Describe your experience with Advanced Fertility & Reproductive Endocrinology Institute.
The Dr.'s are readily available if needed. The front/checkout staff has always been warm and welcoming. Appointments have been on time about 80% of the time. They do have a comfortable waiting room with WIFI that works the majority of the time. The facility is equipped to do the majority of test/procedures. I've had labs, HSG, ultrasounds, and consultations in one building. I would like the staff doing your procedures at least introduce themselves. I don't need a life story just a name and who you are would be nice. I don't want to ask you a question that is out of your scope of practice. I should add this has not been all staff just a couple people who have done this. It's such an emotional thing dealing with infertility and having a warm introduction can really ease the nerves.
During treatment, did you feel like you were treated like a number or a human?
DR Whitman has always been professional and very informative. She has been straight forward with providing me with adequate information and details. She has always taken the time to sit, listen, and address my concerns.
Describe your experience with the nursing staff.
From the beginning, I was concerned some of the staff would come in to do a mid-cycle ultrasound and they wouldn't introduce themselves. I wasn't sure if I was talking to a Medical Assitant or an actual Registered Nurse. I was in a very vulnerable position both emotionally and physically. (the mid-cycle are internal ultrasounds, legs up in the stirrups, light cover covering your bottom half). I would at least like to know your name. I was not sure who I could ask specific questions to. I was able to communicate with a Registered Nurse and did get clarification. I had issues with getting medication refills. I had multiple incidents where the wrong medication was sent to the pharmacy, the wrong dose, the wrong quantity. I eventually did call and speak with the manager and get my issue resolved. I have not had any further issues since that time.
What specific things went wrong at this clinic?
- Failed to call in prescriptions to pharmacy
- Failed to send your chart to another clinic
- Provided conflicting information
- Canceled a cycle due to clinic error
How was your experience with Gail Whitman-Elia?
Like I addressed earlier, Dr. Whitman has always been compassionate and hopeful during this process. She has been positive and always been very informative about the treatment process and plan of care.
What one piece of advice would you give a prospective patient of Gail Whitman-Elia?
Write down your concerns and ask Dr. Whitman directly. If you have questions or concerns you can always call and ask to speak to a RN.
Describe the protocols Gail Whitman-Elia used in your cycles and their degree of success.
During our first consultation, we developed a plan of care. She reviewed my previous records from my other Dr. She ordered an HSG to make sure my tubes were clear, a semen analysis to verify my husband's sperm was good. She started me on Femara and increased it to 10mg per cycle when I did not ovulate on lower doses. Dr. Whitman kept me on the 10mg dose for a couple of cycles with a trigger shot. She also found my thyroid to be on the lower end of normal and put me on Synthroid. She explained how important it was to have a good thyroid level when trying to conceive. After a few months break from treatment for personal reasons I went back and described my symptoms and rechecked my labs and adjust meds per results. She has been thorough and I'm hopeful she will help up expand our family.
Describe the costs associated with your care under Gail Whitman-Elia.
I have had two different insurances during my treatments. I have not had any problems with billing.