CNY Fertility Center

Available Resources

Genetic counseling: OfferedAcupuncture: OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing: OfferedSelling medication is not offered: Not OfferedProviding backup medication: Offered
HAMBURG
5451 SOUTHWESTERN BLVD
HAMBURG, NY 14075
800.539.9870
LATHAM
38A OLD SPARROWBUSH ROAD
LATHAM, NY 12110
518.690.0700
ROCHESTER
2244 EAST AVENUE
ROCHESTER, NY 14610‎
(585) 244-1280
SYRACUSE
195 INTREPID LANE
SYRACUSE, NY 13205
315.469.8700
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On a scale from 0-10, how likely are you to recommend CNY Fertility Center to a friend?
Strongly recommend: 38Neutral: 9Don't recommend: 58.8
53 assessments
  • 73% Strongly recommend (9-10)
  • 17% Neutral (7-8)
  • 10% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
2,863
Annual Cycles National Avg.
344
53 assessments
10
Age
38
Treated
2016
Success with this Doc
No
Treatment
3 IUI, 2 IVF, 2 Embryo Freezing
Diagnosis
Endometriosis, Poor Egg Quality, Immunological, Unexplained
10
Costs [at CNY Buffalo] are extremely reasonable and there is in house financing to make it affordable. You have to pay for monitoring and then the retrieval and IVF cycle separately. They worked with my insurance company to get my laparoscopy surgery approved...Their strengths are the way they treat their patients. They take a different approach to patient care. They genuinely care for each patient. A weakness may be that they need more staff to handle the volume of patients that they see.
+ Read more
Age
38
Treated
2016
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
3 IUI, 2 IVF, 2 Embryo Freezing
Diagnosis
Endometriosis, Poor Egg Quality, Immunological, Unexplained
10
Describe your experience with CNY Fertility Center.
Their strengths are the way they treat their patients. They take a different approach to patient care. They genuinely care for each patient. A weakness may be that they need more staff to handle the volume of patients that they see.
During treatment, did you feel like you were treated like a number or a human?
The entire staff is extremely caring and supportive. There is numerous after hours contact available.
Describe your experience with your nurse.
My nurse practioner is extremely thorough with explaining every step to me. She reassures me throughout the process.
How was your experience with Robert Kiltz?
He is very high energy and a hopeful person. He truly wants the best for each patient. My experiences as a patient of his has been the best I have ever been treated as a patient by any dr. He personally spoke with me about my care.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Don't give up there are many different treatment options out there. They will tailor your protocol to you.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
We changed my second protocol to using hgh to prime and stim. I changed the dose on my stim meds with his permission. We chose to freeze on day 3 instead of day 5 my second cycle.
Describe the costs associated with your care under Robert Kiltz.
Costs are extremely reasonable and there is in house financing to make it affordable. You have to pay for monitoring and then the retrieval and IVF cycle separately. They worked with my insurance company to get my laparoscopy surgery approved.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
HAMBURG
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
44 - 46
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
5 IVF, Donor Sperm
Diagnosis
Immunological, Unexplained
10
Ally [nurse at CNY Fertility Center] was amazing from day one. She even gave me her cell number over a holiday weekend in case I needed to reach her after I started Stim meds for the DE cycle. She is very sweet and is quick to respond to answer your questions....CNY has a spa feel to it. It looks nothing like a medical office once you walm through the front door. Every location was decorated the same by Dr. Kiltz. They spared no expense in making the facility, the lab, the rooms, the spa top notch. It's like going on a mini vacation. While waiting in the lobby on their partners, spouse, friend or relative I treatment, the spa staff give free massages to those waiting.
+ Read more
Age
44 - 46
Treated
2014 - 2016
Success with this Doc
Yes
Race
Black or African-American
Income
$500K
Occupation
Business Executive
Order & Number of Docs Seen
4th of 4 Docs
Treatment
5 IVF, Donor Sperm
Diagnosis
Immunological, Unexplained
10
Describe your experience with CNY Fertility Center.
CNY has a spa feel to it. It looks nothing like a medical office once you walm through the front door. Every location was decorated the same by Dr. Kiltz. They spared no expense in making the facility, the lab, the rooms, the spa top notch. It's like going on a mini vacation. While waiting in the lobby on their partners, spouse, friend or relative I treatment, the spa staff give free massages to those waiting.
During treatment, did you feel like you were treated like a number or a human?
Dr. Kiltz is the only doctor u have ever encountered who Ives patients his private cell number so that you can call or text him any time of day or night. He was on vacation in Mexico and he called me from there when I had a concern.
Describe your experience with your nurse.
Ally was amazing from day one. She even gave me her cell number over a holiday weekend in case I needed to reach her after I started Stim meds for the DE cycle. She is very sweet and is quick to respond to answer your questions.
How was your experience with Robert Kiltz?
Dr. Kiltz is not only an amazing RE but he is also an RI and is very knowledgeable on protocols and immune treatments. He goes above and beyond to make the patients happy, even if he has to come out of his pocket to help you.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Be ready to experience the osterbock amazing journey with a doctor who really truly cares.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
After a miscarriage due to undiagnosed immune issues, I underwent four additional cycles with no implantation. Dr. Kiltz added immune meds and had me do an endometrial biopsy and additional testing to make sure I would be able to get pregnant. He then explained that because of my age, Donor Eggs would be better. I went with his assessment and got pregnant on the first try and am currently in a very healthy pregnancy.
Describe the costs associated with your care under Robert Kiltz.
My first two cycles were a package deal of $5000 for two cycles. The other 3 were $3900 each. My donor egg cycle was $7800.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28
Treated
2016
Success with this Doc
Yes
Treatment
9 IUI, 1 IVF
Diagnosis
Endometriosis
10
The nurse staff [at CNY Fertility Center] was great. They all were kind and compassionate. They all followed the same procedure. If I had any questions they had the knowledge to answer them and we're available to me to email any questions on the portal..My insurance didn't cover anything associated with the IVF...I believe the overall costs were close to $7000...Everyone was so helpful and kind. Loved my experience.
+ Read more
Age
28
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
9 IUI, 1 IVF
Diagnosis
Endometriosis
10
Describe your experience with CNY Fertility Center.
Everyone was amazing. And the facility is very nice, soothing, calm and relaxing. Infertility can be stressful and emotional and you lose all that when you go here
During treatment, did you feel like you were treated like a number or a human?
Everyone was so helpful and kind. Loved my experience.
Describe your experience with the nursing staff.
The nurse staff was great. They all were kind and compassionate. They all followed the same procedure. If I had any questions they had the knowledge to answer them and we're available to me to email any questions on the portal
How was your experience with Robert Kiltz?
Very kind and compassionate. Very thorough and smart. Gave me all the options to my treatment. Explained the procedures and I never felt like I didn't know what was going on. He is very busy, but I like that he takes the time to do the webinars for patients to ask him all sorts of questions on Fertility and treatment.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Great place. He is very kind and compassionate. Everyone is very helpful. Ask questions if you don't know the answer. There are people available and the online portle to use as well.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
We tried IUI first with medications. He suggested try 3 IUIs and then move onto IVF. My first doctor did not use medications besides a trigger shot. So I was on gonal f and a few other medications for IUI. Everything worked like it should but I did not get pregnant with any of my IUIs. With IVF I did all the medication I needed to too give me the greatest chance of getting pregnant. And I did get pregnant with singleton.
Describe the costs associated with your care under Robert Kiltz.
My insurance covered the IUI and some medications. My insurance didn't cover anything associated with the IVF. It was paid out of pocket. I believe the overall costs were close to $7000.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
30
Treated
2016
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Endometriosis
7
Strengths: the front dest staff [at CNY Fertility Center] is amazing. They remember your name and are so polite and cheerful. The lobby and rooms are beautifully decorated and very clean. The prices are much lower than the national average so this is a plus. This clinic is very busy. Lots of people in and out all the time. You have to learn to advocate for yourself. Ask questions, do your research, and take notes. Otherwise you can easily get lost in the shuffle and become just another file.
+ Read more
Age
30
Treated
2016
Success with this Doc
?
Race
Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Endometriosis
7
Describe your experience with CNY Fertility Center.
Strengths: the front dest staff is amazing. They remember your name and are so polite and cheerful. The lobby and rooms are beautifully decorated and very clean. The prices are much lower than the national average so this is a plus. This clinic is very busy. Lots of people in and out all the time. You have to learn to advocate for yourself. Ask questions, do your research, and take notes. Otherwise you can easily get lost in the shuffle and become just another file.
During treatment, did you feel like you were treated like a number or a human?
For my first timed intercourse cycle, I wasn't given much instructions at my first appointment except to take some letrozole and come back. I didn't even see the doctor to have the cycle explained to me. I came back and they kept talking about a "trigger shot" which no one had explained to me. Needless to say, it was super stressful getting that medication and getting everything figured out. I rarely see Dr. Kiltz but I have learned to ask for the same nurse and ask lots of questions. Otherwise they never give much info about what to expect and you kind of feel like another task.
Describe your experience with the nursing staff.
At first, I was very put off by the nursing staff. The first few I interacted with were very rude and treated me like I was a number and I was just doing something so basic that it didn't deserve much attention. Although my first treatments were the lowest level on the scale, they were a big deal to me. After I learned to request the one or two nurses I liked and trusted, things changed. I am now very happy with my care from them and feel much more comfortable.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Robert Kiltz?
Dr. Kiltz is great! He is very smart and knowledgeable and he is also really confident in his job and positive about treatments. He does great work when he is the one providing the treatment. The only drawback to being his patient is that he is not someone you see often. Only on big treatment days. I cant complain about his work as a doctor though. He's a great surgeon and doctor. He works quickly and has great bedside manner.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Advocate for yourself. Dr. Kiltz won't force a treatment plan and he will let you be in the drivers seat. This means you need to ask lots of questions so that you have all the info possible to make your treatment plan. He has lots of techniques and methods and is always open to ideas but you have to be the one to ask.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
Dr Kiltz is really big about diet! He goes on and on about Keto diet and how it matters. It's an extra step in treatment but hopefully helps make the most of what your body does with all of the medicines you are putting in it. Dr. Kiltz is also really big on Holistic treatment using Eastern and Western medicine. He has an accupuncturist on staff and a yoga and meditation studio attached to his office. He truly believes in the benefits of these techniques so expect to hear about them. Also you get a free weekly yoga class at the studio as one of his patients. Dr. Kiltz is also all about LDN for his patients. He believes in a balanced immune system and uses this drug to try to achieve that for his patients.
Describe the costs associated with your care under Robert Kiltz.
The finance department at this office is great at working with you to code procedures and treatments in a way so that the insurance will cover them. The pricing for IVF is lower than the national average its $3900 and includes retrieval, ICSI, PGS testing, freezing of embryos, and transfers and storage for up to a year. You are responsible for monitoring costs and medication costs.
7
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37
Treated
2016
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
10
The clinic [CNY Fertility Center] is really great at providing affordable treatment and everyone is very friendly. They are great to tailor protocols to individuals, but a downside is they like to push certain things on a lot of patients (immune protcol, Keto Diet, etc).... Dr. Kiltz goes above and beyond. During retrieval, he had to go in from my abdomen area to get to my ovary. Some doctors would just skip the follicles.
+ Read more
Age
37
Treated
2016
Success with this Doc
?
Race
European, Native American
Income
$0 - $49K
Occupation
Sales Representative
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve
10
Describe your experience with CNY Fertility Center.
The clinic is really great at providing affordable treatment and everyone is very friendly. They are great to tailor protocols to individuals, but a downside is they like to push certain things on a lot of patients (immune protcol, Keto Diet, etc). A weakness of theirs is keeping nurses that shouldn't have a job (Donna). She is terrible! So, if you get Donna as a nurse, ask to get someone else. Dr. Kiltz goes above and beyond. During retrieval, he had to go in from my abdomen area to get to my ovary. Some doctors would just skip the follicles.
During treatment, did you feel like you were treated like a number or a human?
He is always willing to talk to you when necessary. He called me during his office hours. He treats his patients wonderfully and not like a number.
Describe your experience with the nursing staff.
Some of the nurses are excellent. Greta is one of the excellent nurses. She goes above and beyond for the patients. However, Donna is horrible! I don't know how she still has a job as a nurse. Most nurses are very friendly and eager to help.
What specific things went wrong at this clinic?
  • Lost paperwork
  • Failed to call with results
How was your experience with Robert Kiltz?
Dr. Kiltz is a wonderful doctor. His bedside manner is excellent. He is very warm, friendly, and compassionate. He always has a smile on his face and he is very encouraging. He is willing to go above and beyond all other doctors in this field. He always can be reached via text during any hours of the day.
What one piece of advice would you give a prospective patient of Robert Kiltz?
He is a great doctor. He does advocate the Keto Diet for a lot of patients. But, I highly recommend it.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
I am overweight. I have DOR and PCOS. He recommended a prime for 30 days and stim with HGH and Estrogen. He also recommend the Keto Diet. He said priming would get me more eggs. Sadly, only 1 of the 5 made it to freeze. I'm really disappointed that happened. I spent a lot of money on the HGH ($315 per vial and I needed 5 vials). I was on 300 iu of Follistim and 150 iu of Menopur. I stimmed for 12 days.
Describe the costs associated with your care under Robert Kiltz.
It's very affordable ($4,400). Their pricing includes everything except for monitoring and medication.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
36 - 37
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
1 IUI, 2 IVF
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Male Factor
9
We paid a al carte so this may be a bit different if you use their [CNY Fertility Center] packages. Monitoring for each cycle was $850 for all the blood work & ultrasounds at their facility. Each IVF cycle was $3900. If you pay in full, they offer a small discount. It included retrieval, transfer, ICSI, Assisted Hatching &freezing. All FETs were included for a year. Monitoring for a FET wasn't covered. Our testing there, SIS &blood work ran us $450.
+ Read more
Age
36 - 37
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IUI, 2 IVF
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Male Factor
9
Describe your experience with CNY Fertility Center.
As a travel patient, I would suggest getting direct numbers for the people you contact regularly to make it easier. Using their patient portal is a huge help too.
During treatment, did you feel like you were treated like a number or a human?
He knew our entire chart & history before our consultation. He even gave us his cell number for any questions or concerns we might have had.
Describe your experience with your nurse.
Until I asked to be assigned to one person, it was hard to get answers since they always had to review the chart & call back. I understand wanting to be thorough but sometimes my questions were time sensitive. When I started working with Kelly, all that changed. She knew case inside & out.
How was your experience with Robert Kiltz?
We didn't really see him much during the stim process so it's hard to rate seeing him a lot. I did like that he was willing to work with my OB to do some testing & gave a lap done since I lived in another state.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Ask any & all questions that you need. Sometimes he moved pretty fast while talking so ask him to slow down if you need that. He's great about that.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
We did a long Lupron for out first IVF. It was a trial run since I had never used injectables. We used Gonal F & Menopur. I stimmed for 11 days and ended up with a very high E2 overnight. We used Certotide to bring it down & delayed retrieval by day. We retrieved 10 eggs, 7 mature, 5 fertilized. We transfered 2 fair/poor graded embryos & lost the remaining 3 on day 6 before freezing. We had a positive beta, HB (low) at 6 weeks & missed miscarriage at 8 weeks. Our second cycle was antagonist. We used Bravelle, Menopur, Certotide (keep my E2 low). I stimmed for 8 days, retrieved 10 eggs, 4 mature, 3 fertilized. 8 transfered 2 good embryos. I had stronger betas this time, 2 sacs at 6 weeks with strong heartbeats. I unfortunately lost one twin at 8w2days after a bleed. The main difference between cycled was a changed diet (high protein, fat & low carb), endo was found & removed, endometrial scratch done. I also took CoQ10, extra Vitamin D, Fish Oil & baby aspirin. Post transfer we switched doxycycline for prednisone, still used Estrace, Endometrin, & PIO. We also added in Lovenox & Intralipids until week 12.
Describe the costs associated with your care under Robert Kiltz.
We paid a al carte so this may be a bit different if you use their packages. Monitoring for each cycle was $850 for all the blood work & ultrasounds at their facility. Each IVF cycle was $3900. If you pay in full, they offer a small discount. It included retrieval, transfer, ICSI, Assisted Hatching &freezing. All FETs were included for a year. Monitoring for a FET wasn't covered. Our testing there, SIS &blood work ran us $450.
8
Doctor
Robert Kiltz
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
28
Treated
2016
Success with this Doc
Yes
Treatment
5 IUI
Diagnosis
Endometriosis, Unexplained
10
At CNY Fertility, you are not assigned a specific nurse. For our first 3 IUIs, we would see whoever called us back. By our 4th IUI, we knew which nurses we preferred and would request certain ones. There were 2-4 blood draw nurses we liked, and 2-3 ultrasound nurses we liked. Our experience at CNY Fertility improved greatly when we began requesting our favorite nurses. For our last IUI, we saw the same nurse every time - Meg - and she was phenomenal! I cannot say enough great things about her. She is invested, thorough, compassionate, honest, no-nonsense, knowledgable. She always encouraged questions and made sure we left all on the same page. Once we got pregnant, Meg spent lots of time with us during ultrasounds pointing out features and making it a wonderful experience for us.
+ Read more
Age
28
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI
Diagnosis
Endometriosis, Unexplained
10
Describe your experience with CNY Fertility Center.
It takes awhile to be seen initially. Once you are a patient, they are extremely flexible with fitting you in according to your cycle or any concerns.
During treatment, did you feel like you were treated like a number or a human?
At the beginning of our time at CNY Fertility, we felt like a number... we did 1 letrozole/timed intercourse cycle, 2 letrozole/IUI cycles, and 1 letrozole/injectables/IUI cycle (which we got pregnant & then miscarried). Through these cycles, I felt that things fell through the cracks at times and that the clinic had too many patients. After our miscarriage, things changed - partly because we started to become our own advocate, we actually met Dr. Kiltz, and had consistency with the nurses we saw. When we were monitored regularly during/after our miscarriage, I didn't feel like a number anymore. Then Dr. Kiltz performed my laparoscopy and we took time off to recover. For our 4th and 5th IUIs, we requested the same nurse each time and that was a GAME CHANGER! We felt heard, cared for, and invested in.
Describe your experience with the nursing staff.
At CNY Fertility, you are not assigned a specific nurse. For our first 3 IUIs, we would see whoever called us back. By our 4th IUI, we knew which nurses we preferred and would request certain ones. There were 2-4 blood draw nurses we liked, and 2-3 ultrasound nurses we liked. Our experience at CNY Fertility improved greatly when we began requesting our favorite nurses. For our last IUI, we saw the same nurse every time - Meg - and she was phenomenal! I cannot say enough great things about her. She is invested, thorough, compassionate, honest, no-nonsense, knowledgable. She always encouraged questions and made sure we left all on the same page. Once we got pregnant, Meg spent lots of time with us during ultrasounds pointing out features and making it a wonderful experience for us.
What specific things went wrong at this clinic?
  • Lost appointments
  • Failed to call with results
How was your experience with Robert Kiltz?
Although we did not see Dr. Kiltz at every appointment, the times we did were very memorable. The first time we met him was after our miscarriage and he not only showed us compassion but agreed that it sucked. We appreciated that he didn't try to cheer us up. However, he also encouraged us to visualize the future with children and that helped us move forward with hope. Anytime we would see Dr. Kiltz, he would sympathize with us that infertility treatment was hard. He was always so passionate, friendly, enthusiastic, and thorough. He always listened when I had questions and I never felt intimated like I have with other doctors.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Ask him any and all questions you have! He listens and cares and encourages questions. Don't be afraid to be your own advocate - pay attention to what the nurses and doctors are saying and doing, and what to expect at your next appointment - it helps if you're all on the same page and understand the language/treatment.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
For my first two IUIs (both negative), I did intralipid infusion 1-2x, triggered with lupron & took letrozole, z-pack, progesterone suppositories, baby aspirin, and prednisone. For my 3rd IUI (positive/early miscarriage), I did intralipid infusion 1-2x, triggered with lupron & took letrozole, 75iu gonal-f, progesterone suppositories, baby aspirin, and prednisone. For all 3 of these IUIs, my diagnosis was "unexplained infertility." After my miscarriage, I underwent a laparoscopy - endometriosis, scar tissue, and an endometrioma were all removed. For my 4th IUI (negative), I did weekly intralipid infusion & acupuncture the day of the IUI, triggered with ovidrel & took letrozole, 150iu gonal-f, cetrotide, z-pack, progesterone suppositories, baby aspirin, and prednisone. And for my 5th and final IUI (positive/twins) - Dr. Kiltz changed things considerably and took an approach as if autoimmune/elevated NK cells were an issue as well (our insurance wouldn't cover the tests): I did weekly intralipid infusion & acupuncture, triggered with ovidrel & took letrozole, gonal-f, cetrotide, baby aspirin, prednisone, prograf, lovenox, NEOQ10, progesterone suppositories, and progesterone-in-oil injections.
Describe the costs associated with your care under Robert Kiltz.
IUIs were $300-350 and monitoring was $700-750. Medications were not included. Our insurance covered sometimes and not other times.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
42
Treated
2016
Success with this Doc
?
Treatment
4 IUI, 2 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Immunological, Unexplained
10
CNY Fertility is absolutely amazing. I've only seen the Syracuse facility, and it was so impressive. It felt like I was at a spa. They offer massage, acupuncture, there is a uterus shaped hot tub, a pool, amazing shower facilities. They also have a great set up with a local hotel that offers free shuttle service back and forth to the clinic. CNY also offers their own financing plan, which everyone qualifies for. ..
+ Read more
Age
42
Treated
2016
Success with this Doc
?
Race
Other
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 4 Docs
Treatment
4 IUI, 2 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor, Immunological, Unexplained
10
Describe your experience with CNY Fertility Center.
CNY Fertility is absolutely amazing. I've only seen the Syracuse facility, and it was so impressive. It felt like I was at a spa. They offer massage, acupuncture, there is a uterus shaped hot tub, a pool, amazing shower facilities. They also have a great set up with a local hotel that offers free shuttle service back and forth to the clinic. CNY also offers their own financing plan, which everyone qualifies for. And they have several option.
During treatment, did you feel like you were treated like a number or a human?
Dr. Kiltz gives his personal cell phone number out to all patients and is quite good at responding. I don't think he ever sleeps! The nurses and support staff are also readily available to answer any and all questions.
Describe your experience with your nurse.
Greta is simply Amazing! All of her patients adore her and she adores them. She is always available and has been so helpful to so many of us.
How was your experience with Robert Kiltz?
Dr. Kiltz is an absolutely amazing man. He doesn't turn anyone away and he has done his best to make treatments more affordable. I highly recommend him and CNY Fertility to anyone and everyone. He is always just a text away if you're having a freak out in the middle of the night as well. No other doctor I know is as caring and compassionate.
What one piece of advice would you give a prospective patient of Robert Kiltz?
If you don't ask, the answer will always be no. It is something he has said numerous times during his webinars...where he also gives away a free cycle.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
I had recurrent losses prior to switching to CNY. So we went with the full immune protocol. I used gonal, menopur, cetrotide, lovenox, baby aspirin, ldn, prograf, neupogen, and i cant remember if there was more. After my second bfn, he suggested a lap to ensure I didn't have any underlying issues (i.e. endo), as we had been previously diagnosed as mfi. My local ob/gyn did the procedure, which i regret, because it would have been more beneficial in my opinion had I been able to get it done by Dr. Kiltz. (My local doctor found a huge cyst on one ovary, which he drained, adhesions, which he burned, and something that may or may not have been endo, but he didn't biopsy it, so now I'll never know.)
Describe the costs associated with your care under Robert Kiltz.
The price of my first cycle was $3900, which included retrieval, icsi, embryo cryopreservation, sperm cryopreservation, assisted hatching, and free FETs for one year. The only thing not included is monitoring (which I did locally) and meds.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
41 - 42
Treated
2015 - 2016
Success with this Doc
No
Treatment
2 IUI, 2 IVF, 3 Embryo Freezing, Donor Eggs
Diagnosis
Unexplained
7
Most of the nurses [at CNY] were very kind and compassionate...However at times I do not think they were properly trained on the meds that were prescribed for many patients...Strength: I had 2 nurses... were absolutely amazing. Especially my donor nurse Ally....After a transfer my progesterone levels were low and I never received a call to increase my dosage. I found this out after bfp. I was given a free transfer due to the mistake.
+ Read more
Age
41 - 42
Treated
2015 - 2016
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 2 IVF, 3 Embryo Freezing, Donor Eggs
Diagnosis
Unexplained
7
Describe your experience with CNY Fertility Center.
Strength: I had 2 nurses I worked with who were absolutely amazing. Especially my donor nurse Ally.
During treatment, did you feel like you were treated like a number or a human?
Rarely saw Dr. Kilz. I would often see different nurses and they would not know my case well. If I was able to see the same nurse this was helpful. But due to the business of the clinic that was not always possible. I had to monitor my own blood work more times than I should have. My thyroid was never monitored appropriately. After a transfer my progesterone levels were low and I never received a call to increase my dosage. I found this out after bfp. I was given a free transfer due to the mistake. But this did not make up for what had been done.
Describe your experience with the nursing staff.
Most of the nurses were very kind and compassionate. They had a lot to undertake as a result of all that constant changes that were made by the doctor. However at times I do not think they were properly trained on the meds that were prescribed for many patients
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Robert Kiltz?
Strength: kind and compassionate. Low cost. Truly wants to help others. Provided cell phone number for calls or texts. Weaknesses. Would prescribe serious meds without appropriate diagnosis. Did not see him for appts. Only saw nurses. Unless it was an emergency or transfer. He is a very kind man and when I did see him, he was very supportive. But he just takes on too many patients and you feel like a number. As a result the level of care suffers.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Advocate for yourself, review all of your labs, do not take every medicine without research and an understanding.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
There were so many Meds prescribed to me with the school of thought let’s see if it works. Not really considering my history.
6
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
0
Age
34 - 36
Treated
2013 - 2015
Success with this Doc
No
Treatment
2 IUI, 4 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
0
I had multiple things go wrong at the clinic[CNY Fertility Center]. More often than not, I received conflicting instructions. When I would then question the instructions, I was treated as if I was personally attacking the person giving them to me. Many times, I had to check on test results several days after results were promised to me. Several times prescriptions were not called into my pharmacy or were called in incorrectly. I had appointments "lost" multiple times after being scheduled. I was often incorrectly billed for treatment (and several times, I was both personally charged for procedures and then the office submitted those same procedures for payment by my insurance company). All in all, my experience with the clinic was very frustrating. Unfortunately, it is the only clinic in my area, so I continued treatment longer than I should have.
+ Read more
Age
34 - 36
Treated
2013 - 2015
Success with this Doc
No
Race
Prefer not to answer
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 4 IVF
Diagnosis
Recurrent Pregnancy Loss, Unexplained
0
During treatment, did you feel like you were treated like a number or a human?
Other than at the initial consultation, at retrieval and at transfer, you can expect to never see a doctor (and even then you can expect to get very little time with a doctor). You rarely even see the same nurse. While that isn't necessarily an issue, a provider rarely has reviewed your chart before seeing you and there is no consistency in treatment. I often had to correct nurses and doctors about changes to my treatment plan that had been discussed with other providers, and my chart rarely had the correct medications.
Describe your experience with the nursing staff.
The nursing staff was mostly well meaning but did a terrible job coordinating.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Lost or damaged samples
  • Scheduled the wrong procedure
How was your experience with Robert Kiltz?
I had terrible experiences with Dr. Kiltz, while those were rare. He was nearly impossible to contact, even during the middle of treatment cycles when there were issues. When I did see him, while he was never outwardly unfeeling, he was rarely helpful. In several instances, he would change plans midstream without ever explaining fully the treatment plan. Afterwards, I would find out that I wasn't even able to follow his suggested treatment plan because the time for his suggested treatment had passed. During one particularly stressful time, when it was thought I might have an ectopic pregnancy and another doctor in the practice had been handling my treatment, he pulled rank, calling me at work and telling me I had to come to the clinic immediately for emergency surgery. Once I was there, he reviewed my chart and decided that it wasn't necessary. Obviously, a chart review before such an alarming phone call would have been appreciated.
What one piece of advice would you give a prospective patient of Robert Kiltz?
I would honestly say to find another provider. If you do decide to go to Dr. Kiltz, I would make sure that you know exactly what treatment plan you are going to follow and diligently check to make sure that happens.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
I went through several different protocols while under treatment. I will say that Dr. Kiltz often recommended more experimental treatments (including off-label drug use).
Describe the costs associated with your care under Robert Kiltz.
As IVF was not something my insurance covered, Dr. Kiltz offered IVF packages. While these were reasonably priced (I believe we paid $8,000 for three IVF cycles), make sure that you read the fine print. Monitoring charges were in addition to the IVF package, and those monitoring charges did not include any monitoring after a retrieval (so all blood tests, ultrasounds and appointments after that time were charged individually).
0
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36
Treated
2016
Success with this Doc
?
Treatment
1 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Tubal Blockage, Unexplained
10
CNY made it [treatment] affordable for me. I have found my treatment to be wonderful that I've received there even though I'm traveling from afar... I wish everyone could have a CNY by them. The spa and staff there is wonderful as well! I would and have recommended CNY to many people....I love [nurse] Greta! She's responsive and shows compassion...Altogether including medications, retrieval and out of state monitoring for three transfers, the cost has come to approximately $9,000.
+ Read more
Age
36
Treated
2016
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Endometriosis, Tubal Blockage, Unexplained
10
Describe your experience with CNY Fertility Center.
I heard a lot of negative things about CNY and their numbers before choosing to go with them. But, when you look at the number of people that go through CNY and the fact that they don't turn anyone away like other clinics, the numbers that they have make more sense. Women that would never have babies with other clinics now have babies. For some it's the cost. I couldn't afford the recommended treatment through my original clinic and CNY made it affordable for me. I have found my treatment to be wonderful that I've received there even though I'm traveling from afar. My original RE made me feel inferior and I always left feeling confused and that was at a highly recommended place local to me. I wish everyone could have a CNY by them. The spa and staff there is wonderful as well! I would and have recommended CNY to many people.
During treatment, did you feel like you were treated like a number or a human?
Dr. Kiltz has been very personable and open to my questions and concerns. He has a very kind bedside manner.
Describe your experience with your nurse.
I love Greta! She's responsive and shows compassion.
How was your experience with Robert Kiltz?
I like Dr. Kiltz very much. Dealing with infertility and going through IVF is not easy and he makes you feel more comfortable going into it. I like that he makes himself available whenever needed.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Dr. Kiltz is a great guy and you can feel free to speak with him whenever. If you speak with someone else and you need a second opinion, don't hesitate to contact Dr. Kiltz.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
For my retrieval I took: cleocin, doxy 100mg, progesterone in oil 50mg/ml endometrin 100mg, menopur, lupron, Gonal F 900, prednisone 10mg, estrace 2mg, LDN, prenatal, baby aspirin and synthroid. For my first frozen transfer I took Lupron (Leuprolide Acetate) 5 units, Estrace (Estradiol) 2 mg, One tablet vaginally three times daily, Prednisone 10 mg, LDN (Low Dose Naltrexone) 3 mg, Aspirin, low dose 81 mg, Prenatal, and progesterone in oil. This transfer ended with a miscarriage. For my second frozen transfer I took all of the same medications as I did with the first except we did not do the Lupron or estrace and added in an intralipid infusion and prograf. This cycle ended with a negative Hcg. I am now preparing for my third frozen transfer and am taking all of the same medications as I did with the second transfer and adding in an hcg wash and lovenox. Transfer will be within the next week.
Describe the costs associated with your care under Robert Kiltz.
Altogether including medications, retrieval and out of state monitoring for three transfers, the cost has come to approximately $9,000.
9
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
2 Egg Freezing, IVF
Diagnosis
Endometriosis, Uterine Fibroids
10
Ivf cycle is $3900 plus $850 for monitoring...I got mixed information from the nurses [at CNY Fertility Center] from time to time...My first cycle was a standard protocol 225 gonal 10 hcg with lupron and human growth hormone for 30 days prior to stimulation. I triggered with lupron 7 eggs retrieved 4 mature 2 frozen. My second cycle he increased dosage to 300 gonal 75 menopur triggering with lupron. Due to 4 surgeries in a year and only being 1 month post op 2 eggs were retrieved 1 was mature and 0 made it to freeze. For my frozen transfer I was on the immune protocol of estrace, endometrim, lovenox, neupogen, progesterone in oil, baby aspirin and progesterone.
+ Read more
Age
Treated
Success with this Doc
No
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Egg Freezing, IVF
Diagnosis
Endometriosis, Uterine Fibroids
10
Describe your experience with CNY Fertility Center.
Patience is key and be your own advocate to your care.
During treatment, did you feel like you were treated like a number or a human?
He has a caring personality and treats every patient as a person and the person they deserve to be treated like.
Describe your experience with the nursing staff.
I got mixed information from the nurses from time to time.
How was your experience with Robert Kiltz?
Dr. Kiltz took me on as a patient when I had a history of fibroids. He made sure I always saw him for appointments and ultrasounds. He was always available via phone and email after hours so when I had any concerns he could be reached in the evenings and weekends. When I was awaiting surgery he was always available to give me that peace of mind that I'd make it through the wait time. After surgeries he was available for any concerns with healing and to always check in to make sure I was feeling ok. No doctor would ever go to such measures to make sure their patients were taken care of.
What one piece of advice would you give a prospective patient of Robert Kiltz?
He may seem like he is in a hurry but that is his personality he truly wants the ultimate best for each and every patient. He wants to see everyone become a parent.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
My first cycle was a standard protocol 225 gonal 10 hcg with lupron and human growth hormone for 30 days prior to stimulation. I triggered with lupron 7 eggs retrieved 4 mature 2 frozen. My second cycle he increased dosage to 300 gonal 75 menopur triggering with lupron. Due to 4 surgeries in a year and only being 1 month post op 2 eggs were retrieved 1 was mature and 0 made it to freeze. For my frozen transfer I was on the immune protocol of estrace, endometrim, lovenox, neupogen, progesterone in oil, baby aspirin and progesterone.
Describe the costs associated with your care under Robert Kiltz.
Ivf cycle is $3900 plus $850 for monitoring.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
2 IVF, 1 Embryo Freezing
Diagnosis
Recurrent Pregnancy Loss
10
3900..for retrieval, icsi, anaesthesia, egg freezing for one year, assisted hatching, and transfers free up to a year...I can't speak for monitoring at the clinic. I was a satellite patient and I monitored in North Carolina versus monitoring in New York...The nursing staff is truly amazing. They are very prompt at returning phone calls and even better with the patient portal and returning emails. They always call to congratulate and follow up with you each step of the way. When we were at the facility, they made sure to treat you as if you were at home and to make you feel as comfortable as possible.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Black or African-American
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IVF, 1 Embryo Freezing
Diagnosis
Recurrent Pregnancy Loss
10
Describe your experience with CNY Fertility Center.
CNY Syracuse is a beautiful facility. There's an on-site Spa acupuncture and massage specialist. The waiting room is very soothing and relaxing. The staff is amazing and they always have a smile on their face.
During treatment, did you feel like you were treated like a number or a human?
Although Dr.Kiltz didn't personally do my retrieval on that day. He still made an effort to find us and check on us to see how everything went!
Describe your experience with your nurse.
The nursing staff is truly amazing. They are very prompt at returning phone calls and even better with the patient portal and returning emails. They always call to congratulate and follow up with you each step of the way. When we were at the facility, they made sure to treat you as if you were at home and to make you feel as comfortable as possible.
How was your experience with Robert Kiltz?
Dr.Kiltz is truly a god send! I have Never Meda Doctor Who personally gives out his cell phone number and personally responds to all calls and texts. He was there when we had simple questions about medicines and as I was going through my miscarriage hundreds of miles away. He didn't hesitate to call me when I sent the text just to give me some words of encouragement and so that he was updated on what was going on. From our first consultation we knew that he was the right doctor for us. He has so many suggestions and is willing to try every and anything to get you pregnant.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Keep your faith and keep an open mind. He's willing to go the extra mile and he will never turn anyone down regardless of their situation
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
In the beginning Dr kiltz suggested the keto diet to reduce inflammation in the body. He also suggested that we start a medicine LDN. His first goal was to remove any inflammation before proceeding with IVF. Afterwards we did the traditional meds gonal-f menopur cetrotide Lovenox and the few other things.
Describe your experience with your monitoring appointments.
I can't speak for monitoring at the clinic. I was a satellite patient and I monitored in North Carolina versus monitoring in New York.
Describe the costs associated with your care under Robert Kiltz.
3900..for retrieval, icsi, anaesthesia, egg freezing for one year, assisted hatching, and transfers free up to a year
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
?
Treatment
3 IUI, 1 IVF
Diagnosis
8
The clinic [CNY] looks like a spa. They put us in a private room with a couch to wait prior to retrieval so we wouldn't have be out waiting in the waiting room which was nice. They also have their wellness center attached which is nice. My only minor complaint about the clinic is the length of time I had to wait in the "operating" room prior to my retrieval...I dealt primarily with the nursing staff. They are very well informed. You can communicate with them via phone or email through the online portal system. They were quick to respond to both phone and the email system, though it was frustrating at times when I would call and always have to leave a message.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
8
Describe your experience with CNY Fertility Center.
The clinic looks like a spa. They put us in a private room with a couch to wait prior to retrieval so we wouldn't have be out waiting in the waiting room which was nice. They also have their wellness center attached which is nice. My only minor complaint about the clinic is the length of time I had to wait in the "operating" room prior to my retrieval. I sat in that room for more than 30 minutes without anyone telling me what we were waiting for. I was very anxious and just sitting there was difficult for me, especially since I was completely alone.
During treatment, did you feel like you were treated like a number or a human?
I am doing my IVF with CNY as a global travel client, which means I'm traveling to the clinic from a different state. I never met or spoke with Dr. Corley other than the day of the egg retrieval. Our meeting was very brief. He asked me how many follicles we had and then told me a little about the procedure. He seemed nice, but with so little interaction it's hard to really judge
Describe your experience with the nursing staff.
I dealt primarily with the nursing staff. They are very well informed. You can communicate with them via phone or email through the online portal system. They were quick to respond to both phone and the email system, though it was frustrating at times when I would call and always have to leave a message.
What specific things went wrong at this clinic?
  • Lost paperwork
How was your experience with David Corley?
Since we're traveling to the clinic I again don't feel like I can give the best review. I wish I had more of an opportunity to speak with him in the days prior to the egg retrieval, or even a follow-up from him after, but this was all done by nursing staff.
Describe the protocols David Corley used in your cycles and their degree of success.
I don't know that Dr. Corley actually put together the protocol, but here's what it was. We did a natural cycle, so just started based on the start of the my menses. I had a baseline labs and U/S done on CD 3 and then started meds on CD 4. I did 300IU of Gonal-f and 150IU of menopur. On stims day 6 (CD 9) I added 0.25mg cetrotide. I had more bloodwork and U/S on stims day 8 (CD 11). I then received a call that day that retrieval would be on CD 14. We triggered with Lupron (I can't remember the dose) at 1am on CD 13 and then did a second Lupron trigger at 1pm on CD 13. We had 6 decent sized follicles with several smaller ones (total of 11) noted at the stims day 8 u/s. We collected 5 eggs, 3 were mature and fertilized. 3 grew to day 3 and were of fair quality. We froze all 3 on day 3
Describe the costs associated with your care under David Corley.
We decided to go with CNY because of their discounted costs. Insurance covers nothing for us for IVF. My monitoring was done in CA. The costs of that were $300 and $419 for the 2 different appointments. Some of my meds were donated by friends, but we did spend about $2000 on meds. We had to travel to CNY which cost us about another $2000. The cost of the IVF was $3900 this included anesthesia, retrieval, FET for a year and storage for a year.
5
Doctor
David Corley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Endometriosis, Male Factor
10
I am a travel patient [at CNY] so I use the travel team nurses. I've spoken to Becky, Kate, Greta, Donna, and Trish. They're all wonderful in their own unique ways...This clinic offers care at a self pay cost that is pretty much unbeatable. There are times when results don't get to the clinic super fast because i'm a travel patient or when I call and I get the answering machine. However, this place is significantly better to communicate with than my last RE office. The Syracuse facility is beautiful and the staff have always been so caring and wonderful.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
1 IVF
Diagnosis
Endometriosis, Male Factor
10
Describe your experience with CNY Fertility Center.
This clinic offers care at a self pay cost that is pretty much unbeatable. There are times when results don't get to the clinic super fast because i'm a travel patient or when I call and I get the answering machine. However, this place is significantly better to communicate with than my last RE office. The Syracuse facility is beautiful and the staff have always been so caring and wonderful.
During treatment, did you feel like you were treated like a number or a human?
Dr. Corley always talks to his patients with knowledge and doesn't talk down to them. He's very comprehensive in his explanations and I always go away knowing so much more. At the end of our last transfer we all held hands and had a nice moment of peace and hopefulness. He's also a pretty fun guy. I think the first time I met him he fist bumped me before my retrieval. He seems to truly enjoy what he does.
Describe your experience with the nursing staff.
I am a travel patient so I use the travel team nurses. I've spoken to Becky, Kate, Greta, Donna, and Trish. They're all wonderful in their own unique ways.
How was your experience with David Corley?
Dr. Corley is extremely knowledgeable and has no problem explaining any process or reasoning with great detail. He is kind, patient, and a very warm person. He's also realistic and forthcoming and isn't going to try to gloss over the things a patient may not want to hear.
What one piece of advice would you give a prospective patient of David Corley?
At CNY so many people want to see Dr. Kiltz because he's the face of the clinic in so many aspects. Although Dr. Kiltz is an amazing man I feel like I received the type of care that is best for me from Dr. Corley and I prefer Dr. Corley.
Describe the protocols David Corley used in your cycles and their degree of success.
My first protocol was given to me by a different doctor at the clinic. My first consult with Dr. Corley was after a failed frozen transfer with a natural cycle. He had me add Prograf to the protocol, and I was offered the option of using intralipds which I accepted.
Describe your experience with your monitoring appointments.
I was a travel patient so I didn't use the monitoring at CNY. However, I will say their price for monitoring per cycle is unbeatable. I wish I could have used them but the office was too far away.
Describe the costs associated with your care under David Corley.
$3900 to the clinic for retrieval and all 3 transfers combined. 1 transfer was not done by Dr. Corley. I also paid approximately $5000 for medications.
10
Doctor
David Corley
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
2016
Success with this Doc
?
Treatment
15 IUI, 2 IVF, Donor Sperm
Diagnosis
PCOS
10
I think they [CNY] are a very good clinic they have lots of patients that are local and out of state I do believe they do a very good job of taking care of everyone without making anyone feel like just a number I do believe that there are some things that the nursing staff and doctors need to be on the same page with but overall the experience has been wonderful...They were very helpful always help you with any question I had putting things into my patient portal but I would need calling in prescriptions and never seemed frustrated or overwhelmed by how many times I called or how many times I had questions
+ Read more
Age
Treated
2016
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
4th of 4 Docs
Treatment
15 IUI, 2 IVF, Donor Sperm
Diagnosis
PCOS
10
Describe your experience with CNY Fertility Center.
I think they are a very good clinic they have lots of patients that are local and out of state I do believe they do a very good job of taking care of everyone without making anyone feel like just a number I do believe that there are some things that the nursing staff and doctors need to be on the same page with but overall the experience has been wonderful
During treatment, did you feel like you were treated like a number or a human?
They were all very helpful and kinds really cared about me
Describe your experience with the nursing staff.
They were very helpful always help you with any question I had putting things into my patient portal but I would need calling in prescriptions and never seemed frustrated or overwhelmed by how many times I called or how many times I had questions
What specific things went wrong at this clinic?
  • Failed to call with results
  • Provided conflicting information
How was your experience with Robert Kiltz?
Hey was very warm and friendly. Very helpful. Only thing is he is very very fast with his procedures. I always felt very comfortable. He is a very special guy! It's nice to find someone who cares more about you as a patient not just a number
What one piece of advice would you give a prospective patient of Robert Kiltz?
No question is stupid he is willing to help with anything you need
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
We used Gonal-F and Menopur for stimulation are use cetriotide as ovulation suppressor.i trigger with Lupron and hcg. I used pio, endometrium, estrodiol, prograf, prednisone, lovenox. I was able to get pregnant on FET but miscarried.
Describe your experience with your monitoring appointments.
I was an outside monitoring patient so I was monitored in my hometown not with CNY
Describe the costs associated with your care under Robert Kiltz.
The cost was for one IVF cycle $3900 and free embryo transfers for year as long as you had them from your retrieval
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
35
Treated
2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Other
10
I have very low AMH and most clinics wouldn't even consider letting me cycle. He [Dr. Robert Klitz] did. He tried me out on several protocols. He's very flexible and has had me done four different protocols trying to find one that works best for me.... Beautiful facility [CNY Fertility Center], I love that they accept anyone regardless of AMH, FSH, age, weight, sexual orientation, etc. This clinic gives EVERYONE the chance at parenthood.
+ Read more
Age
35
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Writer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Other
10
Describe your experience with CNY Fertility Center.
Beautiful facility, I love that they accept anyone regardless of AMH, FSH, age, weight, sexual orientation, etc. This clinic gives EVERYONE the chance at parenthood.
During treatment, did you feel like you were treated like a number or a human?
He gives all patients his cell phone number. He has answered my texts in the middle of the night telling me to go to the ER. After my chemical, he personally called in to check on me and see how I was doing. He is very encouraging and reminds us why we are doing what we are doing.
Describe your experience with your nurse.
Greta is amazing. Best nurse ever. She's on top of it and always takes whatever time she needs to in order to make sure you know what's going on. She's been on the phone with me over 45 minutes before. I adore her.
How was your experience with Robert Kiltz?
He's amazing. I've never seen a doctor like him. I switch to him after a bad experience with my local doctor and i couldn't be happier. This clinic is night and day. He gives out his cell number to all patients and answers as he can. I've seen him do amazing things for women.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Just try it. You won't regret it.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
I have very low AMH and most clinics wouldn't even consider letting me cycle. He did. He tried me out on several protocols. First two got cancelled for poor response. Third, we retrieved. This last one, I ovulated through the certrotide sonwe converted to a timed intercourse cycle. He's very flexible and has had me done four different protocols trying to find one that works best for me.
Describe the costs associated with your care under Robert Kiltz.
$3900 per IVF cycle which includes ICSI, assisted hatching and all FEts for a year
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
10
She [nurse at CNY - Syracuse] actually cared about me. ALL of me. Sometimes we would just chat about lives struggles. I never felt rushed or like I was a bother to her...The price is amazing for everything you get. I'm traveling 900 miles just to go there. They have dedicated travel teams to help navigate the system...
+ Read more
Age
38
Treated
2016
Success with this Doc
Yes
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF, 1 Egg Freezing
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with CNY Fertility Center.
The price is amazing for everything you get. I'm traveling 900 miles just to go there. They have dedicated travel teams to help navigate the system.
During treatment, did you feel like you were treated like a number or a human?
I have a dedicated nurse and travel team. They talk to me about everything and really help to ease my anxiety
Describe your experience with your nurse.
She actually cared about me. ALL of me. Sometimes we would just chat about lives struggles. I never felt rushed or like I was a bother to her.
How was your experience with Robert Kiltz?
He is great. He's giving me a chance even though I have diminished ovarian reserve worth my own eggs. I am so happy that with his protocol we ate getting ready to transfer one pgs normal embryo! He has protocols to help with my recurrent loss and I feel at ease with him. I've gotten to know alot of his clients in secret Facebook online groups and we are all having great success. He even gives us his CELL number! He actually answers you back!
What one piece of advice would you give a prospective patient of Robert Kiltz?
Just call for a free consult.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
He used an immune protocol for my autoimmune disorders and recurrent loss. I have DOR and got more eggs than I thought I would!
Describe your experience with your monitoring appointments.
I monitored off sight.
Describe the costs associated with your care under Robert Kiltz.
$3900 for retrieval, icsi, FET, storage for a year
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
41
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Other
10
It was a gorgeous space. Many relaxing programs and features. Comfort was key...They would forget to give me my plan/instructions, made me feel like I was working alone most of the time...They [CNY Fertility nurses] need better communication. They leave you to fend for yourself as if you know what you are doing...He [Dr. Robert Kiltz] was very personable and knowledgeable. I liked him. I am hoping for a positive result. He took the time to explain things, show me images and speak in plain English and that was a plus. I believe the doctors here are actually nicer than the staff at times.
+ Read more
Age
41
Treated
2016
Success with this Doc
Yes
Race
Black or African-American
Income
$0 - $49K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Other
10
Describe your experience with CNY Fertility Center.
It was a gorgeous space. Many relaxing programs and features. Comfort was key.
During treatment, did you feel like you were treated like a number or a human?
They would forget to give me my plan/instructions, made me feel like I was working alone most of the time
Describe your experience with the nursing staff.
They need better communication. They leave you to fend for yourself as if you know what you are doing
What specific things went wrong at this clinic?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
How was your experience with Robert Kiltz?
He was very personable and knowledgeable. I liked him. I am hoping for a positive result. He took the time to explain things, show me images and speak in plain English and that was a plus. I believe the doctors here are actually nicer than the staff at times.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Do your research and ask a lot of questions. Don't take no for an answer because sometimes you know what's best
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
There were a lot of meds prescribed and I think they were prescribed to everyone instead of a case by case scenario. i was not impressed by that. If you chose other than what they wanted, the nurse kind of made you feel guilty.
Describe your experience with your monitoring appointments.
I did the global travel so my monitoring happened wherever I wanted it to be
Describe the costs associated with your care under Robert Kiltz.
3900 for ivf 4900 if you had a payment plan (single cycle)
8
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2016
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Male Factor
10
We were offered $3900 ivf cycle with free freezing and frozen transfers for a year [at CNY Fertility Center]. Medications were additional...The Syracuse office was a bit busy and the wait time was often long. If I had any questions, I could get a hold of someone quickly through the portal...Once, I had a nurse who must have been having a bad day. Every other time, I spoke with the nursing staff, they were amazing and compassionate.
+ Read more
Age
31
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
2 IVF
Diagnosis
Male Factor
10
Describe your experience with CNY Fertility Center.
The Syracuse office was a bit busy and the wait time was often long. If I had any questions, I could get a hold of someone quickly through the portal.
During treatment, did you feel like you were treated like a number or a human?
When thanking Dr. Kiltz for our pregnancy, he replied "you did this, I just helped." It was empowering.
Describe your experience with the nursing staff.
Once, I had a nurse who must have been having a bad day. Every other time, I spoke with the nursing staff, they were amazing and compassionate.
How was your experience with Robert Kiltz?
Dr Kiltz treated myself and my husband like he's known us forever and really had our best interest at heart. He invited my 3 year old to help with the transfer by holding something for him. I cannot say enough about how including her made us feel like such a big part of the process.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Do not be afraid to ask questions, because Dr Kiltz will answer it all. He's not like many doctors. He always makes time for his patients.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
Dr Kiltz wanted us to use lovenox, but was fine with aspirin, due to our financial situation.
Describe the costs associated with your care under Robert Kiltz.
We were offered $3900 ivf cycle with free freezing and frozen transfers for a year. Medications were additional.
10
Doctor
Robert Kiltz
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
6
Age
38
Treated
2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
6
They [CNY - SYRACUSE] accept all patients and do not turn anyone away. They have reasonable rates so that makes them very busy...[Nurses] Always called back or responded to emails. Helped with finding cheaper meds or adjusting to a different med to make more affordable...$3900 package for one retrieval and transfers for one year if paid up front. They do have payment plans...All my monitoring was done locally at a different clinic
+ Read more
Age
38
Treated
2016
Success with this Doc
Yes
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Male Factor, Unexplained
6
Describe your experience with CNY Fertility Center.
They accept all patients and do not turn anyone away. They have reasonable rates so that makes them very busy. Know your history, info and advocate for yourself
During treatment, did you feel like you were treated like a number or a human?
Nurses and staff always called back.
Describe your experience with your nurse.
Always called back or responded to emails. Helped with finding cheaper meds or adjusting to a different med to make more affordable. Did not get to meet flyer in trip there
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Provided conflicting information
How was your experience with Robert Kiltz?
I had dr Cooley as my physical doc. Both on the phone were great and took time to talk. Day of retrieval very upbeat and positive. Didn't seem to dig into past too much or rely on data for my plan. He always returned calls and kept promises
What one piece of advice would you give a prospective patient of Robert Kiltz?
Be your own advocate and learn everything you can
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
We did one of cycle with a freeze all plan. We used follistim and menapur along with zpack and Lupron as the trigger. I did not start with many eggs but was able to retrieve 11.
Describe your experience with your monitoring appointments.
All my monitoring was done locally at a different clinic
Describe the costs associated with your care under Robert Kiltz.
$3900 package for one retrieval and transfers for one year if paid up front. They do have payment plans
7
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
5
Age
Treated
Success with this Doc
No
Treatment
1 IVF
Diagnosis
5
This clinic [CNY Fertility] is a "health spa" with medical treatment, and their schedules are packed.... For such a emotionally fueled treatment center, they should spend more time one each patient individually, and not book themselves so full that they cannot take time for patients if they get behind...First few visits I did see Breanna [a nurse], and loved her. After that, I saw someone different every time. They all definitely seemed rushed.
+ Read more
Age
Treated
Success with this Doc
No
Race
European, Native American
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
5
Describe your experience with CNY Fertility Center.
For such a emotionally fueled treatment center, they should spend more time one each patient individually, and not book themselves so full that they cannot take time for patients if they get behind.
During treatment, did you feel like you were treated like a number or a human?
He was very rushed, kind, but did not speak to me much about what to expect. Ultimately I feel it was this rushed'ness that left us with zero embryos frozen. We had 7 fertilize, and 7 were there at 5 five transfer. later on a call, he informed us that 5 embryos that weren't transferred didn't look good on day five, and were discarded. Had we been informed, we would have transferred only one embryo, and had our one good one for another chance.
Describe your experience with the nursing staff.
First few visits I did see Breanna, and loved her. After that, I saw someone different every time. They all definitely seemed rushed.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to convey critical information
How was your experience with Robert Kiltz?
Responsive to text messages. Obviously very busy, passionate about diet. I only saw him during transfer. He was in, and then right back out after wishing us well and shaking our hands. He seems very kind, but did not even give us time to answer/ask questions. He was running very behind the day we saw him.
What one piece of advice would you give a prospective patient of Robert Kiltz?
If you need his time, take it. Study IVF , know what you need to ask. This clinic is a "health spa" with medical treatment, and their schedules are packed.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
Gonal F and Menopur were used, cetrotide added- triggered with Lupron. First IVF, Tubal factor- so they assumed I'd respond well to traditional protocol.
Describe the costs associated with your care under Robert Kiltz.
6000
5
Doctor
Robert Kiltz
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
5
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
39
Treated
2016
Success with this Doc
?
Treatment
3 IUI, 4 IVF
Diagnosis
10
I appreciate Dr Kiltz for everything he has done for us trying to conceive. Unlike most other RE's he's not in it to extort you. He truly tries to help his patients and he's very flexible with protocols and is very happy to follow your instincts also.... My nurse [at CNY] is the most compassionate, loving and caring nurse I've ever had the pleasure to work with. She takes interest in every patient of hers and she is dedicated and knowledgeable about every fertility related. This path is such a stressful path and Greta makes it that much easier to traverse it.
+ Read more
Age
39
Treated
2016
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Investor
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
3 IUI, 4 IVF
Diagnosis
10
Describe your experience with CNY Fertility Center.
Cons: they have a lot of patients and some nurses are not the best Pros: price is great, clinics are AMAZING, Dr Kiltz is a personal text away always, flexible protocols,
Describe your experience with your nurse.
My nurse is the most compassionate, loving and caring nurse I've ever had the pleasure to work with. She takes interest in every patient of hers and she is dedicated and knowledgeable about every fertility related. This path is such a stressful path and Greta makes it that much easier to traverse it.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
How was your experience with Robert Kiltz?
I appreciate Dr Kiltz for everything he has done for us trying to conceive. Unlike most other RE's he's not in it to extort you. He truly tries to help his patients and he's very flexible with protocols and is very happy to follow your instincts also.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Be your own advocate.
Describe the costs associated with your care under Robert Kiltz.
$3,900 for IVF including anesthesia, retrieval, ICSI, assisted hatching, transfers for 1 year
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
N/A
Age
33
Treated
2016
Success with this Doc
Yes
Treatment
1 IUI, 3 IVF
Diagnosis
N/A
It's an amazing and beautiful clinic [CNY-Syracuse].... Greta [a nurse] is amazing. She is one of the most compassionate people on the planet. I was not assigned to her but I did not get along with Donna whom I was assigned so I started using Greta and she always made me feel better if I started to have concerns and made sure I knew she was there for me.... He [Dr. Robert Kiltz] gave me his cell phone number and replied promptly and called me when he thought I needed more than a text message
+ Read more
Age
33
Treated
2016
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
1 IUI, 3 IVF
Diagnosis
N/A
Describe your experience with CNY Fertility Center.
It's an amazing and beautiful clinic.
During treatment, did you feel like you were treated like a number or a human?
He gave me his cell phone number and replied promptly and called me when he thought I needed more than a text message
Describe your experience with your nurse.
Greta is amazing. She is one of the most compassionate people on the planet. I was not assigned to her but I did not get along with Donna whom I was assigned so I started using Greta and she always made me feel better if I started to have concerns and made sure I knew she was there for me.
How was your experience with Robert Kiltz?
He is amazing and understanding he works with you addresses all of your concerns and makes you feel as though he will do everything in his power to help you have a baby he is a doctor that will not give up on you and doesn't make you feel like a burden to him or his bank account. He doesn't care if you will pull down his stats he is an amazing doctor and human.
What one piece of advice would you give a prospective patient of Robert Kiltz?
He is a big ball of energy and gives you a lot of information at once make sure to stop him if he is going too fast or record the conversation so you can go back and review it.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
Nursing
Operations
– Read less
4
Age
35
Treated
2015
Success with this Doc
No
Treatment
1 IUI, 1 IVF
Diagnosis
Male Factor, Tubal Blockage, Other, Unexplained
4
They [the staff at CNY] were quite good with all the questions me and my husband had. But we were not happy with less eggs retrieval.
+ Read more
Age
35
Treated
2015
Success with this Doc
No
Race
South Asian
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF
Diagnosis
Male Factor, Tubal Blockage, Other, Unexplained
4
During treatment, did you feel like you were treated like a number or a human?
They were quite good with all the questions me and my husband had. But we were not happy with less eggs retrieval. We were expecting more then 4-5. If he had retrieved more than 2, we would have been able to freeze those and use for 2nd cycle which is of less cost. But in this case we have to trust them with what they say Its all business, we think.
Describe your experience with the nursing staff.
They were polite and curious to answer any questions i had.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Robert Kiltz?
We feel that he follows same protocol for every patient. He was not able to answer regarding my chemical pregnancy. And told about change in diet and meditation.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Ask for more egg retrievals, if possible. Get the pre-authorization of your insurance well in advance as it takes 2-3 weeks. Spend more time with doctor discussing your diet and weight loss/blood work to check any deficiencies you have to fully prepare yourself before cycle starts.
6
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
4
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
29 - 31
Treated
2014 - 2016
Success with this Doc
No
Treatment
2 IUI, 2 IVF, 2 Embryo Freezing
Diagnosis
Recurrent Pregnancy Loss, PCOS, Unexplained
8
Dr. Kiltz is kind and has a great way of explaining things to patients. He is patient and answers questions thoroughly. I have always did that I wish I could see him more and know that what we are doing is correct. There is no consistency with the nurses [at CNY Fertility Center].... Strengths: The front desk receptionists are so kind and welcoming. The clinic is clean and inviting. Weaknesses: The over book and the wait can be very long.
+ Read more
Age
29 - 31
Treated
2014 - 2016
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 2 IVF, 2 Embryo Freezing
Diagnosis
Recurrent Pregnancy Loss, PCOS, Unexplained
8
Describe your experience with CNY Fertility Center.
Strengths: The front desk receptionists are so kind and welcoming. The clinic is clean and inviting. Weaknesses: The over book and the wait can be very long.
During treatment, did you feel like you were treated like a number or a human?
The office is always very busy. You see a different nurse every time and only see Dr. Kiltz during retrieval or transfer. Or quickly in the hallway.
Describe your experience with your nurse.
Kelly was consistent and knows her patients. She encourages questions to be asked and always responds on the portal.
How was your experience with Robert Kiltz?
Dr. Kiltz is kind and has a great way of explaining things to patients. He is patient and answers questions thoroughly. I have always did that I wish I could see him more and know that what we are doing is correct. There is no consistency with the nurses.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Advocate for yourself, ask a ton of questions and find a nurse and request them every time.
6
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Male Factor
10
[CNY Syracuse is] gorgeous complex, attention to detail to make it more relaxing and less "hospital."... Be open to any of the Doctors at CNY - they all are very knowledgeable and excellent at what they do.... Dr. Kiltz is a calm and knowledgeable presence making the stressful process positive and hopeful. He will inform you of all pros and cons in the process and listen to your concerns to help with the plan for treatment going forward.
+ Read more
Age
Treated
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Engineer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IVF
Diagnosis
Male Factor
10
Describe your experience with CNY Fertility Center.
gorgeous complex, attention to detail to make it more relaxing and less "hospital."
During treatment, did you feel like you were treated like a number or a human?
I have worked with Dr. Kiltz and Dr. Corley in the Syracuse office. The attention and time spent was always appropriate and received excellent care there.
Describe your experience with your nurse.
Becky answered many of my calls and was always kind, knowledgeable and thorough
How was your experience with Robert Kiltz?
Dr. Kiltz is a calm and knowledgeable presence making the stressful process positive and hopeful. He will inform you of all pros and cons in the process and listen to your concerns to help with the plan for treatment going forward.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Be open to any of the Doctors at CNY - they all are very knowledgeable and excellent at what they do.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
We have Male factor infertility, and went through a typical IVF with ICSI cycle. We stimmed with the typical protocol (follistim, menopur, etc) and had a successful egg retrieval. I had requested to do a fresh transfer as long as all bloodwork and indications that my body was ready for it. I proceeded with a fresh transfer whiche ended in a failed attempt. I transferred a frozen embryo this week and am waiting to see if we have success.
Describe your experience with your monitoring appointments.
I monitored at home with a different clinic.
Describe the costs associated with your care under Robert Kiltz.
$3900 for the IVF, meds and at home monitoring in another state were seperate fees
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
41 - 43
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
4 IUI, 2 IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, PCOS, Poor Egg Quality, Immunological, Other, Unexplained
10
State of the art. Dr K has thought of everything. From lodging, to the spa, to free yoga...Very personable. Took the time to know me and my husband on a personal level. Receptive to my ideas and changes during a cycle...They are very busy and often times my beta results would be phoned to me next day. They close at 3pm...
+ Read more
Age
41 - 43
Treated
2014 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI, 2 IVF, Donor Eggs
Diagnosis
Recurrent Pregnancy Loss, PCOS, Poor Egg Quality, Immunological, Other, Unexplained
10
Describe your experience with CNY Fertility Center.
State of the art. Dr K has thought of everything. From lodging, to the spa, to free yoga.
During treatment, did you feel like you were treated like a number or a human?
Nurses did not follow up after miscarriage.
Describe your experience with your nurse.
Very personable. Took the time to know me and my husband on a personal level. Receptive to my ideas and changes during a cycle.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Robert Kiltz?
I've never met a Dr who cares more. He's open to all research and evidence I've taken to him. He's available by text, cell and email. I've never met a more available, caring Dr in the medical profession.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Take his diet advice to heart. He knows what he's talking about.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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0
Age
38
Treated
2015
Success with this Doc
No
Treatment
2 IUI
Diagnosis
0
Find some where else unless you want to be treated less than human...His [Dr. Klitz] nurses were very rude, he never returned phone calls...They [CNY Fertility staff] didn't call with blood work results and how they didn't respond to emails for days.
+ Read more
Age
38
Treated
2015
Success with this Doc
No
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
2 IUI
Diagnosis
0
During treatment, did you feel like you were treated like a number or a human?
his nurses were very rude, he never returned phone calls and it seemed like all he was worried about is getting the money and not how bad you truely want a baby.
Describe your experience with the nursing staff.
the rudeness, how they didn't call with blood work results and how they didn't respond to emails for days
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Robert Kiltz?
my husband had low sperm before our last iui due to heart medicine he was put on before it and we were never told we could cancel the iui. i didn't like the way i felt after talking to the nurses. i was never told to see him as an urgent request in office i would have to pay money. he's not what everyone makes him out to be
What one piece of advice would you give a prospective patient of Robert Kiltz?
find some where else unless you want to be treated less than human
0
Doctor
Robert Kiltz
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
31
Treated
2016
Success with this Doc
No
Treatment
1 IUI
Diagnosis
PCOS, Unexplained
7
I have never spoken with him [Dr. Robert Kiltz at CNY]. All my procedures have been performed by nurses. I went to that clinic specifically because of his successes and feel like it would have been nice to be acknowledged by the actual doctor... If you are looking for hands on Dr's this may not be the place for you. Nurses were great.... There are a lot of people coming and going. It's hard to feel like you receive an adequate amount of time with each provider.
+ Read more
Age
31
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
PCOS, Unexplained
7
Describe your experience with CNY Fertility Center.
There are a lot of people coming and going. It's hard to feel like you receive an adequate amount of time with each provider.
During treatment, did you feel like you were treated like a number or a human?
Nurses are great. I've only actually seen Dr Kiltz once and that was in the waiting room before an appointment. We have never actually spoken.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
How was your experience with Robert Kiltz?
I have never spoken with him. All my procedures have been performed by nurses. I went to that clinic specifically because of his successes and feel like it would have been nice to be acknowledged by the actual doctor.
What one piece of advice would you give a prospective patient of Robert Kiltz?
If you are looking for hands on Dr's this may not be the place for you. Nurses were great.
5
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
Treated
Success with this Doc
No
Treatment
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids, Unexplained
9
Some nurses [at CNY] rush you and get frustrated easily. They need a little better communication and more patience...[all clinic errors were] all resolved by me pushing for the information...[nurses] Use Greta...or Tricia....$4400 for each cycle if doing payment plans...[Dr. Kiltz] He is great doctor who is patient and tolerant. He explains everything so that you understand. He listens and addresses all of your concerns and takes his time with his responses. He always has a positive attitude.
+ Read more
Age
Treated
Success with this Doc
No
Race
Latino, Black or African-American
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids, Unexplained
9
Describe your experience with CNY Fertility Center.
Some nurses rush you and get frustrated easily. They need a little better communication and more patience.
During treatment, did you feel like you were treated like a number or a human?
He always is compassionate and sympathetic. He listens
Describe your experience with your nurse.
Use Greta...or Tricia.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Lost results
  • Provided conflicting information
How was your experience with Robert Kiltz?
He is great doctor who is patient and tolerant. He explains everything so that you understand. He listens and addresses all of your concerns and takes his time with his responses. He always has a positive attitude.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Don't be afraid to open up and be honest. He will go over everything so that you have the answers that you need as well as have a partner in ensuring that you get pregnant. He will truly do all he can.
Describe the costs associated with your care under Robert Kiltz.
$4400 for each cycle if doing payment plans
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
2 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Male Factor, PCOS, Tubal Blockage
10
Overall nursing staff was amazing. Always able to email and get a response....Embrology could use better communication skills and not blame someone else for the lack of communication....Weakness - Embryology communication skills. Strengths - nursing staff quick to respond....Greta has always beem reachable and quick to respond to messages...Dr Kiltz and staff took the time to explain things, answer questions, etc.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Prefer not to answer
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
4th of 4 Docs
Treatment
2 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
Male Factor, PCOS, Tubal Blockage
10
Describe your experience with CNY Fertility Center.
Weakness - Embryology communication skills. Strengths - nursing staff quick to respond.
During treatment, did you feel like you were treated like a number or a human?
Dr Kiltz and staff took the time to explain things, answer questions, etc.
Describe your experience with your nurse.
Greta has always beem reachable and quick to respond to messages.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Robert Kiltz?
Overall nursing staff was amazing. Always able to email and get a response. Kiltz and Corley explained procedures and potential outcomes. Embrology could use better communication skills and not blame someone else for the lack of communication.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Call and consult with them as soon as you hear about them.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
This was our first IVF, we did 225 gonal f (11 days), 75 menopur (11 days), 60 mcg neupogen (11 days) , and cetrotide (7 days).
Describe the costs associated with your care under Robert Kiltz.
3900 plus monitoring and meds
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
SYRACUSE
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
37
Treated
2016
Success with this Doc
No
Treatment
12 IUI, 3 IVF, Donor Sperm
Diagnosis
Unexplained
9
CNY is in Albany (Latham) NY and deals with a lot of travel patients as their price is incredibly affordable, compared to many IVF clinics. ($3900 for an IVF cycle with ICSI, frozen storage and FETs within a year of retrieval, as of Feb 2016). Their clinic itself is gorgeous and spa-like. A CNY Healing Arts spa is upstairs with a beautiful fireplace room, massages, acupuncture, and wonderful staff. The environment is so calming and very un-hospital-like.
+ Read more
Age
37
Treated
2016
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Lawyer
Order & Number of Docs Seen
3rd of 4 Docs
Treatment
12 IUI, 3 IVF, Donor Sperm
Diagnosis
Unexplained
9
Describe your experience with CNY Fertility Center.
CNY is in Albany (Latham) NY and deals with a lot of travel patients as their price is incredibly affordable, compared to many IVF clinics. ($3900 for an IVF cycle with ICSI, frozen storage and FETs within a year of retrieval, as of Feb 2016). Their clinic itself is gorgeous and spa-like. A CNY Healing Arts spa is upstairs with a beautiful fireplace room, massages, acupuncture, and wonderful staff. The environment is so calming and very un-hospital-like.
During treatment, did you feel like you were treated like a number or a human?
Dr. Grossman takes the time to call and write emails in response to any question or concern. Each message or call is personal and specific to me as his patient. He has remembered my profession every time we speak and it makes me feel like I am a whole person to him, not just a number.
Describe your experience with your nurse.
Wonderful! My go-to connection at the clinic, esp as a travel patient. Saved my sanity and my butt many times. She coordinates all protocols, meds, rXs with the drs and billing team. She sends detailed instructions on a daily basis while cycling. She is compassionate and gives the BEST hugs ever <3
How was your experience with Michael Grossman?
Dr. Grossman is a very compassionate, caring doctor. I truly believe he wants everyone to succeed. He is a very pragmatic, by-the-book type doctor that needs to 'see the proof' before jumping on board with a new, innovative treatment. He believes perseverance and multiple attempts work just as well as complicated protocols. He will talk through everything with you and is very honest and blunt about things.
What one piece of advice would you give a prospective patient of Michael Grossman?
Be open and honest with him; he does not shy away from questions or challenges. He will be willing to address whatever concerns you have but you have to share them. Also, be proactive in your professional relationship with him. He is busy and has many patients - I take the time to send him updates as to my progress throughout my cycle so that when/if I need him, he knows who I am and what is going on.
Describe the protocols Michael Grossman used in your cycles and their degree of success.
Dr. Grossman is very "typical." I did two fairly straight-forward cycles with him: Call with CD1, baselines CD3, start stimming. Retrieval, then a day-2 transfer (and day 3 the next cycle) since I only had 1 and then 2 eggs fertilize. Both bfns and then eqq quality and a dominant follicle issue was suspected for me.
Describe your experience with your monitoring appointments.
I monitored locally at home and traveled to CNY for retrieval and transfer only. They coordinate the out of town monitoring with you. I go on my monitoring days any time before 11 am and STAT results are sent to CNY same day. My nurse then called around 3 pm with instructions for the day based on the results. Easy peasy.
Describe the costs associated with your care under Michael Grossman.
$3900 for one IVF cycle including ICSI, frozen storage for 1 year and all FETs within one year of retrieval. They also include assisted hatching and do it when indicated. If you monitor there, there is an additional $850 ($825??) fee (I did not monitor there (did so locally and was covered by my insurance despite no IVF coverage).
8
Doctor
Michael Grossman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CNY Fertility Center
LATHAM
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
7 IUI, 1 IVF, Donor Sperm
Diagnosis
Unexplained
10
While it was sometimes hard to reach staff by phone[at CNY Fertility Center], their use of the online portal compensated well and it was easy to review your own test results and ask questions. There was about a month's wait scheduling an initial appointment but once treatment had started they were on the ball with fitting you in and I was often able to schedule monitoring early enough to not miss work. They did not "batch" IVF patients like I have seen other practices do, so I felt confident that timing of procedures was appropriate and tailored to how I was responding. I was ultimately much more satisfied with the communication and tailored treatment from
+ Read more
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Engineer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
7 IUI, 1 IVF, Donor Sperm
Diagnosis
Unexplained
10
Describe your experience with CNY Fertility Center.
There is a lot of marketing of this practice as being integrative and spa-like. I was initially very reluctant to go to this practice because I was afraid that they would push complementary and alternative medication/treatments on me that had little evidence for efficacy. They did give me a copy of founder Dr. Kiltz's book which in my opinion has a load of dangerous nonsense mixed in with medical information. However, none of the doctors or staff ever pushed me to try anything that I didn't feel was "real" medicine (like acupuncture, massage, etc.). If you're like me- very skeptical of "alternative" treatments and prefer that your doctor stick to established medical science - I can assure you that at least the Albany location was great and I always felt that my doctors and the nursing staff were well-informed and choosing good evidence-based treatment options. The practice has a spa/wellness center above it and I was worried about this almost being a conflict of interest for the staff but my worries seemed unfounded. The clinic has very nice up-to-date equipment including new ultrasound machines, and appears clean and professional. The waiting room has a more home-like atmosphere than any other doctor I have been to. They also provided nice touches such as wipes and pads for your use in cleaning up after monitoring ultrasounds, and a warm robe at retrieval and transfer (spa-like characteristics I can get behind!). While it was sometimes hard to reach staff by phone, their use of the online portal compensated well and it was easy to review your own test results and ask questions. There was about a month's wait scheduling an initial appointment but once treatment had started they were on the ball with fitting you in and I was often able to schedule monitoring early enough to not miss work. They did not "batch" IVF patients like I have seen other practices do, so I felt confident that timing of procedures was appropriate and tailored to how I was responding. I was ultimately much more satisfied with the communication and tailored treatment from CNY than I was with a different provider where I had pursued IUI.
During treatment, did you feel like you were treated like a number or a human?
After my first meeting with Dr. Grossman I felt an immense sense of relief and hope. He had thoroughly read my records transferred from another doctor ahead of time and understood why I wanted to get started with IVF and not spend any more time on IUIs or repeat any tests that were not necessary. While I mainly saw the nurses during monitoring, Dr. Grossman was kind, patient and reassuring at retrieval and transfer. The nursing staff were amazing at answering my questions and clarifications both in person and through the patient portal and let me weigh in on preferences so that I felt I was helping make treatment decisions that worked for me (such as timing of when to adjust thyroid medication, or whether to wait a cycle after retrieval or begin BCP right away in preparation for FET).
Describe your experience with the nursing staff.
Nursing staff were great at promptly responding to my questions through the patient portal and following up with the doctor if needed. When I saw them in person at monitoring visits, I saw a lot of different nurses but they were all very professional. Nearly all of them were excellent at blood draws and at doing transvaginal ultrasounds with as little discomfort as possible. I also had to repeat my SHG and HSG, and it was much less painful with CNY than at the previous doctor I had used. Nurses were great at getting me in and out quickly at before-work appointments, yet were patient and understanding on the days I did have questions and took the time to demonstrate things such as injection technique. Occasionally I would have to ask a question of a second nurse at the next visit or through the portal when an initial nurse had said they would follow up with me. The fact that there were so many different nursing staff seemed to mean that there was not the best possible coordination, but nothing important ever was forgotten or lost for me (I felt my care was actually better organized than at a different doctor's practice when I had had an assigned nurse coordinator). It was difficult to reach staff promptly by phone at the location where I was treated, so they advised me to use the patient portal whenever possible - for the most part this was fine but there were a few times I would have liked to be able to reach someone on the phone more easily. When I needed to speak to the on-call nurse after hours I was able to reach her immediately though and she was very reassuring and scheduled me an appointment the next day for some unexplained bleeding.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Michael Grossman?
When I first met with Dr Grossman before pursuing IVF he was very friendly and knowledgeable, and had actually reviewed my records thoroughly ahead of our appointment (something very few doctors have done in my experience!). He had a great bedside manner, was patient at answering all my questions, and was good at quickly tailoring the level of detail and attitude with which he explained things to a level appropriate for my prior knowledge, so that he was able to educate me about the process while not seeming condescending. Through retrieval and transfer he was realistic and did not sugar coat facts/chances, yet seemed optimistic and made me feel hopeful.
What one piece of advice would you give a prospective patient of Michael Grossman?
Ask lots of questions!
Describe the protocols Michael Grossman used in your cycles and their degree of success.
Short stimulation phase with no suppression beforehand, antagonist protocol, Lupron trigger - selected to reduce OHSS risks as I was a first time IVF patient under 35 with unexplained infertility and no history of not responding well to medications. ICSI to improve chances due to using donor sperm (seemed ICSI was the practice's standard whenever possible). Freeze-all due to elevated progesterone at retrieval. 12 eggs retrieved, 9 fertilized, 6 made it to day 5 blasts and were frozen. FET protocol with PIO and baby aspirin continuing through 10w and progesterone suppositories to 12w. Had positive beta after first FET (eSET due to my age, good embryo quality and my low tolerance for risk of multiples) resulting in current ongoing singleton pregnancy (12w).
Describe the costs associated with your care under Michael Grossman.
I was lucky enough to have full insurance coverage for nearly all IVF costs with only $20 copays for certain visits at the time I pursued treatment with Dr. Grossman. I believe I spent about $800 on donor sperm, and about $1000 for testing/consult before my insurance coverage began, to repeat HSG, SHG, and some monitored non-treatment cycle bloodwork.
10
Doctor
Michael Grossman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
LATHAM
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
30
Treated
2016
Success with this Doc
No
Treatment
5 IUI, 1 IVF
Diagnosis
Unexplained
8
I believe this clinic [CNY] is very helpful. They have seminars for questions, and are also one of the most affordable care I have researched in the area. They have a healing arts center in the same building where you can have acupuncture or massages and also yoga for healing. I think they are very well rounded and don't have any complaints other than the fact that I was not informed of an embryo that made it to freeze prior to my next appointment. It was a shock but a happy one.
+ Read more
Age
30
Treated
2016
Success with this Doc
No
Race
Other
Income
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
5 IUI, 1 IVF
Diagnosis
Unexplained
8
Describe your experience with CNY Fertility Center.
I believe this clinic is very helpful. They have seminars for questions, and are also one of the most affordable care I have researched in the area. They have a healing arts center in the same building where you can have acupuncture or massages and also yoga for healing. I think they are very well rounded and don't have any complaints other than the fact that I was not informed of an embryo that made it to freeze prior to my next appointment. It was a shock but a happy one.
During treatment, did you feel like you were treated like a number or a human?
He is very respectful and understanding of the process and helps to make you feel comfortable in an otherwise stressful situation.
Describe your experience with the nursing staff.
Everyone is very kind and only wants the best out of each situation for you.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Michael Grossman?
Dr.Grossman is very down to earth and makes you feel comfortable in a stressful situation. His calm demeanor helps keep your stress levels down as well. I am very happy with having my procedures done by him.
What one piece of advice would you give a prospective patient of Michael Grossman?
Not just for dr. Grossman but write down questions as you think of them that way when you meet with him you can make sure to get all the information you need. Even if you think it is a silly question he is very understanding and will answer any and all questions you have.
Describe the protocols Michael Grossman used in your cycles and their degree of success.
After several iuis we decided to move on to IVF. I used gonal f, menopur, lupron, cetrotide and baby aspirin. I have a mutation gene MTHFR and therefore take baby aspirin and methyl folate to help with that. After first retrieval didn't create that many embryos I started taking coq10 to try and help with my egg quality. I have also tried intralipids in case of an immune disorder.
Describe the costs associated with your care under Michael Grossman.
$4725 for IVF including monitoring, anesthesia, egg retrieval, icsi, freezing for a year and frozen transfers during that year.
7
Doctor
Michael Grossman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
CNY Fertility Center
LATHAM
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
36 - 39
Treated
2009 - 2012
Success with this Doc
Yes
Treatment
10 IUI, 2 IVF, Donor Sperm
Diagnosis
Unexplained
10
There was clearly one star: Greta. She was the nurse [at CNY - Albany] that everyone turned to with questions... Everyone was kind and compassionate. A few times I would have liked a second opinion on dosages or adjustments to drugs I was taking...this clinic has a spa in house that offers acupuncture, yoga, massage all designed to help in conception. And a fabulous fireplace in the waiting room. And they were almost 100% on time with appointments.
+ Read more
Age
36 - 39
Treated
2009 - 2012
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
10 IUI, 2 IVF, Donor Sperm
Diagnosis
Unexplained
10
Describe your experience with CNY Fertility Center.
Nothing to report that wasn't already typed in the review of Dr. Grossman and the nurses except that this clinic has a spa in house that offers acupuncture, yoga, massage all designed to help in conception. And a fabulous fireplace in the waiting room. And they were almost 100% on time with appointments.
During treatment, did you feel like you were treated like a number or a human?
Dr. Grossman is kind and honest and thoughtful. I miscarried a month after being released from his care, and when he found out, he called me immediately. He offers encouragement and realism.
Describe your experience with the nursing staff.
There was clearly one star: Greta. She was the nurse that everyone turned to with questions. She also seemed to be Dr. Grossman's most trusted adviser. Everyone was kind and compassionate. A few times I would have liked a second opinion on dosages or adjustments to drugs I was taking.
How was your experience with Michael Grossman?
See the earlier page for his strengths. One I didn't mention was his welcoming of a second opinion when I expressed defeat after failed/cancelled cycle number 15. The only negative I can think of was that I wish I could have seen him at every appointment.
What one piece of advice would you give a prospective patient of Michael Grossman?
He's a little goofy, but you're in great hands.
Describe the protocols Michael Grossman used in your cycles and their degree of success.
We started with unmedicated IUIs; went on to Clomid (which my body didn't tolerate); then on to a different oral drug (name I can't remember); after 5-6 failures, Dr. Grossman suggested I change donors. Tried that for a few more orally medicated IUIs. My insurance didn't pay for injectibles, so he suggested we move on to IVF. I conceived with an extremely low HCG level. Dr. Grossman was very candid in his lack of faith in the pregnancy. I ended up miscarrying at 11 weeks, 6 days. Next step was the transfer of an embryo that I had frozen. It was supported by injections post-transfer. That failed. I tried one more medicated IUI, which failed. I sought the advice of another doctor who added estrogen priming (DHA) to my final IVF attempt. It worked and I have a beautiful four-year-old daughter. All attempts were supported by post-insemination etc progesterone/estrace. Vaginal suppositories or injections.
Describe the costs associated with your care under Michael Grossman.
From start to finish, probably $30,000.
10
Doctor
Michael Grossman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
LATHAM
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
Treated
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Male Factor
7
The clinic itself is very busy and most staff seem to forget how harrowing the experience of infertility is for people. Procedures are not explained in detail...The clinic itself is gorgeous! Top of the line equipment and services... A strength of the clinic is that you never wait long to be seen...CNY didn't always post my lab results to my portal.... Some of the nurses expressed compassion while others struggled to do so. When I called, I felt I was being a nuisance and often felt rushed off the phone.
+ Read more
Age
Treated
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
3rd of 5 Docs
Treatment
1 IVF
Diagnosis
Male Factor
7
Describe your experience with CNY Fertility Center.
The clinic itself is gorgeous! Top of the line equipment and services. They have a beautiful aesthetic with a full spa located upstairs where you can book acupuncture and massages. The lobby is warm and inviting with nice furniture, a beautiful fireplace, and dim lighting. It is clear that Dr. Kiltz, the head of the practice, poured his heart and soul into creating these clinics. I wonder how he would feel if he discovered how they are treating clients. If you are looking for affordable IVF, then CNY is the most affordable out there. Just be prepared to be treated as a number and not as an individual. A strength of the clinic is that you never wait long to be seen. Make sure to advocate for yourself if you come here for treatment.
During treatment, did you feel like you were treated like a number or a human?
The clinic itself is very busy and most staff seem to forget how harrowing the experience of infertility is for people. I wasn't aware that my initial intake would be my only real in person meeting with the RE. Procedures are not explained in detail. You have to be a squeaky wheel in order to get answers from staff.
Describe your experience with the nursing staff.
As mentioned earlier, the staff need to remember that infertility is a tough thing for couples to face. Also, they need to not assume that we have googled everything and understand the IUI or IVF processes in their entirety. It would have been nice to have a sit down with someone who would explain the procedures before they were performed, as normally occurs in the medical field. Some of the nurses expressed compassion while others struggled to do so. When I called, I felt I was being a nuisance and often felt rushed off the phone. At times, I would have to call repeatedly to get a call back. They do make an effort however to follow up when you are monitored locally, to ensure you are on track.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Provided conflicting information
  • Canceled a cycle due to clinic error
How was your experience with Michael Grossman?
Dr. Grossman is highly experienced and clearly an excellent RE. What I feel he lacks, however is warmth. It feels like he gives you the facts without really weighing in on and/or discussing your decision making. Dr. Grossman is extremely gentle with procedures. His personality is calm overall, but he is quick witted and brief in his interactions. He speaks quickly so you really have to pay attention to what he says or you might miss something.
What one piece of advice would you give a prospective patient of Michael Grossman?
Before going into the intake, have a list of questions prepared for him as this will likely be the only time you sit down with him. Use the patient portal to communicate with him as he is usually quick to respond to your questions if you message him. You will also be able to schedule phone calls with him.
Describe the protocols Michael Grossman used in your cycles and their degree of success.
For 5 days: Gonal F 225 IU once daily, Menopur 75 IUonce daily, Z Pak --take 2 tablets by mouth the first day, then 1 tablet by mouth daily until all the medication is gone, Prednisone 5 mg--1 tablet by mouth twice daily, Prenatal Vitamin one qd--take one by mouth daily. Day 6-9: Added Cetrotide .25 mg. Day 10: Stopped all injectables and took Lupron 0.8 mg and Ovidrel 250 mcg. Day 11: Just took Prednisone and prenatal vitamins. I had the retrieval two days later. They retrieved 17 eggs total. They ICSIed 15 eggs and 3 survived to day 6 and day 7. We refused PGS testing but we consented to assisted hatching. The following month, we decided to put all three embryos in during the transfer.
Describe your experience with your monitoring appointments.
I didn't monitor at CNY, I monitored locally. For the most part, the local monitoring went smoothly. There was some glitches with CNY not getting results quickly enough--I believe that happened twice. Once, the local clinic that monitored didn't accurately count my follicles, so CNY scheduled an ultrasound at their clinic before my failed IUI. CNY didn't always post my lab results to my portal.
Describe the costs associated with your care under Michael Grossman.
It is $3900 for IVF with ICSI including 1 year storage of embryos and a year of FET. Meds via my own insurance company's specialty pharmacy--just paid co pays. If monitoring is done at CNY, it is an additional $875. If you go locally to your OBGYN, your insurance company pays for it. My insurance company pays for unlimited IUIs. Co pays at CNY are usually $50.
7
Doctor
Michael Grossman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
CNY Fertility Center
LATHAM
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
Treated
Success with this Doc
Yes
Treatment
1 IUI, 1 IVF, Donor Sperm
Diagnosis
Other
10
[SNY - Albany] Strengths - full approach to care, payment plans, inexpensive, friendly staff Weaknesses - not all doctors are the same. You may have to talk to them each to figure out what works for you...There were other members of the staff that I worked with during my treatment. Kimmy, Greta, Katie, Donna. I felt like each one of them paid attention to who I am and I didn't feel like I had to explain my case or situation every time I called about something.
+ Read more
Age
Treated
Success with this Doc
Yes
Race
Black or African-American
Income
$0 - $49K
Occupation
Entrepreneur
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 IUI, 1 IVF, Donor Sperm
Diagnosis
Other
10
Describe your experience with CNY Fertility Center.
Strengths - full approach to care, payment plans, inexpensive, friendly staff Weaknesses - not all doctors are the same. You may have to talk to them each to figure out what works for you.
During treatment, did you feel like you were treated like a number or a human?
I felt like I could call or text and have my concerns checked into by an actual human. I did need to make sure of some things that I wanted looked into but not enough to feel like my care wasn't individualized.
Describe your experience with your nurse.
There were other members of the staff that I worked with during my treatment. Kimmy, Greta, Katie, Donna. I felt like each one of them paid attention to who I am and I didn't feel like I had to explain my case or situation every time I called about something.
How was your experience with Robert Kiltz?
Dr Kiltz is very knowledgeable regarding IVF and treatments. I felt like I could ask him anything and be given an answer that was sufficient. I consider him to be one of the kinder doctors that I've had and have recommended him to family as well.
What one piece of advice would you give a prospective patient of Robert Kiltz?
As with any clinic, do your research and see if this is a doctor for you. Much like me, he is into full health which means you may be suggested diet changes (not regarding weight but health). You may be told about acupuncture or relaxation to combat stress. It's not just about IVF or fertility treatments. If that's your kind of care, you may fit right in.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
I have immune issues and adding steroids among other things were talked about. The point is to make sure that my body is prepared and ready and not fighting the embryo and the medications. I am in the middle of my second cycle now and I've had the chance to look at my response to lower scale changes so now we're looking at taking it higher and doing more. I'm optimistic since these are changes that I do need.
Describe the costs associated with your care under Robert Kiltz.
I was able to do a payment arrangement. My IVF cycle is $4400. Buy one get one acupuncture is $70 day of embryo transfer.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
LATHAM
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
Treated
Success with this Doc
No
Treatment
4 IUI, 1 IVF
Diagnosis
Other
7
Nurses [at CNY Fertility Center] were very nice...I had an FISH of 14 on baseline bloodwork, and this is an abnormally high level which may indicate issues with egg quality/reserve. Had to call the clinic to get this result myself....Ease of making appointments, costs are very good... I am paying 100% out of pocket because bad insurance, and when we explained that our time and money are valuable, and want to try to explain our insurance issues with him [Dr. Ditkoff], he simply stated he doesn't know anything about how insurance works and someone else can talk to me about it.
+ Read more
Age
Treated
Success with this Doc
No
Race
Other
Income
Occupation
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Other
7
Describe your experience with CNY Fertility Center.
Ease of making appointments, costs are very good.
During treatment, did you feel like you were treated like a number or a human?
Felt like a number because I felt like he was trying to get a result rather that truly listen and learn what is really going on with me.
Describe your experience with the nursing staff.
Nurses were very nice. Though I was a little frustrated at a baseline blood draw of FSH 14 and not being told of this level. It is higher than one would want.
What specific things went wrong at this clinic?
  • Failed to call with results
  • Failed to convey critical information
How was your experience with Edward Ditkoff?
I felt like I had to argue to get a concern across. He was more concerned about me getting Ashkenazi genetics testing, but I am a Sephardi Jew from Iran. He thought I had PCOS and pushed for additional useless tests because I have hirsutism (because I am Middle Eastern) and because my 70+ year old father was diabetic. He dismissed the fact that I was previously treated by a previous RE for elevated prolactin and didn't wish to treat me for the issue, even though I came in to see him with evidence of elevated prolactin. I ended up leaving the appointment with my spouse (who is a physician and also felt terrible after the visit), who encouraged me to get my prolactin levels evaluated by a "real" endocrinologist. Instead of Dr Ditkoff simply prescribing me cabergoline (which was done by my former RE at Columbia), he dismissed actual evidence of an elevated prolactin levels and wasted my time and money. I am paying 100% out of pocket because bad insurance, and when we explained that our time and money are valuable, and want to try to explain our insurance issues with him, he simply stated he doesn't know anything about how insurance works and someone else can talk to me about it. Currently, I am under the care of an endocrinologist to treat my elevated prolactin levels (which were higher than I thought they would be) and went to Dr Grossman at the same clinic for a second opinion. I wouldn't recommend Dr Ditkoff to anyone.
What one piece of advice would you give a prospective patient of Edward Ditkoff?
If you don't feel like he's truly listening and you think you're being dismissed, you probably are.
Describe the protocols Edward Ditkoff used in your cycles and their degree of success.
We saw him for our initial visit only. We mutually agreed to pursue IVF as we did not want to risk twins with IUI or clomid alone. No discussion of protocol was had during our initial visit.
Describe the costs associated with your care under Edward Ditkoff.
I only saw him for initial visit which was covered for free as we were out of pocket. Bloodwork was $25 per lab value. Saline sonogram was approx $270.
0
Doctor
Edward Ditkoff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
CNY Fertility Center
LATHAM
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Anovulation, Diminished Ovarian Reserve
9
Around $500 for injectible IUI cycle...Strengths-comfortable atmosphere and friendly staff Negative-very busy and can receive several different options depending on if you see several nurses during a cycle...Dr Grossman has been caring, honest, professional, compassionate and optimistic...Dr Grossman has increased and changed my meds during a few cycles to attempt to find the right fit. There are times he gets ahead of himself during or discussions which can leave me feeling confused but overall shows his compassion and optimism.
+ Read more
Age
31 - 32
Treated
2015 - 2016
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI
Diagnosis
Anovulation, Diminished Ovarian Reserve
9
Describe your experience with CNY Fertility Center.
Strengths-comfortable atmosphere and friendly staff Negative-very busy and can receive several different options depending on if you see several nurses during a cycle.
During treatment, did you feel like you were treated like a number or a human?
Dr Grossman has been caring, honest, professional, compassionate and optimistic.
Describe your experience with the nursing staff.
Caring, compassionate and very down to earth. I would request Nicole often because she always remembered and understood my issues and was diligent.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Michael Grossman?
Dr Grossman has increased and changed my meds during a few cycles to attempt to find the right fit. There are times he gets ahead of himself during or discussions which can leave me feeling confused but overall shows his compassion and optimism.
What one piece of advice would you give a prospective patient of Michael Grossman?
Write down your questions and his answers. Appointments can be overwhelming and it's best to make a list to feel prepared.
Describe the protocols Michael Grossman used in your cycles and their degree of success.
Dr Grossman increased my injectiblea dosage after the 1st failed IUI and used a method he referred to as "hitting the gas and the break" at the same time to attempt to thicken my lining and grow follicles at the same rate.
Describe the costs associated with your care under Michael Grossman.
Around $500 for injectible IUI cycle.
9
Doctor
Michael Grossman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CNY Fertility Center
LATHAM
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
41 - 45
Treated
2011 - 2015
Success with this Doc
Yes
Treatment
10 IUI, 8 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Greta is the out-of-town patient RN coordinator and is on the ball. Some of the other nursing staff is not - they don't call with test results/medication instructions.
+ Read more
Age
41 - 45
Treated
2011 - 2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
10 IUI, 8 IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
Describe your experience with CNY Fertility Center.
Beautiful clinic, best medical office I've ever been to. Waiting room has couches, coffee, soft lighting, and relaxing music. Not like any waiting area I've seen - more like a spa. One room for procedure and recovery, PRIVATE. Not a big room with multiple beds like other clinics.
During treatment, did you feel like you were treated like a number or a human?
Considerate of my privacy
Describe your experience with your nurse.
Greta is the out-of-town patient RN coordinator and is on the ball. Some of the other nursing staff is not - they don't call with test results/medication instructions. OR staff is very good. Kimmie is excellent - thorough, compassionate, accommodating.
What specific things went wrong at this clinic?
  • Failed to call with results
How was your experience with Michael Grossman?
Caring, considerate, professional. Explains things in terms easy to understand. Very good clinician - transfers much less painful with Dr. Grossman than with other mds.
What one piece of advice would you give a prospective patient of Michael Grossman?
Good clinician, excellent at transfer procedures.
Describe the protocols Michael Grossman used in your cycles and their degree of success.
Did almost every protacol, all with usually the same results.
Describe your experience with your monitoring appointments.
Was an out-of-town patient, did monitoring where I lived and not at this clinic
Describe the costs associated with your care under Michael Grossman.
The least expensive cycle costs I found anywhere. HALF the cost of most other clincis.
10
Doctor
Michael Grossman
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
LATHAM
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
29 - 30
Treated
2014 - 2015
Success with this Doc
?
Treatment
5 IUI, Donor Sperm
Diagnosis
Male Factor
10
Every member of the nursing staff [at CNY - Albany] that I have come in contact with have always been extremely friendly, informative and compassionate. I have never had a single bad experience there and they always insure that you are comfortable...The entire time I have gone there I have never had a bad experience. They offer so many other extras on top of fertility treatment including Massages, acupuncture and yoga to name a few.
+ Read more
Age
29 - 30
Treated
2014 - 2015
Success with this Doc
?
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, Donor Sperm
Diagnosis
Male Factor
10
Describe your experience with CNY Fertility Center.
The entire time I have gone there I have never had a bad experience. They offer so many other extras on top of fertility treatment including Massages, acupuncture and yoga to name a few.
Describe your experience with the nursing staff.
Every member of the nursing staff that I have come in contact with have always been extremely friendly, informative and compassionate. I have never had a single bad experience there and they always insure that you are comfortable.
How was your experience with Edward Ditkoff?
Dr.Ditkoff is a very warm and friendly doctor. The first time I met him I felt very comfortable with him during our first consultation. He is very thorough with all his tests and blood work. He repeated test that my OB had done and discovered things that she thought were minor to be slightly major. He is open and receptive to ideas and plans of action.
What one piece of advice would you give a prospective patient of Edward Ditkoff?
Don't be afraid to speak to him about all your fears, thoughts and any questions or concerns you may have.
Describe the protocols Edward Ditkoff used in your cycles and their degree of success.
Was on 5mg of Clomid for 2 cycles with Dr.Ditkoff (had 2 cycles with my OB). 5mg of Letrozole for 4 IUI's. 100mg of Endometrine once a day. Last IUI cycle Crinone 8% gel twice a day. Novarel shot 10,000 units. All 5 IUI cycles.
Describe the costs associated with your care under Edward Ditkoff.
$325 per IUI, $150 for each round of IUI meds, not sure about all the ultra sounds and blood work.
9
Doctor
Edward Ditkoff
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
LATHAM
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2016
Success with this Doc
?
Treatment
10 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS, Other
10
Dr Grossman [at CNY] sat me down a few times to go over procedures, results, and planning next steps and he wouldn't even need to look At my chart. He knew everything about me and even remembered my husbands birthday and wished him a happy birthday.... Dr Grossman lets me do whatever I want to do. He does not push you into any kind of direction. The only thing he said absolutely no to was transferring more then one embryo if we do IVF bc of my genetic condition
+ Read more
Age
31
Treated
2016
Success with this Doc
?
Race
Prefer not to answer
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
10 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Anovulation, PCOS, Other
10
During treatment, did you feel like you were treated like a number or a human?
Dr Grossman sat me down a few times to go over procedures, results, and planning next steps and he wouldn't even need to look At my chart. He knew everything about me and even remembered my husbands birthday and wished him a happy birthday
Describe your experience with the nursing staff.
They are all very great and friendly. I of course have one that I do love more then most and will ask for her when she is there
How was your experience with Michael Grossman?
He is a very patient guy who will tell you what he thinks. He understands how frustrating this journey is and talks to you like a person and takes the amount of time you need to feel comfortable with what will happen
What one piece of advice would you give a prospective patient of Michael Grossman?
He is a fast talker but he is a patient man
Describe the protocols Michael Grossman used in your cycles and their degree of success.
Dr Grossman lets me do whatever I want to do. He does not push you into any kind of direction. The only thing he said absolutely no to was transferring more then one embryo if we do IVF bc of my genetic condition
Describe the costs associated with your care under Michael Grossman.
So far it's co pays and payments for bloodwork
10
Doctor
Michael Grossman
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
LATHAM
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
9
Age
37 - 40
Treated
2013 - 2016
Success with this Doc
?
Treatment
5 IUI, 5 IVF, 1 Embryo Freezing
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Immunological, Unexplained
9
Healing arts center is upstairs [from CNY - Albany]. Clinic does bogo acupuncture on transfer days. Low cost ivf price and zero down financing...3900 all in for ivf...Expert at ultrasounds. Very compassionate and makes you feel hopeful...
+ Read more
Age
37 - 40
Treated
2013 - 2016
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
5 IUI, 5 IVF, 1 Embryo Freezing
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, Endometriosis, Poor Egg Quality, Immunological, Unexplained
9
Describe your experience with CNY Fertility Center.
Healing arts center is upstairs. Clinic does bogo acupuncture on transfer days. Low cost ivf price and zero down financing.
During treatment, did you feel like you were treated like a number or a human?
He is a very caring, amazing doctor. Freely hands out his cell phone number and answers questions any time of day by text.
Describe your experience with your nurse.
Expert at ultrasounds. Very compassionate and makes you feel hopeful.
How was your experience with Robert Kiltz?
Very geniuine and caring. Wish he was out of Albany so he could do my procedures, now he just creates my protocol. Love that he is immune treatment friendly.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Text him and schedule follow up calls
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
Menopur, follistim, Neupogen, hgh Intralipids, ivig, prograf, antibiotics, pio, endometrin, estrace
Describe the costs associated with your care under Robert Kiltz.
3900 all in for ivf
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CNY Fertility Center
LATHAM
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
7
Age
30
Treated
2016
Success with this Doc
?
Treatment
4 IUI
Diagnosis
Endometriosis, Unexplained
7
CNY is very zen. There are wellness activities (toga, acupuncture, etc.) on site. They are great in person and have a convenient patient portal online. You can do your ultrasounds and blood work at your local doctor and only go to the clinic for procedures. You can even schedule phone appointments. The patient portal could be more reliable, and the clinic could be more organized online and over the phone.
+ Read more
Age
30
Treated
2016
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI
Diagnosis
Endometriosis, Unexplained
7
Describe your experience with CNY Fertility Center.
CNY is very zen. There are wellness activities (toga, acupuncture, etc.) on site. They are great in person and have a convinient patient portal online. You can do your ultrasounds and bloodwork at your local doctor and only go to the clinic for procedures. You can even schedule phone appointments. The patient portal could be more reliable, and the clinic could be more organized oneline and over the phone.
During treatment, did you feel like you were treated like a number or a human?
When I'm n the office I feel like a human, the nurses are great. Although I love the patient portal, I often feel more like a number via the web and telephone.
Describe your experience with the nursing staff.
They are great! Super friendly, supportive, and compotent. They could be a little more organized over the phone and internet.
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Robert Kiltz?
I call him "Yoga Bro." His office is very zen. He performed two of my procedures, and is very compotent and direct. He also loves to talk about the benifits of fats and is a proponent of laparoscopies.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Listen to his advice (about diet, etc.), but do your own research.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
IUIs (Non-injectables): -baseline ultrasound and bloodwork day 3 or 4 -prenatal vitamin, 81 mg aspirin, prednizone, azithromycin, and letrozole (day 3, 4, or 5 to 7, 8, or 9) -ultrasound and blookwork about day 10 (repeated until folicles are big enough) -ovadril trigger at 6pm the day before the IUI -Collection and sperm washing the day of the IUI -Inseminatiion an hour later -progesterone suppositories beginning three(?) days later -blood test 14 days after IUI
Describe the costs associated with your care under Robert Kiltz.
My procedures have all been at least partially covered by insurance, so I'm not sure. Now that I'm using more expensive injectables, the nurses provided me with a reusable $250 coupon card to presnt to pharmacies to offset co-pays.
7
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
CNY Fertility Center
ROCHESTER
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
37
Treated
2016
Success with this Doc
?
Treatment
11 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Other, Unexplained
10
Nursing staff [at CNY] is excellent. Very knowledgeable and compassionate. They have an amazing ability to foster positivity and hope...Very accommodating and welcoming. It provides innovative and creative treatment options in a supportive environment...Protocols have varied. The constant has been the ketogenic diet, no running, Co-Q10, DHEA, LDN, and prednisone during cycles....My insurance has covered IUIs and monitoring appointments. Medications varied per cycle from a couple of hundred to over $1,000. IVF cycles were $3,900 each...
+ Read more
Age
37
Treated
2016
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
11 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Other, Unexplained
10
Describe your experience with CNY Fertility Center.
Very accommodating and welcoming. It provides innovative and creative treatment options in a supportive environment.
During treatment, did you feel like you were treated like a number or a human?
He seems genuinely interested in me and my case. He approaches the process holistically and looks at all aspects of your like and how it may impact your fertility.
Describe your experience with the nursing staff.
Nursing staff is excellent. Very knowledgeable and compassionate. They have an amazing ability to foster positivity and hope. I had one negative experience while dealing with a new pregnancy. The fetus was not growing and the nurse said if it didn't improve I would have to get a D&C. We ended up hearing a heartbeat a few days later. Although a miscarriage was the end result, she was premature in suggesting the D&C. It was something we were not comfortable morally and the baby was still alive.
How was your experience with Robert Kiltz?
Dr. Kiltz is extremely positive and driven toward his patient's success. He's aggressive and creative in his treatment plan and really listens and respond to the needs of each individual patient. He is only one person and it's a large practice to manage.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Have an open mind and be willing to try anything.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
Protocols have varied. The constant has been the ketogenic diet, no running, Co-Q10, DHEA, LDN, and prednisone during cycles. First IVF included Gonal, Menopur, Ganirelix, Lupron - after transfer PIO, estrace, baby asprin. Second IVF - added HGH priming and Lovenex for recurrent miscarriages. IUI cycles I've been doing lo-med with Letrizol .
Describe the costs associated with your care under Robert Kiltz.
My insurance has covered IUIs and monitoring appointments. Medications varied per cycle from a couple of hundred to over $1,000. IVF cycles were $3,900 each.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
ROCHESTER
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
33
Treated
2016
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Male Factor, Immunological
10
Only weakness [at CNY - Rochester] I can think of is that occasionally they appear too busy. But the price is right, the staff are very capable, and very kind...I usually saw [nurse] Trish in Rochester and she was always helpful and very friendly. All of the nurses made me feel comfortable...
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Age
33
Treated
2016
Success with this Doc
Yes
Race
European, Native American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Male Factor, Immunological
10
Describe your experience with CNY Fertility Center.
Only weakness I can think of is that occasionally they appear too busy. But the price is right, the staff are very capable, and very kind.
During treatment, did you feel like you were treated like a number or a human?
Dr Kiltz is the most caring and involved doctor I've ever worked with. I've never known a doctor to give out their personal number and encourage his patients to text him with questions. Not only that, but call to reassure them when something isn't going right. On my second attempt I received a positive pregnancy test and am currently 5 weeks pregnant.
Describe your experience with the nursing staff.
I usually saw Trish in Rochester and she was always helpful and very friendly. All of the nurses made me feel comfortable.
What specific things went wrong at this clinic?
  • Failed to call in prescriptions to pharmacy
How was your experience with Robert Kiltz?
He knows what he's doing, and he's very good at it. Sometimes he can be a bit rushed because it is a very busy clinic, but he always makes sure to give his patients the time they need. Dr Kiltz and his staff are top notch.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Don't be afraid to ask questions! Dr Corley is every bit as awesome. Dr Kiltz is a bit more blunt than Corley, but both are very capable and compassionate.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
My successful cycle used a moderately aggressive course of Gonal-F, menopur, and human growth hormone (for egg quality). We froze all embryos and he put me on a course of treatment with IVIG, intralipids, lovenox, and low dose naldextrone. This was to keep the autoimmune cells in my body from attacking the embryo.
Describe the costs associated with your care under Robert Kiltz.
3900 covered a fresh retrieval, transfer, anesthesia, ICSI, assisted hatching, embryo storage for a year and any necessary FET for a year Monitoring and meds were extra.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
ROCHESTER
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
26 - 28
Treated
2014 - 2016
Success with this Doc
Yes
Treatment
14 IUI, 2 IVF
Diagnosis
Endometriosis, Poor Egg Quality
10
...staff in the Rochester office [CNY] were kind, considerate and incredibly caring. In terms of seeing a doctor, I felt like a number. However in terms of being treated and seen by professional nurse practitioners with extensive knowledge, I've never felt more cared for...[The nurse] was the person that kept us going. She knew us, knew our story, knew our cycles and what worked and didn't work for my body. She loved us through the process and got us where we are today - holding our baby. I credit her with our success entirely.
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Age
26 - 28
Treated
2014 - 2016
Success with this Doc
Yes
Race
Prefer not to answer
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
14 IUI, 2 IVF
Diagnosis
Endometriosis, Poor Egg Quality
10
During treatment, did you feel like you were treated like a number or a human?
His staff in the Rochester office were kind, considerate and incredibly caring. In terms of seeing a doctor, I felt like a number. However in terms of being treated and seen by professional nurse practitioners with extensive knowledge, I've never felt more cared for.
Describe your experience with your nurse.
She was the person that kept us going. She knew us, knew our story, knew our cycles and what worked and didn't work for my body. She loved us through the process and got us where we are today - holding our baby. I credit her with our success entirely.
How was your experience with Robert Kiltz?
He was friendly and always introduced himself. His protocol works, the rest I didn't really care about for us. He was innovative and willing to try anything which is what we were looking for and needed.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Take his intensity with a grain of salt. Listen to what he has to say, listen to your options, listen to his advice but adopt only the things you are comfortable with. You don't have to do keto as intensely as he does. The staff will be supportive of any lifestyle changes you make that are in a more healthy direction and you have to be happy with your choice or else the stress isn't worth it.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
Metformin to improve egg quality - this was crucial for us. hGh for egg quality- also crucial. Interlipids for inflammation which seemed to help as we had success.
Describe the costs associated with your care under Robert Kiltz.
About $4K for IVF without insurance coverage, not including medications. Grants available. IUIs were covered by insurance and were a $40 copay per visit.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
ROCHESTER
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
30
Treated
2014
Success with this Doc
Yes
Treatment
8 IUI, 1 IVF, Donor Sperm
Diagnosis
Unexplained
10
About $4500 for the [IVF at CNY] although the price has gone down since I did it. This included ICSI which is amazing and usually a huge extra cost. I got a 10% discount for paying for it all at once and I put it on a credit card. The monitoring and meds were separate and my insurance did not cover so I paid out of pocket. I think around another $1000...Felt like a valued patient. They offered so much more support and activities than my last clinic. Would absolutely go back!
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Age
30
Treated
2014
Success with this Doc
Yes
Race
Prefer not to answer
Income
$50K - $99K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
8 IUI, 1 IVF, Donor Sperm
Diagnosis
Unexplained
10
Describe your experience with CNY Fertility Center.
Felt like a valued patient. They offered so much more support and activities than my last clinic. Would absolutely go back!
During treatment, did you feel like you were treated like a number or a human?
I saw him at every monitoring visit and he really took the time to examine my case and come up with a plan of action specifically for me.
Describe your experience with the nursing staff.
All super nice and knowledgable. All truly cared!
How was your experience with Armando Arroyo?
Very knowledgeable and great to work with. I felt like we were teammates going after the common goal together. He was very comforting and yet firm. I will be using him again in the future for sure.
What one piece of advice would you give a prospective patient of Armando Arroyo?
Go for it!
Describe the protocols Armando Arroyo used in your cycles and their degree of success.
We started with a plan for an injectible IUI cycle. This would be my first injectable cycle. I ended up having a greater amount of mature eggs than they would've liked for an IUI so I was faced with the decision to cancel the cycle or flip it into an IVF cycle. I decided to go for it since this was my 9th try at getting pregnant and there were still no answers as to why I wasn't getting pregnant so I was hoping an IVF would give more answers. It worked and I have a daughter now.
Describe the costs associated with your care under Armando Arroyo.
About $4500 for the IFV although the price has gone down since I did it. This included ICSI which is amazing and usually a huge extra cost. I got a 10% discount for paying for it all at once and I put it on a credit card. The monitoring and meds were separate and my insurance did not cover so I paid out of pocket. I think around another $1000.
10
Doctor
Armando Arroyo
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
ROCHESTER
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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9
Age
30 - 32
Treated
2013 - 2015
Success with this Doc
Yes
Treatment
8 IUI, IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
9
[CNY Fertility Center is] very affordable compared to other clinics around the country...The care team of nurses are very helpful. They respond quickly to questions on the patient portal, remember me when I come in, and are all very nice. Sometimes I need to remind them of certain information regarding my cycle.
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Age
30 - 32
Treated
2013 - 2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
8 IUI, IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve
9
During treatment, did you feel like you were treated like a number or a human?
The care team of nurses are very helpful. They respond quickly to questions on the patient portal, remember me when I come in, and are all very nice. Sometimes I need to remind them of certain information regarding my cycle.
Describe your experience with the nursing staff.
They are very friendly and most are knowledgeable. You meet with them more than the doctor so they really get to know you and your cycles. They are easy to communicate with on the patient portal.
How was your experience with Robert Kiltz?
Dr. Kiltz is very knowledgeable and passionate about fertility care. He is always trying new things based on current research and listens to and is open to what you would like to do in a cycle. He's easy to get ahold of For questions if needed. He is very spiritual like and positive which is not always how people are feeling when meeting with him but he does explain things well if asked.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Be ready to take in a lot of information
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
Iui with clomid and injectables- I did not love this protocol but it was one last shot after 7 failed iui cycles and it was something different so I tried it. The reasoning was to only shoot for one to two eggs of better quality.
Describe the costs associated with your care under Robert Kiltz.
Very affordable compared to other clinics around the country
8
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
CNY Fertility Center
ROCHESTER
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
44 - 47
Treated
2012 - 2015
Success with this Doc
Yes
Treatment
7 IUI, 9 IVF, Donor Eggs
Diagnosis
10
This clinic [CNY Rochester] takes the time to get to know you, you are not just a number like some other clinics. The NP went over every lab value and told me what it meant. You get to know them and develop a friendship...The nurses were very sweet and kind. They always made me feel comfortable and I totally trusted them...The clinic offers packages to choose from. I needed to add more cycles to my package and they just had me pay the difference.
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Age
44 - 47
Treated
2012 - 2015
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 3 Docs
Treatment
7 IUI, 9 IVF, Donor Eggs
Diagnosis
10
Describe your experience with CNY Fertility Center.
This clinic takes the time to get to know you, you are not just a number like some other clinics. The NP went over every lab value and told me what it meant. You get to know them and develop a friendship.
During treatment, did you feel like you were treated like a number or a human?
He is very compassionate. He made me feel like I will have another child because he provided encouraging words and wisdom after the transfer.
Describe your experience with the nursing staff.
The nurses were very sweet and kind. They always made me feel comfortable and I totally trusted them.
How was your experience with Robert Kiltz?
Dr. Kiltz is so into the moment and professional. He wants you to focus on the outcome of what you want. After the transfer, he held my hand and provided some encouragement and words of wisdom. I left feeling like I am going to have my baby and that this is going to work.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Dr. Kiltz wants you to have your baby and much as you do.
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
I have had so many treatments that they all blended in with each other. My last successful cycle was using a donor embryo that resulted with my daughter. They had me do a 2 month prep.
Describe the costs associated with your care under Robert Kiltz.
The clinic offers packages to choose from. I needed to add more cycles to my package and they just had me pay the difference.
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
ROCHESTER
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
34 - 35
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
5 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Unexplained
10
It's a beautiful facility [CNY] with an emphasis on treating the whole patient. Yoga for fertility is included for free and is awesome! Erin is phenomenal and creates a wonderful atmosphere to share and give and get support through the crazy fertility journey...[Nurses] are available to answer any questions and talk you through the steps. It can sometimes be tough to get through the call center to them...I did the wrong dose of a drug because the nurse put it in my protocol as the wrong type of hgh
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Age
34 - 35
Treated
2013 - 2014
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
5 IVF
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Unexplained
10
Describe your experience with CNY Fertility Center.
It's a beautiful facility with an emphasis on treating the whole patient. Yoga for fertility is included for free and is awesome! Erin is phenomenal and creates a wonderful atmosphere to share and give and get support through the crazy fertility journey
During treatment, did you feel like you were treated like a number or a human?
I felt like he really cared helping us get pregnant but he sees a lot of patients so I would have to remind him of my situation. He makes his cell phone available to all patients
Describe your experience with your nurse.
They are available to answer any questions and talk you through the steps. It can sometimes be tough to get through the call center to them
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Robert Kiltz?
Dr Kiltz wants success for all his patients and is open to trying new protocols. He gave us a shot when other doctors told us we didn't have one. He always took his time at our visits and never made me feel rushed
What one piece of advice would you give a prospective patient of Robert Kiltz?
Make sure to write down your questions ahead of time to make sure they all get answered
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
Human growth hormone injections for a priming month Gonal f Menopur Neupogin Lovenox Low dose naltrexone Cetrotide Human growth hormone Ketogenic diet
Describe the costs associated with your care under Robert Kiltz.
$4000 plus meds for IVF
10
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
ROCHESTER
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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10
Age
33
Treated
2016
Success with this Doc
Yes
Treatment
3 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor
10
There is one nurse [at CNY] Danielle who is awful. She is overly confident but not accurate. She made several mistakes...CNY is amazing! They truly want you to get pregnant and have a healthy pregnancy...[Nursing staff] Absolutely amazing!!!!!!!!!!...[Dr. Kiltz] He is very experimental but has a ton of knowledge and ideas to use when the regular protocol doesn't work. He tends to try newer, less proven protocols but I had great results.
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Age
33
Treated
2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IVF
Diagnosis
Recurrent Pregnancy Loss, Male Factor
10
Describe your experience with CNY Fertility Center.
CNY is amazing! They truly want you to get pregnant and have a healthy pregnancy
Describe your experience with your nurse.
Absolutely amazing!!!!!!!!!!
What specific things went wrong at this clinic?
  • Provided conflicting information
How was your experience with Robert Kiltz?
He is very experimental but has a ton of knowledge and ideas to use when the regular protocol doesn't work. He tends to try newer, less proven protocols but I had great results. Dr kiltz gives you his cell phone number which is such a great resource.
What one piece of advice would you give a prospective patient of Robert Kiltz?
Be ready to try new things
Describe the protocols Robert Kiltz used in your cycles and their degree of success.
For my retrieval it was very standard; Gonal-F, menapure. We did PGD testing so we froze everything. For my FET we built my lining with 150 units of gonal for seven days. I did intralipid infusions once per week until I was 8 weeks along. I took lovenox and prednisone along with progesterone.
Describe the costs associated with your care under Robert Kiltz.
$4500 IVF, $1500 FET
8
Doctor
Robert Kiltz
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CNY Fertility Center
ROCHESTER
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less