Baystate Reproductive Medicine

Available Resources

Genetic counseling: OfferedAcupuncture is not offered: Not OfferedMental health counseling: OfferedNutrition counseling: OfferedAdministration of shots: OfferedCoordinating at-home nursing is not offered: Not OfferedSelling medication is not offered: Not OfferedProviding backup medication is not offered: Not Offered
Northampton
325B King Street
Northampton, MA 01060
(413) 794-7045
Springfield
3300 Main Street
Springfield, MA 01199
(413) 794-7045
On a scale from 0-10, how likely are you to recommend Baystate Reproductive Medicine to a friend?
Strongly recommend: 3Neutral: 19.5
4 assessments
  • 75% Strongly recommend (9-10)
  • 25% Neutral (7-8)
  • 0% Don't recommend (0-6)
Operations
Poorly operated
Operated well
Scheduling
Difficult scheduling
Easy scheduling
Billing Department
Incompetent billing dept.
Competent billing dept.
Nursing Team
Poor nursing team
Excellent nursing team
Attention to Detail
Low attention to detail
High attention to detail
2013 CDC Success Rates
Live births per fresh IVF cycle by age range
10%
20%
30%
40%
50%
60%
<35
35-37
38-40
41-42
43-44
This Clinic
National Average
Annual Cycles for this Clinic
570
Annual Cycles National Avg.
344
4 assessments
10
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
5 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
PCOS, Unexplained
10
I can't say enough wonderful things about the entire nursing and support staff at BRM!... They [the nurses]were wonderful! Answered questions, were patient and were a shoulder to cry on after an unsuccessful round of treatment.... The ultrasound techs were the best....I feel like they are dealing with us at our most vulnerable and they were always so patient and kind
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Age
33 - 34
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, 1 IVF, 1 Embryo Freezing
Diagnosis
PCOS, Unexplained
10
Describe your experience with Baystate Reproductive Medicine.
Easy to get to with parking - clean. Answer phone and get back to you fairly quickly. Wait times were average....I very rarely had to go into an appointment long after the scheduled tome
During treatment, did you feel like you were treated like a number or a human?
She was very patient and willing to answer all my questions and explained all the steps thoroughly so I knew what to expect throughout the process
Describe your experience with the nursing staff.
They were wonderful! Answered questions, were patient and were a shoulder to cry on after an unsuccessful round of treatment. I can't say enough wonderful things about the entire nursing and support staff at BRM!
How was your experience with Kelly Lynch?
She was patient and supportive and hopeful! she spoke to me like a person and was so excited to participate in helping us become pregnant. The staff of nurses and ultrasound techs, everyone was absolutely wonderful and made this difficult process so much easier
What one piece of advice would you give a prospective patient of Kelly Lynch?
Do your research and come with questions - she is happy to answer them. Don't hold back, the more you share with her, the easier it is for her to help you
Describe your experience with your monitoring appointments.
The ultrasound techs were the best....I feel like they are dealing with us at our most vulnerable and they were always so patient and kind
Describe the costs associated with your care under Kelly Lynch.
The majority of my care was covered by my health insurance...once i hit my deductible, that was about it
10
Doctor
Kelly Lynch
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Baystate Reproductive Medicine
Northampton
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
31
Treated
2015
Success with this Doc
Yes
Treatment
2 Fertility Medications
Diagnosis
Anovulation, Male Factor, PCOS, Uterine Fibroids
10
All the staff at BRM [Baystate Reproductive Medicine] were wonderful and so supportive. They went above and beyond for us and were always available to answer questions and educate us. We were never pressured into any decisions.
+ Read more
Age
31
Treated
2015
Success with this Doc
Yes
Race
European
Income
Occupation
Teacher
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 Fertility Medications
Diagnosis
Anovulation, Male Factor, PCOS, Uterine Fibroids
10
During treatment, did you feel like you were treated like a number or a human?
Dr Lynch was very patient, understanding, and explained all diagnoses and proceedures with great clarity. All the staff at BRM were wonderful and so supportive. They went above and beyond for us and were always available to answer questions and educate us. We were never pressured into any decisions.
Describe your experience with the nursing staff.
Dottie was amazing and very compassionate! Her hugs are the best!!
How was your experience with Kelly Lynch?
She was so helpful and informative. She took the time to explain everything in great depth and answer all our questions. She allowed us to make our own informed decisions about treatment.
10
Doctor
Kelly Lynch
Communication
Compassion
Adaptability
Frequency seen during appointments
10
Clinic
Baystate Reproductive Medicine
Northampton
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
8
Age
Treated
Success with this Doc
?
Treatment
1 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, PCOS
8
I have loved all the nurses [at Baystate Reproductive Med], especially Dottie. They have all been extremely compassionate. My most recent miscarriage was very difficult and they offered me details for a support group. They all follow up quickly with phone calls and seem very knowledgeable... I wish they had an email way to contact for a general question. Sometimes the phone line is a long wait and then you have to leave a message for a call back. It takes a little extra time which can be annoying. Though when I was having a miscarriage, they tried to page a nurse and when they couldn't get one, a nurse did call me back right away and offered to get me in for an appointment within the hour.
+ Read more
Age
Treated
Success with this Doc
?
Race
Other
Income
$50K - $99K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
Recurrent Pregnancy Loss, Diminished Ovarian Reserve, PCOS
8
Describe your experience with Baystate Reproductive Medicine.
I wish they had an email way to contact for a general question. Sometimes the phone line is a long wait and then you have to leave a message for a call back. It takes a little extra time which can be annoying. Though when I was having a miscarriage, they tried to page a nurse and when they couldn't get one, a nurse did call me back right away and offered to get me in for an appointment within the hour.
During treatment, did you feel like you were treated like a number or a human?
Dr Lynch has been very kind to me regarding my history of loss and my most recent loss. She has called me and answered all my questions, as did the nurses. She is quick to follow up with me and is helping me choose the best path forward.
Describe your experience with the nursing staff.
I have loved all the nurses, especially Dottie. They have all been extremely compassionate. My most recent miscarriage was very difficult and they offered me details for a support group. They all follow up quickly with phone calls and seem very knowledgeable.
How was your experience with Kelly Lynch?
Dr Lynch is very smart and I have had a great experience so far. She understands that I am trying to be very aggressive and I don't want to delay any new treatments or strategy, and she is helping me move forward from my most recent loss. I feel like I am in good hands with her and she will help solve my unexplained RPL.
What one piece of advice would you give a prospective patient of Kelly Lynch?
I would say to go to her because she is a great doctor who listens to all your concerns and follows up quickly.
Describe the costs associated with your care under Kelly Lynch.
So far I have had a $500 initial consult with the doctor. All my ultrasounds have cost $200. I have high deductible insurance so it hasn't covered anything yet.
9
Doctor
Kelly Lynch
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Baystate Reproductive Medicine
Springfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less
10
Age
38
Treated
2010
Success with this Doc
Yes
Treatment
3 IUI, Donor Sperm
Diagnosis
10
I had a great experience [at Baystate Reproductive Medicine]. I feel like they have an extremely high success rate. I felt in control of my treatment. I do not like the ultrasound tech who did my level two ultrasound at Baystate and would choose Cooley next time....[Dr. Cynthia Sites was] Knowledgable, gentle mannered, accessible, covered all important information, answered my questions, accepting of diversity. I have recommended her to others. I did not like her discussion of terminating multiples.
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Age
38
Treated
2010
Success with this Doc
Yes
Race
European
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, Donor Sperm
Diagnosis
10
Describe your experience with Baystate Reproductive Medicine.
I had a great experience. I feel like they have an extremely high success rate. I felt in control of my treatment. I do not like the ultrasound tech who did my level two ultrasound at Baystate and would choose Cooley next time.
During treatment, did you feel like you were treated like a number or a human?
The practice took the time to talk with me, learn about my wishes, were kind and accepting.
Describe your experience with the nursing staff.
Kind, gentle, one was not the best speculum inserter, but that was the cycle I got pregnant so that was ok!
How was your experience with Cynthia K. Sites?
Knowledgable, gentle mannered, accessible, covered all important information, answered my questions, accepting of diversity. I have recommended her to others. I did not like her discussion of terminating multiples.
What one piece of advice would you give a prospective patient of Cynthia K. Sites?
Do your homework and come prepared with questions.
Describe the protocols Cynthia K. Sites used in your cycles and their degree of success.
Medicated IUI cycles to better predict ovulation. Femera instead of clomid to reduce chamce of multiples
Describe the costs associated with your care under Cynthia K. Sites.
$4,000 for three cycles
8
Doctor
Cynthia K. Sites
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Baystate Reproductive Medicine
Springfield
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
– Read less