOS
N/A
During treatment, did you feel like you were treated like a number or a human?
She always took the time to go over everything with me in detail and made me feel like I matter.
How was your experience with Jennifer Eaton?
She treated me with respect and I felt as if she was right there with me fighting this battle.
What one piece of advice would you give a prospective patient of Jennifer Eaton?
She is the warmest Doctor I have ever met. We didn't get to bring home a baby but she made the whole process a lot less taxing.
10
Doctor
Jennifer Eaton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
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10
Age
30
Treated
2016
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Male Factor, PCOS
10
Dr. Eaton spent time carefully explaining my test results and answering my questions...Dr. Eaton is very attentive and clear in her communication. It is clear she cares about her patients. She is extremely knowledgeable and shares the latest research with her patients....There is a long wait time to book an appointment [at Duke Fertility Center] and it is difficult to get in touch with a live person on the phone. Messages are not always returned quickly by nurses.
+ Read more
Age
30
Treated
2016
Success with this Doc
?
Race
Middle Eastern
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
Fertility Medications
Diagnosis
Male Factor, PCOS
10
Describe your experience with Duke Fertility Center.
There is a long wait time to book an appointment and it is difficult to get in touch with a live person on the phone. Messages are not always returned quickly by nurses.
During treatment, did you feel like you were treated like a number or a human?
Dr. Eaton spent time carefully explaining my test results and answering my questions.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Jennifer Eaton?
Dr. Eaton is very attentive and clear in her communication. It is clear she cares about her patients. She is extremely knowledgeable and shares the latest research with her patients.
10
Doctor
Jennifer Eaton
Communication
Trustworthiness
Compassion
Explained risks
10
Clinic
Duke Fertility Center
Durham
Nursing
Operations
Scheduling
Clinic Atmosphere
Educational Resources
– Read less